3rd Line Messaging Applications Engineer

Due to the nature of our support requirements this is an office-based role.

Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Messaging Applications Engineer, you will join a collaborative, multi-skilled team working across various services within a shared environment.

Your role will involve:

• Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep theincident record updated in accordance with agreed WI. Escalate where necessary.
• Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis.
• Monitor, investigate and fix any problems with the Nexor X500 DSA.
• Monitor, investigate and fix any problems with the Exchange 2003 Messaging system.
• Communicate and collaborate with the customer who is an intermediary to the end user

Your transferable skills and experience:

• Knowledge of Simple Mail Transfer Protocol (SMTP)
• Knowledge of X400 messaging
• Knowledge of Nexor DSA
• Knowledge of X500 addressing and address book replication
• Knowledge and Experience of UNIX scripting
• Experience of Interoperable C4I Services (ICS)
• Experience of Oracle 8-10g
• Experience of Solaris 10
• Experience of UNIX / HP-UX
• Desirable -or willing to learn - Microsoft Exchange 2003
• Desirable - or willing to learn - Microsoft Server 2003
• Desirable - or willing to learn - Active Directory
• Desirable - or willing to learn - VMWare V5 / V5.5
• Desirable - or willing to learn - ITIL

Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Messaging Support this could be the next opportunity for you.

Expected working

Our hours of support are Monday to Friday 08:00 - 18:00 per week to cover 37 hours. This could be on an early or late start, rotated as directed by line manager.

Your benefits:

26 Days annual leave plus public holidays (3 flexible)

Pension - Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)

Perks at work - employee discounts

Employee assistance programme / virtual GP

Work Your Way is our approach to flexible working - this is available from day 1 of joining

Recruitment process

The recruitment process consists of a one stage interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric:Our hybrid work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion