CRM Administrator

As an experienced CRM Administrator who is looking for the challenge of simplifying complex systems, joining a well-established company at an exciting time when they are migrating from an old CRM system to a new one.

This is a key position within the IT function, reporting directly to the CTO, and will suit someone with a strong technical understanding of CRM systems, particularly SugarCRM, along with the ability to liaise with stakeholders, drive improvements, and ensure the platform supports wider business goals.

CRM Administrator

Bracknell

Hybrid - 3 days a week on site

40,000 per annum to 45,000 per annum

The Role

You'll be responsible for the day-to-day management and ongoing development of the CRM system. That includes everything from system configuration and user support to data quality and compliance. The role is hands-on, but strategic input will be valued as the business continues to evolve its digital and customer engagement capabilities.

Key Responsibilities

• Maintain and administer the SugarCRM platform
• Manage user roles, permissions, and security settings
• Provide user support and training across departments
• Conduct regular data audits and ensure high data quality
• Work with stakeholders to improve workflows, automation, and reporting
• Generate dashboards and reports to support business decision-making
• Troubleshoot issues and liaise with vendors for resolutions and upgrades
• Document system configurations and processes
• Support integrations between CRM and other business systems

Requirements

• Strong experience administering and customising CRM systems ideally SugarCRM but open to candidates working with similar CRM systems
• Good understanding of CRM principles, data management, and business processes
• Proficient in user management, system configuration, and workflow automation
• Confident producing reports and interpreting data for business use
• Able to translate business needs into CRM solutions
• Comfortable working independently and cross-functionally
• Solid documentation and communication skills
• Familiar with data protection regulations (e.g., GDPR)

If you're an experienced CRM professional looking to step into a role with real ownership and influence, get in touch at (url removed) for a confidential chat or send us your CV on the apply button below.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.