Customer Relations Officer Contract: Permanent, Full time, 35 hours per week Location : Hybrid - Home working and office based (Rowley Regis) Salary: £26,353.60 annum An exciting opportunity has arisen to join Black Country Housing Group (BCHG) as a Customer Relations Officer. This role is a fast paced one, supporting the Customer Relationship Managers in the delivery of their duties, assisting with front line enquiries: repairs, lettings, tenancy and income management and striving to achieve a seamless customer service to ensure that residents are happy and would recommend BCHG to others. Key Responsibilities: Duties of the role will include but are not limited to: To act as the first point of contact for customers and resolve customer enquiries. To update customer profiles and contact detail on housing system. To manage the Direct Debit (DD) process. To assist in the annual rent review process and ensure letters are sent accurately. To work with CRMs to maintain and review direct waiting lists. To process transfers and mutual exchanges in line with written procedures. To market properties and generate interest. Knowledge and Experience: Proven experience in a customer service/ administration role. Experience of providing information and guidance to members of the public. High level of confidence in dealing with telephone calls and difficult conversations. Experience of resolving problems with empathy and using a degree of negotiation skills. Some knowledge of tenancy and housing law. Good computer and literacy skills and knowledge of working a housing system. Skills: Ability to communicate well with a variety of people. Numerical, literacy and analytical skills to deal with a range of housing queries. Good organisational skills and the ability to multi-task and prioritise. Strong customer service skills, with an ability to deal with challenging customers. The ability to actively contribute ideas and suggestions that improve the quality of service. Why Join Us? At BCHG, we re more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme because hard work doesn t go unnoticed 100% Annual Attendance Reward to reward you for being there for our customers Annual Pay Review ensuring your pay reflects what s happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters because sometimes, we all need a helping hand Life assurance In case the worst should happen A broad learning and development programme to help you be the best that you can be Access to an attractive contributory pension scheme giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we ve significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! How to Apply Please complete the application form and upload your CV. Closing Date: 24th August 2025
Jul 28, 2025
Full time
Customer Relations Officer Contract: Permanent, Full time, 35 hours per week Location : Hybrid - Home working and office based (Rowley Regis) Salary: £26,353.60 annum An exciting opportunity has arisen to join Black Country Housing Group (BCHG) as a Customer Relations Officer. This role is a fast paced one, supporting the Customer Relationship Managers in the delivery of their duties, assisting with front line enquiries: repairs, lettings, tenancy and income management and striving to achieve a seamless customer service to ensure that residents are happy and would recommend BCHG to others. Key Responsibilities: Duties of the role will include but are not limited to: To act as the first point of contact for customers and resolve customer enquiries. To update customer profiles and contact detail on housing system. To manage the Direct Debit (DD) process. To assist in the annual rent review process and ensure letters are sent accurately. To work with CRMs to maintain and review direct waiting lists. To process transfers and mutual exchanges in line with written procedures. To market properties and generate interest. Knowledge and Experience: Proven experience in a customer service/ administration role. Experience of providing information and guidance to members of the public. High level of confidence in dealing with telephone calls and difficult conversations. Experience of resolving problems with empathy and using a degree of negotiation skills. Some knowledge of tenancy and housing law. Good computer and literacy skills and knowledge of working a housing system. Skills: Ability to communicate well with a variety of people. Numerical, literacy and analytical skills to deal with a range of housing queries. Good organisational skills and the ability to multi-task and prioritise. Strong customer service skills, with an ability to deal with challenging customers. The ability to actively contribute ideas and suggestions that improve the quality of service. Why Join Us? At BCHG, we re more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme because hard work doesn t go unnoticed 100% Annual Attendance Reward to reward you for being there for our customers Annual Pay Review ensuring your pay reflects what s happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters because sometimes, we all need a helping hand Life assurance In case the worst should happen A broad learning and development programme to help you be the best that you can be Access to an attractive contributory pension scheme giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we ve significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! How to Apply Please complete the application form and upload your CV. Closing Date: 24th August 2025
Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Partners & Commercial Director, you'll be involved in: Support Partner Onboarding: Assist in coordinating onboarding activities and helping new partners get started with the platform and tools. Partner Enablement: Support training sessions, update documentation, and help partners understand key features and best practices. Communication: Serve as a responsive point of contact for partner inquiries, escalating issues when necessary. Data & Reporting: Help track partner engagement, usage metrics, and feedback to support ongoing success efforts. Collaboration: Work closely with internal teams including sales, support, and marketing to ensure partners receive timely and accurate information. Process Improvement: Contribute ideas for improving partner workflows, resources, and communications based on day-to-day observations. Documentation: Maintain and update partner-facing materials such as guides, FAQs, and onboarding checklists. Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. 1-2 years of experience in customer success, account management, support, or partner-facing roles (internships or part-time work considered). Strong communication and interpersonal skills. Highly organized with attention to detail. Comfortable learning new software and tools (e.g., CRM, help desk, or project management platforms). A collaborative team player with a willingness to take initiative. Passion for delivering a great partner and customer experience. Experience in a SaaS, technology, or B2B environment. Familiarity with tools like Salesforce, HubSpot, or Zendesk. What your impact and success looks like As a Partner Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: 1-Month Plan: Orientation & Foundation Goals: Understand the company's partner strategy, value proposition, and app integrations. Build foundational knowledge of tools, processes, and teams. Start the process of being the go to person for Partner, API related questions. Key Activities: Complete onboarding and internal training (tools, systems, product, CRM, AppMarket). Meet with key stakeholders (Partnerships, Product, Marketing, Sales, CSMs, Support). Review partner documentation, current integrations, and the partner lifecycle. Shadow partnership and sales calls to understand partner conversations. Gain access to and explore key platforms (Jira, Salesforce, HubSpot, AppMarket, etc.). Success Metrics: Onboarded and trained in all systems. Completed a "Partner Playbook" review. Introduced to at least 5 strategic partners or internal sponsor accounts. Documented understanding of partnership categories (tech, services, integrations). 3-Month Plan: Engagement & Contribution Goals: Begin contributing to partner management and engagement. Support internal teams and assist in execution of partner initiatives. Successfully managing all incoming Partner queries, P3,P4 ticket items include Key Activities: Support CSMs and Sales with partner insights and materials. Assist in scheduling and preparing for partner QBRs or joint campaigns. Help manage Jira/API tickets and support the Partnerships/Product sync. Track partner adoption data and user engagement using admin portal or dashboards. Assist in building partner enablement content or email marketing templates. Success Metrics: Supported 2-3 Functional or Premium partner initiatives (e.g. App support, UAT, onboarding). Contributed to a partner newsletter, enablement asset, or training doc. Presented insights from partner usage or campaign data to the team. Positive feedback from internal stakeholders on support and collaboration. 6-Month Plan: Ownership & Impact Goals: Own a segment of partners or a specific function (e.g., communications, events, reporting). Drive value and improvements in partner performance and engagement. Become the go to person for Partner, API related questions Key Activities: Manage regular partner check-ins or communications. Own the process for a specific partner-related project (e.g., AppMarket campaign, email platform rollout). Help streamline internal workflows (e.g., partner onboarding, support ticket process). Build and present a quarterly partner performance review deck. Success Metrics: Independently managing 5-10 partners or a defined function (Functional-Premium) Led execution of a campaign or internal process improvement. Contributed to a measurable increase in partner engagement, installs, or lead generation. Recognized as a reliable go-to for at least one cross-functional team. What's in it for you? We operate a Flexible Working Policy, and we would like for you to work from one of our UK offices, 1-2 days a month. We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in-house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex via Benenden Health, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Jul 27, 2025
Full time
Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Partners & Commercial Director, you'll be involved in: Support Partner Onboarding: Assist in coordinating onboarding activities and helping new partners get started with the platform and tools. Partner Enablement: Support training sessions, update documentation, and help partners understand key features and best practices. Communication: Serve as a responsive point of contact for partner inquiries, escalating issues when necessary. Data & Reporting: Help track partner engagement, usage metrics, and feedback to support ongoing success efforts. Collaboration: Work closely with internal teams including sales, support, and marketing to ensure partners receive timely and accurate information. Process Improvement: Contribute ideas for improving partner workflows, resources, and communications based on day-to-day observations. Documentation: Maintain and update partner-facing materials such as guides, FAQs, and onboarding checklists. Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. 1-2 years of experience in customer success, account management, support, or partner-facing roles (internships or part-time work considered). Strong communication and interpersonal skills. Highly organized with attention to detail. Comfortable learning new software and tools (e.g., CRM, help desk, or project management platforms). A collaborative team player with a willingness to take initiative. Passion for delivering a great partner and customer experience. Experience in a SaaS, technology, or B2B environment. Familiarity with tools like Salesforce, HubSpot, or Zendesk. What your impact and success looks like As a Partner Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: 1-Month Plan: Orientation & Foundation Goals: Understand the company's partner strategy, value proposition, and app integrations. Build foundational knowledge of tools, processes, and teams. Start the process of being the go to person for Partner, API related questions. Key Activities: Complete onboarding and internal training (tools, systems, product, CRM, AppMarket). Meet with key stakeholders (Partnerships, Product, Marketing, Sales, CSMs, Support). Review partner documentation, current integrations, and the partner lifecycle. Shadow partnership and sales calls to understand partner conversations. Gain access to and explore key platforms (Jira, Salesforce, HubSpot, AppMarket, etc.). Success Metrics: Onboarded and trained in all systems. Completed a "Partner Playbook" review. Introduced to at least 5 strategic partners or internal sponsor accounts. Documented understanding of partnership categories (tech, services, integrations). 3-Month Plan: Engagement & Contribution Goals: Begin contributing to partner management and engagement. Support internal teams and assist in execution of partner initiatives. Successfully managing all incoming Partner queries, P3,P4 ticket items include Key Activities: Support CSMs and Sales with partner insights and materials. Assist in scheduling and preparing for partner QBRs or joint campaigns. Help manage Jira/API tickets and support the Partnerships/Product sync. Track partner adoption data and user engagement using admin portal or dashboards. Assist in building partner enablement content or email marketing templates. Success Metrics: Supported 2-3 Functional or Premium partner initiatives (e.g. App support, UAT, onboarding). Contributed to a partner newsletter, enablement asset, or training doc. Presented insights from partner usage or campaign data to the team. Positive feedback from internal stakeholders on support and collaboration. 6-Month Plan: Ownership & Impact Goals: Own a segment of partners or a specific function (e.g., communications, events, reporting). Drive value and improvements in partner performance and engagement. Become the go to person for Partner, API related questions Key Activities: Manage regular partner check-ins or communications. Own the process for a specific partner-related project (e.g., AppMarket campaign, email platform rollout). Help streamline internal workflows (e.g., partner onboarding, support ticket process). Build and present a quarterly partner performance review deck. Success Metrics: Independently managing 5-10 partners or a defined function (Functional-Premium) Led execution of a campaign or internal process improvement. Contributed to a measurable increase in partner engagement, installs, or lead generation. Recognized as a reliable go-to for at least one cross-functional team. What's in it for you? We operate a Flexible Working Policy, and we would like for you to work from one of our UK offices, 1-2 days a month. We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in-house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex via Benenden Health, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Partners & Commercial Director, you'll be involved in: Support Partner Onboarding: Assist in coordinating onboarding activities and helping new partners get started with the platform and tools. Partner Enablement: Support training sessions, update documentation, and help partners understand key features and best practices. Communication: Serve as a responsive point of contact for partner inquiries, escalating issues when necessary. Data & Reporting: Help track partner engagement, usage metrics, and feedback to support ongoing success efforts. Collaboration: Work closely with internal teams including sales, support, and marketing to ensure partners receive timely and accurate information. Process Improvement: Contribute ideas for improving partner workflows, resources, and communications based on day-to-day observations. Documentation: Maintain and update partner-facing materials such as guides, FAQs, and onboarding checklists. Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. 1-2 years of experience in customer success, account management, support, or partner-facing roles (internships or part-time work considered). Strong communication and interpersonal skills. Highly organized with attention to detail. Comfortable learning new software and tools (e.g., CRM, help desk, or project management platforms). A collaborative team player with a willingness to take initiative. Passion for delivering a great partner and customer experience. Experience in a SaaS, technology, or B2B environment. Familiarity with tools like Salesforce, HubSpot, or Zendesk. What your impact and success looks like As a Partner Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: 1-Month Plan: Orientation & Foundation Goals: Understand the company's partner strategy, value proposition, and app integrations. Build foundational knowledge of tools, processes, and teams. Start the process of being the go to person for Partner, API related questions. Key Activities: Complete onboarding and internal training (tools, systems, product, CRM, AppMarket). Meet with key stakeholders (Partnerships, Product, Marketing, Sales, CSMs, Support). Review partner documentation, current integrations, and the partner lifecycle. Shadow partnership and sales calls to understand partner conversations. Gain access to and explore key platforms (Jira, Salesforce, HubSpot, AppMarket, etc.). Success Metrics: Onboarded and trained in all systems. Completed a "Partner Playbook" review. Introduced to at least 5 strategic partners or internal sponsor accounts. Documented understanding of partnership categories (tech, services, integrations). 3-Month Plan: Engagement & Contribution Goals: Begin contributing to partner management and engagement. Support internal teams and assist in execution of partner initiatives. Successfully managing all incoming Partner queries, P3,P4 ticket items include Key Activities: Support CSMs and Sales with partner insights and materials. Assist in scheduling and preparing for partner QBRs or joint campaigns. Help manage Jira/API tickets and support the Partnerships/Product sync. Track partner adoption data and user engagement using admin portal or dashboards. Assist in building partner enablement content or email marketing templates. Success Metrics: Supported 2-3 Functional or Premium partner initiatives (e.g. App support, UAT, onboarding). Contributed to a partner newsletter, enablement asset, or training doc. Presented insights from partner usage or campaign data to the team. Positive feedback from internal stakeholders on support and collaboration. 6-Month Plan: Ownership & Impact Goals: Own a segment of partners or a specific function (e.g., communications, events, reporting). Drive value and improvements in partner performance and engagement. Become the go to person for Partner, API related questions Key Activities: Manage regular partner check-ins or communications. Own the process for a specific partner-related project (e.g., AppMarket campaign, email platform rollout). Help streamline internal workflows (e.g., partner onboarding, support ticket process). Build and present a quarterly partner performance review deck. Success Metrics: Independently managing 5-10 partners or a defined function (Functional-Premium) Led execution of a campaign or internal process improvement. Contributed to a measurable increase in partner engagement, installs, or lead generation. Recognized as a reliable go-to for at least one cross-functional team. What's in it for you? We operate a Flexible Working Policy, and we would like for you to work from one of our UK offices, 1-2 days a month. We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in-house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex via Benenden Health, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Jul 27, 2025
