Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: We're looking for a strategic and customer-focused leader to join our management team as Customer Experience Manager. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping us improve how customers learn, adapt, and get real value from our product. You'll lead our Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop our customer education approach, and ensure that customer insights are driving continuous improvement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact. Key Responsibilities: Lead and support our Customer Service and Product Training Managers Foster a strong team culture with clear goals, collaboration, and accountability Champion professional development and operational excellence Ensure world-class customer support by enabling the team with tools and training to improve response workflows and to maximise service effectiveness. Customer Journey & Enablement Optimise the customer journey, reducing friction across product onboarding, training, and post-sale support Oversee the creation and development of educational resources (video tutorials, user manuals, online and in-person training) that empower users to get the most from our product Prioritise content development for all user levels (beginner to advanced), ensuring alignment with customer needs and use cases. Use customer feedback (e.g. NPS survey feedback, support tickets, product reviews and call recordings) to identify pain points and opportunities to improve training content, onboarding sequences and customer satisfaction Represent the customer across internal teams (Product, Marketing & Video Production) by sharing their feedback to help shape product development decisions and marketing strategy. Continuous Improvement & Strategic Impact Identify and address recurring customer issues through long-term and scalable solutions Collaborate cross-functionally to drive process improvements that enhance customer outcomes. Metrics & Reporting Own NPS strategy and reporting, leveraging data to inform priorities, measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams in a technology or product-led environment Strong team leadership and stakeholder management skills Customer-first mindset with a bias for action and improvement Analytical and data-informed approach to decision-making Experience working cross-functionally with product, engineering, and marketing Bonus: exposure to Agile, Lean, or continuous improvement methodologies. Why Join Us? Work in a fast-growing, innovative tech company making a global impact Hybrid working arrangements (2 days/week in our Warwick office) Close collaboration with senior leadership 25 days annual holiday + 8 public bank holidays Pension plan Health insurance 24/7 Employee Assistance Programme (EAP) Company share scheme Free on-site car parking Monthly 'Moasure Munch' team lunches A supportive and collaborative culture with opportunities to develop and grow. If you believe you meet our criteria and are excited about joining our dynamic team, we want to hear from you! Please submit your application with a CV to . Please note: We cannot offer visa sponsorship. We do not accept speculative CVs from recruitment agencies.
Jul 26, 2025
Full time
Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: We're looking for a strategic and customer-focused leader to join our management team as Customer Experience Manager. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping us improve how customers learn, adapt, and get real value from our product. You'll lead our Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop our customer education approach, and ensure that customer insights are driving continuous improvement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact. Key Responsibilities: Lead and support our Customer Service and Product Training Managers Foster a strong team culture with clear goals, collaboration, and accountability Champion professional development and operational excellence Ensure world-class customer support by enabling the team with tools and training to improve response workflows and to maximise service effectiveness. Customer Journey & Enablement Optimise the customer journey, reducing friction across product onboarding, training, and post-sale support Oversee the creation and development of educational resources (video tutorials, user manuals, online and in-person training) that empower users to get the most from our product Prioritise content development for all user levels (beginner to advanced), ensuring alignment with customer needs and use cases. Use customer feedback (e.g. NPS survey feedback, support tickets, product reviews and call recordings) to identify pain points and opportunities to improve training content, onboarding sequences and customer satisfaction Represent the customer across internal teams (Product, Marketing & Video Production) by sharing their feedback to help shape product development decisions and marketing strategy. Continuous Improvement & Strategic Impact Identify and address recurring customer issues through long-term and scalable solutions Collaborate cross-functionally to drive process improvements that enhance customer outcomes. Metrics & Reporting Own NPS strategy and reporting, leveraging data to inform priorities, measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams in a technology or product-led environment Strong team leadership and stakeholder management skills Customer-first mindset with a bias for action and improvement Analytical and data-informed approach to decision-making Experience working cross-functionally with product, engineering, and marketing Bonus: exposure to Agile, Lean, or continuous improvement methodologies. Why Join Us? Work in a fast-growing, innovative tech company making a global impact Hybrid working arrangements (2 days/week in our Warwick office) Close collaboration with senior leadership 25 days annual holiday + 8 public bank holidays Pension plan Health insurance 24/7 Employee Assistance Programme (EAP) Company share scheme Free on-site car parking Monthly 'Moasure Munch' team lunches A supportive and collaborative culture with opportunities to develop and grow. If you believe you meet our criteria and are excited about joining our dynamic team, we want to hear from you! Please submit your application with a CV to . Please note: We cannot offer visa sponsorship. We do not accept speculative CVs from recruitment agencies.
About Maritime We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to the industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. We are continually investing heavily in R&D for new services and solutions, proactively assessing the industry's current and future needs. Business Development and Sales Achieve order intake targets by identifying and implementing strategic actions to drive growth. Expand the Maritime Advisory business by targeting key customers, including ship owners, charterers, banks, and other maritime stakeholders. Identify customer needs and develop tailored solutions, focusing on decarbonization and digitalization services. Manage and oversee key opportunities as both Business Manager (BM) and Project Manager (PM). Communication and Collaboration Support the Head of Maritime Advisory China on regional marketing and communication efforts for Advisory services. Align Advisory activities with regional marketing strategies and communication plans. Build and maintain a strong global network within the Maritime Advisory team. Collaborate closely with DNV Classification and other Business Areas (Energy, SCPA, Digital Solutions, etc.) to position and promote Maritime Advisory services effectively. Organize and facilitate forums, workshops, and meetings (both internal and external) to drive engagement and business growth. Promote Maritime Advisory services through diverse channels to enhance the DNV brand and showcase the value of Maritime Advisory. Benefits A strong company culture emphasizing competence development and employee care. Attractive total compensation package. Great colleagues who value teamwork and support. International working environment. Flexible working modes with a focus on work/life balance. Interesting and challenging projects from international clients. Opportunities to grow and develop your skills and ambitions within DNV. Training and development support (training sponsorship, on-the-job training, training programs). Build a professional network and gain valuable real-world experience through our projects. Benefits may vary based on position, tenure, contract, or grade level. DNV is an Equal Opportunity Employer and considers qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinions. We value diversity and invite you to be part of this inclusive culture. Position Qualifications 10+ years of experience in the maritime industry, with a strong understanding of market dynamics and customer needs. Proven track record in business development and sales, with results-oriented focus. Good understanding of shipping, safety, decarbonization, or digitalization in the maritime industry. Strong customer focus, capable of addressing the diverse needs of stakeholders, especially ship owners and charterers. Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels. Solution-oriented, proactive, with a strong sense of ownership and accountability. Willingness to learn new concepts and adapt to industry changes. Team player with a collaborative mindset, eager to share knowledge and support colleagues. Fluency in English, both written and spoken.
Jul 26, 2025
Full time
About Maritime We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to the industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. We are continually investing heavily in R&D for new services and solutions, proactively assessing the industry's current and future needs. Business Development and Sales Achieve order intake targets by identifying and implementing strategic actions to drive growth. Expand the Maritime Advisory business by targeting key customers, including ship owners, charterers, banks, and other maritime stakeholders. Identify customer needs and develop tailored solutions, focusing on decarbonization and digitalization services. Manage and oversee key opportunities as both Business Manager (BM) and Project Manager (PM). Communication and Collaboration Support the Head of Maritime Advisory China on regional marketing and communication efforts for Advisory services. Align Advisory activities with regional marketing strategies and communication plans. Build and maintain a strong global network within the Maritime Advisory team. Collaborate closely with DNV Classification and other Business Areas (Energy, SCPA, Digital Solutions, etc.) to position and promote Maritime Advisory services effectively. Organize and facilitate forums, workshops, and meetings (both internal and external) to drive engagement and business growth. Promote Maritime Advisory services through diverse channels to enhance the DNV brand and showcase the value of Maritime Advisory. Benefits A strong company culture emphasizing competence development and employee care. Attractive total compensation package. Great colleagues who value teamwork and support. International working environment. Flexible working modes with a focus on work/life balance. Interesting and challenging projects from international clients. Opportunities to grow and develop your skills and ambitions within DNV. Training and development support (training sponsorship, on-the-job training, training programs). Build a professional network and gain valuable real-world experience through our projects. Benefits may vary based on position, tenure, contract, or grade level. DNV is an Equal Opportunity Employer and considers qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinions. We value diversity and invite you to be part of this inclusive culture. Position Qualifications 10+ years of experience in the maritime industry, with a strong understanding of market dynamics and customer needs. Proven track record in business development and sales, with results-oriented focus. Good understanding of shipping, safety, decarbonization, or digitalization in the maritime industry. Strong customer focus, capable of addressing the diverse needs of stakeholders, especially ship owners and charterers. Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels. Solution-oriented, proactive, with a strong sense of ownership and accountability. Willingness to learn new concepts and adapt to industry changes. Team player with a collaborative mindset, eager to share knowledge and support colleagues. Fluency in English, both written and spoken.
