Hours 37.5 Hours, working 5 days per week 9.15am to 5.45pm Monday-Friday. twentytwentyone has been established for over 25 years as one of London's foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world-leading designers and manufacturers. We welcome applicants to join our growing and friendly team, where we are recognised for our uniqueness and our diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work. What you'll need to have You will have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design and the creative industries to exceed our customer's expectations. As a key part of the ecommerce team, you will be able to see the positive impact your contributions make to twentytwentyone's continued success. You will have a high level of administrative and organisational skills and a rigorous attention to detail. 37.5 Hours, working 5 days per week 9.15am to 5.45pm Monday-Friday. On site role based at our showroom on River Street EC1R. Skills and Experience Required Key responsibilities: Sales and customer service Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries in a timely and well-informed manner. Ensure all web orders are processed accurately and efficiently, keeping the customers informed at every stage. Manage and resolve any customer complaints in a calm and professional manner. Proactively liaising with colleagues, external suppliers, and delivery partners to resolve delivery, tracking and return queries. Providing a high level of communication with the customer. Problem-solving and collaboration with the team to resolve customer issues or complaints, and improving processes as a result. Manage click-and-collect orders, ensuring stock is available at the correct location promptly. Follow up on items that have/have not been collected and liaise with customers when required. Organise deliveries and installations, providing elevated customer service and follow-up. Ensure correct claims procedures are followed. Support with the returns process, monitoring customer returns and working on procedures to reduce refunds. Build rapport with customers to encourage repeat custom, working with the Customer Service Manager to develop a customer retention strategy. Log and evaluate any customer feedback and implement recommendations for continuous improvement. Support with the management of online wedding registry and gift lists, from selection through to delivery. Positively represent twentytwentyone in all instances. Provide showroom reception support and lunch/holiday cover where required. Maintain and monitor stock levels for web products, working closely with retail and warehouse teams to ensure stock for web orders is reserved and delivered as efficiently as possible, while monitoring new stock deliveries and out-of-stock items. Help improve communication of in-stock, quick-ship and made-to-order goods. Website content accuracy - support E-commerce Team to update price lists, price changes, SKUs, lead times, product page descriptions and specifications when necessary. Assist with stock-taking activities as required. The ideal candidate will have: An enthusiasm for twentytwentyone, design and our products. An intrinsic understanding of good customer service. Strong organisational and administrative skills, with attention to detail and accuracy. Strong initiative and problem-solving skills. Flexibility and keenness to carry out all aspects of the role. Familiar with Shopify or similar CMS is desirable. Experience of selling high-end, made-to-order furniture/lighting would be an advantage. We offer: Birthday day off Company annual bonus scheme Season travel ticket/Cycle Loan Training and opportunities for development
Jul 28, 2025
Full time
Hours 37.5 Hours, working 5 days per week 9.15am to 5.45pm Monday-Friday. twentytwentyone has been established for over 25 years as one of London's foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world-leading designers and manufacturers. We welcome applicants to join our growing and friendly team, where we are recognised for our uniqueness and our diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work. What you'll need to have You will have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design and the creative industries to exceed our customer's expectations. As a key part of the ecommerce team, you will be able to see the positive impact your contributions make to twentytwentyone's continued success. You will have a high level of administrative and organisational skills and a rigorous attention to detail. 37.5 Hours, working 5 days per week 9.15am to 5.45pm Monday-Friday. On site role based at our showroom on River Street EC1R. Skills and Experience Required Key responsibilities: Sales and customer service Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries in a timely and well-informed manner. Ensure all web orders are processed accurately and efficiently, keeping the customers informed at every stage. Manage and resolve any customer complaints in a calm and professional manner. Proactively liaising with colleagues, external suppliers, and delivery partners to resolve delivery, tracking and return queries. Providing a high level of communication with the customer. Problem-solving and collaboration with the team to resolve customer issues or complaints, and improving processes as a result. Manage click-and-collect orders, ensuring stock is available at the correct location promptly. Follow up on items that have/have not been collected and liaise with customers when required. Organise deliveries and installations, providing elevated customer service and follow-up. Ensure correct claims procedures are followed. Support with the returns process, monitoring customer returns and working on procedures to reduce refunds. Build rapport with customers to encourage repeat custom, working with the Customer Service Manager to develop a customer retention strategy. Log and evaluate any customer feedback and implement recommendations for continuous improvement. Support with the management of online wedding registry and gift lists, from selection through to delivery. Positively represent twentytwentyone in all instances. Provide showroom reception support and lunch/holiday cover where required. Maintain and monitor stock levels for web products, working closely with retail and warehouse teams to ensure stock for web orders is reserved and delivered as efficiently as possible, while monitoring new stock deliveries and out-of-stock items. Help improve communication of in-stock, quick-ship and made-to-order goods. Website content accuracy - support E-commerce Team to update price lists, price changes, SKUs, lead times, product page descriptions and specifications when necessary. Assist with stock-taking activities as required. The ideal candidate will have: An enthusiasm for twentytwentyone, design and our products. An intrinsic understanding of good customer service. Strong organisational and administrative skills, with attention to detail and accuracy. Strong initiative and problem-solving skills. Flexibility and keenness to carry out all aspects of the role. Familiar with Shopify or similar CMS is desirable. Experience of selling high-end, made-to-order furniture/lighting would be an advantage. We offer: Birthday day off Company annual bonus scheme Season travel ticket/Cycle Loan Training and opportunities for development
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources andsupport from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Yearly Salary ranging from £33,000 to £34,000 Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas What will I be doing? Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Reception team Act in accordance with policies and procedures when working with front of house equipment and property management systems What are we looking for? Previous supervisory experience in Front Office within the hotel/leisure/retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company Job: Guest Services, Operations, and Front Office Title: Reception Manager Location: null Requisition ID: HOT0BQPD EOE/AA/Disabled/Veterans
Jul 28, 2025
Full time
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources andsupport from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Yearly Salary ranging from £33,000 to £34,000 Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas What will I be doing? Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Reception team Act in accordance with policies and procedures when working with front of house equipment and property management systems What are we looking for? Previous supervisory experience in Front Office within the hotel/leisure/retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company Job: Guest Services, Operations, and Front Office Title: Reception Manager Location: null Requisition ID: HOT0BQPD EOE/AA/Disabled/Veterans
Main Purpose of Job To drive income and admissions growth at Aberdeen Science Centre by delivering an exceptional visitor experience and maximising opportunities for ticket sales, events birthday parties and retail. This role is central to achieving the centre's commercial and engagement objectives. The post holder will ensure all operational, customer service, staffing and programming elements work together to attract, retain and delight visitors. With responsibility for key team members and front-facing functions, the Visitor Experience Manager ensures high standards, consistent delivery, and alignment with strategic goals, including the achievement of 5-star Quality Assurance status from ASVA. Main Duties and Responsibilities Visitor Experience • Lead on achieving annual income and admission targets through effective visitor journey management, customer service excellence and programming. • Oversee the delivery of a seamless and welcoming visitor experience to maximise ticket sales, repeat visits and customer satisfaction. • Ensure that the visitor experience consistently aligns with the standards required to secure and retain the 5-star Quality Assurance award from ASVA. • Lead on rota planning to ensure adequate staff coverage and efficiency especially during peak times and events. • Develop and implement training programmes for front-facing staff to deliver high-quality, informed and friendly service. • Work closely with the marketing team to align campaigns with visitor experience and admissions goals, ensuring accurate, engaging communication that supports successful income generation. • Monitor and respond to visitor feedback and data to improve experience, optimise conversion rates and increase dwell time and spend. Events • Manage and grow ASC's ticketed events income • Plan, support and coordinate both internal and external ticketed events to maximise impact, profile and profitability. • Work in partnership with the marketing team to promote events, supporting the development of campaigns and responding to enquiries to secure bookings. • Liaise effectively with all suppliers, guest speakers and contractors. Line Management • Provide effective leadership and direct line management for the Public Engagement Coordinator, Public & Digital Engagement Coordinator and Receptionist • Conduct regular supervision, appraisals, and performance reviews; lead staff development and succession planning. • Coordinate staff rotas, monitor attendance and performance and manage leave requests to ensure operational continuity. • Foster a positive, collaborative, and high-performing team culture focused on audience engagement and commercial success. Miscellaneous • Act as Duty Manager when on shift, with full responsibility for site operations during allocated times. • Support strategic planning, reporting and budget development, particularly around commercial income streams. • Contribute to funding proposals, evaluation, and reporting especially where tied to admissions, engagement or visitor experience. • Undertake any other duties appropriate to the role and the operation of Aberdeen Science Centre. • Act as an outstanding ambassador for Aberdeen Science Centre both locally and further afield. • Attend trade shows and external networking events as appropriate. • The post holder will be expected to work flexibly within the team, with a willingness to work evening and weekends as required. All science centre staff are expected to: • Perform their own general clerical duties including, but not limited to, typing, copying, mailing and filing. • Ensure all current legislation including, but not limited to, GDPR and Health and Safety is followed at all times. • Maintain confidentiality in all aspects of client, staff and agency information. • Consider the day to day environmental impact of their work and act to reduce accordingly i.e. turn off unwanted lights, reduce paper usage etc • Follow any other reasonable duties as assigned by their line manager or Chief Executive. • To attend conferences and other learning opportunities as required. Person Specification Do you have the skills, experience and enthusiasm we are looking for? Essential Competencies • Educated to degree level or equivalent professional experience • Proven track record of meeting income/admissions targets • Experience managing visitor-facing operations • Excellent commercial awareness and customer focus • Experience managing ticketed events or programmes • Strong team leadership and staff development skills • Competence in rota planning and operational coordination • Experience with customer service training • Excellent communication and stakeholder skills • Experience in cultural, visitor attraction or science learning setting • Ability to use visitor feedback and data to improve services • Understanding of health and safety, safeguarding and accessibility • Experience with CRM or booking systems • Flexible approach to working hours and responsibilities Desired Competencies • Knowledge of ASVA standards and quality assurance processes • Passion for science communication and informal learning • Full, clean driving licence The above is intended to provide a clear but concise statement of the present MAJOR TASKS and ACTIVITIES of the job. It is not an exhaustive list of all its detailed duties. As a term of your employment, you may be required to undertake such other duties as may reasonably be required of you in the post mentioned above. Aberdeen Science Centre reserves the right to amend the Job Description in consultation with the employee. Aberdeen Science Centre pursues a policy of equal opportunities in the appointment and promotion of staff. How To Apply To apply for this position please send a CV and Covering Letter outlining your suitability relative to the Job Description & Person Specification to: or to: Recruitment, Aberdeen Science Centre, 179, Constitution Street, Aberdeen, AB24 5TU Closing date for applications: Monday 28 July 2025, 12noon
Jul 28, 2025
Full time
