Customer Success Manager - UK Based Customer Success UK

About Ubeya

Ubeya is a leading SaaS B2B platform in the temporary work sector, making large operations easy to manage. You can find Ubeya in top stadiums in the UK and Europe, like Wembley, Emirates, Johan Cruyff Arena, and Wimbledon Championship.
Our workforce management platform helps hundreds of businesses and staffing agencies worldwide become more resilient and adaptive to change, resulting in growth, operational excellence, and happy workforces.

The Role
We're looking for an experiencedCustomer Success Managerto support and grow our top-tier clients. This is a high-impact, client-facing role for someone with deep expertise in staffing or hospitality, a strong technical mindset, and hands-on experience in HR tech. You'll act as a strategic partner, helping clients maximize value, streamline operations, and drive growth - while collaborating closely with internal teams.

What You'll Do

• Own relationships with enterprise clients, becoming their go-to partner.
• Drive adoption, retention, and upsells across accounts.
• Lead Executive Business Reviews and strategic planning sessions.
• Train and onboard clients on new features and best practices.
• Work cross-functionally to solve problems and align on goals.

We're looking for

• Vast knowledge of the staffing orhospitalityindustries.
• 3+ years experience in Customer Success or Account Management in a Saas, HR tech orlarge events industry.
• A proven track record of growing and retaining enterprise accounts.
• Technically savvy with the ability to understand product functionality and client workflows.
• Excellent communication, relationship-building, and problem-solving skills.

Why Ubeya?
Join a fast-growing team shaping the future of flexible work. We move fast, think big, and value people who take ownership and drive results.