Great opportunity to work as a Security Officer for a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. Staffline is recruiting for a Security Officer to work in Harwell, Didcot. The rate of pay is £14.06 per hour. This is a full-time role, working days and nights shifts on a rotation. Shifts are 4 days, 4 off, 4 nights, 4 off etc and your shift times will be: - 6:30am to 6:30pm - 6:30pm to 6:30am Please note you must be over the age of 18 to apply for this role You must have a full clean UK driving licence and your own transport You must hold a valid SIA licence to apply for this role Your Time at Work As a Security Officer, you are more than a Security Guard, you'll ensure the safety of our customers staff, their buildings, and assets, whilst providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment. It's a varied role that includes greeting staff and visitors and ensuring they adhere to the required security protocols, conducting searches where required, patrolling the premises and dealing with security incidents. With a keen eye and a brilliant way with people, you could look forward to an interesting role where no two days are the same with exciting career opportunities. Control Room duties also required for this role, Our Perfect Worker Our perfect worker will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. A good IT knowledge is also key. You must be flexible and available to work on a shift pattern that will include days, nights and weekends. Please note, you must have a full clean UK driving licence and your own transport Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free parking - Free uniform provided Job ref: 1G4S (G130) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jul 25, 2025
Full time
Great opportunity to work as a Security Officer for a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. Staffline is recruiting for a Security Officer to work in Harwell, Didcot. The rate of pay is £14.06 per hour. This is a full-time role, working days and nights shifts on a rotation. Shifts are 4 days, 4 off, 4 nights, 4 off etc and your shift times will be: - 6:30am to 6:30pm - 6:30pm to 6:30am Please note you must be over the age of 18 to apply for this role You must have a full clean UK driving licence and your own transport You must hold a valid SIA licence to apply for this role Your Time at Work As a Security Officer, you are more than a Security Guard, you'll ensure the safety of our customers staff, their buildings, and assets, whilst providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment. It's a varied role that includes greeting staff and visitors and ensuring they adhere to the required security protocols, conducting searches where required, patrolling the premises and dealing with security incidents. With a keen eye and a brilliant way with people, you could look forward to an interesting role where no two days are the same with exciting career opportunities. Control Room duties also required for this role, Our Perfect Worker Our perfect worker will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. A good IT knowledge is also key. You must be flexible and available to work on a shift pattern that will include days, nights and weekends. Please note, you must have a full clean UK driving licence and your own transport Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free parking - Free uniform provided Job ref: 1G4S (G130) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Job Title: Senior IT Manager Location : Bristol (hybrid working available) Salary: £47,508- £55,953 per annum (Scale 1), depending on skills, relevant experience, and qualifications Job Type: Permanent, Full-time Working Hours: 37.5 hours per week (applications for reduced hours, min. 30 hours, will be considered.) Closing date: 9am, Monday 28th July 2025 About us: The Charity is a national charity based in Bristol with a clear mission: to tackle the climate emergency and end the suffering caused by cold homes. We believe in a future where everyone can live in a warm, healthy home powered by a fair and sustainable energy system - and we work with people, organisations and communities to help make that a reality. We collaborate across teams and disciplines to deliver practical change, and we're proud of our independence, integrity and commitment to social justice. The role: We're looking for a Senior IT Manager to help us deliver secure, sustainable and people-focused IT systems, and support more than 140 colleagues to do their best work. If you're someone who thrives on solving problems, improving processes, and helping others feel confident with tech, this is a role where your skills can make a real impact. As Senior IT Manager, you will lead on all things IT across The Charity and our subsidiary. From supporting staff day-to-day to managing our infrastructure and external support partner, you will ensure our systems are secure, fit for purpose, and evolving with our needs. Your responsibilities will include: Managing our internal IT systems, tools and infrastructure. Being the main contact for our external IT support provider. Supporting colleagues with advice and day-to-day tech issues. Acting as The Charity's effective Data Protection Officer (training provided). Maintaining cyber security and overseeing our Cyber Essentials compliance. Supporting our bespoke in-house databases and CRM systems. Advising on IT procurement and platform decisions. Contributing to business continuity planning and risk management. This is a practical, hands-on role where you'll help us run smoothly, safely, and sustainably - while also contributing to longer-term planning and improvements. Who you are: You are calm under pressure, process-minded, and focused on making things work better. You enjoy working across teams, finding simple solutions to complex problems, and supporting others to use technology with confidence. You will bring: Experience managing IT systems, infrastructure and external providers. Working knowledge of GDPR and cyber security best practice. Familiarity with platforms such as Microsoft 365, SharePoint, and cloud services. Strong organisational skills and the ability to manage risk and prioritise effectively. A people-focused approach- patient, clear and collaborative. What we offer: Working at The Charity means being part of a supportive, purpose-driven team, where your skills contribute to real social and environmental change. We offer: Salary: £47,508 - £55,953 (Salary Grade I) Pension: 8% employer / 6% employee Holiday: 25 days AL plus BH's Flexibility: TOIL programme and flexibility to support work-life balance A commitment to supporting your career progression and continued development A range of staff-led groups, including our Employee Voice and EDI working group Wellbeing: Health Cash Plan Life Assurance Enhanced sick pay Access to retail discounts and discounted breakdown cover Employee Assistance Programme Staff activities like yoga at lunch and a book club Financial support & lifestyle benefits: Tech Scheme Cycle to Work Scheme Our culture and values: At The Charity, our values shape how we work together and with others. Commitment to The Charity Collaboration Conscientiousness Initiative How to apply: To apply, please click apply and check your emails and complete the application form sent to you. You can also download this from our The Charity website. We will also consider CVs (max. 3 pages) accompanied by a supporting letter, if preferred. However, all applications should clearly demonstrate how your skills and experience meet the person specification outlined in the job description. Application deadline: 9am, Monday 28th July 2025 If you do not hear from us by the 6th of August 2025, please assume your application has not been successful. Interviews: Initial interviews - w/c Monday 4th August 2025. Second round interviews - w/c Monday 11th August 2025. Applications should be sent by: Email - The email address provided within the email you receive or, Post If you require any reasonable adjustments to take part in the recruitment process, please let us know and we'll be happy to accommodate your needs. Candidates with the relevant experience or job titles of: IT Manager, IT Team Leader, IT Services Manager, IT Service Manager, IT Technical Manager, may also be considered for this role.
Jul 25, 2025
Full time
Job Title: Senior IT Manager Location : Bristol (hybrid working available) Salary: £47,508- £55,953 per annum (Scale 1), depending on skills, relevant experience, and qualifications Job Type: Permanent, Full-time Working Hours: 37.5 hours per week (applications for reduced hours, min. 30 hours, will be considered.) Closing date: 9am, Monday 28th July 2025 About us: The Charity is a national charity based in Bristol with a clear mission: to tackle the climate emergency and end the suffering caused by cold homes. We believe in a future where everyone can live in a warm, healthy home powered by a fair and sustainable energy system - and we work with people, organisations and communities to help make that a reality. We collaborate across teams and disciplines to deliver practical change, and we're proud of our independence, integrity and commitment to social justice. The role: We're looking for a Senior IT Manager to help us deliver secure, sustainable and people-focused IT systems, and support more than 140 colleagues to do their best work. If you're someone who thrives on solving problems, improving processes, and helping others feel confident with tech, this is a role where your skills can make a real impact. As Senior IT Manager, you will lead on all things IT across The Charity and our subsidiary. From supporting staff day-to-day to managing our infrastructure and external support partner, you will ensure our systems are secure, fit for purpose, and evolving with our needs. Your responsibilities will include: Managing our internal IT systems, tools and infrastructure. Being the main contact for our external IT support provider. Supporting colleagues with advice and day-to-day tech issues. Acting as The Charity's effective Data Protection Officer (training provided). Maintaining cyber security and overseeing our Cyber Essentials compliance. Supporting our bespoke in-house databases and CRM systems. Advising on IT procurement and platform decisions. Contributing to business continuity planning and risk management. This is a practical, hands-on role where you'll help us run smoothly, safely, and sustainably - while also contributing to longer-term planning and improvements. Who you are: You are calm under pressure, process-minded, and focused on making things work better. You enjoy working across teams, finding simple solutions to complex problems, and supporting others to use technology with confidence. You will bring: Experience managing IT systems, infrastructure and external providers. Working knowledge of GDPR and cyber security best practice. Familiarity with platforms such as Microsoft 365, SharePoint, and cloud services. Strong organisational skills and the ability to manage risk and prioritise effectively. A people-focused approach- patient, clear and collaborative. What we offer: Working at The Charity means being part of a supportive, purpose-driven team, where your skills contribute to real social and environmental change. We offer: Salary: £47,508 - £55,953 (Salary Grade I) Pension: 8% employer / 6% employee Holiday: 25 days AL plus BH's Flexibility: TOIL programme and flexibility to support work-life balance A commitment to supporting your career progression and continued development A range of staff-led groups, including our Employee Voice and EDI working group Wellbeing: Health Cash Plan Life Assurance Enhanced sick pay Access to retail discounts and discounted breakdown cover Employee Assistance Programme Staff activities like yoga at lunch and a book club Financial support & lifestyle benefits: Tech Scheme Cycle to Work Scheme Our culture and values: At The Charity, our values shape how we work together and with others. Commitment to The Charity Collaboration Conscientiousness Initiative How to apply: To apply, please click apply and check your emails and complete the application form sent to you. You can also download this from our The Charity website. We will also consider CVs (max. 3 pages) accompanied by a supporting letter, if preferred. However, all applications should clearly demonstrate how your skills and experience meet the person specification outlined in the job description. Application deadline: 9am, Monday 28th July 2025 If you do not hear from us by the 6th of August 2025, please assume your application has not been successful. Interviews: Initial interviews - w/c Monday 4th August 2025. Second round interviews - w/c Monday 11th August 2025. Applications should be sent by: Email - The email address provided within the email you receive or, Post If you require any reasonable adjustments to take part in the recruitment process, please let us know and we'll be happy to accommodate your needs. Candidates with the relevant experience or job titles of: IT Manager, IT Team Leader, IT Services Manager, IT Service Manager, IT Technical Manager, may also be considered for this role.
We have a great opportunity to work as a Area Security Officer for a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. Staffline is recruiting for a Area Relief Officer to work in Bodmin, Redruth, Lifton and other areas in Cornwall. This role will be to cover a mixture of sites such as office spaces, warehouses and business sites of well known companies. This is a 42 hour role with no fixed shift pattern. You must be flexible to work both Days and Nights. The rate of pay is 13.44 per hour. Your Time at Work As a Area Security Officer , your duties will include: - Patrolling the site - Gatehouse duties - Access and Egress control - Monitoring of visitors, staff and customers to the sites - Responding to security breaches and medical incidents - Ensuring all customer standards are met on each site - CCTV monitoring Our Perfect Worker Our ideal security officer is a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. Good IT knowledge is also key. We are looking for people with security experience and hold a valid SIA license. You must have a Full UK Driving Licence and access to your own car. Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory healthcare scheme - Eyecare vouchers - Employee discount schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided Job ref: 1G4S G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jul 25, 2025
Full time
We have a great opportunity to work as a Area Security Officer for a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. Staffline is recruiting for a Area Relief Officer to work in Bodmin, Redruth, Lifton and other areas in Cornwall. This role will be to cover a mixture of sites such as office spaces, warehouses and business sites of well known companies. This is a 42 hour role with no fixed shift pattern. You must be flexible to work both Days and Nights. The rate of pay is 13.44 per hour. Your Time at Work As a Area Security Officer , your duties will include: - Patrolling the site - Gatehouse duties - Access and Egress control - Monitoring of visitors, staff and customers to the sites - Responding to security breaches and medical incidents - Ensuring all customer standards are met on each site - CCTV monitoring Our Perfect Worker Our ideal security officer is a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. Good IT knowledge is also key. We are looking for people with security experience and hold a valid SIA license. You must have a Full UK Driving Licence and access to your own car. Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory healthcare scheme - Eyecare vouchers - Employee discount schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided Job ref: 1G4S G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
The job is a member of a team of 2 to 4 PQO's working with individual LDU clusters to ensure performance and delivery to agreed targets. Team responsibilities include identifying local performance and quality issues, and developing a programme of quality of operational practice in response to meet the needs of the division, and HMPPS priorities. Summary The PQO role is to work alongside LDU clusters to support them in achieving agreed performance. This includes: •Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specifications •Developing and delivering a quality improvement programme for the Division •Identifying local performance and quality issues and opportunities linking in to HMPPS priorities. •Running improvement initiatives to address opportunities for performance improvement Working with other PQO's to share best practice and maximise improvements in quality and performance. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Support Service Delivery Quality Improvement and Practice Development •Provide guidance for delivery of effective practices across the LDU clusters •Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters •Implement systems for reviewing and assessing effective practice within the LDU clusters •Implement practice development opportunities developed in collaboration with HMPPS/NPS training and OD •Contribute to a culture of innovation and continuous improvement Performance management within the LDU Clusters •Support performance management of LDU clusters within the division •Identify opportunities for performance improvement and analysing trends within LDU clusters •Support the implementation of performance plans within LDU clusters and monitor their effectiveness •Work with PQO colleagues to share good practice and promote performance initiatives Quality Management •Support continuous quality improvement •Implement best practice initiatives internally •Monitor compliance with quality systems Develop Team and Partnership Working •Be responsible for establishing effective working relationships with other teams and with colleagues •Write reports for management on contract performance and provide cost analysis where required •Provide information to colleagues where required •Support a performance and quality-focused organisation Plan and organise •Support manager with the provision of information for SLA review meetings around performance, and make recommendations for improvement. Monitor action logs where appropriate •Monitoring of CRC and other organisations delivery of interventions on behalf of NPS. •Share knowledge and good practice to inform the continual improvement of service delivery •Providing information, feedback and advice •Influencing and persuading •Participate in meetings using appropriate skills, styles and approaches Enhance your own performance •Manage own resources and professional development Use information to support decision makers •Liaise with staff to receive, collate and analyse information, compiling reports as necessary •Develop and utilise data to identify trends and recommend action to maintain and enhance performance •Comply with systems for the exchange of sensitive information, data and intelligence Manage Diversity and Quality •Support a culture and systems that promote equality and value diversity •Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate Manage Projects •Ensure an effective approach to project and process evaluation •Manage a programme of complementary projects •Enable others to carry out project management roles •Maintain effective communication with project stakeholders The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder. Behaviours •Changing and Improving •Working Together •Managing a Quality Service •Delivering at Pace Demonstrate experience of performance management, demonstrate experience of problem solving skills including analytical, evaluative & outcome focused techniques, operational experience of working in a Probation setting, and experience of quality systems and implementing quality improvement initiatives. Technical requirements NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience). Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes). Ability Demonstrate the ability to maintain information & administrative systems including databases. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working.Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles, the successful candidate(s) will be appointed to aMoJoffice location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks. Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance withthe HMPPS' Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service, plus public holidays.Leave for part-time and job share posts will be calculated on a pro-rata basis Pension The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).Please visit for further information. Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender. All candidates are subject to security and identity checks prior to taking up post Support A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services. For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on or Childcare Choices .You can determine your eligibility at . Paid paternity, adoption and maternity leave. Free annual sight tests for employees who use computer screens. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order To the Civil Service Commission (details available here ) As a Disability Confident employer . click apply for full job details
Jul 25, 2025
Full time