Full time
Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Partners & Commercial Director, you'll be involved in: Support Partner Onboarding: Assist in coordinating onboarding activities and helping new partners get started with the platform and tools. Partner Enablement: Support training sessions, update documentation, and help partners understand key features and best practices. Communication: Serve as a responsive point of contact for partner inquiries, escalating issues when necessary. Data & Reporting: Help track partner engagement, usage metrics, and feedback to support ongoing success efforts. Collaboration: Work closely with internal teams including sales, support, and marketing to ensure partners receive timely and accurate information. Process Improvement: Contribute ideas for improving partner workflows, resources, and communications based on day-to-day observations. Documentation: Maintain and update partner-facing materials such as guides, FAQs, and onboarding checklists. Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. 1-2 years of experience in customer success, account management, support, or partner-facing roles (internships or part-time work considered). Strong communication and interpersonal skills. Highly organized with attention to detail. Comfortable learning new software and tools (e.g., CRM, help desk, or project management platforms). A collaborative team player with a willingness to take initiative. Passion for delivering a great partner and customer experience. Experience in a SaaS, technology, or B2B environment. Familiarity with tools like Salesforce, HubSpot, or Zendesk. What your impact and success looks like As a Partner Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: 1-Month Plan: Orientation & Foundation Goals: Understand the company's partner strategy, value proposition, and app integrations. Build foundational knowledge of tools, processes, and teams. Start the process of being the go to person for Partner, API related questions. Key Activities: Complete onboarding and internal training (tools, systems, product, CRM, AppMarket). Meet with key stakeholders (Partnerships, Product, Marketing, Sales, CSMs, Support). Review partner documentation, current integrations, and the partner lifecycle. Shadow partnership and sales calls to understand partner conversations. Gain access to and explore key platforms (Jira, Salesforce, HubSpot, AppMarket, etc.). Success Metrics: Onboarded and trained in all systems. Completed a "Partner Playbook" review. Introduced to at least 5 strategic partners or internal sponsor accounts. Documented understanding of partnership categories (tech, services, integrations). 3-Month Plan: Engagement & Contribution Goals: Begin contributing to partner management and engagement. Support internal teams and assist in execution of partner initiatives. Successfully managing all incoming Partner queries, P3,P4 ticket items include Key Activities: Support CSMs and Sales with partner insights and materials. Assist in scheduling and preparing for partner QBRs or joint campaigns. Help manage Jira/API tickets and support the Partnerships/Product sync. Track partner adoption data and user engagement using admin portal or dashboards. Assist in building partner enablement content or email marketing templates. Success Metrics: Supported 2-3 Functional or Premium partner initiatives (e.g. App support, UAT, onboarding). Contributed to a partner newsletter, enablement asset, or training doc. Presented insights from partner usage or campaign data to the team. Positive feedback from internal stakeholders on support and collaboration. 6-Month Plan: Ownership & Impact Goals: Own a segment of partners or a specific function (e.g., communications, events, reporting). Drive value and improvements in partner performance and engagement. Become the go to person for Partner, API related questions Key Activities: Manage regular partner check-ins or communications. Own the process for a specific partner-related project (e.g., AppMarket campaign, email platform rollout). Help streamline internal workflows (e.g., partner onboarding, support ticket process). Build and present a quarterly partner performance review deck. Success Metrics: Independently managing 5-10 partners or a defined function (Functional-Premium) Led execution of a campaign or internal process improvement. Contributed to a measurable increase in partner engagement, installs, or lead generation. Recognized as a reliable go-to for at least one cross-functional team. What's in it for you? We operate a Flexible Working Policy, and we would like for you to work from one of our UK offices, 1-2 days a month. We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in-house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex via Benenden Health, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Student Cribs are the largest provider of second and third year housing in the UK. To date, Student Cribs has over 1000 properties (over 4,900 beds) in 24 cities. Student Cribs finds, buys, refurbishes, lets, and manages high quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. We have a significant amount of investment to fuel future fast growth, which will enable Student Cribs to continue to be the primary national brand giving second and third year students a safe, reliable, and exciting choice when renting their first home. We are looking for a skilled and experienced Portfolio Administrator to join our team! - Leading on the tenancy lifecycle, working with Tenants and Guarantors to complete document validation, right to rent checks, and contract signing. - Ensuring replacement tenancies run smoothly from start to finish. - Own the lettings season for your region. - Conduct weekly tenancy audits and reporting on KPIs daily. - Maintain updated contract templates in line with legislative changes in the sector. - Maintain updated processes and work to improve processes in line with business needs. - Assisting with Handover desk-based jobs, owning the move in process to ensure all tenants enter properties correctly. - Management of Regional inbox - flagging emails to city Portfolio Manager, escalating emails as required and forwarding emails to correct departments if required. Monitoring of key data points, presenting them to Region Portfolio Manager in agreed schedule. Inspections, internal FRAs, triage calls, condition and cleanliness ratings, available beds to let, contracted beds, council inspections etc. - Complete allocated triage with WhatsApp video calls for general issues (WIFI, access/key issues, tripped electric). - Management of the council tax process, validation of Council Tax Exemption, confirmation of non-student status and liability, uploading required information to relevant council and handling of any council tax bill in a timely manner to avoid fines. - Provide administrative support for all areas of compliance including gas and electrical safety, water management, asbestos, lifts, and fire safety. Arranging access where required and joint attendance of Maintenance Operative if required. - Program internal risk assessments on time, appropriate certification is loaded onto the IT systems and remedial actions are raised as issues. - Program internal inspection on time, reports loaded onto the IT systems and remedial actions are raised as issues. - Assist with the HMO license applications preparation, downloading of certificates, floorplans and risk assessments. - Program any council inspections or visits with the Portfolio Managers, Maintenance Operative or Compliance Officer as required. - Uploading documents and assets to the system. Inventories, floorplans, new noncompliance assets, warranties etc. - Assist with business needs during peak times as needed Compliance Tasks - Completing and paying for the HMO application. This includes any queries, inspections, pre-inspections and resolutions of any license conditions. - Attending any ANUK or Fire Service inspection, with Compliance Officers if required, ensuring all standards are met and documentation provided. Pre-inspecting if any concerns. - Liaising with the Compliance Officers on any challenges or quotes to bring the property to the required compliant standard. - Monitoring of any weekly or monthly fire alarm inspections to ensure completed via the Maintenance Operative. - Assist with any investigation into a Health and Safety incident. Liaising with tenants as required, collection of evidence, implementation of any new procedures. - Attending block audits with Compliance Officers to ensure knowledge of all block compliance and health and safety risks. Experience & Skills - Self-motivation - you stay up to date on legislative changes and are proactive about raising any issues through your management structure. - Do it right, do it once - you consistently operate at pace with high levels of accuracy and attention to detail, self-correcting as you go. - Communication comes naturally - you will work with a variety of stakeholders in this role, your ability to communicate verbally and in writing is a key strength. - Comfortable driving - you will be pushing forward a variety of different tasks at any one time. You can manage changing priorities, your own time and multiple projects. - People matter - you thrive on building relationships with your internal stakeholders and are keen to support your region's portfolio compliance from all aspects. Further Details - Location: London - Discretionary performance-based bonus of up to 25% - Hours: 9:00am - 18:00pm, Monday to Friday with the ability to work some weekends where required (especially during mid-June and mid-August) - Company phone & laptop provided - Full UK driving license desired, but not essential
Jul 24, 2025
Full time
Student Cribs are the largest provider of second and third year housing in the UK. To date, Student Cribs has over 1000 properties (over 4,900 beds) in 24 cities. Student Cribs finds, buys, refurbishes, lets, and manages high quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. We have a significant amount of investment to fuel future fast growth, which will enable Student Cribs to continue to be the primary national brand giving second and third year students a safe, reliable, and exciting choice when renting their first home. We are looking for a skilled and experienced Portfolio Administrator to join our team! - Leading on the tenancy lifecycle, working with Tenants and Guarantors to complete document validation, right to rent checks, and contract signing. - Ensuring replacement tenancies run smoothly from start to finish. - Own the lettings season for your region. - Conduct weekly tenancy audits and reporting on KPIs daily. - Maintain updated contract templates in line with legislative changes in the sector. - Maintain updated processes and work to improve processes in line with business needs. - Assisting with Handover desk-based jobs, owning the move in process to ensure all tenants enter properties correctly. - Management of Regional inbox - flagging emails to city Portfolio Manager, escalating emails as required and forwarding emails to correct departments if required. Monitoring of key data points, presenting them to Region Portfolio Manager in agreed schedule. Inspections, internal FRAs, triage calls, condition and cleanliness ratings, available beds to let, contracted beds, council inspections etc. - Complete allocated triage with WhatsApp video calls for general issues (WIFI, access/key issues, tripped electric). - Management of the council tax process, validation of Council Tax Exemption, confirmation of non-student status and liability, uploading required information to relevant council and handling of any council tax bill in a timely manner to avoid fines. - Provide administrative support for all areas of compliance including gas and electrical safety, water management, asbestos, lifts, and fire safety. Arranging access where required and joint attendance of Maintenance Operative if required. - Program internal risk assessments on time, appropriate certification is loaded onto the IT systems and remedial actions are raised as issues. - Program internal inspection on time, reports loaded onto the IT systems and remedial actions are raised as issues. - Assist with the HMO license applications preparation, downloading of certificates, floorplans and risk assessments. - Program any council inspections or visits with the Portfolio Managers, Maintenance Operative or Compliance Officer as required. - Uploading documents and assets to the system. Inventories, floorplans, new noncompliance assets, warranties etc. - Assist with business needs during peak times as needed Compliance Tasks - Completing and paying for the HMO application. This includes any queries, inspections, pre-inspections and resolutions of any license conditions. - Attending any ANUK or Fire Service inspection, with Compliance Officers if required, ensuring all standards are met and documentation provided. Pre-inspecting if any concerns. - Liaising with the Compliance Officers on any challenges or quotes to bring the property to the required compliant standard. - Monitoring of any weekly or monthly fire alarm inspections to ensure completed via the Maintenance Operative. - Assist with any investigation into a Health and Safety incident. Liaising with tenants as required, collection of evidence, implementation of any new procedures. - Attending block audits with Compliance Officers to ensure knowledge of all block compliance and health and safety risks. Experience & Skills - Self-motivation - you stay up to date on legislative changes and are proactive about raising any issues through your management structure. - Do it right, do it once - you consistently operate at pace with high levels of accuracy and attention to detail, self-correcting as you go. - Communication comes naturally - you will work with a variety of stakeholders in this role, your ability to communicate verbally and in writing is a key strength. - Comfortable driving - you will be pushing forward a variety of different tasks at any one time. You can manage changing priorities, your own time and multiple projects. - People matter - you thrive on building relationships with your internal stakeholders and are keen to support your region's portfolio compliance from all aspects. Further Details - Location: London - Discretionary performance-based bonus of up to 25% - Hours: 9:00am - 18:00pm, Monday to Friday with the ability to work some weekends where required (especially during mid-June and mid-August) - Company phone & laptop provided - Full UK driving license desired, but not essential
Property Customer Services Assistant Leading Build to Rent Company (Mitre Yard, North West London NW10) Salary: £30,000 + commission + discretionary bonus (up to 10% OTE £33,000) Hours: Monday Friday, 8am 8pm on a rota basis Are you passionate about delivering exceptional customer service? Do you enjoy creating vibrant communities where residents truly feel at home? An exciting opportunity has arisen for a Property Customer Services Assistant to join a leading Build to Rent operator at their brand-new flagship development, based in Northwest London. About the Opportunity : You ll be the welcoming face of this beautifully designed community, which features 241 high-quality apartments alongside premium amenities including co-working spaces, a resident gym, meeting rooms, and five stunning roof terraces. Working closely with the Community Manager and on-site team, you ll ensure residents receive an industry-leading experience every day from warm welcomes at reception, to seamless move-ins, to organising vibrant community events. Your role will be varied and rewarding you ll: Be the first point of contact for residents and visitors. Deliver outstanding day-to-day customer service. Conduct apartment viewings and support the lettings process. Coordinate resident communications and handle feedback. Assist with resident engagement and community-building activities. Manage daily site operations and maintain immaculate communal areas. Support marketing, social media updates, and local networking events. Promote a safe, secure, and welcoming environment for all. What We re Looking For Experience in a similar front-of-house, hospitality, or residential setting (Build to Rent or student living experience is a plus). A natural people-person with a warm, professional approach. Excellent organisational and time management skills. Confident using IT systems and social media platforms. A team player who takes pride in delivering the highest standards. Flexibility to work shifts between 8am and 8pm Monday Friday. Why Join? This is an ideal role for someone looking to develop their career in the thriving Build to Rent sector with an ambitious and people-focused company. You ll be part of a supportive team that truly values community, service, and creating places people love to live. If you re ready to bring energy, warmth, and dedication to a role where no two days are the same, we d love to hear from you! Apply today to help shape an exceptional resident experience at one of London s newest rental communities.
