AXA XL's culture of profitable growth is the core when executing consistent underwriting standards, practices and procedures. As Head of a Product/Region you will act as the leader for your 'business stream' and will be responsible for developing and assessing the core underwriting strategic direction, achieving the financial objectives and product profitability for your function and/or region. This role is considered both a technical and customer-facing position, working hand-in-hand with internal stakeholder and meeting with key brokers and clients to support the unit's underwriting and marketing strategies. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be doing What will your essential responsibilities include? Working closely with the Chief Underwriting Officer, you will be responsible for developing an annual business plan that is consistent with AXA XL's overall underwriting strategies and objectives. Continually monitor objectives for financial, marketing and client satisfaction success and provide guidance immediately when trending against plan. Set and drive strategic and operational objectives that will result in early "wins" to achieve short term success but not at the cost of jeopardizing annual or long term goals. Leveraging data tools, analytic reports and underwriting's central capabilities, to allow for ongoing monitoring of product performance, budgets and forecasts. Collaborating with the business line leaders to identify and develop centers of excellence among underwriters for specific industries. Driving the new product development process in anticipation of market need. Driving Underwriting Excellence to support and ensure profitable growth by: Achieving business plan financial objectives and profitable growth as approved by senior management. Developing and implementing strategic underwriting plans for the segment or region, aligned with current and long term objectives. Working with the business line leaders to develop the underwriting appetite, segmentation strategy and portfolio management. Being an integral part of the underwriting process with focus on risk selection, structure and pricing. Collaborating with Enterprise Risk Management () and Underwriting Governance to manage emerging risks and evolving trends. Provide leadership to the team. Collaborating with the Actuarial team, to improve pricing models and analytics necessary to support profitable risk selection and growth. Preserve and enhance profitability through the development of sophisticated underwriting and analytic techniques, pricing discipline, market analysis and the development of performance metrics and controls Support product management and innovation by developing analytical rigor, capabilities and processes that will enable the team to achieve their growth and profitability targets Ensure underwriting objectives, limits, product and product enhancements are all consistent with AXA XL's overall strategy Through regular communication, discuss meeting underwriting excellence objectives through audits and loss activity consistent within AXA XL Assisting in producer relationships and maintaining visibility in the market: Working with the underwriting managers, sales and regional leaders to achieve cross selling objectives and develop marketing strategies. Developing new business opportunities via extensive broker and insured relationships. Supporting customer retention. Mentoring and coaching the underwriting team and developing a succession plan. Ensuring adequate communication and flow of information as appropriate. Partnering with actuarial, accounting, claims, and finance as required to support the underwriting strategies and service excellence. Assist in developing reinsurance strategies and managing limit accumulations to avoid earnings volatility while maximizing AXA XL's opportunities on placements. Partnering with the Chief Risk Officer and others to implement best practices and internal controls to support enterprise risk management (e.g., internal audit, FIC, Regulatory, etc.). Develop and execute a focused effort targeting key distribution partners marketing the merits of AXA XL's value proposition. Lead with the value of a robust partnership demonstrating AXA XL's ability to now be viewed as a long term player. Exhibit the front to back knowledge required to provide confidence in the ability for AXA XL to negotiate. You will report to the Chief Underwriting Officer, Specialty - UK & Lloyds. What you'll bring Experience: Substantial experience focusing on underwriting management. You will also have experience building relationships with all the larger brokers and clients. You will also be expected to have a successful track record of driving profitable growth. An undergraduate degree is required and a Master's Degree and/or professional insurance certification is preferred. Inspired Leadership: AXA XL requires a self starter who will thrive in a team oriented environment. You will be a non political player who can, by virtue of your background and experiences, be immediately credible with both internal and external constituents who include brokers and customers. You will be naturally collaborative and your words, tone and actions will set the bar for others to follow. You will have the ability to influence without authority, motivate others and be highly participative. You will have the reputation for engaging through listening and then driving for efficiency of decision making versus creating bureaucracy. Business Building: You must have a good balance of both strategic and operating skills. You will have been in an environment where you have participated in thoughtful and profitable growth. You will have a track record of executing to plan and working to achieve objectives. You will understand the importance of a robust value proposition and know how to appropriately leverage distribution relationships. Highly attentive to operational and financial details, you will be well organized, a disciplined planner with solid communication skills. You will be financially astute and sophisticated in identifying key financial trends and reworking metrics to get to answers that at first were not obvious. Finally, through your reputation in the industry, you will have the ability to attract the best talent in the industry. Technical Acumen: A sharp rigorous thinker who creates a logical connection for others between the dynamics of market realities, AXA XL's mission, vision and strategy. At your core you will be an underwriter, thus exhibiting granular knowledge of all aspects of managing a market. You will be market savvy and know what the competition is doing from a product and pricing perspective and quickly grasp challenges and opportunities. Finally, you will have the proven ability to easily articulate the technical and complicated in a manner others readily understand What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: . click apply for full job details
Dec 06, 2025
Full time
AXA XL's culture of profitable growth is the core when executing consistent underwriting standards, practices and procedures. As Head of a Product/Region you will act as the leader for your 'business stream' and will be responsible for developing and assessing the core underwriting strategic direction, achieving the financial objectives and product profitability for your function and/or region. This role is considered both a technical and customer-facing position, working hand-in-hand with internal stakeholder and meeting with key brokers and clients to support the unit's underwriting and marketing strategies. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be doing What will your essential responsibilities include? Working closely with the Chief Underwriting Officer, you will be responsible for developing an annual business plan that is consistent with AXA XL's overall underwriting strategies and objectives. Continually monitor objectives for financial, marketing and client satisfaction success and provide guidance immediately when trending against plan. Set and drive strategic and operational objectives that will result in early "wins" to achieve short term success but not at the cost of jeopardizing annual or long term goals. Leveraging data tools, analytic reports and underwriting's central capabilities, to allow for ongoing monitoring of product performance, budgets and forecasts. Collaborating with the business line leaders to identify and develop centers of excellence among underwriters for specific industries. Driving the new product development process in anticipation of market need. Driving Underwriting Excellence to support and ensure profitable growth by: Achieving business plan financial objectives and profitable growth as approved by senior management. Developing and implementing strategic underwriting plans for the segment or region, aligned with current and long term objectives. Working with the business line leaders to develop the underwriting appetite, segmentation strategy and portfolio management. Being an integral part of the underwriting process with focus on risk selection, structure and pricing. Collaborating with Enterprise Risk Management () and Underwriting Governance to manage emerging risks and evolving trends. Provide leadership to the team. Collaborating with the Actuarial team, to improve pricing models and analytics necessary to support profitable risk selection and growth. Preserve and enhance profitability through the development of sophisticated underwriting and analytic techniques, pricing discipline, market analysis and the development of performance metrics and controls Support product management and innovation by developing analytical rigor, capabilities and processes that will enable the team to achieve their growth and profitability targets Ensure underwriting objectives, limits, product and product enhancements are all consistent with AXA XL's overall strategy Through regular communication, discuss meeting underwriting excellence objectives through audits and loss activity consistent within AXA XL Assisting in producer relationships and maintaining visibility in the market: Working with the underwriting managers, sales and regional leaders to achieve cross selling objectives and develop marketing strategies. Developing new business opportunities via extensive broker and insured relationships. Supporting customer retention. Mentoring and coaching the underwriting team and developing a succession plan. Ensuring adequate communication and flow of information as appropriate. Partnering with actuarial, accounting, claims, and finance as required to support the underwriting strategies and service excellence. Assist in developing reinsurance strategies and managing limit accumulations to avoid earnings volatility while maximizing AXA XL's opportunities on placements. Partnering with the Chief Risk Officer and others to implement best practices and internal controls to support enterprise risk management (e.g., internal audit, FIC, Regulatory, etc.). Develop and execute a focused effort targeting key distribution partners marketing the merits of AXA XL's value proposition. Lead with the value of a robust partnership