Business Development Manager - Pontefract, West Yorkshire Reactive Permanent Recruitment (RPR) are proud to be working with one of Europe s largest and established media groups. Due to continued growth, they now seek an experienced Business Development Manager to sell their leading range of multi-media marketing solutions direct to clients across the above regions. The role: Lead Sourcing: You will be responsible for sourcing your own leads, booking your own sales appointments, and selling to businesses within your patch. You will work towards quarterly sales target. Attending Sales Meetings: You will be targeted with attending a set number of sales meetings each week. During these meetings you will gather information about the target business pertinent to their advertising needs. You will present the company s proposition (in person or via Teams) in these meetings and be the face of the business in your territory. Managing a Sales Pipeline: You will be required to maintain an up-to-date CRM system, documenting your client interactions and activities. You will use this to ensure that you are generating enough leads and sitting enough appointments to satisfy your sales targets. Building Proposals: You will make use of marketing material/documentation etc to compile your own sales proposals to present to prospective clients. Forecasting/Meeting Sales Targets: You be responsible for meeting monthly/quarterly sales targets/KPIs and will be required to accurately forecast your expected revenue to your line manager. Negotiation: You will possess a good level of commercial acumen and a proven ability to negotiate and close sales. The person: A solid background in a B2B field sales role is essential Expert new business experience also essential Media/advertising sales experience advantageous You will have a strong, demonstrable track record of meeting sales targets Proficient in MS Excel, PowerPoint, Outlook You will be comfortable creating professional sales presentations using MS PowerPoint and proficient with all aspects of MS Outlook including managing a business calendar, task list etc Well presented, professional and articulate. This is a client facing role and you will serve as a representative of the company brand. You will have a confident, well-spoken telephone manner and will always present yourself immaculately when meeting clients Ability to travel to patch with ease. You will be selling to businesses within a geographic territory, and it is vital that you can travel to the region. Ideally you will live within the territory The package: Excellent starting salary of up to £30,000 p/a Excellent high uncapped OTE £4,200pa car allowance + high mileage paid back Other fantastic personal and family benefits, perks & incentives Excellent induction, ongoing support and career path For more information about this exciting and rewarding Business Development Manager career, please APPLY TODAY. Key: Business Development Manager, Field Sales, Media Sales, Advertising Sales, Media Field Sales Executive, Account Manager, Pontefract, West Yorkshire, Pontefract, WF11.
Jul 26, 2025
Full time
Business Development Manager - Pontefract, West Yorkshire Reactive Permanent Recruitment (RPR) are proud to be working with one of Europe s largest and established media groups. Due to continued growth, they now seek an experienced Business Development Manager to sell their leading range of multi-media marketing solutions direct to clients across the above regions. The role: Lead Sourcing: You will be responsible for sourcing your own leads, booking your own sales appointments, and selling to businesses within your patch. You will work towards quarterly sales target. Attending Sales Meetings: You will be targeted with attending a set number of sales meetings each week. During these meetings you will gather information about the target business pertinent to their advertising needs. You will present the company s proposition (in person or via Teams) in these meetings and be the face of the business in your territory. Managing a Sales Pipeline: You will be required to maintain an up-to-date CRM system, documenting your client interactions and activities. You will use this to ensure that you are generating enough leads and sitting enough appointments to satisfy your sales targets. Building Proposals: You will make use of marketing material/documentation etc to compile your own sales proposals to present to prospective clients. Forecasting/Meeting Sales Targets: You be responsible for meeting monthly/quarterly sales targets/KPIs and will be required to accurately forecast your expected revenue to your line manager. Negotiation: You will possess a good level of commercial acumen and a proven ability to negotiate and close sales. The person: A solid background in a B2B field sales role is essential Expert new business experience also essential Media/advertising sales experience advantageous You will have a strong, demonstrable track record of meeting sales targets Proficient in MS Excel, PowerPoint, Outlook You will be comfortable creating professional sales presentations using MS PowerPoint and proficient with all aspects of MS Outlook including managing a business calendar, task list etc Well presented, professional and articulate. This is a client facing role and you will serve as a representative of the company brand. You will have a confident, well-spoken telephone manner and will always present yourself immaculately when meeting clients Ability to travel to patch with ease. You will be selling to businesses within a geographic territory, and it is vital that you can travel to the region. Ideally you will live within the territory The package: Excellent starting salary of up to £30,000 p/a Excellent high uncapped OTE £4,200pa car allowance + high mileage paid back Other fantastic personal and family benefits, perks & incentives Excellent induction, ongoing support and career path For more information about this exciting and rewarding Business Development Manager career, please APPLY TODAY. Key: Business Development Manager, Field Sales, Media Sales, Advertising Sales, Media Field Sales Executive, Account Manager, Pontefract, West Yorkshire, Pontefract, WF11.
Business Development Manager - Hull, East Yorkshire Reactive Permanent Recruitment (RPR) are proud to be working with one of Europe s largest and established media groups. Due to continued growth, they now seek an experienced Business Development Manager to sell their leading range of multi-media marketing solutions direct to clients across the above regions. The role: Lead Sourcing: You will be responsible for sourcing your own leads, booking your own sales appointments, and selling to businesses within your patch. You will work towards quarterly sales target. Attending Sales Meetings: You will be targeted with attending a set number of sales meetings each week. During these meetings you will gather information about the target business pertinent to their advertising needs. You will present the company s proposition (in person or via Teams) in these meetings and be the face of the business in your territory. Managing a Sales Pipeline: You will be required to maintain an up-to-date CRM system, documenting your client interactions and activities. You will use this to ensure that you are generating enough leads and sitting enough appointments to satisfy your sales targets. Building Proposals: You will make use of marketing material/documentation etc to compile your own sales proposals to present to prospective clients. Forecasting/Meeting Sales Targets: You be responsible for meeting monthly/quarterly sales targets/KPIs and will be required to accurately forecast your expected revenue to your line manager. Negotiation: You will possess a good level of commercial acumen and a proven ability to negotiate and close sales. The person: A solid background in a B2B field sales role is essential Expert new business experience also essential Media/advertising sales experience advantageous You will have a strong, demonstrable track record of meeting sales targets Proficient in MS Excel, PowerPoint, Outlook You will be comfortable creating professional sales presentations using MS PowerPoint and proficient with all aspects of MS Outlook including managing a business calendar, task list etc Well presented, professional and articulate. This is a client facing role and you will serve as a representative of the company brand. You will have a confident, well-spoken telephone manner and will always present yourself immaculately when meeting clients Ability to travel to patch with ease. You will be selling to businesses within a geographic territory, and it is vital that you can travel to the region. Ideally you will live within the territory The package: Excellent starting salary of up to £30,000 p/a Excellent high uncapped OTE £4,200pa car allowance + high mileage paid back Other fantastic personal and family benefits, perks & incentives Excellent induction, ongoing support and career path For more information about this exciting and rewarding Business Development Manager career, please APPLY TODAY. Key: Business Development Manager, Field Sales, Media Sales, Advertising Sales, Media Field Sales Executive, Account Manager, Hull, East Riding, East Yorkshire, HU10.
Jul 26, 2025
Full time
Business Development Manager - Hull, East Yorkshire Reactive Permanent Recruitment (RPR) are proud to be working with one of Europe s largest and established media groups. Due to continued growth, they now seek an experienced Business Development Manager to sell their leading range of multi-media marketing solutions direct to clients across the above regions. The role: Lead Sourcing: You will be responsible for sourcing your own leads, booking your own sales appointments, and selling to businesses within your patch. You will work towards quarterly sales target. Attending Sales Meetings: You will be targeted with attending a set number of sales meetings each week. During these meetings you will gather information about the target business pertinent to their advertising needs. You will present the company s proposition (in person or via Teams) in these meetings and be the face of the business in your territory. Managing a Sales Pipeline: You will be required to maintain an up-to-date CRM system, documenting your client interactions and activities. You will use this to ensure that you are generating enough leads and sitting enough appointments to satisfy your sales targets. Building Proposals: You will make use of marketing material/documentation etc to compile your own sales proposals to present to prospective clients. Forecasting/Meeting Sales Targets: You be responsible for meeting monthly/quarterly sales targets/KPIs and will be required to accurately forecast your expected revenue to your line manager. Negotiation: You will possess a good level of commercial acumen and a proven ability to negotiate and close sales. The person: A solid background in a B2B field sales role is essential Expert new business experience also essential Media/advertising sales experience advantageous You will have a strong, demonstrable track record of meeting sales targets Proficient in MS Excel, PowerPoint, Outlook You will be comfortable creating professional sales presentations using MS PowerPoint and proficient with all aspects of MS Outlook including managing a business calendar, task list etc Well presented, professional and articulate. This is a client facing role and you will serve as a representative of the company brand. You will have a confident, well-spoken telephone manner and will always present yourself immaculately when meeting clients Ability to travel to patch with ease. You will be selling to businesses within a geographic territory, and it is vital that you can travel to the region. Ideally you will live within the territory The package: Excellent starting salary of up to £30,000 p/a Excellent high uncapped OTE £4,200pa car allowance + high mileage paid back Other fantastic personal and family benefits, perks & incentives Excellent induction, ongoing support and career path For more information about this exciting and rewarding Business Development Manager career, please APPLY TODAY. Key: Business Development Manager, Field Sales, Media Sales, Advertising Sales, Media Field Sales Executive, Account Manager, Hull, East Riding, East Yorkshire, HU10.
Senior Associate, UK Institutional Client Services & Business Development page is loaded Senior Associate, UK Institutional Client Services & Business Development Apply locations London time type Full time posted on Posted 9 Days Ago job requisition id Notes to applicants: Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role. Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer. Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply. The use of Artificial Intelligence during interviews and skill testing is prohibited, unless Dimensional Fund Advisors has authorized such use. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request. Job Description: The UK is a strategic area of focus for the firm, and as such, we are growing our team based in London that focuses on Institutions, Consultant Relations, New Client Acquisition and Client Servicing. We work with large Institutions, Financial Intermediaries, Insurance Companies, Banks and Wealth Managers and by building strong relationships with these organisations, Dimensional is better equipped to understand their investment needs and identify opportunities. The team use their detailed knowledge of the broader investment industry and Dimensional's unique investment approach, to provide solutions for prospects and clients across the region. This is a fantastic opportunity to join a high calibre group of people who demonstrate drive, ambition, and initiative. In return, you will be rewarded with genuine career development opportunities. The Opportunity As a Senior Associate within EMEA's Global Client Group, you would be responsible for supporting activities in business development, relationship management and client servicing. This is a broad role dedicated to building and maintaining relationships with Investment Consultants, large asset owners and decision makers across DB, DC, Insurance, Discretionary Fund Managers and Wealth Managers (including Family Offices). You will play an integral role in delivering high quality relationship management, superior query resolution expertise and highly detailed technical investment support. It will be through the application of these tasks and interactions that you will deliver an outstanding Dimensional experience for our clients. The role reports into the Head of the Client Relationship Group, EMEA, and you'll be aligned to the team focused on the UK Institutional market and benefit from coaching and mentoring from within the team. Responsibilities Support Regional Directors with all aspects of relationship management and business development for both new and existing clients. You will be fully adept at navigating local regulatory, legal and marketing requirements Actively empowered to lead on an agreed group of organisations and implement a proactive outreach strategy. Attend and/or lead appropriate meetings with clients and prospects. Develop and maintain client facing presentations and many other aspects of business development. Assist in procurement activities through Requests for Information, Requests for Proposals or Due Diligence Questionnaires. You will interact with Legal, Compliance, Marketing, Investments, Trading, Operations and Portfolio Analytics teams regularly. Strong articulation of Dimensional's investment approach and how this benefits clients. Maintain up-to-date knowledge of our investment strategies, including opportunities to customise this for segregated accounts. Manage all aspects of Client onboarding, Transition Management and changes/updates to investment guidelines or legal agreements. Maintain client and prospect information in Dimensional's CRM system by accurately and timely recording of activities. Foster and leverage relationships with new colleagues and our other DFA offices. Qualifications Bachelor's Degree, or equivalent, in Finance, Business, Economics or related field preferred. Demonstrate a strong record in delivering exemplary client service. Proven analytical and numeracy skills with a high attention to detail. Excellent time management, prioritisation skills, resourceful and analytical. Strong written and verbal communication skills. Ability to work effectively in a fast-paced environment and to tight deadlines. Confident self-starter capable of managing multiple projects. Strong computer skills with proficiency in Excel, PowerPoint and Word. Hold, or complete the Investment Management Certificate by the end of probation (6 months). Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth. It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.