Jul 23, 2025
Full time
Property Customer Services Assistant Leading Build to Rent Company (Mitre Yard, North West London NW10) Salary: £30,000 + commission + discretionary bonus (up to 10% OTE £33,000) Hours: Monday Friday, 8am 8pm on a rota basis Are you passionate about delivering exceptional customer service? Do you enjoy creating vibrant communities where residents truly feel at home? An exciting opportunity has arisen for a Property Customer Services Assistant to join a leading Build to Rent operator at their brand-new flagship development, based in Northwest London. About the Opportunity : You ll be the welcoming face of this beautifully designed community, which features 241 high-quality apartments alongside premium amenities including co-working spaces, a resident gym, meeting rooms, and five stunning roof terraces. Working closely with the Community Manager and on-site team, you ll ensure residents receive an industry-leading experience every day from warm welcomes at reception, to seamless move-ins, to organising vibrant community events. Your role will be varied and rewarding you ll: Be the first point of contact for residents and visitors. Deliver outstanding day-to-day customer service. Conduct apartment viewings and support the lettings process. Coordinate resident communications and handle feedback. Assist with resident engagement and community-building activities. Manage daily site operations and maintain immaculate communal areas. Support marketing, social media updates, and local networking events. Promote a safe, secure, and welcoming environment for all. What We re Looking For Experience in a similar front-of-house, hospitality, or residential setting (Build to Rent or student living experience is a plus). A natural people-person with a warm, professional approach. Excellent organisational and time management skills. Confident using IT systems and social media platforms. A team player who takes pride in delivering the highest standards. Flexibility to work shifts between 8am and 8pm Monday Friday. Why Join? This is an ideal role for someone looking to develop their career in the thriving Build to Rent sector with an ambitious and people-focused company. You ll be part of a supportive team that truly values community, service, and creating places people love to live. If you re ready to bring energy, warmth, and dedication to a role where no two days are the same, we d love to hear from you! Apply today to help shape an exceptional resident experience at one of London s newest rental communities.
Lettings Consultant Essex region £28-30k + discretionary annual bonus DiSRUPT Agency are excited to be working with a leading UK residential property investment company, seeking a Lettings Consultant to join their team on a permanent basis. You will be Essex based, covering different areas in the patch. Due to the nature of this role, you must have a clean driving license and access to your own car. About the Role We are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers first point of contact from the initial enquiry stage right through to when they move in. Key duties include: Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate. Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront. Driving occupancy by carrying out viewings and negotiating offers with prospective tenants. Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in. Driving customer retention by initiating renewals discussions and negotiations. Ensuring that systems and data are accurate and up to date for all lettings activity. Working in conjunction with third party agents as required. Working with the Head of Lettings to carry out rental appraisals of the local market. Effectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction. Providing regular reports on lettings performance to the Head of Lettings. Carrying out such other duties as delegated from time to time. We are seeking a highly capable candidate who will bring: Previous experience in real estate and residential lettings, BTR/PRS is preferred but not essential. Outstanding customer service skills, and excellent verbal and written communication skills. A dynamic and driven personality, with a strong zeal for the industry. Exceptional organisational competencies. Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies. Proficient in presenting and interpreting information accurately and professionally. A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively. Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions. A strict adherence to confidentiality regarding all forms of information and data. Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.
Jul 22, 2025
Full time
Lettings Consultant Essex region £28-30k + discretionary annual bonus DiSRUPT Agency are excited to be working with a leading UK residential property investment company, seeking a Lettings Consultant to join their team on a permanent basis. You will be Essex based, covering different areas in the patch. Due to the nature of this role, you must have a clean driving license and access to your own car. About the Role We are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers first point of contact from the initial enquiry stage right through to when they move in. Key duties include: Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate. Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront. Driving occupancy by carrying out viewings and negotiating offers with prospective tenants. Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in. Driving customer retention by initiating renewals discussions and negotiations. Ensuring that systems and data are accurate and up to date for all lettings activity. Working in conjunction with third party agents as required. Working with the Head of Lettings to carry out rental appraisals of the local market. Effectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction. Providing regular reports on lettings performance to the Head of Lettings. Carrying out such other duties as delegated from time to time. We are seeking a highly capable candidate who will bring: Previous experience in real estate and residential lettings, BTR/PRS is preferred but not essential. Outstanding customer service skills, and excellent verbal and written communication skills. A dynamic and driven personality, with a strong zeal for the industry. Exceptional organisational competencies. Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies. Proficient in presenting and interpreting information accurately and professionally. A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively. Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions. A strict adherence to confidentiality regarding all forms of information and data. Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.
Are you a motivated professional with a knowledge of property management, including maintenance and health and safety compliance, with strong organisational and communication skills, looking for a role where you can make a real difference? Join our Diocese Estates Team as Estates Coordinator, where you will have the opportunity to develop your knowledge through training, whilst working on a diverse property portfolio including Grade II listed historical buildings. In this role, you will: Organise the Diocese and Estates team, by scheduling and instructing 5 yearly cycling building condition surveys (known as Quinquennial reports) and help the Building Surveyor(s) to prioritise remedial repair works initially on Parish properties and later School Diocesan properties. Enable positive relationships between the Estates team and Employees in the delivery of shared tasks by providing support to raised enquiries. Play a key role in organising the Estates Team to manage the Diocesan Estates Portfolio. Use triage to fully explore and deal with initial enquiries. Schedule building condition report inspections with external and internal Building Surveyors Contractor management Coordinate works to deliver value, meet quality and safety standards. Location: This role is based at St. Edmund House, Bishop Crispian Way, Portsmouth, PO1 3QA. Some out of office hours and occasional travel may be required across the Diocese including the Channel Islands. You must have a clean valid driving licence and access to a vehicle. This is an exciting time to join our friendly, busy, and supportive team as we implement our 10-year Mission Plan, shaping the future of our Diocese and the communities we serve. Covering Hampshire, Berkshire, South Oxford, and the Channel Islands, our Diocese is home to 87 parishes and 50 schools, serving over 27,000 practising Catholics and supporting 32,000 children and their families. Our work is both challenging and deeply rewarding, offering the opportunity to be part of something truly meaningful. Estates Coordinator - Job Description Main Duties Administration Play a key role in organising the Estates Team to manage the Diocesan Estates Portfolio. Use triage to fully explore and deal with initial enquiries. Co-ordinate urgent and minor works processes. Effectively communicate with internal and external stakeholders. Negotiate effective working practices between internal and external stakeholders. Be accountable for and maintain an excellent audit trail for each enquiry. Schedule building condition report inspections with external and internal Building Surveyors. Repairs and Maintenance Contractor management Coordinate works to deliver value, meet quality and safety standards. Schedule contractors to carry out associated work. Assist with the management of minor works, repairs and maintenance. Assist with the management of site inspection actions. Assist with the responsible management of religious and listed buildings. Residential Lettings and Hall Hire Assist Parishes in proactively managing income-generating residential properties and parish halls. Assist Parishes with managing agents so that rental properties are safe and achieve competitive rent. Liaise with managing agents to ensure that the best service is being provided. Assist Parishes with hall hire queries, coordinating the appropriate Estates Manager. Governance and Compliance Ensure parishes comply with all relevant Diocesan policies. Assist with insurance claims and annually review the extent of insurance coverage. Professionalism and values Uphold and promote the ethos and values of the Catholic Church. Work collaboratively with the Parish Team to ensure the Parish Priest remains supported. Estates Coordinator - Person Specification Essential Strong organisational and problem-solving skills, with the ability to manage multiple priorities. High level of proficiency in IT, including Microsoft Office and financial software. Knowledge of property management, including maintenance and health and safety compliance. Excellent communication and interpersonal skills, with the ability to engage with people at all levels across a variety of projects. Ability to negotiate improved shared working practices. Valid driving licence and access to a vehicle. Desirable Professional property qualification Knowledge of the values and teachings of the Catholic Church. Experience working in a parish, charity, or non-profit organisation. Knowledge of safeguarding and data protection practices. How to Apply Please send a comprehensive and up to date Curriculum Vitae with a covering letter setting out your suitability for the role and motivation in applying. Please state Estates Coordinator in your cover letter title. The closing date for applications is Sunday 17th August, at 10pm. We encourage an early application as we may close this advertisement at our discretion before the date stated, if a high number of applicants apply. You will be notified shortly after the closing date, should we wish to progress your application and invite you to an interview. The Diocese of Portsmouth is an equal opportunities employer and welcomes applications from all who support the ethos and values of the Catholic Church. You must have a valid UK Right to Work, as the Catholic Diocese of Portsmouth does not offer UK Visa Sponsorship.