demonstrating AXA XL's ability to now be viewed as a long term player. Exhibit the front to back knowledge required to provide confidence in the ability for AXA XL to negotiate. You will report to the Chief Underwriting Officer, Specialty - UK & Lloyds. What you'll bring Experience: Substantial experience focusing on underwriting management. You will also have experience building relationships with all the larger brokers and clients. You will also be expected to have a successful track record of driving profitable growth. An undergraduate degree is required and a Master's Degree and/or professional insurance certification is preferred. Inspired Leadership: AXA XL requires a self starter who will thrive in a team oriented environment. You will be a non political player who can, by virtue of your background and experiences, be immediately credible with both internal and external constituents who include brokers and customers. You will be naturally collaborative and your words, tone and actions will set the bar for others to follow. You will have the ability to influence without authority, motivate others and be highly participative. You will have the reputation for engaging through listening and then driving for efficiency of decision making versus creating bureaucracy. Business Building: You must have a good balance of both strategic and operating skills. You will have been in an environment where you have participated in thoughtful and profitable growth. You will have a track record of executing to plan and working to achieve objectives. You will understand the importance of a robust value proposition and know how to appropriately leverage distribution relationships. Highly attentive to operational and financial details, you will be well organized, a disciplined planner with solid communication skills. You will be financially astute and sophisticated in identifying key financial trends and reworking metrics to get to answers that at first were not obvious. Finally, through your reputation in the industry, you will have the ability to attract the best talent in the industry. Technical Acumen: A sharp rigorous thinker who creates a logical connection for others between the dynamics of market realities, AXA XL's mission, vision and strategy. At your core you will be an underwriter, thus exhibiting granular knowledge of all aspects of managing a market. You will be market savvy and know what the competition is doing from a product and pricing perspective and quickly grasp challenges and opportunities. Finally, you will have the proven ability to easily articulate the technical and complicated in a manner others readily understand What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: . click apply for full job details
Head of Claims Performance page is loaded Head of Claims Performancelocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: Head of Claims Performance Overview The Head of Claims Performance will lead service excellence, governance, and operational effectiveness across the International Claims function. Reporting directly to the Chief Claims Officer, the role is responsible for designing and embedding robust processes, frameworks, and performance monitoring tools that provide actionable insights into claims performance at both strategic and operational levels.This is a proactive role rather than reactive, accountable for meeting KPI's, giving clear insight to the claims leadership team and generally keeping the claims function safe and compliant.A key element of the role is to work in close partnership with Underwriting Performance, ensuring that claims insights directly inform underwriting decisions, portfolio management, and overall business performance. Key Responsibilities Performance Insight & Collaboration Proactively monitor and analyse claims performance across all Lines of Business, identifying trends, opportunities, and areas for improvement. Work closely with Underwriting Performance to share claims insights that drive a deeper understanding of profitability, risk selection, and underwriting quality. Lead the large loss and volatility review processes, ensuring effective escalation and alignment with underwriting feedback loops. Develop and maintain dashboards and analytical tools to support claims and underwriting performance tracking and decision-making. Operational Leadership Manage the claims operations function, driving efficiency and consistency in non-technical claims activities. Promote process centralisation, standardisation, and automation to enhance service delivery and reduce manual effort. Champion the use of digital, AI, and data-driven solutions to improve workflow efficiency and insight generation. Governance & Compliance Own and continuously enhance Claims Governance processes, including Claims Process Manuals, regulatory reporting, and conduct risk management. Oversee TPA and supplier governance, including performance monitoring, auditing, and relationship management. Ensure data quality and integrity across claims systems and reporting platforms. Lead core system enhancement initiatives to support business needs and improve user experience. Leadership & Change Management Lead change projects within the claims function, ensuring successful implementation of new processes, systems, and tools. Drive a culture of continuous improvement and accountability across the claims teams. Oversee fraud prevention initiatives and ensure alignment with group-wide strategies and controls. Partner with other key functions - including Underwriting, Actuarial, Finance, Assurance and Operations - to ensure aligned strategic execution and knowledge sharing. Strategic and Financial Stewardship Support the execution of the International Claims strategy in alignment with TMHCCI's overall business objectives. Lead performance analysis, financial monitoring, and optimisation initiatives to ensure sustainable claims outcomes. Prepare and deliver reports, insights, and presentations to senior stakeholders and governance forums. Key Accountabilities Strategy execution Financial performance management Performance analysis and optimisation Monitoring and reporting Stakeholder management Leadership and communication Process and system enhancement Collaboration with Underwriting Performance Experience & Skills Proven leadership experience in claims management within the insurance or reinsurance industry. Strong analytical and performance management skills, with the ability to translate data into actionable insight. Demonstrated success working collaboratively with underwriting or portfolio management functions. Deep understanding of claims governance, regulatory reporting, and supplier/TPA management. Experience in leading change initiatives, including process improvement, automation, and digital transformation. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. Demonstrated commitment to service excellence and operational efficiency.
Dec 05, 2025
Full time
Head of Claims Performance page is loaded Head of Claims Performancelocations: UK - London ( St Botolph )time type: Full timeposted on: Posted Todayjob requisition id: Head of Claims Performance Overview The Head of Claims Performance will lead service excellence, governance, and operational effectiveness across the International Claims function. Reporting directly to the Chief Claims Officer, the role is responsible for designing and embedding robust processes, frameworks, and performance monitoring tools that provide actionable insights into claims performance at both strategic and operational levels.This is a proactive role rather than reactive, accountable for meeting KPI's, giving clear insight to the claims leadership team and generally keeping the claims function safe and compliant.A key element of the role is to work in close partnership with Underwriting Performance, ensuring that claims insights directly inform underwriting decisions, portfolio management, and overall business performance. Key Responsibilities Performance Insight & Collaboration Proactively monitor and analyse claims performance across all Lines of Business, identifying trends, opportunities, and areas for improvement. Work closely with Underwriting Performance to share claims insights that drive a deeper understanding of profitability, risk selection, and underwriting quality. Lead the large loss and volatility review processes, ensuring effective escalation and alignment with underwriting feedback loops. Develop and maintain dashboards and analytical tools to support claims and underwriting performance tracking and decision-making. Operational Leadership Manage the claims operations function, driving efficiency and consistency in non-technical claims activities. Promote process centralisation, standardisation, and automation to enhance service delivery and reduce manual effort. Champion the use of digital, AI, and data-driven solutions to improve workflow efficiency and insight generation. Governance & Compliance Own and continuously enhance Claims Governance processes, including Claims Process Manuals, regulatory reporting, and conduct risk management. Oversee TPA and supplier governance, including performance monitoring, auditing, and relationship management. Ensure data quality and integrity across claims systems and reporting platforms. Lead core system enhancement initiatives to support business needs and improve user experience. Leadership & Change Management Lead change projects within the claims function, ensuring successful implementation of new processes, systems, and tools. Drive a culture of continuous improvement and accountability across the claims teams. Oversee fraud prevention initiatives and ensure alignment with group-wide strategies and controls. Partner with other key functions - including Underwriting, Actuarial, Finance, Assurance and Operations - to ensure aligned strategic execution and knowledge sharing. Strategic and Financial Stewardship Support the execution of the International Claims strategy in alignment with TMHCCI's overall business objectives. Lead performance analysis, financial monitoring, and optimisation initiatives to ensure sustainable claims outcomes. Prepare and deliver reports, insights, and presentations to senior stakeholders and governance forums. Key Accountabilities Strategy execution Financial performance management Performance analysis and optimisation Monitoring and reporting Stakeholder management Leadership and communication Process and system enhancement Collaboration with Underwriting Performance Experience & Skills Proven leadership experience in claims management within the insurance or reinsurance industry. Strong analytical and performance management skills, with the ability to translate data into actionable insight. Demonstrated success working collaboratively with underwriting or portfolio management functions. Deep understanding of claims governance, regulatory reporting, and supplier/TPA management. Experience in leading change initiatives, including process improvement, automation, and digital transformation. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. Demonstrated commitment to service excellence and operational efficiency.
