Operations Manager

Position Summary:

The Underwriting Operations Manager is responsible for ensuring the day-to-day efficiency and accuracy of underwriting operations, implementing best practices and quality assurance measures. The role conducts performance reviews, monitors industry trends, and manages budgetary considerations, contributing to the strategic improvement of underwriting operations. They lead training programs for continuous learning, oversee policy issuance, and collaborate with stakeholders to address inquiries and enhance customer satisfaction.

Location:

London - UK

What will your job entail?

Job Responsibilities:

• Continuous improvement of the underwriting operations
• Day-to-day running e.g. rostering, SLAs
• Quality assurance - support team/supplier meetings, E2E process accuracy Responsible for audit reviews and associated risk and compliance adherence Invoice management
• Investigate policy issues (either systemic or isolated)
• Team meeting facilitation and associated admin
• Business reporting for carriers and team
• Resource planning
• Lead, coach, develop direct report/s
• Manage backlog of system enhancements with current PAS
• Project involvement - project owner for new PAS currently, facilitate requirement gathering, key conduit with Ryan Specialty Project Manager on project progress/performance, responsible for effective user acceptance testing, readiness planning

Work Experience and Education:

• Demonstrable experience in the Insurance Industry or Underwriting with a minimum of 3 years of underwriting operations management experience

Disclaimer

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization.Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression,sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners,and communities.This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

About Us

Ryan Specialty is a leading international specialty insurance firm which offers wholesale brokerage services, delegated underwriting expertise in the form of binding authorities, programs and highly specialized managing general underwriting companies, and other services designed specifically for brokers, agents and insurers. Ryan Specialty's mission is to be the most trusted trading partner of insurance brokers, agents and insurance carriers.

Ryan Specialty, LLC and its affiliates ("Ryan Specialty") do not accept unsolicited resumes or candidate profiles submitted by any staffing agencies, placement services, or professional recruiters ("Agencies"), including any submissions made through our website or to email accounts of Ryan Specialty employees. Agencies must obtain advance written approval from Ryan Specialty's HR department to submit resumes and candidate profiles, and then only in conjunction with a valid, fully executed contract for service and in response to the particular search for which Ryan Specialty has engaged such Agency. Agency fee agreements will only be valid if in writing and signed by a member of Ryan Specialty's HR team. No other Ryan Specialty employee is authorized to bind Ryan Specialty to any agreement regarding placement of candidates by any Agency. Any unsolicited resume or candidate profile received from an Agency without prior approval from Ryan Specialty's HR department and in compliance with Ryan Specialty's candidate submission process shall be considered unsolicited, gratuitous and property of Ryan Specialty for recruiting purposes and, as such, is not subject to payment of any Agency fees.