Jul 21, 2025
Full time
Are you a motivated professional with a knowledge of property management, including maintenance and health and safety compliance, with strong organisational and communication skills, looking for a role where you can make a real difference? Join our Diocese Estates Team as Estates Coordinator, where you will have the opportunity to develop your knowledge through training, whilst working on a diverse property portfolio including Grade II listed historical buildings. In this role, you will: Organise the Diocese and Estates team, by scheduling and instructing 5 yearly cycling building condition surveys (known as Quinquennial reports) and help the Building Surveyor(s) to prioritise remedial repair works initially on Parish properties and later School Diocesan properties. Enable positive relationships between the Estates team and Employees in the delivery of shared tasks by providing support to raised enquiries. Play a key role in organising the Estates Team to manage the Diocesan Estates Portfolio. Use triage to fully explore and deal with initial enquiries. Schedule building condition report inspections with external and internal Building Surveyors Contractor management Coordinate works to deliver value, meet quality and safety standards. Location: This role is based at St. Edmund House, Bishop Crispian Way, Portsmouth, PO1 3QA. Some out of office hours and occasional travel may be required across the Diocese including the Channel Islands. You must have a clean valid driving licence and access to a vehicle. This is an exciting time to join our friendly, busy, and supportive team as we implement our 10-year Mission Plan, shaping the future of our Diocese and the communities we serve. Covering Hampshire, Berkshire, South Oxford, and the Channel Islands, our Diocese is home to 87 parishes and 50 schools, serving over 27,000 practising Catholics and supporting 32,000 children and their families. Our work is both challenging and deeply rewarding, offering the opportunity to be part of something truly meaningful. Estates Coordinator - Job Description Main Duties Administration Play a key role in organising the Estates Team to manage the Diocesan Estates Portfolio. Use triage to fully explore and deal with initial enquiries. Co-ordinate urgent and minor works processes. Effectively communicate with internal and external stakeholders. Negotiate effective working practices between internal and external stakeholders. Be accountable for and maintain an excellent audit trail for each enquiry. Schedule building condition report inspections with external and internal Building Surveyors. Repairs and Maintenance Contractor management Coordinate works to deliver value, meet quality and safety standards. Schedule contractors to carry out associated work. Assist with the management of minor works, repairs and maintenance. Assist with the management of site inspection actions. Assist with the responsible management of religious and listed buildings. Residential Lettings and Hall Hire Assist Parishes in proactively managing income-generating residential properties and parish halls. Assist Parishes with managing agents so that rental properties are safe and achieve competitive rent. Liaise with managing agents to ensure that the best service is being provided. Assist Parishes with hall hire queries, coordinating the appropriate Estates Manager. Governance and Compliance Ensure parishes comply with all relevant Diocesan policies. Assist with insurance claims and annually review the extent of insurance coverage. Professionalism and values Uphold and promote the ethos and values of the Catholic Church. Work collaboratively with the Parish Team to ensure the Parish Priest remains supported. Estates Coordinator - Person Specification Essential Strong organisational and problem-solving skills, with the ability to manage multiple priorities. High level of proficiency in IT, including Microsoft Office and financial software. Knowledge of property management, including maintenance and health and safety compliance. Excellent communication and interpersonal skills, with the ability to engage with people at all levels across a variety of projects. Ability to negotiate improved shared working practices. Valid driving licence and access to a vehicle. Desirable Professional property qualification Knowledge of the values and teachings of the Catholic Church. Experience working in a parish, charity, or non-profit organisation. Knowledge of safeguarding and data protection practices. How to Apply Please send a comprehensive and up to date Curriculum Vitae with a covering letter setting out your suitability for the role and motivation in applying. Please state Estates Coordinator in your cover letter title. The closing date for applications is Sunday 17th August, at 10pm. We encourage an early application as we may close this advertisement at our discretion before the date stated, if a high number of applicants apply. You will be notified shortly after the closing date, should we wish to progress your application and invite you to an interview. The Diocese of Portsmouth is an equal opportunities employer and welcomes applications from all who support the ethos and values of the Catholic Church. You must have a valid UK Right to Work, as the Catholic Diocese of Portsmouth does not offer UK Visa Sponsorship.
Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time What you'll be doing? Reporting to the Chief People Officer, and as Reapit's Head of Reward, you'll have the rare opportunity to build a global Reward function from the ground up in a growing, PE-backed software company with a strong international footprint. You'll lead the design, development, and execution of our total reward strategy - spanning job architecture, compensation, benefits and wellbeing across the UK, ANZ, Denmark and South Africa This is more than a comp & bens role - it's a strategic leadership opportunity to define how Reward is understood, implemented, and experienced at Reapit. Job Architecture & Design Maintain, develop and implement a global Job Architecture based on Willis Tower Watson framework, including job families, levels, titling conventions, and career paths. Drive global consistency in role design and levelling while maintaining flexibility for regional needs. Lead job evaluation methodologies and partner with stakeholders to embed structure across all functions. Compensation Design and lead a global compensation philosophy, including base, bonus, equity, and recognition programs. Govern annual compensation reviews, market benchmarking, and pay-for-performance alignment. Lead executive and equity compensation design Deliver a forward-thinking, market competitive executive compensation program Global Benefits & Wellbeing Oversee global benefits strategy and ensure regional compliance and competitiveness. Continuously assess and evolve offerings to support employee wellbeing and engagement at scale. Leadership & Influence Act as a strategic advisor to senior leadership and the Board on reward trends, policies, and decisions. Support our People Managers on how reward can support talent attraction, retention, and performance in a fast-moving, scaling business. At the same time, you'll be happy rolling up your sleeves - analysing data, drafting policies, and getting the operational basics right while laying the foundation for a mature, future-ready reward model. Who we're looking for? At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. A seasoned reward leader, with 7+ years of experience in Compensation & Benefits, including significant WTW framework expertise across job architecture and benchmarking. Proven experience managing Reward across multiple global regions, especially in the UK and ANZ (ideally). Comfortable in fast-scaling environments where mature frameworks don't yet exist - you're proactive, pragmatic, and thrive in greenfield build-outs. Data-driven and commercially minded - you use insight to influence and align leadership decisions. Strong communicator and trusted partner to senior leadership, People teams, and Finance. Familiarity with global compliance, statutory requirements, and best practice across compensation, benefits, equity, and incentives. Experience working in global, PE backed tech businesses (ideally) What your impact and success looks like As a Head of Reward, we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: You've fully embedded into Reapit's culture and understand the strategic goals of each region. You've reviewed existing pay practices and policies across all regions and identified key gaps and opportunities. You've mapped stakeholder relationships and begun early alignment with HR, Finance, and regional leadership. Within 3 months: A new global job architecture is being built, grounded in WTW levelling methodology. You've built out an initial total reward strategy, with short-term recommendations and a roadmap for longer-term design. You've delivered a full compensation benchmark analysis and surfaced insights to inform upcoming reward decisions (e.g., salary banding, bonus structure, equity alignment). Stakeholders are engaged and aligned on your vision for reward transformation. Within 6 months: A scalable, regionally consistent Reward framework is live - with job families, levelling, salary bands, and core benefits aligned across geographies. A strong performance-to-reward link has been established in partnership with People and Finance teams. You're seen as a go-to strategic partner by leaders globally, and Reapit is well positioned for fair, competitive, and transparent reward decisions globally. What's in it for you? We operate a Flexible Working Policy and we would like for you to work from our London or Solihull office 1-2 days a week, although this may fluctuate depending on requirements of the business. We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 22 days annual leave (plus a day for your birthday) increasing by a day for every year worked Business permitting, we're closed over Christmas and New Year, to give you time back to your friends and family Formal and in-house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex via Benenden Health, annual flu vaccinations and many others Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Jul 18, 2025
Full time
Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time What you'll be doing? Reporting to the Chief People Officer, and as Reapit's Head of Reward, you'll have the rare opportunity to build a global Reward function from the ground up in a growing, PE-backed software company with a strong international footprint. You'll lead the design, development, and execution of our total reward strategy - spanning job architecture, compensation, benefits and wellbeing across the UK, ANZ, Denmark and South Africa This is more than a comp & bens role - it's a strategic leadership opportunity to define how Reward is understood, implemented, and experienced at Reapit. Job Architecture & Design Maintain, develop and implement a global Job Architecture based on Willis Tower Watson framework, including job families, levels, titling conventions, and career paths. Drive global consistency in role design and levelling while maintaining flexibility for regional needs. Lead job evaluation methodologies and partner with stakeholders to embed structure across all functions. Compensation Design and lead a global compensation philosophy, including base, bonus, equity, and recognition programs. Govern annual compensation reviews, market benchmarking, and pay-for-performance alignment. Lead executive and equity compensation design Deliver a forward-thinking, market competitive executive compensation program Global Benefits & Wellbeing Oversee global benefits strategy and ensure regional compliance and competitiveness. Continuously assess and evolve offerings to support employee wellbeing and engagement at scale. Leadership & Influence Act as a strategic advisor to senior leadership and the Board on reward trends, policies, and decisions. Support our People Managers on how reward can support talent attraction, retention, and performance in a fast-moving, scaling business. At the same time, you'll be happy rolling up your sleeves - analysing data, drafting policies, and getting the operational basics right while laying the foundation for a mature, future-ready reward model. Who we're looking for? At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. A seasoned reward leader, with 7+ years of experience in Compensation & Benefits, including significant WTW framework expertise across job architecture and benchmarking. Proven experience managing Reward across multiple global regions, especially in the UK and ANZ (ideally). Comfortable in fast-scaling environments where mature frameworks don't yet exist - you're proactive, pragmatic, and thrive in greenfield build-outs. Data-driven and commercially minded - you use insight to influence and align leadership decisions. Strong communicator and trusted partner to senior leadership, People teams, and Finance. Familiarity with global compliance, statutory requirements, and best practice across compensation, benefits, equity, and incentives. Experience working in global, PE backed tech businesses (ideally) What your impact and success looks like As a Head of Reward, we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: You've fully embedded into Reapit's culture and understand the strategic goals of each region. You've reviewed existing pay practices and policies across all regions and identified key gaps and opportunities. You've mapped stakeholder relationships and begun early alignment with HR, Finance, and regional leadership. Within 3 months: A new global job architecture is being built, grounded in WTW levelling methodology. You've built out an initial total reward strategy, with short-term recommendations and a roadmap for longer-term design. You've delivered a full compensation benchmark analysis and surfaced insights to inform upcoming reward decisions (e.g., salary banding, bonus structure, equity alignment). Stakeholders are engaged and aligned on your vision for reward transformation. Within 6 months: A scalable, regionally consistent Reward framework is live - with job families, levelling, salary bands, and core benefits aligned across geographies. A strong performance-to-reward link has been established in partnership with People and Finance teams. You're seen as a go-to strategic partner by leaders globally, and Reapit is well positioned for fair, competitive, and transparent reward decisions globally. What's in it for you? We operate a Flexible Working Policy and we would like for you to work from our London or Solihull office 1-2 days a week, although this may fluctuate depending on requirements of the business. We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 22 days annual leave (plus a day for your birthday) increasing by a day for every year worked Business permitting, we're closed over Christmas and New Year, to give you time back to your friends and family Formal and in-house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex via Benenden Health, annual flu vaccinations and many others Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time What you'll be doing? Reporting to the Chief People Officer, and as Reapit's Head of Reward, you'll have the rare opportunity to build a global Reward function from the ground up in a growing, PE-backed software company with a strong international footprint. You'll lead the design, development, and execution of our total reward strategy - spanning job architecture, compensation, benefits and wellbeing across the UK, ANZ, Denmark and South Africa This is more than a comp & bens role - it's a strategic leadership opportunity to define how Reward is understood, implemented, and experienced at Reapit. Job Architecture & Design Maintain, develop and implement a global Job Architecture based on Willis Tower Watson framework, including job families, levels, titling conventions, and career paths. Drive global consistency in role design and levelling while maintaining flexibility for regional needs. Lead job evaluation methodologies and partner with stakeholders to embed structure across all functions. Compensation Design and lead a global compensation philosophy, including base, bonus, equity, and recognition programs. Govern annual compensation reviews, market benchmarking, and pay-for-performance alignment. Lead executive and equity compensation design Deliver a forward-thinking, market competitive executive compensation program Global Benefits & Wellbeing Oversee global benefits strategy and ensure regional compliance and competitiveness. Continuously assess and evolve offerings to support employee wellbeing and engagement at scale. Leadership & Influence Act as a strategic advisor to senior leadership and the Board on reward trends, policies, and decisions. Support our People Managers on how reward can support talent attraction, retention, and performance in a fast-moving, scaling business. At the same time, you'll be happy rolling up your sleeves - analysing data, drafting policies, and getting the operational basics right while laying the foundation for a mature, future-ready reward model. Who we're looking for? At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. A seasoned reward leader, with 7+ years of experience in Compensation & Benefits, including significant WTW framework expertise across job architecture and benchmarking. Proven experience managing Reward across multiple global regions, especially in the UK and ANZ (ideally). Comfortable in fast-scaling environments where mature frameworks don't yet exist - you're proactive, pragmatic, and thrive in greenfield build-outs. Data-driven and commercially minded - you use insight to influence and align leadership decisions. Strong communicator and trusted partner to senior leadership, People teams, and Finance. Familiarity with global compliance, statutory requirements, and best practice across compensation, benefits, equity, and incentives. Experience working in global, PE backed tech businesses (ideally) What your impact and success looks like As a Head of Reward, we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: You've fully embedded into Reapit's culture and understand the strategic goals of each region. You've reviewed existing pay practices and policies across all regions and identified key gaps and opportunities. You've mapped stakeholder relationships and begun early alignment with HR, Finance, and regional leadership. Within 3 months: A new global job architecture is being built, grounded in WTW levelling methodology. You've built out an initial total reward strategy, with short-term recommendations and a roadmap for longer-term design. You've delivered a full compensation benchmark analysis and surfaced insights to inform upcoming reward decisions (e.g., salary banding, bonus structure, equity alignment). Stakeholders are engaged and aligned on your vision for reward transformation. Within 6 months: A scalable, regionally consistent Reward framework is live - with job families, levelling, salary bands, and core benefits aligned across geographies. A strong performance-to-reward link has been established in partnership with People and Finance teams. You're seen as a go-to strategic partner by leaders globally, and Reapit is well positioned for fair, competitive, and transparent reward decisions globally. What's in it for you? We operate a Flexible Working Policy and we would like for you to work from our London or Solihull office 1-2 days a week, although this may fluctuate depending on requirements of the business. We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 22 days annual leave (plus a day for your birthday) increasing by a day for every year worked Business permitting, we're closed over Christmas and New Year, to give you time back to your friends and family Formal and in-house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex via Benenden Health, annual flu vaccinations and many others Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Jul 18, 2025
