Tenancy Services Manager

Tenancy Services Manager

Permanent, Full time, Salary circa £50k

Our client is a successful, small community-based registered provider of social housing based in Bexley, Southeast London. They own and manage approximately 650 homes, with more in the pipeline; including those that they manage as part of a partnership with the London Borough of Bromley. They are passionate about working together with residents and making a positive impact on the community.

We are seeking an experienced manager, with a strong customer focus and good understanding of all aspects of tenancy services, including void management, ASB, complaints and legal and regulatory requirements. We need someone who wants to make a positive difference to our residents and can inspire and lead their team to deliver a robust and supportive tenancy management service, with a strong focus on resident satisfaction. We are a small, friendly, enthusiastic and customer focused team who aim to punch above our weight and hold our values dear. Working within a small organisation means that you will have the unique opportunity to understand, and shape, the business inside out and make a real difference to the organisation and our residents.

You will need a positive and resilient approach with excellent communication and relationship building skills. As well as technical expertise and experience, and a passion for customer service, the successful candidate will:

• embody the vision, values and ambitions of the Housing Association
• be a strong, professional and organised people manager, able to support, lead and work collaboratively with their team
• have excellent customer service, complaint management and data analysis skills/ experience
• have demonstrable experience of resolving more complex housing management matters, ensuring lessons are learned and improvements implemented where needed
• have up to date knowledge of housing legislation and a track record of improving KPIs and driving up performance
• have a positive outlook, approachable and collaborative manner and be customer focused
• be self-motivated and able to think and work autonomously, with strong problem solving skills
• have a full driving licence and access to a vehicle

For a full recruitment pack, or an informal discussion about the role, please contact recruitment consultants:

The Housing Executive on or email

The pack contains background, job description, person specification and instructions for the application process, CVs alone will not be accepted.

Closing date: 12 noon on Monday 4th August 2025

First Interviews: Week commencing 18th August 2025

The Housing Executive and our housing association client are committed to diversity, equity and inclusion and welcome all applications.