The job is a member of a team of 2 to 4 PQO's working with individual LDU clusters to ensure performance and delivery to agreed targets. Team responsibilities include identifying local performance and quality issues, and developing a programme of quality of operational practice in response to meet the needs of the division, and HMPPS priorities. Summary The PQO role is to work alongside LDU clusters to support them in achieving agreed performance. This includes: •Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specifications •Developing and delivering a quality improvement programme for the Division •Identifying local performance and quality issues and opportunities linking in to HMPPS priorities. •Running improvement initiatives to address opportunities for performance improvement Working with other PQO's to share best practice and maximise improvements in quality and performance. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Support Service Delivery Quality Improvement and Practice Development •Provide guidance for delivery of effective practices across the LDU clusters •Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters •Implement systems for reviewing and assessing effective practice within the LDU clusters •Implement practice development opportunities developed in collaboration with HMPPS/NPS training and OD •Contribute to a culture of innovation and continuous improvement Performance management within the LDU Clusters •Support performance management of LDU clusters within the division •Identify opportunities for performance improvement and analysing trends within LDU clusters •Support the implementation of performance plans within LDU clusters and monitor their effectiveness •Work with PQO colleagues to share good practice and promote performance initiatives Quality Management •Support continuous quality improvement •Implement best practice initiatives internally •Monitor compliance with quality systems Develop Team and Partnership Working •Be responsible for establishing effective working relationships with other teams and with colleagues •Write reports for management on contract performance and provide cost analysis where required •Provide information to colleagues where required •Support a performance and quality-focused organisation Plan and organise •Support manager with the provision of information for SLA review meetings around performance, and make recommendations for improvement. Monitor action logs where appropriate •Monitoring of CRC and other organisations delivery of interventions on behalf of NPS. •Share knowledge and good practice to inform the continual improvement of service delivery •Providing information, feedback and advice •Influencing and persuading •Participate in meetings using appropriate skills, styles and approaches Enhance your own performance •Manage own resources and professional development Use information to support decision makers •Liaise with staff to receive, collate and analyse information, compiling reports as necessary •Develop and utilise data to identify trends and recommend action to maintain and enhance performance •Comply with systems for the exchange of sensitive information, data and intelligence Manage Diversity and Quality •Support a culture and systems that promote equality and value diversity •Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate Manage Projects •Ensure an effective approach to project and process evaluation •Manage a programme of complementary projects •Enable others to carry out project management roles •Maintain effective communication with project stakeholders The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder. Behaviours •Changing and Improving •Working Together •Managing a Quality Service •Delivering at Pace Demonstrate experience of performance management, demonstrate experience of problem solving skills including analytical, evaluative & outcome focused techniques, operational experience of working in a Probation setting, and experience of quality systems and implementing quality improvement initiatives. Technical requirements NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience). Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes). Ability Demonstrate the ability to maintain information & administrative systems including databases. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working.Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles, the successful candidate(s) will be appointed to aMoJoffice location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks. Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance withthe HMPPS' Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service, plus public holidays.Leave for part-time and job share posts will be calculated on a pro-rata basis Pension The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).Please visit for further information. Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender. All candidates are subject to security and identity checks prior to taking up post Support A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services. For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on or Childcare Choices .You can determine your eligibility at . Paid paternity, adoption and maternity leave. Free annual sight tests for employees who use computer screens. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order To the Civil Service Commission (details available here ) As a Disability Confident employer . click apply for full job details
The national salary range is £36,151 - £37,887, London salary range is £39,315 - £42,928. Your salary will be dependent on your base location Working Pattern Full Time Vacancy Approach Cross Government Location National Region National Closing Date 01-Aug-2025 Business Unit Security Group Post Type Permanent HEO Number of jobs available 1 Reserve List 12 Months Job ID 7930 Descriptions & requirements We're looking for a motivated and collaborative Personnel Security Policy Officer to join our team and help shape the future of information sharing and personnel security. This role will support the development of policies and processes that strengthen how we work with police forces and other government departments (OGDs) to manage and share sensitive information securely. You'll help take forward cross-organisational initiatives and contribute to improvements based on national reviews and recommendations, including the Angiolini Inquiry. This is a great opportunity for someone with some policy or security-related experience, strong communication skills, and a willingness to learn and grow in a complex, high-profile area. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working.Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles, the successful candidate(s) will be appointed to aMoJoffice location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks. Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance withthe HMPPS' Flexible Working policy. If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff. The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment. -The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case. Bank, Public and Privilege Holidays -You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. Pension -The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best. Work Life Balance HM Prison & Probation Service(HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ Season Ticket Advance -After two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers Training HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes -There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts -All staff receive security and diversity training and an individual induction programme into their new roles -All candidates are subject to security and identity checks prior to taking up post -All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS -All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order To the Civil Service Commission (details available here ) As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team. For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos . The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: Redeployment Interview Scheme Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'. MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion. Civil Service Nationality Rules This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles. Please contact for any further queries Job Description Attachment HQ-JES-2092-Generic-Policy-Officer-v2.0.pdf(Job Description Attachment) A sift based on the lead behaviour, Changing and Improving, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered. 250 Changing and Improving Communicating and Influencing Delivering at Pace . click apply for full job details
Jul 25, 2025
Full time
The national salary range is £36,151 - £37,887, London salary range is £39,315 - £42,928. Your salary will be dependent on your base location Working Pattern Full Time Vacancy Approach Cross Government Location National Region National Closing Date 01-Aug-2025 Business Unit Security Group Post Type Permanent HEO Number of jobs available 1 Reserve List 12 Months Job ID 7930 Descriptions & requirements We're looking for a motivated and collaborative Personnel Security Policy Officer to join our team and help shape the future of information sharing and personnel security. This role will support the development of policies and processes that strengthen how we work with police forces and other government departments (OGDs) to manage and share sensitive information securely. You'll help take forward cross-organisational initiatives and contribute to improvements based on national reviews and recommendations, including the Angiolini Inquiry. This is a great opportunity for someone with some policy or security-related experience, strong communication skills, and a willingness to learn and grow in a complex, high-profile area. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working.Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles, the successful candidate(s) will be appointed to aMoJoffice location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks. Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance withthe HMPPS' Flexible Working policy. If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff. The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment. -The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case. Bank, Public and Privilege Holidays -You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. Pension -The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best. Work Life Balance HM Prison & Probation Service(HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ Season Ticket Advance -After two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers Training HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes -There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts -All staff receive security and diversity training and an individual induction programme into their new roles -All candidates are subject to security and identity checks prior to taking up post -All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS -All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order To the Civil Service Commission (details available here ) As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team. For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos . The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: Redeployment Interview Scheme Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'. MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion. Civil Service Nationality Rules This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles. Please contact for any further queries Job Description Attachment HQ-JES-2092-Generic-Policy-Officer-v2.0.pdf(Job Description Attachment) A sift based on the lead behaviour, Changing and Improving, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered. 250 Changing and Improving Communicating and Influencing Delivering at Pace . click apply for full job details
Quality Assurance Manager - TES page is loaded Quality Assurance Manager - TES Apply locations Cambridge, UK time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 6, 2025 (18 days left to apply) job requisition id JR100586 Quality Assurance Manager - TES Quality Assurance Manager - TES QAS Location: Cambridge - UK Wide Contract: Permanent Hours: Full time Job Profile: Team Manager Salary/annum: Min £42,159- Max £66,250 Reference number: JR100586 Closing Date: 06 August 2025 Description of role: Reporting directly into the Global Head of QHSE, you will have a dedicated focus on our compliance requirements with Certification Body requirements and approvals. You'll ensure that the TES Quality Management System is effectively implemented and maintained throughout the business. The Quality Assurance Manager represent the business in TES Quality matters issues, reporting and engaging across the business to drive continuous improvement initiatives that create and maintain a safe workplace, responding as appropriate to all quality incidents. About You: You'll have strong background in Quality Assurance and Compliance with exposure to the relevant Quality Management System approvals listed above. You'll be able to effectively lead and motivate the importance of the TES Quality function throughout the business. You'll be a natural leader with previous experience in managing quality assurance teams. It's essential that you have experience working with ISO9001 and ISO17024 standards and ideally you will have worked in a Training and Examination environment previously. You'll also need to be comfortable with regular travel (up to 20%), some travel will be international as required. This is an onsite role, so you must be in commutable distance to Great Abington, Cambridge office. For further details, please follow the Job Description link below: Travel: This position may require regular travel both in the UK and abroad. About us: TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge. If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you. Diversity statement: TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent. Inclusion: We recognise that it's the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI. Disability Confident Scheme: We are pleased to confirm that we have achieved the first stage accreditation, which means we are a 'Disability Confident Employer'. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace. The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly. Security requirements: This role will have a BPSS check as part of the onboarding process which will be carried out by TWI ltd. Why work for TWI? We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (25 days + 8 bank holiday's), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more. We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave. TWI Culture As one of the world's leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges. We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI. The diversity of our staff and students makes a positive and important contribution to our continuing success. TWI offers a comprehensive training programme, incorporating both in-house and external courses to support staff development. TWI Values: Our six values provide a point of reference for the way we expect our people to operate and behave. Inclusion: Valuing the contribution from every individual, creating value for our customers Teamwork: Building effective working relationships, we accomplish more together Adaptability: Engaging positively with change to meet the needs of the business Taking Responsibility: Achieving our objectives and personal development Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems Customer Focus: Building trusting relationships with our customers Similar Jobs (1) Principal Commercial Officer locations Cambridge, UK time type Full time posted on Posted 3 Days Ago time left to apply End Date: August 5, 2025 (17 days left to apply) About Us TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge. If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.
Jul 25, 2025
Full time
Quality Assurance Manager - TES page is loaded Quality Assurance Manager - TES Apply locations Cambridge, UK time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 6, 2025 (18 days left to apply) job requisition id JR100586 Quality Assurance Manager - TES Quality Assurance Manager - TES QAS Location: Cambridge - UK Wide Contract: Permanent Hours: Full time Job Profile: Team Manager Salary/annum: Min £42,159- Max £66,250 Reference number: JR100586 Closing Date: 06 August 2025 Description of role: Reporting directly into the Global Head of QHSE, you will have a dedicated focus on our compliance requirements with Certification Body requirements and approvals. You'll ensure that the TES Quality Management System is effectively implemented and maintained throughout the business. The Quality Assurance Manager represent the business in TES Quality matters issues, reporting and engaging across the business to drive continuous improvement initiatives that create and maintain a safe workplace, responding as appropriate to all quality incidents. About You: You'll have strong background in Quality Assurance and Compliance with exposure to the relevant Quality Management System approvals listed above. You'll be able to effectively lead and motivate the importance of the TES Quality function throughout the business. You'll be a natural leader with previous experience in managing quality assurance teams. It's essential that you have experience working with ISO9001 and ISO17024 standards and ideally you will have worked in a Training and Examination environment previously. You'll also need to be comfortable with regular travel (up to 20%), some travel will be international as required. This is an onsite role, so you must be in commutable distance to Great Abington, Cambridge office. For further details, please follow the Job Description link below: Travel: This position may require regular travel both in the UK and abroad. About us: TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge. If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you. Diversity statement: TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent. Inclusion: We recognise that it's the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI. Disability Confident Scheme: We are pleased to confirm that we have achieved the first stage accreditation, which means we are a 'Disability Confident Employer'. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace. The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly. Security requirements: This role will have a BPSS check as part of the onboarding process which will be carried out by TWI ltd. Why work for TWI? We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (25 days + 8 bank holiday's), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more. We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave. TWI Culture As one of the world's leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges. We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI. The diversity of our staff and students makes a positive and important contribution to our continuing success. TWI offers a comprehensive training programme, incorporating both in-house and external courses to support staff development. TWI Values: Our six values provide a point of reference for the way we expect our people to operate and behave. Inclusion: Valuing the contribution from every individual, creating value for our customers Teamwork: Building effective working relationships, we accomplish more together Adaptability: Engaging positively with change to meet the needs of the business Taking Responsibility: Achieving our objectives and personal development Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems Customer Focus: Building trusting relationships with our customers Similar Jobs (1) Principal Commercial Officer locations Cambridge, UK time type Full time posted on Posted 3 Days Ago time left to apply End Date: August 5, 2025 (17 days left to apply) About Us TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge. If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.
Linklaters is a global law firm, with 31 offices in 21 countries worldwide. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal. Head of Operations Transformation - The role: As Head of Operations Transformation, your primary focus will be to define and deliver a global roadmap that elevates facilities operations, workspace experience, and operational service delivery. You will shape the strategy and drive the execution of critical transformation initiatives - with particular emphasis on optimising physical spaces, facilities management, employee and visitor experience, and ensuring our operations set the benchmark for quality, efficiency, and innovation. Lead the transformation of our global facilities and workspace operations, enhancing front-of-house services, employee and visitor experience, environmental standards, security, maintenance, and space utilisation across all sites. Evaluate and redesign operational models and workflows for facilities, real estate and workspace management, embedding technology-enabled solutions to achieve efficiency and consistency. Champion best-in-class facilities and workspace standards, establishing unified frameworks, governance, and key performance indicators (KPIs) to improve service quality and user satisfaction globally. Oversee the adoption of new tools, technologies and scalable solutions for facilities and office services - from building management systems (BMS) to workspace booking and visitor management platforms. Lead and sponsor cross-regional workspace-related transformation projects, ensuring effective stakeholder engagement and sustainable value delivery. Monitor and report on progress, including improvements in cost savings, operational resilience, environmental and employee experience metrics. Partner with senior leadership and office managers to ensure alignment of transformation objectives with local facilities and workspace needs. Please note that this an single contributor role, working as a right-hand person to our Chief Delivery and Operations Officer. Head of Operations Transformation - What we're looking for: At least ten years' experience leading complex transformation initiatives in a global, matrixed environment, with a strong focus on facilities management, workplace experience, and real estate operations. Proven track record of optimising hard and soft facilities services, space planning, workplace strategy, front-of-house operations, and change management in large, multi-site corporate environments. Extensive knowledge of modern facilities management models, health and safety, sustainability, hybrid workplace trends and service design. Demonstrable expertise in deploying new technologies in facilities and workspace settings, with an understanding of data-driven decision making. Strength in building relationships with senior stakeholders, influencing change, and fostering a culture of operational excellence and inclusivity. Ability to set and govern KPIs, implement frameworks, drive compliance, and measure value delivered across a diverse portfolio of sites. Strategic thinker with a proactive, solutions-driven approach, ready to lead cultural and behavioural change on a global scale. Head of Operations Transformation - What's on offer: This role is based at the Linklaters London office with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include: Health & Wellbeing Private Medical Insurance Free in-house fitness centre and subsidised health club memberships Free onsite GP service and periodic health assessments Finance Pension and flexible savings options Income protection and life assurance Mortgage advice and will-writing services. Family & Lifestyle Electric car and cycle to work schemes. Emergency family care Additional holiday/birthday leave. Maternity/paternity/shared parental leave. Travel insurance and season ticket loan Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks) Technical Skills This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. Application Policy Applications and CVs (direct or via agency) are only accepted online via the portal.Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ( for legal roles or for business team roles ).