Full time
Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time What you'll be doing? Reporting to the Chief People Officer, and as Reapit's Head of Reward, you'll have the rare opportunity to build a global Reward function from the ground up in a growing, PE-backed software company with a strong international footprint. You'll lead the design, development, and execution of our total reward strategy - spanning job architecture, compensation, benefits and wellbeing across the UK, ANZ, Denmark and South Africa This is more than a comp & bens role - it's a strategic leadership opportunity to define how Reward is understood, implemented, and experienced at Reapit. Job Architecture & Design Maintain, develop and implement a global Job Architecture based on Willis Tower Watson framework, including job families, levels, titling conventions, and career paths. Drive global consistency in role design and levelling while maintaining flexibility for regional needs. Lead job evaluation methodologies and partner with stakeholders to embed structure across all functions. Compensation Design and lead a global compensation philosophy, including base, bonus, equity, and recognition programs. Govern annual compensation reviews, market benchmarking, and pay-for-performance alignment. Lead executive and equity compensation design Deliver a forward-thinking, market competitive executive compensation program Global Benefits & Wellbeing Oversee global benefits strategy and ensure regional compliance and competitiveness. Continuously assess and evolve offerings to support employee wellbeing and engagement at scale. Leadership & Influence Act as a strategic advisor to senior leadership and the Board on reward trends, policies, and decisions. Support our People Managers on how reward can support talent attraction, retention, and performance in a fast-moving, scaling business. At the same time, you'll be happy rolling up your sleeves - analysing data, drafting policies, and getting the operational basics right while laying the foundation for a mature, future-ready reward model. Who we're looking for? At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. A seasoned reward leader, with 7+ years of experience in Compensation & Benefits, including significant WTW framework expertise across job architecture and benchmarking. Proven experience managing Reward across multiple global regions, especially in the UK and ANZ (ideally). Comfortable in fast-scaling environments where mature frameworks don't yet exist - you're proactive, pragmatic, and thrive in greenfield build-outs. Data-driven and commercially minded - you use insight to influence and align leadership decisions. Strong communicator and trusted partner to senior leadership, People teams, and Finance. Familiarity with global compliance, statutory requirements, and best practice across compensation, benefits, equity, and incentives. Experience working in global, PE backed tech businesses (ideally) What your impact and success looks like As a Head of Reward, we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: You've fully embedded into Reapit's culture and understand the strategic goals of each region. You've reviewed existing pay practices and policies across all regions and identified key gaps and opportunities. You've mapped stakeholder relationships and begun early alignment with HR, Finance, and regional leadership. Within 3 months: A new global job architecture is being built, grounded in WTW levelling methodology. You've built out an initial total reward strategy, with short-term recommendations and a roadmap for longer-term design. You've delivered a full compensation benchmark analysis and surfaced insights to inform upcoming reward decisions (e.g., salary banding, bonus structure, equity alignment). Stakeholders are engaged and aligned on your vision for reward transformation. Within 6 months: A scalable, regionally consistent Reward framework is live - with job families, levelling, salary bands, and core benefits aligned across geographies. A strong performance-to-reward link has been established in partnership with People and Finance teams. You're seen as a go-to strategic partner by leaders globally, and Reapit is well positioned for fair, competitive, and transparent reward decisions globally. What's in it for you? We operate a Flexible Working Policy and we would like for you to work from our London or Solihull office 1-2 days a week, although this may fluctuate depending on requirements of the business. We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 22 days annual leave (plus a day for your birthday) increasing by a day for every year worked Business permitting, we're closed over Christmas and New Year, to give you time back to your friends and family Formal and in-house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex via Benenden Health, annual flu vaccinations and many others Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
A property company in Glasgow Client Details A very successful property firm Description Manage the lettings portfolio, including advertising properties, arranging viewings, and processing applications. Negotiate and prepare tenancy agreements in line with legal requirements. Maintain strong relationships with landlords and tenants, addressing queries and resolving issues promptly. Ensure rent collection is timely and handle arrears recovery when necessary. Conduct regular property inspections and coordinate repairs and maintenance. Stay up-to-date with lettings legislation, including deposit protection schemes, health and safety regulations, and tenancy laws. Lead, train, and supervise lettings staff to ensure high standards of service. Prepare reports on portfolio performance, market trends, and tenancy renewals. Work closely with other departments such as sales and property management to deliver a seamless customer experience. Profile Proven experience in lettings or property management. Strong knowledge of lettings law and property regulations. Excellent communication and negotiation skills. Ability to manage multiple priorities and work under pressure. Proficient in property management software and Microsoft Office. Leadership and team management experience is a plus. Professional qualifications in property management or related fields are advantageous. Job Offer A competitive salary and great environment Home Based with loads of flexibility
Jul 16, 2025
Full time
A property company in Glasgow Client Details A very successful property firm Description Manage the lettings portfolio, including advertising properties, arranging viewings, and processing applications. Negotiate and prepare tenancy agreements in line with legal requirements. Maintain strong relationships with landlords and tenants, addressing queries and resolving issues promptly. Ensure rent collection is timely and handle arrears recovery when necessary. Conduct regular property inspections and coordinate repairs and maintenance. Stay up-to-date with lettings legislation, including deposit protection schemes, health and safety regulations, and tenancy laws. Lead, train, and supervise lettings staff to ensure high standards of service. Prepare reports on portfolio performance, market trends, and tenancy renewals. Work closely with other departments such as sales and property management to deliver a seamless customer experience. Profile Proven experience in lettings or property management. Strong knowledge of lettings law and property regulations. Excellent communication and negotiation skills. Ability to manage multiple priorities and work under pressure. Proficient in property management software and Microsoft Office. Leadership and team management experience is a plus. Professional qualifications in property management or related fields are advantageous. Job Offer A competitive salary and great environment Home Based with loads of flexibility
Property Manager You should be working within Residential Property Management and if you also possess Block Management experience this would be extremely favourable in terms of remuneration. Basic salary to £30,000 to £35,000 and up to £50,000 if you also possess Block Management experience. Primarily, the successful individual will be dealing with all maintenance based issues on a particular portfolio of fully managed properties. Property Manager The Role: Ensuring gas safety checks are up to date Ensuring electrical safety checks are up to date Arranging inventories, check in and check out appointments Advising utility companies of meter readings Co-ordination of estimates and undertaking of repairs by contractors Negotiating and co-ordinating renewal contracts Negotiating the return of deposits between landlord and tenant (including co-ordination of any repairs, cleaning as required Drafting final statement of repairs for accounts to process Day to day correspondence Tenant referencing and monitoring process via referencing agency Preparation of tenancy agreements Sending EPC instructions via website Property Manager Skills Required: A calm, unflappable person, with strength of character (required when dealing with issues like return of deposits or repairs required to a property) Systematic approach with strong administrative skills Problem solver Ability to work under pressure, whilst maintaining attention to detail Secretarial skills would help so that the applicant would be able to generate their own letters. Longer reports can be dictated and compiled by other personnel if necessary. Property Manager This role is a pivotal position. The main focus is the issues surrounding property maintenance, property management and deposit resolution at the end of the tenancy. It requires a special talent to keep both the landlord and tenant 'on side . For example, sometimes a tenant can get quite stressed when there is a relatively minor delay on the repair of a washing machine etc. At the same time, there is the occasional landlord who may need to be pushed to spend money on his property. The person who will fulfil this role successfully will need to have all of the skills listed previously. The job can often be very demanding. The successful applicant will also have the ability to build excellent long-term relationships with our landlords; most of whom are professionals. As well as dealing with individual tenants, you will also deal with industry professionals and corporate clients. Property Manager Remuneration: Basic salary to £30,000 to £35,000 and up to £50,000 if you also possess Block Management experience. Monday to Friday. Kings Permanent Recruitment for Estate Agents hits 18 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website at (url removed) for online Estate Agency vacancies. Find Steve King on LinkedIn.
Jul 16, 2025
Full time
Property Manager You should be working within Residential Property Management and if you also possess Block Management experience this would be extremely favourable in terms of remuneration. Basic salary to £30,000 to £35,000 and up to £50,000 if you also possess Block Management experience. Primarily, the successful individual will be dealing with all maintenance based issues on a particular portfolio of fully managed properties. Property Manager The Role: Ensuring gas safety checks are up to date Ensuring electrical safety checks are up to date Arranging inventories, check in and check out appointments Advising utility companies of meter readings Co-ordination of estimates and undertaking of repairs by contractors Negotiating and co-ordinating renewal contracts Negotiating the return of deposits between landlord and tenant (including co-ordination of any repairs, cleaning as required Drafting final statement of repairs for accounts to process Day to day correspondence Tenant referencing and monitoring process via referencing agency Preparation of tenancy agreements Sending EPC instructions via website Property Manager Skills Required: A calm, unflappable person, with strength of character (required when dealing with issues like return of deposits or repairs required to a property) Systematic approach with strong administrative skills Problem solver Ability to work under pressure, whilst maintaining attention to detail Secretarial skills would help so that the applicant would be able to generate their own letters. Longer reports can be dictated and compiled by other personnel if necessary. Property Manager This role is a pivotal position. The main focus is the issues surrounding property maintenance, property management and deposit resolution at the end of the tenancy. It requires a special talent to keep both the landlord and tenant 'on side . For example, sometimes a tenant can get quite stressed when there is a relatively minor delay on the repair of a washing machine etc. At the same time, there is the occasional landlord who may need to be pushed to spend money on his property. The person who will fulfil this role successfully will need to have all of the skills listed previously. The job can often be very demanding. The successful applicant will also have the ability to build excellent long-term relationships with our landlords; most of whom are professionals. As well as dealing with individual tenants, you will also deal with industry professionals and corporate clients. Property Manager Remuneration: Basic salary to £30,000 to £35,000 and up to £50,000 if you also possess Block Management experience. Monday to Friday. Kings Permanent Recruitment for Estate Agents hits 18 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website at (url removed) for online Estate Agency vacancies. Find Steve King on LinkedIn.
A growing and successful property firm with Greater Glasgow property portfolio looking for a property manager, you will oversee residential lettings portfolios, ensuring legal compliance, tenant satisfaction, landlord relationships, property upkeep, and financial performance. This role bridges the operational duties of lettings with the strategic oversight of property management. Job Description Manage the lettings portfolio, including advertising properties, arranging viewings, and processing applications. Negotiate and prepare tenancy agreements in line with legal requirements. Maintain strong relationships with landlords and tenants, addressing queries and resolving issues promptly. Ensure rent collection is timely and handle arrears recovery when necessary. Conduct regular property inspections and coordinate repairs and maintenance. Stay up-to-date with lettings legislation, including deposit protection schemes, health and safety regulations, and tenancy laws. Lead, train, and supervise lettings staff to ensure high standards of service. Prepare reports on portfolio performance, market trends, and tenancy renewals. Work closely with other departments such as sales and property management to deliver a seamless customer experience. The Successful Applicant Proven experience in lettings or property management. Strong knowledge of lettings law and property regulations. Excellent communication and negotiation skills. Ability to manage multiple priorities and work under pressure. Proficient in property management software and Microsoft Office. Leadership and team management experience is a plus. Professional qualifications in property management or related fields are advantageous. What's on Offer Salary range: 25K to 38K with bonuses, depends on experience and knowledge you can bring to the company. Great environment to learn and grow in the lettings profession. Home Based with loads of flexibility.
Jul 16, 2025
Full time
A growing and successful property firm with Greater Glasgow property portfolio looking for a property manager, you will oversee residential lettings portfolios, ensuring legal compliance, tenant satisfaction, landlord relationships, property upkeep, and financial performance. This role bridges the operational duties of lettings with the strategic oversight of property management. Job Description Manage the lettings portfolio, including advertising properties, arranging viewings, and processing applications. Negotiate and prepare tenancy agreements in line with legal requirements. Maintain strong relationships with landlords and tenants, addressing queries and resolving issues promptly. Ensure rent collection is timely and handle arrears recovery when necessary. Conduct regular property inspections and coordinate repairs and maintenance. Stay up-to-date with lettings legislation, including deposit protection schemes, health and safety regulations, and tenancy laws. Lead, train, and supervise lettings staff to ensure high standards of service. Prepare reports on portfolio performance, market trends, and tenancy renewals. Work closely with other departments such as sales and property management to deliver a seamless customer experience. The Successful Applicant Proven experience in lettings or property management. Strong knowledge of lettings law and property regulations. Excellent communication and negotiation skills. Ability to manage multiple priorities and work under pressure. Proficient in property management software and Microsoft Office. Leadership and team management experience is a plus. Professional qualifications in property management or related fields are advantageous. What's on Offer Salary range: 25K to 38K with bonuses, depends on experience and knowledge you can bring to the company. Great environment to learn and grow in the lettings profession. Home Based with loads of flexibility.