Customer Success Manager (Mandarin & English) - Supply Chain SaaS Must be Fluent In Mandarin and English Location: Fully Remote Work Model: Contract Role Team: Customer Success Languages: Fluent in Mandarin & English Experience : 3+ years in Customer Success or Account Management The client is on a mission to remove barriers so everyone can thrive. Their Supply Chain Intelligence (SSCI)platform is transforming how brands manage their supply chains-from sourcing to delivery-by saving time, cutting costs, and unlocking powerful insights. We're looking for a Customer Success Manager who's passionate about building strong relationships, solving complex problems, and helping customers get the most out of our platform. If you're a natural communicator, a strategic thinker, and fluent in both Mandarin and English, we'd love to hear from you. What You'll Be Doing Own the post-sale customer journey-onboarding, adoption, retention, and growth Act as a trusted advisor, helping customers optimize their supply chain operations Lead quarterly business reviews and strategic planning sessions Collaborate cross-functionally with Product, Engineering, Sales, and Operations Advocate for customer needs and share insights to shape product development Educate users and drive engagement through training and support Continuously improve internal processes to enhance the customer experience What We're Looking For 3+ years of experience managing customer relationships Strong communication skills-you can simplify complex workflows Empathy, resourcefulness, and a solutions-focused mindset Comfortable with ambiguity and juggling multiple priorities Fluent in Mandarin and English Location Edinburgh, UK Rate/Salary .00 GBP Daily Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Jul 26, 2025
Full time
Customer Success Manager (Mandarin & English) - Supply Chain SaaS Must be Fluent In Mandarin and English Location: Fully Remote Work Model: Contract Role Team: Customer Success Languages: Fluent in Mandarin & English Experience : 3+ years in Customer Success or Account Management The client is on a mission to remove barriers so everyone can thrive. Their Supply Chain Intelligence (SSCI)platform is transforming how brands manage their supply chains-from sourcing to delivery-by saving time, cutting costs, and unlocking powerful insights. We're looking for a Customer Success Manager who's passionate about building strong relationships, solving complex problems, and helping customers get the most out of our platform. If you're a natural communicator, a strategic thinker, and fluent in both Mandarin and English, we'd love to hear from you. What You'll Be Doing Own the post-sale customer journey-onboarding, adoption, retention, and growth Act as a trusted advisor, helping customers optimize their supply chain operations Lead quarterly business reviews and strategic planning sessions Collaborate cross-functionally with Product, Engineering, Sales, and Operations Advocate for customer needs and share insights to shape product development Educate users and drive engagement through training and support Continuously improve internal processes to enhance the customer experience What We're Looking For 3+ years of experience managing customer relationships Strong communication skills-you can simplify complex workflows Empathy, resourcefulness, and a solutions-focused mindset Comfortable with ambiguity and juggling multiple priorities Fluent in Mandarin and English Location Edinburgh, UK Rate/Salary .00 GBP Daily Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
An Introduction to Papirfly Empowering brands to articulate their stories is at the heart of what we do. Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels. As part of Papirfly Group, we're shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions that meet the real-world challenges of our customers, from simplifying content creation to seamlessly managing digital assets. Combining the strengths of Papirfly, Brandpad, Keepeek, and Adgistics, we empower businesses to drive scalable growth and foster trust and loyalty among employees and customers. Fun fact: Papirfly is the Norwegian word for 'paper plane' reflecting our Nordic roots. Today, as a global company, we pronounce it 'paper fly'. Visit for more information. Job Overview Are you passionate about leading projects from idea to execution in a fast-paced SaaS environment? Do you thrive on keeping teams aligned, customers happy, and complex details under control? If so, our Project Manager role at Papirfly could be your perfect next step. As a Project Manager at Papirfly, you'll take ownership of scoping, planning, and delivering projects that empower global brands. From managing specifications and budgets to coordinating implementations and ensuring seamless handovers to our Customer Success team, you'll play a crucial role in driving successful outcomes for our customers. You'll also contribute to strategic plans, support presales efforts, and bring your expertise to both technical and creative projects. We're looking for someone with at least 3 years of project management experience, ideally in SaaS or technical environments, who excels at communication and thrives in a customer-facing role. A background in brand or design projects is a bonus, and a growth mindset is essential. If this sounds like you, we'd love to connect. Join us and help shape exceptional experiences for some of the world's leading brands. Key Responsibilities Lead scoping, planning, and documentation of projects, delivering clear specifications, project plans, estimates, and budgets in line with company standards. Source fonts and manage font licensing and renewals to support brand consistency. Secure customer sign-off on project documentation before implementation. Schedule and coordinate project activities to ensure smooth execution during implementation phases. Oversee testing, deliver training, maintain documentation, manage launches, and provide initial customer support. Manage logging and monitoring of project hours for accurate tracking and reporting. Oversee customer onboarding and manage customer expectations throughout projects. Maintain strong communication with customers and internal teams across the full project lifecycle. Lead change management initiatives to support successful project delivery. Conduct regular status meetings and prepare progress reports for stakeholders. Manage project handover processes to the Customer Success team for seamless transitions. Provide presales support during client meetings to contribute technical insights and project perspectives. Advise existing clients on future development opportunities and upgrade paths. Contribute recommendations and insights to strategic plans and business reviews. Develop and maintain the project management process framework to support consistent delivery practices. Lead or support advanced or technically complex projects, ensuring successful outcomes. Resolve project-related problems swiftly to maintain momentum and client satisfaction. Knowledge and Experience Required Minimum 3 years of experience in project management, with a proven track record of successful project delivery. Demonstrated experience managing customer-facing projects in a dynamic environment. Bachelor's degree in a business or technical discipline (desirable but not required) Experience working in SaaS or technical environments is highly desirable. Background in brand management or design environments is considered an advantage. Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders. Strong understanding of IT and software development processes. Demonstrates a growth mindset with a proactive approach to learning and improvement. Experience with performance management and driving accountability across teams. Our values Growth Mindset Our abilities and the outcomes we deliver can grow by accepting new challenges, being persistent, continuously learning and receiving feedback. Leadership We are empowered to lead. We take action and motivate others around us. Ownership We take pride in our dedication and commitment to our roles and responsibilities, ensuring we complete our tasks efficiently and responsively. Openness We embrace transparency and openness, sharing key information and valuing each other's ideas. Collaboration Together, we combine different skills and perspectives to achieve shared goals with respect and teamwork.
Jul 26, 2025
Full time
An Introduction to Papirfly Empowering brands to articulate their stories is at the heart of what we do. Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels. As part of Papirfly Group, we're shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions that meet the real-world challenges of our customers, from simplifying content creation to seamlessly managing digital assets. Combining the strengths of Papirfly, Brandpad, Keepeek, and Adgistics, we empower businesses to drive scalable growth and foster trust and loyalty among employees and customers. Fun fact: Papirfly is the Norwegian word for 'paper plane' reflecting our Nordic roots. Today, as a global company, we pronounce it 'paper fly'. Visit for more information. Job Overview Are you passionate about leading projects from idea to execution in a fast-paced SaaS environment? Do you thrive on keeping teams aligned, customers happy, and complex details under control? If so, our Project Manager role at Papirfly could be your perfect next step. As a Project Manager at Papirfly, you'll take ownership of scoping, planning, and delivering projects that empower global brands. From managing specifications and budgets to coordinating implementations and ensuring seamless handovers to our Customer Success team, you'll play a crucial role in driving successful outcomes for our customers. You'll also contribute to strategic plans, support presales efforts, and bring your expertise to both technical and creative projects. We're looking for someone with at least 3 years of project management experience, ideally in SaaS or technical environments, who excels at communication and thrives in a customer-facing role. A background in brand or design projects is a bonus, and a growth mindset is essential. If this sounds like you, we'd love to connect. Join us and help shape exceptional experiences for some of the world's leading brands. Key Responsibilities Lead scoping, planning, and documentation of projects, delivering clear specifications, project plans, estimates, and budgets in line with company standards. Source fonts and manage font licensing and renewals to support brand consistency. Secure customer sign-off on project documentation before implementation. Schedule and coordinate project activities to ensure smooth execution during implementation phases. Oversee testing, deliver training, maintain documentation, manage launches, and provide initial customer support. Manage logging and monitoring of project hours for accurate tracking and reporting. Oversee customer onboarding and manage customer expectations throughout projects. Maintain strong communication with customers and internal teams across the full project lifecycle. Lead change management initiatives to support successful project delivery. Conduct regular status meetings and prepare progress reports for stakeholders. Manage project handover processes to the Customer Success team for seamless transitions. Provide presales support during client meetings to contribute technical insights and project perspectives. Advise existing clients on future development opportunities and upgrade paths. Contribute recommendations and insights to strategic plans and business reviews. Develop and maintain the project management process framework to support consistent delivery practices. Lead or support advanced or technically complex projects, ensuring successful outcomes. Resolve project-related problems swiftly to maintain momentum and client satisfaction. Knowledge and Experience Required Minimum 3 years of experience in project management, with a proven track record of successful project delivery. Demonstrated experience managing customer-facing projects in a dynamic environment. Bachelor's degree in a business or technical discipline (desirable but not required) Experience working in SaaS or technical environments is highly desirable. Background in brand management or design environments is considered an advantage. Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders. Strong understanding of IT and software development processes. Demonstrates a growth mindset with a proactive approach to learning and improvement. Experience with performance management and driving accountability across teams. Our values Growth Mindset Our abilities and the outcomes we deliver can grow by accepting new challenges, being persistent, continuously learning and receiving feedback. Leadership We are empowered to lead. We take action and motivate others around us. Ownership We take pride in our dedication and commitment to our roles and responsibilities, ensuring we complete our tasks efficiently and responsively. Openness We embrace transparency and openness, sharing key information and valuing each other's ideas. Collaboration Together, we combine different skills and perspectives to achieve shared goals with respect and teamwork.