Main Purpose of Job To drive income and admissions growth at Aberdeen Science Centre by delivering an exceptional visitor experience and maximising opportunities for ticket sales, events birthday parties and retail. This role is central to achieving the centre's commercial and engagement objectives. The post holder will ensure all operational, customer service, staffing and programming elements work together to attract, retain and delight visitors. With responsibility for key team members and front-facing functions, the Visitor Experience Manager ensures high standards, consistent delivery, and alignment with strategic goals, including the achievement of 5-star Quality Assurance status from ASVA. Main Duties and Responsibilities Visitor Experience • Lead on achieving annual income and admission targets through effective visitor journey management, customer service excellence and programming. • Oversee the delivery of a seamless and welcoming visitor experience to maximise ticket sales, repeat visits and customer satisfaction. • Ensure that the visitor experience consistently aligns with the standards required to secure and retain the 5-star Quality Assurance award from ASVA. • Lead on rota planning to ensure adequate staff coverage and efficiency especially during peak times and events. • Develop and implement training programmes for front-facing staff to deliver high-quality, informed and friendly service. • Work closely with the marketing team to align campaigns with visitor experience and admissions goals, ensuring accurate, engaging communication that supports successful income generation. • Monitor and respond to visitor feedback and data to improve experience, optimise conversion rates and increase dwell time and spend. Events • Manage and grow ASC's ticketed events income • Plan, support and coordinate both internal and external ticketed events to maximise impact, profile and profitability. • Work in partnership with the marketing team to promote events, supporting the development of campaigns and responding to enquiries to secure bookings. • Liaise effectively with all suppliers, guest speakers and contractors. Line Management • Provide effective leadership and direct line management for the Public Engagement Coordinator, Public & Digital Engagement Coordinator and Receptionist • Conduct regular supervision, appraisals, and performance reviews; lead staff development and succession planning. • Coordinate staff rotas, monitor attendance and performance and manage leave requests to ensure operational continuity. • Foster a positive, collaborative, and high-performing team culture focused on audience engagement and commercial success. Miscellaneous • Act as Duty Manager when on shift, with full responsibility for site operations during allocated times. • Support strategic planning, reporting and budget development, particularly around commercial income streams. • Contribute to funding proposals, evaluation, and reporting especially where tied to admissions, engagement or visitor experience. • Undertake any other duties appropriate to the role and the operation of Aberdeen Science Centre. • Act as an outstanding ambassador for Aberdeen Science Centre both locally and further afield. • Attend trade shows and external networking events as appropriate. • The post holder will be expected to work flexibly within the team, with a willingness to work evening and weekends as required. All science centre staff are expected to: • Perform their own general clerical duties including, but not limited to, typing, copying, mailing and filing. • Ensure all current legislation including, but not limited to, GDPR and Health and Safety is followed at all times. • Maintain confidentiality in all aspects of client, staff and agency information. • Consider the day to day environmental impact of their work and act to reduce accordingly i.e. turn off unwanted lights, reduce paper usage etc • Follow any other reasonable duties as assigned by their line manager or Chief Executive. • To attend conferences and other learning opportunities as required. Person Specification Do you have the skills, experience and enthusiasm we are looking for? Essential Competencies • Educated to degree level or equivalent professional experience • Proven track record of meeting income/admissions targets • Experience managing visitor-facing operations • Excellent commercial awareness and customer focus • Experience managing ticketed events or programmes • Strong team leadership and staff development skills • Competence in rota planning and operational coordination • Experience with customer service training • Excellent communication and stakeholder skills • Experience in cultural, visitor attraction or science learning setting • Ability to use visitor feedback and data to improve services • Understanding of health and safety, safeguarding and accessibility • Experience with CRM or booking systems • Flexible approach to working hours and responsibilities Desired Competencies • Knowledge of ASVA standards and quality assurance processes • Passion for science communication and informal learning • Full, clean driving licence The above is intended to provide a clear but concise statement of the present MAJOR TASKS and ACTIVITIES of the job. It is not an exhaustive list of all its detailed duties. As a term of your employment, you may be required to undertake such other duties as may reasonably be required of you in the post mentioned above. Aberdeen Science Centre reserves the right to amend the Job Description in consultation with the employee. Aberdeen Science Centre pursues a policy of equal opportunities in the appointment and promotion of staff. How To Apply To apply for this position please send a CV and Covering Letter outlining your suitability relative to the Job Description & Person Specification to: or to: Recruitment, Aberdeen Science Centre, 179, Constitution Street, Aberdeen, AB24 5TU Closing date for applications: Monday 28 July 2025, 12noon
Salary : up to £50,000 per annum, Depending on Experience Working hours: 40 hours per week Monday - Friday 8:00 - 17:00 Benefits : 25 Days Holiday + BH, Company Pension, Private Healthcare, Flex Benefits (EMCOR UK discount scheme) About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Role Overview : The Facilities Manager will oversee all facilities management services, managing both hard and soft services operations for the building. The position also involves day to day management of a team of site based staff and liaison with building occupants and EMCOR management. This role will be a high profile position and will include a significant amount of customer interaction such as attending building user group meetings and regular floor walks. The Facilities Manager will need to take responsibility for the operational management of the FM delivery to ensure the required standards are met and achieved according to the contract service level agreements (including the management and supervision of all work carried out by subcontractors). What you'll do: Deploy on site FM team appropriately to ensure service is delivered in line with the agreed SLA. Line manage and maintain the training, development and succession plans for all members of the Team, proactively driving their continuous development and ensuring the performance bar is continually raised. Ensure all reactive and planned maintenance tasks are conducted according to the requisite standards across the site and are completed in line with the contract service level agreements via Agility. Establish and develop strong working relations with senior building users, including Ministers and their teams, to ensure services are delivered to their specific standards and requirements. Manage sub-contractors effectively to ensure all procedures are adhered to and work is carried out in a safe and compliant manner, including issuing permits to work. Ensure planned preventive maintenance programmes are up to date and meet the contract specification. Ensure site team schedules are up to date and meet the contract specification. Maintain and promote strong customer relationships with all key stakeholders to ensure total alignment of the services provided, sharing knowledge of key contacts across the larger team. Maintain accurate site administration and statutory compliance files. Management and close supervision of site based EMCOR staff. Ensure correct skill & competence levels of site-based team to meet the contract scope. Maintain the correct skills and competence levels of the site-based team to meet the contract scope and EMCOR rules and procedures. Ensure minimum manning levels are maintained to ensure operational delivery at all times. Maintain accurate site log books in accordance with EMCOR's integrated management system. Be conversant with all statutory compliance processes and procedures and ensure compliance across the site. Promote by example EMCOR's values in all activities. Perform the role of Incident Control Officer (ICO) in the event of an emergency and maintain business continuity plans for the site. To support, manage and promote Health Safety and Environment including risk management processes in conjunction with the companies HSE&Q team, regularly monitor the safety performance of all service aspects and identify areas for improvement. Ensure regular team meetings to cascade information from management meetings. Play key role in ad hoc duties such as business continuity, building evacuation procedures and EMCOR business development showcase visits to site. Provide monthly MI reports from the Agility system, ensuring completion of all auditing requirements such as safety culture assessments and customer satisfaction surveys. Identify and implement operational improvements to ensure the continued provision of high quality service to customers, working where necessary with Senior Managers to develop plans for expanding and enhancing the value of EMCOR's business. Ensure full compliance with the EMCOR PPE mandate, to also include correct uniform is worn at all times. Responsibility for all functions of building management. Statutory compliance. Managing and achieving KPI's. Contractor control. Overseeing correct and efficient deployment of resources across main service streams including cleaning, reception and security. Person Specification Who you'll be: Preparation and submission of management information for monthly reporting. Be conversant with all statutory compliance processes and procedures. Ensure that all EMCOR policies, procedures and standards are in place and adhered too. Act as client liaison for EMCOR developing relationship working towards account development. Operate to the highest possible standards in relation to H&S compliance at all times for own and building users welfare. Oversee the delivery of energy policy with regard to best practise facilities management. Support all energy performance measurement, monitoring and management, in line with client ISO14001 requirements. Responsible for contributing to energy reduction targets at building level, reflective of strategic sustainability and carbon reduction targets. Upkeep records on the Computerised PPM System covering the service of plant and equipment Attend shift working when required. Attend the training programs prescribed by EMCOR. Perform the clerical duties as required by the job. Support and develop the "one team" approach across all service lines to ensure maximum value is achieved from the FM offering. Provide support to the wider DH Estate as required. 25 days holidays + Bank holidays Holiday Buy Scheme - up to 5 days Company pension Industry leading Maternity & Paternity Policies Real Living Wage Employer Refer a Friend scheme Discount Shopping, Gym, Days Out Bike To Work Scheme Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal andFinancialqueries. Occupational Health - Making apositivechange to Health & wellbeing at work. x11 RoSPA Awards for Health & Safety achievements in 2022 Order of Distinction Award for our Aldermaston account team (for 15 consecutive RoSPA Gold Awards) Stable employer with long-term prospects on the contract At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
Jul 28, 2025
Full time
Salary : up to £50,000 per annum, Depending on Experience Working hours: 40 hours per week Monday - Friday 8:00 - 17:00 Benefits : 25 Days Holiday + BH, Company Pension, Private Healthcare, Flex Benefits (EMCOR UK discount scheme) About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Role Overview : The Facilities Manager will oversee all facilities management services, managing both hard and soft services operations for the building. The position also involves day to day management of a team of site based staff and liaison with building occupants and EMCOR management. This role will be a high profile position and will include a significant amount of customer interaction such as attending building user group meetings and regular floor walks. The Facilities Manager will need to take responsibility for the operational management of the FM delivery to ensure the required standards are met and achieved according to the contract service level agreements (including the management and supervision of all work carried out by subcontractors). What you'll do: Deploy on site FM team appropriately to ensure service is delivered in line with the agreed SLA. Line manage and maintain the training, development and succession plans for all members of the Team, proactively driving their continuous development and ensuring the performance bar is continually raised. Ensure all reactive and planned maintenance tasks are conducted according to the requisite standards across the site and are completed in line with the contract service level agreements via Agility. Establish and develop strong working relations with senior building users, including Ministers and their teams, to ensure services are delivered to their specific standards and requirements. Manage sub-contractors effectively to ensure all procedures are adhered to and work is carried out in a safe and compliant manner, including issuing permits to work. Ensure planned preventive maintenance programmes are up to date and meet the contract specification. Ensure site team schedules are up to date and meet the contract specification. Maintain and promote strong customer relationships with all key stakeholders to ensure total alignment of the services provided, sharing knowledge of key contacts across the larger team. Maintain accurate site administration and statutory compliance files. Management and close supervision of site based EMCOR staff. Ensure correct skill & competence levels of site-based team to meet the contract scope. Maintain the correct skills and competence levels of the site-based team to meet the contract scope and EMCOR rules and procedures. Ensure minimum manning levels are maintained to ensure operational delivery at all times. Maintain accurate site log books in accordance with EMCOR's integrated management system. Be conversant with all statutory compliance processes and procedures and ensure compliance across the site. Promote by example EMCOR's values in all activities. Perform the role of Incident Control Officer (ICO) in the event of an emergency and maintain business continuity plans for the site. To support, manage and promote Health Safety and Environment including risk management processes in conjunction with the companies HSE&Q team, regularly monitor the safety performance of all service aspects and identify areas for improvement. Ensure regular team meetings to cascade information from management meetings. Play key role in ad hoc duties such as business continuity, building evacuation procedures and EMCOR business development showcase visits to site. Provide monthly MI reports from the Agility system, ensuring completion of all auditing requirements such as safety culture assessments and customer satisfaction surveys. Identify and implement operational improvements to ensure the continued provision of high quality service to customers, working where necessary with Senior Managers to develop plans for expanding and enhancing the value of EMCOR's business. Ensure full compliance with the EMCOR PPE mandate, to also include correct uniform is worn at all times. Responsibility for all functions of building management. Statutory compliance. Managing and achieving KPI's. Contractor control. Overseeing correct and efficient deployment of resources across main service streams including cleaning, reception and security. Person Specification Who you'll be: Preparation and submission of management information for monthly reporting. Be conversant with all statutory compliance processes and procedures. Ensure that all EMCOR policies, procedures and standards are in place and adhered too. Act as client liaison for EMCOR developing relationship working towards account development. Operate to the highest possible standards in relation to H&S compliance at all times for own and building users welfare. Oversee the delivery of energy policy with regard to best practise facilities management. Support all energy performance measurement, monitoring and management, in line with client ISO14001 requirements. Responsible for contributing to energy reduction targets at building level, reflective of strategic sustainability and carbon reduction targets. Upkeep records on the Computerised PPM System covering the service of plant and equipment Attend shift working when required. Attend the training programs prescribed by EMCOR. Perform the clerical duties as required by the job. Support and develop the "one team" approach across all service lines to ensure maximum value is achieved from the FM offering. Provide support to the wider DH Estate as required. 