338 jobs found

Job title: Housing Customer Service Advisor Location: London N4 (Office based for 1 month) then 1 or 2 days from home Start Date: ASAP Contract Type: Temporary 6 months Weekly Hours: 35 hours per week Job Purpose We're seeking a confident and customer-focused Customer Service Advisor to be the first point of contact for residents, contractors, and stakeholders. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering a professional and responsive service. Key Responsibilities: Act as the first point of contact for all customer and contractor queries via phone, email, or in person Resolve queries at first contact wherever possible, or direct them to the appropriate team Log and manage repairs, complaints, transactions and service requests using internal systems Assist with arrears enquiries, analysing account history and advising on next steps Support callers reporting anti-social behaviour and other casework matters, ensuring accurate recording and correct advice is given Carry out administrative tasks including managing emails, generating letters, logging data, and processing orders or requests Take ownership of customer interactions and follow up to ensure satisfaction Provide reception cover, welcoming visitors and maintaining a professional front-of-house environment Candidate Profile Experience in a customer service or contact centre environment Excellent communication and interpersonal skills Strong attention to detail and the ability to problem solve under pressure Ability to manage time effectively and prioritise competing tasks Proficient with Microsoft Office and confident in learning new systems Experience within housing or public services (desirable but not essential) A positive, flexible, and professional approach to work Committed to delivering inclusive, respectful, and high-quality service If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to

Serves as a subject matter expert and leads a team of analysts responsible for the implementation and administration of Vanguard's Code of Ethical Conduct and associated compliance processes. Drives the direction and develops policies and procedures to ensure compliance with regulatory requirements and ethical standards. Contributes to the development and oversees the implementation of monitoring programs and procedures to ensure regulatory compliance and protect shareholder assets. Serves as a trusted advisor to the business and partners with leaders to deliver solutions to complex and elevated issues. Director Conduct Office 25 Walbrook, London Director, Regulatory Engagement and Conduct Office Vanguard's purpose is to take a stand for all investors, to treat them fairly and to give them the best chance of investment success. With a rapidly growing business in Europe and against the backdrop of ever evolving regulatory requirements, we are seeking a highly experienced regulatory compliance professional to lead our European Conduct office, drive and own our Conduct Risk Framework, manage the Individual Accountability Regimes in Europe SMCR at Vanguard (currently SMCR in the UK and IAF in Ireland), together with oversight of Vanguard's Code of Ethical Conduct. Summary of Role This position will report directly into the Global Head of Ethics and Conduct Compliance, and complement an existing team of expert and diverse compliance professionals supporting our Global Conduct Team, as well as our European business. An in-depth understanding of the FCA's regulatory requirements and regulatory posture is required to guide proactive, open and transparent engagement, to ensure the SMCR regime is implemented and administered as required, and interpretation of FCA's requirements appropriate. Vanguard's Code of Ethical Conduct is central to our ways of working. Ensuring that the policies underpinning the Code are appropriately understood and embedded, through proactive, thoughtful and innovative programmes of engagement and training is critical. Close collaboration and engagement with Vanguard's Human Resources function is required, as such the role holder will lead on broader Compliance engagement with HR, as required, including providing technical advice on regulations relating to remuneration. The role holder will work closely with the Global Head of Ethics and Conduct Compliance, Chief Compliance Officer, Europe and other stakeholders on the thoughtful use of the Conduct Panel which is responsible for considering conduct matters, including UK conduct rule and Ireland conduct standard breaches. Our second line of defense Compliance team are trusted advisers, commercially minded and proactive in their understanding of Vanguard's mission, vison & strategy, and objectives. The role is necessarily broad, fast paced and demanding, and should prove a fulfilling role for the right candidate. The successful candidate will collaborate and support colleagues in all relevant geographies, particularly within Compliance, Risk, the wider Office of the General Counsel (Legal, Investment Stewardship and Public Policy). Core Responsibilities: Acts as a senior culture champion and the voice of good conduct at Vanguard Europe. Alongside other senior managers, champions a business led conduct culture and a compliance mindset within Vanguard Europe. Drives the process to evidence that good conduct is fully embedded throughout Vanguard Europe, including implementing and owning our Conduct Risk Framework, aligned with regulatory expectation and Vanguard's mission and values. Provides leadership, advice, guidance and support, in respect of conduct items, for business changes and strategic initiatives. Builds a conduct programme that engages all crew with a sense of personal accountability as stewards of the duty of care we owe customers, including ownership of the training programme in respect of conduct risk items. Receives, reviews and analyses management information in relation to the assessment of conduct risk including providing support to business lines and Senior Executives. Leads the definition and monitoring of Conduct Key Performance Indicators, supports the Conduct Risk Assessment process and undertakes, or sponsors thematic reviews of key areas of concern. Responsible for oversight and deliberation (including through the Conduct Panel) of crew conduct issues, including by way of example: conduct rule breaches, non-financial misconduct, Code breaches policy breaches, incidents and complaints and near-misses relating to crew activity, and conflicts of interest, as appropriate. Presentation and engagement with Senior Management, Boards and relevant Committees in relation to conduct at Vanguard Europe, including reporting on the Conduct Risk Framework, risk metrics, conduct management