Advice and Information Team Leader

Are you passionate about tackling financial hardship and improving lives through high-quality advice services? Do you have the leadership experience to manage a dedicated team and shape a person-centred, culturally specific support offer?
If so, we'd love to hear from you.

About Us

Irish Community Care Manchester (ICCM) has been supporting Irish and Irish Traveller communities across Greater Manchester for over 35 years. Our Advice and Information Service is at the heart of our work - helping people navigate welfare benefits, housing, homelessness, and other vital services to improve quality of life, health, and wellbeing.

We use a person-centred, asset-based approach and have strong local partnerships, including our well-established Older People's Lunch Clubs that reach over 250 people each week.

About the Role

This is a newly created Team Leader role, funded for 3 years, focused on expanding and improving our support for people aged 65+ experiencing financial hardship.

You will:

• Provide day-to-day supervision, support, and development of a skilled team of part-time advice workers
• Lead the development of new outreach services, drop-ins, and financial wellbeing workshops
• Take the lead in securing the Advice Quality Standard (AQS)
• Work collaboratively across Greater Manchester with key partners and networks
• Deliver high-quality one-to-one advice as part of a manageable caseload (approx. 2 days per week of direct delivery once established)

What We're Looking For

We're looking for someone who has:

• Experience managing or leading staff in a frontline support setting
• A strong understanding of the welfare benefits system, housing rights, and adult social care
• A commitment to cultural sensitivity and working with marginalised communities, especially older people
• Experience working with or understanding of Irish and Irish Traveller communities (desirable)
• Excellent organisational, interpersonal, and IT skills
• Passion for quality, inclusion, and making a real difference

We actively welcome applications from people from all backgrounds. ICCM is committed to equality, diversity and inclusion and particularly encourages applications from individuals of Irish heritage, Irish Traveller backgrounds, and other underrepresented communities.

• Employer: Irish Community Care Manchester

Please note: CVs will not be accepted. You must use the supplied application form.

If you would like to have an informal chat about the role before applying, please contact Patrick Morrison on or

• Closing Date: Wednesday 6th August 2025 at 12:00pm
• Closing Time: 5pm
• Anticipated Interview Date: Monday, August 11, 2025 - 13:00
• Contact Name: Patrick
• Employee Benefits: 26 days annual leave + bank holidays + additional Christmas leaveEnhanced sick leaveContributory pension schemeCycle to work schemeFlexible working and home working daysPaid volunteer daysA supportive, values-driven team environmentWe are a Living Wage accredited employer
• Would You Consider A Job Share For The Role?: Yes