25 days holidays + Bank holidays Holiday Buy Scheme - up to 5 days Company pension Industry leading Maternity & Paternity Policies Real Living Wage Employer Refer a Friend scheme Discount Shopping, Gym, Days Out Bike To Work Scheme Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal andFinancialqueries. Occupational Health - Making apositivechange to Health & wellbeing at work. x11 RoSPA Awards for Health & Safety achievements in 2022 Order of Distinction Award for our Aldermaston account team (for 15 consecutive RoSPA Gold Awards) Stable employer with long-term prospects on the contract At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
This role will form part of FNZ's frontline and will centre on providing administrative support to the business by managing the business suppliers and ensuring all offices are aligned. This role will ensure office facilities are maintained to a level that meets the demands of a creative and innovative company. This is an office based with an expected attendance level of five days a week. This role will sit within the Support Services Team (SS). The Support Services team is responsible for supporting the business, providing a quality service to both internal and external clients. Specific Role Responsibilities Co-ordinate and manage the office in line with business values and creating and ensuring global consistency of all offices Maintain effective communication links across the SS team/business Manage the budgets for assigned office locations Manage office security in conjunction with IT department and building security team for assigned locations, booking in all visitors using building specific booking systems and liaising with the building reception and security teams and attending Building Management Meetings as required. First point of call for all telephone calls/meetings for the business and relaying messages. Management of health and safety / Covid policies and procedures for assigned locations. Ensuring H&S checklists are undertaken Liaison with contractors regarding any building issues which arise, monitoring this through to completion for assigned locations Coordinate and oversee office moves, refurbishments, and layout alterations for the office and assigned locations as required Ensure new starters are orientated across assigned locations and office manuals are maintained and updated Managing meeting room facilities to ensure the best standards are provided, ensure AV equipment is provided, any hospitality and catering requirements are met for assigned locations General administration duties including scanning, printing and/or filing as required by the office Managing office suppliers to ensure the best possible, cost effective, service is obtained Management of month-on-month office spend and update finance in advance of any cashflow issues. Manage the location budget and tracking Management of office consumables, stationary, and kitchen consumables Within the Support Services team it is required that the individual provides cover for holidays with your assigned 'buddy' Undertake any other projects/tasks as may be required to facilitate the smooth operation of the Company. Undertake Risk and Compliance Training Undertake Fire Marshal and First Aider Training. Ensure office documents are loaded to Sharepoint and maintained Help support sustainability of our offices. Experience required Motivated to exceed expectations, and ability to represent company image & values; Proactive; Eye for detail and perfectionists view of service standards; Able to manage people and service providers; Good problem solver - logical and reactive in response to unexpected queries/circumstances; Must demonstrate flexibility to get involved in tasks at all levels; Must demonstrate flexibility and adaptability to juggle a range of different tasks and work extra hours to meet deadlines as required; Relationship building skills essential for staff, customers, service providers; A good knowledge of Word, Excel and PowerPoint is required. Confident, and able to take initiative given client and delivery-focused environment; Independent, self- directing and delivery focused working style; Good team communication skills, confident in dealing with internal and external clients; An understanding of confidentiality issues and the use of discretion Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 04/07/2025 by TN United Kingdom
Jul 28, 2025
Full time
This role will form part of FNZ's frontline and will centre on providing administrative support to the business by managing the business suppliers and ensuring all offices are aligned. This role will ensure office facilities are maintained to a level that meets the demands of a creative and innovative company. This is an office based with an expected attendance level of five days a week. This role will sit within the Support Services Team (SS). The Support Services team is responsible for supporting the business, providing a quality service to both internal and external clients. Specific Role Responsibilities Co-ordinate and manage the office in line with business values and creating and ensuring global consistency of all offices Maintain effective communication links across the SS team/business Manage the budgets for assigned office locations Manage office security in conjunction with IT department and building security team for assigned locations, booking in all visitors using building specific booking systems and liaising with the building reception and security teams and attending Building Management Meetings as required. First point of call for all telephone calls/meetings for the business and relaying messages. Management of health and safety / Covid policies and procedures for assigned locations. Ensuring H&S checklists are undertaken Liaison with contractors regarding any building issues which arise, monitoring this through to completion for assigned locations Coordinate and oversee office moves, refurbishments, and layout alterations for the office and assigned locations as required Ensure new starters are orientated across assigned locations and office manuals are maintained and updated Managing meeting room facilities to ensure the best standards are provided, ensure AV equipment is provided, any hospitality and catering requirements are met for assigned locations General administration duties including scanning, printing and/or filing as required by the office Managing office suppliers to ensure the best possible, cost effective, service is obtained Management of month-on-month office spend and update finance in advance of any cashflow issues. Manage the location budget and tracking Management of office consumables, stationary, and kitchen consumables Within the Support Services team it is required that the individual provides cover for holidays with your assigned 'buddy' Undertake any other projects/tasks as may be required to facilitate the smooth operation of the Company. Undertake Risk and Compliance Training Undertake Fire Marshal and First Aider Training. Ensure office documents are loaded to Sharepoint and maintained Help support sustainability of our offices. Experience required Motivated to exceed expectations, and ability to represent company image & values; Proactive; Eye for detail and perfectionists view of service standards; Able to manage people and service providers; Good problem solver - logical and reactive in response to unexpected queries/circumstances; Must demonstrate flexibility to get involved in tasks at all levels; Must demonstrate flexibility and adaptability to juggle a range of different tasks and work extra hours to meet deadlines as required; Relationship building skills essential for staff, customers, service providers; A good knowledge of Word, Excel and PowerPoint is required. Confident, and able to take initiative given client and delivery-focused environment; Independent, self- directing and delivery focused working style; Good team communication skills, confident in dealing with internal and external clients; An understanding of confidentiality issues and the use of discretion Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 04/07/2025 by TN United Kingdom
What's In It For You? Competitive Salary 30 days of annual leave, including bank holidays Private healthcare Year-end Bonus Uniform allowance Regular team gatherings and appreciation events Complimentary team meals Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide Discounts on all food & beverage offerings including the Cookery School at Chewton Glen Discounts on spa treatments and products Special gifts based on length of service Recommend-a-friend bonus scheme. Health cash plan Access to our employee assistance programme Excellent Training and Career Development opportunities and so much more Aim of the role The purpose of this role is to take ownership and ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the Front of House areas at all times when on duty. Responsibilities: To take ownership and pride in ensuring the welfare of all Front Office staff, completing appraisals, rotas and training. To take ownership of the Front Office team & ensure that Front Office is correctly staffed and trained to meet the business demands and ensure that team members can perform their duties to the standard required by the hotel. Ensure that the Front Office department is kept informed of all guest activity for their arrival, stay and departure and of any special requirements or changes pertaining to reservations, groups, Private Events, packages and promotions. To take ownership for the short and long term planning and the management of the hotel's Front Office operations. To attend HOD, BEO and Finance meetings and be familiar with monthly revenue budgets and targets. To be passionate and confident in the well-being, satisfaction and comfort of all guests within the limits of the department and to establish a highly personalised style of service and attention to guests. To take pride and ownership of the smooth running and efficient organisation of the Front Desk in line with established procedures and standards. To take pride and ownership for the financial transactions being processed by Front Desk by ensuring (but not limited to) all in house guests have the appropriate level of credit at all times & monitor the rebate/adjustments of Reception on a daily basis. To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries. To work with all other departments in a suitably respectful, courteous and helpful manner. To be passionate with the efficient upkeep of guest history records entering as much information as possible. To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel. To be confident in the full understanding of all IT equipment within the Reception including Opera, Microsoft Office, Tesa Key system, PDQs and Email. If you find the buzz and pace of hospitality exciting and feel comfortable working under pressure, please apply now, we'd love to hear from you!
Jul 28, 2025
Full time
What's In It For You? Competitive Salary 30 days of annual leave, including bank holidays Private healthcare Year-end Bonus Uniform allowance Regular team gatherings and appreciation events Complimentary team meals Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide Discounts on all food & beverage offerings including the Cookery School at Chewton Glen Discounts on spa treatments and products Special gifts based on length of service Recommend-a-friend bonus scheme. Health cash plan Access to our employee assistance programme Excellent Training and Career Development opportunities and so much more Aim of the role The purpose of this role is to take ownership and ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the Front of House areas at all times when on duty. Responsibilities: To take ownership and pride in ensuring the welfare of all Front Office staff, completing appraisals, rotas and training. To take ownership of the Front Office team & ensure that Front Office is correctly staffed and trained to meet the business demands and ensure that team members can perform their duties to the standard required by the hotel. Ensure that the Front Office department is kept informed of all guest activity for their arrival, stay and departure and of any special requirements or changes pertaining to reservations, groups, Private Events, packages and promotions. To take ownership for the short and long term planning and the management of the hotel's Front Office operations. To attend HOD, BEO and Finance meetings and be familiar with monthly revenue budgets and targets. To be passionate and confident in the well-being, satisfaction and comfort of all guests within the limits of the department and to establish a highly personalised style of service and attention to guests. To take pride and ownership of the smooth running and efficient organisation of the Front Desk in line with established procedures and standards. To take pride and ownership for the financial transactions being processed by Front Desk by ensuring (but not limited to) all in house guests have the appropriate level of credit at all times & monitor the rebate/adjustments of Reception on a daily basis. To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries. To work with all other departments in a suitably respectful, courteous and helpful manner. To be passionate with the efficient upkeep of guest history records entering as much information as possible. To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel. To be confident in the full understanding of all IT equipment within the Reception including Opera, Microsoft Office, Tesa Key system, PDQs and Email. If you find the buzz and pace of hospitality exciting and feel comfortable working under pressure, please apply now, we'd love to hear from you!