information, trends and trajectories. Provide technical regulatory advice and interpretation of regulatory expectations to the wider Compliance team and management. Management of the SMCR regime at Vanguard, ensuring it is appropriately embedded and managed across the UK business, Senior Manager, Certified and Conduct Rule populations. Management of the IAF regime at Vanguard, ensuring it is appropriately embedded and managed across the Irish business and impacted crew. Management of the Code of Ethical Conduct for Vanguard Europe, providing risk-based monitoring, oversight and reporting. Providing advice and guidance, and operating appropriate governance with HR, on Remuneration considerations. Leading policy governance for Vanguard Europe, including good policy management practices within the Europe Compliance function. Supporting the Chief Compliance Officer, Europe, meet local governance reporting requirements. Maintain expert knowledge and awareness of the investment industry. Stays abreast of current market, regulatory and industry relevant news. Serve as an expert, trusted advisor and provide guidance to the team on compliance related issues. Participate in special projects and performs other duties as assigned. Line management responsibilities What it takes Minimum ten years related experience, including regulatory supervisory experience or regulatory relationship management experience. Experienced leader with proven track records of developing and leading effective and efficient teams, and excellent communication skills, confident engaging with senior leaders. A curious mindset, commercial, tenacious, lateral thinking, proactive and relationship orientated. Ability to assess business risk priorities associated with compliance risks and ability to make risk-based decisions, using sound judgement to escalate appropriately. Confidence in influencing decisions and engaging with cross functional stakeholders at all levels and across geographies. Strong regulatory technical knowledge of FCA and European requirements, including SMCR and Remuneration. Understanding and awareness of the importance of ethical standards in the investment management industry, with an ability to generate awareness, understanding and engagement on this important responsibility. Maintain a deep knowledge and awareness of the investment industry. Stay abreast of current market, regulatory and industry relevant news, and represent Vanguard at industry forums. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Special Factors Vanguard is not offering visa sponsorship for this position. This position is hybrid and would require you to work in the office location Tuesday, Wednesday and Thursday. About Vanguard Vanguard is an investment company unlike any other. It was founded by Jack Bogle in the US in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. Jack helped bring investing to the masses with the index fund. Index funds do not pick individual shares or bonds to beat the market. They supervise the performance of the entire market. Or as Jack put it, "Don't look for the needle in the haystack. Just buy the haystack!". We have stood for low-cost, uncomplicated investing ever since. Over the last 45 years people have come round to our way of thinking and more than 30 million investors worldwide now trust us with their money. Inclusion Statement Vanguard's continued dedication to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing." We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose. Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration . click apply for full job details

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. Interactive Brokers (U.K.) Limited ("IBUK"), based in the City of London, is part of the wider Interactive Brokers Group. We seek a motivated and talented attorney with experience in financial services retail work and familiarity with securities and broker-dealer issues. The legal counsel will be involved in a wide range of matters including drafting of contractual documentation and policy documents, leading the negotiation of framework agreements regulating the access of institutional clients to the IBKR platform, drafting intercompany and third party arrangements governing execution, clearing and custody services, assisting with a variety of legal issues related to the on-boarding and life cycle of client accounts, including, where required, researching and drafting replies to complex client complaints. The ideal candidate will be familiar with Excel and PowerPoint and can interrogate internal databases and instruct software developers. The legal counsel will sit within the European legal team, which supports the business of Interactive Brokers in the U.K., EEA and the Middle East. We currently operate a hybrid working model in one of the most iconic City of London towers on Fenchurch Street. You will be pleased to hear we offer lunch from a selection of vendors every day you are in the office. Responsibilities include, but are not limited to: Assist with the drafting and review of client-facing documentation, intercompany and other agreements. Lead the negotiation of framework agreements regulating the access of institutional clients to the Interactive Brokers platform. Lead the negotiation of outsourcing agreements and custody, execution and clearing arrangements with institutional clients. Assist with the launch of new account types and new product offerings. Carry out annual reviews of customer-facing documentation and account applications. Updating internal records. Assist with interacting with the developers when required to change customer documentation, sections of the website and delivery or client communications. Summarise legal advice and document legal projects. Advise on account life events (such as incapacities, estates, insolvencies, account freezes or closures). Research legal topics and draft legal memos on legal and regulatory requirements applicable to existing and new lines of business. Skills and Qualifications A UK-qualified solicitor with significant experience (ideally at least 7 years of experience) at a law firm, financial institution, financial services regulatory agency, exchange or EU/US authorised broker-dealer. Solid academic background. Excellent command of English. Distinct ability to establish, document and operationalise legal processes. Strong conceptual, organisational and analytical skills. Dedicated problem solver with a can-do attitude. Practical and flexible approach to work. Strong command of Excel, Jira and Confluence. Location and hours: 20 Fenchurch Street, London, EC3M 8AF Career support and development Salary commensurate with experience Performance-based discretionary cash bonus scheme Discretionary stock grant Group Life Assurance cover Group Income Protection Occupation pension scheme based on Gross earnings Above statutory annual leave, increasing with service We currently offer daily company-paid lunch and healthy snack options throughout the day (when working from the office) Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants) Travel season ticket loans Cycle to work scheme. on successful completion of the probation period Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace. If you have what it takes to become part of our London office team, please apply today! Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Privacy Select Are you a resident of the United Kingdom (UK), People's Republic of China or European Union (EU) ? Privacy Disclosure Select Interactive Brokers ("IBKR") is committed to protecting the privacy of its users. 1. Aggregate Information about Visitors. We collect information on a general and aggregate basis, such as IP addresses, in order to analyse the performance of our sites. This data is used completely anonymously in order to determine the number of people who visit our sites and the most frequently used sections of our sites. 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The security of our system is very important to us and we work hard on it. However, please note that no data transmission over the Internet is 100% secure. Pronouns (Optional) Select Where did you learn of this position? Select Source Do you now, or will you in the future, need sponsorship from an employer in order to obtain, extend or renew your authorization to work in the United Kingdom? Select Are you able to work from the office for 3 days per week (5 days during probation)? Please provide current/last employer name: For fresh graduates please mention 'NA'. What is your desired base salary? 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Senior Associate - Workday Human Capital page is loaded Senior Associate - Workday Human Capital Apply locations GB - London time type Full time posted on Posted 6 Days Ago job requisition id 30912 Job Family: Human Capital Generalist Travel Required: Up to 10% Clearance Required: None We are Guidehouse, a leading global consulting firm serving the public sector and commercial clients with specialised capabilities in strategy, technology, and risk management.You may not yet know our name, but we have a rich history. In Europe, we build on a 40-year track record in energy and sustainability (previously under Navigant and Ecofys brands). We offer an exciting, fast-paced environment that fosters intellectual growth and rewards individuals based on impact, not tenure. Our firm is at the forefront of an emerging model solving complex problems that stretch across government and private companies, affording our people the opportunity to be on the cutting edge of the consulting profession. By focusing on markets facing transformational change, technology-driven innovation, and significant regulatory pressure, our employees also develop and deploy world class knowledge and problem solving that leads to breakthrough solution. What You Will Do: You will be the Workday expert supporting the Human Capital team in the Europe, Middle East and Canada business segment at Guidehouse. This is an opportunity for an Human Capital Senior Associate to hit the ground running in a varied role with focus on Human Capital administration and supporting the Human Capital Business Partner. You will be teaming up with an International Human Capital Team across Europe and the United States. This is a fantastic opportunity to take ownership for key HR processes and grow with the business over time by creating a track record of experience on the whole employee life cycle. We are a supportive and fun team who love to learn and grow our experience and careers. We offer you a possibility for hybrid work, an attractive compensation and benefits. You will be the go-to person for all Workday HRIS administration, including proactively developing reports and dashboards in Workday to support data based decision making. Process changes across the employee life cycle in partnership with centralized HR teams in the UK and US. Assist and oversee the administrative onboarding process in partnership with Talent Acquisitions and the Onboarding team in the US and provide HR onboarding training to new hires on their start day. Supporting absenteeism management activities, ranging from administration to advising managers and employees on reintegration efforts. Arranging and administering a range of HR related processes, such as the vacation registration process, public transport cards and preparing employer statements. Support the wider HR team with recurring HR processes including performance management and talent reviews, employee relation matters, projects and ad hoc requests. Support HR Business Partners with the process of any grievances, complaints, performance management matters or disciplinaries. Leverage relevant HR system (Workday) and Excel for reporting purposes Reviewing of monthly payroll in close collaboration with the payroll team and external provider. Management and archiving of human resources records. Besides the day to day work you take initiative to look for improvement in processes. Ensure orderly HR administration and fulfillment of legal requirements in regard to maternity leave, parental leave, long term illnesses etc. What You Will Need: Degree education. 4 (FOUR) or more years work experience in Human Resources or Human Capital roles such as HR Generalist, HR Coordinator, HR Specialist or other comparable positions. High proficiency in HRIS in Workday for Human Capital Management, including Core HCM, Compensation, Benefits, Time and Absence, Security and Reporting modules. High proficiency in building reports and dashboards in Workday to support data based decision making. A proactive approach to Workday HRIS, preempting and identifying business needs and insights and relevant reports, data and dashboards. Proficient in Microsoft Office including Excel and PowerPoint. Proactive, with a self-starter mind-set. You have ideas and enjoy contributing to employee wellbeing and engagement. Hold a current Right to Work in the UK (e.g. UK Passport, EU Settled Status, Indefinite Leave to Remain). Visa sponsorship is not available for this role. What Would Be Nice To Have: Experience of supporting other international offices. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. About Us Guidehouse is a globalAI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience inthe healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals toachieve lasting impact and shape a meaningful future.