We re looking for a driven and organised Voids and Allocations Manager to lead our approach to lettings and property turnaround, ensuring that vacant homes are re-let efficiently and in line with housing need. This is a vital role in maximising the use of our housing stock and supporting residents to move into safe, secure homes as quickly as possible. About the Role Based in East London, you ll manage a small team responsible for coordinating the end-to-end voids and allocations process from tenancy terminations and inspections through to sign-ups and key handovers. You ll work closely with internal teams, contractors, and local authority partners to minimise void times, improve service delivery, and ensure compliance with policy and regulation. Key Responsibilities: Lead and manage the voids and allocations function, ensuring efficient property turnaround and high-quality relet standards Oversee tenancy terminations, void inspections, and works scheduling, ensuring compliance with health and safety requirements Work with the lettings team to allocate properties fairly and in line with the organisation s policies and local authority nomination agreements Monitor performance data, identify trends, and implement process improvements to reduce average re-let times and rent loss Liaise with contractors, surveyors, and housing officers to ensure seamless coordination of void works and lettings activity Develop and maintain strong partnerships with local authorities and other key stakeholders Lead, support and develop your team through supervision, coaching and performance reviews About You: Solid experience in voids management, allocations, or lettings within a social housing environment Strong understanding of housing allocations policies, nomination processes, and tenancy law Excellent organisational and project management skills, with the ability to coordinate multiple teams and contractors Proven leadership and team management experience Ability to analyse performance data and drive service improvements A customer-focused approach with a commitment to reducing void turnaround times and improving resident outcomes Qualifications: A relevant housing or property management qualification (e.g. CIH Level 4 or above) is desirable Working knowledge of housing legislation, voids and lettings procedures, and health and safety regulations Evidence of continued professional development in housing management, leadership, or operations is an advantage A degree or equivalent experience in housing, construction, or related field is welcomed but not essential
Jul 16, 2025
Full time
We re looking for a driven and organised Voids and Allocations Manager to lead our approach to lettings and property turnaround, ensuring that vacant homes are re-let efficiently and in line with housing need. This is a vital role in maximising the use of our housing stock and supporting residents to move into safe, secure homes as quickly as possible. About the Role Based in East London, you ll manage a small team responsible for coordinating the end-to-end voids and allocations process from tenancy terminations and inspections through to sign-ups and key handovers. You ll work closely with internal teams, contractors, and local authority partners to minimise void times, improve service delivery, and ensure compliance with policy and regulation. Key Responsibilities: Lead and manage the voids and allocations function, ensuring efficient property turnaround and high-quality relet standards Oversee tenancy terminations, void inspections, and works scheduling, ensuring compliance with health and safety requirements Work with the lettings team to allocate properties fairly and in line with the organisation s policies and local authority nomination agreements Monitor performance data, identify trends, and implement process improvements to reduce average re-let times and rent loss Liaise with contractors, surveyors, and housing officers to ensure seamless coordination of void works and lettings activity Develop and maintain strong partnerships with local authorities and other key stakeholders Lead, support and develop your team through supervision, coaching and performance reviews About You: Solid experience in voids management, allocations, or lettings within a social housing environment Strong understanding of housing allocations policies, nomination processes, and tenancy law Excellent organisational and project management skills, with the ability to coordinate multiple teams and contractors Proven leadership and team management experience Ability to analyse performance data and drive service improvements A customer-focused approach with a commitment to reducing void turnaround times and improving resident outcomes Qualifications: A relevant housing or property management qualification (e.g. CIH Level 4 or above) is desirable Working knowledge of housing legislation, voids and lettings procedures, and health and safety regulations Evidence of continued professional development in housing management, leadership, or operations is an advantage A degree or equivalent experience in housing, construction, or related field is welcomed but not essential
Commercial Property Manager Multiple Sites throughout the UK Based West Midlands - Flexible Working We are seeking an experienced professional (ideally MRICS/AssocRICS) to join our client's property team, as an Commercial Property Manager to help drive the strategic direction and management of a Group's diverse property portfolio. Reporting to the Head of Asset Management, you will play a key role in delivering an excellent service across leased and managed accommodation, ensuring effective property solutions that meet the needs of tenants and stakeholders. Acting on asset management strtategies, you will oversee day to day property management, landlord and tenant matters, commercial leasing, and strategic property transactions spanning locations including West Midlands, London, Home Counties and the North of England. You will be responsible for landlord and tenant relationships, conducting site visits and inspections, and preparing reports and recommendations aligned with the Group's governance. Your will also have the opportunity to support development projects, disposals, and acquisitions while maintaining accurate records through the property management system. Our client is seeking a results driven professional with extensive experience in property management, property consultancy, and lettings. Attention to detail, leadership, negotiation, and financial acumen are essential, as you will coordinate the lettings team, set performance targets, and foster a high-performing, customer-focused culture. A proven track record in commercial property management, exposure to lease negotiations, and stakeholder management is highly desirable. This is a fantastic opportunity to broaden your skills base in property management into all aspects of asset management that will shape and enhance operational property while working in a collaborative and innovative environment. If you have the acquired skills detailed above and ambition to drive excellence in asset management, we want to hear from you.
Mar 08, 2025
Full time
Commercial Property Manager Multiple Sites throughout the UK Based West Midlands - Flexible Working We are seeking an experienced professional (ideally MRICS/AssocRICS) to join our client's property team, as an Commercial Property Manager to help drive the strategic direction and management of a Group's diverse property portfolio. Reporting to the Head of Asset Management, you will play a key role in delivering an excellent service across leased and managed accommodation, ensuring effective property solutions that meet the needs of tenants and stakeholders. Acting on asset management strtategies, you will oversee day to day property management, landlord and tenant matters, commercial leasing, and strategic property transactions spanning locations including West Midlands, London, Home Counties and the North of England. You will be responsible for landlord and tenant relationships, conducting site visits and inspections, and preparing reports and recommendations aligned with the Group's governance. Your will also have the opportunity to support development projects, disposals, and acquisitions while maintaining accurate records through the property management system. Our client is seeking a results driven professional with extensive experience in property management, property consultancy, and lettings. Attention to detail, leadership, negotiation, and financial acumen are essential, as you will coordinate the lettings team, set performance targets, and foster a high-performing, customer-focused culture. A proven track record in commercial property management, exposure to lease negotiations, and stakeholder management is highly desirable. This is a fantastic opportunity to broaden your skills base in property management into all aspects of asset management that will shape and enhance operational property while working in a collaborative and innovative environment. If you have the acquired skills detailed above and ambition to drive excellence in asset management, we want to hear from you.
Property Manager Salary 57'000 - 60'000 Location - Blackfriars - London My client a large conversation estate dating back to the 1500's consisting of 52 properties many of which are listed buildings is seeking an experienced Estates / Property Manager to join the estates department. The estate occupies Barrister chambers who work train and reside onsite and is home to the country's top barristers / lawyers. Areas of Responsibility 1. Landlord & Tenant Matters Lease/Tenancy Renewals : Arrange market valuations, issue legal notices, handle paperwork. Lease Format & Production : Liaise with legal advisers to ensure compliance. Termination of Tenancies : Issue statutory notices, seek advice for renewal terms. Tenant Vacating : Arrange inspections, prepare dilapidation schedules, handle re-letting. Re-lettings : Submit applications, issue tenancy documents, notify staff of changes. Rent Invoicing : Export data to Finance Dept, recover outstanding rent. Business Rates/Council Tax : Liaise with authorities, get advice on assessments. 2. Financial Matters Income Forecasting : Prepare 5-year income forecast, annual cash flow report. Utility Costs : Calculate and apportion costs for heat, water, waste disposal. Service Charges : Calculate and notify tenants of changes. Property Valuations : Obtain annual valuations, calculate rental losses. Charitable Relief : Confirm premises details for Business Rates relief. Energy Contracts : Ensure timely renewal of energy contracts. 3. Car Parking Letting Spaces : Manage annual lettings, update rules, handle enquiries, issue parking discs. 4. Maintaining Records Tenancy Records : Maintain computer and paper-based records, archive old records. 5. Committee Work Secretary Duties : Attend and prepare for committee meetings, draft minutes, act on decisions. Qualifications 1. Minimum requirement is a property based NVQ-3 or equivalent and a sound working knowledge of commercial and residential Landlord and Tenant legislation with extensive practical experience of property management. 2. Professional qualifications relevant Knowledge / Experience Comprehensive knowledge of Landlord & Act 1954 and successive legislation relating to letting of Offices and Retail property. Likewise, knowledge of all relevant Housing Acts is required in relation to the management of properties Familiarity with generating Heads of Terms for leases and managing tenant turnover Knowledge of financial management, and the ability to interpret financial reports and effectively manage the tenancies and the cashflow of the income stream. Ability to create and maintain accurate records to ensure compliance with key dates for issue of notices etc
Mar 08, 2025
Full time
Property Manager Salary 57'000 - 60'000 Location - Blackfriars - London My client a large conversation estate dating back to the 1500's consisting of 52 properties many of which are listed buildings is seeking an experienced Estates / Property Manager to join the estates department. The estate occupies Barrister chambers who work train and reside onsite and is home to the country's top barristers / lawyers. Areas of Responsibility 1. Landlord & Tenant Matters Lease/Tenancy Renewals : Arrange market valuations, issue legal notices, handle paperwork. Lease Format & Production : Liaise with legal advisers to ensure compliance. Termination of Tenancies : Issue statutory notices, seek advice for renewal terms. Tenant Vacating : Arrange inspections, prepare dilapidation schedules, handle re-letting. Re-lettings : Submit applications, issue tenancy documents, notify staff of changes. Rent Invoicing : Export data to Finance Dept, recover outstanding rent. Business Rates/Council Tax : Liaise with authorities, get advice on assessments. 2. Financial Matters Income Forecasting : Prepare 5-year income forecast, annual cash flow report. Utility Costs : Calculate and apportion costs for heat, water, waste disposal. Service Charges : Calculate and notify tenants of changes. Property Valuations : Obtain annual valuations, calculate rental losses. Charitable Relief : Confirm premises details for Business Rates relief. Energy Contracts : Ensure timely renewal of energy contracts. 3. Car Parking Letting Spaces : Manage annual lettings, update rules, handle enquiries, issue parking discs. 4. Maintaining Records Tenancy Records : Maintain computer and paper-based records, archive old records. 5. Committee Work Secretary Duties : Attend and prepare for committee meetings, draft minutes, act on decisions. Qualifications 1. Minimum requirement is a property based NVQ-3 or equivalent and a sound working knowledge of commercial and residential Landlord and Tenant legislation with extensive practical experience of property management. 2. Professional qualifications relevant Knowledge / Experience Comprehensive knowledge of Landlord & Act 1954 and successive legislation relating to letting of Offices and Retail property. Likewise, knowledge of all relevant Housing Acts is required in relation to the management of properties Familiarity with generating Heads of Terms for leases and managing tenant turnover Knowledge of financial management, and the ability to interpret financial reports and effectively manage the tenancies and the cashflow of the income stream. Ability to create and maintain accurate records to ensure compliance with key dates for issue of notices etc
Lettings Manager Bognor Our client is a leading estate agency with deep roots in the South East region, offering expert property services across buying, selling, renting, and letting. Known for their commitment to providing outstanding customer service, our client has earned a reputation for reliability, professionalism, and innovation in real estate, making them a trusted choice for homeowners, landlords, tenants, and investors alike. They are looking to add a Lettings Manager to their team in Bognor. The Package Base Salary: £28,000 - £30,000 On Target Earnings: £50,000 (uncapped potential) + £4,000 car allowance or company car Work Schedule: 5 days per week, including some Saturdays (2 on, 1 off rotation) Benefits: Choice between company car or car allowance (up to £4,000), holiday commission, 33 days paid leave (including your birthday off), pension, life insurance, phone allowance, company rewards and incentives, structured career progression, employee assistance program, and paid entry for charity events. What's in it for you? Competitive Salary with uncapped earning potential and a clear career path Car or Allowance: Choose between a company car or car allowance Generous Benefits Package: 33 days paid holiday, including an extra day for your birthday, holiday commission, private healthcare, pension, life insurance, and company rewards Supportive Work Environment: High ratings from both customers and staff (4.5/5 on Trustpilot) Continuous Development: Ongoing training and professional growth opportunities, working alongside driven colleagues Embrace Change: Be part of a forward-thinking company that listens to staff and adapts based on their feedback Community Involvement: They actively support local and national charities, raising millions and covering entry fees for employees taking part in fundraising activities. The Role Customer Experience: You'll be the first point of contact, providing expert lettings advice and ensuring the best possible service for every customer Business Management: Take charge of profitability and development in your area Team Leadership: Inspire and manage your team through morning meetings and coaching sessions Listing Properties: Help landlords list properties for the best price and with top-tier service and support Market Knowledge: Stay on top of local market trends and build a reputation as a local expert Team Collaboration: Work closely with your team to match new properties with potential tenants and implement effective strategies. The Ideal Candidate You excel at forming strong relationships with customers and converting valuations into listings You bring passion, energy, and determination to every task Self-motivated and able to thrive in a fast-paced, demanding environment You ll need to work hard to meet challenges and turn ordinary situations into extraordinary results Genuine interest in helping people, ensuring they find their ideal home Strong work ethic, honesty, and respect are at the core of their values, and you'll embody these with energy and positivity. Requirements: A full driving license is essential. This is a fantastic opportunity for someone who thrives in a dynamic, people-focused environment and wants to make a real impact on both their career and the community! Diamond Search Recruitment are acting as a recruitment agency for this vacancy.
