Job Description
What will I be doing?
Whenever our customers need to talk to us, you'll be the person they speak to. In fact, you'll be the first point of contact for clients in your region, dealing with requests, queries, and tasks large and small.
This will involve:
- Proactively managing the 'customer at risk' process related to the branch customer portfolio - ensuring timely resolutions and retention through service amendments, re-negotiations with clients and internal stakeholders.
- Ensuring profit margins align with regional and budget expectations during re-negotiations.
- Recording and maintaining potential customer at risk branch churn, identifying and reporting emerging trends.
- Managing the branch priority list and making recommendations as necessary.
- Promoting our services and supporting the retentions team during upselling campaigns.
- Managing the region's aged debt, liaising with affected customers and on the stop list.
- Liaising with functional departments impacting customer relations and retention.
- Recognizing at-risk customers and upselling opportunities within the regional portfolio.
You will also manage the three-month handover of accounts from FSE to the retentions team and stay updated on current costs and prices for collection services to support the team and strengthen customer relationships through regular contact, newsletters, and territory management.
Who we are
Join us and be part of a forward-thinking business where people are encouraged to grow. Our workplace values respect, team spirit, customer focus, and environmental commitment. As part of our team, you'll contribute to building a sustainable future.
At Suez, we invest in our people, offering continuous learning and development opportunities to help you reach your potential. Our inclusive culture values every voice, fostering innovation and collaboration.
We offer competitive benefits, flexible working arrangements, comprehensive health and wellness programs, and career advancement opportunities. By joining Suez, you'll play a vital role in making a positive impact.
If you're ready for this challenge and want to be part of a dedicated team, apply to Suez today. Together, we can build a sustainable future.