Description GROUP TECHNICAL MANAGER SALARY INCLUDES AN ADDITIONAL 10% PERFORMANCE RATED ANNUAL BONUS Implement, manage and constantly improve the quality systems used throughout the La Fromagerie wholesale site in Highbury (including warehousing operations) and the La Fromagerie shops to ensure food safety, quality and legal compliance. Maintaining Wholesale HACCP and SALSA - liaising with Wholesale Manager regarding systems and updates required as well as co-ordinating and implementing the documents and worksheets for an efficient stock control. Working alongside Wholesale/Warehouse Manager, together with shop Managers on movement of goods, rotation and maintaining the seasonality and information background. Key Responsibilities: Manage, maintain and enhance the companies HACCP system. Act as HACCP lead Implement procedures for SALSA accreditation Act as site lead for SALSA, EHO, TSO and Auditing Manage customer complaints and trading standards enquiries Manage the pest control function with outside contractors Create and maintain product specification sheets and technical data Create the technical aspects of all labelling Provide guidance on legal compliance related to labelling Act as subject matter expert for all project/ ad hoc and technical queries Undertake Wholesale price updates in Eureka and support with pricing where necessary Maintain contact with shops both face to face and through email, including Cheese Rooms to make sure they are running properly with all systems in place, and also the Cheese Rooms are showcasing specific cheeses that need to be sold quickly, as well as cheeses being used by kitchen are suitable for cooking, as well as bringing seasonality into focus. Duties: Monitor and enhance the quality systems used across the company (wholesale and retail sites) taking appropriate remedial action in the case of non-compliance. Ensure that all aspects of food safety, quality and legal compliance are maintained throughout the company Be responsible for the Product Matrix and product specifications. Ensuring all staff are trained in food safety and hygiene. Train staff to fully understand HACCP. Create HACCP documents as required and maintain, monitor and enhance the HACCP system. Liaise with new clients and provide accreditation packs where required. Monitor and maintain the Product Specifications system and use it to monitor the quality of raw materials. Handle any issues related to Product non-compliance including ensuring that the raw material is quarantined and the supplier is made aware. Liaise with the Purchasing Department when new Products are purchased for commercial reasons. Create the technical labelling, including ingredient lists, translations and nutritional panels. Undertake supplier visiting, if appropriate, and manage any Product compliance certificates. Manage customer complaints, including recording of data, drafting written replies to customers and following up to ensure that operations have carried out any remedial action (liaison with directors required). Manage any trading standards enquiries or complaints, including proposing remedial action, product recall and managing a shelf life library. Ensure that a critical team is briefed in preparation for product recall procedures. Implement, manage and maintain the SALSA accreditation process and follow up non-compliances. Manage relationships with external accreditation and technical advisory organisations. Observe and comply with the employee responsibilities as stated in the company's health and safety policy. Support the Wholesale Manager and Assistant Manager with all aspects of the day to day running and management of the La Fromagerie Wholesale Division. Support Wholesale Manager and Patricia Michelson with French ordering if you are proficient in the French written and speaking language. Preferred/Desired Qualifications/Experience: Food Hygiene (level 3-4) HACCP advanced (level4) In-depth knowledge of SALSA and implementing SALSA processes and procedures Internal Auditor Cheese knowledge or willing to learn more about cheese

Bókun is a business management software created specifically for suppliers of tours, attractions, and experiences around the world. Its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels alongside enabling 3rd parties to build and connect to our platform while optimizing supplier operations with new tools and services to support business growth. Bókun acts as a booking engine, an inventory channel manager, a price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies. About Tripadvisor Tripadvisor, the world's largest travel site , is on a mission to enable travelers to unleash the full potential of every trip. With over a billion reviews and opinions covering the world's largest selection of travel listings worldwide - covering approximately 7.5 million accommodations, airlines, cruises, attractions, and restaurants - Tripadvisor provides travelers with the wisdom of the crowds to help them decide where to stay, how to fly, what to do and where to eat. What you'll do: As a Technical Customer Service Advisor at Bókun, you will undertake a variety of duties from troubleshooting technical issues to investigating in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. Using all available knowledge tools and resources to achieve the defined monthly goals you will be required to quickly diagnose and triage issues, resolve incidents, and/or dispatch to the next resolving group according to the escalation process. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. Your key responsibilities will include: Handle English & Italian emails, calls, or chats according to company policy. Troubleshooting incoming issues, identifying root causes, and finding a path to resolution. Researching and resolving internal (Tier 1) and external user-reported issues related to the product. Gather data, test, and replicate problems. Raising detailed bug tickets for the development team where necessary and proactively following up on the tickets. Ensure excellent troubleshooting documentation. Act as an internal escalation route for all Tier 1 support issues. Collaborating with technical teams to help with support escalations. Follow best practice incident management processes to meet your monthly goals (Response time, Quality scores, Customer Satisfaction metrics). The ideal person for this role will be: 1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting were required (preferably in the B2B sector). "Problem-Solving" character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. Hold a basic knowledge of CSS, HTML, and website CMS tools. Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution. A team player who is positive, friendly, and has a can-do attitude towards staff and customers. Confident and competent in handling complaints, mediation, and troubleshooting technical issues. Experience within the travel, tourism, leisure, and hospitality industries would be an advantage but is not essential if you have a passion for customer care. Italian and English are the languages required to be fluent in written and spoken Ability to multitask in a fast-paced environment, Identifying next steps and executing them diligently. Ability to work shift patterns, including some weekends What We Offer: Competitive salary and performance-based quarterly bonus. Hybrid workflow with 2 days of office presence in our Oxford office Comprehensive benefits package, including well-being, health, dental, and many more Generous vacation and paid time off policy. Opportunities for professional growth and development within a rapidly expanding organization. Collaborative and supportive work environment, with a team of dedicated professionals. The chance to make a real impact in the travel and tourism industry. Location : Hybrid working 2 days a week out of our Oxford office If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to and let us know the nature of your request. Please include the job requisition number in your message.

