51 jobs found

A little bit about Parsley Box Parsley Box is leading the market for direct-to-consumer meal deliveries for older adults across the UK. Our mission is to help people live well for longer through nourishing, comforting meals made with care. Our service is rated "Excellent" on TrustPilot, and we pride ourselves on our kind and helpful call agents and reliable and fast order delivery. We are seeking a dynamic and customer-obsessed Contact Centre Manager to lead our contact centre operations and ensure our exceptional service is maintained as we grow. Role Overview The Contact Centre Manager is responsible for leading, developing, and operating our in-house customer service operations in line with customer demand. This is a key leadership role focused on driving excellence in customer interactions, managing a high-performing team, and ensuring every contact leaves a positive brand impression. Key Responsibilities 1) Leadership & Team Management Lead the day-to-day operations of the 25-seat contact centre, open Monday-Saturday 9 am to 6 pm, and Sunday 10 am to 4 pm. Coach and develop team leaders and advisors to deliver outstanding customer support. Foster a culture of empathy, performance, accountability, and continuous improvement. Support team leaders to manage day-to-day issues such as resourcing, shift patterns and attendance. 2) Customer Experience Ensure all customer interactions (inbound and outbound calls, emails, responses to reviews, B2B and Amazon orders) meet or exceed service-level targets and KPIs. Champion the voice of the customer and work cross-functionally to improve customer journeys. Implement best-in-class practices for customer care tailored to our audience's needs. 3) Operational Excellence Monitor, report on, and analyse contact centre metrics ( AHT, ASA, AOV, call quality). Develop and implement efficient processes and scripts to enhance service delivery. Work closely with Tech to ensure systems are aligned with operational needs. Work closely with Marketing and Product teams to support sales campaigns, new product launches, and promotions. Work closely with the third-party warehouse and couriers to ensure orders are delivered within SLA timelines and in good condition. 4) Planning Support customer demand changes through flexible resourcing of the contact centre. Working with the finance team to resource the order forecast. Evaluate and manage third-party vendors as needed. Contribute to budget planning, forecasting, and resource management. Skills and Experience Needed Proven experience as a Contact Centre Manager, Customer Service Manager, or similar leadership role. Excellent leadership, coaching, and people development skills. Strong knowledge of contact centre technology, CRM systems, and performance metrics. Customer-first mindset with a deep understanding of the needs of older people. Data-driven decision-maker who takes action to improve the customer experience. Previous experience in the food, retail, D2C, or health & wellbeing sectors is desirable. Why Join Parsley Box? Be part of a purpose-driven brand making a real difference in people's lives. Collaborative, supportive team culture with flexible working options. Competitive salary and benefits package, including: £42,500 salary 6% company pension contributions (you contribute 5%) Private medical insurance Life insurance at 2x salary 33 days annual leave including public holidays. Annual leave increases by 1 day after 2, 4 and 6 years' service. 2 wellbeing days per year to proactively support your physical and mental wellbeing. 37.5 hours per week (working 5 days per week between the hours of 8.45 am and 6 pm), with flexible working from the Edinburgh office, and working from home up to 2 days a week. Option to purchase additional annual leave, cycle to work and health screening through our salary sacrifice portal. Modern workspace with onsite parking, café, free gym access, changing rooms with drying lockers, free fruit, lunches and excellent coffee. Employee discount scheme. Funded health screening for over 50s. Employee assistance helpline access for support at challenging times. We're actively building diverse and inclusive teams and welcome applications from everyone, including people of all ages. CVs are great, but we place more importance on who you are and how you can play your part in the success of Parsley Box. If you need any special assistance at any stage of our recruitment process, please just let us know and we'll happily make any adjustments.