Jul 25, 2025
Full time
Linklaters is a global law firm, with 31 offices in 21 countries worldwide. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal. Head of Operations Transformation - The role: As Head of Operations Transformation, your primary focus will be to define and deliver a global roadmap that elevates facilities operations, workspace experience, and operational service delivery. You will shape the strategy and drive the execution of critical transformation initiatives - with particular emphasis on optimising physical spaces, facilities management, employee and visitor experience, and ensuring our operations set the benchmark for quality, efficiency, and innovation. Lead the transformation of our global facilities and workspace operations, enhancing front-of-house services, employee and visitor experience, environmental standards, security, maintenance, and space utilisation across all sites. Evaluate and redesign operational models and workflows for facilities, real estate and workspace management, embedding technology-enabled solutions to achieve efficiency and consistency. Champion best-in-class facilities and workspace standards, establishing unified frameworks, governance, and key performance indicators (KPIs) to improve service quality and user satisfaction globally. Oversee the adoption of new tools, technologies and scalable solutions for facilities and office services - from building management systems (BMS) to workspace booking and visitor management platforms. Lead and sponsor cross-regional workspace-related transformation projects, ensuring effective stakeholder engagement and sustainable value delivery. Monitor and report on progress, including improvements in cost savings, operational resilience, environmental and employee experience metrics. Partner with senior leadership and office managers to ensure alignment of transformation objectives with local facilities and workspace needs. Please note that this an single contributor role, working as a right-hand person to our Chief Delivery and Operations Officer. Head of Operations Transformation - What we're looking for: At least ten years' experience leading complex transformation initiatives in a global, matrixed environment, with a strong focus on facilities management, workplace experience, and real estate operations. Proven track record of optimising hard and soft facilities services, space planning, workplace strategy, front-of-house operations, and change management in large, multi-site corporate environments. Extensive knowledge of modern facilities management models, health and safety, sustainability, hybrid workplace trends and service design. Demonstrable expertise in deploying new technologies in facilities and workspace settings, with an understanding of data-driven decision making. Strength in building relationships with senior stakeholders, influencing change, and fostering a culture of operational excellence and inclusivity. Ability to set and govern KPIs, implement frameworks, drive compliance, and measure value delivered across a diverse portfolio of sites. Strategic thinker with a proactive, solutions-driven approach, ready to lead cultural and behavioural change on a global scale. Head of Operations Transformation - What's on offer: This role is based at the Linklaters London office with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include: Health & Wellbeing Private Medical Insurance Free in-house fitness centre and subsidised health club memberships Free onsite GP service and periodic health assessments Finance Pension and flexible savings options Income protection and life assurance Mortgage advice and will-writing services. Family & Lifestyle Electric car and cycle to work schemes. Emergency family care Additional holiday/birthday leave. Maternity/paternity/shared parental leave. Travel insurance and season ticket loan Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks) Technical Skills This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. Application Policy Applications and CVs (direct or via agency) are only accepted online via the portal.Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ( for legal roles or for business team roles ).
Customer Service Manager - Nights page is loaded Customer Service Manager - Nights Apply locations Canvas Birch, London, UK time type Full time posted on Posted 30+ Days Ago job requisition id R ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY A great opportunity to become part of the team launching our brand-new student housing in Wembley as Night shift Customer Service Manager. This role provides the perfect platform to leave a lasting impact by helping establish the top student living space in the region. We're seeking a suitable individual with a background in customer service; further training, growth opportunities, and ongoing assistance will be available. The perfect person for this role will Contribute to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of customer service, security and health and safety. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Leads overnight shifts. Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs) Supervises the routines of the onsite security teams including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required Inducts new security team members in the required company policies and procedures. Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out Responds to booking enquiries and undertakes sales conversations with potential new customers or ensures handover enables next day follow up to ensure full occupancy of the community Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents. Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills General administration duties Minor maintenance issues - and the effective reporting of all tenant faults if unable to deal with the fault there and then. Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level Fixing leaks through isolating water supply This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within reason of the original remit. Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls Responsible for your own health and safety and that of all colleagues Reporting in the handover/security handover book all issues encountered during the night Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times. Conducts and logs room and communal area inspections as required Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested Role Scope The Canvas Wembley Arthur House community accommodates approximately 770 Key Relationships Community Managers and Community Teams. Regional Operations Managers Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH Experience & Skills Essential Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment Self-starter with the ability to self-motivate A strong team player but capable of working autonomously and taking ownership. Evidence of organization skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail Fluent English verbal and written communication skills Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Welcome Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar About Us As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management . click apply for full job details
Jul 25, 2025
Full time
Customer Service Manager - Nights page is loaded Customer Service Manager - Nights Apply locations Canvas Birch, London, UK time type Full time posted on Posted 30+ Days Ago job requisition id R ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY A great opportunity to become part of the team launching our brand-new student housing in Wembley as Night shift Customer Service Manager. This role provides the perfect platform to leave a lasting impact by helping establish the top student living space in the region. We're seeking a suitable individual with a background in customer service; further training, growth opportunities, and ongoing assistance will be available. The perfect person for this role will Contribute to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of customer service, security and health and safety. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Leads overnight shifts. Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs) Supervises the routines of the onsite security teams including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required Inducts new security team members in the required company policies and procedures. Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out Responds to booking enquiries and undertakes sales conversations with potential new customers or ensures handover enables next day follow up to ensure full occupancy of the community Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents. Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills General administration duties Minor maintenance issues - and the effective reporting of all tenant faults if unable to deal with the fault there and then. Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level Fixing leaks through isolating water supply This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within reason of the original remit. Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls Responsible for your own health and safety and that of all colleagues Reporting in the handover/security handover book all issues encountered during the night Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times. Conducts and logs room and communal area inspections as required Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested Role Scope The Canvas Wembley Arthur House community accommodates approximately 770 Key Relationships Community Managers and Community Teams. Regional Operations Managers Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH Experience & Skills Essential Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment Self-starter with the ability to self-motivate A strong team player but capable of working autonomously and taking ownership. Evidence of organization skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail Fluent English verbal and written communication skills Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Welcome Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar About Us As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management . click apply for full job details
Job description Working Pattern: Requests for flexible working patterns will be considered and should be discussed with the Hiring Manager upon application. A small amount of home working is possible but there is an expectation that most of this role will be office based. Location: The role can be based in Cheltenham, London or Manchester, but the successful candidate would be expected to spend time in each of the three locations. Clearance: The successful candidate will be required to undergo Developed Vetting (DV) About us GCHQ is the nation's intelligence, cyber and security agency. We work to make the UK the safest place to live and work online; connect the national security community securely; and provide insights and counter threats through SIGINT and effects. Our people work closely with MI5 and SIS as well as defence, international, and industry partners across a variety of locations, with major hubs in Cheltenham, London and Manchester as well as other sites in the UK and overseas. We live by the values of ingenuity, integrity, impact and teamwork as we work to keep the UK safe, resilient and prosperous in an uncertain world. A role with us means you will do unique and challenging work in a supportive environment, making a meaningful difference to national security. About the Role GCHQ is seeking an exceptional Chief People Officer to shape and lead our future-focused People Blueprint, which will fulfil GCHQ's Strategy, Vision and Purpose with our people (our greatest asset) at the centre. Our People Blueprint will deliver transformation and reform to keep GCHQ at the cutting edge of technology, continuing to deliver national security impact in a fast-moving technical and volatile geopolitical context. This will ensure that we can develop, retain and attract the diverse talent we need for the future. This is a unique opportunity to build and nurture a high performing organisation, supporting and developing our amazing people who do extraordinary things on a daily basis to help keep our country safe. The key responsibilities of the CPO are the organisational development and transformation required to implement GCHQ's People Strategy. This includes overseeing the policies and frameworks that support and develop our people, leading the GCHQ people team, championing our Diversity and Inclusion agenda and building effective partnerships with our Trade Union and stakeholders in the wider National Security Community and Whitehall. The CPO is responsible for ensuring strong partnerships with the shared UKIC Corporate Service, and MI5 and SIS People leaders, who are jointly accountable for UKIC people strategy delivery including pay, T&Cs, and workforce reform and efficiencies. The CPO reports to the Director General for Strategy and is a member of the Executive Board. The CPO is accountable to the Director of GCHQ for ensuring that GCHQ people services meet Government Functional HR Standards. Key Responsibilities • Developing and delivering the GCHQ People Strategy, which will enable the delivery of GCHQ's refreshed Strategy and invest in our people to build an inclusive, diverse workforce, and ensure we are a well-run organisation. • Being a key leadership voice where you will lead a progressive people strategy aligned to our mission to change lives, empower individuals and connect communities. • Ensuring effective industrial relations with the Government Communications Group (GCG), our Union. • Driving forward GCHQ's Diversity and Inclusion agenda, including holding the leadership accountable for ensuring an inclusive culture. Leading initiatives to build a representative and inclusive workforce. • Overseeing recruitment and ensuring we maximise the opportunities to attract, recruit and support talent available to us across all our locations in the UK (centred in three hubs in Cheltenham, Manchester and London) and abroad. • Implementing programmes that promote morale, psychological safety, health and wellbeing. • Developing systems to identify and develop senior talent across the business. • Leadership of the GCHQ People team and providing direction and oversight for people and resourcing hubs across GCHQ. Person Specification We are looking for an experienced CPO who can command respect, work across boundaries, and develop approaches and strategies to meet the unique challenges we face; with scope for innovation as well as adapting best practice. Fundamentally, we are looking for someone who is passionate about making a difference to the country's national security through developing our people. Essential Criteria, qualifications and experience The successful candidate will be an exceptional leader who will be able to demonstrate their capability and potential against the following criteria: • A strong strategic thinker who has significant experience in aligning workforce strategy with overall business objectives and the organisation's culture. • A proven track record in successful delivery of strategic HR solutions and change. • Experience of being a key leadership voice in a role with significant influence to enact people and cultural change. • Excellent stakeholder engagement skills, with the ability to create and maintain positive relationships and trust with a wide range of internal and external stakeholders. • Ability to thrive and stay resilient under pressure, managing competing priorities and changing deadlines with sound professional knowledge, experience and judgement. • Experience of delivering people transformation in tech or industry. • Chartered Fellow of CIPD. • Experience across the full range of HR disciplines (Organisational Development, workforce planning and resourcing, systems, pay and pensions, conduct and capability, learning, leadership and management, talent, employee and industrial relations) in a leadership capacity and a proven track record in managing change effectively. SCS Competency Framework The role is broad and varied in scope, but particularly focused on the following SCS2 Behaviours (Level 6): • Seeing the Big Picture • Driving Innovation & Change • Communicating & Influencing • Leading Inclusively • Providing Customer Value Please visit the link below for more information regarding our competencies: How to apply To apply, you will need to copy and paste the following into the relevant sections of the application form: • A statement of suitability outlining how your personal skills, qualities and experiences demonstrate your suitability for the role. We ask that you structure your statement with a sub-heading for each of the essential criteria listed above and, below each, include evidence of how you meet that criterion. • A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years. It is important that through your CV and supporting statement, you give evidence and examples of proven experience of each of the elements of the essential criteria. Please note - the application form consists of two stages; an initial eligibility check, followed by a full application form. It is at the full application form stage that you will have the opportunity to input your suitability statement and CV information. If you have any questions about the role and/or would like to discuss the role in more detail, please email who will direct your enquiry appropriately. What to expect Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order: 1. Your application will be sifted to assess your evidence against the essential criteria above. 2. If longlisted, you will participate in a telephone interview with our recruitment partners. 3. If shortlisted at telephone interview, you will be invited to participate in a Staff Engagement Session with a small group of GCHQ staff and complete some psychometric testing. Full details of the assessment process will be made available to shortlisted candidates. 4. You will be invited to attend a panel interview, where your motivational fit, values and competency evidence will be assessed. Please note, your application may take around 6 - 9 months to process including vetting, so we advise you continue any current employment until you have received your final job offer. For secondees/transfers these timescales may be reduced, dependant on any currently held level of clearance. Terms & Conditions • This role is open on transfer of employment to GCHQ or secondment from another agency if you are already part of the Civil Service. • You will receive remuneration of up to £148,746 annual salary; plus a non-concessionary payment of £4200 (subject to security compliance) and London Pay Addition of £6250 if contracted to a London work location. • The role requires UK Intelligence Community Developed Vetting which includes validation checks, induction, and drug and alcohol tests. • This post may be subject to ministerial approval. Rewards and Benefits A range of benefits will be available to you, including the following: • 25 Days Annual Leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days public and privilege holidays. • Opportunities to be recognised through our employee performance scheme click apply for full job details
Jul 25, 2025
Full time
Job description Working Pattern: Requests for flexible working patterns will be considered and should be discussed with the Hiring Manager upon application. A small amount of home working is possible but there is an expectation that most of this role will be office based. Location: The role can be based in Cheltenham, London or Manchester, but the successful candidate would be expected to spend time in each of the three locations. Clearance: The successful candidate will be required to undergo Developed Vetting (DV) About us GCHQ is the nation's intelligence, cyber and security agency. We work to make the UK the safest place to live and work online; connect the national security community securely; and provide insights and counter threats through SIGINT and effects. Our people work closely with MI5 and SIS as well as defence, international, and industry partners across a variety of locations, with major hubs in Cheltenham, London and Manchester as well as other sites in the UK and overseas. We live by the values of ingenuity, integrity, impact and teamwork as we work to keep the UK safe, resilient and prosperous in an uncertain world. A role with us means you will do unique and challenging work in a supportive environment, making a meaningful difference to national security. About the Role GCHQ is seeking an exceptional Chief People Officer to shape and lead our future-focused People Blueprint, which will fulfil GCHQ's Strategy, Vision and Purpose with our people (our greatest asset) at the centre. Our People Blueprint will deliver transformation and reform to keep GCHQ at the cutting edge of technology, continuing to deliver national security impact in a fast-moving technical and volatile geopolitical context. This will ensure that we can develop, retain and attract the diverse talent we need for the future. This is a unique opportunity to build and nurture a high performing organisation, supporting and developing our amazing people who do extraordinary things on a daily basis to help keep our country safe. The key responsibilities of the CPO are the organisational development and transformation required to implement GCHQ's People Strategy. This includes overseeing the policies and frameworks that support and develop our people, leading the GCHQ people team, championing our Diversity and Inclusion agenda and building effective partnerships with our Trade Union and stakeholders in the wider National Security Community and Whitehall. The CPO is responsible for ensuring strong partnerships with the shared UKIC Corporate Service, and MI5 and SIS People leaders, who are jointly accountable for UKIC people strategy delivery including pay, T&Cs, and workforce reform and efficiencies. The CPO reports to the Director General for Strategy and is a member of the Executive Board. The CPO is accountable to the Director of GCHQ for ensuring that GCHQ people services meet Government Functional HR Standards. Key Responsibilities • Developing and delivering the GCHQ People Strategy, which will enable the delivery of GCHQ's refreshed Strategy and invest in our people to build an inclusive, diverse workforce, and ensure we are a well-run organisation. • Being a key leadership voice where you will lead a progressive people strategy aligned to our mission to change lives, empower individuals and connect communities. • Ensuring effective industrial relations with the Government Communications Group (GCG), our Union. • Driving forward GCHQ's Diversity and Inclusion agenda, including holding the leadership accountable for ensuring an inclusive culture. Leading initiatives to build a representative and inclusive workforce. • Overseeing recruitment and ensuring we maximise the opportunities to attract, recruit and support talent available to us across all our locations in the UK (centred in three hubs in Cheltenham, Manchester and London) and abroad. • Implementing programmes that promote morale, psychological safety, health and wellbeing. • Developing systems to identify and develop senior talent across the business. • Leadership of the GCHQ People team and providing direction and oversight for people and resourcing hubs across GCHQ. Person Specification We are looking for an experienced CPO who can command respect, work across boundaries, and develop approaches and strategies to meet the unique challenges we face; with scope for innovation as well as adapting best practice. Fundamentally, we are looking for someone who is passionate about making a difference to the country's national security through developing our people. Essential Criteria, qualifications and experience The successful candidate will be an exceptional leader who will be able to demonstrate their capability and potential against the following criteria: • A strong strategic thinker who has significant experience in aligning workforce strategy with overall business objectives and the organisation's culture. • A proven track record in successful delivery of strategic HR solutions and change. • Experience of being a key leadership voice in a role with significant influence to enact people and cultural change. • Excellent stakeholder engagement skills, with the ability to create and maintain positive relationships and trust with a wide range of internal and external stakeholders. • Ability to thrive and stay resilient under pressure, managing competing priorities and changing deadlines with sound professional knowledge, experience and judgement. • Experience of delivering people transformation in tech or industry. • Chartered Fellow of CIPD. • Experience across the full range of HR disciplines (Organisational Development, workforce planning and resourcing, systems, pay and pensions, conduct and capability, learning, leadership and management, talent, employee and industrial relations) in a leadership capacity and a proven track record in managing change effectively. SCS Competency Framework The role is broad and varied in scope, but particularly focused on the following SCS2 Behaviours (Level 6): • Seeing the Big Picture • Driving Innovation & Change • Communicating & Influencing • Leading Inclusively • Providing Customer Value Please visit the link below for more information regarding our competencies: How to apply To apply, you will need to copy and paste the following into the relevant sections of the application form: • A statement of suitability outlining how your personal skills, qualities and experiences demonstrate your suitability for the role. We ask that you structure your statement with a sub-heading for each of the essential criteria listed above and, below each, include evidence of how you meet that criterion. • A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years. It is important that through your CV and supporting statement, you give evidence and examples of proven experience of each of the elements of the essential criteria. Please note - the application form consists of two stages; an initial eligibility check, followed by a full application form. It is at the full application form stage that you will have the opportunity to input your suitability statement and CV information. If you have any questions about the role and/or would like to discuss the role in more detail, please email who will direct your enquiry appropriately. What to expect Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order: 1. Your application will be sifted to assess your evidence against the essential criteria above. 2. If longlisted, you will participate in a telephone interview with our recruitment partners. 3. If shortlisted at telephone interview, you will be invited to participate in a Staff Engagement Session with a small group of GCHQ staff and complete some psychometric testing. Full details of the assessment process will be made available to shortlisted candidates. 4. You will be invited to attend a panel interview, where your motivational fit, values and competency evidence will be assessed. Please note, your application may take around 6 - 9 months to process including vetting, so we advise you continue any current employment until you have received your final job offer. For secondees/transfers these timescales may be reduced, dependant on any currently held level of clearance. Terms & Conditions • This role is open on transfer of employment to GCHQ or secondment from another agency if you are already part of the Civil Service. • You will receive remuneration of up to £148,746 annual salary; plus a non-concessionary payment of £4200 (subject to security compliance) and London Pay Addition of £6250 if contracted to a London work location. • The role requires UK Intelligence Community Developed Vetting which includes validation checks, induction, and drug and alcohol tests. • This post may be subject to ministerial approval. Rewards and Benefits A range of benefits will be available to you, including the following: • 25 Days Annual Leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days public and privilege holidays. • Opportunities to be recognised through our employee performance scheme click apply for full job details