Legal, Private Wealth Management Lawyer, Executive Director, London location_on London, Greater London, England, United Kingdom WHO WE ARE The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net-worth individuals. Founded in 1869, the firm is headquartered in New York and maintainsoffices in London, Frankfurt, Tokyo, Hong Kong and other major financial centres around the world. THE LEGAL DIVISION The Goldman Sachs Legal Division spans offices across 37 cities worldwide, from which we provide counsel and advice to support the global activities of the firm and our clients. Our focus is on providing the highest quality legal advice while managing regulatory and reputational risk. OUR DIVISION'S CULTURE As a division, we are focussed on our people and their development and are committed to creating an environment that is diverse and inclusive. We offer numerous training and career development opportunities including a weekly legal training programme, division mentoring schemes and a people development committee tasked with providing tangible tools to help manage and develop careers. The division also has several active and varied committees including the Diversity, Pro Bono, Innovation, Charity and Social Committees and encourages participation in the Women's, Black and LGBT firmwide affinity networks. EMEA WEALTH MANAGEMENT LEGAL TEAM The EMEA Wealth Management Legal team provides legal support to Private Wealth Management (PWM) and Goldman Sach's EMEA consumer deposits business (which operates under the"Marcus" brand). PWM and Marcus are part of the Asset and Wealth Management Division of Goldman Sachs. PWM provides a comprehensive range of investment services, including discretionary investment management, investment advice, brokerage services and lending, to wealthy individuals and families worldwide, across a diversified range of asset classes, including equities, fixed income, structured products, derivatives, hedge funds and other alternative investments. Marcus offers a variety of competitive savings products to help meet the needs of its retail customers and to help them reach their financial goals. ROLE RESPONSIBILITIES We welcome people from a variety of academic backgrounds and personal interests. We are looking for an experienced, motivated and innovative lawyer, who is interested in a technically challenging and rewarding advisory role.The ideal candidate will have experience of some or all of the following areas: consumer products and markets, online banking platforms and services, payments and other investor products and platforms. Experience in financial regulation (including with respect to retail markets) and wealth management is also desirable. The successful candidate will: Advise PWM and Marcus on all aspects of the client relationship from client pitches through to the onboarding journey, structuring of accounts and account opening procedures, negotiation of account documentation and investment restrictions, and support on client or transaction-specific questions. Advise PWM and Marcus on a variety of business issues, including new business initiatives, customer servicing and communications, and changes to existing product and service offerings. Advise on marketing, operations resiliency and related risks, technology and operations incidents, regulatory notifications and other interactions with regulators, and complaints Advise on a wide range of regulatory topics across the UK and EU, such as interpretation of new and existing regulations and assessment of the impact of regulations to our business activities, advising on complex cross-border questions. Analyse and advise product specialists in PWM and Marcus on all aspects of product development and documentation. Liaise with other lawyers in the Goldman Sachs Legal Division globally as well as other relevant groups throughout the firm, including compliance, controllers (including regulatory controllers), trading, product origination, marketing, operations, business and organisational leadership and tax. Liaise with outside counsel on a broad range of domestic and cross-border jurisdictional issues. Have a minimum of 4 years post qualification experience. Have strong analytical and organizational skills. Have excellent interpersonal and communication skills and the proven desire to work on a high-performing team. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

About us: Axis has experienced continual growth since its establishment in 1986, we're not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK's largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors. Benefits Annual holiday; 22 days increases after 1 years' service to a maximum of 5 days Long service awards; continuous service at key achievements are rewarded Perkbox; from free coffees and cinema tickets to trips away and much more Volunteer day; paid yearly volunteer days for a worthy cause The Role The Customer Experience Manager (Call Centre) role will support the Head of Customer Services to improve customer service delivery across the Repairs & Maintenance division's Customer Service Call Centres, positively impacting on the end-to-end customer journey and customer satisfaction levels whilst always promoting the company values. Responsibilities Training Support with the review and development of all training content for Customer Service Advisors, Team Leaders and Managers Support with the review and development of Customer Service induction content, along with the delivery of this in the absence of the Head of Customer Services Call Centre Support with the monitoring and reporting on calls and CSA performance to include average handling times, wait times and grade of service for all call centres. Conduct regular live monitoring to ensure the correct scripts and introductions are used, record call quality on call quality assessment forms and feed back to managers. Complaints Support with monitoring and reporting on complaints in relation to call handling as per company and Client procedures, helping to ensure teams are correctly recording, reporting, and closing complaints in a timely fashion and Support with trend analysis. Requirements: Experience of managing within a Customer Services environment is essential Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential Experiencing of reporting and analysing trends to identify improvement opportunities is essential Experience of delivering training to employees at all levels, in teams and on a one-to-one basis is desirable. Experience of delivering business presentations to wide audiences is desirable This list of responsibilities and requirements are not exhaustive, and some degree of flexibility is required to support the success of the department. If this opportunity interests you we would love to hear from you, what are you waiting for! Many faces, One Axis We value diversity in our business and actively support and celebrate it for the benefit of our employees, clients, and community. We are proud to be an equal opportunity workplace and embrace diversity above all. If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent.