Job Title: Office Manager Department: People & Operations Reporting to: Operations Director Role Summary The Office Manager will play a key role in supporting the People & Operations team, ensuring the smooth running of day-to-day operations at Dazed Media HQ and helping to shape a positive, well-organised, and inspiring employee experience. We're looking for someone who takes pride in the details - someone who genuinely cares about the environment they manage and is committed to keeping the space looking its best at all times. This is a highly dynamic role that requires a proactive mindset: while you'll be ready to respond to the unexpected, you'll also think ahead, identifying opportunities to improve office processes and operations. You'll also collaborate with the team to plan and deliver internal events that energise office culture and foster connection across the business. A natural organiser with excellent logistical skills, you're the type who thrives on structure, enjoys problem-solving, and can confidently manage multiple priorities. In addition to overseeing day-to-day office operations, the Office Manager will also provide coverage for the Executive Assistant to the CEO during periods of leave. As such, you'll be comfortable handling sensitive information, high-pressure situations, and competing demands with discretion and efficiency. Duties, Responsibilities & Deliverables - Act as the first point of contact for all Dazed Media visitors - greeting them warmly, connecting them with relevant team members, offering refreshments and WiFi access and ensuring a welcoming experience. - Prepare meeting rooms ahead of client visits, training sessions, and internal workshops, ensuring all spaces are clean, functional, and presentable. - Conduct regular morning, afternoon, and ad hoc checks of the office space, proactively maintaining its appearance and functionality to the highest standard. - Manage the internal meeting room calendar, adapting schedules as needed based on room availability, confidentiality requirements or urgency. - Oversee the smooth execution of magazine send-outs, maintaining the 'Master Send-Out' tracker and monitoring courier budgets to ensure cost efficiency. - Manage relationships with courier providers and maintain company courier accounts, ensuring compliance with agreed terms and streamlining usage. - Regularly update the internal intranet, coordinating with teams to ensure key documents and resources are accessible and up to date. - Maintain the internal general travel and press trip tracker, liaising with the COO and Operations Director to highlight any potential issues. - Handle planning and booking of internal travel for Fashion Weeks and new business trips, securing competitive rates for travel and accommodation. - Proactively build a database of international hotel media rates and corporate discounts to optimise travel budgets. - Provide executive support to the CEO by covering the Executive Assistant role during annual leave periods, including calendar and inbox management. - Manage all office supplies - including stationery, fashion cupboard stock and equipment, ensuring appropriate levels are maintained and costs are assigned to the correct budget. - Manage office equipment expenses through the internal banking system (Pleo), ensuring timely submission of all costs and correct usage of the platform. - Coordinate with external contractors and cleaning staff to ensure all office areas remain clean, tidy, and well-maintained. - Oversee internal and off-site storage, ensuring inventory is organised, documented and updated regularly. Managing our internal magazine archive and ensuring it is stored correctly. - Help with ad-hoc projects for our CEO around busy periods - including booking and setting up meeting space and occasionally offering admin support. - Serve as the liaison with building management for all office maintenance, repairs, or improvements. - Support onboarding of new employees and interns by delivering engaging office tours and coordinating introductory meetings. - Manage larger scale internal office projects such as refurbs, moves, seating rearrangements or changes to build or layout as and when they arise. - Assist in planning and executing internal events that celebrate and enhance company culture - including birthdays, leaving drinks, awareness weeks, and more. - Manage the internal culture budget for seasonal events (e.g. Summer Party, Christmas Party) and other community-building initiatives. - Oversee the weekly employee food shop, managing the related budget and identifying opportunities for cost-effective choices. - Support the People & Operations team with scheduling and logistics for internal initiatives such as the D&I Committee, Social Responsibility group, and Green Team. - Pitch creative ideas and initiatives to the Operations Director for enhancing office culture and employee experience, always looking for new ways to improve how we work and connect. Desired Skills, Experience & Interest - A strong eye for design and detail - you take pride in creating a beautiful, organised, and inspiring workspace. - Friendly, approachable, and people-focused - a natural connector who brings positive energy to the office. - Confident working across Apple Mac, Google Workspace, and Microsoft Office tools. - Excellent verbal and written communication skills; able to collaborate effectively across all levels of the business. - Comfortable managing multiple projects in a fast-paced, ever-evolving environment. - Highly organised with strong prioritisation skills and a proactive, solutions-focused mindset. - Flexible, adaptable, and driven - you take initiative and stay calm under pressure. - Passionate about Dazed Media and aligned with our creative vision and values. - Genuinely interested in fostering internal culture and driving positive change in the workplace. These duties and responsibilities are indicative and not exhaustive but serve to give a realistic overview of the role and requirements. The company reserves the right to change this role description in response to the changing needs of the business. At Dazed Media, we promote a working environment in which diversity is recognised, valued and encouraged. We acknowledge the multicultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect. We particularly welcome applicants from those who are significantly underrepresented in our sector. If you require any reasonable adjustments to be made to the application or interview process, please don't hesitate to let us know via the message function.