Jul 26, 2025
Full time
Senior Associate, UK Institutional Client Services & Business Development page is loaded Senior Associate, UK Institutional Client Services & Business Development Apply locations London time type Full time posted on Posted 9 Days Ago job requisition id Notes to applicants: Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role. Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer. Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply. The use of Artificial Intelligence during interviews and skill testing is prohibited, unless Dimensional Fund Advisors has authorized such use. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request. Job Description: The UK is a strategic area of focus for the firm, and as such, we are growing our team based in London that focuses on Institutions, Consultant Relations, New Client Acquisition and Client Servicing. We work with large Institutions, Financial Intermediaries, Insurance Companies, Banks and Wealth Managers and by building strong relationships with these organisations, Dimensional is better equipped to understand their investment needs and identify opportunities. The team use their detailed knowledge of the broader investment industry and Dimensional's unique investment approach, to provide solutions for prospects and clients across the region. This is a fantastic opportunity to join a high calibre group of people who demonstrate drive, ambition, and initiative. In return, you will be rewarded with genuine career development opportunities. The Opportunity As a Senior Associate within EMEA's Global Client Group, you would be responsible for supporting activities in business development, relationship management and client servicing. This is a broad role dedicated to building and maintaining relationships with Investment Consultants, large asset owners and decision makers across DB, DC, Insurance, Discretionary Fund Managers and Wealth Managers (including Family Offices). You will play an integral role in delivering high quality relationship management, superior query resolution expertise and highly detailed technical investment support. It will be through the application of these tasks and interactions that you will deliver an outstanding Dimensional experience for our clients. The role reports into the Head of the Client Relationship Group, EMEA, and you'll be aligned to the team focused on the UK Institutional market and benefit from coaching and mentoring from within the team. Responsibilities Support Regional Directors with all aspects of relationship management and business development for both new and existing clients. You will be fully adept at navigating local regulatory, legal and marketing requirements Actively empowered to lead on an agreed group of organisations and implement a proactive outreach strategy. Attend and/or lead appropriate meetings with clients and prospects. Develop and maintain client facing presentations and many other aspects of business development. Assist in procurement activities through Requests for Information, Requests for Proposals or Due Diligence Questionnaires. You will interact with Legal, Compliance, Marketing, Investments, Trading, Operations and Portfolio Analytics teams regularly. Strong articulation of Dimensional's investment approach and how this benefits clients. Maintain up-to-date knowledge of our investment strategies, including opportunities to customise this for segregated accounts. Manage all aspects of Client onboarding, Transition Management and changes/updates to investment guidelines or legal agreements. Maintain client and prospect information in Dimensional's CRM system by accurately and timely recording of activities. Foster and leverage relationships with new colleagues and our other DFA offices. Qualifications Bachelor's Degree, or equivalent, in Finance, Business, Economics or related field preferred. Demonstrate a strong record in delivering exemplary client service. Proven analytical and numeracy skills with a high attention to detail. Excellent time management, prioritisation skills, resourceful and analytical. Strong written and verbal communication skills. Ability to work effectively in a fast-paced environment and to tight deadlines. Confident self-starter capable of managing multiple projects. Strong computer skills with proficiency in Excel, PowerPoint and Word. Hold, or complete the Investment Management Certificate by the end of probation (6 months). Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth. It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.
Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: We're looking for a strategic and customer-focused leader to join our management team as Customer Experience Manager. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping us improve how customers learn, adapt, and get real value from our product. You'll lead our Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop our customer education approach, and ensure that customer insights are driving continuous improvement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact. Key Responsibilities: Lead and support our Customer Service and Product Training Managers Foster a strong team culture with clear goals, collaboration, and accountability Champion professional development and operational excellence Ensure world-class customer support by enabling the team with tools and training to improve response workflows and to maximise service effectiveness. Customer Journey & Enablement Optimise the customer journey, reducing friction across product onboarding, training, and post-sale support Oversee the creation and development of educational resources (video tutorials, user manuals, online and in-person training) that empower users to get the most from our product Prioritise content development for all user levels (beginner to advanced), ensuring alignment with customer needs and use cases. Use customer feedback (e.g. NPS survey feedback, support tickets, product reviews and call recordings) to identify pain points and opportunities to improve training content, onboarding sequences and customer satisfaction Represent the customer across internal teams (Product, Marketing & Video Production) by sharing their feedback to help shape product development decisions and marketing strategy. Continuous Improvement & Strategic Impact Identify and address recurring customer issues through long-term and scalable solutions Collaborate cross-functionally to drive process improvements that enhance customer outcomes. Metrics & Reporting Own NPS strategy and reporting, leveraging data to inform priorities, measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams in a technology or product-led environment Strong team leadership and stakeholder management skills Customer-first mindset with a bias for action and improvement Analytical and data-informed approach to decision-making Experience working cross-functionally with product, engineering, and marketing Bonus: exposure to Agile, Lean, or continuous improvement methodologies. Why Join Us? Work in a fast-growing, innovative tech company making a global impact Hybrid working arrangements (2 days/week in our Warwick office) Close collaboration with senior leadership 25 days annual holiday + 8 public bank holidays Pension plan Health insurance 24/7 Employee Assistance Programme (EAP) Company share scheme Free on-site car parking Monthly 'Moasure Munch' team lunches A supportive and collaborative culture with opportunities to develop and grow. If you believe you meet our criteria and are excited about joining our dynamic team, we want to hear from you! Please submit your application with a CV to . Please note: We cannot offer visa sponsorship. We do not accept speculative CVs from recruitment agencies.
Jul 26, 2025
Full time
Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: We're looking for a strategic and customer-focused leader to join our management team as Customer Experience Manager. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping us improve how customers learn, adapt, and get real value from our product. You'll lead our Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop our customer education approach, and ensure that customer insights are driving continuous improvement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact. Key Responsibilities: Lead and support our Customer Service and Product Training Managers Foster a strong team culture with clear goals, collaboration, and accountability Champion professional development and operational excellence Ensure world-class customer support by enabling the team with tools and training to improve response workflows and to maximise service effectiveness. Customer Journey & Enablement Optimise the customer journey, reducing friction across product onboarding, training, and post-sale support Oversee the creation and development of educational resources (video tutorials, user manuals, online and in-person training) that empower users to get the most from our product Prioritise content development for all user levels (beginner to advanced), ensuring alignment with customer needs and use cases. Use customer feedback (e.g. NPS survey feedback, support tickets, product reviews and call recordings) to identify pain points and opportunities to improve training content, onboarding sequences and customer satisfaction Represent the customer across internal teams (Product, Marketing & Video Production) by sharing their feedback to help shape product development decisions and marketing strategy. Continuous Improvement & Strategic Impact Identify and address recurring customer issues through long-term and scalable solutions Collaborate cross-functionally to drive process improvements that enhance customer outcomes. Metrics & Reporting Own NPS strategy and reporting, leveraging data to inform priorities, measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams in a technology or product-led environment Strong team leadership and stakeholder management skills Customer-first mindset with a bias for action and improvement Analytical and data-informed approach to decision-making Experience working cross-functionally with product, engineering, and marketing Bonus: exposure to Agile, Lean, or continuous improvement methodologies. Why Join Us? Work in a fast-growing, innovative tech company making a global impact Hybrid working arrangements (2 days/week in our Warwick office) Close collaboration with senior leadership 25 days annual holiday + 8 public bank holidays Pension plan Health insurance 24/7 Employee Assistance Programme (EAP) Company share scheme Free on-site car parking Monthly 'Moasure Munch' team lunches A supportive and collaborative culture with opportunities to develop and grow. If you believe you meet our criteria and are excited about joining our dynamic team, we want to hear from you! Please submit your application with a CV to . Please note: We cannot offer visa sponsorship. We do not accept speculative CVs from recruitment agencies.
About Maritime We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to the industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. We are continually investing heavily in R&D for new services and solutions, proactively assessing the industry's current and future needs. Business Development and Sales Achieve order intake targets by identifying and implementing strategic actions to drive growth. Expand the Maritime Advisory business by targeting key customers, including ship owners, charterers, banks, and other maritime stakeholders. Identify customer needs and develop tailored solutions, focusing on decarbonization and digitalization services. Manage and oversee key opportunities as both Business Manager (BM) and Project Manager (PM). Communication and Collaboration Support the Head of Maritime Advisory China on regional marketing and communication efforts for Advisory services. Align Advisory activities with regional marketing strategies and communication plans. Build and maintain a strong global network within the Maritime Advisory team. Collaborate closely with DNV Classification and other Business Areas (Energy, SCPA, Digital Solutions, etc.) to position and promote Maritime Advisory services effectively. Organize and facilitate forums, workshops, and meetings (both internal and external) to drive engagement and business growth. Promote Maritime Advisory services through diverse channels to enhance the DNV brand and showcase the value of Maritime Advisory. Benefits A strong company culture emphasizing competence development and employee care. Attractive total compensation package. Great colleagues who value teamwork and support. International working environment. Flexible working modes with a focus on work/life balance. Interesting and challenging projects from international clients. Opportunities to grow and develop your skills and ambitions within DNV. Training and development support (training sponsorship, on-the-job training, training programs). Build a professional network and gain valuable real-world experience through our projects. Benefits may vary based on position, tenure, contract, or grade level. DNV is an Equal Opportunity Employer and considers qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinions. We value diversity and invite you to be part of this inclusive culture. Position Qualifications 10+ years of experience in the maritime industry, with a strong understanding of market dynamics and customer needs. Proven track record in business development and sales, with results-oriented focus. Good understanding of shipping, safety, decarbonization, or digitalization in the maritime industry. Strong customer focus, capable of addressing the diverse needs of stakeholders, especially ship owners and charterers. Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels. Solution-oriented, proactive, with a strong sense of ownership and accountability. Willingness to learn new concepts and adapt to industry changes. Team player with a collaborative mindset, eager to share knowledge and support colleagues. Fluency in English, both written and spoken.
Jul 26, 2025
Full time
About Maritime We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to the industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. We are continually investing heavily in R&D for new services and solutions, proactively assessing the industry's current and future needs. Business Development and Sales Achieve order intake targets by identifying and implementing strategic actions to drive growth. Expand the Maritime Advisory business by targeting key customers, including ship owners, charterers, banks, and other maritime stakeholders. Identify customer needs and develop tailored solutions, focusing on decarbonization and digitalization services. Manage and oversee key opportunities as both Business Manager (BM) and Project Manager (PM). Communication and Collaboration Support the Head of Maritime Advisory China on regional marketing and communication efforts for Advisory services. Align Advisory activities with regional marketing strategies and communication plans. Build and maintain a strong global network within the Maritime Advisory team. Collaborate closely with DNV Classification and other Business Areas (Energy, SCPA, Digital Solutions, etc.) to position and promote Maritime Advisory services effectively. Organize and facilitate forums, workshops, and meetings (both internal and external) to drive engagement and business growth. Promote Maritime Advisory services through diverse channels to enhance the DNV brand and showcase the value of Maritime Advisory. Benefits A strong company culture emphasizing competence development and employee care. Attractive total compensation package. Great colleagues who value teamwork and support. International working environment. Flexible working modes with a focus on work/life balance. Interesting and challenging projects from international clients. Opportunities to grow and develop your skills and ambitions within DNV. Training and development support (training sponsorship, on-the-job training, training programs). Build a professional network and gain valuable real-world experience through our projects. Benefits may vary based on position, tenure, contract, or grade level. DNV is an Equal Opportunity Employer and considers qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinions. We value diversity and invite you to be part of this inclusive culture. Position Qualifications 10+ years of experience in the maritime industry, with a strong understanding of market dynamics and customer needs. Proven track record in business development and sales, with results-oriented focus. Good understanding of shipping, safety, decarbonization, or digitalization in the maritime industry. Strong customer focus, capable of addressing the diverse needs of stakeholders, especially ship owners and charterers. Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels. Solution-oriented, proactive, with a strong sense of ownership and accountability. Willingness to learn new concepts and adapt to industry changes. Team player with a collaborative mindset, eager to share knowledge and support colleagues. Fluency in English, both written and spoken.