Office Manager Department: Administration Employment Type: Permanent Location: Battersea, London Description Berkeley St Edward London is a key part of the Berkeley Group, and we deliver projects under both the Berkeley and St Edward brands. St Edward is a Joint Venture with M&G Investments. We are seeking an organised and proactive Office & Facilities Manager to oversee the day-to-day operations of our divisional Head Office at Chelsea Bridge Wharf. This position ensures the smooth running of the workplace, manages the reception team, implements office-wide procedures, and maintains a productive, safe, and welcoming environment for our people and visitors. The role Manage all aspects of office and facilities administration, including supplies, equipment, EV chargers, staff lockers, and storage. Develop and maintain office and reception Standard Operating Procedures. Oversee reception services, including visitor access, calls, fobs, and parking passes. Lead our Green Office initiatives and ensure the workplace meets safety and functionality standards. Line-manage the Receptionist, including training and development; provide reception cover when needed. Support employee onboarding, office inductions, and workplace access coordination. Act as the main point of contact for office and facilities queries. Manage supplier relationships, contract negotiations, and office-related budgets, including invoice and purchase order processing. Coordinate cleaning, maintenance, waste disposal, and security services. Plan office layouts, seating, and procurement of furniture, consumables, and IT equipment. Ensure compliance with health and safety legislation, including risk assessments and fire safety protocols. Maintain compliance records and oversee health and safety for staff and the premises. Drive continuous improvement initiatives and resolve operational issues proactively. Experience required Proven experience in administrative, facilities, or operational roles within an office environment. Experience in basic facilities management, including coordination of building services, space planning, and safety compliance. Prior experience managing receptionists, assistants, or junior team members is desirable. Proficient in Microsoft Office Suite, including Excel, with basic IT troubleshooting skills. Comfortable negotiating contracts, processing invoices, and managing office budgets. Experience working with service providers and monitoring building systems is a plus. Strong problem-solving abilities with a calm, solutions-focused approach. Good working knowledge of UK workplace regulations; familiarity with the Health and Safety at Work Act 1974 is preferred. Holds valid First Aid and Fire Marshal certificates; DSE Assessor certification is advantageous (or willingness to complete upon appointment). Excellent verbal and written communication skills. Adaptable and composed when managing multiple tasks or projects simultaneously, with an approachable and professional demeanour. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
Jul 28, 2025
Full time
Office Manager Department: Administration Employment Type: Permanent Location: Battersea, London Description Berkeley St Edward London is a key part of the Berkeley Group, and we deliver projects under both the Berkeley and St Edward brands. St Edward is a Joint Venture with M&G Investments. We are seeking an organised and proactive Office & Facilities Manager to oversee the day-to-day operations of our divisional Head Office at Chelsea Bridge Wharf. This position ensures the smooth running of the workplace, manages the reception team, implements office-wide procedures, and maintains a productive, safe, and welcoming environment for our people and visitors. The role Manage all aspects of office and facilities administration, including supplies, equipment, EV chargers, staff lockers, and storage. Develop and maintain office and reception Standard Operating Procedures. Oversee reception services, including visitor access, calls, fobs, and parking passes. Lead our Green Office initiatives and ensure the workplace meets safety and functionality standards. Line-manage the Receptionist, including training and development; provide reception cover when needed. Support employee onboarding, office inductions, and workplace access coordination. Act as the main point of contact for office and facilities queries. Manage supplier relationships, contract negotiations, and office-related budgets, including invoice and purchase order processing. Coordinate cleaning, maintenance, waste disposal, and security services. Plan office layouts, seating, and procurement of furniture, consumables, and IT equipment. Ensure compliance with health and safety legislation, including risk assessments and fire safety protocols. Maintain compliance records and oversee health and safety for staff and the premises. Drive continuous improvement initiatives and resolve operational issues proactively. Experience required Proven experience in administrative, facilities, or operational roles within an office environment. Experience in basic facilities management, including coordination of building services, space planning, and safety compliance. Prior experience managing receptionists, assistants, or junior team members is desirable. Proficient in Microsoft Office Suite, including Excel, with basic IT troubleshooting skills. Comfortable negotiating contracts, processing invoices, and managing office budgets. Experience working with service providers and monitoring building systems is a plus. Strong problem-solving abilities with a calm, solutions-focused approach. Good working knowledge of UK workplace regulations; familiarity with the Health and Safety at Work Act 1974 is preferred. Holds valid First Aid and Fire Marshal certificates; DSE Assessor certification is advantageous (or willingness to complete upon appointment). Excellent verbal and written communication skills. Adaptable and composed when managing multiple tasks or projects simultaneously, with an approachable and professional demeanour. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
Job Responsibilities Here at Virtual1, our mission is to be the obvious choice for business connectivity in the UK. We do this as a team by creating world-class, cutting-edge infrastructure. At the heart of Virtual1 are our people, who we consider family. We acknowledge our success is driven by our people, and continually strive to be the best company to work for. We are looking for an enthusiastic PA & Office Manager to join our growing business. What you'll be responsible for: Extensive diary management of CEO and direct report diaries Arranging partner, team and new business meetings Composing of correspondence and presentations Keeping up to date knowledge of the management team's day-to-day status and whereabouts Expenses processing Coordinating and organisingmonthly company updates Board pack - accurate minute taking and assistance with coordination and collation of the presentation Coordinating company events, team / social events and away days Stock and order management for fruit, breakfast items, and basic fridge items; milk butter to a budget of £15 per person per month Office Management Sorting and distributing post First point of contact for any visitors Answering and screening phone calls Ensuring reception, meeting rooms and kitchen areas are kept tidy Acting as Health and Safety Advisor and First Aid Officer Ordering of all stationary Minimise office related costs such as cleaning, installation and removals, general supplies through value for money comparisons, reviewing supplier contracts, insurance, licenses etc and final approval of irregular costs by CEO/CFO Investigate, report and rectify faults on all office equipment Taking ownership of building passes and distribution to new starters Update the seating plan as approved by either CEO/CFO/Head of HR Order and facilitate installation of furniture and equipment as directed by CEO/CFO/Head of HR Work with building management to keep our office space in good working order Other Duties Providing assistance to the senior leadership team as required Skills Required Previous experience as a Personal Assistant Strong interpersonal skills Exceptional organisational skills and attention to detail Diary management Experience using Excel, and other Microsoft software Confident working with all levels within the organisation
Jul 28, 2025
Full time
Job Responsibilities Here at Virtual1, our mission is to be the obvious choice for business connectivity in the UK. We do this as a team by creating world-class, cutting-edge infrastructure. At the heart of Virtual1 are our people, who we consider family. We acknowledge our success is driven by our people, and continually strive to be the best company to work for. We are looking for an enthusiastic PA & Office Manager to join our growing business. What you'll be responsible for: Extensive diary management of CEO and direct report diaries Arranging partner, team and new business meetings Composing of correspondence and presentations Keeping up to date knowledge of the management team's day-to-day status and whereabouts Expenses processing Coordinating and organisingmonthly company updates Board pack - accurate minute taking and assistance with coordination and collation of the presentation Coordinating company events, team / social events and away days Stock and order management for fruit, breakfast items, and basic fridge items; milk butter to a budget of £15 per person per month Office Management Sorting and distributing post First point of contact for any visitors Answering and screening phone calls Ensuring reception, meeting rooms and kitchen areas are kept tidy Acting as Health and Safety Advisor and First Aid Officer Ordering of all stationary Minimise office related costs such as cleaning, installation and removals, general supplies through value for money comparisons, reviewing supplier contracts, insurance, licenses etc and final approval of irregular costs by CEO/CFO Investigate, report and rectify faults on all office equipment Taking ownership of building passes and distribution to new starters Update the seating plan as approved by either CEO/CFO/Head of HR Order and facilitate installation of furniture and equipment as directed by CEO/CFO/Head of HR Work with building management to keep our office space in good working order Other Duties Providing assistance to the senior leadership team as required Skills Required Previous experience as a Personal Assistant Strong interpersonal skills Exceptional organisational skills and attention to detail Diary management Experience using Excel, and other Microsoft software Confident working with all levels within the organisation
Please enter your search criteria below and select Find jobs. location_on Location Scottish Parliament (Edinburgh) credit_card Salary Pay scale - £19,589 - £21,176(for part time plus 6% uplift for Saturday working)All new starts will be appointed to the first scale point of the grade for their role.FTE £31,514 - £34,066 location_on Location Scottish Parliament (Edinburgh) credit_card Salary Pay Scale: £71,716 - £86,174Salary on appointment: £71,716All new starts will be appointed to the first scale point of the grade for their role. location_on Location Scottish Parliament (Edinburgh) credit_card Salary Pay Scale: £35,769 - £43,264Salary on appointment: £35,769 location_on Location Perthshire South and Kinross-shire credit_card Salary £38,000 - £44,000 (depending on skills and experience) work_outline Basis Full Time Job profile for Visitor Services Officer Visitor Services Officer location_on Scottish Parliament (Edinburgh) 21/07/2025 Visitor Services Officer Apply online The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Job details Salary Pay scale - £19,589 - £21,176(for part time plus 6% uplift for Saturday working)All new starts will be appointed to the first scale point of the grade for their role.FTE £31,514 - £34,066 Contractual hours 23 Basis Part Time Package Holidays: 41.5 leave days (including public holidays) pro-ratedCivil Service pensionFlexible workingFamily-friendly policiesSeason Ticket advance loansOnsite gymHealth and Wellbeing SchemesCycle to WorkEmployee Assistance Programme Job category/type Public Engagement Date posted 04/07/2025 Job reference REQ000213 Attachments attachment -JobdescriptionVSO.pdf attachment -applicationpack.pdf Job description Fixed Term Appointment until 31 August 2026 (4 days per week), Visitor Services Officer, Visitor Services, Grade 2 About the role Working pattern: These are part-time posts, working 23 hours per week over 4 days. These are fixed days. Monday: 10:00 - 15:30 Thursday: 10:00 - 15:30 Friday: 10:00 - 15:30 Saturday: 10:00 - 17:00 (with a 30-minute lunch) There may be seasonal adjustments to working patterns, including extended opening hours during summer months and to support major events. The Scottish Parliamentary Corporate Body is responsible for providing the Parliament with the property, staff and services required for the Parliament's purposes. We place high value on excellence, and we are continually looking to improve how we work to ensure that we can deliver the Parliament's core purpose of representing the people of Scotland by debating issues of national importance, passing legislation, and holding the Scottish Government to account. This is an excellent opportunity to join the Visitor Services (VS) team as a Visitor Services Officer. These may be extended, or become permanent, subject to the outcome of a review of our service. This appointment is also open to people looking to apply on a secondment basis. VS is made up of approximately 18 staff with a variety of work patterns and is one of the main public-facing teams in the Scottish Parliament. The Office sits within our Directorate of People, Communications, and Inclusion. The team provides a range of services for the Members of the Scottish Parliament (MSPs), their guests and other visitors to the Parliament and they're currently developing new services online. VS provides innovative and popular services and facilities to a world-class level and quality which support the Parliament's public engagement strategy and activities. Key activities include general office administration; organising and booking of tickets for Parliamentary business sessions, tours and events using digital booking systems; staffing the Visitor Information Desk; general visitor management and reception; providing support for major and regular events and delivering the guided tours and talks programme. The Parliament Shop is also part of Visitor Services operations and therefore sales, cash-handling and stock-processing duties are included in this role. Reporting to a Visitor Services Supervisor, you'll ensure that activities are delivered according to high standards, consistently and with an excellent demonstration of high-quality service. You'll be responsible for delivering our services and key activities. About you You'll be experienced in working with the public in a busy visitor or customer service environment and will have exceptional customer care skills. You'll be able to demonstrate a proactive approach to and experience of visitor services with a high level of accuracy and attention to detail. With excellent communication skills, you'll have the ability to communicate effectively to a wide range of service users and speak publicly to a diverse range of audiences both internally and externally. You will have the ability to develop and maintain positive working relationships, especially across publicly engaging offices. You will encourage a culture where your team members are empowered to deliver high quality work which will enhance the reputation of the Parliament. You'll also champion collaborative working with colleagues across the parliamentary service, promoting positive and open communication, as well as our commitment to diversity and inclusion. We particularly welcome applications from candidates from a Minority Ethnic background and Disabled candidates. All appointments will be made on merit. We have a values-based culture of respect and inclusion embedded in our organisation, and everyone has the ability to make a difference. This appointment is also open to people looking to apply on a secondment basis. We offer a great range of benefits including: 41.5 leave days (including public holidays) pro-rated to hours worked, paid professional subscriptions, family-friendly policies, Season Ticket advance loans, an onsite gym, Health, and Wellbeing Schemes including discounted gym membership, a confidential counselling and information service, and the Cycle to Work Scheme. You'll also have the opportunity to join the Alpha Civil Service pension scheme, where we'll offer you an employer contribution of 28.97% of your basic salary. For further information about the role please see the attached job description. You can also contact the Chair of the recruitment panel, How to apply Stage 1 Please apply before 12:00 noon, Monday, 21 July 2025 . To find out how to apply and for further information about our recruitment process, please see our recruitment process pages on the website. Please note that only your statement will be submitted to Hiring Managers, without any personal details. Hiring managers will then select candidates for further assessment or interview based on their statement which addresses the values within the job description. Stage 2 If your application is successful, you'll be invited to complete a visitor experience report in advance which you will then use to form the basis of a 5-minute PowerPoint presentation to be given at the interview. Interviews will be held the week commencing 18 August 2025, although this is subject to change. Offers will be awarded based on merit. For this role, the following weighting is used to come to a final score on which offers will be based. Application 20%, Assessment/Presentation 20%, Interview 60%. All new starts will be appointed to the first scale point of the grade for their role. For information on progression through the scale points, see our Pay and Reward Policy Statement. Feedback will only be provided on request to those who attend interview. If you have any questions about the recruitment process, please email: Visitor Services Officer Apply online