The Operations and Administration Manager leads critical administrative and operational tasks and provides important fiscal management to the department. This includes but is not limited to managing our inventory of literacy resources, creating and maintaining systems for distributing materials and supplies to partner organizations, managing the book ordering, keeping detailed track of various key performance indicators such as event registration and attendance and book sales, managing vendor relationships, managing our fiscal tasks (accounts payable and expense tracking primarily), leading meeting and event logistics. Competitive candidates will have strong organizational skills and have great attention to details, will enjoy creating and maintaining data tracking systems, and top-notch customer service skills, and have a passion for supporting Philadelphia's libraries. This position is in the office three days a week (currently Tuesday, Wednesday and Thursday), full-time, exempt, and reports to the Managing Director of Read by 4th. Responsibilities Fiscal Operations: Manage relationships with vendors Process invoices and expenses for staff and vendors Arrange and follow-up on travel reimbursements and other expenses incurred by visiting speakers and other guests Maintain an excel tracking system for budget-to-actuals for four distinct, yet connected, budgets: Read by 4th, Author Events, One Book One Philadelphia and Teen Author Series. Provide reports to the supervisors, and to the development and finance departments on spending Provide guidance to team members on budget management and expense decisions, based on budget-to-actuals Administrative Operations: Maintain a functioning office space including ensuring an inventory of office supplies, and ensuring our supply of Read by 4th partner resources (children's books and family resources) is organized and accessible Manage calendars for three senior staff members, setting up meetings, identifying conflicts and proactively rescheduling meetings as necessary Reserve conference rooms and coordinate catering for meetings and ensure the physical set-up of the meeting space (includes technology needs and meeting supplies) as necessary Data tracking (registration numbers, attendees, book sales) for public programming team Prepare reports on seasonal outcomes of major programs Inventory Management (Resource, Book and Supplies): Maintain an accurate inventory of partner resources, prioritizing efficient procurement & distribution processes Management and distribution of material to partners including arranging for couriers and delivery as necessary Support the Author Events, Teen Authors series, and One Book teams with book ordering, returning and distribution Fundraising and Resource Development Support: Additional responsibilities include fostering a culture of philanthropy mindset. As a nonprofit organization, all staff are expected to actively engage in fundraising efforts organized or attended by staff, and to promote the organization's mission and values in and outside the organization. Qualifications and Experience: College Degree preferred but not required. Minimum of two years experience managing budgets and tracking expenses. Two plus years managing projects, coordinating logistics or operations for an organization or department. Skills: Exceptional interpersonal and communication (oral and written) skills Familiarity managing budgets and tracking expenses Experience managing logistics for meetings and events Familiarity with common productivity and virtual meeting tools Capacity to pay close attention to detail while working in a fast-paced environment, juggling sometimes competing priorities High degree of organization and the ability to plan, track, and execute projects on time Ability to coordinate with colleagues and partners, meet deadlines, and manage multiple tasks Ability to provide excellent customer service to a diverse array of partners from a variety of backgrounds Demonstrated ability to suggest solutions to existing challenges Self-starter who knows when to ask for help Special Conditions: This job requires occasional physical labor; applicants should be able to lift and carry boxes weighing up to 40 lbs. Occasional travel within the Philadelphia area is required. Occasional evening and weekend hours are required (i.e. special events). The position is currently a hybrid position with three days a week in the office. It is possible that at some point in the future this position would become fully in-person, however, it is more likely to remain a hybrid position. Application Process Join our team as an Operations and Administration Manager where your organizational skills will contribute to our success while providing a supportive environment for our staff and clients alike. We strongly encourage Black people, indigenous people, people of color, LGTBQ people, seniors, and speakers of multiple languages to apply. Pay: $55,000.00 - $65,000.00 per year Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: Monday to Friday Application Question(s): This role includes managing office supplies and program materials. How do you keep inventory organized and ensure nothing falls through the cracks? This job requires someone who takes initiative. What's an example of when you took ownership without being asked? What interests you about working with the Free Library of Philadelphia Foundation and specifically with CEPP?