Join us as an Security Officer at the Tunbridge NHS Trust where you will be required to carry out duties in a busy environment no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security. The rate of pay is £13.29 per hour. This is a 6 on 3 off shift pattern working Nights only. Your Time at Work As a Security Officer your duties will include: - Meet and greeting staff and visitors and ensuring they adhere to the required security protocols - Conducting searches where required - Patrolling the premises - Dealing with security incidents Our Perfect Worker Our ideal Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. Good IT knowledge is also key. We are looking for people who currently hold a valid Door Supervisor licence. You must have a full UK driving license and access to your own transport. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job ref: G184 G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jul 24, 2025
Full time
Join us as an Security Officer at the Tunbridge NHS Trust where you will be required to carry out duties in a busy environment no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security. The rate of pay is £13.29 per hour. This is a 6 on 3 off shift pattern working Nights only. Your Time at Work As a Security Officer your duties will include: - Meet and greeting staff and visitors and ensuring they adhere to the required security protocols - Conducting searches where required - Patrolling the premises - Dealing with security incidents Our Perfect Worker Our ideal Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. Good IT knowledge is also key. We are looking for people who currently hold a valid Door Supervisor licence. You must have a full UK driving license and access to your own transport. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job ref: G184 G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Join us as a Security Officer in Llanidloes where you will be required to carry out at a busy site. We are looking for security personnel who who are passionate about creating a safe and secure environment and demonstrate honesty and integrity all whilst delivering customer service to the highest level. You will be required to carry out duties in a busy environment and have the opportunity to carve out a career with the biggest name in security. SIA licence preferred. Your Time at Work Position: Security Officer Location: Llanidloes Pay Rate: £12.21 per hour Hours: 42 hours a week contract Shifts: Days, Nights and Weekends - 4 on, 4 off shift pattern Your duties include: - Greeting staff and visitors - Controlling access in and out of the building - Gatehouse duties - Searching vehicles and bags - Patrolling the premises and ensuring security protocols are being adhered to - Dealing with disturbances/ issues and security incidents - Dealing with first aid and incident reporting Our Perfect Worker Our perfect worker will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. A good IT knowledge is also key. We also welcome people who have worked previously in retail, travel, sales, recruitment or hospitality - jobs that rely on delivering great service. If you've done this type of work before, then you may have skills that would suit and as we provide full training, we'll help you pivot your skills into a new career. It would be a benefit to have some security experience and your SIA license, however it's not essential, as we provide full SIA (Security Industry Authority) license training. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1G4S (G417) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jul 24, 2025
Full time
Join us as a Security Officer in Llanidloes where you will be required to carry out at a busy site. We are looking for security personnel who who are passionate about creating a safe and secure environment and demonstrate honesty and integrity all whilst delivering customer service to the highest level. You will be required to carry out duties in a busy environment and have the opportunity to carve out a career with the biggest name in security. SIA licence preferred. Your Time at Work Position: Security Officer Location: Llanidloes Pay Rate: £12.21 per hour Hours: 42 hours a week contract Shifts: Days, Nights and Weekends - 4 on, 4 off shift pattern Your duties include: - Greeting staff and visitors - Controlling access in and out of the building - Gatehouse duties - Searching vehicles and bags - Patrolling the premises and ensuring security protocols are being adhered to - Dealing with disturbances/ issues and security incidents - Dealing with first aid and incident reporting Our Perfect Worker Our perfect worker will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. A good IT knowledge is also key. We also welcome people who have worked previously in retail, travel, sales, recruitment or hospitality - jobs that rely on delivering great service. If you've done this type of work before, then you may have skills that would suit and as we provide full training, we'll help you pivot your skills into a new career. It would be a benefit to have some security experience and your SIA license, however it's not essential, as we provide full SIA (Security Industry Authority) license training. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1G4S (G417) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Grade: Administrative Officer (AO) Salary: £27,617 - £30,181 Pension: 28.97% of salary (RoS contribution) Annual leave: 38 days annual holiday, increasing to 42 days with length of service. Duration: Permanent Working pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns; compressed hours, term time working or part time working on a case-by-case basis, depending on the role and departmental requirements. Location: Hybrid working model. Contractual base either at Meadowbank House, Edinburgh (EH8 7AU), or St Vincent Plaza, Glasgow (G2 5LD). You will be expected to occasionally visit one of these locations as per the requirements of the role. Department: Estates Directorate: Policy and Corporate Services Role reports to: Estates Officer: Systems and Customer Services Manager Closing date: Wednesday 23rd July, 23:59 Number of vacancies: One About Registers of Scotland (RoS) Registers of Scotland is a world-leading pioneer in land and property registration. We hold the answer to the question, "Who owns Scotland?" We're a modern, digital organisation and our success relies on building a diverse team of dedicated, skilled and motivated people. The role Role holder will be responsible for delivering day-to-day operational estates customer services, which includes transactional hard / soft FM services, concierge, sustainable travel, courier, and financial administration activities required for all Registers of Scotland (RoS) building locations. As a primary point of customer interface on all Estates Service Desk activities, this role works closely with Estates and Facilities Officers, supplier representatives and wider colleagues to deliver excellent estates customer services for RoS. The role holder will support a quality experience for all building users and colleagues working from home. On a typical day you will • Responsibility for delivering day-to-day operational estates customer services, ensuring that all customers to the Estates Service Desk receive a quality professional experience. • Responsibility for delivering day-to-day financial transactional management, ensuring that all customer and estates supplier requests are approved and processed on time. • Responsibility to coordinate concierge requests and building inductions for RoS colleagues or other building users. • Directly supporting the Estates Service Desk desire to achieve or exceed targeted service level requirements. • Identify and support process development that helps improve the effectiveness and efficiency of estates operational services for our customer. • Support a review of systems and interfaces to assure the delivery of a professional and sustainable estates customer service. • Monitor and support mechanisms that seek out and respond to feedback from customers about services and experiences they receive. • Support smarter working, promoting opportunities to encourage the access and use of our buildings and the facilities / services available. • Maintain collaborative working relationships across RoS to support and drive the standards of customer services delivery. • Support the development of wider team members, generate operational resiliency within the Estates Service Desk, supporting succession planning and promoting inclusiveness. This job is for you if you want • Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide. • Flexible and hybrid working: depending on the role and team requirements, work when and where it's best for you and your stakeholders. • Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year's parental leave, and 38 days annual holiday, increasing to 42 days with length of service. • Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job. • Diversity and Inclusion: We are an 'Investor in People' and a 'Disability Confident' employer. We are inclusive, stronger together, and committed to putting our people first. • Positive work culture: RoS is an agile, digital organisation using leading-edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver. To learn more about RoS and what we offer visit our careers pages or watch this short video . Essential Criteria - Skills and Attributes for Success Experience/Technical A customer-focused approach with experience of customer service desk operational delivery and knowledge of an estates/facilities management working environment. Delivering a quality service Ability to structure and prioritise work to effectively meet deadlines and customer needs. Conscientious and thorough, pays attention to detail and manages own time to deliver high quality outputs. Collaborating and partnering/Building capability for all Proactively contributes to the work of the whole team, seeking help when needed and tries to see issues from other people's perspectives. Shares knowledge and expertise willingly, communicating clearly and accurately, whilst finding ways to learn and personally improve the completion of day-to-day tasks. Demonstrating commitment and drive Takes responsibility for the quality of their own work and keeps stakeholders updated on progress. Remains focused on delivery, maintaining consistent performance level and taking initiative to resolve issues. Analysis and making effective decisions Thinks through the implications of own decisions before confirming how to approach an issue. Undertakes appropriate analysis to support decisions or recommendations, investigating and responding to gaps / errors / irregularities in information. Stage one - Application Process To apply, click on 'Apply now' and complete the online application form. You will need to submit: 1. A CV outlining your career history and how you meet the technical/experience criteria (max 4 pages). 2. Answers on how you meet the competencies listed under essential criteria (300 words maximum for each answer). Please note: • If we receive a high volume of applications, we may complete an initial sift on Experience/Technical. • We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed. • Applications that are not accompanied by CVs will not be scored and/or answers over 300 words will not be considered. • We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and suggest preparing your answers using software such as MS Words, and then uploading the file. • We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses. • Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles . Stage two - Psychometric testing Candidates successful at stage one will be invited to complete an online psychometric test, assessing the essential criteria listed above. Stage three - Interview Candidates successful at stage two will be invited to attend a competency-based interview, remotely via MS Teams, assessing the essential criteria listed above. Information on our Competency Framework For further information on the competencies, visit our Competency Framework . Recruitment timeline • Closing date: Wednesday 23rd July, 23:59 • Application sift: 24th and 25th July • Psychometric testing: W/C 4th August • Invites to assessment: W/C 11th August • Interviews: Week commencing 18th August Please note dates may be subject to change. Feedback Feedback will only be provided if you progress to interview stage. Reserve List In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months. Nationality and immigration status In general, only nationals from the following countries (and associations of countries) are eligible for employment in the Civil Service: the United Kingdom, the Republic of Ireland, and the Commonwealth. EU nationals (with settled or pre-settled status), certain EEA nationals, Swiss and Turkish nationals are also eligible for employment. Detailed provisions on determining eligibility on the grounds of nationality and, where relevant, immigration status can be reviewed here . Security Successful candidates must undergo a Basic Disclosure Scotland check. Individuals working with government assets must complete baseline personnel security standard checks. Equality, diversity and inclusion As a proud member of the Disability Confident Scheme, we welcome applications from disabled candidates. RoS is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of selection process is used. To learn more please see our EDI strategy . As part of the application process, we would like to invite you to please complete our diversity monitoring form. This information is not shared with recruitment panels. If you require any adjustments to our recruitment process, please let us know via . Please see this page for more information on adjustments. . click apply for full job details
Jul 24, 2025
Full time
Grade: Administrative Officer (AO) Salary: £27,617 - £30,181 Pension: 28.97% of salary (RoS contribution) Annual leave: 38 days annual holiday, increasing to 42 days with length of service. Duration: Permanent Working pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns; compressed hours, term time working or part time working on a case-by-case basis, depending on the role and departmental requirements. Location: Hybrid working model. Contractual base either at Meadowbank House, Edinburgh (EH8 7AU), or St Vincent Plaza, Glasgow (G2 5LD). You will be expected to occasionally visit one of these locations as per the requirements of the role. Department: Estates Directorate: Policy and Corporate Services Role reports to: Estates Officer: Systems and Customer Services Manager Closing date: Wednesday 23rd July, 23:59 Number of vacancies: One About Registers of Scotland (RoS) Registers of Scotland is a world-leading pioneer in land and property registration. We hold the answer to the question, "Who owns Scotland?" We're a modern, digital organisation and our success relies on building a diverse team of dedicated, skilled and motivated people. The role Role holder will be responsible for delivering day-to-day operational estates customer services, which includes transactional hard / soft FM services, concierge, sustainable travel, courier, and financial administration activities required for all Registers of Scotland (RoS) building locations. As a primary point of customer interface on all Estates Service Desk activities, this role works closely with Estates and Facilities Officers, supplier representatives and wider colleagues to deliver excellent estates customer services for RoS. The role holder will support a quality experience for all building users and colleagues working from home. On a typical day you will • Responsibility for delivering day-to-day operational estates customer services, ensuring that all customers to the Estates Service Desk receive a quality professional experience. • Responsibility for delivering day-to-day financial transactional management, ensuring that all customer and estates supplier requests are approved and processed on time. • Responsibility to coordinate concierge requests and building inductions for RoS colleagues or other building users. • Directly supporting the Estates Service Desk desire to achieve or exceed targeted service level requirements. • Identify and support process development that helps improve the effectiveness and efficiency of estates operational services for our customer. • Support a review of systems and interfaces to assure the delivery of a professional and sustainable estates customer service. • Monitor and support mechanisms that seek out and respond to feedback from customers about services and experiences they receive. • Support smarter working, promoting opportunities to encourage the access and use of our buildings and the facilities / services available. • Maintain collaborative working relationships across RoS to support and drive the standards of customer services delivery. • Support the development of wider team members, generate operational resiliency within the Estates Service Desk, supporting succession planning and promoting inclusiveness. This job is for you if you want • Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide. • Flexible and hybrid working: depending on the role and team requirements, work when and where it's best for you and your stakeholders. • Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year's parental leave, and 38 days annual holiday, increasing to 42 days with length of service. • Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job. • Diversity and Inclusion: We are an 'Investor in People' and a 'Disability Confident' employer. We are inclusive, stronger together, and committed to putting our people first. • Positive work culture: RoS is an agile, digital organisation using leading-edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver. To learn more about RoS and what we offer visit our careers pages or watch this short video . Essential Criteria - Skills and Attributes for Success Experience/Technical A customer-focused approach with experience of customer service desk operational delivery and knowledge of an estates/facilities management working environment. Delivering a quality service Ability to structure and prioritise work to effectively meet deadlines and customer needs. Conscientious and thorough, pays attention to detail and manages own time to deliver high quality outputs. Collaborating and partnering/Building capability for all Proactively contributes to the work of the whole team, seeking help when needed and tries to see issues from other people's perspectives. Shares knowledge and expertise willingly, communicating clearly and accurately, whilst finding ways to learn and personally improve the completion of day-to-day tasks. Demonstrating commitment and drive Takes responsibility for the quality of their own work and keeps stakeholders updated on progress. Remains focused on delivery, maintaining consistent performance level and taking initiative to resolve issues. Analysis and making effective decisions Thinks through the implications of own decisions before confirming how to approach an issue. Undertakes appropriate analysis to support decisions or recommendations, investigating and responding to gaps / errors / irregularities in information. Stage one - Application Process To apply, click on 'Apply now' and complete the online application form. You will need to submit: 1. A CV outlining your career history and how you meet the technical/experience criteria (max 4 pages). 2. Answers on how you meet the competencies listed under essential criteria (300 words maximum for each answer). Please note: • If we receive a high volume of applications, we may complete an initial sift on Experience/Technical. • We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed. • Applications that are not accompanied by CVs will not be scored and/or answers over 300 words will not be considered. • We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and suggest preparing your answers using software such as MS Words, and then uploading the file. • We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses. • Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles . Stage two - Psychometric testing Candidates successful at stage one will be invited to complete an online psychometric test, assessing the essential criteria listed above. Stage three - Interview Candidates successful at stage two will be invited to attend a competency-based interview, remotely via MS Teams, assessing the essential criteria listed above. Information on our Competency Framework For further information on the competencies, visit our Competency Framework . Recruitment timeline • Closing date: Wednesday 23rd July, 23:59 • Application sift: 24th and 25th July • Psychometric testing: W/C 4th August • Invites to assessment: W/C 11th August • Interviews: Week commencing 18th August Please note dates may be subject to change. Feedback Feedback will only be provided if you progress to interview stage. Reserve List In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months. Nationality and immigration status In general, only nationals from the following countries (and associations of countries) are eligible for employment in the Civil Service: the United Kingdom, the Republic of Ireland, and the Commonwealth. EU nationals (with settled or pre-settled status), certain EEA nationals, Swiss and Turkish nationals are also eligible for employment. Detailed provisions on determining eligibility on the grounds of nationality and, where relevant, immigration status can be reviewed here . Security Successful candidates must undergo a Basic Disclosure Scotland check. Individuals working with government assets must complete baseline personnel security standard checks. Equality, diversity and inclusion As a proud member of the Disability Confident Scheme, we welcome applications from disabled candidates. RoS is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of selection process is used. To learn more please see our EDI strategy . As part of the application process, we would like to invite you to please complete our diversity monitoring form. This information is not shared with recruitment panels. If you require any adjustments to our recruitment process, please let us know via . Please see this page for more information on adjustments. . click apply for full job details
Our Recruitment Day is your chance to discover what it's like to work at Ward, meet our amazing team, and explore a range of exciting roles. Date : Wednesday 23rd July 2025 Location : Ward Security, 12 Appold Street, London, EC2A 2AW Time : 11:00 - 17:00 Smart attire only! Please note: Attendance is by appointment only! Security Officer - Provide a strong security presence, conduct patrols, and ensure site safety. Security Supervisor - Lead and manage security teams, ensuring high standards are maintained. Front of House (FOH) Officer - Deliver exceptional customer service while overseeing site security. Security Manager - Manage security teams, ensure high standards, conduct risk assessments, and oversee security operations. Contract Support Officer - Provide a strong security presence, conduct patrols, and be flexible to cover absences and annual leave for core officers. Mobile Response Officer - Conduct mobile patrols across multiple sites, responding to incidents as required. Canine Security Handler - Work alongside trained security dogs to enhance security measures. Why Attend? Speak directly with our recruitment team about career opportunities. Learn about training, qualifications, and career progression. Participate in on-the-spot interviews for suitable candidates. Gain insight into the benefits of working with us, including professional development. Network with security professionals and explore different career paths. What to Bring Valid identification documents (Passport / Right to Work / Sharecode, 2 x Proof of Address dated within the last 3 months, Proof of National Insurance number). Your current SIA Licence(s) (if applicable to the role). Ready to take the next step in your career? Secure your spot now-register your interest today and a team member will reach out to schedule your appointment! Who We Are: Ward Security provides security solutions to a range of UK businesses, including CCTV systems, property management, guard dog security, key holding, patrol services, response alarms, and more. We have over 1500+ staff operating nationally. Our Vision: "We look after our people; our people look after our clients. We aim to retain and attract the very best of both." Why Work For Us? Join a friendly team with benefits including uniform, SIA licensing savings, Cycle to Work scheme, pension, and life assurance. Opportunities for growth through our in-house Training Academy, Leadership Development Programme, and online learning. Support for wellbeing via our Mental Health Team, Wellbeing Platform, and recognition as a MIND Workplace Wellbeing Silver Award holder. Employee rewards including retail discounts, cinema tickets, gym membership, and 24/7 Employee Assistance Programme. We are committed to fostering an inclusive workplace that celebrates diversity and provides equal opportunities for all employees and applicants, regardless of race, religion, gender, sexual orientation, gender identity, age, disability, or other protected characteristics. We strive to create a fair, respectful, and collaborative environment, recruiting and promoting based on qualifications, skills, and abilities.