81234 - Connection Coordinator The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Bury St Edmunds office. You will be a permanent employee. You will attract a salary of 34,170 per annum and a bonus of 3%. Close Date: 4th August 2025 Job Purpose: Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category & adhering to Guaranteed Standards of Performance (GSoP). This includes services of 1 to 4 properties or power requirements up to 69kVA. Dimensions: Responsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work. You will provide excellent service to customers, providing quotations, booking site visits, processing payment, and co-ordinating the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job. Principal Accountabilities: Develop great relationships with customers Receive and process the customer's initial enquiries Facilitate the booking of surveyor site visits Raise, issue and manage customer's quotations Process payments for customers Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work Liaise with both operatives and contractors to support with any site issues Help investigate customer complaints and escalate Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards To assist with any compliance or UAT projects To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities What we are looking for: Excellent customer service experience Desire to develop and succeed Computer literate and use a variety of systems with fast and accurate keyboard skills Work co-operatively with others to achieve shared goals and improve the contribution of all members of the team Initiative to resolve problems Nature and Scope: The Connections Coordinator role within the Connection Services department is without question one of the most crucial and rewarding roles within the business due to its direct influence and effect to the UK Power Networks BMoCS performance. The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers. The Connection Coordinator will report directly to the Connection services Team Leader Please Note: Internal candidates are eligible to apply for internal positions once they have completed any contractual probationary period. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Jul 26, 2025
Contractor
81234 - Connection Coordinator The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Bury St Edmunds office. You will be a permanent employee. You will attract a salary of 34,170 per annum and a bonus of 3%. Close Date: 4th August 2025 Job Purpose: Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category & adhering to Guaranteed Standards of Performance (GSoP). This includes services of 1 to 4 properties or power requirements up to 69kVA. Dimensions: Responsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work. You will provide excellent service to customers, providing quotations, booking site visits, processing payment, and co-ordinating the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job. Principal Accountabilities: Develop great relationships with customers Receive and process the customer's initial enquiries Facilitate the booking of surveyor site visits Raise, issue and manage customer's quotations Process payments for customers Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work Liaise with both operatives and contractors to support with any site issues Help investigate customer complaints and escalate Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards To assist with any compliance or UAT projects To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities What we are looking for: Excellent customer service experience Desire to develop and succeed Computer literate and use a variety of systems with fast and accurate keyboard skills Work co-operatively with others to achieve shared goals and improve the contribution of all members of the team Initiative to resolve problems Nature and Scope: The Connections Coordinator role within the Connection Services department is without question one of the most crucial and rewarding roles within the business due to its direct influence and effect to the UK Power Networks BMoCS performance. The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers. The Connection Coordinator will report directly to the Connection services Team Leader Please Note: Internal candidates are eligible to apply for internal positions once they have completed any contractual probationary period. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Sue Ross Recruitment are working with a well established promotional merchandise company. Based from their offices in the S17 area of Sheffield, you will join a small, friendly and supportive internal sales team. Working from an established database, you will be responsible for contacting existing, lapsed and potential clients who are based throughout the UK. You will offer a consultative service to clients, advising them on product ranges, raising quotes and managing the order process. You will be the key point of contact for your customers for all issues relating to past and present orders and customer service issues. We require candidates who have a proven background in a proactive internal sales roles. Print or Promotional Merchandise experience is advantageous however not essential. You will have excellent communication skills and be IT literate (ideally having used CRM systems). Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Jul 26, 2025
Full time
Sue Ross Recruitment are working with a well established promotional merchandise company. Based from their offices in the S17 area of Sheffield, you will join a small, friendly and supportive internal sales team. Working from an established database, you will be responsible for contacting existing, lapsed and potential clients who are based throughout the UK. You will offer a consultative service to clients, advising them on product ranges, raising quotes and managing the order process. You will be the key point of contact for your customers for all issues relating to past and present orders and customer service issues. We require candidates who have a proven background in a proactive internal sales roles. Print or Promotional Merchandise experience is advantageous however not essential. You will have excellent communication skills and be IT literate (ideally having used CRM systems). Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Job title Transformation Business Partner - Waste Water Ref 41396 Division Retail Location Hybrid - Clearwater Court - RG1 8DB Contract type Fixed term/Secondment Full/Part-time Full-time Salary Offering salary £58,000 to £75,000 per annum, depending on experience Job grade C Closing date 06/08/2025 This is a 6-month secondment opportunity. These are fantastic opportunities to play a key role in delivering the transformation of Thames Water. Our ambitious business plan for the AMP8 () represents Thames Water's biggest ever investment programme to benefit customers and the environment, requiring us to deliver strategies and initiatives to drive improved performance and operational efficiency, including a rapid scaling of our capital deployment capability and digital enablement, and together deliver a transformation of Thames Water. Three Transformation Business Partner roles are available. Each role will focus on different aspects of our integrated Transformation Plan. Assigned business area(s) could include water or wastewater operational businesses or customer service. To enable this level of ambition, we have put in place a Transformation Office, reporting into the Transformation & Retail Executive Director, which will provide overall strategic coordination and support to the line of business in the delivery of our integrated Transformation Plan, as well as acting as a second line of assurance. What you will be doing as a Transformation Business Partner - Waste Water Interface with the line of business on delivery of functional strategy initiatives and/or critical performance metrics within the Transformation Plan, engaging as both a critical friend and second line of assurance. Be the stakeholder manager for the assigned business area(s), including management of escalations, unblocking issues to progress, managing requests for intervention support by the line of business, as well as being able to provide overall transparency on progress, issues and risks. Provide active support to Accountable Leads, teams and Accountable Owners to drive successful delivery, including bridging across teams to actively support and solve problems. Provide thought leadership, including constructive challenge and scrutiny, as a partner to the Accountable Owner, including planning and governance controls, the pace of delivery, or other issues. Create effective solutions in collaboration with the Line, leveraging discipline expertise. Identify, manage and broker resolutions for dependencies/ risks, while ensuring those which cannot be managed within the Line are escalated appropriately for resolution. Drive tracking of workstream progress and prepare materials for Transformation Monthly Business Reviews and Executive-level updates. What you should bring to the role Highly motivated with the personal credibility and authority to own specific workstreams with the line of business, build relationships and trust with senior leaders in the business. Experience in delivering large-scale transformation, ideally with relevant domain knowledge and experience within the Water Industry. Skilled and experienced problem solver with complex judgement, an expert within a discipline, which is recognised and respected by the line of business and able to provide or enable solutions. Ability to balance stakeholder management and active problem-solving to work through issues while retaining the independence to constructively challenge where needed. Broad understanding of concepts and principles in multiple disciplines, with proven experience operating in a cross-functional environment, being a positive influence and working collaboratively to deliver outcomes and add value. Experience using complex judgment based on advanced analytical thought to develop and translate strategies and ideas into detailed approaches, business cases, plans and controls for assuring delivery. Credibility, authority and ability to negotiate internally and work with leaders across the company; experience in facilitation of senior attendee ideation, prioritisation, and general working workshops. Competent in MS Office, including Excel, PowerPoint, Word and collaboration tools such as Teams, SharePoint. Preferred experience with Power BI. Outcome-focused, operating with an 'indispensable' mindset in terms of supporting and enabling the line of business to be successful, takes ownership and delivers beyond role definition. Being proactive and willing/able to support teams in taking a 'hands-on' approach to driving progress and problem-solving. Skilled at building relationships and trust with the workstream teams, Accountable Leads and Accountable Owners, providing active support as well as constructive challenges. What's in it for you? This is an exciting time to join Thames Water as we continue to deliver on our turnaround plan, offering the opportunity to become part of our strategic journey. Offering a salary of £58,000 to £75,000 per annum, depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays). Car Allowance - £5,800 per annum. Annual Bonus. Private Medical Health Care. Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution. Personal Medical Assessments - Open to all once a year. Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing. We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits. Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better. So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world's water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . We aim to remove any real or perceived barriers to success. If you need assistance, we're here to help and support you. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advertisement earlier than the advertised date. We encourage you to apply as soon as possible to avoid disappointment.
Jul 26, 2025
Full time
Job title Transformation Business Partner - Waste Water Ref 41396 Division Retail Location Hybrid - Clearwater Court - RG1 8DB Contract type Fixed term/Secondment Full/Part-time Full-time Salary Offering salary £58,000 to £75,000 per annum, depending on experience Job grade C Closing date 06/08/2025 This is a 6-month secondment opportunity. These are fantastic opportunities to play a key role in delivering the transformation of Thames Water. Our ambitious business plan for the AMP8 () represents Thames Water's biggest ever investment programme to benefit customers and the environment, requiring us to deliver strategies and initiatives to drive improved performance and operational efficiency, including a rapid scaling of our capital deployment capability and digital enablement, and together deliver a transformation of Thames Water. Three Transformation Business Partner roles are available. Each role will focus on different aspects of our integrated Transformation Plan. Assigned business area(s) could include water or wastewater operational businesses or customer service. To enable this level of ambition, we have put in place a Transformation Office, reporting into the Transformation & Retail Executive Director, which will provide overall strategic coordination and support to the line of business in the delivery of our integrated Transformation Plan, as well as acting as a second line of assurance. What you will be doing as a Transformation Business Partner - Waste Water Interface with the line of business on delivery of functional strategy initiatives and/or critical performance metrics within the Transformation Plan, engaging as both a critical friend and second line of assurance. Be the stakeholder manager for the assigned business area(s), including management of escalations, unblocking issues to progress, managing requests for intervention support by the line of business, as well as being able to provide overall transparency on progress, issues and risks. Provide active support to Accountable Leads, teams and Accountable Owners to drive successful delivery, including bridging across teams to actively support and solve problems. Provide thought leadership, including constructive challenge and scrutiny, as a partner to the Accountable Owner, including planning and governance controls, the pace of delivery, or other issues. Create effective solutions in collaboration with the Line, leveraging discipline expertise. Identify, manage and broker resolutions for dependencies/ risks, while ensuring those which cannot be managed within the Line are escalated appropriately for resolution. Drive tracking of workstream progress and prepare materials for Transformation Monthly Business Reviews and Executive-level updates. What you should bring to the role Highly motivated with the personal credibility and authority to own specific workstreams with the line of business, build relationships and trust with senior leaders in the business. Experience in delivering large-scale transformation, ideally with relevant domain knowledge and experience within the Water Industry. Skilled and experienced problem solver with complex judgement, an expert within a discipline, which is recognised and respected by the line of business and able to provide or enable solutions. Ability to balance stakeholder management and active problem-solving to work through issues while retaining the independence to constructively challenge where needed. Broad understanding of concepts and principles in multiple disciplines, with proven experience operating in a cross-functional environment, being a positive influence and working collaboratively to deliver outcomes and add value. Experience using complex judgment based on advanced analytical thought to develop and translate strategies and ideas into detailed approaches, business cases, plans and controls for assuring delivery. Credibility, authority and ability to negotiate internally and work with leaders across the company; experience in facilitation of senior attendee ideation, prioritisation, and general working workshops. Competent in MS Office, including Excel, PowerPoint, Word and collaboration tools such as Teams, SharePoint. Preferred experience with Power BI. Outcome-focused, operating with an 'indispensable' mindset in terms of supporting and enabling the line of business to be successful, takes ownership and delivers beyond role definition. Being proactive and willing/able to support teams in taking a 'hands-on' approach to driving progress and problem-solving. Skilled at building relationships and trust with the workstream teams, Accountable Leads and Accountable Owners, providing active support as well as constructive challenges. What's in it for you? This is an exciting time to join Thames Water as we continue to deliver on our turnaround plan, offering the opportunity to become part of our strategic journey. Offering a salary of £58,000 to £75,000 per annum, depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays). Car Allowance - £5,800 per annum. Annual Bonus. Private Medical Health Care. Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution. Personal Medical Assessments - Open to all once a year. Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing. We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits. Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better. So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world's water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . We aim to remove any real or perceived barriers to success. If you need assistance, we're here to help and support you. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advertisement earlier than the advertised date. We encourage you to apply as soon as possible to avoid disappointment.