Location: Soho,London Hours: 9:30 AM - 6:30 PM (40 hours per week) Contract: Permanent Salary: Competitive, based on experience ABOUT ELEANOR Eleanor is a production company built on taste, craft, and the relentless pursuit of excellence. We are where directors become legends, known for championing unexpected voices and delivering work that transcends commercial filmmaking. Our London office is an extension of that vision, and we're looking for a proactive, detail-oriented Office Manager to ensure the space is welcoming, functional, and seamlessly supports our directors, clients, and team. This is not just an administrative role-it's about creating an environment where creativity thrives. KEY RESPONSIBILITIES Office & Facility Management Oversee the daily operations of the Eleanor London office, ensuring it is a polished, organized, and welcoming space. Manage reception duties: Answer calls, handle inquiries, and greet guests professionally. Coordinate daily mail pickup, couriers, and deliveries to ensure smooth logistics. Manage meeting room bookings and ensure spaces are set up for in-person and virtual meetings. Maintain office supplies and restock essentials (e.g., kitchen, stationery). Liaise with vendors, suppliers, and building management to handle maintenance, office updates, and operational needs. Director, Client & Team Support Meet and host directors, clients, and agency partners when they visit the office. Ensure directors working from the space have everything they need for meetings, prep, or post-production. Support the production team with light coordination, including: Booking travel and preparing itineraries for directors, producers, and crew. Assisting with research or slide presentations for pitches. Coordinating weekly production call content and maintaining internal alignment. Manage petty cash float, expense tracking, and invoices in coordination with accounting. Assist with onboarding new team members, freelancers, and directors. Maintain office records and general admin duties to keep things running smoothly. Awards & Industry Presence Support the team in organizing and submitting entries for major industry awards (Cannes Lions, D&AD, LIA, UKMVAs, etc.). WHAT WE'RE LOOKING FOR Experience in Office Management, Operations, or Administration within a fast-paced creative industry. Organized & Detail-Oriented: You keep things running smoothly, always thinking two steps ahead. Proactive Problem-Solver: You anticipate issues before they arise and take initiative to resolve them. Strong Communication Skills: Professional, warm, and confident in engaging with clients, directors, and the team. Tech-Savvy: Comfortable with Google Suite, Microsoft Office, and handling basic IT/admin tasks. Interest in Advertising & Production: While not required, an appreciation for filmmaking, creativity, and storytelling is a plus. WHY JOIN ELEANOR? Be part of a production company that prioritizes craft, taste, and storytelling. Work in a fast-moving, collaborative environment where your contributions truly make an impact. Engage with top-tier directors, industry leaders, and global clients. Opportunity to grow within a company that values execution, precision, and vision. HOW TO APPLY We are looking to fill this position immediately. Send your resume and a brief cover letter on why you're the perfect fit for Eleanor to

About Relay: Relay is a warehouse-to-doorstep delivery network purpose-built to scale to the demands of e-commerce. We help the most important retailers in the UK (with global expansion on our roadmap) to deliver faster, more affordably, and more sustainably than existing solutions. For every parcel we deliver, we drive 40% fewer miles than- and emit roughly half of the greenhouse gases of existing solutions. Behind every parcel we deliver and every courier on our platform sit several invisible layers of technology that optimise, monitor, and remediate our logistics network. Our routing engine segments thousands of parcels into smooth, efficient routes for our couriers. Our live operations tools monitor delivery progress and alert our team to distressed routes in need of intervention, and automatically reach out to couriers to help them get back on track. These are Relay's logistics foundations. As Senior Engineering Manager, you will own product engineering across three cross functional squads: Middle Mile & PUDOs, Last Mile and Network Quality. Your mandate: raise the technical bar, grow the teams and ship products that redefine end user expectations. In this role, you will: Lead & Inspire - Mentor engineers and tech leads, foster a culture of ownership, psychological safety and continuous learning. Unlock and accelerate our engineering talent with strategic direction. Get Your Hands Dirty - Immerse yourself in the code. Our engineering leadership is deeply technical - you will be expected to move the needle through technical collaboration and direct contributions when required. Raise