Mar 07, 2025
Full time
Lettings Manager Bognor Our client is a leading estate agency with deep roots in the South East region, offering expert property services across buying, selling, renting, and letting. Known for their commitment to providing outstanding customer service, our client has earned a reputation for reliability, professionalism, and innovation in real estate, making them a trusted choice for homeowners, landlords, tenants, and investors alike. They are looking to add a Lettings Manager to their team in Bognor. The Package Base Salary: £28,000 - £30,000 On Target Earnings: £50,000 (uncapped potential) + £4,000 car allowance or company car Work Schedule: 5 days per week, including some Saturdays (2 on, 1 off rotation) Benefits: Choice between company car or car allowance (up to £4,000), holiday commission, 33 days paid leave (including your birthday off), pension, life insurance, phone allowance, company rewards and incentives, structured career progression, employee assistance program, and paid entry for charity events. What's in it for you? Competitive Salary with uncapped earning potential and a clear career path Car or Allowance: Choose between a company car or car allowance Generous Benefits Package: 33 days paid holiday, including an extra day for your birthday, holiday commission, private healthcare, pension, life insurance, and company rewards Supportive Work Environment: High ratings from both customers and staff (4.5/5 on Trustpilot) Continuous Development: Ongoing training and professional growth opportunities, working alongside driven colleagues Embrace Change: Be part of a forward-thinking company that listens to staff and adapts based on their feedback Community Involvement: They actively support local and national charities, raising millions and covering entry fees for employees taking part in fundraising activities. The Role Customer Experience: You'll be the first point of contact, providing expert lettings advice and ensuring the best possible service for every customer Business Management: Take charge of profitability and development in your area Team Leadership: Inspire and manage your team through morning meetings and coaching sessions Listing Properties: Help landlords list properties for the best price and with top-tier service and support Market Knowledge: Stay on top of local market trends and build a reputation as a local expert Team Collaboration: Work closely with your team to match new properties with potential tenants and implement effective strategies. The Ideal Candidate You excel at forming strong relationships with customers and converting valuations into listings You bring passion, energy, and determination to every task Self-motivated and able to thrive in a fast-paced, demanding environment You ll need to work hard to meet challenges and turn ordinary situations into extraordinary results Genuine interest in helping people, ensuring they find their ideal home Strong work ethic, honesty, and respect are at the core of their values, and you'll embody these with energy and positivity. Requirements: A full driving license is essential. This is a fantastic opportunity for someone who thrives in a dynamic, people-focused environment and wants to make a real impact on both their career and the community! Diamond Search Recruitment are acting as a recruitment agency for this vacancy.
Customer Success Account Manager Home Made Our Customer Success team is at the heart of our business supporting the end-to-end process from the point of offer agreed through to day-to-day property management. This role will be supporting both the tenancy operations and property management teams, working closely with them on key areas from right to rent reviews, contract drafting, reference approvals, through to maintenance set-ups and deposit management. This is a great role for someone who is detail-oriented, good with task and time management and works well in a cross-functional team. Location: Southwark, London (office-based role - 1 day WFH post probation) Salary: £28K-£30K (depending on experience) Working Day and Time: 9am-6pm Monday-Friday and every other Saturday (1/2 day) - with a 1/2 day back in lieu Start Date: Please note that all hiring is currently for start dates in 2025 Working with us: Home Made is the fastest-growing lettings prop-tech company that is changing the way we rent for good! By utilising our unique tech and high-performance team, we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good! To explore more about what we do, click here . Role and Opportunities: As a Customer Success Account Manager , you'll play a key role in ensuring smooth transitions for landlords and tenants. Your responsibilities include: Overseeing key processes from the initial receipt of a payment of intent to the successful tenant move-in. Championing a customer-first approach by conducting introductory calls, daily check-ins, and prioritising tenant needs to achieve move-in milestones. Ensuring compliance with relevant legislation and maintaining up-to-date knowledge of policy changes, including but not limited to Tenancy Agreements, HMO regulations, Gas & Electrical Safety Standards, Landlord and Tenant Law, and Fire Safety Regulations. Collaborating closely with the sales team to efficiently transition deals into tenancies, particularly resolving challenges that may arise. Coordinating and managing third-party tenancy services. Overseeing logistics such as pre-tenancy maintenance arrangements. Monitoring deposit registration processes to ensure regulatory compliance. Contributing to departmental growth through ad-hoc projects aimed at improving efficiency and enhancing the customer journey. About You: Excellent Communication Skills: Whether it's written or verbal, you know how to deliver information clearly, diplomatically, and professionally. Project Management: You are experienced in organising tasks, setting priorities, and ensuring projects are completed efficiently and on time. Administration: You excel at streamlining processes, maintaining organisation, and handling administrative tasks with precision. Customer Service Excellence: You provide exceptional support, building strong relationships and delivering a positive customer experience. Detail-Oriented Problem Solver: You have exceptional attention to detail and are always thinking two steps ahead. Home Made Benefits: Annual Leave: 24 days leave + your birthday off! Modern, state-of-the-art offices Employee Perks: discounts for stores, cinema etc. Yearly Half Day Charity Day Office Social Events (Summer and Winter Parties) Culture Club: ad hoc events for notable dates (St. Patrick's Day, Diwali, Movember), Mental Health Champions, CSR opportunities On-site Gym access, showers (towels & shower gel), and indoor bike storage Weekly Friday 5pm Happy Hour in the office Opportunities to upskill in your career through our Learning and Development Programme We are an equal opportunity employer Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at .
Feb 20, 2025
Full time
Customer Success Account Manager Home Made Our Customer Success team is at the heart of our business supporting the end-to-end process from the point of offer agreed through to day-to-day property management. This role will be supporting both the tenancy operations and property management teams, working closely with them on key areas from right to rent reviews, contract drafting, reference approvals, through to maintenance set-ups and deposit management. This is a great role for someone who is detail-oriented, good with task and time management and works well in a cross-functional team. Location: Southwark, London (office-based role - 1 day WFH post probation) Salary: £28K-£30K (depending on experience) Working Day and Time: 9am-6pm Monday-Friday and every other Saturday (1/2 day) - with a 1/2 day back in lieu Start Date: Please note that all hiring is currently for start dates in 2025 Working with us: Home Made is the fastest-growing lettings prop-tech company that is changing the way we rent for good! By utilising our unique tech and high-performance team, we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good! To explore more about what we do, click here . Role and Opportunities: As a Customer Success Account Manager , you'll play a key role in ensuring smooth transitions for landlords and tenants. Your responsibilities include: Overseeing key processes from the initial receipt of a payment of intent to the successful tenant move-in. Championing a customer-first approach by conducting introductory calls, daily check-ins, and prioritising tenant needs to achieve move-in milestones. Ensuring compliance with relevant legislation and maintaining up-to-date knowledge of policy changes, including but not limited to Tenancy Agreements, HMO regulations, Gas & Electrical Safety Standards, Landlord and Tenant Law, and Fire Safety Regulations. Collaborating closely with the sales team to efficiently transition deals into tenancies, particularly resolving challenges that may arise. Coordinating and managing third-party tenancy services. Overseeing logistics such as pre-tenancy maintenance arrangements. Monitoring deposit registration processes to ensure regulatory compliance. Contributing to departmental growth through ad-hoc projects aimed at improving efficiency and enhancing the customer journey. About You: Excellent Communication Skills: Whether it's written or verbal, you know how to deliver information clearly, diplomatically, and professionally. Project Management: You are experienced in organising tasks, setting priorities, and ensuring projects are completed efficiently and on time. Administration: You excel at streamlining processes, maintaining organisation, and handling administrative tasks with precision. Customer Service Excellence: You provide exceptional support, building strong relationships and delivering a positive customer experience. Detail-Oriented Problem Solver: You have exceptional attention to detail and are always thinking two steps ahead. Home Made Benefits: Annual Leave: 24 days leave + your birthday off! Modern, state-of-the-art offices Employee Perks: discounts for stores, cinema etc. Yearly Half Day Charity Day Office Social Events (Summer and Winter Parties) Culture Club: ad hoc events for notable dates (St. Patrick's Day, Diwali, Movember), Mental Health Champions, CSR opportunities On-site Gym access, showers (towels & shower gel), and indoor bike storage Weekly Friday 5pm Happy Hour in the office Opportunities to upskill in your career through our Learning and Development Programme We are an equal opportunity employer Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at .