Jul 24, 2025
Full time
Our Recruitment Day is your chance to discover what it's like to work at Ward, meet our amazing team, and explore a range of exciting roles. Date : Wednesday 23rd July 2025 Location : Ward Security, 12 Appold Street, London, EC2A 2AW Time : 11:00 - 17:00 Smart attire only! Please note: Attendance is by appointment only! Security Officer - Provide a strong security presence, conduct patrols, and ensure site safety. Security Supervisor - Lead and manage security teams, ensuring high standards are maintained. Front of House (FOH) Officer - Deliver exceptional customer service while overseeing site security. Security Manager - Manage security teams, ensure high standards, conduct risk assessments, and oversee security operations. Contract Support Officer - Provide a strong security presence, conduct patrols, and be flexible to cover absences and annual leave for core officers. Mobile Response Officer - Conduct mobile patrols across multiple sites, responding to incidents as required. Canine Security Handler - Work alongside trained security dogs to enhance security measures. Why Attend? Speak directly with our recruitment team about career opportunities. Learn about training, qualifications, and career progression. Participate in on-the-spot interviews for suitable candidates. Gain insight into the benefits of working with us, including professional development. Network with security professionals and explore different career paths. What to Bring Valid identification documents (Passport / Right to Work / Sharecode, 2 x Proof of Address dated within the last 3 months, Proof of National Insurance number). Your current SIA Licence(s) (if applicable to the role). Ready to take the next step in your career? Secure your spot now-register your interest today and a team member will reach out to schedule your appointment! Who We Are: Ward Security provides security solutions to a range of UK businesses, including CCTV systems, property management, guard dog security, key holding, patrol services, response alarms, and more. We have over 1500+ staff operating nationally. Our Vision: "We look after our people; our people look after our clients. We aim to retain and attract the very best of both." Why Work For Us? Join a friendly team with benefits including uniform, SIA licensing savings, Cycle to Work scheme, pension, and life assurance. Opportunities for growth through our in-house Training Academy, Leadership Development Programme, and online learning. Support for wellbeing via our Mental Health Team, Wellbeing Platform, and recognition as a MIND Workplace Wellbeing Silver Award holder. Employee rewards including retail discounts, cinema tickets, gym membership, and 24/7 Employee Assistance Programme. We are committed to fostering an inclusive workplace that celebrates diversity and provides equal opportunities for all employees and applicants, regardless of race, religion, gender, sexual orientation, gender identity, age, disability, or other protected characteristics. We strive to create a fair, respectful, and collaborative environment, recruiting and promoting based on qualifications, skills, and abilities.
Multi Engine Turbine (MET)B200/350 Pilot FT Permanent (Days and Nights) Flexi based (Humberside/Prestwick/Newquay) Our Special Missions division delivers specialist aviation services to the UK Government and industry customers. We deliver anext-generation Search and Rescue contract which operates 24/7/365. Working with a First Officer and Sensor Operator, who manages the sensors and mission equipment, duties include delivering specialist surveillance tasks within the UK and internationally. The role includes operating our Special Missions surveillance 350/B200 aircraft as a single and/or multi-pilot captain, with all line training provided. Whilst the role will have a degree of predictability from the roster, the applicant will also be required to fill in for short-notice sickness when required, within the bounds of the FTL system. Depending on experience, captains will initially be flying the 350 multi-pilot and if suitable becoming dual rated on to the B200 as single pilot when required. Working a rotation of day and night shifts, each crew will also have a Sensor Operator on board, who manages the sensors and mission equipment. To be considered for this role, successful applicants must have: Current UK Class 1 medical Valid UK CPL (or ATPL) with ME/IR 1500+ total flying hours (including 750 PIC, 100 IFR and 100 Night) At least 100 hours on King Air Series aircraft (or equivalent, at the discretion of the Director of Flight Operations) It is also desirable that the chosen candidate has the following experience: MCC and AUPRT A current King Air 350 or 200 type rating is highly desirable, but not essential as training will be provided Relevant experience in a similar setting (military, police, coastguard) In addition, applicants must already have, or have the ability to obtain, UK Security Clearance and hold a valid UK Driving Licence. Please note, this job is immediately available, with training commencing ASAP. The successful applicant will be required to conduct the majority of training at Humberside. Accommodation and suitable allowances will be provided. The shift pattern will be flexible, within the applicable FTL scheme, and will be agreed at least 15 days in advance. Itwill include nights, with a competitive base salary and night shift allowance. In addition, we provide generous holiday allowance, private health care, salary sacrifice electric car scheme and a company pension. Apply using the 'Apply Now' button. Please upload an up to date CV which includes your current total flying hours. Please also upload a covering letter noting your salary expectations and current notice period/availability. 2Excel is committed to promoting equitable treatment, encouraging diversity, and embracing inclusion in our recruitment processes and workforce. We are proud to be recognised as a Disability Confident Employer. Successful applicants who do not already have a current King Air 350 type rating will be required to attend training. All costs related to training will be subject to a bond for a 2 year period, repayable in the event you leave our employment. The value of the bond will decrease by 25% every 6 months during that 2 year period.
Jul 24, 2025
Full time
Multi Engine Turbine (MET)B200/350 Pilot FT Permanent (Days and Nights) Flexi based (Humberside/Prestwick/Newquay) Our Special Missions division delivers specialist aviation services to the UK Government and industry customers. We deliver anext-generation Search and Rescue contract which operates 24/7/365. Working with a First Officer and Sensor Operator, who manages the sensors and mission equipment, duties include delivering specialist surveillance tasks within the UK and internationally. The role includes operating our Special Missions surveillance 350/B200 aircraft as a single and/or multi-pilot captain, with all line training provided. Whilst the role will have a degree of predictability from the roster, the applicant will also be required to fill in for short-notice sickness when required, within the bounds of the FTL system. Depending on experience, captains will initially be flying the 350 multi-pilot and if suitable becoming dual rated on to the B200 as single pilot when required. Working a rotation of day and night shifts, each crew will also have a Sensor Operator on board, who manages the sensors and mission equipment. To be considered for this role, successful applicants must have: Current UK Class 1 medical Valid UK CPL (or ATPL) with ME/IR 1500+ total flying hours (including 750 PIC, 100 IFR and 100 Night) At least 100 hours on King Air Series aircraft (or equivalent, at the discretion of the Director of Flight Operations) It is also desirable that the chosen candidate has the following experience: MCC and AUPRT A current King Air 350 or 200 type rating is highly desirable, but not essential as training will be provided Relevant experience in a similar setting (military, police, coastguard) In addition, applicants must already have, or have the ability to obtain, UK Security Clearance and hold a valid UK Driving Licence. Please note, this job is immediately available, with training commencing ASAP. The successful applicant will be required to conduct the majority of training at Humberside. Accommodation and suitable allowances will be provided. The shift pattern will be flexible, within the applicable FTL scheme, and will be agreed at least 15 days in advance. Itwill include nights, with a competitive base salary and night shift allowance. In addition, we provide generous holiday allowance, private health care, salary sacrifice electric car scheme and a company pension. Apply using the 'Apply Now' button. Please upload an up to date CV which includes your current total flying hours. Please also upload a covering letter noting your salary expectations and current notice period/availability. 2Excel is committed to promoting equitable treatment, encouraging diversity, and embracing inclusion in our recruitment processes and workforce. We are proud to be recognised as a Disability Confident Employer. Successful applicants who do not already have a current King Air 350 type rating will be required to attend training. All costs related to training will be subject to a bond for a 2 year period, repayable in the event you leave our employment. The value of the bond will decrease by 25% every 6 months during that 2 year period.
