Senior 2nd Line Engineer

2nd/3rd Line Engineer

Central London - Hybrid

Up to £45,000

MSP Experience essential - IMMEDIATE START

Are you a well-rounded 2nd/3rd Line Engineer looking to take on a challenging and dynamic role within a high-performing Managed Services Provider. This is a fantastic opportunity to join a team where no two days are the same - solving complex technical issues, working directly with clients, and staying hands-on across a broad tech stack.

Key Responsibility:

• Supporting and managing escalated issues across 2nd and 3rd Line levels
• Windows Server OS, Active Directory, Group Policy
• Microsoft 365 Suite including SharePoint, Intune, Exchange Online
• Some Azure exposure (hybrid preferred), familiarity with AWS a bonus
• Virtualisation: Hyper-V, VMware
• Networking: TCP/IP, DNS, DHCP, LAN/WAN, VPNs, VLANs. Hands on experience with routing, switching, and firewall management (WatchGuard experience is a big plus!)
• Server builds, maintenance, and troubleshooting
• Deployments and on-site installations
• Working on-site with a client once a week, representing the MSP and delivering top-tier support

Key Requirements:

• A well rounded engineer with experience in a fast-paced MSP environment.
• Solid knowledge of M365, networking, and Windows server environments
• Comfortable with firewalls, particularly WatchGuard
• Strong client-facing skills and a problem-solving mindset
• Excellent communication and organisational abilities
• Confident being an escalation point in the team

Desirable:

• Available to interview W/C 28th July & Immediate start
• Microsoft certifications
• Experience using Autotask ticketing system