2203 jobs found

About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: The Partner team at Vercel is charged with accelerating our growth with partners. As a Partner Lead, GSI , you will play a pivotal role in helping to establish, grow, and manage strategic alliances with Global Systems Integrators (GSIs). The ideal candidate will have a deep relationship and a proven track record of building and scaling GSI partnerships, with strong understanding and experience in web development ecosystems. If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Strategic Alliance Development: Build and expand strategic relationships with top-tier GSIs, such as Accenture,Capgemini and Slalom to drive joint business growth. Accelerate with cloud partners to achieve joint business outcomes. Go-to-Market Execution: Co-develop and execute go-to-market plans with GSI partners including joint solution offerings, industry-specific use cases, and field engagement strategies. Partner Enablement: Design and deliver enablement programs, in collaboration with the Education team, to educate GSI partners on our digital web development platform, Ecommerce capabilities, and value propositions. Revenue Growth & Pipeline Development: Drive pipeline generation through GSI channels by aligning with sales teams and executing joint account strategies. Executive Engagement: Cultivate strong executive relationships with key stakeholders within GSI organizations to influence partner priorities and investments. Cross-Functional Collaboration: Work closely with product, marketing, sales, and customer success teams to align partner initiatives with company objectives and customer needs. Performance Measurement: Define KPIs and regularly report on partnership health, influenced revenue, deal registrations, and other critical metrics. Industry Expertise: Stay current on Ecommerce and retail industry trends, partner solutions, and customer demands to inform partner strategies and innovation. About You: 8+ years of experience in strategic alliances, partner management, or business development within the software/SaaS industry. Existing relationships with key GSI organizations, including Accenture, Capgemini, Slalom and cloud providers (AWS as a key focus) Have strong business-level knowledge of the SaaS, headless, MACH architecture landscape Experienced in building GSIs partner channel from the ground up A track record of creating and executing successful partner/alliance strategies and plans, including expanding practices within a SI/GSI and exceeding both referral and bookings targets Strong understanding of Ecommerce platforms, digital transformation, and web development technologies. Ability to manage multiple stakeholders and projects in a fast-paced, collaborative environment. A collaborative team spirit, actively contributing to collective success Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $179,000-$269,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location, and the total package includes benefits and equity-based compensation. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Description Position at Wind River Internal Title: Business Development/Capture Manager, Aerospace, Government and Defense External Title: Business Development/Capture Manager, Aerospace, Government and Defense Location: United Kingdom ABOUT WIND RIVER Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company's software powers generation after generation of the safest, most secure systems in the world. Examples include playing a key role in NASA space missions such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers. We've achieved recent 5G milestones including the world's first successful 5G data session with Verizon and building one of the largest Open RAN networks in the world with Vodafone. The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a "Top Workplace" for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software-defined world. ABOUT THE OPPORTUNITY Wind River is a recognized leader in Aerospace and Defense, committed to delivering advanced software solutions and services that address mission-critical needs for defense agencies and aerospace clients worldwide. We are seeking a strategic, results-driven Business Development / Capture Manager to join our team and help expand our market presence across Europe, the Middle East and Africa (EMEA), identify new business opportunities, and execute capture strategies to support sustained growth in the Aerospace, Government and Defense sectors. The Business Development / Capture Manager will be responsible for leading and driving the business development lifecycle from business opportunity identification to proposal submission and contract award. This individual will develop and execute strategic capture plans, identify and qualify new business opportunities, and ensure the successful pursuit of key contracts, including coordinating cross-functional teams and guiding proposals for complex Aerospace, Government and Defense projects. ABOUT YOU Key Responsibilities Identify and assess new business opportunities, emerging markets, and strategic partnerships within the Aerospace, Government and Defense sectors. Develop, maintain and implement strategies to drive market growth, including identifying key customer needs and aligning company solutions with those needs. Build and maintain strong relationships with clients, government agencies, prime contractors, and industry partners. Conduct market research and competitive analysis to identify trends, risks, and opportunities in the Aerospace, Government and Defense markets. Engage in networking, attend industry events, and represent the company at conferences and trade shows to build brand awareness and generate new leads. Develop and present business development and capture plans and recommendations to senior leadership, aligning strategies with the company's goals. Lead capture efforts for strategic opportunities, guiding the team through the full lifecycle of the pursuit process, including qualification, proposal development, pricing strategy, and risk management. Work closely with proposal teams to create comprehensive, compelling, and compliant proposals that align with client requirements and showcase the company's value proposition. Coordinate and communicate with internal departments (e.g., product, legal, contracts, finance) to ensure timely and accurate capture