New Business Sales Manager Manufacturing solutions / engineering Technical Sales with personality - SME. Business Development 60% - Account Management 40% - Selling into manufacturing and engineering. £45,000 - £55,000 base salary with Uncapped OTE. 33 days holiday, company car or car allowance (£600 pm) Lots of autonomy click apply for full job details
Jul 26, 2025
Full time
New Business Sales Manager Manufacturing solutions / engineering Technical Sales with personality - SME. Business Development 60% - Account Management 40% - Selling into manufacturing and engineering. £45,000 - £55,000 base salary with Uncapped OTE. 33 days holiday, company car or car allowance (£600 pm) Lots of autonomy click apply for full job details
Engagement Manager- Hybrid - 12 Month FTC Engagement Manager Location: South-East Wales Salary: 42,836 Hours: 37.5 per week Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a Public Sector organisation whose vision is to make Wales the place of choice for health, care and wellbeing innovation. They are looking to secure an Engagement Manager to cover the Southeast Wales area. The Opportunity: Reporting to the Head of Partnerships, the Engagement Manager will: Lead stakeholder engagement across a designated region of Wales Build trusted, long-term relationships with health boards, care providers, academic institutions, and industry stakeholders Act as a key connector in the Welsh innovation ecosystem-signposting, supporting, and enabling collaboration Manage key accounts and coordinate regional innovation activity in line with strategic goals Represent Life Sciences Hub Wales at events, workshops, panels, and exhibitions Work across internal teams (marketing, intelligence, delivery, ops) to ensure seamless engagement and delivery What We're Looking For: Proven experience in stakeholder engagement, partnerships or relationship management Strong understanding of the health and care landscape in Wales Confidence working with diverse sectors: NHS, academia, third sector, and private industry Excellent communication and organisational skills A proactive, collaborative mindset and ability to manage competing priorities Experience using CRM or stakeholder management systems The ability to work flexibly and independently across regional responsibilities Desirable: Welsh language skills Experience supporting innovation adoption or working in a government-funded or arm's-length body Benefits: Hybrid, flexible and supportive working culture - 2 days in the office (local Hub closest to your home address) Supportive work-life balance with a generous holiday entitlement - 30 days pro-rata annual leave plus additional public holidays Pension scheme supported by an employer contribution of 7%. To Apply: Please contact Emily Rex at Yolk Recruitment to access the full job description. To apply, please submit your up-to-date CV and a supporting statement (no more than two A4 pages long) simply explaining how you meet the essential criteria for this role and why you feel you might be the best person for this exciting opportunity. Equal Opportunities form also for completion - please contact Emily at Yolk directly for access. Closing date: 12 noon on 1 August 2025. Interview date: Held in-person at the Cardiff Bay office on 12 & 13 August 2025. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Jul 26, 2025
Contractor
Engagement Manager- Hybrid - 12 Month FTC Engagement Manager Location: South-East Wales Salary: 42,836 Hours: 37.5 per week Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a Public Sector organisation whose vision is to make Wales the place of choice for health, care and wellbeing innovation. They are looking to secure an Engagement Manager to cover the Southeast Wales area. The Opportunity: Reporting to the Head of Partnerships, the Engagement Manager will: Lead stakeholder engagement across a designated region of Wales Build trusted, long-term relationships with health boards, care providers, academic institutions, and industry stakeholders Act as a key connector in the Welsh innovation ecosystem-signposting, supporting, and enabling collaboration Manage key accounts and coordinate regional innovation activity in line with strategic goals Represent Life Sciences Hub Wales at events, workshops, panels, and exhibitions Work across internal teams (marketing, intelligence, delivery, ops) to ensure seamless engagement and delivery What We're Looking For: Proven experience in stakeholder engagement, partnerships or relationship management Strong understanding of the health and care landscape in Wales Confidence working with diverse sectors: NHS, academia, third sector, and private industry Excellent communication and organisational skills A proactive, collaborative mindset and ability to manage competing priorities Experience using CRM or stakeholder management systems The ability to work flexibly and independently across regional responsibilities Desirable: Welsh language skills Experience supporting innovation adoption or working in a government-funded or arm's-length body Benefits: Hybrid, flexible and supportive working culture - 2 days in the office (local Hub closest to your home address) Supportive work-life balance with a generous holiday entitlement - 30 days pro-rata annual leave plus additional public holidays Pension scheme supported by an employer contribution of 7%. To Apply: Please contact Emily Rex at Yolk Recruitment to access the full job description. To apply, please submit your up-to-date CV and a supporting statement (no more than two A4 pages long) simply explaining how you meet the essential criteria for this role and why you feel you might be the best person for this exciting opportunity. Equal Opportunities form also for completion - please contact Emily at Yolk directly for access. Closing date: 12 noon on 1 August 2025. Interview date: Held in-person at the Cardiff Bay office on 12 & 13 August 2025. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
If you are an ambitious Design professional looking for a new challenge in tunnelling construction and would like to help shape the future of STRABAG, then please read the below job description. Required Experience in project-based and pre-construction design management across a variety of infrastructure and vertical build projects. Advanced technical competence in the design and construction of civil engineering works, nuclear, power, process, manufacturing, industrial, and logistics structures. Understanding of digital engineering in design and construction phases and of using the Digital Plan of Works. Experience managing the challenges associated with multi-disciplinary teams. Detailed understanding of British Standards, Eurocodes, and other international codes. Health & Safety training e.g., CITB SMSTS. Training regarding Health and Safety at Work Act, Construction Design and Management (CDM), and behavioral safety. Degree in Architecture, Construction Management, Civil or Structural Engineering. Membership of CIOB, RIBA, ICE, or similar. Role Overview You will lead a multi-disciplinary team of Architects, Engineers, CAD / BIM Designers, Senior / Design Managers to deliver collaborative solutions that add value to STRABAG Building. You will have full ownership, responsibility, and accountability for the function, collaborating with internal departments to ensure alignment with company strategy, budget, and objectives. You will highlight risks, identify opportunities, and mentor continuous improvement initiatives. Key Responsibilities Providing leadership and strategic direction to the design team, including team leads for Civil, Structural, Architectural, Temporary Works, BIM, ZT, and Geotechnical disciplines. Developing and owning digitalisation processes for the Building Business Unit. Ensuring project compliance with design processes and document management systems (e.g., Aconex, Fusion Live). Managing the design management team and communicating departmental performance to Business Unit Directors. Providing technical advice and support for pre-construction and delivery projects. Carrying out administrative approvals per STRABAG policies. Attending upstream meetings and providing input to the business. Managing departmental spend and budgets. Ensuring technical delivery of projects, peer reviewing tenders and specifications. Mentoring team members and promoting R&D initiatives. Conducting technical reviews for compliance and appointing design leads for projects. Supporting team understanding of goals and fostering a high-performance culture. Providing guidance, feedback, and promoting an inclusive environment. Leading change management and team development. Building relationships with key stakeholders. Designing and constructing various building types, with experience in buildability, temporary works, and materials knowledge. We stand for respect, partnership , and sustainability , creating a work environment that promotes safety, health , and development . Our strategy aims for climate neutrality by 2040 . Other Positions Document Controller, Construction Project Manager, Head of Frameworks at STRABAG UK Ltd
Jul 26, 2025
Full time
If you are an ambitious Design professional looking for a new challenge in tunnelling construction and would like to help shape the future of STRABAG, then please read the below job description. Required Experience in project-based and pre-construction design management across a variety of infrastructure and vertical build projects. Advanced technical competence in the design and construction of civil engineering works, nuclear, power, process, manufacturing, industrial, and logistics structures. Understanding of digital engineering in design and construction phases and of using the Digital Plan of Works. Experience managing the challenges associated with multi-disciplinary teams. Detailed understanding of British Standards, Eurocodes, and other international codes. Health & Safety training e.g., CITB SMSTS. Training regarding Health and Safety at Work Act, Construction Design and Management (CDM), and behavioral safety. Degree in Architecture, Construction Management, Civil or Structural Engineering. Membership of CIOB, RIBA, ICE, or similar. Role Overview You will lead a multi-disciplinary team of Architects, Engineers, CAD / BIM Designers, Senior / Design Managers to deliver collaborative solutions that add value to STRABAG Building. You will have full ownership, responsibility, and accountability for the function, collaborating with internal departments to ensure alignment with company strategy, budget, and objectives. You will highlight risks, identify opportunities, and mentor continuous improvement initiatives. Key Responsibilities Providing leadership and strategic direction to the design team, including team leads for Civil, Structural, Architectural, Temporary Works, BIM, ZT, and Geotechnical disciplines. Developing and owning digitalisation processes for the Building Business Unit. Ensuring project compliance with design processes and document management systems (e.g., Aconex, Fusion Live). Managing the design management team and communicating departmental performance to Business Unit Directors. Providing technical advice and support for pre-construction and delivery projects. Carrying out administrative approvals per STRABAG policies. Attending upstream meetings and providing input to the business. Managing departmental spend and budgets. Ensuring technical delivery of projects, peer reviewing tenders and specifications. Mentoring team members and promoting R&D initiatives. Conducting technical reviews for compliance and appointing design leads for projects. Supporting team understanding of goals and fostering a high-performance culture. Providing guidance, feedback, and promoting an inclusive environment. Leading change management and team development. Building relationships with key stakeholders. Designing and constructing various building types, with experience in buildability, temporary works, and materials knowledge. We stand for respect, partnership , and sustainability , creating a work environment that promotes safety, health , and development . Our strategy aims for climate neutrality by 2040 . Other Positions Document Controller, Construction Project Manager, Head of Frameworks at STRABAG UK Ltd
An Introduction to Papirfly Empowering brands to articulate their stories is at the heart of what we do. Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels. As part of Papirfly Group, we're shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions that meet the real-world challenges of our customers, from simplifying content creation to seamlessly managing digital assets. Combining the strengths of Papirfly, Brandpad, Keepeek, and Adgistics, we empower businesses to drive scalable growth and foster trust and loyalty among employees and customers. Fun fact: Papirfly is the Norwegian word for 'paper plane' reflecting our Nordic roots. Today, as a global company, we pronounce it 'paper fly'. Visit for more information. Job Overview Are you passionate about leading projects from idea to execution in a fast-paced SaaS environment? Do you thrive on keeping teams aligned, customers happy, and complex details under control? If so, our Project Manager role at Papirfly could be your perfect next step. As a Project Manager at Papirfly, you'll take ownership of scoping, planning, and delivering projects that empower global brands. From managing specifications and budgets to coordinating implementations and ensuring seamless handovers to our Customer Success team, you'll play a crucial role in driving successful outcomes for our customers. You'll also contribute to strategic plans, support presales efforts, and bring your expertise to both technical and creative projects. We're looking for someone with at least 3 years of project management experience, ideally in SaaS or technical environments, who excels at communication and thrives in a customer-facing role. A background in brand or design projects is a bonus, and a growth mindset is essential. If this sounds like you, we'd love to connect. Join us and help shape exceptional experiences for some of the world's leading brands. Key Responsibilities Lead scoping, planning, and documentation of projects, delivering clear specifications, project plans, estimates, and budgets in line with company standards. Source fonts and manage font licensing and renewals to support brand consistency. Secure customer sign-off on project documentation before implementation. Schedule and coordinate project activities to ensure smooth execution during implementation phases. Oversee testing, deliver training, maintain documentation, manage launches, and provide initial customer support. Manage logging and monitoring of project hours for accurate tracking and reporting. Oversee customer onboarding and manage customer expectations throughout projects. Maintain strong communication with customers and internal teams across the full project lifecycle. Lead change management initiatives to support successful project delivery. Conduct regular status meetings and prepare progress reports for stakeholders. Manage project handover processes to the Customer Success team for seamless transitions. Provide presales support during client meetings to contribute technical insights and project perspectives. Advise existing clients on future development opportunities and upgrade paths. Contribute recommendations and insights to strategic plans and business reviews. Develop and maintain the project management process framework to support consistent delivery practices. Lead or support advanced or technically complex projects, ensuring successful outcomes. Resolve project-related problems swiftly to maintain momentum and client satisfaction. Knowledge and Experience Required Minimum 3 years of experience in project management, with a proven track record of successful project delivery. Demonstrated experience managing customer-facing projects in a dynamic environment. Bachelor's degree in a business or technical discipline (desirable but not required) Experience working in SaaS or technical environments is highly desirable. Background in brand management or design environments is considered an advantage. Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders. Strong understanding of IT and software development processes. Demonstrates a growth mindset with a proactive approach to learning and improvement. Experience with performance management and driving accountability across teams. Our values Growth Mindset Our abilities and the outcomes we deliver can grow by accepting new challenges, being persistent, continuously learning and receiving feedback. Leadership We are empowered to lead. We take action and motivate others around us. Ownership We take pride in our dedication and commitment to our roles and responsibilities, ensuring we complete our tasks efficiently and responsively. Openness We embrace transparency and openness, sharing key information and valuing each other's ideas. Collaboration Together, we combine different skills and perspectives to achieve shared goals with respect and teamwork.