CClient Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary - £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients' websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes. Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required Contributing to revenue growth by upselling/uplifting client contracts Negotiating contract renewals and expansion proposals Identifying further use cases to increase value and liaise regularly to develop strategies Work towards weekly KPI's and monthly targets; both individually and as a team What we offer you: Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings. World class training - A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter. Team Incentives - recent trips include Vegas, Croatia, Rhodes and more for top performers. Regular company socials Commission scheme Enhanced Sick Pay, Maternity and Paternity pay. Pension scheme with employer contributions 25 days holiday plus bank holidays Free parking + onsite gym Employee assistance programme Hybrid working Here's what you'll need for success: At least 2-3 years of experience within a Sales/Account Management or Customer Success Background Experience in using CRM systems A confident personality/Great Communication Skills Experience interacting with Director Level individuals Strategic thinker with problem solving skills Confident & Tenacious Self-Starter with a passion for delivering & meeting targets Strong negotiating skills This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you! Job Type: Full-Time, Monday -Friday Manager Account Service CSMPO25
Jul 26, 2025
Full time
CClient Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary - £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients' websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes. Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required Contributing to revenue growth by upselling/uplifting client contracts Negotiating contract renewals and expansion proposals Identifying further use cases to increase value and liaise regularly to develop strategies Work towards weekly KPI's and monthly targets; both individually and as a team What we offer you: Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings. World class training - A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter. Team Incentives - recent trips include Vegas, Croatia, Rhodes and more for top performers. Regular company socials Commission scheme Enhanced Sick Pay, Maternity and Paternity pay. Pension scheme with employer contributions 25 days holiday plus bank holidays Free parking + onsite gym Employee assistance programme Hybrid working Here's what you'll need for success: At least 2-3 years of experience within a Sales/Account Management or Customer Success Background Experience in using CRM systems A confident personality/Great Communication Skills Experience interacting with Director Level individuals Strategic thinker with problem solving skills Confident & Tenacious Self-Starter with a passion for delivering & meeting targets Strong negotiating skills This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you! Job Type: Full-Time, Monday -Friday Manager Account Service CSMPO25
About You As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. In this job, you will bring these skills 3+ years experience in a CSM capacity, with 6+ yrs. experience in an enterprise SaaS product support environment Strong experience with building and developing long-lasting executive-level relationships (including with CISO's and CIO's) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer's investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM's (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention. Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Product Knowledge: Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. Educate customers on the most relevant features and functionality related to their specific requirements. Relationship Building: Understand your customer's industry trends, business challenges with email security, and current and potential use cases for Abnormal. With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. Develop and nurture Abnormal Security champions within your customer's organization who advocate for the platform based on their positive experience. Account Success Planning: Engage customers' senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options. Cross Functional Collaboration: Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .
Jul 26, 2025
Full time
About You As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. In this job, you will bring these skills 3+ years experience in a CSM capacity, with 6+ yrs. experience in an enterprise SaaS product support environment Strong experience with building and developing long-lasting executive-level relationships (including with CISO's and CIO's) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer's investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM's (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention. Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Product Knowledge: Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. Educate customers on the most relevant features and functionality related to their specific requirements. Relationship Building: Understand your customer's industry trends, business challenges with email security, and current and potential use cases for Abnormal. With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. Develop and nurture Abnormal Security champions within your customer's organization who advocate for the platform based on their positive experience. Account Success Planning: Engage customers' senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options. Cross Functional Collaboration: Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .
This is a 6-month secondment opportunity. These are fantastic opportunities to play a key role in delivering the transformation of Thames Water. Our ambitious business plan for the AMP8 () represents Thames Water's biggest ever investment programme to benefit customers and the environment, requiring us to deliver strategies and initiatives to drive improved performance and operational efficiency, including a rapid scaling of our capital deployment capability and digital enablement, and together deliver a transformation of Thames Water. Three Transformation Business Partner roles are available. Each role will focus on different aspects of our integrated Transformation Plan. Assigned business area(s) could include water or wastewater operational businesses or customer service. To enable this level of ambition, we have put in place a Transformation Office, reporting into the Transformation & Retail Executive Director, which will provide overall strategic coordination and support to the line of business in the delivery of our integrated Transformation Plan, as well as acting as a second line of assurance. What you will be doing as a Transformation Business Partner - Waste Water Interface with the line of business on delivery of functional strategy initiatives and/or critical performance metrics within the Transformation Plan, engaging as both a critical friend and second line of assurance. Be the stakeholder manager for the assigned business area(s), including management of escalations, unblocking issues to progress, managing requests for intervention support by the line of business, as well as being able to provide overall transparency on progress, issues and risks. Provide active support to Accountable Leads, teams and Accountable Owners to drive successful delivery, including bridging across teams to actively support and solve problems. Provide thought leadership, including constructive challenge and scrutiny, as a partner to the Accountable Owner, including planning and governance controls, the pace of delivery, or other issues. Create effective solutions in collaboration with the Line, leveraging discipline expertise. Identify, manage and broker resolutions for dependencies/ risks, while ensuring those which cannot be managed within the Line are escalated appropriately for resolution. Drive tracking of workstream progress and prepare materials for Transformation Monthly Business Reviews and Executive-level updates. What you should bring to the role Highly motivated with the personal credibility and authority to own specific workstreams with the line of business, build relationships and trust with senior leaders in the business. Experience in delivering large-scale transformation, ideally with relevant domain knowledge and experience within the Water Industry. Skilled and experienced problem solver with complex judgement, an expert within a discipline, which is recognised and respected by the line of business and able to provide or enable solutions. Ability to balance stakeholder management and active problem-solving to work through issues while retaining the independence to constructively challenge where needed. Broad understanding of concepts and principles in multiple disciplines, with proven experience operating in a cross-functional environment, being a positive influence and working collaboratively to deliver outcomes and add value. Experience using complex judgment based on advanced analytical thought to develop and translate strategies and ideas into detailed approaches, business cases, plans and controls for assuring delivery. Credibility, authority and ability to negotiate internally and work with leaders across the company; experience in facilitation of senior attendee ideation, prioritisation, and general working workshops. Competent in MS Office, including Excel, PowerPoint, Word and collaboration tools such as Teams, SharePoint. Preferred experience with Power BI. Outcome-focused, operating with an 'indispensable' mindset in terms of supporting and enabling the line of business to be successful, takes ownership and delivers beyond role definition. Being proactive and willing/able to support teams in taking a 'hands-on' approach to driving progress and problem-solving. Skilled at building relationships and trust with the workstream teams, Accountable Leads and Accountable Owners, providing active support as well as constructive challenges. What's in it for you? This is an exciting time to join Thames Water as we continue to deliver on our turnaround plan, offering the opportunity to become part of our strategic journey. Offering a salary of £58,000 to £75,000 per annum, depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays). Car Allowance - £5,800 per annum. Annual Bonus. Private Medical Health Care. Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution. Personal Medical Assessments - Open to all once a year. Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing. Find out more about our benefits and perks Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits. Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better. So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world's water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success. If you need assistance, we're here to help and support you. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advertisement earlier than the advertised date. We encourage you to apply as soon as possible to avoid disappointment.
Jul 26, 2025
Full time
This is a 6-month secondment opportunity. These are fantastic opportunities to play a key role in delivering the transformation of Thames Water. Our ambitious business plan for the AMP8 () represents Thames Water's biggest ever investment programme to benefit customers and the environment, requiring us to deliver strategies and initiatives to drive improved performance and operational efficiency, including a rapid scaling of our capital deployment capability and digital enablement, and together deliver a transformation of Thames Water. Three Transformation Business Partner roles are available. Each role will focus on different aspects of our integrated Transformation Plan. Assigned business area(s) could include water or wastewater operational businesses or customer service. To enable this level of ambition, we have put in place a Transformation Office, reporting into the Transformation & Retail Executive Director, which will provide overall strategic coordination and support to the line of business in the delivery of our integrated Transformation Plan, as well as acting as a second line of assurance. What you will be doing as a Transformation Business Partner - Waste Water Interface with the line of business on delivery of functional strategy initiatives and/or critical performance metrics within the Transformation Plan, engaging as both a critical friend and second line of assurance. Be the stakeholder manager for the assigned business area(s), including management of escalations, unblocking issues to progress, managing requests for intervention support by the line of business, as well as being able to provide overall transparency on progress, issues and risks. Provide active support to Accountable Leads, teams and Accountable Owners to drive successful delivery, including bridging across teams to actively support and solve problems. Provide thought leadership, including constructive challenge and scrutiny, as a partner to the Accountable Owner, including planning and governance controls, the pace of delivery, or other issues. Create effective solutions in collaboration with the Line, leveraging discipline expertise. Identify, manage and broker resolutions for dependencies/ risks, while ensuring those which cannot be managed within the Line are escalated appropriately for resolution. Drive tracking of workstream progress and prepare materials for Transformation Monthly Business Reviews and Executive-level updates. What you should bring to the role Highly motivated with the personal credibility and authority to own specific workstreams with the line of business, build relationships and trust with senior leaders in the business. Experience in delivering large-scale transformation, ideally with relevant domain knowledge and experience within the Water Industry. Skilled and experienced problem solver with complex judgement, an expert within a discipline, which is recognised and respected by the line of business and able to provide or enable solutions. Ability to balance stakeholder management and active problem-solving to work through issues while retaining the independence to constructively challenge where needed. Broad understanding of concepts and principles in multiple disciplines, with proven experience operating in a cross-functional environment, being a positive influence and working collaboratively to deliver outcomes and add value. Experience using complex judgment based on advanced analytical thought to develop and translate strategies and ideas into detailed approaches, business cases, plans and controls for assuring delivery. Credibility, authority and ability to negotiate internally and work with leaders across the company; experience in facilitation of senior attendee ideation, prioritisation, and general working workshops. Competent in MS Office, including Excel, PowerPoint, Word and collaboration tools such as Teams, SharePoint. Preferred experience with Power BI. Outcome-focused, operating with an 'indispensable' mindset in terms of supporting and enabling the line of business to be successful, takes ownership and delivers beyond role definition. Being proactive and willing/able to support teams in taking a 'hands-on' approach to driving progress and problem-solving. Skilled at building relationships and trust with the workstream teams, Accountable Leads and Accountable Owners, providing active support as well as constructive challenges. What's in it for you? This is an exciting time to join Thames Water as we continue to deliver on our turnaround plan, offering the opportunity to become part of our strategic journey. Offering a salary of £58,000 to £75,000 per annum, depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays). Car Allowance - £5,800 per annum. Annual Bonus. Private Medical Health Care. Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution. Personal Medical Assessments - Open to all once a year. Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing. Find out more about our benefits and perks Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits. Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better. So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world's water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success. If you need assistance, we're here to help and support you. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advertisement earlier than the advertised date. We encourage you to apply as soon as possible to avoid disappointment.
Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice We've received your resume. Click here to update it. Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste resume Who referred you to this position? Enter their first and last name here. This is a hybrid office-based position; can you work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's Uxbridge office (Hayes Town) location? Are you a current or former employee of Validity or its acquired companies (CRMfusion, BriteVerify, AppBuddy, ReturnPath, or 250ok)? Do you read and write English fluently? How soon would you be able to start with our company if you were chosen for the role? Please let us know what base salary would make sense for you at this point in your career. Do you read and write French fluently? Are you legally authorized to work in the UK?
Jul 25, 2025
Full time
Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice We've received your resume. Click here to update it. Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste resume Who referred you to this position? Enter their first and last name here. This is a hybrid office-based position; can you work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's Uxbridge office (Hayes Town) location? Are you a current or former employee of Validity or its acquired companies (CRMfusion, BriteVerify, AppBuddy, ReturnPath, or 250ok)? Do you read and write English fluently? How soon would you be able to start with our company if you were chosen for the role? Please let us know what base salary would make sense for you at this point in your career. Do you read and write French fluently? Are you legally authorized to work in the UK?
Healthcare Businesswomens Association
Cambridge, Cambridgeshire
Job Description Summary The preferred location for this role is East Hanover, New Jersey, however consideration may be given to Cambridge, Massachusetts. This is an on-site role, at minimum 3 days/week. Job Purpose The US People and Organization (P&O) team is seeking a new People Partner to support the Global Clinical Operations (GCO) organization. Our People Partners act as a trusted advisors offering in-country policy expertise and knowledge to support and educate leaders, managers and associates on all People and Organization (P&O) topics on the moments that matter. People Partners support divisional customer groups in country enabling the delivery of lifecycle events, the employee value proposition, talent acquisition, talent management, learning, performance management, employee relations, rewards, pay and reporting. In addition, People Partners implement P&O change initiatives at a country level acting as agents of change by working collaboratively with Business Partners and Senior People Partners. We work collaboratively across divisions and adapt our support to meet the evolving needs of the business. Job Description Major Accountabilities: • First point of escalation for all leaders and managers on their day-to-day P&O topics, providing expert advice, guidance and support. Accountable for credible P&O People Partnering to leaders, managers and associates, offering advice and guidance on the moments that matter. Coaches and guides people managers on role evaluations in line with local governance. May consult and advise on Team Effectiveness including Psychological Safety. • Implements P&O initiatives, supporting the overall P&O strategy. Ensure People Partnering processes are accomplished with high quality and efficiency. Champions culture and supports implementation of corporate initiatives. • Drive buy-in and utilization of data and analytics to identify risk and trends, and to apply these business insights to inform decisions and actions. • Embraces customer feedback to understand the customer journey with moments that matter and makes recommendations for continuous improvement. Implement enhancements and modification as necessary to meet both the business and customer needs. • Ensure compliance with local equity / Equal Employment Opportunity (EEO) regulations. • Manage the delivery of in-country transformations, consult with legal, provides advice and guidance for managers through the local US process, oversee associate notice / handover meetings and overall restructuring life cycle. • Manage the execution of local implementation of large-scale organizational and day-to-day organizational structure changes, in line with country regulations / policies. • Ensures local Employee Relations regulations are in line with local regulations and Novartis integrity standards from a cross divisional / country lens. Manages Employee relations within client group, coaching and mentoring associates and managers. • Manage internal movement offers and mobility. • Promotes the contribution of ideas and solutions to the P&O network (Country Business Partners, Global Business Partners and Country P&O Boards). Seeks to establish strong relationships with cross-divisional P&O community members to understand needs and challenges and drive continuous improvement. • Support and coach leaders, manager and associates on all P&O topics including promoting self-sufficiency in people processes. Provides coaching and counselling to Country P&O Business Partners on local policies and processes. What you will bring to the role: • BA Degree in a relevant HR or related discipline. • At minimum 5+ years' work experience in P&O - with breadth of experience across P&O disciplines. At minimum 3+ years supporting a complex and metrics organization within the US. A good understanding of global organizations will be an advantage. HR experience supporting a sales organization is preferred. • Strong Interpersonal skills; Proactive, responsive and ability to work independently with all levels of the organization. Ability to handle multiple conflicting tasks and work in an agile way to support a fast-paced environment is a must. Stakeholder Management and ability to collaborate across boundaries. • Coaching and Mentoring; proficient in facilitation, influencing and collaborating across boundaries. Strong Project management capabilities and people analytics skills, effectiveness with data / metrics / reporting to inform decision making. Employee relations, Risk management and Change management expertise. • Fluency in English both oral and written communication skills. • Experience working in a variety of organizations country wide. The salary for this position is expected to range between $ 98,700 to $183,300 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call + and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $98,700.00 - $183,300.00 Skills Desired Business Acumen, Change Implementation, Coaching, Connecting The Dots, Data Analysis & Reporting, Empathy (Inactive), Employee Lifecycle Management, Employee Relations & Engagement, Influencing, Matrix Collaboration, Operational Excellence, Performance Management, Resilience, Stakeholder Management, Waterfall Model
Jul 25, 2025
Full time
Job Description Summary The preferred location for this role is East Hanover, New Jersey, however consideration may be given to Cambridge, Massachusetts. This is an on-site role, at minimum 3 days/week. Job Purpose The US People and Organization (P&O) team is seeking a new People Partner to support the Global Clinical Operations (GCO) organization. Our People Partners act as a trusted advisors offering in-country policy expertise and knowledge to support and educate leaders, managers and associates on all People and Organization (P&O) topics on the moments that matter. People Partners support divisional customer groups in country enabling the delivery of lifecycle events, the employee value proposition, talent acquisition, talent management, learning, performance management, employee relations, rewards, pay and reporting. In addition, People Partners implement P&O change initiatives at a country level acting as agents of change by working collaboratively with Business Partners and Senior People Partners. We work collaboratively across divisions and adapt our support to meet the evolving needs of the business. Job Description Major Accountabilities: • First point of escalation for all leaders and managers on their day-to-day P&O topics, providing expert advice, guidance and support. Accountable for credible P&O People Partnering to leaders, managers and associates, offering advice and guidance on the moments that matter. Coaches and guides people managers on role evaluations in line with local governance. May consult and advise on Team Effectiveness including Psychological Safety. • Implements P&O initiatives, supporting the overall P&O strategy. Ensure People Partnering processes are accomplished with high quality and efficiency. Champions culture and supports implementation of corporate initiatives. • Drive buy-in and utilization of data and analytics to identify risk and trends, and to apply these business insights to inform decisions and actions. • Embraces customer feedback to understand the customer journey with moments that matter and makes recommendations for continuous improvement. Implement enhancements and modification as necessary to meet both the business and customer needs. • Ensure compliance with local equity / Equal Employment Opportunity (EEO) regulations. • Manage the delivery of in-country transformations, consult with legal, provides advice and guidance for managers through the local US process, oversee associate notice / handover meetings and overall restructuring life cycle. • Manage the execution of local implementation of large-scale organizational and day-to-day organizational structure changes, in line with country regulations / policies. • Ensures local Employee Relations regulations are in line with local regulations and Novartis integrity standards from a cross divisional / country lens. Manages Employee relations within client group, coaching and mentoring associates and managers. • Manage internal movement offers and mobility. • Promotes the contribution of ideas and solutions to the P&O network (Country Business Partners, Global Business Partners and Country P&O Boards). Seeks to establish strong relationships with cross-divisional P&O community members to understand needs and challenges and drive continuous improvement. • Support and coach leaders, manager and associates on all P&O topics including promoting self-sufficiency in people processes. Provides coaching and counselling to Country P&O Business Partners on local policies and processes. What you will bring to the role: • BA Degree in a relevant HR or related discipline. • At minimum 5+ years' work experience in P&O - with breadth of experience across P&O disciplines. At minimum 3+ years supporting a complex and metrics organization within the US. A good understanding of global organizations will be an advantage. HR experience supporting a sales organization is preferred. • Strong Interpersonal skills; Proactive, responsive and ability to work independently with all levels of the organization. Ability to handle multiple conflicting tasks and work in an agile way to support a fast-paced environment is a must. Stakeholder Management and ability to collaborate across boundaries. • Coaching and Mentoring; proficient in facilitation, influencing and collaborating across boundaries. Strong Project management capabilities and people analytics skills, effectiveness with data / metrics / reporting to inform decision making. Employee relations, Risk management and Change management expertise. • Fluency in English both oral and written communication skills. • Experience working in a variety of organizations country wide. The salary for this position is expected to range between $ 98,700 to $183,300 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call + and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $98,700.00 - $183,300.00 Skills Desired Business Acumen, Change Implementation, Coaching, Connecting The Dots, Data Analysis & Reporting, Empathy (Inactive), Employee Lifecycle Management, Employee Relations & Engagement, Influencing, Matrix Collaboration, Operational Excellence, Performance Management, Resilience, Stakeholder Management, Waterfall Model