Deputy Director Technology Services - UKSA - SCS1 Birmingham, Leeds, Liverpool, London - Canary Wharf (Core HQs) About the job Job summary The Deputy Director for Technology Services will be responsible for leading the Technology Estate for UKHSA, including the delivery of software and infrastructure platforms and technical operations. They will be accountable for Workplace Platforms, which encompasses office productivity, end user devices and identity, telecoms, and for the resilience, security and cost-effective provision of these services. They will also be Responsible for UKHSA's Infrastructure and Networks, Infrastructure services include on-premises hosting (partnering closely with the Digital DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service improvement. This role has 4 direct reports with a wider team of approximately 100 full time staff, who are all nationally dispersed. The post holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers, etc and has full accountability for budget, capability, and service of the above functions. Working for your organisation We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information Key responsibilities will include: The post holder will be expected to think strategically in terms of the Chief Data Officer (CDO) Group, operating model, governance, risk, security, resilience, tooling, partners, cost, performance, and transformation. Thinking creatively, the post holder will be expected to understand and apply best practice from technology and service operations and more broadly, from outside these disciplines and the healthcare domain. They will need to exercise sound, pragmatic judgement, operationally (service integration, incident resolution and technical troubleshooting / problem solving), in delivery (both technology and change management aspects), and in managing third-party commercial relationships. The post holder will be a senior member of the Security, Data and Protection Services Directorate and part of the wider Chief Data Officer (CDO) Senior Leadership Team. They will contribute to UKHSA's overall CDO strategy and offer, leadership of the function and the engagement of key stakeholders within and outside the UKHSA. They will also be responsible for defining UKHSA's product / platform offer to meet UKHSA's business strategy and needs with respect to workplace applications / platforms, IT service management and infrastructure and networks., They will manage and improve the security, cost-effectiveness, availability and resilience of the service provision of workplace applications / platforms, IT service management, infrastructure (partnering with Digital DevOps), networks and transitional service agreements with receiver organisations on behalf of CDO for the consumption of all UKHSA staff and receiver organisations, as appropriate; ensuring quality and value for money, coordinating delivery internally and via third-party suppliers and outsourced service providers. Building, leading, and developing an inclusive, high-performing Technology Services team, ensuring that UKHSA's values and culture, together with CDO's customer-centric, agile ways of working, are embedded. Please find below additional areas of accountability that the post holder will be responsible for: Lead the provision of resilient secure and cost-effective infrastructure platforms and technical operations in the on-premises estate. Leading the Technology Estate for UKHSA, including the delivery of infrastructure platforms and technical operations and, through coordination with the Deputy Director Cyber Security, ensuring the proportionate and timely reduction in cyber risk. The resilient, secure and cost-effective provision and operation of UKHSA's Workplace offer, including productivity tools (Microsoft 365) and end user compute services. This includes managing windows end user devices and windows servers operating system lifecycle (Gold image, software packaging, updates and upgrades). Provision and management of identity and access management services (Microsoft Entra). Networking services including LAN, WAN, WiFi and secure access capability. Includes managing connectivity of IoT and laboratory scientific equipment (including IACS) secure connectivity to UKHSA WAN and relevant LANs. IT service management (ITSM), including common 1st and 2nd line support functions, as well as delivery design and management, and continual service improvement. Workplace, Infrastructure & Networks and Service Management budget holder. Put in place the capability, technical architecture, and services to support the delivery of UKHSA's strategy in relation to the above functions. Overarching accountability for stability, resilience, and security of the Technology Services estate across UKHSA, including oversight of Information Technology Service Management (ITSM). Set the direction for Technology Services development and delivery of the related Technology strategy. Overarching accountability for Technology Services delivery of software and infrastructure platforms, products, technical operations, and development. Lead on the procurement, supply and negotiation of Technology Services goods and services for UKHSA, in conjunction with legal and procurement professionals, as appropriate. Accountable for managing and controlling the life cycle of all Technology Services related products / platforms / infrastructure, in line with the Enterprise Architecture. Lead and develop UKHSA's technology capability, giving clear guidance on priorities and generating commitment to the wider goals of the organisation. Accountable for the quality of technology's products, platforms, infrastructure, services etc. Adopt a portfolio view, managing end-to-end services, which include multiple products and channels. Operate at scale and provide the connection between multidisciplinary business areas and stakeholders. This role will influence the following key stakeholders: Internal Chief Data Officer Director of Digital and Data UKHSA CEO, together with other ExCo members and senior business leaders External Government departments and organisations (incl. CDDO, DHSC, NHSE, GDS) Devolved Administrations, Departments and Organisations International bodies and Governments Private sector leaders Academic leaders and research bodies Person specification A degree in Computer Science, Information Technology, or other related field. An equivalent of the same in practical experience is also acceptable for the position. Have significant senior-level experience in an organization-wide, senior IT position and have demonstrable experience of the leadership, management, and provision of an extensive technology estate. Demonstrate exceptionally strong leadership skills, having an ability to influence a cross-functional group towards a unified direction, in the face of ambiguity, and having an ability to influence senior business leadership. They must also be able to inspire trust and confidence in others and have sufficient knowledge and gravitas to provide and champion advice / direction at all organizational levels, both internally and external. Espouse a modern products / platforms / cloud-first approach. Be a proactive problem-solver, have advanced critical and strategic thinking skills, have strong attention to detail, have a strong understanding of business processes and the integration of technological processes, be self-motivated and proactive going beyond the call of duty, and have an ability to stay calm in the face of adversity and uncertainty. Additional postgraduate degrees in related subjects are advantageous, but not necessarily required. Experience of responding/inputting to assurance and audit requirements (experience of responding to DSPT/DFSPT-CAF or CAF a particular advantage) Experience of working within a health organisation (particularly with a regard to prioritization, the importance of clinical response in an emergency etc)
Jul 24, 2025
Full time
Deputy Director Technology Services - UKSA - SCS1 Birmingham, Leeds, Liverpool, London - Canary Wharf (Core HQs) About the job Job summary The Deputy Director for Technology Services will be responsible for leading the Technology Estate for UKHSA, including the delivery of software and infrastructure platforms and technical operations. They will be accountable for Workplace Platforms, which encompasses office productivity, end user devices and identity, telecoms, and for the resilience, security and cost-effective provision of these services. They will also be Responsible for UKHSA's Infrastructure and Networks, Infrastructure services include on-premises hosting (partnering closely with the Digital DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service improvement. This role has 4 direct reports with a wider team of approximately 100 full time staff, who are all nationally dispersed. The post holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers, etc and has full accountability for budget, capability, and service of the above functions. Working for your organisation We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information Key responsibilities will include: The post holder will be expected to think strategically in terms of the Chief Data Officer (CDO) Group, operating model, governance, risk, security, resilience, tooling, partners, cost, performance, and transformation. Thinking creatively, the post holder will be expected to understand and apply best practice from technology and service operations and more broadly, from outside these disciplines and the healthcare domain. They will need to exercise sound, pragmatic judgement, operationally (service integration, incident resolution and technical troubleshooting / problem solving), in delivery (both technology and change management aspects), and in managing third-party commercial relationships. The post holder will be a senior member of the Security, Data and Protection Services Directorate and part of the wider Chief Data Officer (CDO) Senior Leadership Team. They will contribute to UKHSA's overall CDO strategy and offer, leadership of the function and the engagement of key stakeholders within and outside the UKHSA. They will also be responsible for defining UKHSA's product / platform offer to meet UKHSA's business strategy and needs with respect to workplace applications / platforms, IT service management and infrastructure and networks., They will manage and improve the security, cost-effectiveness, availability and resilience of the service provision of workplace applications / platforms, IT service management, infrastructure (partnering with Digital DevOps), networks and transitional service agreements with receiver organisations on behalf of CDO for the consumption of all UKHSA staff and receiver organisations, as appropriate; ensuring quality and value for money, coordinating delivery internally and via third-party suppliers and outsourced service providers. Building, leading, and developing an inclusive, high-performing Technology Services team, ensuring that UKHSA's values and culture, together with CDO's customer-centric, agile ways of working, are embedded. Please find below additional areas of accountability that the post holder will be responsible for: Lead the provision of resilient secure and cost-effective infrastructure platforms and technical operations in the on-premises estate. Leading the Technology Estate for UKHSA, including the delivery of infrastructure platforms and technical operations and, through coordination with the Deputy Director Cyber Security, ensuring the proportionate and timely reduction in cyber risk. The resilient, secure and cost-effective provision and operation of UKHSA's Workplace offer, including productivity tools (Microsoft 365) and end user compute services. This includes managing windows end user devices and windows servers operating system lifecycle (Gold image, software packaging, updates and upgrades). Provision and management of identity and access management services (Microsoft Entra). Networking services including LAN, WAN, WiFi and secure access capability. Includes managing connectivity of IoT and laboratory scientific equipment (including IACS) secure connectivity to UKHSA WAN and relevant LANs. IT service management (ITSM), including common 1st and 2nd line support functions, as well as delivery design and management, and continual service improvement. Workplace, Infrastructure & Networks and Service Management budget holder. Put in place the capability, technical architecture, and services to support the delivery of UKHSA's strategy in relation to the above functions. Overarching accountability for stability, resilience, and security of the Technology Services estate across UKHSA, including oversight of Information Technology Service Management (ITSM). Set the direction for Technology Services development and delivery of the related Technology strategy. Overarching accountability for Technology Services delivery of software and infrastructure platforms, products, technical operations, and development. Lead on the procurement, supply and negotiation of Technology Services goods and services for UKHSA, in conjunction with legal and procurement professionals, as appropriate. Accountable for managing and controlling the life cycle of all Technology Services related products / platforms / infrastructure, in line with the Enterprise Architecture. Lead and develop UKHSA's technology capability, giving clear guidance on priorities and generating commitment to the wider goals of the organisation. Accountable for the quality of technology's products, platforms, infrastructure, services etc. Adopt a portfolio view, managing end-to-end services, which include multiple products and channels. Operate at scale and provide the connection between multidisciplinary business areas and stakeholders. This role will influence the following key stakeholders: Internal Chief Data Officer Director of Digital and Data UKHSA CEO, together with other ExCo members and senior business leaders External Government departments and organisations (incl. CDDO, DHSC, NHSE, GDS) Devolved Administrations, Departments and Organisations International bodies and Governments Private sector leaders Academic leaders and research bodies Person specification A degree in Computer Science, Information Technology, or other related field. An equivalent of the same in practical experience is also acceptable for the position. Have significant senior-level experience in an organization-wide, senior IT position and have demonstrable experience of the leadership, management, and provision of an extensive technology estate. Demonstrate exceptionally strong leadership skills, having an ability to influence a cross-functional group towards a unified direction, in the face of ambiguity, and having an ability to influence senior business leadership. They must also be able to inspire trust and confidence in others and have sufficient knowledge and gravitas to provide and champion advice / direction at all organizational levels, both internally and external. Espouse a modern products / platforms / cloud-first approach. Be a proactive problem-solver, have advanced critical and strategic thinking skills, have strong attention to detail, have a strong understanding of business processes and the integration of technological processes, be self-motivated and proactive going beyond the call of duty, and have an ability to stay calm in the face of adversity and uncertainty. Additional postgraduate degrees in related subjects are advantageous, but not necessarily required. Experience of responding/inputting to assurance and audit requirements (experience of responding to DSPT/DFSPT-CAF or CAF a particular advantage) Experience of working within a health organisation (particularly with a regard to prioritization, the importance of clinical response in an emergency etc)
Deputy Director Technology Services - UKSA - SCS1 Birmingham, Leeds, Liverpool, London - Canary Wharf (Core HQs) About the job Job summary The Deputy Director for Technology Services will be responsible for leading the Technology Estate for UKHSA, including the delivery of software and infrastructure platforms and technical operations. They will be accountable for Workplace Platforms, which encompasses office productivity, end user devices and identity, telecoms, and for the resilience, security and cost-effective provision of these services. They will also be Responsible for UKHSA's Infrastructure and Networks, Infrastructure services include on-premises hosting (partnering closely with the Digital DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service improvement. This role has 4 direct reports with a wider team of approximately 100 full time staff, who are all nationally dispersed. The post holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers, etc and has full accountability for budget, capability, and service of the above functions. Working for your organisation We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information Key responsibilities will include: The post holder will be expected to think strategically in terms of the Chief Data Officer (CDO) Group, operating model, governance, risk, security, resilience, tooling, partners, cost, performance, and transformation. Thinking creatively, the post holder will be expected to understand and apply best practice from technology and service operations and more broadly, from outside these disciplines and the healthcare domain. They will need to exercise sound, pragmatic judgement, operationally (service integration, incident resolution and technical troubleshooting / problem solving), in delivery (both technology and change management aspects), and in managing third-party commercial relationships. The post holder will be a senior member of the Security, Data and Protection Services Directorate and part of the wider Chief Data Officer (CDO) Senior Leadership Team. They will contribute to UKHSA's overall CDO strategy and offer, leadership of the function and the engagement of key stakeholders within and outside the UKHSA. They will also be responsible for defining UKHSA's product / platform offer to meet UKHSA's business strategy and needs with respect to workplace applications / platforms, IT service management and infrastructure and networks., They will manage and improve the security, cost-effectiveness, availability and resilience of the service provision of workplace applications / platforms, IT service management, infrastructure (partnering with Digital DevOps), networks and transitional service agreements with receiver organisations on behalf of CDO for the consumption of all UKHSA staff and receiver organisations, as appropriate; ensuring quality and value for money, coordinating delivery internally and via third-party suppliers and outsourced service providers. Building, leading, and developing an inclusive, high-performing Technology Services team, ensuring that UKHSA's values and culture, together with CDO's customer-centric, agile ways of working, are embedded. Please find below additional areas of accountability that the post holder will be responsible for: Lead the provision of resilient secure and cost-effective infrastructure platforms and technical operations in the on-premises estate. Leading the Technology Estate for UKHSA, including the delivery of infrastructure platforms and technical operations and, through coordination with the Deputy Director Cyber Security, ensuring the proportionate and timely reduction in cyber risk. The resilient, secure and cost-effective provision and operation of UKHSA's Workplace offer, including productivity tools (Microsoft 365) and end user compute services. This includes managing windows end user devices and windows servers operating system lifecycle (Gold image, software packaging, updates and upgrades). Provision and management of identity and access management services (Microsoft Entra). Networking services including LAN, WAN, WiFi and secure access capability. Includes managing connectivity of IoT and laboratory scientific equipment (including IACS) secure connectivity to UKHSA WAN and relevant LANs. IT service management (ITSM), including common 1st and 2nd line support functions, as well as delivery design and management, and continual service improvement. Workplace, Infrastructure & Networks and Service Management budget holder. Put in place the capability, technical architecture, and services to support the delivery of UKHSA's strategy in relation to the above functions. Overarching accountability for stability, resilience, and security of the Technology Services estate across UKHSA, including oversight of Information Technology Service Management (ITSM). Set the direction for Technology Services development and delivery of the related Technology strategy. Overarching accountability for Technology Services delivery of software and infrastructure platforms, products, technical operations, and development. Lead on the procurement, supply and negotiation of Technology Services goods and services for UKHSA, in conjunction with legal and procurement professionals, as appropriate. Accountable for managing and controlling the life cycle of all Technology Services related products / platforms / infrastructure, in line with the Enterprise Architecture. Lead and develop UKHSA's technology capability, giving clear guidance on priorities and generating commitment to the wider goals of the organisation. Accountable for the quality of technology's products, platforms, infrastructure, services etc. Adopt a portfolio view, managing end-to-end services, which include multiple products and channels. Operate at scale and provide the connection between multidisciplinary business areas and stakeholders. This role will influence the following key stakeholders: Internal Chief Data Officer Director of Digital and Data UKHSA CEO, together with other ExCo members and senior business leaders External Government departments and organisations (incl. CDDO, DHSC, NHSE, GDS) Devolved Administrations, Departments and Organisations International bodies and Governments Private sector leaders Academic leaders and research bodies Person specification A degree in Computer Science, Information Technology, or other related field. An equivalent of the same in practical experience is also acceptable for the position. Have significant senior-level experience in an organization-wide, senior IT position and have demonstrable experience of the leadership, management, and provision of an extensive technology estate. Demonstrate exceptionally strong leadership skills, having an ability to influence a cross-functional group towards a unified direction, in the face of ambiguity, and having an ability to influence senior business leadership. They must also be able to inspire trust and confidence in others and have sufficient knowledge and gravitas to provide and champion advice / direction at all organizational levels, both internally and external. Espouse a modern products / platforms / cloud-first approach. Be a proactive problem-solver, have advanced critical and strategic thinking skills, have strong attention to detail, have a strong understanding of business processes and the integration of technological processes, be self-motivated and proactive going beyond the call of duty, and have an ability to stay calm in the face of adversity and uncertainty. Additional postgraduate degrees in related subjects are advantageous, but not necessarily required. Experience of responding/inputting to assurance and audit requirements (experience of responding to DSPT/DFSPT-CAF or CAF a particular advantage) Experience of working within a health organisation (particularly with a regard to prioritization, the importance of clinical response in an emergency etc)