Jul 26, 2025
Full time
An Introduction to Papirfly Empowering brands to articulate their stories is at the heart of what we do. Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels. As part of Papirfly Group, we're shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions that meet the real-world challenges of our customers, from simplifying content creation to seamlessly managing digital assets. Combining the strengths of Papirfly, Brandpad, Keepeek, and Adgistics, we empower businesses to drive scalable growth and foster trust and loyalty among employees and customers. Fun fact: Papirfly is the Norwegian word for 'paper plane' reflecting our Nordic roots. Today, as a global company, we pronounce it 'paper fly'. Visit for more information. Job Overview Are you passionate about leading projects from idea to execution in a fast-paced SaaS environment? Do you thrive on keeping teams aligned, customers happy, and complex details under control? If so, our Project Manager role at Papirfly could be your perfect next step. As a Project Manager at Papirfly, you'll take ownership of scoping, planning, and delivering projects that empower global brands. From managing specifications and budgets to coordinating implementations and ensuring seamless handovers to our Customer Success team, you'll play a crucial role in driving successful outcomes for our customers. You'll also contribute to strategic plans, support presales efforts, and bring your expertise to both technical and creative projects. We're looking for someone with at least 3 years of project management experience, ideally in SaaS or technical environments, who excels at communication and thrives in a customer-facing role. A background in brand or design projects is a bonus, and a growth mindset is essential. If this sounds like you, we'd love to connect. Join us and help shape exceptional experiences for some of the world's leading brands. Key Responsibilities Lead scoping, planning, and documentation of projects, delivering clear specifications, project plans, estimates, and budgets in line with company standards. Source fonts and manage font licensing and renewals to support brand consistency. Secure customer sign-off on project documentation before implementation. Schedule and coordinate project activities to ensure smooth execution during implementation phases. Oversee testing, deliver training, maintain documentation, manage launches, and provide initial customer support. Manage logging and monitoring of project hours for accurate tracking and reporting. Oversee customer onboarding and manage customer expectations throughout projects. Maintain strong communication with customers and internal teams across the full project lifecycle. Lead change management initiatives to support successful project delivery. Conduct regular status meetings and prepare progress reports for stakeholders. Manage project handover processes to the Customer Success team for seamless transitions. Provide presales support during client meetings to contribute technical insights and project perspectives. Advise existing clients on future development opportunities and upgrade paths. Contribute recommendations and insights to strategic plans and business reviews. Develop and maintain the project management process framework to support consistent delivery practices. Lead or support advanced or technically complex projects, ensuring successful outcomes. Resolve project-related problems swiftly to maintain momentum and client satisfaction. Knowledge and Experience Required Minimum 3 years of experience in project management, with a proven track record of successful project delivery. Demonstrated experience managing customer-facing projects in a dynamic environment. Bachelor's degree in a business or technical discipline (desirable but not required) Experience working in SaaS or technical environments is highly desirable. Background in brand management or design environments is considered an advantage. Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders. Strong understanding of IT and software development processes. Demonstrates a growth mindset with a proactive approach to learning and improvement. Experience with performance management and driving accountability across teams. Our values Growth Mindset Our abilities and the outcomes we deliver can grow by accepting new challenges, being persistent, continuously learning and receiving feedback. Leadership We are empowered to lead. We take action and motivate others around us. Ownership We take pride in our dedication and commitment to our roles and responsibilities, ensuring we complete our tasks efficiently and responsively. Openness We embrace transparency and openness, sharing key information and valuing each other's ideas. Collaboration Together, we combine different skills and perspectives to achieve shared goals with respect and teamwork.
Boldspace is seeking a Business Director to lead our brand building client team and business development function in a hybrid role. ABOUT BOLDSPACE At Boldspace, we are a brand value agency focused on fostering meaningful connections between brands and their audiences. Through branding, communications, and analytics, we help clients grow their reputation and worth in competitive markets. Our unique approach combines cutting-edge technology and creative strategy, empowering over 50 clients, including Post Office, VISA, and Direct Line, to achieve exceptional results. THE ROLE The Business Director will play a crucial hybrid role in leading client services for our key brand and advertising accounts, as well as new business operations. You'll lead the Client Services team to grow and lead key accounts across brand and advertising accounts. You will use your client & account leadership experience to foster strong relationships and coordinate world class projects. As the Brand building new business lead, you'll be responsible for nurturing and pitch coordination to help us win new clients You'll be responsible for shaping the new business strategy to develop a robust new business pipeline. Working with Hubspot CRM, you'll relish tracking leads to sales across target prospects, working with our in-house marketing manager. At times, you will lead the agency's new business pitch process (with pitch teams) to secure new clients. Comfortable managing global CMO and C-suite relationships. Be well versed in the agency's positioning, services and case studies to match both client and agency business objectives. Key Experience: A minimum of 8 years of experience in a senior client management role, preferably within an agency setting. Proven experience of shaping and leading business development Proven track record of managing large-scale projects and driving growth within client accounts. Exceptional leadership and people management skills, with the ability to inspire and motivate teams. Strong understanding of branding, advertising, and communications strategies. Excellent communication and interpersonal skills, capable of building long-lasting client relationships. Strategic thinker with the ability to analyse market trends and identify growth opportunities. Ability to navigate complex client environments and display a proactive approach to problem-solving. Key Skills: Proven experience leading client relationships and leading projects / campaigns Understanding of long-term new business strategy and planning, set up of new business pipeline - Identifying new revenue streams. Lead generation (Sales/LinkedIn) Face-to-face sales - networking RFI and proposal writing, tender responses Development of trade body and intermediary relationships Database management (Hubspot) Apart from a competitive starting salary and being part of growing something special, you can expect a truly radical place to work with maximum freedom and benefits: Pensions: a 5% employer contribution. Private Healthcare: Vitality Holiday: unlimited holiday (including all UK public holidays) - we trust our staff to take the time they need and still excel in their jobs - and days off for birthdays and moving house are guaranteed! Flexible working: complete choice over where you work each day. Regular salary reviews: in line with a salary framework, to ensure equal pay for equal work and that we recognise and reward when your responsibilities increase. Socials: team socials regularly, chosen by the team. Team retreats: time to get to know each other away from the office. Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance. Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose. Wellness: time within working hours every week for those that want or need it. Monthly benefits budget: £50 per month, every month, to spend on whatever you want - from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching. A CARBON NEUTRAL BUSINESS Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.
Jul 26, 2025
Full time
Boldspace is seeking a Business Director to lead our brand building client team and business development function in a hybrid role. ABOUT BOLDSPACE At Boldspace, we are a brand value agency focused on fostering meaningful connections between brands and their audiences. Through branding, communications, and analytics, we help clients grow their reputation and worth in competitive markets. Our unique approach combines cutting-edge technology and creative strategy, empowering over 50 clients, including Post Office, VISA, and Direct Line, to achieve exceptional results. THE ROLE The Business Director will play a crucial hybrid role in leading client services for our key brand and advertising accounts, as well as new business operations. You'll lead the Client Services team to grow and lead key accounts across brand and advertising accounts. You will use your client & account leadership experience to foster strong relationships and coordinate world class projects. As the Brand building new business lead, you'll be responsible for nurturing and pitch coordination to help us win new clients You'll be responsible for shaping the new business strategy to develop a robust new business pipeline. Working with Hubspot CRM, you'll relish tracking leads to sales across target prospects, working with our in-house marketing manager. At times, you will lead the agency's new business pitch process (with pitch teams) to secure new clients. Comfortable managing global CMO and C-suite relationships. Be well versed in the agency's positioning, services and case studies to match both client and agency business objectives. Key Experience: A minimum of 8 years of experience in a senior client management role, preferably within an agency setting. Proven experience of shaping and leading business development Proven track record of managing large-scale projects and driving growth within client accounts. Exceptional leadership and people management skills, with the ability to inspire and motivate teams. Strong understanding of branding, advertising, and communications strategies. Excellent communication and interpersonal skills, capable of building long-lasting client relationships. Strategic thinker with the ability to analyse market trends and identify growth opportunities. Ability to navigate complex client environments and display a proactive approach to problem-solving. Key Skills: Proven experience leading client relationships and leading projects / campaigns Understanding of long-term new business strategy and planning, set up of new business pipeline - Identifying new revenue streams. Lead generation (Sales/LinkedIn) Face-to-face sales - networking RFI and proposal writing, tender responses Development of trade body and intermediary relationships Database management (Hubspot) Apart from a competitive starting salary and being part of growing something special, you can expect a truly radical place to work with maximum freedom and benefits: Pensions: a 5% employer contribution. Private Healthcare: Vitality Holiday: unlimited holiday (including all UK public holidays) - we trust our staff to take the time they need and still excel in their jobs - and days off for birthdays and moving house are guaranteed! Flexible working: complete choice over where you work each day. Regular salary reviews: in line with a salary framework, to ensure equal pay for equal work and that we recognise and reward when your responsibilities increase. Socials: team socials regularly, chosen by the team. Team retreats: time to get to know each other away from the office. Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance. Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose. Wellness: time within working hours every week for those that want or need it. Monthly benefits budget: £50 per month, every month, to spend on whatever you want - from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching. A CARBON NEUTRAL BUSINESS Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.