Parkinson's UK is the UK's leading charity for people with Parkinson's. We're a growing organisation with 605 employees, 4000 volunteers and a projected income of £50m+. Our proud history dates back nearly 60 years, but now we're on a mission to be fit for the future, ensuring we have the infrastructure, culture, and operating model to drive even more impact for people with Parkinson's, both now and in the future. The Operations team plays a key role in driving that mission. Over the coming years we'll be modernising our systems and processes to ensure they're fit for now, as well as in the future. Much of this work is already underway, and we're now ready to start our exciting new chapter. We've been working to get ourselves in the best shape to deliver that progress over the next few years, and we're now looking for ambitious, driven, and purpose-led people to join our team of 'relentless doers'. To hear more about these exciting new changes and how you can play your part in our story, click to hear from Ben Clarkson, Chief Finance and Operating Officer. About the role You'll play a vital role in ensuring Parkinson's UK is compliant with regulatory standards, charity law, and data protection legislation, You'll oversee the charity's Risk Management Framework and manage the internal audit contract and delivery plan. You will also support the Chief Finance and Operating Officer and work closely with the Company Secretary to ensure efficient governance and provide expert advice on compliance to support the charity's strategic development and growth. As the designated Data Protection Officer for Parkinson's UK, this role will work with heads of department and the Executive Leadership Team to ensure that staff and volunteers are supported in how to comply with the legislation. What you'll do Offer guidance on risk, governance, data protection, and compliance to Parkinson's UK, enhancing awareness and developing a compliance culture across the organisation. Lead the Risk and Assurance team, including the governance support and compliance functions. Manage and improve the Data Protection and Information Governance environment, collaborating with technology teams to ensure infrastructure and tools are compliant, while staying updated on legal changes. Lead the internal audit function (outsourced) Lead the development of our Risk Management Framework, with clear definition of strategic and operational risks. Report to ELT and trustees on risk management. Ensure appropriate mitigations are in place, including appropriate insurance coverage. What you'll bring Significant experience of advising on charity and data protection law. Experience of advising on data protection in a fundraising charity context Experience of working with regulators such as the ICO, Charity Commission, and Fundraising Regulator Experience of creating and implementing organisational policies Experience of developing, implementing and managing a Risk Management Framework Experience of engaging with internal audit providers on developing, delivery and completion of internal audit If this opportunity sounds like you, we'd love to hear from you! To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description. The in person/office attendance expectation for this role will be a minimum of 2 days per week. Anyone can get Parkinson's. It's vital that the people who work for Parkinson's UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Dec 05, 2025
Full time
Parkinson's UK is the UK's leading charity for people with Parkinson's. We're a growing organisation with 605 employees, 4000 volunteers and a projected income of £50m+. Our proud history dates back nearly 60 years, but now we're on a mission to be fit for the future, ensuring we have the infrastructure, culture, and operating model to drive even more impact for people with Parkinson's, both now and in the future. The Operations team plays a key role in driving that mission. Over the coming years we'll be modernising our systems and processes to ensure they're fit for now, as well as in the future. Much of this work is already underway, and we're now ready to start our exciting new chapter. We've been working to get ourselves in the best shape to deliver that progress over the next few years, and we're now looking for ambitious, driven, and purpose-led people to join our team of 'relentless doers'. To hear more about these exciting new changes and how you can play your part in our story, click to hear from Ben Clarkson, Chief Finance and Operating Officer. About the role You'll play a vital role in ensuring Parkinson's UK is compliant with regulatory standards, charity law, and data protection legislation, You'll oversee the charity's Risk Management Framework and manage the internal audit contract and delivery plan. You will also support the Chief Finance and Operating Officer and work closely with the Company Secretary to ensure efficient governance and provide expert advice on compliance to support the charity's strategic development and growth. As the designated Data Protection Officer for Parkinson's UK, this role will work with heads of department and the Executive Leadership Team to ensure that staff and volunteers are supported in how to comply with the legislation. What you'll do Offer guidance on risk, governance, data protection, and compliance to Parkinson's UK, enhancing awareness and developing a compliance culture across the organisation. Lead the Risk and Assurance team, including the governance support and compliance functions. Manage and improve the Data Protection and Information Governance environment, collaborating with technology teams to ensure infrastructure and tools are compliant, while staying updated on legal changes. Lead the internal audit function (outsourced) Lead the development of our Risk Management Framework, with clear definition of strategic and operational risks. Report to ELT and trustees on risk management. Ensure appropriate mitigations are in place, including appropriate insurance coverage. What you'll bring Significant experience of advising on charity and data protection law. Experience of advising on data protection in a fundraising charity context Experience of working with regulators such as the ICO, Charity Commission, and Fundraising Regulator Experience of creating and implementing organisational policies Experience of developing, implementing and managing a Risk Management Framework Experience of engaging with internal audit providers on developing, delivery and completion of internal audit If this opportunity sounds like you, we'd love to hear from you! To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description. The in person/office attendance expectation for this role will be a minimum of 2 days per week. Anyone can get Parkinson's. It's vital that the people who work for Parkinson's UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Overview The Premier League's People team is looking for a Head of Reward, Systems and Services. The right candidate will have extensive experience in reward management, including compensation, benefits, recognition, and executive pay. They will have a strong understanding of reward governance, compliance, and regulatory requirements, particularly in high-profile or regulated sectors. The Head of Reward, Systems and Services is responsible for designing, delivering, and managing the organisation's reward strategy to ensure it is competitive, fair, and aligned with business goals. This role covers compensation, benefits, recognition, and executive reward, ensuring that reward frameworks drive performance, engagement, and retention. In addition, the role oversees the people systems and HR services infrastructure, ensuring processes, technology, and service delivery are efficient, user-friendly, and enable a seamless employee experience. Who we are The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries. We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation's intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues. The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people. Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements. The role Reward Strategy & Design Develop and implement a comprehensive reward strategy that aligns with the Premier Leagues goals, culture, and values. Lead the design and review of base pay, bonus, incentives, and recognition programmes that drive performance and engagement. Design and maintain promotion frameworks that link progression to job evaluation, pay structures, and career pathways, ensuring consistency and fairness across the organisation. Ensure reward structures at head office remain competitive in the external market, balancing fairness, cost, and sustainability, whilst managing complexities of the shareholder/club expectations and requirements. Partner with Head of Talent and Finance to ensure reward supports broader talent management practices, workforce plans and financial planning strategies. Compensation & Benefits Management Oversee annual pay review, bonus cycles, and incentive plans. Evaluate and manage benefits offerings (pensions, health, wellbeing, and lifestyle benefits), ensuring value for employees and the business. Drive innovation in benefits to support employee wellbeing, inclusivity, and engagement. Operational Services (Payroll, Systems & Delivery) Lead payroll administration, ensuring accuracy, compliance, and timely delivery in partnership with Finance/HR Operations. Own and optimise reward and payroll processes, ensuring integration with HRIS and payroll, data integrity, and operational efficiency. Manage relationships with external reward vendors and service providers (e.g. payroll, benefits, recognition platforms). Drive continuous improvement in operational services to enhance efficiency, governance, and employee experience. Executive & Senior Reward Partner with the Chief People Officer and Remuneration Committee on executive pay frameworks, including base pay, incentives, and long-term reward structures. Prepare and present papers and proposals for the Board/Remuneration Committee to evolve our reward strategy across the Premier League. Data, Insights & Governance Lead on market benchmarking, job evaluation, and reward analytics to provide insights and recommendations. Ensure all compensation, benefits, payroll, and reward services comply with employment law, tax, and regulatory requirements. Manage external reward surveys and relationships with providers/consultants. Ensure reward programmes are equitable, transparent, and support diversity and inclusion objectives. Monitor reward-related risks and provide assurance to senior leadership and the Board. Leadership & Stakeholder Engagement Act as a trusted advisor to the People Team and senior leaders on pay, benefits, and recognition decisions. Build strong partnerships with People Team and finance to ensure joined-up decision making. Support managers with guidance and tools to make fair, consistent pay and reward decisions. Requirements for the role Extensive experience in reward management, including compensation, benefits, recognition, and executive pay. Strong understanding of reward governance, compliance, and regulatory requirements, particularly in high-profile or regulated sectors. Proven expertise in using benchmarking tools, market data, and analytics to inform strategy and decision-making. Experience preparing and presenting reward proposals to senior executives, Board, or Remuneration Committees. Excellent stakeholder management and influencing skills, with credibility to advise C-suite leaders. Ability to navigate sensitive conversations around pay with discretion and diplomacy. Commercial acumen with the ability to balance competitiveness and cost-effectiveness. High integrity and judgement, able to manage highly confidential and sensitive information. Analytical, detail-oriented, and data-driven with the ability to simplify complex information. Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm. For further information, please see our Safeguarding Policy and Safer Recruitment Guidance. To apply please visit our careers page and apply with your CV and a cover letter. The closing date for applications is Wednesday 10 December 2025. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact
Dec 05, 2025
Full time
Overview The Premier League's People team is looking for a Head of Reward, Systems and Services. The right candidate will have extensive experience in reward management, including compensation, benefits, recognition, and executive pay. They will have a strong understanding of reward governance, compliance, and regulatory requirements, particularly in high-profile or regulated sectors. The Head of Reward, Systems and Services is responsible for designing, delivering, and managing the organisation's reward strategy to ensure it is competitive, fair, and aligned with business goals. This role covers compensation, benefits, recognition, and executive reward, ensuring that reward frameworks drive performance, engagement, and retention. In addition, the role oversees the people systems and HR services infrastructure, ensuring processes, technology, and service delivery are efficient, user-friendly, and enable a seamless employee experience. Who we are The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries. We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation's intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues. The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people. Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements. The role Reward Strategy & Design Develop and implement a comprehensive reward strategy that aligns with the Premier Leagues goals, culture, and values. Lead the design and review of base pay, bonus, incentives, and recognition programmes that drive performance and engagement. Design and maintain promotion frameworks that link progression to job evaluation, pay structures, and career pathways, ensuring consistency and fairness across the organisation. Ensure reward structures at head office remain competitive in the external market, balancing fairness, cost, and sustainability, whilst managing complexities of the shareholder/club expectations and requirements. Partner with Head of Talent and Finance to ensure reward supports broader talent management practices, workforce plans and financial planning strategies. Compensation & Benefits Management Oversee annual pay review, bonus cycles, and incentive plans. Evaluate and manage benefits offerings (pensions, health, wellbeing, and lifestyle benefits), ensuring value for employees and the business. Drive innovation in benefits to support employee wellbeing, inclusivity, and engagement. Operational Services (Payroll, Systems & Delivery) Lead payroll administration, ensuring accuracy, compliance, and timely delivery in partnership with Finance/HR Operations. Own and optimise reward and payroll processes, ensuring integration with HRIS and payroll, data integrity, and operational efficiency. Manage relationships with external reward vendors and service providers (e.g. payroll, benefits, recognition platforms). Drive continuous improvement in operational services to enhance efficiency, governance, and employee experience. Executive & Senior Reward Partner with the Chief People Officer and Remuneration Committee on executive pay frameworks, including base pay, incentives, and long-term reward structures. Prepare and present papers and proposals for the Board/Remuneration Committee to evolve our reward strategy across the Premier League. Data, Insights & Governance Lead on market benchmarking, job evaluation, and reward analytics to provide insights and recommendations. Ensure all compensation, benefits, payroll, and reward services comply with employment law, tax, and regulatory requirements. Manage external reward surveys and relationships with providers/consultants. Ensure reward programmes are equitable, transparent, and support diversity and inclusion objectives. Monitor reward-related risks and provide assurance to senior leadership and the Board. Leadership & Stakeholder Engagement Act as a trusted advisor to the People Team and senior leaders on pay, benefits, and recognition decisions. Build strong partnerships with People Team and finance to ensure joined-up decision making. Support managers with guidance and tools to make fair, consistent pay and reward decisions. Requirements for the role Extensive experience in reward management, including compensation, benefits, recognition, and executive pay. Strong understanding of reward governance, compliance, and regulatory requirements, particularly in high-profile or regulated sectors. Proven expertise in using benchmarking tools, market data, and analytics to inform strategy and decision-making. Experience preparing and presenting reward proposals to senior executives, Board, or Remuneration Committees. Excellent stakeholder management and influencing skills, with credibility to advise C-suite leaders. Ability to navigate sensitive conversations around pay with discretion and diplomacy. Commercial acumen with the ability to balance competitiveness and cost-effectiveness. High integrity and judgement, able to manage highly confidential and sensitive information. Analytical, detail-oriented, and data-driven with the ability to simplify complex information. Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm. For further information, please see our Safeguarding Policy and Safer Recruitment Guidance. To apply please visit our careers page and apply with your CV and a cover letter. The closing date for applications is Wednesday 10 December 2025. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact
Director of IT Operations Executive Level 2: £95,000 - £113,625 per annum Contracted Hours: Full time, 37 hours per week Contract Type: Permanent Location: Home-based, with travel to meetings as required Closing Date: Monday 22 December 2025 at 11.59pm Make a difference Every role at CQC contributes to our purpose of keeping people safe and improving care across the country. Our role in the CQC is personal - each of us, along with our friends, family, and loved ones access care in some way, shape, or form. This is your opportunity to join us and help make care better. This is a critical role for the CQC. As Director of IT Operations, you'll lead the delivery of CQC's digital and IT strategy, ensuring our systems are secure, reliable, and future-ready. We have been transparent about our recent technology challenges, so you'll be joining the team at a pivotal time as we work together to improve our systems for our internal staff, as well as health & care providers across the country. If you're an experienced, values based IT leader looking for a Director level role that gives a true sense of meaning and purpose, you've found it! Picture this In this role, you'll work at the heart of CQC, influencing decisions at the highest level and driving innovation that impacts millions. In the last year as a Director of IT Operations , you might have: - Delivered a major upgrade to CQC's cloud infrastructure, improving resilience and security across the organisation. - Successfully led a complex programme to remove reliance on legacy systems, working with internal colleagues and external suppliers. - Led business continuity processes and delivered mitigating actions, advising the Executive team and board on appropriate actions. - Led a cross-directorate initiative to embed emerging technologies, enabling smarter ways of working and better outcomes for the public. - Mentored, coached, and supported your team of deputy directors to develop their leadership and work collaboratively. The role You'll play an important part in delivering our mission. In this role, you'll: - Lead strategy: Lead on the development and delivery of our IT strategy in relation to all aspects of IT infrastructure, hardware, and IT operational services. - Oversee IT operations: Ensure robust management of infrastructure, service desk, and supplier relationships to keep systems secure and reliable. - Drive innovation: Champion and introduce new and emerging technologies that improve quality, productivity, and minimise risk. Show us We'll be looking for specific values, skills, knowledge, and experience in your application form: - Values: A strong personal values base which aligns with our CQC Way values and commitments. - Proven leadership in IT transformation: Experience driving organisational change and delivering complex IT strategies in large, complex, and regulated environments. - Operational excellence: Demonstrable ability to successfully take ownership of, and deliver high quality IT operational services. - Credibility and honed leadership skills: Experience working with senior leaders and stakeholders, driving the development and skills of team members with a supportive and motivational style. Join us at CQC and grow your career in an organisation that values learning, collaboration, and meaning. Apply today to join a workplace where your impact is felt every day. How to apply To apply for this role, please submit a copy of your CV and Supporting Statement (no more than 750 words) via the recruitment system: Your Supporting Statement should cover the following: " Please outline why you want to work for the CQC, how your personal values meet the candidate brief, and why you think you should be shortlisted." You will also be required to complete additional role specific questions at the beginning of your application. - Describe your experience in an IT leadership role, including delivery of IT operational services, managing and developing technology teams, and working with executive-level stakeholders and suppliers (max 250 words). - Please outline your experience in managing IT risks, compliance with industry standards, and business continuity processes (max 250 words). - Please outline your experience in working in a fast paced, complex environment undergoing significant change and improvement (max 250 words). Compliance To progress your application, you'll need to provide evidence of your right to work in the UK. Without a valid right to work, you won't be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants page on our website for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. For an informal discussion about the role, please contact Esther Provins, Chief Data, Digital & Registration Officer. For general enquiries, please contact us. The Benefits - Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year). - Training and development opportunities. - Wellbeing initiatives, such as gym discounts and meditation. - NHS pension scheme, with around 14% employer contribution. - Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing, and more! Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we'll work with you to remove any barriers. Please note, if you have previously informed us of adjustments you need for an interview or within your role, these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect, and inclusion are a priority . Diverse teams make our work better, help us deliver our mission, and make our culture stronger. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any: - Age - Sex - Gender identity or expression - Sexual orientation - Religion or belief - Ethnicity - Disability Values and vision We are guided by our core values, which shape our work and our culture. Excellence - being a high-performing organisation. Caring - treating everyone with dignity and respect. Integrity - doing the right thing. Teamwork - learning from each other to be the best we can. We are a disability confident employer and a carer confident employer. A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: - AI can support research, structuring, and refining your writing, but your application must reflect your real skills and experience . - Spell-checking and condensing word counts are great ways to use AI effectively. - Do not copy and paste AI-generated answers. These will not help you stand out; remember, we want to hear about your skills and experience. - Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.