the Bar - Champion best practices: developer velocity, code quality, observability, incident response, user analytics, product engagement - so "excellent" becomes the default. Scale the Team - Attract, hire and retain top talent; run a fair, data driven performance process; build clear growth paths. You might be a great fit if: You see no job in engineering (and a few outside it) you wouldn't dive into when it drives impact. You operate with high agency and proud ownership. You have deep empathy for the humans behind the code: couriers, retailers, operatives, colleagues and consumers. You thrive in fast paced, ambiguous settings and bring structure where it's missing. You communicate with clarity and intent, listen actively and collaborate deliberately. What we offer: Generous equity package 25 days annual leave, plus bank holidays Bupa Global Business Premier health plan - including mental, dental, and optical cover Enhanced Parental Leave: 20 weeks of fully paid maternity leave 4 weeks of fully paid paternity leave Contributory pension scheme Friday office lunches Access to cutting-edge AI tooling Hybrid working from our dog-friendly Shoreditch office Free gym membership via our co-working spaces Cycle-to-work scheme Regular team socials, events, and offsites

We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our Privacy Policy for more information. At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - Responsibilities Business & Financial Management Assume full responsibility for operational, financial, facilities, and strategic development requirements of the branch. Be accountable for achieving and maintaining all operational and finance metrics, ensuring regulatory compliance at all levels. Branch ownership and accountability for financial performance. Oversee and manage all aspects of freight movements (International & Domestic) including Import, Export by Sea, Sea-Air, Air, Courier, and Road. Identify business trends and proactively develop solutions to maintain positive momentum or rectify challenges. Continuously review and refine working processes to ensure best practices with minimal resource and financial impact. Drive account profitability, ensuring loss-making accounts are assessed and addressed effectively. Collaborate with the finance department to manage payables and receivables, ensuring timely resolutions. Lead the implementation of new business processes for smooth operational execution, maintaining service credibility. Ensure full compliance with operational controls related to finance functions. Maintain a hands-on approach to multi-modal operations, supporting peak periods with direct operational involvement. Act as a liaison between customers and suppliers, ensuring smooth communication and timely deliveries. Conduct regular reviews and staff appraisals, fostering a culture of open dialogue and continuous professional growth. Collaborate with the Commercial team on contract rate negotiations, ensuring economies of scale and optimal pricing for both the company and clients. Take accountability for ensuring all customer issues are addressed promptly and professionally. Ensure branch operations adhere to health, safety, and legal standards, fostering a safe and compliant working environment. Be actively engaged with customers to identify new business opportunities and expand service offerings. Ensure exceptional customer service standards, reinforcing a client-first culture within the branch. Guide and mentor teams to deliver "Best in Class" customer service, ensuring customer retention and satisfaction. Leadership & Teamwork Lead, mentor, and develop a high-performing team, fostering a culture of accountability and collaboration. Ensure effective communication with all team members, driving performance and shared business goals. Promote integrity, trust, and ethical decision-making within all branch operations. Drive cross-functional teamwork, ensuring seamless collaboration between operations, finance, and commercial teams. Develop and maintain strong relationships with key clients in the wine industry. Act as the primary point of contact for lead client, addressing their needs and concerns promptly and effectively. Collaborate closely with internal teams to resolve client issues and ensure smooth operations. Proactively identify areas for process improvement and lead reengineering efforts to enhance client satisfaction and operational efficiency. Monitor market trends and competitor activities to inform strategic decision-making. Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts. Prepare regular reports and presentations to update stakeholders on account status and performance. Perform any additional duties not outlined in this job description as reasonably requested by the Company. Essential to the role: Excellent communication skills - Ability to effectively engage with clients, stakeholders, and internal teams regionally and globally. Relationship building - Proven ability to develop and maintain strong relationships with clients and internal personnel at all levels. Problem-solving - Skill in identifying issues and implementing effective solutions. Strategic thinking - Ability to analyse market trends and develop long-term strategic plans. Negotiation skills - Proficiency in securing contracts and agreements that align with business goals. Project management - Capability to manage multiple projects simultaneously while maintaining service excellence. Analytical skills - Strong ability to assess account performance and identify growth opportunities. Proactive mindset - Ability to take initiative, drive improvements, and implement positive change. Industry knowledge - Understanding of sector-specific trends, challenges, and key industry players. Results-oriented approach - Commitment to achieving goals and driving revenue growth. Regulatory expertise - Comprehensive knowledge of industry regulations and compliance requirements. What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit You must be entitled to work in United Kingdom and be prepared to undertake pre-employment checks including a criminal history check and medical. About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - Responsibilities Business & Financial Management Assume full responsibility for operational, financial, facilities, and strategic development requirements of the branch. Be accountable for achieving and maintaining all operational and finance metrics, ensuring regulatory compliance at all levels. Branch ownership and accountability for financial performance. Oversee and manage all aspects of freight movements (International & Domestic) including Import, Export by Sea, Sea-Air, Air, Courier, and Road. Identify business trends and proactively develop solutions to maintain positive momentum or rectify challenges. Continuously review and refine working processes to ensure best practices with minimal resource and financial impact. Drive account profitability, ensuring loss-making accounts are assessed and addressed effectively. Collaborate with the finance department to manage payables and receivables, ensuring timely resolutions. Lead the implementation of new business processes for smooth operational execution, maintaining service credibility. Ensure full compliance with operational controls related to finance functions. Maintain a hands-on approach to multi-modal operations, supporting peak periods with direct operational involvement. Act as a liaison between customers and suppliers, ensuring smooth communication and timely deliveries. Conduct regular reviews and staff appraisals, fostering a culture of open dialogue and continuous professional growth. Collaborate with the Commercial team on contract rate negotiations, ensuring economies of scale and optimal pricing for both the company and clients. Take accountability for ensuring all customer issues are addressed promptly and professionally. Ensure branch operations adhere to health, safety, and legal standards, fostering a safe and compliant working environment. Be actively engaged with customers to identify new business opportunities and expand service offerings. Ensure exceptional customer service standards . click apply for full job details

Bennett and Game are currently working with one of the UK's most respected privately owned International Courier service companies who are actively seeking a proven Transport Manager / Night Operations Manager to join their Hemel Hempstead location. Our client offers a range of international courier and logistics solutions as well as numerous general haulage, pallet distribution and supply chain se click apply for full job details

Hotel Creative Hotel is a world-renowned creative studio based in Soho, London. We are known for creating artful and deeply engaging retail and experiences for global sports and fashion brands, but our offering extends to creative strategy, product and campaign conception, multi-media art direction and interior design. We are looking for a confident, energetic, and experienced People + Operations professional to join our vibrant studio, and help create a great environment for our team to work in. In this role, you'll support a wide variety of tasks across operations and human resources, helping set the tone for Hotel's workplace culture and maximising the day-to-day experience for all employees. Role Overview Working into the Operations Director, The Studio Manager is a core pillar of Hotel's new Operations team, and will provide a broad range of Operations + People Services to the business. The Studio Manager is responsible for ensuring that the studio and employees have everything in place to run effectively and smoothly. Importantly, the Studio Manager will also be the first point of contact for day-to-day HR and recruitment queries, and manage various aspects of the employee lifecycle, ensuring the delivery of a first-class People service