Jul 24, 2025
Full time
Deputy Director Technology Services - UKSA - SCS1 Birmingham, Leeds, Liverpool, London - Canary Wharf (Core HQs) About the job Job summary The Deputy Director for Technology Services will be responsible for leading the Technology Estate for UKHSA, including the delivery of software and infrastructure platforms and technical operations. They will be accountable for Workplace Platforms, which encompasses office productivity, end user devices and identity, telecoms, and for the resilience, security and cost-effective provision of these services. They will also be Responsible for UKHSA's Infrastructure and Networks, Infrastructure services include on-premises hosting (partnering closely with the Digital DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service improvement. This role has 4 direct reports with a wider team of approximately 100 full time staff, who are all nationally dispersed. The post holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers, etc and has full accountability for budget, capability, and service of the above functions. Working for your organisation We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information Key responsibilities will include: The post holder will be expected to think strategically in terms of the Chief Data Officer (CDO) Group, operating model, governance, risk, security, resilience, tooling, partners, cost, performance, and transformation. Thinking creatively, the post holder will be expected to understand and apply best practice from technology and service operations and more broadly, from outside these disciplines and the healthcare domain. They will need to exercise sound, pragmatic judgement, operationally (service integration, incident resolution and technical troubleshooting / problem solving), in delivery (both technology and change management aspects), and in managing third-party commercial relationships. The post holder will be a senior member of the Security, Data and Protection Services Directorate and part of the wider Chief Data Officer (CDO) Senior Leadership Team. They will contribute to UKHSA's overall CDO strategy and offer, leadership of the function and the engagement of key stakeholders within and outside the UKHSA. They will also be responsible for defining UKHSA's product / platform offer to meet UKHSA's business strategy and needs with respect to workplace applications / platforms, IT service management and infrastructure and networks., They will manage and improve the security, cost-effectiveness, availability and resilience of the service provision of workplace applications / platforms, IT service management, infrastructure (partnering with Digital DevOps), networks and transitional service agreements with receiver organisations on behalf of CDO for the consumption of all UKHSA staff and receiver organisations, as appropriate; ensuring quality and value for money, coordinating delivery internally and via third-party suppliers and outsourced service providers. Building, leading, and developing an inclusive, high-performing Technology Services team, ensuring that UKHSA's values and culture, together with CDO's customer-centric, agile ways of working, are embedded. Please find below additional areas of accountability that the post holder will be responsible for: Lead the provision of resilient secure and cost-effective infrastructure platforms and technical operations in the on-premises estate. Leading the Technology Estate for UKHSA, including the delivery of infrastructure platforms and technical operations and, through coordination with the Deputy Director Cyber Security, ensuring the proportionate and timely reduction in cyber risk. The resilient, secure and cost-effective provision and operation of UKHSA's Workplace offer, including productivity tools (Microsoft 365) and end user compute services. This includes managing windows end user devices and windows servers operating system lifecycle (Gold image, software packaging, updates and upgrades). Provision and management of identity and access management services (Microsoft Entra). Networking services including LAN, WAN, WiFi and secure access capability. Includes managing connectivity of IoT and laboratory scientific equipment (including IACS) secure connectivity to UKHSA WAN and relevant LANs. IT service management (ITSM), including common 1st and 2nd line support functions, as well as delivery design and management, and continual service improvement. Workplace, Infrastructure & Networks and Service Management budget holder. Put in place the capability, technical architecture, and services to support the delivery of UKHSA's strategy in relation to the above functions. Overarching accountability for stability, resilience, and security of the Technology Services estate across UKHSA, including oversight of Information Technology Service Management (ITSM). Set the direction for Technology Services development and delivery of the related Technology strategy. Overarching accountability for Technology Services delivery of software and infrastructure platforms, products, technical operations, and development. Lead on the procurement, supply and negotiation of Technology Services goods and services for UKHSA, in conjunction with legal and procurement professionals, as appropriate. Accountable for managing and controlling the life cycle of all Technology Services related products / platforms / infrastructure, in line with the Enterprise Architecture. Lead and develop UKHSA's technology capability, giving clear guidance on priorities and generating commitment to the wider goals of the organisation. Accountable for the quality of technology's products, platforms, infrastructure, services etc. Adopt a portfolio view, managing end-to-end services, which include multiple products and channels. Operate at scale and provide the connection between multidisciplinary business areas and stakeholders. This role will influence the following key stakeholders: Internal Chief Data Officer Director of Digital and Data UKHSA CEO, together with other ExCo members and senior business leaders External Government departments and organisations (incl. CDDO, DHSC, NHSE, GDS) Devolved Administrations, Departments and Organisations International bodies and Governments Private sector leaders Academic leaders and research bodies Person specification A degree in Computer Science, Information Technology, or other related field. An equivalent of the same in practical experience is also acceptable for the position. Have significant senior-level experience in an organization-wide, senior IT position and have demonstrable experience of the leadership, management, and provision of an extensive technology estate. Demonstrate exceptionally strong leadership skills, having an ability to influence a cross-functional group towards a unified direction, in the face of ambiguity, and having an ability to influence senior business leadership. They must also be able to inspire trust and confidence in others and have sufficient knowledge and gravitas to provide and champion advice / direction at all organizational levels, both internally and external. Espouse a modern products / platforms / cloud-first approach. Be a proactive problem-solver, have advanced critical and strategic thinking skills, have strong attention to detail, have a strong understanding of business processes and the integration of technological processes, be self-motivated and proactive going beyond the call of duty, and have an ability to stay calm in the face of adversity and uncertainty. Additional postgraduate degrees in related subjects are advantageous, but not necessarily required. Experience of responding/inputting to assurance and audit requirements (experience of responding to DSPT/DFSPT-CAF or CAF a particular advantage) Experience of working within a health organisation (particularly with a regard to prioritization, the importance of clinical response in an emergency etc)
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY A great opportunity to become part of the team launching our brand-new student housing in Wembley as Night shift Customer Service Manager. This role provides the perfect platform to leave a lasting impact by helping establish the top student living space in the region. We're seeking a suitable individual with a background in customer service; further training, growth opportunities, and ongoing assistance will be available. The perfect person for this role will Contribute to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of customer service, security and health and safety. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Leads overnight shifts. Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs) Supervises the routines of the onsite security teams including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required Inducts new security team members in the required company policies and procedures. Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out Responds to booking enquiries and undertakes sales conversations with potential new customers or ensures handover enables next day follow up to ensure full occupancy of the community Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents. Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills General administration duties Minor maintenance issues - and the effective reporting of all tenant faults if unable to deal with the fault there and then. Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level Fixing leaks through isolating water supply This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within reason of the original remit. Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls Responsible for your own health and safety and that of all colleagues Reporting in the handover/security handover book all issues encountered during the night Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times. Conducts and logs room and communal area inspections as required Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested Role Scope The Canvas Wembley Arthur House community accommodates approximately 770 Key Relationships Community Managers and Community Teams. Regional Operations Managers Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH Experience & Skills Essential Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment Self-starter with the ability to self-motivate A strong team player but capable of working autonomously and taking ownership. Evidence of organization skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail Fluent English verbal and written communication skills Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Jul 24, 2025
Full time
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY A great opportunity to become part of the team launching our brand-new student housing in Wembley as Night shift Customer Service Manager. This role provides the perfect platform to leave a lasting impact by helping establish the top student living space in the region. We're seeking a suitable individual with a background in customer service; further training, growth opportunities, and ongoing assistance will be available. The perfect person for this role will Contribute to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of customer service, security and health and safety. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Leads overnight shifts. Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs) Supervises the routines of the onsite security teams including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required Inducts new security team members in the required company policies and procedures. Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out Responds to booking enquiries and undertakes sales conversations with potential new customers or ensures handover enables next day follow up to ensure full occupancy of the community Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents. Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills General administration duties Minor maintenance issues - and the effective reporting of all tenant faults if unable to deal with the fault there and then. Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level Fixing leaks through isolating water supply This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within reason of the original remit. Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls Responsible for your own health and safety and that of all colleagues Reporting in the handover/security handover book all issues encountered during the night Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times. Conducts and logs room and communal area inspections as required Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested Role Scope The Canvas Wembley Arthur House community accommodates approximately 770 Key Relationships Community Managers and Community Teams. Regional Operations Managers Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH Experience & Skills Essential Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment Self-starter with the ability to self-motivate A strong team player but capable of working autonomously and taking ownership. Evidence of organization skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail Fluent English verbal and written communication skills Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. We are looking for a Site Reliability Engineer to join our Core team to encourage infrastructure best practices across our organization that would allow to securely scale a distributed financial platform that touches millions of people a day. Our distributed financial platform tackles some of the most interesting problems in the crypto for millions of our customers and continues to grow rapidly. The SRE team at blockchain combines software and systems engineering to provide a platform that abstracts complexity for increased security, reliability and rapid product delivery. The SRE organization at Blockchain is a work in progress - our focus is always on how to make our existing systems better. We pride ourselves on having created an environment where individuals have a high degree of freedom in proposing, discussing, designing and implementing changes. We are a team that places a high value on abstract thinking to deliver exceptionally effective tooling. We abhor toil. As a member of the Core team you will be tasked with developing an in-depth understanding of the infrastructure needs of our products. You will establish and maintain creative engineering solutions to improve our customers' experience by building necessary tooling. Crucially, you will alsoguide and educate developer teamsso that they can deliver new features in a rapid, secure and scalable manner. WHAT YOU WILL DO You will be able to play a critical role in evolving our infrastructure as we develop solutions to complex technical problems involving reliability, latency, bandwidth and most importantly security. You will be an integral part of improving observability, monitoring and alerting throughout the platform. You will help co-ordinate work across different areas of the company to ensure the most efficient path of execution You will centralize wherever possible common streams of work that are currently duplicated across developer teams. You will focus heavily on writing tooling to replace manual, repetitive work in a scalable way. You will work in a fast paced, and dynamic environment complementing our existing high calibre team. WHAT YOU WILL NEED Experience with containerization and service orchestration, including best practices and security. Experience with Hashicorp Nomad, Consul and Vault is a plus. Strong knowledge of at least one programming language. Experience with Golang, Python, and Bash is a plus. Linux, including an understanding of resource allocation, network and/or internals. Experience working with cloud solutions (GCP or AWS). Deep understanding and demonstrable experience with modern monitoring tools such as Prometheus, Datadog, Grafana, Telegraf Experience with infrastructure as code tools. Experience with complex Terraform deployments is a plus. Solid background with configuration management tools. Experience with Saltstack is a plus. Experience with using GitOps and CI to make changes, preferably Github Actions. Experience with messaging systems such as Kafka. Experience with database management. Experience working in Data Centers is a plus. Knowledge of routing and switching protocols is a plus. COMPENSATION & PERKS Full-time salary based on experience and meaningful equity in an industry-leading company Hybrid model working from home & awesome office location in the heart of London Unlimited vacation policy; work hard and take time when you need it Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year. The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time. You may contact our Data Protection Officer by email at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you open to Hybrid setup? Select Do you have the right to work in the country you're applying for? Select
Jul 24, 2025
Full time
Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. We are looking for a Site Reliability Engineer to join our Core team to encourage infrastructure best practices across our organization that would allow to securely scale a distributed financial platform that touches millions of people a day. Our distributed financial platform tackles some of the most interesting problems in the crypto for millions of our customers and continues to grow rapidly. The SRE team at blockchain combines software and systems engineering to provide a platform that abstracts complexity for increased security, reliability and rapid product delivery. The SRE organization at Blockchain is a work in progress - our focus is always on how to make our existing systems better. We pride ourselves on having created an environment where individuals have a high degree of freedom in proposing, discussing, designing and implementing changes. We are a team that places a high value on abstract thinking to deliver exceptionally effective tooling. We abhor toil. As a member of the Core team you will be tasked with developing an in-depth understanding of the infrastructure needs of our products. You will establish and maintain creative engineering solutions to improve our customers' experience by building necessary tooling. Crucially, you will alsoguide and educate developer teamsso that they can deliver new features in a rapid, secure and scalable manner. WHAT YOU WILL DO You will be able to play a critical role in evolving our infrastructure as we develop solutions to complex technical problems involving reliability, latency, bandwidth and most importantly security. You will be an integral part of improving observability, monitoring and alerting throughout the platform. You will help co-ordinate work across different areas of the company to ensure the most efficient path of execution You will centralize wherever possible common streams of work that are currently duplicated across developer teams. You will focus heavily on writing tooling to replace manual, repetitive work in a scalable way. You will work in a fast paced, and dynamic environment complementing our existing high calibre team. WHAT YOU WILL NEED Experience with containerization and service orchestration, including best practices and security. Experience with Hashicorp Nomad, Consul and Vault is a plus. Strong knowledge of at least one programming language. Experience with Golang, Python, and Bash is a plus. Linux, including an understanding of resource allocation, network and/or internals. Experience working with cloud solutions (GCP or AWS). Deep understanding and demonstrable experience with modern monitoring tools such as Prometheus, Datadog, Grafana, Telegraf Experience with infrastructure as code tools. Experience with complex Terraform deployments is a plus. Solid background with configuration management tools. Experience with Saltstack is a plus. Experience with using GitOps and CI to make changes, preferably Github Actions. Experience with messaging systems such as Kafka. Experience with database management. Experience working in Data Centers is a plus. Knowledge of routing and switching protocols is a plus. COMPENSATION & PERKS Full-time salary based on experience and meaningful equity in an industry-leading company Hybrid model working from home & awesome office location in the heart of London Unlimited vacation policy; work hard and take time when you need it Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year. The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time. You may contact our Data Protection Officer by email at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you open to Hybrid setup? Select Do you have the right to work in the country you're applying for? Select
Blockchain is the world's leading software platform for digital assets. Founded in 2011, we provide the world's largest and most trusted production blockchain platform, powering more than 75 million wallets. Together with our platform of liquidity and execution services, we share the passion to build an open, accessible and fair financial future, one piece of software at a time. As a Staff Back-End Engineer on our Cryptocurrency Trading Platform, you will take on a leadership role in shaping the direction of our technology while working closely with the trading team and quantitative analysts (quants). You will collaborate with business stakeholders to design and implement systems that meet real-time trading demands, improve market efficiency, and support advanced trading strategies. You'll be a technical advocate for excellence and lead by example in fostering a culture of high standards, agility, and innovation within the team. The role is based in London and the team is international. WHAT YOU WILL DO Design and optimize low-latency trading systems in Rust that power algorithmic trading strategies and support real-time execution in the volatile crypto market. Lead the design and implementation of trading algorithms, optimizing liquidity management, price discovery, and slippage reduction in dynamic market conditions. Promote best practices in software engineering, advocating for clean, scalable, and maintainable code to ensure that systems are built with both immediate performance and long-term sustainability in mind. Collaborate with cross-functional teams, to quickly adapt the trading platform to new data, market conditions, and business needs. Communicate effectively with both technical and non-technical stakeholders, ensuring clear alignment between engineering, business teams (trading, quants), and leadership, especially when discussing complex technical solutions or business goals. Ensure high availability, reliability, and scalability of trading systems while maintaining a sharp focus on performance and testing. Drive technical decision-making and contribute to high-level architecture discussions, ensuring that all solutions align with the company's goals for scalability, performance, and security. Be a technical advocate for excellence, leading efforts to improve development processes, code quality, and overall system performance through best practices and knowledge sharing. Prioritize rapid iteration of trading algorithms to ensure maximum profitability, minimal risk, and fast execution, adapting quickly to volatile market conditions. WHAT YOU WILL NEED Extensive experience in Rust and/or C++, building high-performance, low-latency systems in complex environments such as cryptocurrency trading or financial services. Leadership experience with a proven track record of leading by example, advocating for technical excellence, and mentoring engineers to help them grow their skills. Strong background in trading (ideally cryptocurrency trading),with experience in market-making, arbitrage strategies, and order execution in fast-moving markets. Proven experience iterating quickly on algorithmic strategies, adapting to market dynamics and optimizing performance in real-time. You possess an innate curiosity, and thrive on learning new technologies. Proficiency in Python for backtesting, scripting, and analysis, along with SQL for managing large-scale data systems. Strong focus on performance optimization, identifying bottlenecks, and improving throughput in high-frequency, low-latency real-time systems. Excellent problem-solving skills with the ability to think critically about complex challenges and drive technical solutions forward. Experience with containerization (Docker/Kubernetes) and deploying scalable, high-performance trading systems in cloud environments (AWS). COMPENSATION & PERKS Full-time salary based on experience and meaningful equity in an industry-leading company Hybrid model working from home & our office in Central London (SoHo) Work from Anywhere Policy - up to 20 days to work remotely ClassPass Budgets for learning & professional development Unlimited vacation policy; work hard and take time when you need it Apple equipment The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field Flexible work culture Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time. You may contact our Data Protection Officer by email at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