About us We love pets - which is why we're on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We've helped half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. Our company is respectful, fun-loving and passionate about pets and their wellbeing. Throughout our business you'll meet people who think differently, aim for impact, and love to try new things. Want to join our pack? Join us. Love every moment. Love ManyPets. About the opportunity After a challenging year of change and resizing, we need additional support in our People team to ensure that our initiatives land well within our teams - and so our leaders have the tools and techniques to focus on their teams' performance. Reporting to the VP People, your primary role will be to act as a People Business Partner in an HR generalist role supporting our Operations Teams. You'll be supporting our Operations including Claims and Customer Services, Vetbox and Pet Health Relationships and Business Services. The teams are around 220 people and we'll look to you to deliver people plans and solutions that empower our leaders to manage their teams effectively. You'll work closely with our VP of People, the other BP and your stakeholder group; you'll deliver effective employee engagement and people and ensure our approach to engagement, processes and policies are embedded within the teams you support. You'll provide pragmatic advice to colleagues that enables us to deliver on our business targets and objectives. Through effective collaboration and influence, you'll enable our teams to deliver their priorities through effective People planning. We've changed a lot as a business over the last two years, however our approach to how we treat our people has always been fair and transparent - and guided by our values. As a regulatedbusiness, we also understand the importance of our customers and own people too: treating people fairly and making sure they have good outcomes when interacting with our team. Your focus Employee relations and performance Support managers in delivering the performance management framework and performance improvement processes. Support, develop, and coach our managers in their approach to people issues, ensuring that they understand the impact on the individual and the business, implementing formal action as required. Working with stakeholders to resolve conflicts and help facilitate positive employee relations, maintaining a good working environment, morale, and regrettable turnover. Manage complex employee relations cases for disciplinaries, grievances and absences. Set up and lead senior stakeholder exit interviews, giving sufficient time to escalate anything that arises that may warrant further investigation by the VP People. Ensure our approach to inclusion and employee wellbeing principles are considered within each part of the employee journey. Developing a proactive approach to understanding wellbeing risks (including mental health) across your stakeholder group, partnering with the People Director on remedial action. Team design and talent acquisition Support with hands-on recruitment and candidate selection for your stakeholder groups when needed. Train and mentor new hiring managers in recruitment best practice. Champion internal mobility and career progression opportunities. Partner with your stakeholders to deliver internal levelling, career frameworks, payreviews and succession plans. Support our managers and department leaders with OD requirements, making suggestions for improvements. Employee engagement and team projects Embed People initiatives and projects that will improve business performance, ensuring alignment with our strategic goals and values. Partner closely with our managers to ensure any change is understood and actioned. Implement change initiatives including redeployment and changes to ways of working, ensuring risks are mitigated. Develop clear and effective processes and templates which guide others through change. Work with People team on timely communication plans for upcoming changes. Support our managers and teams with understanding engagement results, formulating ideas in partnership that increase results and future engagement. Lead on engagement plans that re-engage your stakeholders after any period of change. Data and reward Draw insight from our people metrics and HRIS to inform and advise your stakeholders. Use data-driven insights to improve strategies and processes. Ensure all data and reward processes are updated and managed closely, including accurate data entry. Ensure GDPR, Data Protection, and compliance with relevant policies and procedures. What leads to success Here are some of the individual skills we know will enable you to succeed in this position. If you don't tick every box - don't worry. We can support you in both your personal and professional development: You bring high accuracy, quality, and attention to detail everything you do. You can balance a drive for delivery with emotional depth needed to deliver results through our values. You take the initiative without too much support. You're accountable for delivery in an environment that is ever changing - and where you set your own outcomes. You value diversity and are sensitive to different lived experiences, environments, and cultures. You're the sort of person who is analytical and who enjoys translating People data into insights that everyone can understand. You'll have a keen sense of honesty and fairness which drives your decision making. You share the load with others - contributing and bringing energy to projects and workstreams. What we're looking for You're a People or HR Business Partner - ideally, you'll have also been in recruitment before moving into a generalist HR role. You've partnered leaders and managers through periods of change and transformation. You have a commercial approach to people management and you've a proven track record executing and embedding performance strategies. You have a good understanding of UK employment law and best practice. You're adept with Microsoft Office and HRIS systems (we use Bob here) and you're confident with Excel analysing data to draw insight. A CIPD qualification (or equivalent experience) is preferred. Ideally, you'll have experience of working in a regulated industry and understand how to balance innovation with regulatory guidelines. (Including SM&CR.) Salary range: £80,000 - £88,000 GBP Ways of working On a typical day you'll be working from a laptop with a screen, mouse, keyboard, and headset. You'll be meeting your colleagues on Zoom and keeping in touch regularly via email and Slack too - we'd expect you to be using your computer for around seven hours a day. We'd ask that you have a distraction-free work area and a reliable internet connection with a speed of 25Mbps so you can work effectively. We'll make sure you have the right home set-up that supports you in the role by providing best-in-class technology, money towards a desk, and vision support. Inclusion at ManyPets We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback. If you'd like to read more about this, please download our Approach to Inclusion policy. Reasonable adjustments and support If you need any help, support, or advice at any point during the hiring process please email . If you want to ask any questions or request an adjustment, please let us know and we'll do what we can to flex our approach. Connect with us! LinkedIn Glassdoor Indeed FeeFo Trustpilot YouTube Instagram Facebook Twitter TikTok
Jul 25, 2025
Full time
About us We love pets - which is why we're on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We've helped half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. Our company is respectful, fun-loving and passionate about pets and their wellbeing. Throughout our business you'll meet people who think differently, aim for impact, and love to try new things. Want to join our pack? Join us. Love every moment. Love ManyPets. About the opportunity After a challenging year of change and resizing, we need additional support in our People team to ensure that our initiatives land well within our teams - and so our leaders have the tools and techniques to focus on their teams' performance. Reporting to the VP People, your primary role will be to act as a People Business Partner in an HR generalist role supporting our Operations Teams. You'll be supporting our Operations including Claims and Customer Services, Vetbox and Pet Health Relationships and Business Services. The teams are around 220 people and we'll look to you to deliver people plans and solutions that empower our leaders to manage their teams effectively. You'll work closely with our VP of People, the other BP and your stakeholder group; you'll deliver effective employee engagement and people and ensure our approach to engagement, processes and policies are embedded within the teams you support. You'll provide pragmatic advice to colleagues that enables us to deliver on our business targets and objectives. Through effective collaboration and influence, you'll enable our teams to deliver their priorities through effective People planning. We've changed a lot as a business over the last two years, however our approach to how we treat our people has always been fair and transparent - and guided by our values. As a regulatedbusiness, we also understand the importance of our customers and own people too: treating people fairly and making sure they have good outcomes when interacting with our team. Your focus Employee relations and performance Support managers in delivering the performance management framework and performance improvement processes. Support, develop, and coach our managers in their approach to people issues, ensuring that they understand the impact on the individual and the business, implementing formal action as required. Working with stakeholders to resolve conflicts and help facilitate positive employee relations, maintaining a good working environment, morale, and regrettable turnover. Manage complex employee relations cases for disciplinaries, grievances and absences. Set up and lead senior stakeholder exit interviews, giving sufficient time to escalate anything that arises that may warrant further investigation by the VP People. Ensure our approach to inclusion and employee wellbeing principles are considered within each part of the employee journey. Developing a proactive approach to understanding wellbeing risks (including mental health) across your stakeholder group, partnering with the People Director on remedial action. Team design and talent acquisition Support with hands-on recruitment and candidate selection for your stakeholder groups when needed. Train and mentor new hiring managers in recruitment best practice. Champion internal mobility and career progression opportunities. Partner with your stakeholders to deliver internal levelling, career frameworks, payreviews and succession plans. Support our managers and department leaders with OD requirements, making suggestions for improvements. Employee engagement and team projects Embed People initiatives and projects that will improve business performance, ensuring alignment with our strategic goals and values. Partner closely with our managers to ensure any change is understood and actioned. Implement change initiatives including redeployment and changes to ways of working, ensuring risks are mitigated. Develop clear and effective processes and templates which guide others through change. Work with People team on timely communication plans for upcoming changes. Support our managers and teams with understanding engagement results, formulating ideas in partnership that increase results and future engagement. Lead on engagement plans that re-engage your stakeholders after any period of change. Data and reward Draw insight from our people metrics and HRIS to inform and advise your stakeholders. Use data-driven insights to improve strategies and processes. Ensure all data and reward processes are updated and managed closely, including accurate data entry. Ensure GDPR, Data Protection, and compliance with relevant policies and procedures. What leads to success Here are some of the individual skills we know will enable you to succeed in this position. If you don't tick every box - don't worry. We can support you in both your personal and professional development: You bring high accuracy, quality, and attention to detail everything you do. You can balance a drive for delivery with emotional depth needed to deliver results through our values. You take the initiative without too much support. You're accountable for delivery in an environment that is ever changing - and where you set your own outcomes. You value diversity and are sensitive to different lived experiences, environments, and cultures. You're the sort of person who is analytical and who enjoys translating People data into insights that everyone can understand. You'll have a keen sense of honesty and fairness which drives your decision making. You share the load with others - contributing and bringing energy to projects and workstreams. What we're looking for You're a People or HR Business Partner - ideally, you'll have also been in recruitment before moving into a generalist HR role. You've partnered leaders and managers through periods of change and transformation. You have a commercial approach to people management and you've a proven track record executing and embedding performance strategies. You have a good understanding of UK employment law and best practice. You're adept with Microsoft Office and HRIS systems (we use Bob here) and you're confident with Excel analysing data to draw insight. A CIPD qualification (or equivalent experience) is preferred. Ideally, you'll have experience of working in a regulated industry and understand how to balance innovation with regulatory guidelines. (Including SM&CR.) Salary range: £80,000 - £88,000 GBP Ways of working On a typical day you'll be working from a laptop with a screen, mouse, keyboard, and headset. You'll be meeting your colleagues on Zoom and keeping in touch regularly via email and Slack too - we'd expect you to be using your computer for around seven hours a day. We'd ask that you have a distraction-free work area and a reliable internet connection with a speed of 25Mbps so you can work effectively. We'll make sure you have the right home set-up that supports you in the role by providing best-in-class technology, money towards a desk, and vision support. Inclusion at ManyPets We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback. If you'd like to read more about this, please download our Approach to Inclusion policy. Reasonable adjustments and support If you need any help, support, or advice at any point during the hiring process please email . If you want to ask any questions or request an adjustment, please let us know and we'll do what we can to flex our approach. Connect with us! LinkedIn Glassdoor Indeed FeeFo Trustpilot YouTube Instagram Facebook Twitter TikTok
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Assistant General Manager to join our team! Assistant General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will work closely with the General Manager to implement strategies to drive club targets and member experience, alongside ensuring a smooth operation making sure day to day health & safety and compliance regulations are adhered to for everyone in the club. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks: Free Club Membership for you and your family! 50% Discount on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities for Career Advancement through internal training and development. Wagestream App: Get paid on demand! Access to our Benefits Suite. About you : As Assistant General Manager, we are looking for someone who: Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility). Experience leading a variety of functions with variable challenges and goals, or across variable depts. Experience of financial planning and management. Passionate about customer service. Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
Jul 25, 2025
Full time