Studio General Manager Job Description and Person Specification Summary Job Title Service Area: Operations Reports to: Group Operations Manager Direct Reports: Directly Employed and Freelance colleagues, including Client Advisors, Trainers, Physiotherapists and Therapists. Key Relationships: Group Operations Manager, Operations Director, Schedule Coordinator, Physiotherapy Area Manager, HR and Recruitment Officer, Marketing Base Location: Ten Health & Fitness Notting Hill Gate Flexibility: 100 % Studio Based and with some shifts on desk Working Pattern: Full Time, Fortnightly Rota working one weekend day every two weeks (E.g. Week 1: Mon-Fri / Week 2: Tues-Sat or Sun-Thurs) Purpose: To lead an inclusive, safe, and client-focused team To lead and manage the Studio, ensuring the highest standards of client engagement, operational compliance , effective team management and leadership, and revenue growth. The role involves overseeing the studio P&L, daily operations schedule oversight, managing staff, studio sales client management, and developing plans to enhance the studio's services and client base. In this role, you are empowered to: Lead an inclusive, safe, sales and client-focused team at your studio. Create and develop a client community and sense of belonging. Manage the Financial and Business Performance of your studio. Consistently deliver high standards of operational excellence. Deliver a regular and reliable studio schedule of classes and treatment services. Comply with legal and regulatory standards. You're both a community-builder and business leader The Studio General Manager is responsible for the overall management and success of the studio. This includes working across different services, supervising, coaching and managing staff, You are responsible for the financial performance of the studio and as such required to manage budgets, drive sales and manage client relationships to retain them, developing marketing strategies and ensuring a high-quality client experience. You'll create an environment where clients feel confident and comfortable to access all of our services, and empowering your team to deliver the Ten Circle of Care. The role requires a blend of business acumen, leadership skills, and a passion for integrated wellness with Pilates at its heart. How your role fits within the team Your role is part of the Operations Team, you report to the Group Operations Manager. You will be the central figure in the studio, coordinating between Trainers, your Clinic Manager and team of Physiotherapists and Massage Therapists, Client Advisors, and clients. Your studio Physiotherapy Team is line managed and supported by your Clinic Manager (based on-site), who is in turn line managed and supported by their Physiotherapy Area Manager. Physiotherapists will have a dotted reporting line to you for studio matters and you will partner with the Clinic and Area Managers to support your Physiotherapists' growth and development, and to manage their performance. You will report directly to the Group Ops Managerand work closely with the Marketing and Finance Teams to align the studio's operations with broader business goals. You will work with a wide range of people and have regular contact with key colleagues (highlighted in the organisation chart). Heads of Service and Support Team colleagues will support you and help you to make your studio successful. Your primary duties and responsibilities The nature of our business means as we grow and develop, your tasks may change and adapt. Accordingly, this list of duties is not exhaustive and is likely to evolve. Client First : Ensure that all clients receive exceptional service from the moment they enter the studio. Address client feedback and complaints promptly and professionally. Client Engagement : Develop and implement strategies to engage clients, such as loyalty programmes, special events, and personalised communication. Empower and encourage your team to 'Know Me Well' and truly show your clients that you value them. Client Feedback : Regularly gather and analyse client feedback to improve and adapt the services provided by your studio team. Client Retention : Monitor client satisfaction and retention rates, and implement local initiatives to improve client loyalty and improve client return and retention rates. Studio Awareness : Work with Ten's Marketing Team to develop marketing plans which attract and retain clients.Utilise various channels, including social media, email marketing, and local advertising, whilst complying with Ten's brand standards. Build the Ten Community : Build a community of clients and members around your studio, hold regular events and add value through 'Little Acts' that make Ten memorable. Build relationships with local businesses, community organisations, and prominent community figures to promote the studio and its services. Operational Excellence Daily Operations Management : Oversee the day-to-day operations of the studio, including class scheduling, equipment maintenance, and cleanliness. Planned Class Schedule : Deliver a regular and reliable Dynamic Reformer Pilates schedule that meet client needs. Ensure that all classes are of high quality and align with Ten's brand standards. Proactively plan holiday cover so classes are not disrupted. Physiotherapy and Massage Services : Deliver a regular and reliable range of Physiotherapy and Massage Therapy options that meet client needs. Ensure that all services are of high quality and align with both Ten's brand standards and clinical/legal compliance standards. Retail Sales and Stock Management : Implement seasonal retail changes and support your team to achieve retail sales targets. Ensure that all supplies and equipment are available and in good condition. Manage stock levels and place orders as needed. House Standards, Reformer and Studio Maintenance : Coordinate with facilities and maintenance colleagues, including external contractors, to ensure the studio is safe, clean, and well-maintained. Comply with Ten's Reformer Maintenance standards and schedule. Safety and Regulatory Compliance : Ensure the studio complies with all relevant Health & Safety regulations and industry standards. Ensure a safe environment for clients and colleagues. Stay updated on any changes in regulations and implement necessary adjustments. Conduct regular clinical and safety audits and address issues promptly. Contingency Plans and Emergency Preparedness : Prepare and implement emergency response plans for your studio. Train colleagues on emergency procedures and conduct regular drills. Ensure clients and colleagues are safe in the event of an emergency and/or evacuation. People Recruitment : Oversee the hiring process for your studio, ensuring that all new hires are 'Deeply Expert' and meet Ten's brand and your studio's individual needs and standards. Onboarding and Training : Onboard colleagues and support them to consistently achieve Ten's expectations. Use standardised training and onboarding tools, adapting them to the nuances of your studio and clients, to ensure all colleagues are well-equipped to perform their roles. Team Leadership : Schedule and lead regular team meetings to ensure alignment on studio goals and operations. Address any team conflicts or issues promptly and effectively. Performance Management : Conduct regular performance reviews, provide feedback, and implement improvement plans as necessary. Create a positive and productive work environment that encourages professional growth and delivers Ten's Circle of Care. Trainer, Physiotherpist and Massage Therapist : Provide guidance and support to colleagues to grow their 1:1 caseload and client list. Encourage innovation and creativity alongside Ten's standards of delivery. Financial and Business Performance : Take accountability for delivering revenue budgets across individual services and for the studio, as a whole. Partnership Development : Work with Ten's Marketing, Fitness and Clinical Services Teams to identify and develop partnerships with complementary businesses, such as wellness centres, gyms, community groups, clinicians and and other health professionals. Revenue Generation : Deliver Ten's marketing and sales plans, such as new class offerings, membership packages, and retail sales. Create, develop and implement local marketing and community-building plans to increase revenue, with the support of the Operations and Marketing Teams. Performance and Profitability Financial and Business Performance : Take accountability for gross profit and EBITDA budgets. Monitor expenses and revenues, and implement cost-saving measures where possible. Share performance data : Share appropriate data with colleagues to ensure they are aware of their performance, celebrate success and share good practice, and take action to improve areas of underperformance Reporting and Action Planning : Use financial and other business performance data to identify areas of success and make recommendations for improvement. Take actions in your studio to achieve agreed financial and business performance goals. Person Specification . click apply for full job details

About HIVED At HIVED, we're steamrolling forward as one of Europe's fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe's leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures , Maersk Growth , Pale Blue Dot VC , Eka Ventures and the British government. We're passionate about driving innovation and redefining the future of delivery. Role Overview We're looking for a hands-on Employee Relations Manager to join our People team. You'll play a critical role in shaping the employee experience for our team (120+ FTEs across different depots, growing to 170+ by year-end) and supporting our depot and HQ teams with expert advice on employee relations (ER) matters. This is a role for someone who thrives in a fast-paced, operational environment and is comfortable working across different sites in London. You'll be the first point of contact for ER issues on the ground, partnering with managers to foster a positive, compliant, and fair workplace culture. You'll also take the lead on investigations, policy development, training, and case tracking. Responsibilities Employee Relations Case Management Lead on all ER matters within, including disciplinary, grievance, attendance, and performance-related cases Conduct thorough investigations into misconduct, complaints, and absence issues, ensuring fair outcomes and documentation Act as a key point of contact for operational employees seeking support on ER concerns Partner with legal advisors and senior leadership on complex or high-risk cases Provide pragmatic, legally compliant advice to managers to ensure consistent ER practices across all sites Compliance & Policy Enforcement Ensure full compliance with UK employment law, company policies, and ethical standards across the company Maintain and update ER-related policies, processes, and toolkits in collaboration with the People team and legal partners Monitor ER case trends and identify systemic issues, making recommendations for proactive interventions or policy changes Lead formal ER procedures, ensuring procedural fairness and legal robustness at every step Manager Support & Training Act as a trusted advisor to managers, providing coaching on performance management, conflict resolution, and managing conduct issues Deliver engaging training sessions on ER topics such as managing investigations, handling difficult conversations, and absence management Build manager confidence and capability in handling day-to-day ER matters effectively and empathetically Operational HR Support Advise on operational HR practices absence tracking, and probation management to support fair and efficient workforce planning Develop and oversee structured processes for probation periods, helping managers set clear expectations and make informed decisions Support change initiatives across depot operations, ensuring ER practices align with HIVED's people strategy and values Collaborate with the wider People team to share insights from the field and align on continuous improvements in policy, process, and communication Case Tracking & Reporting Maintain accurate records of all ER casework using internal tracking tools Analyse data and produce regular reporting for senior leadership, highlighting trends, risks, and improvement areas Share insights across teams to drive accountability and culture improvements Requirements Proven experience in an Employee Relations or People Advisory role, ideally within a logistics, warehousing, or operational environment Strong working knowledge of UK employment law, especially in disciplinary, grievance, and absence management processes Experience conducting investigations and resolving complex ER cases with a fair, consistent, and legally sound approach Confident coaching and advising managers at all levels, particularly in high-pressure, fast-paced environments Excellent communication and interpersonal skills with the ability to influence, build trust, and work cross-functionally Strong analytical and reporting skills to identify ER trends and support continuous improvement Comfortable working independently, across multiple sites, and occasionally outside of standard office hours to support shift-based teams Experience mentoring junior HR colleagues is a plus How we reward our team Dynamic working environment with a diverse and driven team Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role 25 days of holiday allowance plus public holidays Subsidised Private Medical Insurance including dental and vision Weekly team lunch and regular company socials MacBook Air or Windows Laptop (depending on your preference) Hybrid working set-up with in-person time expected at both our Shoreditch office and North Woolwich based depot Enhanced maternity/paternity/adoption policy Cycle to work scheme Dog friendly office