Jul 24, 2025
Full time
Blockchain is the world's leading software platform for digital assets. Founded in 2011, we provide the world's largest and most trusted production blockchain platform, powering more than 75 million wallets. Together with our platform of liquidity and execution services, we share the passion to build an open, accessible and fair financial future, one piece of software at a time. As a Staff Back-End Engineer on our Cryptocurrency Trading Platform, you will take on a leadership role in shaping the direction of our technology while working closely with the trading team and quantitative analysts (quants). You will collaborate with business stakeholders to design and implement systems that meet real-time trading demands, improve market efficiency, and support advanced trading strategies. You'll be a technical advocate for excellence and lead by example in fostering a culture of high standards, agility, and innovation within the team. The role is based in London and the team is international. WHAT YOU WILL DO Design and optimize low-latency trading systems in Rust that power algorithmic trading strategies and support real-time execution in the volatile crypto market. Lead the design and implementation of trading algorithms, optimizing liquidity management, price discovery, and slippage reduction in dynamic market conditions. Promote best practices in software engineering, advocating for clean, scalable, and maintainable code to ensure that systems are built with both immediate performance and long-term sustainability in mind. Collaborate with cross-functional teams, to quickly adapt the trading platform to new data, market conditions, and business needs. Communicate effectively with both technical and non-technical stakeholders, ensuring clear alignment between engineering, business teams (trading, quants), and leadership, especially when discussing complex technical solutions or business goals. Ensure high availability, reliability, and scalability of trading systems while maintaining a sharp focus on performance and testing. Drive technical decision-making and contribute to high-level architecture discussions, ensuring that all solutions align with the company's goals for scalability, performance, and security. Be a technical advocate for excellence, leading efforts to improve development processes, code quality, and overall system performance through best practices and knowledge sharing. Prioritize rapid iteration of trading algorithms to ensure maximum profitability, minimal risk, and fast execution, adapting quickly to volatile market conditions. WHAT YOU WILL NEED Extensive experience in Rust and/or C++, building high-performance, low-latency systems in complex environments such as cryptocurrency trading or financial services. Leadership experience with a proven track record of leading by example, advocating for technical excellence, and mentoring engineers to help them grow their skills. Strong background in trading (ideally cryptocurrency trading),with experience in market-making, arbitrage strategies, and order execution in fast-moving markets. Proven experience iterating quickly on algorithmic strategies, adapting to market dynamics and optimizing performance in real-time. You possess an innate curiosity, and thrive on learning new technologies. Proficiency in Python for backtesting, scripting, and analysis, along with SQL for managing large-scale data systems. Strong focus on performance optimization, identifying bottlenecks, and improving throughput in high-frequency, low-latency real-time systems. Excellent problem-solving skills with the ability to think critically about complex challenges and drive technical solutions forward. Experience with containerization (Docker/Kubernetes) and deploying scalable, high-performance trading systems in cloud environments (AWS). COMPENSATION & PERKS Full-time salary based on experience and meaningful equity in an industry-leading company Hybrid model working from home & our office in Central London (SoHo) Work from Anywhere Policy - up to 20 days to work remotely ClassPass Budgets for learning & professional development Unlimited vacation policy; work hard and take time when you need it Apple equipment The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field Flexible work culture Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time. You may contact our Data Protection Officer by email at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
NATO - North Atlantic Treaty Organisation Job Description - Chief Technology Officer (251115) Primary Location Primary Location United Kingdom-London NATO Body NATO Body Defence Innovation Accelerator for the North Atlantic (DIANA) Schedule Schedule Full-time Application Deadline Application Deadline 10-Aug-2025, 9:59:00 PM Salary (Pay Basis) Salary (Pay Basis) : 9,863.14 Pound Sterling (GBP) Monthly Grade NATO Grade G22 Description Description : 1. OVERVIEW OF DIANA The Defence Innovation Accelerator for the North Atlantic (DIANA) is NATO's newest body. From across the Alliance, DIANA brings together innovators and operational end users to foster a transatlantic ecosystem supporting dual-use ground-breaking innovation in deep technologies. DIANA is an independent NATO body comprised of an Allied Board of Directors and a management team - the DIANA Executive (DX). Operating out of regional offices in Europe and in North America, the DX carries out DIANA's mission: accelerating deep tech, dual-use solutions to critical transatlantic challenges in defence and security. The DX uses Challenge Programmes in line with a strategic direction as the primary vehicle to accomplish this mission. We are seeking dynamic individuals who are eager to learn, upskill and bring innovative thinking to our team. Ideal candidates will excel at thinking outside the box and collaborating effectively with a diverse range of colleagues from various backgrounds, including different nationalities and levels of experience. By fostering a collaborative and inclusive environment, you will play a crucial role in supporting and advancing DIANA's mission. The DX operates as one team out of three locations, the European Regional Office in London (United Kingdom), the North American Regional Office in Halifax (Canada) and the European Regional Hub in Tallinn (Estonia). DX staff will work in full integration with one another across locations to develop and implement DIANA activities. 2. OVERVIEW OF THE ROLE The Chief Technology Officer (CTO) is a senior leadership role within DIANA, responsible for leading DIANA's scientific and technological strategy and implementation. Reporting to the Managing Director, the CTO plays a central role in shaping DIANA's Challenge Programme - identifying emerging dual-use technologies, drafting the technical Strategic Direction in consultation with allied stakeholders, and overseeing a team of technical experts who guide startups through DIANA's innovation process. The CTO will collaborate with the wider NATO Enterprise, including senior stakeholders across the Alliance, to help DIANA navigate the intersection of emerging technologies, geopolitics, and entrepreneurship. This will include building and leveraging a network of STEM-B experts and advisors and creating systems and opportunities that connect innovators with test centres and other critical resources. The CTO is also responsible for overseeing the information technology systems and platforms that support the Challenge Programme as well as DIANA's internal functions. Overseeing a team of IT professionals, and working in close coordination with NATO entities, the CTO ensures all IT systems operate in alignment with NATO standards, ensuring interoperability, cyber security, and efficient running of DIANA's enterprise and collaboration platforms to best serve all internal and external stakeholders. In addition to their technical leadership, the CTO acts as a cultural leader within DIANA - managing and mentoring a team based across all three duty stations and fostering a culture that is inclusive, diverse, and motivated toward delivering world-class excellence. Key duties of this role will include: • Leading the development of DIANA's Strategic Direction by engaging with technical SMEs, key Allied stakeholders, trusted capital community members as well as end users across the NATO Enterprise. • Overseeing the design and delivery of the Challenge Statements derived from the Strategic Direction and implementing a technology-enabled selection process that includes technical, military and commercial expertise from across the Alliance. • Advising the DIANA Managing Director on the development and implementation of Opportune Activities that fall outside the scope of DIANA's Strategic Direction. • Helping develop, steward, and leverage the community of technical experts that supports startups as part of the DIANA Challenge Programme to further innovators' technological development. • Operationalise and manage DIANA's network of test centres, chair the TEVV Grant Award Committee, and ensure innovators receive the support and facilities needed for technology validation. • Provide strategic oversight of DIANA's IT infrastructure, ensuring secure, interoperable systems that are aligned with NATO standards and capable of supporting an evolving programme delivery needs. • Build and maintain strong relationships with NATO entities (e.g. NCI Agency, C3 Board, NOS, STO, NIAG) and academic and scientific networks aligned to DIANA's mandate. • Hire, manage, and lead a high-performing team of diverse expertise in a hybrid work environment across three duty stations. • Steward resources responsibly by managing relevant team and project budgets, service agreements, and project milestones to ensure efficient, cost-effective operations. • Represent the DX on NATO committees, at public events, and engagements with Allied nations, academia, and the innovation ecosystem. • Perform other duties as may be required. 3. ROLE REQUIREMENTS, QUALIFICATIONS AND EXPERIENCE ESSENTIAL The incumbent must have: • Master's degree in a STEM (science, technology, engineering, mathematics) field, with at least 10 years of relevant technical experience • Minimum of 3 years of experience in a similar senior technical leadership role (e.g., Chief Engineer, Chief Scientist, or CTO). • Minimum 5 years' experience in innovation programming (incubation, acceleration, and/or start-up focused) within dual-use, deep-tech, or defence ecosystems, including successful tech-to-market transitions. • Minimum 5 years' experience in a senior leadership role, overseeing multi-disciplinary technical teams, including responsibility for financial, administrative, and HR management. • Demonstrated leadership in engaging military and defence stakeholders, with a strong understanding of operational requirements, military capability development, and innovation adoption pathways. • Familiarity with the management of academic/scientific labs, test centres, or technical evaluation environments. • Advanced understanding of IT infrastructure design and requirements, with experience managing internal IT teams and systems. • Strong strategic communication, networking, negotiation, and culture-building skills; demonstrated commitment to fostering teamwork, diversity, and customer-centric innovation. • Possess the following minimum levels of NATO's official languages (English/French): V ("Advanced") in one; I ("Beginner") in the other. NOTE: Most of the DIANA's internal work is conducted in the English language. DESIRABLE The following would be considered an advantage: • PhD in a STEM field • Demonstrated experience working with or within Allied military organisations, with insight into defence procurement and stakeholder engagement. • Familiarity with NATO's innovation agenda, programmes, and technology ecosystems. • Demonstrated experience leading in an innovative and/or technological start-up environment. • Experience in implementing agile management, matrix management and goals setting processes, systems, and best practice within an organisation. • Project management certification (e.g., PMP, PRINCE2). 4. WHAT WE OFFER • Genuinely meaningful work as part of the newest unit within the most successful alliance in history. • Tax-free salary. • Household and children's allowances and privileges for expatriate staff including expatriation and educational allowances (where applicable) and additional home leave. • Excellent private health insurance scheme. • NATO pension scheme. • Generous annual leave of 30 days plus official holidays. • Flexible working conditions and a smoke-free office in London. • Opportunities for learning and development. In accordance with the NATO Civilian Personnel Regulations, the successful candidate will receive a definite duration contract of three years, which may be followed by a three-year extension. The maximum period of service in this post is six years. If the successful applicant is seconded from the national administration of one of NATO's member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years. Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate's medical file by the NATO Medical Adviser. Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements. NOTE: DIANA will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots . click apply for full job details
Jul 24, 2025
Full time
NATO - North Atlantic Treaty Organisation Job Description - Chief Technology Officer (251115) Primary Location Primary Location United Kingdom-London NATO Body NATO Body Defence Innovation Accelerator for the North Atlantic (DIANA) Schedule Schedule Full-time Application Deadline Application Deadline 10-Aug-2025, 9:59:00 PM Salary (Pay Basis) Salary (Pay Basis) : 9,863.14 Pound Sterling (GBP) Monthly Grade NATO Grade G22 Description Description : 1. OVERVIEW OF DIANA The Defence Innovation Accelerator for the North Atlantic (DIANA) is NATO's newest body. From across the Alliance, DIANA brings together innovators and operational end users to foster a transatlantic ecosystem supporting dual-use ground-breaking innovation in deep technologies. DIANA is an independent NATO body comprised of an Allied Board of Directors and a management team - the DIANA Executive (DX). Operating out of regional offices in Europe and in North America, the DX carries out DIANA's mission: accelerating deep tech, dual-use solutions to critical transatlantic challenges in defence and security. The DX uses Challenge Programmes in line with a strategic direction as the primary vehicle to accomplish this mission. We are seeking dynamic individuals who are eager to learn, upskill and bring innovative thinking to our team. Ideal candidates will excel at thinking outside the box and collaborating effectively with a diverse range of colleagues from various backgrounds, including different nationalities and levels of experience. By fostering a collaborative and inclusive environment, you will play a crucial role in supporting and advancing DIANA's mission. The DX operates as one team out of three locations, the European Regional Office in London (United Kingdom), the North American Regional Office in Halifax (Canada) and the European Regional Hub in Tallinn (Estonia). DX staff will work in full integration with one another across locations to develop and implement DIANA activities. 2. OVERVIEW OF THE ROLE The Chief Technology Officer (CTO) is a senior leadership role within DIANA, responsible for leading DIANA's scientific and technological strategy and implementation. Reporting to the Managing Director, the CTO plays a central role in shaping DIANA's Challenge Programme - identifying emerging dual-use technologies, drafting the technical Strategic Direction in consultation with allied stakeholders, and overseeing a team of technical experts who guide startups through DIANA's innovation process. The CTO will collaborate with the wider NATO Enterprise, including senior stakeholders across the Alliance, to help DIANA navigate the intersection of emerging technologies, geopolitics, and entrepreneurship. This will include building and leveraging a network of STEM-B experts and advisors and creating systems and opportunities that connect innovators with test centres and other critical resources. The CTO is also responsible for overseeing the information technology systems and platforms that support the Challenge Programme as well as DIANA's internal functions. Overseeing a team of IT professionals, and working in close coordination with NATO entities, the CTO ensures all IT systems operate in alignment with NATO standards, ensuring interoperability, cyber security, and efficient running of DIANA's enterprise and collaboration platforms to best serve all internal and external stakeholders. In addition to their technical leadership, the CTO acts as a cultural leader within DIANA - managing and mentoring a team based across all three duty stations and fostering a culture that is inclusive, diverse, and motivated toward delivering world-class excellence. Key duties of this role will include: • Leading the development of DIANA's Strategic Direction by engaging with technical SMEs, key Allied stakeholders, trusted capital community members as well as end users across the NATO Enterprise. • Overseeing the design and delivery of the Challenge Statements derived from the Strategic Direction and implementing a technology-enabled selection process that includes technical, military and commercial expertise from across the Alliance. • Advising the DIANA Managing Director on the development and implementation of Opportune Activities that fall outside the scope of DIANA's Strategic Direction. • Helping develop, steward, and leverage the community of technical experts that supports startups as part of the DIANA Challenge Programme to further innovators' technological development. • Operationalise and manage DIANA's network of test centres, chair the TEVV Grant Award Committee, and ensure innovators receive the support and facilities needed for technology validation. • Provide strategic oversight of DIANA's IT infrastructure, ensuring secure, interoperable systems that are aligned with NATO standards and capable of supporting an evolving programme delivery needs. • Build and maintain strong relationships with NATO entities (e.g. NCI Agency, C3 Board, NOS, STO, NIAG) and academic and scientific networks aligned to DIANA's mandate. • Hire, manage, and lead a high-performing team of diverse expertise in a hybrid work environment across three duty stations. • Steward resources responsibly by managing relevant team and project budgets, service agreements, and project milestones to ensure efficient, cost-effective operations. • Represent the DX on NATO committees, at public events, and engagements with Allied nations, academia, and the innovation ecosystem. • Perform other duties as may be required. 3. ROLE REQUIREMENTS, QUALIFICATIONS AND EXPERIENCE ESSENTIAL The incumbent must have: • Master's degree in a STEM (science, technology, engineering, mathematics) field, with at least 10 years of relevant technical experience • Minimum of 3 years of experience in a similar senior technical leadership role (e.g., Chief Engineer, Chief Scientist, or CTO). • Minimum 5 years' experience in innovation programming (incubation, acceleration, and/or start-up focused) within dual-use, deep-tech, or defence ecosystems, including successful tech-to-market transitions. • Minimum 5 years' experience in a senior leadership role, overseeing multi-disciplinary technical teams, including responsibility for financial, administrative, and HR management. • Demonstrated leadership in engaging military and defence stakeholders, with a strong understanding of operational requirements, military capability development, and innovation adoption pathways. • Familiarity with the management of academic/scientific labs, test centres, or technical evaluation environments. • Advanced understanding of IT infrastructure design and requirements, with experience managing internal IT teams and systems. • Strong strategic communication, networking, negotiation, and culture-building skills; demonstrated commitment to fostering teamwork, diversity, and customer-centric innovation. • Possess the following minimum levels of NATO's official languages (English/French): V ("Advanced") in one; I ("Beginner") in the other. NOTE: Most of the DIANA's internal work is conducted in the English language. DESIRABLE The following would be considered an advantage: • PhD in a STEM field • Demonstrated experience working with or within Allied military organisations, with insight into defence procurement and stakeholder engagement. • Familiarity with NATO's innovation agenda, programmes, and technology ecosystems. • Demonstrated experience leading in an innovative and/or technological start-up environment. • Experience in implementing agile management, matrix management and goals setting processes, systems, and best practice within an organisation. • Project management certification (e.g., PMP, PRINCE2). 4. WHAT WE OFFER • Genuinely meaningful work as part of the newest unit within the most successful alliance in history. • Tax-free salary. • Household and children's allowances and privileges for expatriate staff including expatriation and educational allowances (where applicable) and additional home leave. • Excellent private health insurance scheme. • NATO pension scheme. • Generous annual leave of 30 days plus official holidays. • Flexible working conditions and a smoke-free office in London. • Opportunities for learning and development. In accordance with the NATO Civilian Personnel Regulations, the successful candidate will receive a definite duration contract of three years, which may be followed by a three-year extension. The maximum period of service in this post is six years. If the successful applicant is seconded from the national administration of one of NATO's member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years. Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate's medical file by the NATO Medical Adviser. Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements. NOTE: DIANA will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots . click apply for full job details