to the organisation. The Studio Manager will be supported by a Studio Assistant, and a fractional / external part-time Senior HR Professional. This role includes the opportunity for supported CIPD accredited HR training. Core Responsibilities People The primary point of contact for permanent and freelance recruitment across all departments, managing the freelance roster and keeping it up to date with new talent. Assist the Managing Director and external HR support in monitoring, reviewing, and updating all HR policies to ensure compliance with current legislation. Provide general HR administrative support across the employee life cycle, including on-boarding, off-boarding and contract management. Arranging and managing the employee performance process across all departments. Oversee or support the resolution of people issues in line with our culture, values and behaviours. Creative Operations As the Studio Manager, you will support the Operations Director in streamlining studio and creative processes. Assist with the final stages of the creative workflow process, making sure project team feedback is captured and regular wash-up meetings are organised. Manage the info and jobs email accounts, so all queries are flagged to the relevant team member or responded to in a timely manner. Spotting new talent and arranging regular intros. Assisting with any other administrative tasks as and when they arise may be necessary. Studio You will manage and oversee the studio operations, supported by a Studio Assistant whose role covers: Telephone - answering all calls professionally, screening sales reps and relaying messages immediately. Front of house - meet and greet guests to studio, provide refreshments for all meetings. Studio presentation - ensure the studio is neat, tidy and presentable, liaising with the cleaning team to ensure team desks are tidy and in order. Utilities - liaise with utilities, alarm, phone / internet providers, cleaners as necessary. Landlord - liaise with their property management team to ensure a smooth-running work environment, which adheres to working practice guidelines. Studio supplies - ensure we are adequately stocked for stationery, sanitary and kitchen supplies at all times. Director / Senior Management team - efficiently assist on tasks as directed, communicating regular updates. Travel - book hotels, flights, trains and taxis for team members. Post & couriers - dispatch items and distribute incoming deliveries. Assist Finance Manager by logging receipts and being a beacon for organisation. Person Specification You will be highly motivated and organised with a can-do attitude and a proactive outlook; you will be demonstrably comfortable working in a fast-paced design studio that prioritises creative excellence whilst servicing demanding clients. Possessing strong interpersonal skills and capable of interacting confidently with key stakeholders across the functions of the business, from pure creative to client services and leadership. You will thrive in a vocal and collaborative environment. Essential Requirements 3-4 years of experience in HR / People / Operations role Keen interest in developing a career in 'HR / people / culture' in a creative workplace Comfortable working in a studio environment full time and not 'from home' Brilliant communication skills; face-to-face, email, and phone with a reflex for action Demonstrably high on empathy, with natural people skills Confident & articulate dealing with all types of stakeholders Recruitment knowledge and experience in terms of process and interview Outstanding time and calendar management skills Adaptable, decisive and solution focused, able to prioritise and function well under pressure Can do attitude; a doer, always prepared to roll sleeves and get stuck in Impeccable written and spoken English Mid to advanced level office-software skills (Excel / Word / Keynote) Based in the UK with indefinite leave to remain Advantageous Experience working in a creative / design agency environment Some knowledge and/or experience of current and evolving HR policy and practice Experience working in Keynote Benefits Private Health Care (after 3-month probation period) 25 days paid leave + National Holidays Additional Christmas Break Fun studio environment Free breakfast Mondays and fresh fruit Christmas & Summer parties /Art trips /Weekly DJ set Sponsorship to study for the CIPD accredited HR professional qualification. How to apply Please send your CV and portfolio (if applicable) to (Referencing Studio Manager in the email subject as we have a few different roles live) Please do not attach a formal covering letter, but feel free to use the body of your email to share any compelling reasons why you think you'd be a perfect fit for this role. Please note that we anticipate a lot of applications and can only guarantee a response to successful candidates. Applications close on the 14th March. Job ID Tagged as: Creative, Design, Marketing