Jul 28, 2025
Full time
Please enter your search criteria below and select Find jobs. location_on Location Scottish Parliament (Edinburgh) credit_card Salary Pay scale - £19,589 - £21,176(for part time plus 6% uplift for Saturday working)All new starts will be appointed to the first scale point of the grade for their role.FTE £31,514 - £34,066 location_on Location Scottish Parliament (Edinburgh) credit_card Salary Pay Scale: £71,716 - £86,174Salary on appointment: £71,716All new starts will be appointed to the first scale point of the grade for their role. location_on Location Scottish Parliament (Edinburgh) credit_card Salary Pay Scale: £35,769 - £43,264Salary on appointment: £35,769 location_on Location Perthshire South and Kinross-shire credit_card Salary £38,000 - £44,000 (depending on skills and experience) work_outline Basis Full Time Job profile for Visitor Services Officer Visitor Services Officer location_on Scottish Parliament (Edinburgh) 21/07/2025 Visitor Services Officer Apply online The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Job details Salary Pay scale - £19,589 - £21,176(for part time plus 6% uplift for Saturday working)All new starts will be appointed to the first scale point of the grade for their role.FTE £31,514 - £34,066 Contractual hours 23 Basis Part Time Package Holidays: 41.5 leave days (including public holidays) pro-ratedCivil Service pensionFlexible workingFamily-friendly policiesSeason Ticket advance loansOnsite gymHealth and Wellbeing SchemesCycle to WorkEmployee Assistance Programme Job category/type Public Engagement Date posted 04/07/2025 Job reference REQ000213 Attachments attachment -JobdescriptionVSO.pdf attachment -applicationpack.pdf Job description Fixed Term Appointment until 31 August 2026 (4 days per week), Visitor Services Officer, Visitor Services, Grade 2 About the role Working pattern: These are part-time posts, working 23 hours per week over 4 days. These are fixed days. Monday: 10:00 - 15:30 Thursday: 10:00 - 15:30 Friday: 10:00 - 15:30 Saturday: 10:00 - 17:00 (with a 30-minute lunch) There may be seasonal adjustments to working patterns, including extended opening hours during summer months and to support major events. The Scottish Parliamentary Corporate Body is responsible for providing the Parliament with the property, staff and services required for the Parliament's purposes. We place high value on excellence, and we are continually looking to improve how we work to ensure that we can deliver the Parliament's core purpose of representing the people of Scotland by debating issues of national importance, passing legislation, and holding the Scottish Government to account. This is an excellent opportunity to join the Visitor Services (VS) team as a Visitor Services Officer. These may be extended, or become permanent, subject to the outcome of a review of our service. This appointment is also open to people looking to apply on a secondment basis. VS is made up of approximately 18 staff with a variety of work patterns and is one of the main public-facing teams in the Scottish Parliament. The Office sits within our Directorate of People, Communications, and Inclusion. The team provides a range of services for the Members of the Scottish Parliament (MSPs), their guests and other visitors to the Parliament and they're currently developing new services online. VS provides innovative and popular services and facilities to a world-class level and quality which support the Parliament's public engagement strategy and activities. Key activities include general office administration; organising and booking of tickets for Parliamentary business sessions, tours and events using digital booking systems; staffing the Visitor Information Desk; general visitor management and reception; providing support for major and regular events and delivering the guided tours and talks programme. The Parliament Shop is also part of Visitor Services operations and therefore sales, cash-handling and stock-processing duties are included in this role. Reporting to a Visitor Services Supervisor, you'll ensure that activities are delivered according to high standards, consistently and with an excellent demonstration of high-quality service. You'll be responsible for delivering our services and key activities. About you You'll be experienced in working with the public in a busy visitor or customer service environment and will have exceptional customer care skills. You'll be able to demonstrate a proactive approach to and experience of visitor services with a high level of accuracy and attention to detail. With excellent communication skills, you'll have the ability to communicate effectively to a wide range of service users and speak publicly to a diverse range of audiences both internally and externally. You will have the ability to develop and maintain positive working relationships, especially across publicly engaging offices. You will encourage a culture where your team members are empowered to deliver high quality work which will enhance the reputation of the Parliament. You'll also champion collaborative working with colleagues across the parliamentary service, promoting positive and open communication, as well as our commitment to diversity and inclusion. We particularly welcome applications from candidates from a Minority Ethnic background and Disabled candidates. All appointments will be made on merit. We have a values-based culture of respect and inclusion embedded in our organisation, and everyone has the ability to make a difference. This appointment is also open to people looking to apply on a secondment basis. We offer a great range of benefits including: 41.5 leave days (including public holidays) pro-rated to hours worked, paid professional subscriptions, family-friendly policies, Season Ticket advance loans, an onsite gym, Health, and Wellbeing Schemes including discounted gym membership, a confidential counselling and information service, and the Cycle to Work Scheme. You'll also have the opportunity to join the Alpha Civil Service pension scheme, where we'll offer you an employer contribution of 28.97% of your basic salary. For further information about the role please see the attached job description. You can also contact the Chair of the recruitment panel, How to apply Stage 1 Please apply before 12:00 noon, Monday, 21 July 2025 . To find out how to apply and for further information about our recruitment process, please see our recruitment process pages on the website. Please note that only your statement will be submitted to Hiring Managers, without any personal details. Hiring managers will then select candidates for further assessment or interview based on their statement which addresses the values within the job description. Stage 2 If your application is successful, you'll be invited to complete a visitor experience report in advance which you will then use to form the basis of a 5-minute PowerPoint presentation to be given at the interview. Interviews will be held the week commencing 18 August 2025, although this is subject to change. Offers will be awarded based on merit. For this role, the following weighting is used to come to a final score on which offers will be based. Application 20%, Assessment/Presentation 20%, Interview 60%. All new starts will be appointed to the first scale point of the grade for their role. For information on progression through the scale points, see our Pay and Reward Policy Statement. Feedback will only be provided on request to those who attend interview. If you have any questions about the recruitment process, please email: Visitor Services Officer Apply online
CIH International Housing Group
Reading, Berkshire
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Over the last 30 years, Touchstone has identified various opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and aim to create the best experience for our customers. More about the team Touchstone operates in a competitive commercial environment, requiring the best use of resources to maintain a return to the Group both financially and socially. Reporting to the Operations Manager, we are looking to recruit a Resident Service Coordinator on a permanent basis. This is a predominantly remote role; however, you would be required on-site (in Reading) based on Client demands. More about your role On a daily basis, you will help ensure that the customer experience is of the highest standard and provide administrative support related to all leasing activities as well as day-to-day operations. Responsibilities include liaising with customers for renewals, negotiating rents, renewing tenancies, conducting regular market research, and providing administrative support to ensure applications are completed correctly. At Places for People, we are committed to a safe working environment; therefore, a basic DBS check is mandatory. More about you The ideal candidate will have previous experience in a similar role. Experience with administrative tasks and familiarity with MS packages such as MS Word and Excel are required. Experience & Skills Experience working in roles like Receptionist, Front of House, etc. Experience conducting administrative tasks Familiarity with MS packages such as Excel Strong attention to detail Excellent communication skills The benefits We are a large, diverse, and ambitious business, offering challenges that will help you grow. We also provide a comprehensive benefits package, including: Competitive salary with yearly reviews Training and development opportunities Extra perks, including discounts and offers from shops, cinemas, and more
Jul 28, 2025
Full time
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Over the last 30 years, Touchstone has identified various opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and aim to create the best experience for our customers. More about the team Touchstone operates in a competitive commercial environment, requiring the best use of resources to maintain a return to the Group both financially and socially. Reporting to the Operations Manager, we are looking to recruit a Resident Service Coordinator on a permanent basis. This is a predominantly remote role; however, you would be required on-site (in Reading) based on Client demands. More about your role On a daily basis, you will help ensure that the customer experience is of the highest standard and provide administrative support related to all leasing activities as well as day-to-day operations. Responsibilities include liaising with customers for renewals, negotiating rents, renewing tenancies, conducting regular market research, and providing administrative support to ensure applications are completed correctly. At Places for People, we are committed to a safe working environment; therefore, a basic DBS check is mandatory. More about you The ideal candidate will have previous experience in a similar role. Experience with administrative tasks and familiarity with MS packages such as MS Word and Excel are required. Experience & Skills Experience working in roles like Receptionist, Front of House, etc. Experience conducting administrative tasks Familiarity with MS packages such as Excel Strong attention to detail Excellent communication skills The benefits We are a large, diverse, and ambitious business, offering challenges that will help you grow. We also provide a comprehensive benefits package, including: Competitive salary with yearly reviews Training and development opportunities Extra perks, including discounts and offers from shops, cinemas, and more
Main area Children & Young People Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (On a shift basis 9am-5pm, 8.30am-4.30pm, 10am-6pm) Job ref 213-CYP-A Site Highpoint House Town London Salary £29,651 - £31,312 pa inc Salary period Yearly Closing 31/07/:59 Interview date 22/08/2025 Job overview Overview of the Post To support staff within the multi-disciplinary team, by providing efficient and effective secretarial and administrative duties. To be responsible for inputting data onto RIO as required. To ensure agreed processes and procedures are in place locally to support the team/service delivery in line with Trust policies and local guidelines. To service a variety of meetings as required which will require organisation and sometimes minute taking. Will be required to support the reception function to maintain a smooth running of Services. Will work closely with other admin colleagues to enable team working and effective cover arrangements. Main duties of the job Key Task and Responsibilities Responsible for the upkeep of diaries for the team, responsible for photocopying, e-mailing and maintaining an efficient filing system, ensuring filtering of all incoming enquiries and draft responses accordingly. Works on own initiative with minimal supervision, with ability to ask for help when required. Manages and is able to prioritise workload. Responsible for liaising with staff within the team. Ensures that post/mail is promptly collected, sorted and scanned into RIO; accordingly, act on own initiative, where appropriate, in response to incoming mail. Ensures that the members in the team are briefed in a timely manner, of any changes to systems and/or processes e.g., to ensure that all relevant documentation in relation to meetings, agendas, circulars and changes are readily available and disseminated. Accurately gathers information, inputs and updates RIO data for audit returns manually or electronically. Data input within Excel and update accordingly, so post holder must be proficient in the use of Microsoft packages. Be actively maintaining data quality within RIO, including opening and closing of referrals. Working for our organisation Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes. We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values: We Listen We Care Detailed job description and main responsibilities Key Task and Responsibilities Responsible for the upkeep of diaries for the team, responsible for photocopying, e-mailing and maintaining an efficient filing system, ensuring filtering of all incoming enquiries and draft responses accordingly. Works on own initiative with minimal supervision, with ability to ask for help when required. Manages and is able to prioritise workload. Responsible for liaising with staff within the team. Ensures that post/mail is promptly collected, sorted and scanned into RIO; accordingly, act on own initiative, where appropriate, in response to incoming mail. Ensures that the members in the team are briefed in a timely manner, of any changes to systems and/or processes e.g., to ensure that all relevant documentation in relation to meetings, agendas, circulars and changes are readily available and disseminated. Accurately gathers information, inputs and updates RIO data for audit returns manually or electronically. Data input within Excel and update accordingly, so post holder must be proficient in the use of Microsoft packages. Be actively maintaining data quality within RIO, including opening and closing of referrals. Person specification Educated to GCSE Level or Equivalent, including Maths and English, NVQ Level 3 or Equivalent experience Experience of Working in a secretarial job role Experience Educated to GCSE level including English Language and Mathematics Experience of working within the NHS , Local Authority or a similar setting Knowledge of working in the NHS or Local Authority or similar settings. Knowledge/Experience of working in an NHS setting & or Local Authority service or similar We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request. If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs. We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview. Use of Artificial Intelligence (AI) If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process. We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process. Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Name Nicole Chandler Job title Senior Admin Lead/PA to Operational Manager Email address Telephone number
Jul 28, 2025
Full time