Dec 05, 2025
Full time
Director of IT Operations Executive Level 2: £95,000 - £113,625 per annum Contracted Hours: Full time, 37 hours per week Contract Type: Permanent Location: Home-based, with travel to meetings as required Closing Date: Monday 22 December 2025 at 11.59pm Make a difference Every role at CQC contributes to our purpose of keeping people safe and improving care across the country. Our role in the CQC is personal - each of us, along with our friends, family, and loved ones access care in some way, shape, or form. This is your opportunity to join us and help make care better. This is a critical role for the CQC. As Director of IT Operations, you'll lead the delivery of CQC's digital and IT strategy, ensuring our systems are secure, reliable, and future-ready. We have been transparent about our recent technology challenges, so you'll be joining the team at a pivotal time as we work together to improve our systems for our internal staff, as well as health & care providers across the country. If you're an experienced, values based IT leader looking for a Director level role that gives a true sense of meaning and purpose, you've found it! Picture this In this role, you'll work at the heart of CQC, influencing decisions at the highest level and driving innovation that impacts millions. In the last year as a Director of IT Operations , you might have: - Delivered a major upgrade to CQC's cloud infrastructure, improving resilience and security across the organisation. - Successfully led a complex programme to remove reliance on legacy systems, working with internal colleagues and external suppliers. - Led business continuity processes and delivered mitigating actions, advising the Executive team and board on appropriate actions. - Led a cross-directorate initiative to embed emerging technologies, enabling smarter ways of working and better outcomes for the public. - Mentored, coached, and supported your team of deputy directors to develop their leadership and work collaboratively. The role You'll play an important part in delivering our mission. In this role, you'll: - Lead strategy: Lead on the development and delivery of our IT strategy in relation to all aspects of IT infrastructure, hardware, and IT operational services. - Oversee IT operations: Ensure robust management of infrastructure, service desk, and supplier relationships to keep systems secure and reliable. - Drive innovation: Champion and introduce new and emerging technologies that improve quality, productivity, and minimise risk. Show us We'll be looking for specific values, skills, knowledge, and experience in your application form: - Values: A strong personal values base which aligns with our CQC Way values and commitments. - Proven leadership in IT transformation: Experience driving organisational change and delivering complex IT strategies in large, complex, and regulated environments. - Operational excellence: Demonstrable ability to successfully take ownership of, and deliver high quality IT operational services. - Credibility and honed leadership skills: Experience working with senior leaders and stakeholders, driving the development and skills of team members with a supportive and motivational style. Join us at CQC and grow your career in an organisation that values learning, collaboration, and meaning. Apply today to join a workplace where your impact is felt every day. How to apply To apply for this role, please submit a copy of your CV and Supporting Statement (no more than 750 words) via the recruitment system: Your Supporting Statement should cover the following: " Please outline why you want to work for the CQC, how your personal values meet the candidate brief, and why you think you should be shortlisted." You will also be required to complete additional role specific questions at the beginning of your application. - Describe your experience in an IT leadership role, including delivery of IT operational services, managing and developing technology teams, and working with executive-level stakeholders and suppliers (max 250 words). - Please outline your experience in managing IT risks, compliance with industry standards, and business continuity processes (max 250 words). - Please outline your experience in working in a fast paced, complex environment undergoing significant change and improvement (max 250 words). Compliance To progress your application, you'll need to provide evidence of your right to work in the UK. Without a valid right to work, you won't be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants page on our website for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. For an informal discussion about the role, please contact Esther Provins, Chief Data, Digital & Registration Officer. For general enquiries, please contact us. The Benefits - Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year). - Training and development opportunities. - Wellbeing initiatives, such as gym discounts and meditation. - NHS pension scheme, with around 14% employer contribution. - Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing, and more! Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we'll work with you to remove any barriers. Please note, if you have previously informed us of adjustments you need for an interview or within your role, these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect, and inclusion are a priority . Diverse teams make our work better, help us deliver our mission, and make our culture stronger. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any: - Age - Sex - Gender identity or expression - Sexual orientation - Religion or belief - Ethnicity - Disability Values and vision We are guided by our core values, which shape our work and our culture. Excellence - being a high-performing organisation. Caring - treating everyone with dignity and respect. Integrity - doing the right thing. Teamwork - learning from each other to be the best we can. We are a disability confident employer and a carer confident employer. A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: - AI can support research, structuring, and refining your writing, but your application must reflect your real skills and experience . - Spell-checking and condensing word counts are great ways to use AI effectively. - Do not copy and paste AI-generated answers. These will not help you stand out; remember, we want to hear about your skills and experience. - Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.
Why this role exists We deliver practical legal support that changes lives. To grow responsibly, we need a COO to build operational excellence and keep systems ready to scale. What you will lead • Financial leadership Build, manage and monitor the annual budget; lead forecasting and cashflow; produce reports; oversee accounting, payments, payroll and invoicing; maintain strong controls and compliance; track restricted funds; support grant bids and donor reporting. • Day-to-day operations Maintain efficient systems across casework, admin and volunteers; design policies, SOPs and QA; oversee IT, digital tools and case management; ensure GDPR-compliant data handling; lead operational responses to risk and regulation. • Strategy and organisational development Work with the Executive Director on strategy; lead service development, scaling projects and national expansion; improve volunteer pathways, client experience and internal processes; provide data-driven insight for the Board. • People, volunteers and HR Support recruitment, onboarding and retention; develop clear HR processes and documentation; ensure supervision, wellbeing and safeguarding frameworks. • Governance, risk and compliance Manage risk registers and mitigation plans; lead internal audits and quality reviews; prepare Board papers; ensure compliance with legal, regulatory and charity requirements. You ll thrive here if you show • Ownership and follow-through: you take responsibility and land the work. • Planning under pressure: you bring order, rhythm and clarity. • Bold, informed judgement: you improve systems based on evidence, not habit. • Entrepreneurial drive: you simplify, standardise and scale what works. • Inclusive practice: you design operations that are easier to use and safer to deliver. • Clear communication: you turn complexity into simple actions and updates. • Team-building and collaboration: you help staff and volunteers succeed together. • Constant learning: you refine processes and leave usable documentation. What you will bring • Significant operational leadership in a non-profit, legal, community or mission-driven setting. • Strong financial management across budgeting, forecasting, reporting and controls. • Ability to build robust systems in a small but scaling organisation. • Strategic, organised and analytical working style. • Confident people leadership and clear communication. • Understanding of governance, safeguarding, risk and regulatory compliance. • Commitment to trans equality, dignity and client-centred practice. Helpful extras • Experience in legal services or legal operations. • Managing grants or donor-funded programmes. • Experience scaling an organisation or building new infrastructure. • Knowledge of trans community needs and support services. Practicalities • Hours: part time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Reporting line: Executive Director. • Salary: based on experience and time commitment. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines. Planning under pressure You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver. Inclusive practice You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved. Clear communication You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don t get offended and see it as a chance to improve. Team-building and collaboration You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger. Constant learning You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better. • Team-building and collaboration: you lead creatives and volunteers well. • Constant learning: you test, measure and iterate. What you will bring • A strong portfolio showing strategy-led creative across static, motion and copy. • Three or more years in creative communications or campaigns (agency, newsroom, charity or in-house). • Confident in Adobe Creative Cloud and either Figma or similar; comfortable with short-form video editing and basic motion. • Platform literacy across Instagram, LinkedIn, TikTok and YouTube, and working knowledge of analytics and paid promotion. • Clear writing and an ear for tone; calm leadership and useable feedback. • Sound judgement on reputation, privacy, GDPR and consent. • Commitment to trans-led practice and the communities we serve. Helpful extras • Clinic or not-for-profit experience. • Familiarity with gender recognition, healthcare advocacy, discrimination, housing and employment. • Basic SEO and email automation. Practicalities • Hours: full time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Salary: £25,000. • Reporting line: Executive Director. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services . click apply for full job details