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Assistant General Manager to join our team! Assistant General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will work closely with the General Manager to implement strategies to drive club targets and member experience, alongside ensuring a smooth operation making sure day to day health & safety and compliance regulations are adhered to for everyone in the club. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks: Free Club Membership for you and your family! 50% Discount on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities for Career Advancement through internal training and development. Wagestream App: Get paid on demand! Access to our Benefits Suite. About you : As Assistant General Manager, we are looking for someone who: Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility). Experience leading a variety of functions with variable challenges and goals, or across variable depts. Experience of financial planning and management. Passionate about customer service. Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Assistant General Manager to join our team! Assistant General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will work closely with the General Manager to implement strategies to drive club targets and member experience, alongside ensuring a smooth operation making sure day to day health & safety and compliance regulations are adhered to for everyone in the club. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks: Free Club Membership for you and your family! 50% Discount on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities for Career Advancement through internal training and development. Wagestream App: Get paid on demand! Access to our Benefits Suite. About you : As Assistant General Manager, we are looking for someone who: Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility). Experience leading a variety of functions with variable challenges and goals, or across variable depts. Experience of financial planning and management. Passionate about customer service. Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
Jul 25, 2025
Full time
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Assistant General Manager to join our team! Assistant General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will work closely with the General Manager to implement strategies to drive club targets and member experience, alongside ensuring a smooth operation making sure day to day health & safety and compliance regulations are adhered to for everyone in the club. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks: Free Club Membership for you and your family! 50% Discount on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities for Career Advancement through internal training and development. Wagestream App: Get paid on demand! Access to our Benefits Suite. About you : As Assistant General Manager, we are looking for someone who: Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility). Experience leading a variety of functions with variable challenges and goals, or across variable depts. Experience of financial planning and management. Passionate about customer service. Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
Director, Azenta Business System page is loaded Director, Azenta Business System Apply locations UK - Manchester Germany - Leipzig UK - Wotton time type Full time posted on Posted 6 Days Ago job requisition id R Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job Title Director, Azenta Business System Job Description Azenta Life Sciences is dedicated to enabling life sciences organizations around the world to bring impactful breakthroughs and therapies to market - faster. We provide a full suite of reliable cold-chain sample management solutions and genomic services across areas such as drug development, clinical research and advanced cell therapies for the industry's top pharmaceutical, biotech, academic, and healthcare institutions globally. Azenta encapsulates our commitment to helping customers reach new heights in their pursuit of scientific progress. By integrating our industry-leading capabilities, Azenta Life Sciences enterprise-wide sample exploration and management solutions will accelerate discovery, development and delivery, with greater speed and precision. At Azenta, we strive to keep elevating each other, our customers' work and our industry - building a healthier world for people everywhere. Position Overview The Director of the Azenta Business System will play a pivotal role in driving continuous improvement and organizational change as a member of the Corporate ABS group. They will be responsible for Lean deployment and strategy development across the UK and Germany-based sites for the Multiomics and Sample Management Solutions businesses. The ideal candidate will have significant experience driving Lean tools and methodologies while fostering a culture of Continuous Improvement across the organization. As a proven shop floor leader, they will be hands-on in Lean deployment activities including the introduction of foundational Lean tools (5S, Standard Work, TPI, Value Stream Mapping, and Problem Solving). They will balance the strategical elements of the Azenta Business System with tactical deployment. Key Responsibilities Utilizing the Azenta Business System to improve safety, quality, efficiency, cost, and other KPIs Aligning corporate strategy with site-based goals, needs, and improvement priorities Providing overall support, assistance, and direction to plant leadership teams regarding CI initiatives Utilizing data to identify gaps in performance versus best practices; work with teams to execute improvement plans Leading and coaching CI events and Kaizens through hands-on participation Developing Lean competencies in others to ensure sustainment Assisting with improvement of asset utilization and equipment management Developing training materials and effectively delivering in a team environment Understanding and applying financial drivers and key performance indicators Documenting best practices and sharing improvements to leverage results across Azenta Collaborating with global ABS leaders, plant teams, and executive leadership to ensure alignment on corporate strategy and goals Reporting Structure: Reports to Vice President, Azenta Business System Internal relationships: Plant Managers and Business Leaders No direct reports Year 1 Objectives Immersion into Azenta including ABS and existing lean methodologies. Support ABS launch strategy including democratization, culture building, and setup of ABS as a primary method of developing talent. Implement and sustain foundational Lean tools including Problem Solving and Daily Management in operations, commercial, and innovation spaces. Success will be measured by impact on SQDIP metrics. Ensure employee engagement and participation to create a culture of Continuous Improvement Education and Experience Bachelor's Degree in Engineering, Business, Operations, Chemistry, or related field 8-10 years relevant work experience across Continuous Improvement and Operations within a manufacturing/industrial environment Experience in Life Sciences, consumables/instrumentation, or regulated industry preferred. Industrial automation, genomics, cold chain, and/or GLP experience is beneficial. Visual Project Management experience preferred Training and dedicated experience with Continuous Improvement/Lean methodology; Lean certifications preferred Proven successful application of Lean tools including 80/20, Lean Leadership, including Daily Management, KPI Leadership, Standard Work, Gemba Walks, Value Stream Mapping, 6S, Transactional Process Improvements, Kanban/replenishment systems, Structured Problem Solving, RCCA, etc. Experience leading manufacturing operations in addition to dedicated Lean roles Strategy / Policy Deployment experience preferred Demonstrated ability to facilitate Kaizen events to produce sustained, measurable improvements Influential leadership skills to develop, mentor, and train employees at all levels without direct supervisory responsibility Strong interpersonal skills with the ability to relate to people at all levels of the organization Proficiency with Microsoft Office and general computer skills. Power Automate, Power Apps, Tableau experience preferred. If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at for assistance. Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. About Us Azenta is a market leader in automated bio sample management solutions and multiomics services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally. As a global leader in R&D multiomics services, Azenta Life Sciences, leads the way in providing superior data quality with unparalleled technical support to enable researchers around the world to advance their scientific discoveries faster than ever before.
Jul 25, 2025
Full time
Director, Azenta Business System page is loaded Director, Azenta Business System Apply locations UK - Manchester Germany - Leipzig UK - Wotton time type Full time posted on Posted 6 Days Ago job requisition id R Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job Title Director, Azenta Business System Job Description Azenta Life Sciences is dedicated to enabling life sciences organizations around the world to bring impactful breakthroughs and therapies to market - faster. We provide a full suite of reliable cold-chain sample management solutions and genomic services across areas such as drug development, clinical research and advanced cell therapies for the industry's top pharmaceutical, biotech, academic, and healthcare institutions globally. Azenta encapsulates our commitment to helping customers reach new heights in their pursuit of scientific progress. By integrating our industry-leading capabilities, Azenta Life Sciences enterprise-wide sample exploration and management solutions will accelerate discovery, development and delivery, with greater speed and precision. At Azenta, we strive to keep elevating each other, our customers' work and our industry - building a healthier world for people everywhere. Position Overview The Director of the Azenta Business System will play a pivotal role in driving continuous improvement and organizational change as a member of the Corporate ABS group. They will be responsible for Lean deployment and strategy development across the UK and Germany-based sites for the Multiomics and Sample Management Solutions businesses. The ideal candidate will have significant experience driving Lean tools and methodologies while fostering a culture of Continuous Improvement across the organization. As a proven shop floor leader, they will be hands-on in Lean deployment activities including the introduction of foundational Lean tools (5S, Standard Work, TPI, Value Stream Mapping, and Problem Solving). They will balance the strategical elements of the Azenta Business System with tactical deployment. Key Responsibilities Utilizing the Azenta Business System to improve safety, quality, efficiency, cost, and other KPIs Aligning corporate strategy with site-based goals, needs, and improvement priorities Providing overall support, assistance, and direction to plant leadership teams regarding CI initiatives Utilizing data to identify gaps in performance versus best practices; work with teams to execute improvement plans Leading and coaching CI events and Kaizens through hands-on participation Developing Lean competencies in others to ensure sustainment Assisting with improvement of asset utilization and equipment management Developing training materials and effectively delivering in a team environment Understanding and applying financial drivers and key performance indicators Documenting best practices and sharing improvements to leverage results across Azenta Collaborating with global ABS leaders, plant teams, and executive leadership to ensure alignment on corporate strategy and goals Reporting Structure: Reports to Vice President, Azenta Business System Internal relationships: Plant Managers and Business Leaders No direct reports Year 1 Objectives Immersion into Azenta including ABS and existing lean methodologies. Support ABS launch strategy including democratization, culture building, and setup of ABS as a primary method of developing talent. Implement and sustain foundational Lean tools including Problem Solving and Daily Management in operations, commercial, and innovation spaces. Success will be measured by impact on SQDIP metrics. Ensure employee engagement and participation to create a culture of Continuous Improvement Education and Experience Bachelor's Degree in Engineering, Business, Operations, Chemistry, or related field 8-10 years relevant work experience across Continuous Improvement and Operations within a manufacturing/industrial environment Experience in Life Sciences, consumables/instrumentation, or regulated industry preferred. Industrial automation, genomics, cold chain, and/or GLP experience is beneficial. Visual Project Management experience preferred Training and dedicated experience with Continuous Improvement/Lean methodology; Lean certifications preferred Proven successful application of Lean tools including 80/20, Lean Leadership, including Daily Management, KPI Leadership, Standard Work, Gemba Walks, Value Stream Mapping, 6S, Transactional Process Improvements, Kanban/replenishment systems, Structured Problem Solving, RCCA, etc. Experience leading manufacturing operations in addition to dedicated Lean roles Strategy / Policy Deployment experience preferred Demonstrated ability to facilitate Kaizen events to produce sustained, measurable improvements Influential leadership skills to develop, mentor, and train employees at all levels without direct supervisory responsibility Strong interpersonal skills with the ability to relate to people at all levels of the organization Proficiency with Microsoft Office and general computer skills. Power Automate, Power Apps, Tableau experience preferred. If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at for assistance. Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. About Us Azenta is a market leader in automated bio sample management solutions and multiomics services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally. As a global leader in R&D multiomics services, Azenta Life Sciences, leads the way in providing superior data quality with unparalleled technical support to enable researchers around the world to advance their scientific discoveries faster than ever before.