New Business Development Manager within the unique sector of the Travel & Tourism industry of Holiday Lettings to cover South West Wales areas such as Tenby, Milford Haven, Pembroke, Pembrokeshire, St Davids, Fishguard, Newport and up to Cardigan - Based from your home office in the area you will be responsible for developing and winning new business across the area, working Monday - Friday, basic salary with uncapped OTE on average earning circa £45k - £50k, fully expensed company car, 25 days holiday plus all Bank Holidays with additional ad hock sales incentives through the months and quarters too! The role of New Business Development Manager - Holiday lettings in brief:- - You'll be based from home selling and communicating with prospective new property owners out and about in your area developing relationships with new clients whom are property owners to promote and sell the travel companies excellent branding to promote their property as a holiday let. - You'll be working for the UK's longest established and most successful travel brand for the UK's leading holiday cottage company. - You'll be responsible for self-generating your own leads as well as converting warm leads and effectively managing your sales pipeline to deliver results and sales targets. - You'll be identifying and sourcing new clients through local networking and developing relationships with estate agents and other key suppliers such as cleaning companies, accountants, maintenance contractors etc; in the area to generate referrals too. - You'll be negotiating with new and existing suppliers. - You will be offering advice to new property owners and support on how to best feature and sell their property as a holiday let. - You will be responsible for taking professional photographs of the properties and assisting in writing strong creative marketing literature - training and a professional camera is provided. Successful candidates for this Business Development Manager role in the past have backgrounds in:- - The travel industry having worked in a similar role securing and developing new business sales within the UK based Tourism & Travel industry OR holiday lettings. OR - Other travel industry sectors within sales, business development or account management or as retail travel branch managers. OR - Estate agency sales, especially within residential lets / lettings having held roles such as Lettings Manager, Lettings Negotiator or Estate Agency Branch Manager. OR - Have been an area sales manager / field sales / regional sales manager / business development manager from within other sectors What's in it for me? - You will use your home office as a base and live in the area of South West Wales areas such as Tenby, Milford Haven, Pembroke, Pembrokeshire, St Davids, Fishguard, Newport and up to Cardigan. - Basic salary plus monthly sales commission with realistic Annual On Target Earnings of £45k - £50k per annum however it is uncapped, so you can earn more if you're an excellent sales professional other Business Development Managers are! - Additional ad hock sales incentives through the months and quarters too! - You'll also be provided with a Fully Expensed Company Car, laptop and phone, plus discounts on some of their travel brands too. - Working Monday to Friday with flexible hours where you can adjust your hours dependant on clients and your areas business needs in order to meet sales targets. - 25 days holiday plus all Bank Holidays, Circa 33 days holiday in total. JBRP1_UKTJ
Feb 19, 2025
Full time
New Business Development Manager within the unique sector of the Travel & Tourism industry of Holiday Lettings to cover South West Wales areas such as Tenby, Milford Haven, Pembroke, Pembrokeshire, St Davids, Fishguard, Newport and up to Cardigan - Based from your home office in the area you will be responsible for developing and winning new business across the area, working Monday - Friday, basic salary with uncapped OTE on average earning circa £45k - £50k, fully expensed company car, 25 days holiday plus all Bank Holidays with additional ad hock sales incentives through the months and quarters too! The role of New Business Development Manager - Holiday lettings in brief:- - You'll be based from home selling and communicating with prospective new property owners out and about in your area developing relationships with new clients whom are property owners to promote and sell the travel companies excellent branding to promote their property as a holiday let. - You'll be working for the UK's longest established and most successful travel brand for the UK's leading holiday cottage company. - You'll be responsible for self-generating your own leads as well as converting warm leads and effectively managing your sales pipeline to deliver results and sales targets. - You'll be identifying and sourcing new clients through local networking and developing relationships with estate agents and other key suppliers such as cleaning companies, accountants, maintenance contractors etc; in the area to generate referrals too. - You'll be negotiating with new and existing suppliers. - You will be offering advice to new property owners and support on how to best feature and sell their property as a holiday let. - You will be responsible for taking professional photographs of the properties and assisting in writing strong creative marketing literature - training and a professional camera is provided. Successful candidates for this Business Development Manager role in the past have backgrounds in:- - The travel industry having worked in a similar role securing and developing new business sales within the UK based Tourism & Travel industry OR holiday lettings. OR - Other travel industry sectors within sales, business development or account management or as retail travel branch managers. OR - Estate agency sales, especially within residential lets / lettings having held roles such as Lettings Manager, Lettings Negotiator or Estate Agency Branch Manager. OR - Have been an area sales manager / field sales / regional sales manager / business development manager from within other sectors What's in it for me? - You will use your home office as a base and live in the area of South West Wales areas such as Tenby, Milford Haven, Pembroke, Pembrokeshire, St Davids, Fishguard, Newport and up to Cardigan. - Basic salary plus monthly sales commission with realistic Annual On Target Earnings of £45k - £50k per annum however it is uncapped, so you can earn more if you're an excellent sales professional other Business Development Managers are! - Additional ad hock sales incentives through the months and quarters too! - You'll also be provided with a Fully Expensed Company Car, laptop and phone, plus discounts on some of their travel brands too. - Working Monday to Friday with flexible hours where you can adjust your hours dependant on clients and your areas business needs in order to meet sales targets. - 25 days holiday plus all Bank Holidays, Circa 33 days holiday in total. JBRP1_UKTJ
Who We Are Neptune Operations Limited, a subsidiary owned by Galliard Homes and managed by Sable Capital, are mobilising the Neptune Wharf Build-to-Rent team, responsible for 139 high specification furnished apartments, as well as a variety of carefully curated amenity spaces for residents to use. The Neptune Wharf development, based in Deptford, offers a total of 199 residential units split across Build-to-Rent, Open Market Sales, and affordable accommodation. There is a further 19,000 square feet of commercial space across multiple units that will help activate the streetscape, as well as direct frontage onto 17 acres of beautiful tree-lined park. The Position We are looking for an experienced, enthusiastic Lettings Manager to deliver the overall Build-to-Rent lettings strategy at Neptune Wharf, with the goal of maximising revenue through optimising occupancy and rental rates. The remit will cover leasing to new residents, undertaking lease renewals and playing an important role in the development of the Build-To-Rent community. The Lettings Manager will be responsible for, but not limited to, the following duties: Manage the entire leasing cycle, including marketing, viewings, and onboarding, as well as proactively seeking lease renewals and negotiating terms. Qualify prospective residents and complete all leasing documents in compliance with policies and legislation. Maintain knowledge of lease terms and policies to address queries and resolve resident issues, reporting to the Building Manager when necessary. Deliver leasing strategy and performance by analysing and improving promotional, advertising, and pricing activities while understanding local market dynamics and competition. Identify and recommend improvements to enhance efficiency and productivity across all operations. Support the Building Manager in the delivery of resident events and engage actively with residents throughout their time at Neptune Wharf. Update the apartment deal tracker and property management system daily, ensuring resident files are complete and compliant with legislation. Prepare accounting, financial, and administrative reports for the Building Manager and external stakeholders. Follow health & safety guidelines and procedures in accordance with company policy and report any incidents to the Building Manager. The Person The Lettings Manager will be able to meet the following criteria: Essential: Previous experience in a similar role, with a minimum of two years working as a Lettings Manager or equivalent, preferably gained within a Build-To-Rent environment or similar. Demonstrable ability to generate, qualify, process, and close lettings compliantly and efficiently. Excellent understanding of the leasing process, including documentation used and legislative requirements. Passion for customer service and ensuring excellence. Proficient in using Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams. Excellent written and verbal communication skills coupled with strong interpersonal skills. Confident, proactive, and highly organised with excellent attention to detail and accuracy. Resilient and proven ability to work under pressure and meet tight deadlines. Desirable: Previous experience using leasing cycle software programs and systems including property management, appointment management, document signature, referencing and deposit management. The Employment Details Basic salary of 45k - 50k. 20 days annual leave plus bank holidays. Discretionary annual performance related bonus. 40 hours per week, to include early evening and some weekend working. Your full application and any accompanying documentation to support your application will be shared with and stored by Galliard Homes Ltd, and its subsidiary Neptune Operations Ltd upon application. Sable Operations Ltd, a third-party entity, will be given access to your application and any accompanying documentation to review for suitability and may contact you regarding your application.
Feb 17, 2025
Full time
Who We Are Neptune Operations Limited, a subsidiary owned by Galliard Homes and managed by Sable Capital, are mobilising the Neptune Wharf Build-to-Rent team, responsible for 139 high specification furnished apartments, as well as a variety of carefully curated amenity spaces for residents to use. The Neptune Wharf development, based in Deptford, offers a total of 199 residential units split across Build-to-Rent, Open Market Sales, and affordable accommodation. There is a further 19,000 square feet of commercial space across multiple units that will help activate the streetscape, as well as direct frontage onto 17 acres of beautiful tree-lined park. The Position We are looking for an experienced, enthusiastic Lettings Manager to deliver the overall Build-to-Rent lettings strategy at Neptune Wharf, with the goal of maximising revenue through optimising occupancy and rental rates. The remit will cover leasing to new residents, undertaking lease renewals and playing an important role in the development of the Build-To-Rent community. The Lettings Manager will be responsible for, but not limited to, the following duties: Manage the entire leasing cycle, including marketing, viewings, and onboarding, as well as proactively seeking lease renewals and negotiating terms. Qualify prospective residents and complete all leasing documents in compliance with policies and legislation. Maintain knowledge of lease terms and policies to address queries and resolve resident issues, reporting to the Building Manager when necessary. Deliver leasing strategy and performance by analysing and improving promotional, advertising, and pricing activities while understanding local market dynamics and competition. Identify and recommend improvements to enhance efficiency and productivity across all operations. Support the Building Manager in the delivery of resident events and engage actively with residents throughout their time at Neptune Wharf. Update the apartment deal tracker and property management system daily, ensuring resident files are complete and compliant with legislation. Prepare accounting, financial, and administrative reports for the Building Manager and external stakeholders. Follow health & safety guidelines and procedures in accordance with company policy and report any incidents to the Building Manager. The Person The Lettings Manager will be able to meet the following criteria: Essential: Previous experience in a similar role, with a minimum of two years working as a Lettings Manager or equivalent, preferably gained within a Build-To-Rent environment or similar. Demonstrable ability to generate, qualify, process, and close lettings compliantly and efficiently. Excellent understanding of the leasing process, including documentation used and legislative requirements. Passion for customer service and ensuring excellence. Proficient in using Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams. Excellent written and verbal communication skills coupled with strong interpersonal skills. Confident, proactive, and highly organised with excellent attention to detail and accuracy. Resilient and proven ability to work under pressure and meet tight deadlines. Desirable: Previous experience using leasing cycle software programs and systems including property management, appointment management, document signature, referencing and deposit management. The Employment Details Basic salary of 45k - 50k. 20 days annual leave plus bank holidays. Discretionary annual performance related bonus. 40 hours per week, to include early evening and some weekend working. Your full application and any accompanying documentation to support your application will be shared with and stored by Galliard Homes Ltd, and its subsidiary Neptune Operations Ltd upon application. Sable Operations Ltd, a third-party entity, will be given access to your application and any accompanying documentation to review for suitability and may contact you regarding your application.
New Business Development Manager within the unique sector of the Travel & Tourism industry of Holiday Lettings to cover South West Wales areas such as Tenby, Milford Haven, Pembroke, Pembrokeshire, St Davids, Fishguard, Newport and up to Cardigan - Based from your home office in the area you will be responsible for developing and winning new business across the area, working Monday - Friday, basic salary with uncapped OTE on average earning circa 45k - 50k, fully expensed company car, 25 days holiday plus all Bank Holidays with additional ad hock sales incentives through the months and quarters too! The role of New Business Development Manager - Holiday lettings in brief:- - You'll be based from home selling and communicating with prospective new property owners out and about in your area developing relationships with new clients whom are property owners to promote and sell the travel companies excellent branding to promote their property as a holiday let. - You'll be working for the UK's longest established and most successful travel brand for the UK's leading holiday cottage company. - You'll be responsible for self-generating your own leads as well as converting warm leads and effectively managing your sales pipeline to deliver results and sales targets. - You'll be identifying and sourcing new clients through local networking and developing relationships with estate agents and other key suppliers such as cleaning companies, accountants, maintenance contractors etc; in the area to generate referrals too. - You'll be negotiating with new and existing suppliers. - You will be offering advice to new property owners and support on how to best feature and sell their property as a holiday let. - You will be responsible for taking professional photographs of the properties and assisting in writing strong creative marketing literature - training and a professional camera is provided. Successful candidates for this Business Development Manager role in the past have backgrounds in:- - The travel industry having worked in a similar role securing and developing new business sales within the UK based Tourism & Travel industry OR holiday lettings. OR - Other travel industry sectors within sales, business development or account management or as retail travel branch managers. OR - Estate agency sales, especially within residential lets / lettings having held roles such as Lettings Manager, Lettings Negotiator or Estate Agency Branch Manager. OR - Have been an area sales manager / field sales / regional sales manager / business development manager from within other sectors What's in it for me? - You will use your home office as a base and live in the area of South West Wales areas such as Tenby, Milford Haven, Pembroke, Pembrokeshire, St Davids, Fishguard, Newport and up to Cardigan. - Basic salary plus monthly sales commission with realistic Annual On Target Earnings of 45k - 50k per annum however it is uncapped, so you can earn more if you're an excellent sales professional other Business Development Managers are! - Additional ad hock sales incentives through the months and quarters too! - You'll also be provided with a Fully Expensed Company Car, laptop and phone, plus discounts on some of their travel brands too. - Working Monday to Friday with flexible hours where you can adjust your hours dependant on clients and your areas business needs in order to meet sales targets. - 25 days holiday plus all Bank Holidays, Circa 33 days holiday in total.
Feb 12, 2025
Full time
New Business Development Manager within the unique sector of the Travel & Tourism industry of Holiday Lettings to cover South West Wales areas such as Tenby, Milford Haven, Pembroke, Pembrokeshire, St Davids, Fishguard, Newport and up to Cardigan - Based from your home office in the area you will be responsible for developing and winning new business across the area, working Monday - Friday, basic salary with uncapped OTE on average earning circa 45k - 50k, fully expensed company car, 25 days holiday plus all Bank Holidays with additional ad hock sales incentives through the months and quarters too! The role of New Business Development Manager - Holiday lettings in brief:- - You'll be based from home selling and communicating with prospective new property owners out and about in your area developing relationships with new clients whom are property owners to promote and sell the travel companies excellent branding to promote their property as a holiday let. - You'll be working for the UK's longest established and most successful travel brand for the UK's leading holiday cottage company. - You'll be responsible for self-generating your own leads as well as converting warm leads and effectively managing your sales pipeline to deliver results and sales targets. - You'll be identifying and sourcing new clients through local networking and developing relationships with estate agents and other key suppliers such as cleaning companies, accountants, maintenance contractors etc; in the area to generate referrals too. - You'll be negotiating with new and existing suppliers. - You will be offering advice to new property owners and support on how to best feature and sell their property as a holiday let. - You will be responsible for taking professional photographs of the properties and assisting in writing strong creative marketing literature - training and a professional camera is provided. Successful candidates for this Business Development Manager role in the past have backgrounds in:- - The travel industry having worked in a similar role securing and developing new business sales within the UK based Tourism & Travel industry OR holiday lettings. OR - Other travel industry sectors within sales, business development or account management or as retail travel branch managers. OR - Estate agency sales, especially within residential lets / lettings having held roles such as Lettings Manager, Lettings Negotiator or Estate Agency Branch Manager. OR - Have been an area sales manager / field sales / regional sales manager / business development manager from within other sectors What's in it for me? - You will use your home office as a base and live in the area of South West Wales areas such as Tenby, Milford Haven, Pembroke, Pembrokeshire, St Davids, Fishguard, Newport and up to Cardigan. - Basic salary plus monthly sales commission with realistic Annual On Target Earnings of 45k - 50k per annum however it is uncapped, so you can earn more if you're an excellent sales professional other Business Development Managers are! - Additional ad hock sales incentives through the months and quarters too! - You'll also be provided with a Fully Expensed Company Car, laptop and phone, plus discounts on some of their travel brands too. - Working Monday to Friday with flexible hours where you can adjust your hours dependant on clients and your areas business needs in order to meet sales targets. - 25 days holiday plus all Bank Holidays, Circa 33 days holiday in total.