Dec 05, 2025
Full time
Why this role exists We deliver practical legal support that changes lives. To grow responsibly, we need a COO to build operational excellence and keep systems ready to scale. What you will lead • Financial leadership Build, manage and monitor the annual budget; lead forecasting and cashflow; produce reports; oversee accounting, payments, payroll and invoicing; maintain strong controls and compliance; track restricted funds; support grant bids and donor reporting. • Day-to-day operations Maintain efficient systems across casework, admin and volunteers; design policies, SOPs and QA; oversee IT, digital tools and case management; ensure GDPR-compliant data handling; lead operational responses to risk and regulation. • Strategy and organisational development Work with the Executive Director on strategy; lead service development, scaling projects and national expansion; improve volunteer pathways, client experience and internal processes; provide data-driven insight for the Board. • People, volunteers and HR Support recruitment, onboarding and retention; develop clear HR processes and documentation; ensure supervision, wellbeing and safeguarding frameworks. • Governance, risk and compliance Manage risk registers and mitigation plans; lead internal audits and quality reviews; prepare Board papers; ensure compliance with legal, regulatory and charity requirements. You ll thrive here if you show • Ownership and follow-through: you take responsibility and land the work. • Planning under pressure: you bring order, rhythm and clarity. • Bold, informed judgement: you improve systems based on evidence, not habit. • Entrepreneurial drive: you simplify, standardise and scale what works. • Inclusive practice: you design operations that are easier to use and safer to deliver. • Clear communication: you turn complexity into simple actions and updates. • Team-building and collaboration: you help staff and volunteers succeed together. • Constant learning: you refine processes and leave usable documentation. What you will bring • Significant operational leadership in a non-profit, legal, community or mission-driven setting. • Strong financial management across budgeting, forecasting, reporting and controls. • Ability to build robust systems in a small but scaling organisation. • Strategic, organised and analytical working style. • Confident people leadership and clear communication. • Understanding of governance, safeguarding, risk and regulatory compliance. • Commitment to trans equality, dignity and client-centred practice. Helpful extras • Experience in legal services or legal operations. • Managing grants or donor-funded programmes. • Experience scaling an organisation or building new infrastructure. • Knowledge of trans community needs and support services. Practicalities • Hours: part time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Reporting line: Executive Director. • Salary: based on experience and time commitment. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines. Planning under pressure You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver. Inclusive practice You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved. Clear communication You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don t get offended and see it as a chance to improve. Team-building and collaboration You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger. Constant learning You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better. • Team-building and collaboration: you lead creatives and volunteers well. • Constant learning: you test, measure and iterate. What you will bring • A strong portfolio showing strategy-led creative across static, motion and copy. • Three or more years in creative communications or campaigns (agency, newsroom, charity or in-house). • Confident in Adobe Creative Cloud and either Figma or similar; comfortable with short-form video editing and basic motion. • Platform literacy across Instagram, LinkedIn, TikTok and YouTube, and working knowledge of analytics and paid promotion. • Clear writing and an ear for tone; calm leadership and useable feedback. • Sound judgement on reputation, privacy, GDPR and consent. • Commitment to trans-led practice and the communities we serve. Helpful extras • Clinic or not-for-profit experience. • Familiarity with gender recognition, healthcare advocacy, discrimination, housing and employment. • Basic SEO and email automation. Practicalities • Hours: full time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Salary: £25,000. • Reporting line: Executive Director. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services . click apply for full job details
Executive Secretary Our client are looking for someone organised, proactive, and reliable to support their Chief Operations Officer and Director of Operations Learning Disability & Autism, as well as their teams. In this role, you will help keep things running smoothly by managing diaries, arranging and facilitating meetings, and ensuring everything is prepared for committees and events. You will handle emails and calls, respond on behalf of senior leaders, and maintain confidentiality at all times. You will also: Prepare agendas, request and proofread papers, collate and issue documents Take and type minutes, maintain action and decision logs, and follow up on outstanding actions Organise inductions for new team members Plan and co-ordinate events such as team away days Update structure charts and maintain SharePoint records Assist with recruitment processes and annual external audits Monitor shared mailboxes and manage correspondence Occasionally attend offices to check post and support meetings/events Manage databases and support a paperless operating environment This is a varied role with opportunities to co-ordinate corporate events and conferences for the Senior Leadership Team. The role will also involve some occasional cover for any absence within the Executive Secretariat Team. Location: Home-based, with occasional travel to Maidstone and Central London for meetings and events. Applicants must be able to attend in-person meetings when required, willingness to travel when needed is essential. Hours : 37.5 hours per week. Occasional evening and weekend work may be required to attend meetings/events. About You: You are someone who can work independently, manage your time well, and stay calm under pressure. You have: Experience supporting senior management, including diary management and meeting facilitation Strong organisational and communication skills Confidence using Microsoft Office and other IT systems Attention to detail and ability to prioritise tasks effectively Desirable: NVQ Level 3 in Business Administration (or equivalent) OR at least three years' experience in a similar role Experience in the social care sector Access to own transport Closing date: 09th December 2025 Interview date (stage 1): 15th December 2025 via Teams Interview date (stage 2): 22nd December 2025 via Teams Our client reserve the right to close this advert early if they receive sufficient applications. Therefore, they encourage early submissions to prevent any potential disappointment. Please ensure you meet the requirements outlined in the person specification before you apply. Explore their employee benefits, the good practices they've committed to, and their core values by visiting their website. To learn more about Diversity and Inclusion at their company, visit their website and see how they foster a supportive and inclusive workplace for all. They are Disability Confident which is a scheme run by the Department of Work and Pensions. As part of their commitment, they operate a guaranteed interview scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview. If you consider yourself to have a disability or long-term chronic health condition or if you require any adjustments/support during the application/selection process, please contact them so that they can discuss your needs with you. You may also have experience in the following roles: PA to Director, Personal Assistant, Executive Assistant, Senior Administrator, Office Manager, Business Support Manager, Chief of Staff Assistant, Operations Support Coordinator, Corporate Services Administrator, Management Support Officer, etc. REF-
Dec 05, 2025
Full time
Executive Secretary Our client are looking for someone organised, proactive, and reliable to support their Chief Operations Officer and Director of Operations Learning Disability & Autism, as well as their teams. In this role, you will help keep things running smoothly by managing diaries, arranging and facilitating meetings, and ensuring everything is prepared for committees and events. You will handle emails and calls, respond on behalf of senior leaders, and maintain confidentiality at all times. You will also: Prepare agendas, request and proofread papers, collate and issue documents Take and type minutes, maintain action and decision logs, and follow up on outstanding actions Organise inductions for new team members Plan and co-ordinate events such as team away days Update structure charts and maintain SharePoint records Assist with recruitment processes and annual external audits Monitor shared mailboxes and manage correspondence Occasionally attend offices to check post and support meetings/events Manage databases and support a paperless operating environment This is a varied role with opportunities to co-ordinate corporate events and conferences for the Senior Leadership Team. The role will also involve some occasional cover for any absence within the Executive Secretariat Team. Location: Home-based, with occasional travel to Maidstone and Central London for meetings and events. Applicants must be able to attend in-person meetings when required, willingness to travel when needed is essential. Hours : 37.5 hours per week. Occasional evening and weekend work may be required to attend meetings/events. About You: You are someone who can work independently, manage your time well, and stay calm under pressure. You have: Experience supporting senior management, including diary management and meeting facilitation Strong organisational and communication skills Confidence using Microsoft Office and other IT systems Attention to detail and ability to prioritise tasks effectively Desirable: NVQ Level 3 in Business Administration (or equivalent) OR at least three years' experience in a similar role Experience in the social care sector Access to own transport Closing date: 09th December 2025 Interview date (stage 1): 15th December 2025 via Teams Interview date (stage 2): 22nd December 2025 via Teams Our client reserve the right to close this advert early if they receive sufficient applications. Therefore, they encourage early submissions to prevent any potential disappointment. Please ensure you meet the requirements outlined in the person specification before you apply. Explore their employee benefits, the good practices they've committed to, and their core values by visiting their website. To learn more about Diversity and Inclusion at their company, visit their website and see how they foster a supportive and inclusive workplace for all. They are Disability Confident which is a scheme run by the Department of Work and Pensions. As part of their commitment, they operate a guaranteed interview scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview. If you consider yourself to have a disability or long-term chronic health condition or if you require any adjustments/support during the application/selection process, please contact them so that they can discuss your needs with you. You may also have experience in the following roles: PA to Director, Personal Assistant, Executive Assistant, Senior Administrator, Office Manager, Business Support Manager, Chief of Staff Assistant, Operations Support Coordinator, Corporate Services Administrator, Management Support Officer, etc. REF-