Company profile: The company are a Leading supplier of printed flexible packaging solutions. They are now looking for a Customer Support Representative to join their team. Title: Customer Support Representative Salary: £27,000 - £28,000 Role and Responsibilities: To provide proactive internal coordination and a point of contact for customers. To build and maintain relationships with existing and new customers. To ensure accuracy when sending information to customers and raising sales orders and production documentation. Key Accountabilities: Develop close relationships with customers and provide a professional first point of conduct. Create a relationship where customers are confident in the information they receive and within our business. Ensure supply and production is seamless throughout the sales order and production process ensuring orders are received on time and in full. To ensure proactive contact and account management is maintained at all times and target to resolve issues within hours with regular updates to the customer. To ensure the effective coordination and distribution of information both internally and externally. To effectively facilitate all customer enquiries, making proactive contact with customers, and the production team where necessary to facilitate a positive outcome, ensuring the external sales team is enabled to focus on sales growth and new business delivery wherever possible. To manage and maintain customer forward usage where applicable to enable purchasing to maintain adequate raw material availability. Enter sales orders within 24 hours of receipt where all information is available, follow the Sales Order Processing Flow Chart for maximum efficiency, essentially ensuring the quoted price is current and correct. Support the external sales team and customers with providing trials to the specification given and ensuring they are raised in Radius as TRIALS Address customer complaints immediately on receipt ensuing the Customer Service Manager and Quality and Compliance Manager are sent full details.Liaise with all relevant departments to give as much support and information as possible to start the investigation. Manage customers redundant designs by reviewing the aged plate report no less than every 3 months, working with the Customer, Production Manager and Proofing department for disposal. Liaise with Purchasing and Planning on ALL orders and enquiries to ensure materials are available before to meet the customer requirement.This is particularly imperative on non-stock materials. To raise job packs for production 5 days advance and ensure they are in the designated area for collection, checking that all information is correct and present so production is never delayed by missing or incorrect information.If there is a delay or urgent jobs have been scheduled and are due in production within 48 hours, these job packs must be given directly to the Proofing Department. To support the other members of your team to ensure first class customer service and administration is always maintained for all customers and the team are supported equally by their colleagues. Skills and Experience: Commercial / office-based experience essential. IT competency, particularly Word and Excel skills Confident and pro-active Accuracy and attention to detail. Strong organisational skills. An ability to work under pressure and to deadlines. An ability to work independently and as a team. Professional, highly organised, articulate, self-motivated, team player, customer facing.
Jul 25, 2025
Full time
Company profile: The company are a Leading supplier of printed flexible packaging solutions. They are now looking for a Customer Support Representative to join their team. Title: Customer Support Representative Salary: £27,000 - £28,000 Role and Responsibilities: To provide proactive internal coordination and a point of contact for customers. To build and maintain relationships with existing and new customers. To ensure accuracy when sending information to customers and raising sales orders and production documentation. Key Accountabilities: Develop close relationships with customers and provide a professional first point of conduct. Create a relationship where customers are confident in the information they receive and within our business. Ensure supply and production is seamless throughout the sales order and production process ensuring orders are received on time and in full. To ensure proactive contact and account management is maintained at all times and target to resolve issues within hours with regular updates to the customer. To ensure the effective coordination and distribution of information both internally and externally. To effectively facilitate all customer enquiries, making proactive contact with customers, and the production team where necessary to facilitate a positive outcome, ensuring the external sales team is enabled to focus on sales growth and new business delivery wherever possible. To manage and maintain customer forward usage where applicable to enable purchasing to maintain adequate raw material availability. Enter sales orders within 24 hours of receipt where all information is available, follow the Sales Order Processing Flow Chart for maximum efficiency, essentially ensuring the quoted price is current and correct. Support the external sales team and customers with providing trials to the specification given and ensuring they are raised in Radius as TRIALS Address customer complaints immediately on receipt ensuing the Customer Service Manager and Quality and Compliance Manager are sent full details.Liaise with all relevant departments to give as much support and information as possible to start the investigation. Manage customers redundant designs by reviewing the aged plate report no less than every 3 months, working with the Customer, Production Manager and Proofing department for disposal. Liaise with Purchasing and Planning on ALL orders and enquiries to ensure materials are available before to meet the customer requirement.This is particularly imperative on non-stock materials. To raise job packs for production 5 days advance and ensure they are in the designated area for collection, checking that all information is correct and present so production is never delayed by missing or incorrect information.If there is a delay or urgent jobs have been scheduled and are due in production within 48 hours, these job packs must be given directly to the Proofing Department. To support the other members of your team to ensure first class customer service and administration is always maintained for all customers and the team are supported equally by their colleagues. Skills and Experience: Commercial / office-based experience essential. IT competency, particularly Word and Excel skills Confident and pro-active Accuracy and attention to detail. Strong organisational skills. An ability to work under pressure and to deadlines. An ability to work independently and as a team. Professional, highly organised, articulate, self-motivated, team player, customer facing.
Our client is a rapidly growing AI-driven analytics company serving leading global pharmaceutical clients. The organisation delivers advanced insights that empower commercial and medical teams to make data-driven decisions and drive performance. Responsibilities Lead client onboarding and engagement to ensure successful implementation and adoption Build and maintain strong stakeholder relationships, supporting ongoing account growth Collaborate with internal teams to ensure high-quality, timely delivery of client projects Drive product usage and value, managing renewals and contributing to business development Requirements Recently graduated, preferably with a degree in Life Sciences, Biotechnology or a related field Strong interest in healthcare, technology, and client-facing roles Excellent communication and organisational skills, with a proactive mindset Proficient in Microsoft Office (Excel, PowerPoint, Word) and comfortable in fast-paced environments Contract Details Start Date: ASAP Contract Type: 3 month contract with possibility to go permanent Day Rate: £150 - £180 (dependent on experience) Working Pattern: Hybrid Location: London
Jul 25, 2025
Full time
Our client is a rapidly growing AI-driven analytics company serving leading global pharmaceutical clients. The organisation delivers advanced insights that empower commercial and medical teams to make data-driven decisions and drive performance. Responsibilities Lead client onboarding and engagement to ensure successful implementation and adoption Build and maintain strong stakeholder relationships, supporting ongoing account growth Collaborate with internal teams to ensure high-quality, timely delivery of client projects Drive product usage and value, managing renewals and contributing to business development Requirements Recently graduated, preferably with a degree in Life Sciences, Biotechnology or a related field Strong interest in healthcare, technology, and client-facing roles Excellent communication and organisational skills, with a proactive mindset Proficient in Microsoft Office (Excel, PowerPoint, Word) and comfortable in fast-paced environments Contract Details Start Date: ASAP Contract Type: 3 month contract with possibility to go permanent Day Rate: £150 - £180 (dependent on experience) Working Pattern: Hybrid Location: London
Look Ahead Care Support and Housing
Newham, London
We're looking for a kind, compassionate and resilient Service Manager to join our Nimrod House service in Newham. £42,000.00 per annum, working 40 hours per week. Want to feel in control of your career? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: As the Service Manager you will be required to successfully apply for CQC registration for regulated activity and/or registered services within 6 months of appointment. You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary. You will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Operations. You will lead and manage the teams ensuring that Positive Behaviour Support is embedded in the service and provide ongoing coaching and support to allow staff to effectively support customers with high needs. Leadership Accountabilities: - Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service - Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training - Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc. - Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective - Responsible for managing and allocating customers to support staff (casework management) - Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation - Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance - Operational Accountabilities: - Drive business planning activities within your contract, ensuring relevant and challenging objectives are set and ongoing performance tracking, developing turn around action plans as necessary - Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets - Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch - Have sound knowledge of the customers living in the service and be able to promote their wellbeing and quality of life - Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources - Working with your team, lead creative and ambitious customer involvement plans across the patch and ensure successful implementation - Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards - Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI's are accurate and up to date - Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors - Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks - Responsible for managing petty cash for the service in accordance with Look Ahead procedures - Deliver an out of hours on-call service for region - Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained - Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Head of Operations Managers - Ensure that all other Look Ahead policies and procedures are adhered to This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Please see our website for the full job description.
Jul 25, 2025
Full time
We're looking for a kind, compassionate and resilient Service Manager to join our Nimrod House service in Newham. £42,000.00 per annum, working 40 hours per week. Want to feel in control of your career? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: As the Service Manager you will be required to successfully apply for CQC registration for regulated activity and/or registered services within 6 months of appointment. You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary. You will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Operations. You will lead and manage the teams ensuring that Positive Behaviour Support is embedded in the service and provide ongoing coaching and support to allow staff to effectively support customers with high needs. Leadership Accountabilities: - Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service - Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training - Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc. - Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective - Responsible for managing and allocating customers to support staff (casework management) - Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation - Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance - Operational Accountabilities: - Drive business planning activities within your contract, ensuring relevant and challenging objectives are set and ongoing performance tracking, developing turn around action plans as necessary - Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets - Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch - Have sound knowledge of the customers living in the service and be able to promote their wellbeing and quality of life - Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources - Working with your team, lead creative and ambitious customer involvement plans across the patch and ensure successful implementation - Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards - Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI's are accurate and up to date - Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors - Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks - Responsible for managing petty cash for the service in accordance with Look Ahead procedures - Deliver an out of hours on-call service for region - Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained - Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Head of Operations Managers - Ensure that all other Look Ahead policies and procedures are adhered to This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Please see our website for the full job description.
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Assistant General Manager to join our team! Assistant General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will work closely with the General Manager to implement strategies to drive club targets and member experience, alongside ensuring a smooth operation making sure day to day health & safety and compliance regulations are adhered to for everyone in the club. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks: Free Club Membership for you and your family! 50% Discount on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities for Career Advancement through internal training and development. Wagestream App: Get paid on demand! Access to our Benefits Suite. About you : As Assistant General Manager, we are looking for someone who: Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility). Experience leading a variety of functions with variable challenges and goals, or across variable depts. Experience of financial planning and management. Passionate about customer service. Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
Jul 25, 2025
Full time
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Assistant General Manager to join our team! Assistant General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will work closely with the General Manager to implement strategies to drive club targets and member experience, alongside ensuring a smooth operation making sure day to day health & safety and compliance regulations are adhered to for everyone in the club. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks: Free Club Membership for you and your family! 50% Discount on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities for Career Advancement through internal training and development. Wagestream App: Get paid on demand! Access to our Benefits Suite. About you : As Assistant General Manager, we are looking for someone who: Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility). Experience leading a variety of functions with variable challenges and goals, or across variable depts. Experience of financial planning and management. Passionate about customer service. Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
