Chartered Legal Executive/Solicitor

We are recruiting for an exciting opportunity to join our Solicitor's team within AXA's in-house Legal Services Unit (LSU). The Legal Services Unit manages litigated claims for AXA and its policyholders, forming part of the wider Claims Technical Services.

This role involves supervising litigation conduct, building team capability, and ensuring regulatory compliance.

AXA offers flexible work arrangements, including at least 40% remote work, with a transition to majority remote work from September 2025. Flexibility can be discussed with Talent Acquisition.

Key Responsibilities:

• Guide, motivate, and develop the team to ensure fair case closure aligned with strategic priorities.
• Drive claims handling improvements and foster a culture of continuous improvement supported by MI and trend analysis.
• Review and enhance approaches, tools, and materials, considering virtual settings.
• Develop and maintain best practice materials.
• Identify and address inefficiencies and promote problem-solving within the team.
• Stay informed of market trends and regulatory changes affecting the Unit.
• Support and implement the People Charter pillars.
• Identify training needs and development opportunities.
• Ensure proper investigation of failures and evidence of learning progress.
• Ensure training and coaching lead to appropriate decision-making for customer outcomes.
• Manage complex cases and referrals.
• Produce and deliver regulatory training for the team and stakeholders.
• Calibrate audits according to the Ted Development Framework.
• Identify and mitigate regulatory compliance risks.
• Provide legal advice and services.
• Model behaviors and embed the Unit's behavioral objectives as a senior team member.

We reserve the right to close the application process early due to high interest. We encourage candidates who are excited about the role, even if they do not meet every requirement, to apply.

Ideal Candidate:

• Qualified Solicitor with CILEX or equivalent, significant PQE, and relevant insurance and motor claims experience.
• Strong interpersonal, communication, and coaching skills.
• Technical expertise with sound commercial decision-making ability.
• Excellent organizational and planning skills.
• Knowledge of Civil Procedural rules, insurance principles, case law, policies, and claims philosophy.

Applicants must be eligible and authorized to work in the UK.

Our rewards package includes a competitive salary (£45,000-£50,000), bonus, pension, life assurance, private health, 28 days leave plus bank holidays, and wellbeing resources.

To apply, click 'apply for this job' and submit your CV. We are an Equal Opportunities Employer and support applicants with disabilities through our Accessibility Concierge. Contact for assistance.

About AXA:

AXA Retail helps people live confidently, with a dedicated team committed to customer service and making insurance accessible and straightforward.