Chief Executive Officer We re looking for an experienced and inspiring leader, with significant experience at senior executive level, to become the new Chief Executive (CEO). Are you a strategic thinker who can accelerate the charity's impact and deliver on its mission while navigating the evolving policy backdrop If you are a natural leader who will continue to build on the strength of our high performing team, then we would love to hear from you! Position: Chief Executive (CEO) Location: remote and will require you to have a safe and secure space to work from home. There will be frequent travel within Britain, including overnight stays. Hours: 37.5 per week Contract: Permanent Salary: £74,624 per annum Benefits Include: 25 days holiday, plus Christmas day through to New Year s Day paid, plus 6 days of floating holidays (in lieu of public holidays). Flexible approach to hours of work. Pension contribution of 3%, one-off contributions toward the cost of an ergonomic office chair and toward purchases of essential devices, monthly home working allowance, plus an annual contribution toward the maintenance and/or replacement of the essential devices. Closing Date: 9am Wednesday 10th December 2025. We reserve the right to interview candidates and close the ad ahead of the closing date, should a strong candidate be identified. Online interviews will be held on Monday, 5th January 2026. In-person interviews will be held in London on Monday, 12th January 2026. All shortlisted candidates will be contacted by Wednesday 17th December 2025. If you have not heard from us by this date, please accept our thanks for applying and assume that you were not shortlisted on this occasion. Job offers will be subject to two satisfactory references and proof of right to work in the UK. About the Role Reporting to the board, the CEO holds key relationships with the board of trustees and 18 employees, exerting an influential and expert thought-leadership presence with key partners across the environmental sector from NGOs and practitioners to policy makers. You will be confident and proactive in engaging with new and existing major donors and funders. Key areas of responsibility include: Strategic Leadership Operations Human Resources Finance and Fundraising Governance Policy About You You will thrive in environments that are dynamic, fast-paced, collegiate and ambitious, and be able to demonstrate experience of inspiring and motivating internal and external teams through periods of growth and change We are looking for a leader who has energy, passion and commitment for the role, a person aligned with the charity s values and inspired by its values, mission and vision. You will have experience of: Working at senior executive level, preferably having run an organisation before as Executive Director, Chief Executive or equivalent, in the charity, conservation or environmental sectors. Working collaboratively and effectively with teams and boards of trustees. Identifying, cultivating and maintaining productive relationships with a range of stakeholders and partners, from government bodies to community organisations to potential and existing donors. Developing, implementing, monitoring and evaluating strategic and operational plans. Proven ability to inspire, lead and motivate teams to achieve strategic goals, fostering a strong culture of collaboration. Building an inclusive intercultural environment where staff of all backgrounds and abilities can thrive. To apply please upload a 2pp CV and 1pp covering letter explaining your interest and suitability for the role. Please note, we can only accept candidates with the right to work in the UK. About the Organisation Join a nature restoration charity, restoring beavers to regenerate our landscapes. Beavers were once a common and influential part of the British countryside, and as such, the team wants to reconnect people to this part of our heritage. We provide practical solutions to help people co-exist with beavers. We influence legislation that rebuilds ecosystems and strengthens our resilience in this ecological and climate crisis. Our small charity is run by a small but committed team with a diverse skill set and extensive experience in beaver ecology and restoration. Across Scotland, England and Wales, our decentralised structure keeps us close to the communities we support and ensures the work we do is effective and sustainable. We actively encourage applications from people of all backgrounds, especially those underrepresented in the environmental sector including people of colour, disabled people, those from low-income backgrounds, LGBTQIA+ communities and all other protected characteristics. You may have experience in roles including CEO, Chief Exec, Chief Executive Officer, COO, CFO, Deputy CEO, Deputy Chief Exec, Deputy Chief Executive Officer, Managing Director, Head of. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Dec 05, 2025
Full time
Chief Executive Officer We re looking for an experienced and inspiring leader, with significant experience at senior executive level, to become the new Chief Executive (CEO). Are you a strategic thinker who can accelerate the charity's impact and deliver on its mission while navigating the evolving policy backdrop If you are a natural leader who will continue to build on the strength of our high performing team, then we would love to hear from you! Position: Chief Executive (CEO) Location: remote and will require you to have a safe and secure space to work from home. There will be frequent travel within Britain, including overnight stays. Hours: 37.5 per week Contract: Permanent Salary: £74,624 per annum Benefits Include: 25 days holiday, plus Christmas day through to New Year s Day paid, plus 6 days of floating holidays (in lieu of public holidays). Flexible approach to hours of work. Pension contribution of 3%, one-off contributions toward the cost of an ergonomic office chair and toward purchases of essential devices, monthly home working allowance, plus an annual contribution toward the maintenance and/or replacement of the essential devices. Closing Date: 9am Wednesday 10th December 2025. We reserve the right to interview candidates and close the ad ahead of the closing date, should a strong candidate be identified. Online interviews will be held on Monday, 5th January 2026. In-person interviews will be held in London on Monday, 12th January 2026. All shortlisted candidates will be contacted by Wednesday 17th December 2025. If you have not heard from us by this date, please accept our thanks for applying and assume that you were not shortlisted on this occasion. Job offers will be subject to two satisfactory references and proof of right to work in the UK. About the Role Reporting to the board, the CEO holds key relationships with the board of trustees and 18 employees, exerting an influential and expert thought-leadership presence with key partners across the environmental sector from NGOs and practitioners to policy makers. You will be confident and proactive in engaging with new and existing major donors and funders. Key areas of responsibility include: Strategic Leadership Operations Human Resources Finance and Fundraising Governance Policy About You You will thrive in environments that are dynamic, fast-paced, collegiate and ambitious, and be able to demonstrate experience of inspiring and motivating internal and external teams through periods of growth and change We are looking for a leader who has energy, passion and commitment for the role, a person aligned with the charity s values and inspired by its values, mission and vision. You will have experience of: Working at senior executive level, preferably having run an organisation before as Executive Director, Chief Executive or equivalent, in the charity, conservation or environmental sectors. Working collaboratively and effectively with teams and boards of trustees. Identifying, cultivating and maintaining productive relationships with a range of stakeholders and partners, from government bodies to community organisations to potential and existing donors. Developing, implementing, monitoring and evaluating strategic and operational plans. Proven ability to inspire, lead and motivate teams to achieve strategic goals, fostering a strong culture of collaboration. Building an inclusive intercultural environment where staff of all backgrounds and abilities can thrive. To apply please upload a 2pp CV and 1pp covering letter explaining your interest and suitability for the role. Please note, we can only accept candidates with the right to work in the UK. About the Organisation Join a nature restoration charity, restoring beavers to regenerate our landscapes. Beavers were once a common and influential part of the British countryside, and as such, the team wants to reconnect people to this part of our heritage. We provide practical solutions to help people co-exist with beavers. We influence legislation that rebuilds ecosystems and strengthens our resilience in this ecological and climate crisis. Our small charity is run by a small but committed team with a diverse skill set and extensive experience in beaver ecology and restoration. Across Scotland, England and Wales, our decentralised structure keeps us close to the communities we support and ensures the work we do is effective and sustainable. We actively encourage applications from people of all backgrounds, especially those underrepresented in the environmental sector including people of colour, disabled people, those from low-income backgrounds, LGBTQIA+ communities and all other protected characteristics. You may have experience in roles including CEO, Chief Exec, Chief Executive Officer, COO, CFO, Deputy CEO, Deputy Chief Exec, Deputy Chief Executive Officer, Managing Director, Head of. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Chief Executive Officer - ECT Charity Location: London (Greenford / Ealing) with regular travel to Dorset, Cheshire and partner sites; minimum three days per week in office Salary: circa £80,000 per annum Contract: Permanent, full-time Are you ready to deliver a pragmatic financial reset, rebuild income and scale at the sector leading community transport organisation that delivers tangible impact across London, Dorset and Cheshire? About ECT Charity ECT Charity is a leading specialist community transport organisation enabling mobility and social inclusion across London, Dorset and Cheshire. We deliver essential door-to-door transport and influence sector policy with partners such as TfL and the GLA, including through the use of our pioneering CT Social Value Toolkit. Facing reduced statutory income, operations changes, lease negotiations and contract retendering, we need to stabilise cashflow and protect services. Significant opportunities include leveraging our network and resources to develop our training and consultancy, build strategic partnerships to generate earned income, and using Dorset as a demonstrator site to pilot sustainable, mission-aligned commercial models. Role priorities (first months) Deliver a sustainable financial model and restore reserves. Redesign operations for the new scale (depot footprint and operations strategy). Leverage our networks and resources to develop commercial opportunities (partnerships, training, consultancy). Rebuild business development capability and secure partnership income. Strengthen governance, compliance and staff retention. Who you are Senior leader with experience of multi-site operations or similar scale. Proven track record of financial turnaround, contract negotiation and estate management. Strong partnership, commercialisation and Board reporting skills. Commitment to inclusive leadership; willing to be office-based (min three days/week) and travel; driving licence preferred. (Desirable) Experience in community transport, social enterprise or productisation/licensing. Why ECT? Lead a sector-recognised charity with a marketable toolkit and immediate partnership routes. Combine financial rigour with mission-aligned commercial innovation. Shape ECT s recovery and long-term sustainability. For full details, please contact Jenny Hills via the apply button to request the full appointment brief that covers both the interim and permanent positions. How to apply (permanent) Email the address in the appointment brief with Permanent CEO ECT Charity in the subject line. Please attach an up-to-date CV and a Supporting Statement (max 2 x A4) demonstrating how you meet the Person Specification (in the appointment brief) and your interest. As you can read in the full appointment brief, we welcome applications for both the interim and permanent positions if you are interested in both roles. Please download and read the full brief for details. The deadline for applications for the interim position is 9am, Monday 8th December 2025 For an informal and confidential conversation contact Jenny Hills at the same address with suitable times. Closing date for applications Permanent CEO role: 9am, Monday 12th January 2026. As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Dec 05, 2025
Full time
Chief Executive Officer - ECT Charity Location: London (Greenford / Ealing) with regular travel to Dorset, Cheshire and partner sites; minimum three days per week in office Salary: circa £80,000 per annum Contract: Permanent, full-time Are you ready to deliver a pragmatic financial reset, rebuild income and scale at the sector leading community transport organisation that delivers tangible impact across London, Dorset and Cheshire? About ECT Charity ECT Charity is a leading specialist community transport organisation enabling mobility and social inclusion across London, Dorset and Cheshire. We deliver essential door-to-door transport and influence sector policy with partners such as TfL and the GLA, including through the use of our pioneering CT Social Value Toolkit. Facing reduced statutory income, operations changes, lease negotiations and contract retendering, we need to stabilise cashflow and protect services. Significant opportunities include leveraging our network and resources to develop our training and consultancy, build strategic partnerships to generate earned income, and using Dorset as a demonstrator site to pilot sustainable, mission-aligned commercial models. Role priorities (first months) Deliver a sustainable financial model and restore reserves. Redesign operations for the new scale (depot footprint and operations strategy). Leverage our networks and resources to develop commercial opportunities (partnerships, training, consultancy). Rebuild business development capability and secure partnership income. Strengthen governance, compliance and staff retention. Who you are Senior leader with experience of multi-site operations or similar scale. Proven track record of financial turnaround, contract negotiation and estate management. Strong partnership, commercialisation and Board reporting skills. Commitment to inclusive leadership; willing to be office-based (min three days/week) and travel; driving licence preferred. (Desirable) Experience in community transport, social enterprise or productisation/licensing. Why ECT? Lead a sector-recognised charity with a marketable toolkit and immediate partnership routes. Combine financial rigour with mission-aligned commercial innovation. Shape ECT s recovery and long-term sustainability. For full details, please contact Jenny Hills via the apply button to request the full appointment brief that covers both the interim and permanent positions. How to apply (permanent) Email the address in the appointment brief with Permanent CEO ECT Charity in the subject line. Please attach an up-to-date CV and a Supporting Statement (max 2 x A4) demonstrating how you meet the Person Specification (in the appointment brief) and your interest. As you can read in the full appointment brief, we welcome applications for both the interim and permanent positions if you are interested in both roles. Please download and read the full brief for details. The deadline for applications for the interim position is 9am, Monday 8th December 2025 For an informal and confidential conversation contact Jenny Hills at the same address with suitable times. Closing date for applications Permanent CEO role: 9am, Monday 12th January 2026. As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Head of Commercial Broking Drive Strategic Leadership in Commercial Insurance to 100k DOE, fully negotiable. Director of Commercial Broking Head of Commercial Placement Director of Broking Strategy Commercial Broking Operations Director Head of Broking & Market Strategy Commercial Placement Director Director of Insurance Placement & Markets Head of Commercial Insurance Placement Chief Broking Officer (Commercial Lines) Head of Broking & Technical Excellence This client is commercial insurance brokerage offering bespoke solutions to UK and international clients. They pride themselves on integrity, innovation, and technical excellence, and they're growing fast. Are you a proven broking leader ready to shape the future of a dynamic insurance firm? Our client is a respected name in the insurance industry, as their Head of Broking and step into a high-impact leadership role where strategy meets execution. Based in their London HQ, this pivotal position will place you at the forefront of broking innovation, technical excellence, and market influence. The Opportunity; As Head of Broking, you'll be a key member of the senior leadership team, driving the broking strategy to align with the company s ambitious growth plans. You ll lead a high-performing team, spearhead market relationships, and ensure every placement reflects the highest standards of commercial value, technical accuracy, and regulatory compliance. Your Core Responsibilities as the Head of Broking; Lead the Broking Strategy Define and execute broking vision aligned with business growth. Inspire & Develop Teams Manage, mentor, and empower broking professionals. Strengthen Market Relations Build strategic insurer relationships and secure competitive placements. Deliver Technical Excellence Oversee complex placements, programme structuring, and documentation quality. Ensure Compliance & Governance Uphold FCA standards and internal audit processes. Drive Commercial Results Collaborate with client teams to support renewals, win new business, and improve broker margin. What You Bring Minimum 10 years experience in commercial insurance, with strong UK and international market exposure. Proven leadership in a broking or placement role. Strong commercial insight and negotiation skills. CII qualifications (DipCII or ACII) preferred. A strategic, solutions-driven mindset with excellent communication and project management skills.
Dec 05, 2025
Full time
Head of Commercial Broking Drive Strategic Leadership in Commercial Insurance to 100k DOE, fully negotiable. Director of Commercial Broking Head of Commercial Placement Director of Broking Strategy Commercial Broking Operations Director Head of Broking & Market Strategy Commercial Placement Director Director of Insurance Placement & Markets Head of Commercial Insurance Placement Chief Broking Officer (Commercial Lines) Head of Broking & Technical Excellence This client is commercial insurance brokerage offering bespoke solutions to UK and international clients. They pride themselves on integrity, innovation, and technical excellence, and they're growing fast. Are you a proven broking leader ready to shape the future of a dynamic insurance firm? Our client is a respected name in the insurance industry, as their Head of Broking and step into a high-impact leadership role where strategy meets execution. Based in their London HQ, this pivotal position will place you at the forefront of broking innovation, technical excellence, and market influence. The Opportunity; As Head of Broking, you'll be a key member of the senior leadership team, driving the broking strategy to align with the company s ambitious growth plans. You ll lead a high-performing team, spearhead market relationships, and ensure every placement reflects the highest standards of commercial value, technical accuracy, and regulatory compliance. Your Core Responsibilities as the Head of Broking; Lead the Broking Strategy Define and execute broking vision aligned with business growth. Inspire & Develop Teams Manage, mentor, and empower broking professionals. Strengthen Market Relations Build strategic insurer relationships and secure competitive placements. Deliver Technical Excellence Oversee complex placements, programme structuring, and documentation quality. Ensure Compliance & Governance Uphold FCA standards and internal audit processes. Drive Commercial Results Collaborate with client teams to support renewals, win new business, and improve broker margin. What You Bring Minimum 10 years experience in commercial insurance, with strong UK and international market exposure. Proven leadership in a broking or placement role. Strong commercial insight and negotiation skills. CII qualifications (DipCII or ACII) preferred. A strategic, solutions-driven mindset with excellent communication and project management skills.