Sue Ross Recruitment are working with a well established promotional merchandise company. Based from their offices in the S17 area of Sheffield, you will join a small, friendly and supportive internal sales team. Working from an established database, you will be responsible for contacting existing, lapsed and potential clients who are based throughout the UK. You will offer a consultative service to clients, advising them on product ranges, raising quotes and managing the order process. You will be the key point of contact for your customers for all issues relating to past and present orders and customer service issues. We require candidates who have a proven background in a proactive internal sales roles. Print or Promotional Merchandise experience is advantageous however not essential. You will have excellent communication skills and be IT literate (ideally having used CRM systems). Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Jul 26, 2025
Full time
Sue Ross Recruitment are working with a well established promotional merchandise company. Based from their offices in the S17 area of Sheffield, you will join a small, friendly and supportive internal sales team. Working from an established database, you will be responsible for contacting existing, lapsed and potential clients who are based throughout the UK. You will offer a consultative service to clients, advising them on product ranges, raising quotes and managing the order process. You will be the key point of contact for your customers for all issues relating to past and present orders and customer service issues. We require candidates who have a proven background in a proactive internal sales roles. Print or Promotional Merchandise experience is advantageous however not essential. You will have excellent communication skills and be IT literate (ideally having used CRM systems). Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Audit Manager job role for a Top 50, regional accountancy firm. Your new firm This market leading audit and advisory firm, with a large regional presence across the Northwest is seeking to appoint a new audit manager into their Liverpool office. This role has come around following an extended period of company growth and expansion within the last two years, presenting an excellent opportunity for an ambitious manager to add value and take their career to the next level. Overall, this is a fantastic choice for a candidate seeking to join a firm that truly values its workforce, making your career their priority, ensuring you develop as an audit professional and become part of the firm's ongoing success. Your new role As an audit manager, you will be responsible for taking an active role in allareas of an audit from planning through to completion. Your day-to-day dutieswill include being heavily involved in leading and managing audits, completingtricky and complex areas of fieldwork as well as finalising concluding reports.Additionally, you will take the lead in the coaching of juniors, reviewing andsupporting their audit work whilst providing valuable insights to clients.Alongside carrying out this high-quality audit work, you will receivecontinuous support throughout your role, reporting to senior managerssurrounding your progress and audit work. You will play a vital role in the growth of the office, building the audit portfolio and growing the team. Working alongside the office partner you will be involved in firm wide strategy, business development and marketing. What you'll need to succeed This progressive accountancy firm is seeking a professional audit manager (ACA / ACCA qualified) with extensive experienceworking in an audit team carrying out high-quality auditwork. Experience in all three aspects of an audit, the ability to manage a portfolio and plenty of exposure tocoaching junior members will allow you to be successful in this job role. This firm is looking for an individual withexcellent interpersonal and managerial skills with a strong commitment toproviding professional excellence to help you to build strong clientrelationships, as well as good analytical review skills. The ideal candidatewill be willing to learn and expand upon their own skillset as an auditprofessional. What you'll get in return This Liverpool based audit manager job role is an excellent opportunity to join a Top 50 accountancy firm that will give you exposure to a fantastic portfolio of clients whilst working in a people positive environment. You will also have the opportunity to get involved in all aspects of your clients' journey, ensuring you become a true business advisor. The organisation will offer you a competitive salary of up to circa £63000, which includes a healthy holiday package of 23 days + bank holidays. Additionally, the package offers an array of schemes and internal benefits, focusing on flexibility and prioritising your work life balance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jul 26, 2025
Full time
Audit Manager job role for a Top 50, regional accountancy firm. Your new firm This market leading audit and advisory firm, with a large regional presence across the Northwest is seeking to appoint a new audit manager into their Liverpool office. This role has come around following an extended period of company growth and expansion within the last two years, presenting an excellent opportunity for an ambitious manager to add value and take their career to the next level. Overall, this is a fantastic choice for a candidate seeking to join a firm that truly values its workforce, making your career their priority, ensuring you develop as an audit professional and become part of the firm's ongoing success. Your new role As an audit manager, you will be responsible for taking an active role in allareas of an audit from planning through to completion. Your day-to-day dutieswill include being heavily involved in leading and managing audits, completingtricky and complex areas of fieldwork as well as finalising concluding reports.Additionally, you will take the lead in the coaching of juniors, reviewing andsupporting their audit work whilst providing valuable insights to clients.Alongside carrying out this high-quality audit work, you will receivecontinuous support throughout your role, reporting to senior managerssurrounding your progress and audit work. You will play a vital role in the growth of the office, building the audit portfolio and growing the team. Working alongside the office partner you will be involved in firm wide strategy, business development and marketing. What you'll need to succeed This progressive accountancy firm is seeking a professional audit manager (ACA / ACCA qualified) with extensive experienceworking in an audit team carrying out high-quality auditwork. Experience in all three aspects of an audit, the ability to manage a portfolio and plenty of exposure tocoaching junior members will allow you to be successful in this job role. This firm is looking for an individual withexcellent interpersonal and managerial skills with a strong commitment toproviding professional excellence to help you to build strong clientrelationships, as well as good analytical review skills. The ideal candidatewill be willing to learn and expand upon their own skillset as an auditprofessional. What you'll get in return This Liverpool based audit manager job role is an excellent opportunity to join a Top 50 accountancy firm that will give you exposure to a fantastic portfolio of clients whilst working in a people positive environment. You will also have the opportunity to get involved in all aspects of your clients' journey, ensuring you become a true business advisor. The organisation will offer you a competitive salary of up to circa £63000, which includes a healthy holiday package of 23 days + bank holidays. Additionally, the package offers an array of schemes and internal benefits, focusing on flexibility and prioritising your work life balance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
£38k to £42k plus brilliant benefits. Looking for a PR role where you can thrive? We are working with one of the most exciting B2B tech agencies in the industry. They are independent, global, and multi-award-winning. More importantly, they are genuinely lovely people who back each other, celebrate wins, and know how to do exceptional work without the ego. This is a place where your ideas will land, your work will be seen, and your voice will count. They work with innovative and fast-growing brands in technology, media, data, and digital transformation. You will join a team that is collaborative, high-performing, and actually has fun doing the job. What you will be doing You will lead the day-to-day on a mix of brilliant B2B accounts, helping to secure media coverage that makes headlines and drives business value. You will write content that cuts through, pitch stories that journalists actually want, and play a key role in delivering standout results for your clients. You will also be involved in strategy, reporting, and team-wide brainstorms. What we are looking for You will already have experience in Tech B2B PR, ideally from an agency background, and you will be confident working across B2B or tech clients. You will be a strong writer, a good communicator, and someone who thrives in a busy and creative environment. You do not need to know everything, but you do need to care about doing great work and being a great team-mate. In return A salary in the region of £38k to £42k, spot bonuses for exceptional work, new business bonus, workplace pension scheme (you pay 5% and they pay 4%), flexi hours, hybrid working (3 days in the office), work from anywhere scheme, 25 days holiday, plus birthday off and another day for volunteering, 4pm finish on Fridays in July and August, office closed between Christmas and New Year, enhanced maternity and paternity pay, educational wellbeing and sustainability programme, tailored training programmes with internal and external mentoring, lots of social events, lunches and breakfasts, eye tests, mental health support, snack cupboards, fruit bowls and fizz Fridays (both alcoholic and non),
Jul 26, 2025
Full time
£38k to £42k plus brilliant benefits. Looking for a PR role where you can thrive? We are working with one of the most exciting B2B tech agencies in the industry. They are independent, global, and multi-award-winning. More importantly, they are genuinely lovely people who back each other, celebrate wins, and know how to do exceptional work without the ego. This is a place where your ideas will land, your work will be seen, and your voice will count. They work with innovative and fast-growing brands in technology, media, data, and digital transformation. You will join a team that is collaborative, high-performing, and actually has fun doing the job. What you will be doing You will lead the day-to-day on a mix of brilliant B2B accounts, helping to secure media coverage that makes headlines and drives business value. You will write content that cuts through, pitch stories that journalists actually want, and play a key role in delivering standout results for your clients. You will also be involved in strategy, reporting, and team-wide brainstorms. What we are looking for You will already have experience in Tech B2B PR, ideally from an agency background, and you will be confident working across B2B or tech clients. You will be a strong writer, a good communicator, and someone who thrives in a busy and creative environment. You do not need to know everything, but you do need to care about doing great work and being a great team-mate. In return A salary in the region of £38k to £42k, spot bonuses for exceptional work, new business bonus, workplace pension scheme (you pay 5% and they pay 4%), flexi hours, hybrid working (3 days in the office), work from anywhere scheme, 25 days holiday, plus birthday off and another day for volunteering, 4pm finish on Fridays in July and August, office closed between Christmas and New Year, enhanced maternity and paternity pay, educational wellbeing and sustainability programme, tailored training programmes with internal and external mentoring, lots of social events, lunches and breakfasts, eye tests, mental health support, snack cupboards, fruit bowls and fizz Fridays (both alcoholic and non),
Programme Manager for BA Buying & Merchandising Fashion Retail Academy (part of Education for Industry Group) Higher Education: Levels 4 - 6 Permanent Full-Time Electra House - London, Moorgate EC2M 6SE About the Role Shape the Future of Fashion Education at the FRA! FRA offers unique, accelerated 2-year degree programs that combine intensive fashion business education with hands-on industry placements and mentoring. As we expand, we're looking for a Programme Manager to lead our BA Buying & Merchandising course. The Programme Manager will be responsible for the effective day-to-day leadership and delivery of the curriculum. They will ensure outstanding teaching, learning, and assessment, strong student outcomes, and compliance with internal and external quality assurance standards. The postholder will work collaboratively with teaching staff, support services, and industry partners to deliver high-quality and industry-relevant education that supports learners' progress, achievement, and destinations. This role focuses on operational excellence, curriculum management, learner experience, and supporting the delivery of key departmental performance indicators. The Programme Manager will also carry a teaching load appropriate to their area. This exciting role provides the opportunity to thrive in a supportive, collaborative, and innovation-led culture where your contributions truly make a meaningful impact. About You Qualifications: BA/BSc (Hons) in Buying & Merchandising Fashion Retail, or related field. Experience: Industry experience in Buying & Merchandising, and education management experience in teaching or training, preferably in Higher Education. Expertise: This role is suited to a subject specialist who is passionate about delivering a highly industry-relevant and student-centred curriculum. You will have in-depth knowledge of Buying & Merchandising and the Fashion Retail landscape. Passion: You will be industry-driven, student-focused, and ready to bring your energy and innovation to our curriculum! If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded professional qualifications including teacher training, personal growth allowance and annual CPD. Generous and flexible leave options, including an around-the-world trip after five years of service Market-leading family-friendly pay, including six months of fully paid maternity, adoption, and shared parental leave Monthly wellbeing allowance and financial loan options to support your financial health Salary: From £47,700 to £53,000 per annum, subject to qualifications and experience How to apply/Next Steps: Create an account via our website , click 'Start Application' and submit your completed application form. Please note as we are an education provider, CVs are not accepted. You can find our EFI Application Form here. Closing Date: 8am on Tuesday 5 August 2025. Interviews/Recruitment Day: 11- 12 August - Interviews to be held in-person at Electra House, Moorgate, EC2M 6SE More Information/Contact us: For more information about the EFI Group, visit our EFI and FRA websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
Jul 26, 2025
Full time
Programme Manager for BA Buying & Merchandising Fashion Retail Academy (part of Education for Industry Group) Higher Education: Levels 4 - 6 Permanent Full-Time Electra House - London, Moorgate EC2M 6SE About the Role Shape the Future of Fashion Education at the FRA! FRA offers unique, accelerated 2-year degree programs that combine intensive fashion business education with hands-on industry placements and mentoring. As we expand, we're looking for a Programme Manager to lead our BA Buying & Merchandising course. The Programme Manager will be responsible for the effective day-to-day leadership and delivery of the curriculum. They will ensure outstanding teaching, learning, and assessment, strong student outcomes, and compliance with internal and external quality assurance standards. The postholder will work collaboratively with teaching staff, support services, and industry partners to deliver high-quality and industry-relevant education that supports learners' progress, achievement, and destinations. This role focuses on operational excellence, curriculum management, learner experience, and supporting the delivery of key departmental performance indicators. The Programme Manager will also carry a teaching load appropriate to their area. This exciting role provides the opportunity to thrive in a supportive, collaborative, and innovation-led culture where your contributions truly make a meaningful impact. About You Qualifications: BA/BSc (Hons) in Buying & Merchandising Fashion Retail, or related field. Experience: Industry experience in Buying & Merchandising, and education management experience in teaching or training, preferably in Higher Education. Expertise: This role is suited to a subject specialist who is passionate about delivering a highly industry-relevant and student-centred curriculum. You will have in-depth knowledge of Buying & Merchandising and the Fashion Retail landscape. Passion: You will be industry-driven, student-focused, and ready to bring your energy and innovation to our curriculum! If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded professional qualifications including teacher training, personal growth allowance and annual CPD. Generous and flexible leave options, including an around-the-world trip after five years of service Market-leading family-friendly pay, including six months of fully paid maternity, adoption, and shared parental leave Monthly wellbeing allowance and financial loan options to support your financial health Salary: From £47,700 to £53,000 per annum, subject to qualifications and experience How to apply/Next Steps: Create an account via our website , click 'Start Application' and submit your completed application form. Please note as we are an education provider, CVs are not accepted. You can find our EFI Application Form here. Closing Date: 8am on Tuesday 5 August 2025. Interviews/Recruitment Day: 11- 12 August - Interviews to be held in-person at Electra House, Moorgate, EC2M 6SE More Information/Contact us: For more information about the EFI Group, visit our EFI and FRA websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice We've received your resume. Click here to update it. Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste resume Who referred you to this position? Enter their first and last name here. This is a hybrid office-based position; can you work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's Uxbridge office (Hayes Town) location? Are you a current or former employee of Validity or its acquired companies (CRMfusion, BriteVerify, AppBuddy, ReturnPath, or 250ok)? Do you read and write English fluently? How soon would you be able to start with our company if you were chosen for the role? Please let us know what base salary would make sense for you at this point in your career. Do you read and write French fluently? Are you legally authorized to work in the UK?
Jul 25, 2025
Full time
Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice We've received your resume. Click here to update it. Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste resume Who referred you to this position? Enter their first and last name here. This is a hybrid office-based position; can you work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's Uxbridge office (Hayes Town) location? Are you a current or former employee of Validity or its acquired companies (CRMfusion, BriteVerify, AppBuddy, ReturnPath, or 250ok)? Do you read and write English fluently? How soon would you be able to start with our company if you were chosen for the role? Please let us know what base salary would make sense for you at this point in your career. Do you read and write French fluently? Are you legally authorized to work in the UK?