Main area Children & Young People Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (On a shift basis 9am-5pm, 8.30am-4.30pm, 10am-6pm) Job ref 213-CYP-A Site Highpoint House Town London Salary £29,651 - £31,312 pa inc Salary period Yearly Closing 31/07/:59 Interview date 22/08/2025 Job overview Overview of the Post To support staff within the multi-disciplinary team, by providing efficient and effective secretarial and administrative duties. To be responsible for inputting data onto RIO as required. To ensure agreed processes and procedures are in place locally to support the team/service delivery in line with Trust policies and local guidelines. To service a variety of meetings as required which will require organisation and sometimes minute taking. Will be required to support the reception function to maintain a smooth running of Services. Will work closely with other admin colleagues to enable team working and effective cover arrangements. Main duties of the job Key Task and Responsibilities Responsible for the upkeep of diaries for the team, responsible for photocopying, e-mailing and maintaining an efficient filing system, ensuring filtering of all incoming enquiries and draft responses accordingly. Works on own initiative with minimal supervision, with ability to ask for help when required. Manages and is able to prioritise workload. Responsible for liaising with staff within the team. Ensures that post/mail is promptly collected, sorted and scanned into RIO; accordingly, act on own initiative, where appropriate, in response to incoming mail. Ensures that the members in the team are briefed in a timely manner, of any changes to systems and/or processes e.g., to ensure that all relevant documentation in relation to meetings, agendas, circulars and changes are readily available and disseminated. Accurately gathers information, inputs and updates RIO data for audit returns manually or electronically. Data input within Excel and update accordingly, so post holder must be proficient in the use of Microsoft packages. Be actively maintaining data quality within RIO, including opening and closing of referrals. Working for our organisation Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes. We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values: We Listen We Care Detailed job description and main responsibilities Key Task and Responsibilities Responsible for the upkeep of diaries for the team, responsible for photocopying, e-mailing and maintaining an efficient filing system, ensuring filtering of all incoming enquiries and draft responses accordingly. Works on own initiative with minimal supervision, with ability to ask for help when required. Manages and is able to prioritise workload. Responsible for liaising with staff within the team. Ensures that post/mail is promptly collected, sorted and scanned into RIO; accordingly, act on own initiative, where appropriate, in response to incoming mail. Ensures that the members in the team are briefed in a timely manner, of any changes to systems and/or processes e.g., to ensure that all relevant documentation in relation to meetings, agendas, circulars and changes are readily available and disseminated. Accurately gathers information, inputs and updates RIO data for audit returns manually or electronically. Data input within Excel and update accordingly, so post holder must be proficient in the use of Microsoft packages. Be actively maintaining data quality within RIO, including opening and closing of referrals. Person specification Educated to GCSE Level or Equivalent, including Maths and English, NVQ Level 3 or Equivalent experience Experience of Working in a secretarial job role Experience Educated to GCSE level including English Language and Mathematics Experience of working within the NHS , Local Authority or a similar setting Knowledge of working in the NHS or Local Authority or similar settings. Knowledge/Experience of working in an NHS setting & or Local Authority service or similar We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request. If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs. We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview. Use of Artificial Intelligence (AI) If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process. We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process. Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Name Nicole Chandler Job title Senior Admin Lead/PA to Operational Manager Email address Telephone number
Facilities and Office Manager London Full-time Permanent Up to £43,000 per annum, depending on experience. What you'll be doing: As our Facilities and Office Manager, you'll oversee the end-to-end management of our office environment, ensuring it remains safe, welcoming, and efficient. You'll be responsible for coordinating and enhancing key service areas, including: Hard services: Maintenance, compliance, and building operations Cleaning: Daily upkeep, hygiene standards, and supplier coordination Guest & customer services: Reception, front-of-house experience, and meeting room management Catering: Food and beverage provision, vendor management, and events support Office administration: Supplies, post, travel logistics, and general support for day-to-day office activities You'll thrive in this role if you: Have a solid management background in facilities and workplace management within a corporate environment Are confident managing service contracts and supplier relationships Understand the importance of compliance, health & safety, and building regulations Take pride in creating a positive, productive workplace for colleagues and clients Are highly organised, solutions-focused, and great with people at all levels Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Jul 28, 2025
Full time
Facilities and Office Manager London Full-time Permanent Up to £43,000 per annum, depending on experience. What you'll be doing: As our Facilities and Office Manager, you'll oversee the end-to-end management of our office environment, ensuring it remains safe, welcoming, and efficient. You'll be responsible for coordinating and enhancing key service areas, including: Hard services: Maintenance, compliance, and building operations Cleaning: Daily upkeep, hygiene standards, and supplier coordination Guest & customer services: Reception, front-of-house experience, and meeting room management Catering: Food and beverage provision, vendor management, and events support Office administration: Supplies, post, travel logistics, and general support for day-to-day office activities You'll thrive in this role if you: Have a solid management background in facilities and workplace management within a corporate environment Are confident managing service contracts and supplier relationships Understand the importance of compliance, health & safety, and building regulations Take pride in creating a positive, productive workplace for colleagues and clients Are highly organised, solutions-focused, and great with people at all levels Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Night Concierge We have a new role available for a Night Concierge, where you will play a vital role in ensuring the safety and wellbeing of the service s clients. Position: Night Concierge Location: Wallsend, Tyne and Wear Contract: Permanent Hours: 37.5 Hours Salary: £23,400 per annum plus pension & other benefits Closing Date: 17th August 2025 About the Role To work as part of a team that delivers an assessment, support and move on service to vulnerable clients in supported or community-based accommodation. Our work is underpinned by the Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives. Working under the direction, guidance and support of a manager/senior worker you will be responsible for managing the building to ensure that the accommodation provided to the clients is safe and secure through the provision of overnight concierge service, security and door control. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning. Key responsibilities include: You will always ensure the safety and wellbeing of clients in the service possible including using Safeguarding and emergency alert procedures as applicable. You will provide a basic first contact advice response and security service at night to clients living in the property and/or in dispersed accommodation linked to the service You will be the first point of contact for visitors, contractors or services visiting the building at night You will be responsible for maintaining Health and Safety standards on the premises and a point of information for clients regarding Health and Safety at night You will actively ensure the security of the building through regular checks, and monitoring. About You You will need to have the following skills and experience: An understanding of the needs of people who have experienced homelessness, poor mental health, substance use or care leavers. Experience in managing the overnight safety of vulnerable clients preferably in supported housing. Good written and spoken communication skills to ensure the accurate handover of information both verbally and in writing between shifts. Experience in undertaking basic maintenance and/or delivering cleaning services. Commitment to promoting an environment, which has the highest regard for the Health and Safety of others. Able to demonstrate a clear understanding of safeguarding requirements and procedures. Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination. Personal and professional integrity. High-level understanding of professional boundaries and ability to maintain boundaries. Ability to work collaboratively. In return for working here, you will receive: A comprehensive training package tailored to your needs and role Flexible working model for suitable roles. 26 days annual leave rising to 30 after five years of service. Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave. Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service Employee Assistance Programme and access to the app 24/7 GP appointments, prescription service, health checks and nutrition advice. Discount vouchers including gym, retail, food & drink, travel, electricals and more. Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More Death in service (4x Base salary) Legal Advice line About the Organisation The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes. You may have experience in areas such as: Night Porter, Night Receptionist, Night Guest Services Associate, Night Security Concierge, Night Shift Front Desk Agent, Night Duty Manager, Night Shift Lobby Attendant, Night Shift Guest Relations, Evening Concierge, Overnight Concierge, Night Hotel Attendant, Night time Customer Service Representative etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Jul 28, 2025
Full time
Night Concierge We have a new role available for a Night Concierge, where you will play a vital role in ensuring the safety and wellbeing of the service s clients. Position: Night Concierge Location: Wallsend, Tyne and Wear Contract: Permanent Hours: 37.5 Hours Salary: £23,400 per annum plus pension & other benefits Closing Date: 17th August 2025 About the Role To work as part of a team that delivers an assessment, support and move on service to vulnerable clients in supported or community-based accommodation. Our work is underpinned by the Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives. Working under the direction, guidance and support of a manager/senior worker you will be responsible for managing the building to ensure that the accommodation provided to the clients is safe and secure through the provision of overnight concierge service, security and door control. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning. Key responsibilities include: You will always ensure the safety and wellbeing of clients in the service possible including using Safeguarding and emergency alert procedures as applicable. You will provide a basic first contact advice response and security service at night to clients living in the property and/or in dispersed accommodation linked to the service You will be the first point of contact for visitors, contractors or services visiting the building at night You will be responsible for maintaining Health and Safety standards on the premises and a point of information for clients regarding Health and Safety at night You will actively ensure the security of the building through regular checks, and monitoring. About You You will need to have the following skills and experience: An understanding of the needs of people who have experienced homelessness, poor mental health, substance use or care leavers. Experience in managing the overnight safety of vulnerable clients preferably in supported housing. Good written and spoken communication skills to ensure the accurate handover of information both verbally and in writing between shifts. Experience in undertaking basic maintenance and/or delivering cleaning services. Commitment to promoting an environment, which has the highest regard for the Health and Safety of others. Able to demonstrate a clear understanding of safeguarding requirements and procedures. Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination. Personal and professional integrity. High-level understanding of professional boundaries and ability to maintain boundaries. Ability to work collaboratively. In return for working here, you will receive: A comprehensive training package tailored to your needs and role Flexible working model for suitable roles. 26 days annual leave rising to 30 after five years of service. Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave. Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service Employee Assistance Programme and access to the app 24/7 GP appointments, prescription service, health checks and nutrition advice. Discount vouchers including gym, retail, food & drink, travel, electricals and more. Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More Death in service (4x Base salary) Legal Advice line About the Organisation The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes. You may have experience in areas such as: Night Porter, Night Receptionist, Night Guest Services Associate, Night Security Concierge, Night Shift Front Desk Agent, Night Duty Manager, Night Shift Lobby Attendant, Night Shift Guest Relations, Evening Concierge, Overnight Concierge, Night Hotel Attendant, Night time Customer Service Representative etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
An exciting opportunity has become available for a Night Manager to join our Front Office team at Grosvenor House Suites! Reporting to the Front of House Manager, the Night Manager is responsible for the smooth running of the Reception and the hotel at night. The ideal candidate will ensure the efficient operation and coordination of reception and the hotel, guaranteeing optimum profitability and click apply for full job details
Jul 27, 2025
Full time
An exciting opportunity has become available for a Night Manager to join our Front Office team at Grosvenor House Suites! Reporting to the Front of House Manager, the Night Manager is responsible for the smooth running of the Reception and the hotel at night. The ideal candidate will ensure the efficient operation and coordination of reception and the hotel, guaranteeing optimum profitability and click apply for full job details
LB RICHMOND UPON THAMES AND LB WANDSWORTH
Wandsworth, London
BusinessSupport Team Manager £42,192 - £51,127 per annum Permanent Full Time (36 hours) Wandsworth, London Town Hall Extension / SEND and Inclusion Hub Are you an experienced and process-driven Team Manager with a proactive and inspiring leadership style? Your next opportunity could be at the heart of Wandsworth Children's Services, where behind every successful frontline service is a team that keeps everything running smoothly, efficiently and with care. As a Business Support Team Manager, your main objective is to lead the delivery of a confidential, flexible, efficient and responsive business support service. You will manage the daily operations, ensuring your team supports the smooth running of services, maximises efficiency and delivers value for money. Your role includes overseeing administrative support, financial processes and offering expertise on business support systems, data protection and Council policies. About the role You will lead and manage a diverse team of 11 dedicated professionals, comprising Senior Business Support Officers, Business Support Officers and a Receptionist. You will ensure that five vital services - Education Welfare Service, Schools and Community Psychology Service, SEND and Inclusion, Wandsworth Autism Advisory Service, Virtual School - have the operational support they need to change lives. By providing operational leadership, maintaining performance measures, managing financial procedures and supporting staff development, you will ensure that the administrative needs of the services are met to the highest standard. The position requires you to understand and address a range of needs, including statutory obligations and oversee personnel in multiple locations while providing operational and motivational leadership. Additionally, your role will include responsibility for building management. Essential Qualifications, Skills and Experience: An understanding of 'safeguarding vulnerable adults and young people (and its relevance to the service area), and a willingness to attend training as required for both Children's Services and schools. Capture and recording of information, of the teams' workload activities to contribute to achieving good outcomes for children. Prior experience of providing office administrative support to frontline service staff and in staff management. Must be able to work independently, managing own workload effectively but be willing to learn and undertake other team members' work to help with demands to service such as leave and sickness. Ability to deal with competing demands through planning and prioritisation to meet deadlines. Strong communicator who can communicate effectively with senior council officers, health professionals, partner agencies and service users independently. Ensure staff maintain data integrity through accurate and timely recording of information. If you meet the above criteria and are ready to lead with purpose, making systems work better and people feel supported, we encourage you to apply - join us and be the steady hand behind services that change lives. For an informal conversation about the role, please contact Lewis Brunton by emailing Closing Date: 10 August 2025. Shortlisting Date: 11 August 2025. Interview Date: w/c 18 August 2025. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Jul 26, 2025
Full time
