Head Of Salesforce - COE

Permanent role

Hybrid Working 2 days onsite per week

The Head of Salesforce Centre of Excellence (CoE) is responsible for the Salesforce strategic direction, capabilities, and operational excellence in the organisation. The role requires a strong understanding of the Salesforce product suite and management experience of salesforce administrators and developers.

This role also requires strategic vision, strong leadership, and programme management skills to ensure the successful delivery of initiatives and the ongoing adoption of Salesforce across the organisation.

The successful candidate will develop business-focused solutions, manage the Centre of Enablement (CoE) and key internal business and external (SI, Salesforce, other government department) relationships on behalf of the organisation.

This is a strategic platform to navigate data challenges, inefficiencies and nonstandard processes. This will not be used as a sales and marketing tool for the organisation, this is used to manage processes, cases, contacts etc.,

Key Responsibilities

Strategic Leadership and Governance:

• Define, implement and communicate the vision, strategy, and roadmap for the
• Salesforce CoE, ensuring alignment with organisational objectives and digital transformation goals.
• Establish and enforce governance frameworks, standards, and best practices for Salesforce utilisation across the organisation.

Centre of Excellence (CoE) Management:

• Build and manage a high-performing CoE team, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and deliver training programs to enhance the team's Salesforce capabilities and ensure knowledge sharing.

Offshore Systems Integrator (SI) Relationship Management:

• Establish and maintain strong partnerships with offshore SIs, ensuring clear communication and alignment of objectives.
• Oversee the quality and timeliness of deliverables from offshore partners, ensuring they meet organisational standards and requirements.

Business-Focused Solution Development:

• Collaborate with business stakeholders to identify business requirements and translate them into effective Salesforce solutions.
• Oversee the design and implementation of scalable and secure Salesforce applications that enhance business processes and deliver measurable value.
• Ensure solutions are user-centric and adhere to user experience best practices.

Salesforce Administration and Development:

• Lead the administration of the Salesforce platform, including user management,

security configurations, data integrity, and system maintenance.

Automation Strategy and subject knowledge

• Champion the leveraging of automation to optimise business processes and efficiencies.
• Proactively engage in and shape the DDSS Automation and AI strategy and CoP.
• Collaborate closely with Data, AI and Enterprise Architecture teams.

Key Outputs and Deliverables

• Salesforce CoE Strategy & Roadmap
• Governance Frameworks
• Performance Metrics & Reporting
• Talent & Capability Development
• Reusable Assets & Standards

Essential

Strategic Vision and Leadership - Possesses a clear strategic vision for how Salesforce aligns with an organisations broader business goals

Salesforce Expertise - Extensive hands-on functional and technical experience with Salesforce products and architecture

If this sounds like you and you are looking for your next peramanent opportunity to drive and shape this role into your own, apply now.