We have a unique opportunity for an incredibly talented and driven Creative Director to join our team in London, taking a leading role in the running of our adidas account globally and growth of the studio. This is a brand new role that's being created to support the Creative Partner in ensuring we maintain the extremely high level of creative and strategic direction as we broaden the studio's creative offering and output. We are looking for someone who can blend highly strategic understanding and cross-channel ideation, with beautiful and progressive narrative, visual direction, detail-orientated execution, agency leadership, project ownership and hands-on creation. It's a senior creative leadership role with a focus on best-in-class creative work, leading the team to deliver the very best output, but also playing a role in managing the studio alongside a team of incredible creatives. Working with our Creative Partner and our wider creative department, you will be responsible for overseeing everything from brand and campaign strategy, creative direction and concept development, copywriting, art direction, global high profile stills + film shoots, campaign post-production, editing and animation, music development, and visual design for adidas across the business. You'll be responsible for growing and mentoring your team of specialists to complement the growing needs of our global adidas clients, covering everything from the adidas by Stella McCartney collection campaigns, hype sneaker drops, innovation comms strategies with a focus on sustainable materials and circularity, to setting the visual language and art direction for their latest top-tier collaborations. Being a CD at CH.S is an end-to-end, top to bottom role, meaning you'll be in the fabric of absolutely everything across the project. That means doing everything from setting the global strategy and creative direction for the next big drop, or presenting creative to the very senior global leadership brand team, all the way down to setting creative deck layouts, checking and approving designs, copy and toolkits to ensure the highest level of creative standard across the board. CH.S is a fast-paced, high output creative environment with an amazing team and a high level of craft and creative expectation. We do a lot, we do it fast, but we have fun doing it. We push boundaries, challenge briefs, work with amazing global talent to create beautiful work, and we truly care about what we do. In order to be able to do the role you'll need to have a strong understanding of Gen Z and Millennial audiences, you'll have an appreciation for healthy & active living, you'll have an affinity for a broad range of creative industries including fashion and streetwear, music, image/film making and you'll possess a lot of current experience delivering global campaigns across social and digital channels. SELECTED CLIENTS We're lucky enough to work with a broad range of inspiring brands in varying sectors including adidas, Stella McCartney, Farfetch, Prada, Polaroid Originals and Diageo. CREATIVE RESPONSIBILITIES Own the creative and strategic direction of all adidas projects, in collaboration with other senior stakeholders and the Creative Partner. Lead by example and immerse yourself within the client's business so you can identify, understand and overcome commercial and internal challenges, inspiring and delivering the best and most progressive work possible, whilst still considering the holistic needs of the brand. Lead and collaborate with strategy & creative teams to develop considered and effective creative approaches based on current cultural insights and a good understanding of the consumer & brand. Be a creative and channel specialist - understand the roles, opportunities and production constraints of different content types across different channels. Run projects and pitches with minimal senior oversight - championing creative direction, intent and creative excellence whilst being aware of commercial pressures including resourcing, budget and profitability. Communicate and champion creative thinking and technical execution to clients throughout each project Oversee project teams to help them deliver their best work. Know when to step in, know when to step back. Own your accounts creatively and commercially, picking up work across the business where needed and be a detail-oriented senior when it comes to approving work. Answer briefs with great work as a solo creative, and a great leader. Get hands-on. Collaborate with the product leads to push briefs and projects through the agency. Understand how to brief craft specialists - designers or directors, for example - to deliver projects against your creative vision. Develop relationships and build a climate of trust, openness and respect. Possess highly advanced communication skills to effectively present a point of view, using logic, empathy, and fact to craft a compelling narrative. Represent CH.S by connecting with new talent, and inspiring the next generation of creatives. Be an excellent strategic and creative partner to our clients. Have fun, create beautiful work, and make a difference. MANAGEMENT RESPONSIBILITIES Accurately scope projects alongside project managers and producers, taking responsibility for delivering on time and within budget. Challenge briefs and strategies where necessary. Understand and contribute to the agency's business objectives, taking responsibility for helping deliver them and progressing the studio and CH.S brand. Understand how individual projects fit into wider strategic and business goals for the agency, and how to prioritise workflows accordingly Play an active role in helping Project Managers, Producers and Senior Leadership manage clients - balancing creative with production realism to set and manage expectations around projects. Be an ambassador for the studio both internally and externally Proactively bring solutions to business problems you identify to the senior management teams, and take responsibility for implementing them Work with the leadership team to develop, assess and implement initiatives that improve the work and culture of the company. REQUIREMENTS & EXPERTISE Fluent in English, both written and spoken. Extensive experience working at an Associate Creative Director or Creative Director level in a similar agency environment. Demonstrated creative success in leading collaborative multi-functional teams. Considerable experience of European and Global projects. Experience developing/leading client relationships. Proven track record generating new business. Exceptional information presentation (visual and written) experience. Experience in, and enthusiasm for, creating 360 campaigns from brief to delivery and beyond. Experience in side-by-side collaboration with Art Direction, Writers, Directors, Editor/ Animators, Design and UX teams and leaders. A strong track record in large-scale project planning, including accurate estimation of team and time. Expertise in Keynote, Adobe Creative Suite and Microsoft Office Full working knowledge of and experience in brand, campaign, social, and digital campaign development. Ability to juggle multiple projects and to delegate work efficiently. Ability to work independently and as a member of a team Excellent typography, layout and design skill. Excellent writing and presentation skills. QUALITIES & CHARACTERISTICS A confident self-starter and a highly motivated individual with a strong work ethic, willing to regularly go that extra mile to ensure we always deliver for our team and our clients. Understands the big picture and will always balance the needs of our people with the needs of the business. Strong attention to detail and ability to balance multiple workstreams, tasks, and deliverables. Ability to remain calm under pressure and bring clarity to fast-paced and at times fluid projects. A leader who assumes responsibility and enjoys being accountable for their work. Proven ability to creatively solve problems through negotiation, tact and diplomacy. An open-minded but critical thinker who is able to see opportunities as well as weigh their potential risks and rewards. Highly collaborative and transparent. You're not a sole contributor, but rather someone who will work with the team, where sharing knowledge and experience is second nature in order to grow together. You are never afraid to speak your mind, and are exceptionally clear when you do. You're empathetic and will ensure that your comments are always fair, considered and respectful. You will bring energy, passion and optimism to your role and will ensure that you and those around you are motivated and enjoy working together SALARY Full-time role starting asap with a competitive salary and benefits package. CH.S is an equal opportunities employer. We are determined to create a diverse group at all levels of our company and we welcome all members of the community to apply for openings with us
Jul 25, 2025
Full time
We have a unique opportunity for an incredibly talented and driven Creative Director to join our team in London, taking a leading role in the running of our adidas account globally and growth of the studio. This is a brand new role that's being created to support the Creative Partner in ensuring we maintain the extremely high level of creative and strategic direction as we broaden the studio's creative offering and output. We are looking for someone who can blend highly strategic understanding and cross-channel ideation, with beautiful and progressive narrative, visual direction, detail-orientated execution, agency leadership, project ownership and hands-on creation. It's a senior creative leadership role with a focus on best-in-class creative work, leading the team to deliver the very best output, but also playing a role in managing the studio alongside a team of incredible creatives. Working with our Creative Partner and our wider creative department, you will be responsible for overseeing everything from brand and campaign strategy, creative direction and concept development, copywriting, art direction, global high profile stills + film shoots, campaign post-production, editing and animation, music development, and visual design for adidas across the business. You'll be responsible for growing and mentoring your team of specialists to complement the growing needs of our global adidas clients, covering everything from the adidas by Stella McCartney collection campaigns, hype sneaker drops, innovation comms strategies with a focus on sustainable materials and circularity, to setting the visual language and art direction for their latest top-tier collaborations. Being a CD at CH.S is an end-to-end, top to bottom role, meaning you'll be in the fabric of absolutely everything across the project. That means doing everything from setting the global strategy and creative direction for the next big drop, or presenting creative to the very senior global leadership brand team, all the way down to setting creative deck layouts, checking and approving designs, copy and toolkits to ensure the highest level of creative standard across the board. CH.S is a fast-paced, high output creative environment with an amazing team and a high level of craft and creative expectation. We do a lot, we do it fast, but we have fun doing it. We push boundaries, challenge briefs, work with amazing global talent to create beautiful work, and we truly care about what we do. In order to be able to do the role you'll need to have a strong understanding of Gen Z and Millennial audiences, you'll have an appreciation for healthy & active living, you'll have an affinity for a broad range of creative industries including fashion and streetwear, music, image/film making and you'll possess a lot of current experience delivering global campaigns across social and digital channels. SELECTED CLIENTS We're lucky enough to work with a broad range of inspiring brands in varying sectors including adidas, Stella McCartney, Farfetch, Prada, Polaroid Originals and Diageo. CREATIVE RESPONSIBILITIES Own the creative and strategic direction of all adidas projects, in collaboration with other senior stakeholders and the Creative Partner. Lead by example and immerse yourself within the client's business so you can identify, understand and overcome commercial and internal challenges, inspiring and delivering the best and most progressive work possible, whilst still considering the holistic needs of the brand. Lead and collaborate with strategy & creative teams to develop considered and effective creative approaches based on current cultural insights and a good understanding of the consumer & brand. Be a creative and channel specialist - understand the roles, opportunities and production constraints of different content types across different channels. Run projects and pitches with minimal senior oversight - championing creative direction, intent and creative excellence whilst being aware of commercial pressures including resourcing, budget and profitability. Communicate and champion creative thinking and technical execution to clients throughout each project Oversee project teams to help them deliver their best work. Know when to step in, know when to step back. Own your accounts creatively and commercially, picking up work across the business where needed and be a detail-oriented senior when it comes to approving work. Answer briefs with great work as a solo creative, and a great leader. Get hands-on. Collaborate with the product leads to push briefs and projects through the agency. Understand how to brief craft specialists - designers or directors, for example - to deliver projects against your creative vision. Develop relationships and build a climate of trust, openness and respect. Possess highly advanced communication skills to effectively present a point of view, using logic, empathy, and fact to craft a compelling narrative. Represent CH.S by connecting with new talent, and inspiring the next generation of creatives. Be an excellent strategic and creative partner to our clients. Have fun, create beautiful work, and make a difference. MANAGEMENT RESPONSIBILITIES Accurately scope projects alongside project managers and producers, taking responsibility for delivering on time and within budget. Challenge briefs and strategies where necessary. Understand and contribute to the agency's business objectives, taking responsibility for helping deliver them and progressing the studio and CH.S brand. Understand how individual projects fit into wider strategic and business goals for the agency, and how to prioritise workflows accordingly Play an active role in helping Project Managers, Producers and Senior Leadership manage clients - balancing creative with production realism to set and manage expectations around projects. Be an ambassador for the studio both internally and externally Proactively bring solutions to business problems you identify to the senior management teams, and take responsibility for implementing them Work with the leadership team to develop, assess and implement initiatives that improve the work and culture of the company. REQUIREMENTS & EXPERTISE Fluent in English, both written and spoken. Extensive experience working at an Associate Creative Director or Creative Director level in a similar agency environment. Demonstrated creative success in leading collaborative multi-functional teams. Considerable experience of European and Global projects. Experience developing/leading client relationships. Proven track record generating new business. Exceptional information presentation (visual and written) experience. Experience in, and enthusiasm for, creating 360 campaigns from brief to delivery and beyond. Experience in side-by-side collaboration with Art Direction, Writers, Directors, Editor/ Animators, Design and UX teams and leaders. A strong track record in large-scale project planning, including accurate estimation of team and time. Expertise in Keynote, Adobe Creative Suite and Microsoft Office Full working knowledge of and experience in brand, campaign, social, and digital campaign development. Ability to juggle multiple projects and to delegate work efficiently. Ability to work independently and as a member of a team Excellent typography, layout and design skill. Excellent writing and presentation skills. QUALITIES & CHARACTERISTICS A confident self-starter and a highly motivated individual with a strong work ethic, willing to regularly go that extra mile to ensure we always deliver for our team and our clients. Understands the big picture and will always balance the needs of our people with the needs of the business. Strong attention to detail and ability to balance multiple workstreams, tasks, and deliverables. Ability to remain calm under pressure and bring clarity to fast-paced and at times fluid projects. A leader who assumes responsibility and enjoys being accountable for their work. Proven ability to creatively solve problems through negotiation, tact and diplomacy. An open-minded but critical thinker who is able to see opportunities as well as weigh their potential risks and rewards. Highly collaborative and transparent. You're not a sole contributor, but rather someone who will work with the team, where sharing knowledge and experience is second nature in order to grow together. You are never afraid to speak your mind, and are exceptionally clear when you do. You're empathetic and will ensure that your comments are always fair, considered and respectful. You will bring energy, passion and optimism to your role and will ensure that you and those around you are motivated and enjoy working together SALARY Full-time role starting asap with a competitive salary and benefits package. CH.S is an equal opportunities employer. We are determined to create a diverse group at all levels of our company and we welcome all members of the community to apply for openings with us