BusinessSupport Team Manager £42,192 - £51,127 per annum Permanent Full Time (36 hours) Wandsworth, London Town Hall Extension / SEND and Inclusion Hub Are you an experienced and process-driven Team Manager with a proactive and inspiring leadership style? Your next opportunity could be at the heart of Wandsworth Children's Services, where behind every successful frontline service is a team that keeps everything running smoothly, efficiently and with care. As a Business Support Team Manager, your main objective is to lead the delivery of a confidential, flexible, efficient and responsive business support service. You will manage the daily operations, ensuring your team supports the smooth running of services, maximises efficiency and delivers value for money. Your role includes overseeing administrative support, financial processes and offering expertise on business support systems, data protection and Council policies. About the role You will lead and manage a diverse team of 11 dedicated professionals, comprising Senior Business Support Officers, Business Support Officers and a Receptionist. You will ensure that five vital services - Education Welfare Service, Schools and Community Psychology Service, SEND and Inclusion, Wandsworth Autism Advisory Service, Virtual School - have the operational support they need to change lives. By providing operational leadership, maintaining performance measures, managing financial procedures and supporting staff development, you will ensure that the administrative needs of the services are met to the highest standard. The position requires you to understand and address a range of needs, including statutory obligations and oversee personnel in multiple locations while providing operational and motivational leadership. Additionally, your role will include responsibility for building management. Essential Qualifications, Skills and Experience: An understanding of 'safeguarding vulnerable adults and young people (and its relevance to the service area), and a willingness to attend training as required for both Children's Services and schools. Capture and recording of information, of the teams' workload activities to contribute to achieving good outcomes for children. Prior experience of providing office administrative support to frontline service staff and in staff management. Must be able to work independently, managing own workload effectively but be willing to learn and undertake other team members' work to help with demands to service such as leave and sickness. Ability to deal with competing demands through planning and prioritisation to meet deadlines. Strong communicator who can communicate effectively with senior council officers, health professionals, partner agencies and service users independently. Ensure staff maintain data integrity through accurate and timely recording of information. If you meet the above criteria and are ready to lead with purpose, making systems work better and people feel supported, we encourage you to apply - join us and be the steady hand behind services that change lives. For an informal conversation about the role, please contact Lewis Brunton by emailing Closing Date: 10 August 2025. Shortlisting Date: 11 August 2025. Interview Date: w/c 18 August 2025. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Supported Housing Officer Coventry, West Midlands, United Kingdom Responsibilities Manage voids in accordance with void and letting procedures, carry out referral assessments to determine eligibility, sign up new residents and carry out viewing, pre and post termination inspections and complete CORE returns Optimise income collection in accordance with income collection procedures, including affordability checks, payment plans, housing benefit provisional assessments for new claims and changes in circumstances To follow the housing and tenancy management procedures to include : Complete tenancy inductions for all new residents and ensure residents understand their license agreement responsibilities Maintain regular contact with residents to ensure effective tenancy management and address any breaches of tenancy. Ensure all non-eligible rent and service charges are paid by residents and assist with completion of welfare benefits in a timely fashion to avoid arrears. Issue warnings in accordance with procedures and license management Record and follow reporting procedures regarding incidents including harassment, threat of violence or hate crimes. To work as part of team on a rota basis to deliver professional reception duties, including pro-active monitoring of CCTV, visitors and door entry system Work in partnership with all other relevant services to support residents holistically and sign post appropriately. To ensure positive, supportive and collaborative relationships develop with support providers Undertake any other duties commensurate with this post as reasonably requested by the Supported Housing Manager and Team Leader. To fulfil the requirements of this role you will have experience, skills, and knowledge in the following areas: To understand and follow safeguarding procedures identifying and reporting safeguarding alerts where necessary to minimise the risk of abuse. Maintain records, written and electronic, provide outcome data, case studies and contribute information to reports as required. To carry out housing management inspections, complete health and safety assessments, follow fire evacuation plans and carry out regular testing of equipment and report defects and repairs. All work to be undertaken in line with the Group's policies and procedures, including Health & Safety, Customer Involvement, GDPR, Equality and Diversity and Safeguarding, plus comply with relevant codes of practise i.e. CCTV. Will be trained in first aid and hold fire marshal responsibilities Educated to GSCE Level Grade C - 4 or above or equivalent professional qualification, eg CIH level 3 and above. Enhanced DBS is mandatory. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Jul 26, 2025
Seasonal
Supported Housing Officer Coventry, West Midlands, United Kingdom Responsibilities Manage voids in accordance with void and letting procedures, carry out referral assessments to determine eligibility, sign up new residents and carry out viewing, pre and post termination inspections and complete CORE returns Optimise income collection in accordance with income collection procedures, including affordability checks, payment plans, housing benefit provisional assessments for new claims and changes in circumstances To follow the housing and tenancy management procedures to include : Complete tenancy inductions for all new residents and ensure residents understand their license agreement responsibilities Maintain regular contact with residents to ensure effective tenancy management and address any breaches of tenancy. Ensure all non-eligible rent and service charges are paid by residents and assist with completion of welfare benefits in a timely fashion to avoid arrears. Issue warnings in accordance with procedures and license management Record and follow reporting procedures regarding incidents including harassment, threat of violence or hate crimes. To work as part of team on a rota basis to deliver professional reception duties, including pro-active monitoring of CCTV, visitors and door entry system Work in partnership with all other relevant services to support residents holistically and sign post appropriately. To ensure positive, supportive and collaborative relationships develop with support providers Undertake any other duties commensurate with this post as reasonably requested by the Supported Housing Manager and Team Leader. To fulfil the requirements of this role you will have experience, skills, and knowledge in the following areas: To understand and follow safeguarding procedures identifying and reporting safeguarding alerts where necessary to minimise the risk of abuse. Maintain records, written and electronic, provide outcome data, case studies and contribute information to reports as required. To carry out housing management inspections, complete health and safety assessments, follow fire evacuation plans and carry out regular testing of equipment and report defects and repairs. All work to be undertaken in line with the Group's policies and procedures, including Health & Safety, Customer Involvement, GDPR, Equality and Diversity and Safeguarding, plus comply with relevant codes of practise i.e. CCTV. Will be trained in first aid and hold fire marshal responsibilities Educated to GSCE Level Grade C - 4 or above or equivalent professional qualification, eg CIH level 3 and above. Enhanced DBS is mandatory. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Automotive Service Advisor required in Luton, Bedfordshire An opportunity to join a highly successful Main Car Dealership. Salary, depending on experience, in the region of 26-28k with the opportunity to earn up to 36,000 with bonuses. Monday - Friday with Saturday morning on a rota basis (1in4). We are looking for a customer-focused individual who is committed to providing the highest level of customer care to all customers, maximising referrals and returning customers. The role involves greeting customers into the Service department, checking through paperwork in relation to any work required on the customer's vehicle, liaising with the Workshop Technicians and Parts Department where required in terms of work carried out on the vehicle, arranging collection or delivery of the vehicle and taking payments. This can be a very busy, demanding and challenging environment and therefore requires a positive, patient individual who is committed to ensuring each customer feels well looked after. Requirements: Motor Industry experience in a Service Advisor / Aftersales Advisor role; Computer literate; Strong communication skills and a good telephone manner. We'd welcome applications from those with experience on dealership reception or within a service bookings role who are looking to progress to a Service Advisor role. Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto Ltd quoting job reference ST1259 Service Advisor - Aftersales Advisor - Service Receptionist - Service Team Manager - Contact Centre Advisor - Customer Contact Executive - Dealership Receptionist - Showroom Host - Dealership - Automotive - Motor Trade - Service & Aftersales Full Time - Permanent - Job Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Jul 25, 2025
Full time
Automotive Service Advisor required in Luton, Bedfordshire An opportunity to join a highly successful Main Car Dealership. Salary, depending on experience, in the region of 26-28k with the opportunity to earn up to 36,000 with bonuses. Monday - Friday with Saturday morning on a rota basis (1in4). We are looking for a customer-focused individual who is committed to providing the highest level of customer care to all customers, maximising referrals and returning customers. The role involves greeting customers into the Service department, checking through paperwork in relation to any work required on the customer's vehicle, liaising with the Workshop Technicians and Parts Department where required in terms of work carried out on the vehicle, arranging collection or delivery of the vehicle and taking payments. This can be a very busy, demanding and challenging environment and therefore requires a positive, patient individual who is committed to ensuring each customer feels well looked after. Requirements: Motor Industry experience in a Service Advisor / Aftersales Advisor role; Computer literate; Strong communication skills and a good telephone manner. We'd welcome applications from those with experience on dealership reception or within a service bookings role who are looking to progress to a Service Advisor role. Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto Ltd quoting job reference ST1259 Service Advisor - Aftersales Advisor - Service Receptionist - Service Team Manager - Contact Centre Advisor - Customer Contact Executive - Dealership Receptionist - Showroom Host - Dealership - Automotive - Motor Trade - Service & Aftersales Full Time - Permanent - Job Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Head of Events (mat cover), leading an impressive team and programme of events at this innovative, dynamic and highly regarded Membership Body operating at the heart of the Financial sector. You'll be key to ensuring their events programme is brilliantly devised and delivered, forward looking and always 'of the moment'. Reporting to the Commercial Director, working closely with the content and marketing teams, and consultatively with internal policy experts and stakeholders, you'll be responsible for planning, oversight of processes, team management and operational delivery to maintain a consistently high standard for the 'member experience' and excellent commercial return across an extensive portfolio of UK events. The ideal candidate will have experience working closely with content and policy teams, as well as expert in leading a busy operational events team. Early October start - 13 months - excellent benefits - hybrid - office 2 days a week Organisation You'll be joining a very well established and highly regarded Body at the heart of the banking and finance industry, representing nearly 300 leading banks and firms across the sector. Their impressive inhouse team of c. 250 offer research, policy expertise, thought leadership and advocacy in support of their work. And a brilliantly executed and dynamic events programme in both terms of content and experience is a key aspect of their offering. Delivered by an operational events team of Event Managers and Co-ordinators the events programme is a busy calendar, conferences, seminars, webinars, workshops, lunches/dinners, receptions, a mix of regular events and also ad hoc events in response to additional stakeholder requests, and sponsor partnerships. The Role You will have full responsibility for the excellent delivery of the events programme, managing the team, ensuring the maintenance and improvement of processes, and working closely with internal content, policy and marketing teams to drive forward a relevant and high quality events programme within their sector (finance/banking) - constantly looking forwarding with an eye to innovation and improvement. You'll work closely with the Commercial Director to support them in defining and operationalising the wider strategy for the Commercial Delivery team. Responsibilities include: Integral to the planning, and responsible for operational delivery of the portfolio of events (mainly face-to-face but also virtual) Monitoring and oversight of budgeting across the events delivery team with individual project owners; ensuring financial detail is always ready to be reported, that milestones are being met, costs are being controlled and revenue targets met. Through collaborative working with the wider Commercial Delivery Team, and with colleagues across the business, responsible for ensuring that events are delivered to time and to budget, with both member value and commercial return being optimised. Leadership, motivation, development and line management of the Events team Acting as key liaison with the Head of Marketing, offering a holistic view of the whole portfolio to ensure that marketing and content efforts are maximised and that milestones between marketing and events leads are being met. Representing the Commercial Director, at key meetings, carrying out presentations to internal and external stakeholders. Enabling a culture across the team of collaboration with policy teams across the business and the support / validation of members and associate members Responsible for end-to-end management of multiple events and varied content streams. Responsible for generating event revenue, by delivering world class events, in line with the budget expectations of the Commercial Delivery team; Ensuring key sponsors and event partners are provided with support as required; that they are satisfied with their branding, exposure and overall experience Ensuring that all presentations and materials are received and checked in advance of events; working closely with the Principal, Head of Content - speakers, service providers and sponsors. You: You'll be an experienced and proactive Senior Events Professional, ideally a Head of Events with proven track record working to a member/sector agenda (within finance ideal!) - a process-driven business strategist and expert operational events practitioner, used to organising high-pressure and high-profile conferences, training and networking events. This role will be a natural home for a person who has experience of both conference production and event logistics, as it requires the skills to continually match complex regulatory and legislative issues with an interactive, outstanding delegate experience. An ability to analyse a complex problem's component parts to find innovative event solutions will be advantageous, while the ability to juggle multiple, diverse workflows simultaneously is essential. Team leadership, development and line management skills within an events environment Experience of delivering event programmes to meet organizational/sector objectives (could be Association, Corporate or other representative Body), working closely with content production teams, varied stakeholders and policy teams Experience of successfully managing large scale, c-level events and of varied event formats across f2f and virtual of varied sizes within a busy programme including dinners/lunches/receptions/workshops/webinars/conferences/training Experienced in working closely with content/policy teams and understanding of content as a driver for event design and planning Experience working within the financial sector is highly beneficial, though not essential Strong negotiation skills and advanced presentation skills. Solves complex problems; takes a new perspective using existing solutions. Understanding of branding sensitivity; experience of working successfully with multiple sponsors while maintaining brand integrity. Event marketing and copy-writing experience would be advantageous. Experience of successfully managing complicated budgets, managing costs and maximising commercial return. Able to appraise, improve and innovate as a natural part of your approach, forward thinking, a driver able to consultatively gain confidence, trust and high regard from others to drive event programmes and surpass expectations Excited about the next chapter in your career This is an excellent contract opportunity for a talented Senior Event professional / Head of Events looking for their next challenge, to fully immerse themselves in leading the events team and exciting and dynamic organisation. Click APPLY now - looking for an October start - 13 month maternity cover