execution. Manage proposal timelines, resources, and deliverables, ensuring alignment with the opportunity's schedule and submission requirements. Conduct win/loss analyses for capture activities to refine strategies and improve future pursuits. Develop and execute strategic plans to grow the company's footprint in key markets, including identifying potential clients, understanding their needs, and proposing tailored solutions. Collaborate with senior leadership to shape long-term growth strategies, including market diversification and entry into new international or domestic markets. Work with product development teams to tailor solutions based on customer feedback and market analysis. Qualifications Holding an active security clearance is a plus, or ability to gain security clearance is a must. Bachelor's degree in Business Administration, Engineering, or a related field. MBA or equivalent advanced degree preferred. Minimum of 12 years of experience in business development, capture management, or sales within the Aerospace, Government and Defense sectors. Proven track record of leading and managing complex capture efforts for government and commercial contracts. Deep understanding of regional Acquisition Regulations and 'flow-down' requirements relative to regulated or government contracting process, contract types, and the structured bidding process for government and aerospace contracts. Experience developing and executing market strategies to support long-term business growth. Ability to identify and assess new business opportunities, manage strategic partnerships, and develop client-focused solutions. Prior experience working with government agencies and prime contractors in the Defense or Aerospace sectors is highly preferred. Demonstrated experience managing cross-functional teams and engaging with senior leadership in strategic decision-making. Experience in embedded systems and cloud software consisting of real-time operating systems (RTOS), industry-specific software (Linux), simulation technology, development tools, and middleware is a plus. Experience with Enterprise Software, specifically around Linux and cloud virtualization systems and requirements. Skills Strong communication, negotiation, and interpersonal skills with the ability to influence decision-makers and build relationships across all levels. Ability to think strategically and develop actionable plans that align with business objectives. Strong problem-solving and analytical skills, particularly in evaluating business opportunities and risks. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), proposal management tools, and CRM tools (e.g., Salesforce). Preferred Qualifications Experience in strategic business development or capture management in key areas such as unmanned systems, cybersecurity, avionics, or aerospace systems. Familiarity with acquisition and export control regulations and their impact on capture and business development efforts.

Director, Business Development (Market Access Consulting) page is loaded Director, Business Development (Market Access Consulting) Apply locations WEMEA > United Kingdom > Remote WEMEA > Spain > Remote WEMEA > Spain > Baena WEMEA > Spain > Madrid > PLX time type Full time posted on Posted 3 Days Ago job requisition id R Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: As the Director, Business Development for Market Access Healthcare Consulting, you will play a pivotal role in driving new business development by generating leads and expanding our client base. You will leverage your existing contacts and networks while actively seeking out new opportunities to enhance our Market Access, Real World Evidence (RWE), Health Economics and Outcomes Research (HEOR), and Consulting services. This role is fundamental to our growth strategy and requires a proactive approach to building relationships across the pharmaceutical and biotech sectors. You will be part of a dynamic and flexible team that collaborates cross-functionally across various sales teams and departments within Cencora. Your extensive background in Market Access and a robust existing network will enable you to understand key drivers that influence purchasing decisions and effectively position our services to meet the needs of prospective clients. Key target stakeholders will include decision-makers in European and global roles, focusing on clients with headquarters in the EU or international companies with European structures. This position does not entail people management responsibilities, allowing you to concentrate solely on business development and client engagement. Responsibilities: New Business Development: Drive new business initiatives by identifying and engaging potential clients, particularly targeting stakeholders in European and global roles. Actively leverage your existing network and contacts to generate leads and create opportunities for collaboration. Client Relationship Management: Develop and maintain strong relationships with a diverse range of clients, from large pharmaceutical companies to small and emerging biotech firms. Ensure their needs are met and maintain high levels of client satisfaction. External Product Expertise: Serve as the external product expert, maintaining a comprehensive understanding of our offerings, business positioning, and competition to keep our services competitive. Strategic Networking: Expand and cultivate professional networks through outreach, industry events, and strategic partnerships to enhance business opportunities with clients headquartered in the EU or those with European structures. Sales Process Leadership: Lead the sales process from lead generation through to successful closure, ensuring a seamless and positive experience for all clients. Customer Engagement: Collaborate with Cencora consultants to directly engage clients and explore their needs for our broader service offerings. Market Research: Conduct ongoing research on industry trends and developments to identify new business opportunities and expand our market presence. Feedback and Support: Gather and analyze customer feedback regarding our Market Access, HEOR, and Consulting offerings to address current and future needs. Networking and Representation: Attend trade shows, networking events, and join industry groups to enhance visibility and foster new connections. . Education: Education: Bachelor's degree in a relevant field; advanced degree (MBA, MSc, PhD) preferred. Experience: Strong background in Market Access, RWE, HEOR, payer marketing, or health economics. Skills and Knowledge: Proven track record in new business development and client engagement within the pharmaceutical or healthcare consulting sectors. Established and expansive network of contacts within the pharmaceutical, biotech, and healthcare sectors, including key stakeholders in European and global roles. Excellent strategic thinking and problem-solving capabilities. Strong executive presence and ability to influence at all levels, particularly with C-suite executives. Exceptional communication and interpersonal skills, with the ability to work collaboratively across functional boundaries. Self-Starter: Demonstrated ability to independently generate opportunities and cultivate relationships without direct people management responsibilities. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: PharmaLex GmbH Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned About Us Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Job Scams Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer's credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role within the UK. You will have profit and loss responsibility with the authority and scope to make decisions. This position will be responsible for generating and executing an approved business plan to ensure a healthy growing business. The successful candidate will oversee the development and growth of the department by observing the market and identifying future prospects while maintaining excellent customer support to our existing client base. You will be responsible for setting and achieving budgets and forecasts to maintain competitive cost levels. You will manage over 150 employees across multiple functions, such as Field Service, System Operations (residential teams), Controls Service, and Software. You are a team player and will work closely with different parts of Swisslog, like Operations and Sales, to ensure the best possible customer experience. Application Requirements What you need to succeed All applicants must demonstrate excellent leadership skills with a proven track record in dealing with high-level Employee Relations topics. They must be excellent face-to-face communicators, with success and experience in managing growing service operations, including large contracts and developing customer relationships. The successful candidate must be self-driven, results-oriented, positive, and focused on high quality and business profit. Professionalism, credibility, and comfort in dealing with senior customer executives are essential. Additionally, candidates should meet the following criteria: Technical degree qualified or equivalent 5+ years managerial experience in a technical environment, preferably service Proven success in managing large customer contracts and operations with commercial acumen Demonstrated ability to develop and grow departments and colleagues

Senior Farm Business Consultant Senior Farm Business Consultant - North East England - Up to £90,000 + Bonus + Relocation Package The Job: We are recruiting a commercially astute and highly experienced Senior Farm Business Consultant to join a respected and growing agricultural consultancy firm, serving clients across the North East of England. This is a strategic, finance-led advisory role working closely with progressive farm businesses to deliver high-level support in financial planning, budgeting, business restructuring, diversification, succession planning, grant applications, and long-term strategic growth. You will act as a trusted advisor, helping farming clients manage risk, improve profitability, and navigate the evolving agricultural policy landscape. This position suits a results-driven professional with strong financial and analytical capabilities, ideally with experience supporting arable and/or mixed farming operations. The Company: Our client is a market leading agricultural consultancy, known for providing expert business, financial, and environmental advice to farming clients across the UK. Their team is made up of industry professionals who are passionate about helping farms thrive in a rapidly changing sector. This role offers genuine autonomy, career development, and the chance to make a meaningful impact across a diverse client portfolio. The Candidate: - Extensive experience in farm business consultancy, rural accountancy, or agricultural finance - Proven track record of delivering financial/business advice to farm businesses - Excellent understanding of farm accounts, cashflow, budgeting, benchmarking, and tax planning - Familiar with farm subsidies, grants, compliance, and diversification strategies - Strategic thinker with the ability to develop tailored business improvement plans - Exceptional communication and client management skills - Degree in Agriculture, Agricultural Business Management, Rural Land Management, or Finance - Full UK driving licence and willingness to travel across the North East The Package: - Salary up to £90,000, depending on experience - Performance related bonus - Private pension scheme and generous holiday allowance - Flexible, home based or hybrid working options - Professional development and progression opportunities - High-profile role with real autonomy and client ownership Please email your CV to Claire Morgan Global Recruitment Managing Director, . Keep up-to-date with the latest opportunities from Agricultural Recruitment Specialists by registering on our website: and following us on LinkedIn, Instagram, Facebook and Twitter. As a leading and esteemed recruitment agency specialising in the agriculture, food, horticulture, equestrian, animal health and rural sectors, Agricultural Recruitment Specialists prioritise roles across sales, management, marketing, operations and technical and engineering fields, including international and senior-level positions within our specialised sectors. Our suite of services encompasses bespoke recruitment solutions, executive search, candidate profiling, knowledge sharing, targeted advertising and comprehensive recruitment support. To discover how we can assist in advancing your career or meeting your recruitment needs, please visit or contact our recruitment team on or on our international number: . We are renowned for connecting the finest talent throughout the world with the best brands and organisations.

Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice We've received your resume. Click here to update it. Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste resume Who referred you to this position? Enter their first and last name here. This is a hybrid office-based position; can you work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's Uxbridge office (Hayes Town) location? Are you a current or former employee of Validity or its acquired companies (CRMfusion, BriteVerify, AppBuddy, ReturnPath, or 250ok)? Do you read and write English fluently? How soon would you be able to start with our company if you were chosen for the role? Please let us know what base salary would make sense for you at this point in your career. Do you read and write French fluently? Are you legally authorized to work in the UK?

Maximise the value our customers derive from PortSwigger by building trusted relationships, delivering technical guidance, and driving success at every stage of their journey. PortSwigger is on a mission to secure the web. Trusted by over 16,000 organisations worldwide-including Microsoft, Amazon, and NASA-our cutting-edge security tools empower businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we're building our first dedicated Customer Success team to deepen relationships, drive retention, and ensure customers unlock the full value of our products. We're looking for a technically-savvy Customer Success Manager to join this team and help shape its future. This is an exciting opportunity for a proactive and results-driven individual to make a significant impact in a fast-paced, innovative environment. The Opportunity As a Customer Success Manager at PortSwigger, you will be the trusted advisor for a portfolio of high-value customers, ensuring they achieve their objectives and maximise the value of our products. With customers ranging from security engineers to senior technical leaders, you'll need a strong aptitude for understanding complex technical concepts and translating them into actionable guidance. You'll also play a critical role in fostering long-term relationships, advocating for customer needs, and driving account retention and growth. What You'll Do Technical Understanding and Enablement Build a deep understanding of PortSwigger's products, features, and roadmaps to guide customers in maximising value. Act as a product advocate, helping customers troubleshoot challenges, implement best practices, and optimise their environments. Deliver tailored enablement sessions and resources for customers with varying technical skill levels, from developers to security teams. Customer Onboarding Develop and execute effective onboarding plans for new customers. Ensure customers understand the value proposition and can effectively utilize our products. Coordinate training sessions and provide ongoing support to ensure customers are proficient in using our platform. Customer Relationship Management Set clear expectations and track key performance indicators (KPIs) to measure success. Build and nurture long-term relationships with key stakeholders across customer organisations, acting as a trusted advisor. Understand customer goals and challenges to develop tailored success plans that align PortSwigger's offerings with their business objectives. Conduct regular check-ins and Quarterly Business Reviews (QBRs) to communicate value, identify new opportunities, and ensure satisfaction. Retention and Growth Proactively identify opportunities for upselling, cross-selling, and renewals by deeply understanding customer needs and business objectives. Own and forecast the retention and growth metrics for your customer portfolio. Collaborate with Sales on strategic account plans and handovers. Work closely with the sales team to close expansion deals. Advocacy and Feedback Serve as the voice of the customer within PortSwigger, advocating for their needs to Product, Engineering, and Support teams. Collect feedback and insights from customers to shape product roadmaps and enhance the customer experience. Program Development Contribute to building and refining the Customer Success program, including processes, metrics, and best practices. Provide insights and feedback to influence the roadmap for products and services. Generate regular reports on customer health, satisfaction, and usage. About You Skills and Experience 5+ years of experience in a Customer Success, Account Management, or similar client-facing role in a SaaS or tech environment. Proven track record of managing and growing enterprise accounts, delivering on retention and growth targets. Strong technical acumen and ability to learn and communicate complex concepts; prior experience working with highly technical products or in a technical field is a significant advantage. Familiarity with web security, software development, or related technical domains is highly desirable. Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including technical teams and executives. Analytical mindset with the ability to synthesise data into actionable insights and strategies. Experience leading QBRs and strategic planning sessions with customers. Attributes Customer-Centric Mindset: Passionate about delivering exceptional value and experiences. Relationship Builder: Empathetic, trustworthy, and skilled at fostering long-term partnerships. Problem Solver: Strategic thinker who can anticipate challenges and develop creative solutions. Technically Curious: Eager to develop expertise in PortSwigger's products and the broader cybersecurity industry. Self-Starter: Proactive and capable of thriving in a fast-paced, dynamic environment. Why join us? We foster an inclusive and high-performance culture with a focus on work-life balance. We believe in rewarding people generously and offer a competitive salary based on individual skills and contribution. We host regular team events and have fantastic summer and winter parties. You'll be part of a humble, supportive, and fun team that values collaboration, humour, and a strong sense of belonging. We offer share options, 8% employer pension contribution, life assurance, income protection, private medical insurance, and 25 days holiday (plus public holidays). Our working hours are flexible, with core hours from 9am to 4pm We work best when we are together on site

About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in German both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies . click apply for full job details