Job Title: Programme Manager - Quantum and Digital Twins Location: London (Hybrid) Salary : £33,000 - £43,000 per annum based upon experience plus discretionary bonus and comprehensive benefits. Job Type: Permanent, Full-Time This Company is the trade association which brings together people, companies and organisations to realise the positive outcomes of digital technology. With over 1000 members (the majority of which are SMEs) across the UK, this company creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Role Overview: We are looking for a proactive and enthusiastic, individual to work across our established Digital Twins and Quantum technologies programmes. Working across these two emerging technology programmes will give the successful candidate an opportunity to work with a range of our colleagues and members, decision makers, civil society, and other key stakeholders. Through your events, briefings, research, stakeholder management and engagement this new manager will grow this company's footprint and programme in these exciting technologies and also have the opportunity to develop coherent and relevant policy recommendations on behalf of our members. These activities will ensure this company's point of view and voice is relevant, credible and influential with both members and decision makers. This is an exciting opportunity to work in an intellectually stimulating, fast-paced, high-profile area of this company's work. This role requires someone who can build connections and relationships with a variety of people, work independently and as part of a team, and consider the long-term implications and impact of emerging technologies on the UK economy, society and planet. If you have the communication skills, willingness to learn, and drive to grow your public profile, reputation and that of this company in the current tech and innovation landscape this is the role for you. Key Responsibilities: Ensuring this company's voice on quantum and digital twins is relevant, credible and influential by becoming an active participant in the UK's technology communities and building trusted stakeholder relationships and an external reputation Building a programme of activities that showcases and demonstrates the value of these technologies across membership Take a leadership role in developing technology-specific reports and policy recommendations Promote programme content through insights, opinions, social media, and PR activities Be responsible for maintaining and growing this company's membership base across the Tech and Innovation programme particularly in areas relevant to this role Work closely with other teams to assist in a successful programme of press coverage, events, internal and external marketing and to ensure they are kept fully informed of major policy initiatives Skills, Knowledge and Expertise: Core Competencies: Excellent communication and presentation skills. Able to develop clear and concise written communications including blogs, articles and consultation responses, as well as speaking at this company's run and other public events Ability to grow a campaign or programme and create a clear narrative throughout different events, podcasts, insights and member opportunities Ability to take on responsibility for key activities of the programme and be held accountable for actions and outcomes A willingness to learn and develop knowledge expertise across varied technologies, even if never worked in these fields before Essential Knowledge and Experience: Strong capability and experience in researching, collating and presenting information Experience in planning and hosting webinars or events Experience in developing a programme of work or related product/programme management experience Experience developing technology-based policy and reports for both technology and governmental audiences Experience of working closely with key stakeholders and business leaders Business development experience is not essential but recommended Desired knowledge and experience: An understanding of the UK political structures and experience of working with government departments and regulators Knowledge of Digital Twin technologies and/or Quantum technologies Experience of working in, or knowledge of the technology and/or IT industry, and the technology landscape Experience responding to public consultations Additional Information: The successful candidate must have permission to work in the UK prior to the commencement of employment. To apply for this role, please click below on the 'Apply Now' button. Candidates with experience of: Programme Technologies Management, Programme Manager, QC, DT, Quantum Technology, Digital Twin Technologies may also be considered for this role.
Jul 25, 2025
Full time
Job Title: Programme Manager - Quantum and Digital Twins Location: London (Hybrid) Salary : £33,000 - £43,000 per annum based upon experience plus discretionary bonus and comprehensive benefits. Job Type: Permanent, Full-Time This Company is the trade association which brings together people, companies and organisations to realise the positive outcomes of digital technology. With over 1000 members (the majority of which are SMEs) across the UK, this company creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Role Overview: We are looking for a proactive and enthusiastic, individual to work across our established Digital Twins and Quantum technologies programmes. Working across these two emerging technology programmes will give the successful candidate an opportunity to work with a range of our colleagues and members, decision makers, civil society, and other key stakeholders. Through your events, briefings, research, stakeholder management and engagement this new manager will grow this company's footprint and programme in these exciting technologies and also have the opportunity to develop coherent and relevant policy recommendations on behalf of our members. These activities will ensure this company's point of view and voice is relevant, credible and influential with both members and decision makers. This is an exciting opportunity to work in an intellectually stimulating, fast-paced, high-profile area of this company's work. This role requires someone who can build connections and relationships with a variety of people, work independently and as part of a team, and consider the long-term implications and impact of emerging technologies on the UK economy, society and planet. If you have the communication skills, willingness to learn, and drive to grow your public profile, reputation and that of this company in the current tech and innovation landscape this is the role for you. Key Responsibilities: Ensuring this company's voice on quantum and digital twins is relevant, credible and influential by becoming an active participant in the UK's technology communities and building trusted stakeholder relationships and an external reputation Building a programme of activities that showcases and demonstrates the value of these technologies across membership Take a leadership role in developing technology-specific reports and policy recommendations Promote programme content through insights, opinions, social media, and PR activities Be responsible for maintaining and growing this company's membership base across the Tech and Innovation programme particularly in areas relevant to this role Work closely with other teams to assist in a successful programme of press coverage, events, internal and external marketing and to ensure they are kept fully informed of major policy initiatives Skills, Knowledge and Expertise: Core Competencies: Excellent communication and presentation skills. Able to develop clear and concise written communications including blogs, articles and consultation responses, as well as speaking at this company's run and other public events Ability to grow a campaign or programme and create a clear narrative throughout different events, podcasts, insights and member opportunities Ability to take on responsibility for key activities of the programme and be held accountable for actions and outcomes A willingness to learn and develop knowledge expertise across varied technologies, even if never worked in these fields before Essential Knowledge and Experience: Strong capability and experience in researching, collating and presenting information Experience in planning and hosting webinars or events Experience in developing a programme of work or related product/programme management experience Experience developing technology-based policy and reports for both technology and governmental audiences Experience of working closely with key stakeholders and business leaders Business development experience is not essential but recommended Desired knowledge and experience: An understanding of the UK political structures and experience of working with government departments and regulators Knowledge of Digital Twin technologies and/or Quantum technologies Experience of working in, or knowledge of the technology and/or IT industry, and the technology landscape Experience responding to public consultations Additional Information: The successful candidate must have permission to work in the UK prior to the commencement of employment. To apply for this role, please click below on the 'Apply Now' button. Candidates with experience of: Programme Technologies Management, Programme Manager, QC, DT, Quantum Technology, Digital Twin Technologies may also be considered for this role.
Job Title: Programme Manager - Quantum and Digital Twins Location: London (Hybrid) Salary : £33,000 - £43,000 per annum based upon experience plus discretionary bonus and comprehensive benefits. Job Type: Permanent, Full-Time The organisation is the trade association which brings together people, companies and organisations to realise the positive outcomes of digital technology. With over 1000 members (the majority of which are SMEs) across the UK, we create a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Role Overview: We are looking for a proactive and enthusiastic, individual to work across our established Digital Twins and Quantum technologies programmes. Working across these two emerging technology programmes will give the successful candidate an opportunity to work with a range of our colleagues and members, decision makers, civil society, and other key stakeholders. Through your events, briefings, research, stakeholder management and engagement this new manager will grow our footprint and programme in these exciting technologies and also have the opportunity to develop coherent and relevant policy recommendations on behalf of our members. These activities will ensure our point of view and voice is relevant, credible and influential with both members and decision makers. This is an exciting opportunity to work in an intellectually stimulating, fast-paced, high-profile area of our work. This role requires someone who can build connections and relationships with a variety of people, work independently and as part of a team, and consider the long-term implications and impact of emerging technologies on the UK economy, society and planet. If you have the communication skills, willingness to learn, and drive to grow your public profile, reputation and that of the organisation in the current tech and innovation landscape this is the role for you. Key Responsibilities: Ensuring our voice on quantum and digital twins is relevant, credible and influential by becoming an active participant in the UK's technology communities and building trusted stakeholder relationships and an external reputation Building a programme of activities that showcases and demonstrates the value of these technologies across membership Take a leadership role in developing technology-specific reports and policy recommendations Promote programme content through insights, opinions, social media, and PR activities Be responsible for maintaining and growing our membership base across the Tech and Innovation programme particularly in areas relevant to this role Work closely with other teams to assist in a successful programme of press coverage, events, internal and external marketing and to ensure they are kept fully informed of major policy initiatives Skills, Knowledge and Expertise: Core Competencies: Excellent communication and presentation skills. Able to develop clear and concise written communications including blogs, articles and consultation responses, as well as speaking at organisation run and other public events Ability to grow a campaign or programme and create a clear narrative throughout different events, podcasts, insights and member opportunities Ability to take on responsibility for key activities of the programme and be held accountable for actions and outcomes A willingness to learn and develop knowledge expertise across varied technologies, even if never worked in these fields before Essential Knowledge and Experience: Strong capability and experience in researching, collating and presenting information Experience in planning and hosting webinars or events Experience in developing a programme of work or related product/programme management experience Experience developing technology-based policy and reports for both technology and governmental audiences Experience of working closely with key stakeholders and business leaders Business development experience is not essential but recommended Desired knowledge and experience: An understanding of the UK political structures and experience of working with government departments and regulators Knowledge of Digital Twin technologies and/or Quantum technologies Experience of working in, or knowledge of the technology and/or IT industry, and the technology landscape Experience responding to public consultations Additional Information: The successful candidate must have permission to work in the UK prior to the commencement of employment. To apply for this role, please click below on the 'Apply Now' button. Candidates with experience of: Programme Technologies Management, Programme Manager, QC, DT, Quantum Technology, Digital Twin Technologies may also be considered for this role.
Jul 25, 2025
Full time
Job Title: Programme Manager - Quantum and Digital Twins Location: London (Hybrid) Salary : £33,000 - £43,000 per annum based upon experience plus discretionary bonus and comprehensive benefits. Job Type: Permanent, Full-Time The organisation is the trade association which brings together people, companies and organisations to realise the positive outcomes of digital technology. With over 1000 members (the majority of which are SMEs) across the UK, we create a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Role Overview: We are looking for a proactive and enthusiastic, individual to work across our established Digital Twins and Quantum technologies programmes. Working across these two emerging technology programmes will give the successful candidate an opportunity to work with a range of our colleagues and members, decision makers, civil society, and other key stakeholders. Through your events, briefings, research, stakeholder management and engagement this new manager will grow our footprint and programme in these exciting technologies and also have the opportunity to develop coherent and relevant policy recommendations on behalf of our members. These activities will ensure our point of view and voice is relevant, credible and influential with both members and decision makers. This is an exciting opportunity to work in an intellectually stimulating, fast-paced, high-profile area of our work. This role requires someone who can build connections and relationships with a variety of people, work independently and as part of a team, and consider the long-term implications and impact of emerging technologies on the UK economy, society and planet. If you have the communication skills, willingness to learn, and drive to grow your public profile, reputation and that of the organisation in the current tech and innovation landscape this is the role for you. Key Responsibilities: Ensuring our voice on quantum and digital twins is relevant, credible and influential by becoming an active participant in the UK's technology communities and building trusted stakeholder relationships and an external reputation Building a programme of activities that showcases and demonstrates the value of these technologies across membership Take a leadership role in developing technology-specific reports and policy recommendations Promote programme content through insights, opinions, social media, and PR activities Be responsible for maintaining and growing our membership base across the Tech and Innovation programme particularly in areas relevant to this role Work closely with other teams to assist in a successful programme of press coverage, events, internal and external marketing and to ensure they are kept fully informed of major policy initiatives Skills, Knowledge and Expertise: Core Competencies: Excellent communication and presentation skills. Able to develop clear and concise written communications including blogs, articles and consultation responses, as well as speaking at organisation run and other public events Ability to grow a campaign or programme and create a clear narrative throughout different events, podcasts, insights and member opportunities Ability to take on responsibility for key activities of the programme and be held accountable for actions and outcomes A willingness to learn and develop knowledge expertise across varied technologies, even if never worked in these fields before Essential Knowledge and Experience: Strong capability and experience in researching, collating and presenting information Experience in planning and hosting webinars or events Experience in developing a programme of work or related product/programme management experience Experience developing technology-based policy and reports for both technology and governmental audiences Experience of working closely with key stakeholders and business leaders Business development experience is not essential but recommended Desired knowledge and experience: An understanding of the UK political structures and experience of working with government departments and regulators Knowledge of Digital Twin technologies and/or Quantum technologies Experience of working in, or knowledge of the technology and/or IT industry, and the technology landscape Experience responding to public consultations Additional Information: The successful candidate must have permission to work in the UK prior to the commencement of employment. To apply for this role, please click below on the 'Apply Now' button. Candidates with experience of: Programme Technologies Management, Programme Manager, QC, DT, Quantum Technology, Digital Twin Technologies may also be considered for this role.