Job Description - French Speaking Customer Support Advisor (16140) Job Description French Speaking Customer Support Advisor ( 16140 ) Description We are recruiting for a French Speaking On Holiday Support Advisors to join us in July 2025. As an On Holiday Support Advisor, you'll provide exceptional levels of customer care on in-bound calls, offering solutions and resolving queries to our French Customers. We go the extra mile to identify our customers' needs and resolve their complaints, dealing with challenges, assisting in emergency situations, and protecting their welfare. You'll be empowered to do all of this with support from the On Holiday Support Team Leaders and Duty Managers. You'll be working in our Holidays Operations Centre (HOC) which is based on site at our HQ in Luton. The HOC is at the heart of our customer operations at easyJet holidays, and we are there to support our customers whilst they are on holiday with us. That support might be giving advice or guidance, resolving complaints or issues, or providing assistance for any emergencies or incidents while our customers are in resort. Our French On Holiday Support Advisors are offered a permanent contract and work a mixtures of day and night shifts, on a roster of 5-on/5-off, 4-on/5-off, and 5-on/4-off What you'll bring to the team: First and foremost you must be fluent in written and spoken French. This role will be ideal for you if you have experience of working in a fast paced and demanding customer facing environment. You'll need to be confident dealing with stressful situations, able to work at pace and handle a high volume of calls, be an excellent communicator, and passionate about delivering the highest standards of customer service. Fluency in both French and English is essential, and any other European languages would be a bonus. You'll also need to be able to work shifts What's in it for you: In addition to you competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, private medical cover, and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs. You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement. At easyJet holidays, we're committed to supporting our team with development opportunities and a welcoming atmosphere. We create unforgettable experiences for our customers, we strive to do the same for our people. The possibilities are endless with us, where would you like to go? The role is permanent, full-time and based onsite at our easyJet holidays HQ near Luton Airport. About easyJet holidays: Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays. In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone - and to do this we're building remarkable teams with modern ways of working. By joining us you'll be part of the UK's fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You'll be given autonomy to do your job, a platform to share your ideas, and you'll get to work with the very best people in the industry - all to create experiences that customers will remember forever. Make a difference with your next role. Make it easyJet holidays. Requirements of the Role Business Area Business Area Customer - easyJet holidays Primary Location

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role Head of Contact Centres Every day, our Customer Care team supports our customers to have the best possible journey with British Airways and our partners. From helping with bookings, finding that perfect holiday, supporting customers with additional needs or finding solutions things change, our global teams are there to care. And, as part of our transformational £7bn investment in our customer experience, we're upgrading our customer care proposition, technology and estates to deliver new levels of care for our customers. As the Head of Contact Centres, you can take the next step in your career and be part of leading this exciting next chapter. As an outstanding people leader, you will lead the delivery of the 24/7 global customer contact operation with four in-house contact centres (two in UK, two in India) and three further outsourced centres and people support teams. This is an outstanding opportunity to bring your extensive customer contact expertise to build upon BA's transformative journey into a world-class multi-channel operation. What you'll do Reporting to the Director of Customer Care, you will: Lead, motivate, and develop a high-performing team of c.3000 people in multi-site locations, fostering operational excellence Drive delivery of a balanced scorecard across efficiency, service, revenue, and compliance metrics. Oversee first-line operations across all channels (voice, chat, social media, complaints), markets, and segments, ensuring continuous optimisation. Manage senior relationships with third-party suppliers, ensuring contractual service levels and operational performance are met. Ensure excellence in specialist and third-party services (e.g. B2B, holiday sales, airport operations support). Lead the operational implementation of change initiatives, ensuring smooth transitions and minimal disruption. Oversee revenue generation by advisors across all sites, ensuring targets are met. Ensure compliance with all relevant regulations, data protection laws, and industry standards. Act on customer feedback to improve operational processes and enhance satisfaction. Define and lead engagement with employee representatives and trade unions. Champion a culture of performance, recognition, wellbeing, and inclusion, driving up colleague engagement What you'll bring Proven track record in senior management within an operational contact centre environment. Experience managing multi-site operations. Outstanding leadership and communication skills. Proven ability to build and deliver central initiatives. Commercial experience in revenue generation, procurement, or supplier management. Strong analytical skills. Solid understanding of compliance and industry standards. Location The role is based at Waterside, our head office near Heathrow; and will require considerable business travel to our UK and global sites. What we offer We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.