Jul 25, 2025
Full time
Head of Events (mat cover), leading an impressive team and programme of events at this innovative, dynamic and highly regarded Membership Body operating at the heart of the Financial sector. You'll be key to ensuring their events programme is brilliantly devised and delivered, forward looking and always 'of the moment'. Reporting to the Commercial Director, working closely with the content and marketing teams, and consultatively with internal policy experts and stakeholders, you'll be responsible for planning, oversight of processes, team management and operational delivery to maintain a consistently high standard for the 'member experience' and excellent commercial return across an extensive portfolio of UK events. The ideal candidate will have experience working closely with content and policy teams, as well as expert in leading a busy operational events team. Early October start - 13 months - excellent benefits - hybrid - office 2 days a week Organisation You'll be joining a very well established and highly regarded Body at the heart of the banking and finance industry, representing nearly 300 leading banks and firms across the sector. Their impressive inhouse team of c. 250 offer research, policy expertise, thought leadership and advocacy in support of their work. And a brilliantly executed and dynamic events programme in both terms of content and experience is a key aspect of their offering. Delivered by an operational events team of Event Managers and Co-ordinators the events programme is a busy calendar, conferences, seminars, webinars, workshops, lunches/dinners, receptions, a mix of regular events and also ad hoc events in response to additional stakeholder requests, and sponsor partnerships. The Role You will have full responsibility for the excellent delivery of the events programme, managing the team, ensuring the maintenance and improvement of processes, and working closely with internal content, policy and marketing teams to drive forward a relevant and high quality events programme within their sector (finance/banking) - constantly looking forwarding with an eye to innovation and improvement. You'll work closely with the Commercial Director to support them in defining and operationalising the wider strategy for the Commercial Delivery team. Responsibilities include: Integral to the planning, and responsible for operational delivery of the portfolio of events (mainly face-to-face but also virtual) Monitoring and oversight of budgeting across the events delivery team with individual project owners; ensuring financial detail is always ready to be reported, that milestones are being met, costs are being controlled and revenue targets met. Through collaborative working with the wider Commercial Delivery Team, and with colleagues across the business, responsible for ensuring that events are delivered to time and to budget, with both member value and commercial return being optimised. Leadership, motivation, development and line management of the Events team Acting as key liaison with the Head of Marketing, offering a holistic view of the whole portfolio to ensure that marketing and content efforts are maximised and that milestones between marketing and events leads are being met. Representing the Commercial Director, at key meetings, carrying out presentations to internal and external stakeholders. Enabling a culture across the team of collaboration with policy teams across the business and the support / validation of members and associate members Responsible for end-to-end management of multiple events and varied content streams. Responsible for generating event revenue, by delivering world class events, in line with the budget expectations of the Commercial Delivery team; Ensuring key sponsors and event partners are provided with support as required; that they are satisfied with their branding, exposure and overall experience Ensuring that all presentations and materials are received and checked in advance of events; working closely with the Principal, Head of Content - speakers, service providers and sponsors. You: You'll be an experienced and proactive Senior Events Professional, ideally a Head of Events with proven track record working to a member/sector agenda (within finance ideal!) - a process-driven business strategist and expert operational events practitioner, used to organising high-pressure and high-profile conferences, training and networking events. This role will be a natural home for a person who has experience of both conference production and event logistics, as it requires the skills to continually match complex regulatory and legislative issues with an interactive, outstanding delegate experience. An ability to analyse a complex problem's component parts to find innovative event solutions will be advantageous, while the ability to juggle multiple, diverse workflows simultaneously is essential. Team leadership, development and line management skills within an events environment Experience of delivering event programmes to meet organizational/sector objectives (could be Association, Corporate or other representative Body), working closely with content production teams, varied stakeholders and policy teams Experience of successfully managing large scale, c-level events and of varied event formats across f2f and virtual of varied sizes within a busy programme including dinners/lunches/receptions/workshops/webinars/conferences/training Experienced in working closely with content/policy teams and understanding of content as a driver for event design and planning Experience working within the financial sector is highly beneficial, though not essential Strong negotiation skills and advanced presentation skills. Solves complex problems; takes a new perspective using existing solutions. Understanding of branding sensitivity; experience of working successfully with multiple sponsors while maintaining brand integrity. Event marketing and copy-writing experience would be advantageous. Experience of successfully managing complicated budgets, managing costs and maximising commercial return. Able to appraise, improve and innovate as a natural part of your approach, forward thinking, a driver able to consultatively gain confidence, trust and high regard from others to drive event programmes and surpass expectations Excited about the next chapter in your career This is an excellent contract opportunity for a talented Senior Event professional / Head of Events looking for their next challenge, to fully immerse themselves in leading the events team and exciting and dynamic organisation. Click APPLY now - looking for an October start - 13 month maternity cover
Field Sales Account Manager, North Wales Up to 37,000 basic + car allowance + uncapped commission (OTE 60,000 year 1) This is an incredible career role with a fast-growing, 1.25 billion turnover company as a Field Sales Account Manager in North Wales working with SMEs. The role combines Account Management, New Business and 'door knocking'/'door stepping' the neighbouring businesses within your patch. The role includes training and mentoring from the 2024 sales trainer of the year, and you are supported on a 1:1 basis by telesales, who will help generate leads. In Return, as a Field Sales Account Manager, You Will Receive Competitive basic salary up to 37,000 with uncapped earning potential. Realistic OTE of 60,000 in Year One. 5,000 Car allowance Comprehensive training and personalised development from an award-winning sales coach. Rapid career advancement opportunities - become a sales manager within 18 months! Car allowance, pension, private healthcare, and more What is Required to Succeed as a Field Sales Account Manager Proven experience in field sales or account management Ideal backgrounds include hygiene services, FM services, Payment Solutions, Security services (physical and electronic), laundry services, consumer goods into independent retailers, office equipment and other roles selling into SME businesses such as pubs, restaurants, hair salons, launderettes, small offices, small industrial, etc. The sales conviction to make some cold calls. Experience of asking for the names of decision-makers from reception and picking up compliment slips would be perfect. Strong B2B sales ability. Excellent communication and negotiation skills Self-motivated with a drive to succeed As the company is FCA-regulated, you must also be confident of passing background checks, which include adverse credit history, disqualified directors and DBS Checks. Ready to take the next step? To apply, send your CV to (url removed) This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. (phone number removed). View our Privacy Policy and Candidate Privacy Notice
Jul 25, 2025
Full time
Field Sales Account Manager, North Wales Up to 37,000 basic + car allowance + uncapped commission (OTE 60,000 year 1) This is an incredible career role with a fast-growing, 1.25 billion turnover company as a Field Sales Account Manager in North Wales working with SMEs. The role combines Account Management, New Business and 'door knocking'/'door stepping' the neighbouring businesses within your patch. The role includes training and mentoring from the 2024 sales trainer of the year, and you are supported on a 1:1 basis by telesales, who will help generate leads. In Return, as a Field Sales Account Manager, You Will Receive Competitive basic salary up to 37,000 with uncapped earning potential. Realistic OTE of 60,000 in Year One. 5,000 Car allowance Comprehensive training and personalised development from an award-winning sales coach. Rapid career advancement opportunities - become a sales manager within 18 months! Car allowance, pension, private healthcare, and more What is Required to Succeed as a Field Sales Account Manager Proven experience in field sales or account management Ideal backgrounds include hygiene services, FM services, Payment Solutions, Security services (physical and electronic), laundry services, consumer goods into independent retailers, office equipment and other roles selling into SME businesses such as pubs, restaurants, hair salons, launderettes, small offices, small industrial, etc. The sales conviction to make some cold calls. Experience of asking for the names of decision-makers from reception and picking up compliment slips would be perfect. Strong B2B sales ability. Excellent communication and negotiation skills Self-motivated with a drive to succeed As the company is FCA-regulated, you must also be confident of passing background checks, which include adverse credit history, disqualified directors and DBS Checks. Ready to take the next step? To apply, send your CV to (url removed) This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. (phone number removed). View our Privacy Policy and Candidate Privacy Notice
Customer Service Manager - Nights page is loaded Customer Service Manager - Nights Apply locations Canvas Birch, London, UK time type Full time posted on Posted 30+ Days Ago job requisition id R ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY A great opportunity to become part of the team launching our brand-new student housing in Wembley as Night shift Customer Service Manager. This role provides the perfect platform to leave a lasting impact by helping establish the top student living space in the region. We're seeking a suitable individual with a background in customer service; further training, growth opportunities, and ongoing assistance will be available. The perfect person for this role will Contribute to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of customer service, security and health and safety. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Leads overnight shifts. Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs) Supervises the routines of the onsite security teams including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required Inducts new security team members in the required company policies and procedures. Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out Responds to booking enquiries and undertakes sales conversations with potential new customers or ensures handover enables next day follow up to ensure full occupancy of the community Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents. Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills General administration duties Minor maintenance issues - and the effective reporting of all tenant faults if unable to deal with the fault there and then. Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level Fixing leaks through isolating water supply This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within reason of the original remit. Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls Responsible for your own health and safety and that of all colleagues Reporting in the handover/security handover book all issues encountered during the night Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times. Conducts and logs room and communal area inspections as required Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested Role Scope The Canvas Wembley Arthur House community accommodates approximately 770 Key Relationships Community Managers and Community Teams. Regional Operations Managers Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH Experience & Skills Essential Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment Self-starter with the ability to self-motivate A strong team player but capable of working autonomously and taking ownership. Evidence of organization skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail Fluent English verbal and written communication skills Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Welcome Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar About Us As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management . click apply for full job details
Jul 25, 2025
Full time
Customer Service Manager - Nights page is loaded Customer Service Manager - Nights Apply locations Canvas Birch, London, UK time type Full time posted on Posted 30+ Days Ago job requisition id R ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY A great opportunity to become part of the team launching our brand-new student housing in Wembley as Night shift Customer Service Manager. This role provides the perfect platform to leave a lasting impact by helping establish the top student living space in the region. We're seeking a suitable individual with a background in customer service; further training, growth opportunities, and ongoing assistance will be available. The perfect person for this role will Contribute to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of customer service, security and health and safety. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Leads overnight shifts. Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs) Supervises the routines of the onsite security teams including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required Inducts new security team members in the required company policies and procedures. Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out Responds to booking enquiries and undertakes sales conversations with potential new customers or ensures handover enables next day follow up to ensure full occupancy of the community Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents. Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills General administration duties Minor maintenance issues - and the effective reporting of all tenant faults if unable to deal with the fault there and then. Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level Fixing leaks through isolating water supply This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within reason of the original remit. Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls Responsible for your own health and safety and that of all colleagues Reporting in the handover/security handover book all issues encountered during the night Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times. Conducts and logs room and communal area inspections as required Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested Role Scope The Canvas Wembley Arthur House community accommodates approximately 770 Key Relationships Community Managers and Community Teams. Regional Operations Managers Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH Experience & Skills Essential Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment Self-starter with the ability to self-motivate A strong team player but capable of working autonomously and taking ownership. Evidence of organization skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail Fluent English verbal and written communication skills Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Welcome Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar About Us As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management . click apply for full job details