Purpose of the role: You will develop & grow the Unilever Ice Cream range in the Out of Home channel with existing customers and high value prospective customers. As the Customer Development Executive your role's primary focus is to territory manage a cluster of circa 250-300 independent leisure accounts, whilst prospecting for new high-profile accounts. Define "where to play "and "How to Win" to unlock sustainable & profitable growth using data driven decision making. You will also own and shape your territory strategy, supported by your regional business development manager to deliver Territory & Sales Growth Targets. You will lead and own the relationship with your local wholesaler representatives and may be asked to manage a small number of regional wholesalers. Responsibilities of the role: Work with relevant departments and teams to build improved business plans and share best practice. Work closely with the RTM counterparts to deliver on common objectives in account. Ensure all data is captured accurately and in full via salesforce tool. Own and execute and deliver all KPIs set throughout the year. High level of planning to ensure coverage is achieved monthly. Prospecting high profile new customers within the territory. Build strong and sustainable customer relationships. Approaching everything with an entrepreneurial mindset. Develop and deliver the execution plan, working closely with the customers and channel marketing team. Ensure all JBPs agreed, and documents signed by customer, scanned, and stored in central location as per company process. Leading contractual customer negotiations, working within Legal & Finance Framework set by your regional business development manager. All Administrative tasks are completed in full and in a timely manner. Skills & Experience required: Significant working experience in a sales environment and track record of growing and developing territory/accounts. Development of Joint Business Plans proposals from customer through to manager sign-off. Development of new and existing customer relationships. Ability to work both independently and as a team member Good communication and 'people skills'. A demonstrable customer focused attitude. Resilience and tenacity. Strong IT skills, particularly in MS Office suite, but also able to demonstrate an ability to understand and utilise other sales systems. What's in it for you? Competitive Salary Company Car Fuel Card Tablet Phone Incentive Scheme Pension Life Assurance 30 days holiday Healthshield Care Plan
Jul 25, 2025
Full time
Purpose of the role: You will develop & grow the Unilever Ice Cream range in the Out of Home channel with existing customers and high value prospective customers. As the Customer Development Executive your role's primary focus is to territory manage a cluster of circa 250-300 independent leisure accounts, whilst prospecting for new high-profile accounts. Define "where to play "and "How to Win" to unlock sustainable & profitable growth using data driven decision making. You will also own and shape your territory strategy, supported by your regional business development manager to deliver Territory & Sales Growth Targets. You will lead and own the relationship with your local wholesaler representatives and may be asked to manage a small number of regional wholesalers. Responsibilities of the role: Work with relevant departments and teams to build improved business plans and share best practice. Work closely with the RTM counterparts to deliver on common objectives in account. Ensure all data is captured accurately and in full via salesforce tool. Own and execute and deliver all KPIs set throughout the year. High level of planning to ensure coverage is achieved monthly. Prospecting high profile new customers within the territory. Build strong and sustainable customer relationships. Approaching everything with an entrepreneurial mindset. Develop and deliver the execution plan, working closely with the customers and channel marketing team. Ensure all JBPs agreed, and documents signed by customer, scanned, and stored in central location as per company process. Leading contractual customer negotiations, working within Legal & Finance Framework set by your regional business development manager. All Administrative tasks are completed in full and in a timely manner. Skills & Experience required: Significant working experience in a sales environment and track record of growing and developing territory/accounts. Development of Joint Business Plans proposals from customer through to manager sign-off. Development of new and existing customer relationships. Ability to work both independently and as a team member Good communication and 'people skills'. A demonstrable customer focused attitude. Resilience and tenacity. Strong IT skills, particularly in MS Office suite, but also able to demonstrate an ability to understand and utilise other sales systems. What's in it for you? Competitive Salary Company Car Fuel Card Tablet Phone Incentive Scheme Pension Life Assurance 30 days holiday Healthshield Care Plan
A little bit about Parsley Box Parsley Box is leading the market for direct-to-consumer meal deliveries for older adults across the UK. Our mission is to help people live well for longer through nourishing, comforting meals made with care. Our service is rated "Excellent" on TrustPilot, and we pride ourselves on our kind and helpful call agents and reliable and fast order delivery. We are seeking a dynamic and customer-obsessed Contact Centre Manager to lead our contact centre operations and ensure our exceptional service is maintained as we grow. Role Overview The Contact Centre Manager is responsible for leading, developing, and operating our in-house customer service operations in line with customer demand. This is a key leadership role focused on driving excellence in customer interactions, managing a high-performing team, and ensuring every contact leaves a positive brand impression. Key Responsibilities 1) Leadership & Team Management Lead the day-to-day operations of the 25-seat contact centre, open Monday-Saturday 9 am to 6 pm, and Sunday 10 am to 4 pm. Coach and develop team leaders and advisors to deliver outstanding customer support. Foster a culture of empathy, performance, accountability, and continuous improvement. Support team leaders to manage day-to-day issues such as resourcing, shift patterns and attendance. 2) Customer Experience Ensure all customer interactions (inbound and outbound calls, emails, responses to reviews, B2B and Amazon orders) meet or exceed service-level targets and KPIs. Champion the voice of the customer and work cross-functionally to improve customer journeys. Implement best-in-class practices for customer care tailored to our audience's needs. 3) Operational Excellence Monitor, report on, and analyse contact centre metrics ( AHT, ASA, AOV, call quality). Develop and implement efficient processes and scripts to enhance service delivery. Work closely with Tech to ensure systems are aligned with operational needs. Work closely with Marketing and Product teams to support sales campaigns, new product launches, and promotions. Work closely with the third-party warehouse and couriers to ensure orders are delivered within SLA timelines and in good condition. 4) Planning Support customer demand changes through flexible resourcing of the contact centre. Working with the finance team to resource the order forecast. Evaluate and manage third-party vendors as needed. Contribute to budget planning, forecasting, and resource management. Skills and Experience Needed Proven experience as a Contact Centre Manager, Customer Service Manager, or similar leadership role. Excellent leadership, coaching, and people development skills. Strong knowledge of contact centre technology, CRM systems, and performance metrics. Customer-first mindset with a deep understanding of the needs of older people. Data-driven decision-maker who takes action to improve the customer experience. Previous experience in the food, retail, D2C, or health & wellbeing sectors is desirable. Why Join Parsley Box? Be part of a purpose-driven brand making a real difference in people's lives. Collaborative, supportive team culture with flexible working options. Competitive salary and benefits package, including: £42,500 salary 6% company pension contributions (you contribute 5%) Private medical insurance Life insurance at 2x salary 33 days annual leave including public holidays. Annual leave increases by 1 day after 2, 4 and 6 years' service. 2 wellbeing days per year to proactively support your physical and mental wellbeing. 37.5 hours per week (working 5 days per week between the hours of 8.45 am and 6 pm), with flexible working from the Edinburgh office, and working from home up to 2 days a week. Option to purchase additional annual leave, cycle to work and health screening through our salary sacrifice portal. Modern workspace with onsite parking, café, free gym access, changing rooms with drying lockers, free fruit, lunches and excellent coffee. Employee discount scheme. Funded health screening for over 50s. Employee assistance helpline access for support at challenging times. We're actively building diverse and inclusive teams and welcome applications from everyone, including people of all ages. CVs are great, but we place more importance on who you are and how you can play your part in the success of Parsley Box. If you need any special assistance at any stage of our recruitment process, please just let us know and we'll happily make any adjustments.
Jul 25, 2025
Full time
A little bit about Parsley Box Parsley Box is leading the market for direct-to-consumer meal deliveries for older adults across the UK. Our mission is to help people live well for longer through nourishing, comforting meals made with care. Our service is rated "Excellent" on TrustPilot, and we pride ourselves on our kind and helpful call agents and reliable and fast order delivery. We are seeking a dynamic and customer-obsessed Contact Centre Manager to lead our contact centre operations and ensure our exceptional service is maintained as we grow. Role Overview The Contact Centre Manager is responsible for leading, developing, and operating our in-house customer service operations in line with customer demand. This is a key leadership role focused on driving excellence in customer interactions, managing a high-performing team, and ensuring every contact leaves a positive brand impression. Key Responsibilities 1) Leadership & Team Management Lead the day-to-day operations of the 25-seat contact centre, open Monday-Saturday 9 am to 6 pm, and Sunday 10 am to 4 pm. Coach and develop team leaders and advisors to deliver outstanding customer support. Foster a culture of empathy, performance, accountability, and continuous improvement. Support team leaders to manage day-to-day issues such as resourcing, shift patterns and attendance. 2) Customer Experience Ensure all customer interactions (inbound and outbound calls, emails, responses to reviews, B2B and Amazon orders) meet or exceed service-level targets and KPIs. Champion the voice of the customer and work cross-functionally to improve customer journeys. Implement best-in-class practices for customer care tailored to our audience's needs. 3) Operational Excellence Monitor, report on, and analyse contact centre metrics ( AHT, ASA, AOV, call quality). Develop and implement efficient processes and scripts to enhance service delivery. Work closely with Tech to ensure systems are aligned with operational needs. Work closely with Marketing and Product teams to support sales campaigns, new product launches, and promotions. Work closely with the third-party warehouse and couriers to ensure orders are delivered within SLA timelines and in good condition. 4) Planning Support customer demand changes through flexible resourcing of the contact centre. Working with the finance team to resource the order forecast. Evaluate and manage third-party vendors as needed. Contribute to budget planning, forecasting, and resource management. Skills and Experience Needed Proven experience as a Contact Centre Manager, Customer Service Manager, or similar leadership role. Excellent leadership, coaching, and people development skills. Strong knowledge of contact centre technology, CRM systems, and performance metrics. Customer-first mindset with a deep understanding of the needs of older people. Data-driven decision-maker who takes action to improve the customer experience. Previous experience in the food, retail, D2C, or health & wellbeing sectors is desirable. Why Join Parsley Box? Be part of a purpose-driven brand making a real difference in people's lives. Collaborative, supportive team culture with flexible working options. Competitive salary and benefits package, including: £42,500 salary 6% company pension contributions (you contribute 5%) Private medical insurance Life insurance at 2x salary 33 days annual leave including public holidays. Annual leave increases by 1 day after 2, 4 and 6 years' service. 2 wellbeing days per year to proactively support your physical and mental wellbeing. 37.5 hours per week (working 5 days per week between the hours of 8.45 am and 6 pm), with flexible working from the Edinburgh office, and working from home up to 2 days a week. Option to purchase additional annual leave, cycle to work and health screening through our salary sacrifice portal. Modern workspace with onsite parking, café, free gym access, changing rooms with drying lockers, free fruit, lunches and excellent coffee. Employee discount scheme. Funded health screening for over 50s. Employee assistance helpline access for support at challenging times. We're actively building diverse and inclusive teams and welcome applications from everyone, including people of all ages. CVs are great, but we place more importance on who you are and how you can play your part in the success of Parsley Box. If you need any special assistance at any stage of our recruitment process, please just let us know and we'll happily make any adjustments.
