Senior Associate, UK Institutional Client Services & Business Development page is loaded Senior Associate, UK Institutional Client Services & Business Development Apply locations London time type Full time posted on Posted 9 Days Ago job requisition id Notes to applicants: Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role. Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer. Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply. The use of Artificial Intelligence during interviews and skill testing is prohibited, unless Dimensional Fund Advisors has authorized such use. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request. Job Description: The UK is a strategic area of focus for the firm, and as such, we are growing our team based in London that focuses on Institutions, Consultant Relations, New Client Acquisition and Client Servicing. We work with large Institutions, Financial Intermediaries, Insurance Companies, Banks and Wealth Managers and by building strong relationships with these organisations, Dimensional is better equipped to understand their investment needs and identify opportunities. The team use their detailed knowledge of the broader investment industry and Dimensional's unique investment approach, to provide solutions for prospects and clients across the region. This is a fantastic opportunity to join a high calibre group of people who demonstrate drive, ambition, and initiative. In return, you will be rewarded with genuine career development opportunities. The Opportunity As a Senior Associate within EMEA's Global Client Group, you would be responsible for supporting activities in business development, relationship management and client servicing. This is a broad role dedicated to building and maintaining relationships with Investment Consultants, large asset owners and decision makers across DB, DC, Insurance, Discretionary Fund Managers and Wealth Managers (including Family Offices). You will play an integral role in delivering high quality relationship management, superior query resolution expertise and highly detailed technical investment support. It will be through the application of these tasks and interactions that you will deliver an outstanding Dimensional experience for our clients. The role reports into the Head of the Client Relationship Group, EMEA, and you'll be aligned to the team focused on the UK Institutional market and benefit from coaching and mentoring from within the team. Responsibilities Support Regional Directors with all aspects of relationship management and business development for both new and existing clients. You will be fully adept at navigating local regulatory, legal and marketing requirements Actively empowered to lead on an agreed group of organisations and implement a proactive outreach strategy. Attend and/or lead appropriate meetings with clients and prospects. Develop and maintain client facing presentations and many other aspects of business development. Assist in procurement activities through Requests for Information, Requests for Proposals or Due Diligence Questionnaires. You will interact with Legal, Compliance, Marketing, Investments, Trading, Operations and Portfolio Analytics teams regularly. Strong articulation of Dimensional's investment approach and how this benefits clients. Maintain up-to-date knowledge of our investment strategies, including opportunities to customise this for segregated accounts. Manage all aspects of Client onboarding, Transition Management and changes/updates to investment guidelines or legal agreements. Maintain client and prospect information in Dimensional's CRM system by accurately and timely recording of activities. Foster and leverage relationships with new colleagues and our other DFA offices. Qualifications Bachelor's Degree, or equivalent, in Finance, Business, Economics or related field preferred. Demonstrate a strong record in delivering exemplary client service. Proven analytical and numeracy skills with a high attention to detail. Excellent time management, prioritisation skills, resourceful and analytical. Strong written and verbal communication skills. Ability to work effectively in a fast-paced environment and to tight deadlines. Confident self-starter capable of managing multiple projects. Strong computer skills with proficiency in Excel, PowerPoint and Word. Hold, or complete the Investment Management Certificate by the end of probation (6 months). Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth. It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.
Jul 26, 2025
Full time
Senior Associate, UK Institutional Client Services & Business Development page is loaded Senior Associate, UK Institutional Client Services & Business Development Apply locations London time type Full time posted on Posted 9 Days Ago job requisition id Notes to applicants: Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role. Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer. Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply. The use of Artificial Intelligence during interviews and skill testing is prohibited, unless Dimensional Fund Advisors has authorized such use. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request. Job Description: The UK is a strategic area of focus for the firm, and as such, we are growing our team based in London that focuses on Institutions, Consultant Relations, New Client Acquisition and Client Servicing. We work with large Institutions, Financial Intermediaries, Insurance Companies, Banks and Wealth Managers and by building strong relationships with these organisations, Dimensional is better equipped to understand their investment needs and identify opportunities. The team use their detailed knowledge of the broader investment industry and Dimensional's unique investment approach, to provide solutions for prospects and clients across the region. This is a fantastic opportunity to join a high calibre group of people who demonstrate drive, ambition, and initiative. In return, you will be rewarded with genuine career development opportunities. The Opportunity As a Senior Associate within EMEA's Global Client Group, you would be responsible for supporting activities in business development, relationship management and client servicing. This is a broad role dedicated to building and maintaining relationships with Investment Consultants, large asset owners and decision makers across DB, DC, Insurance, Discretionary Fund Managers and Wealth Managers (including Family Offices). You will play an integral role in delivering high quality relationship management, superior query resolution expertise and highly detailed technical investment support. It will be through the application of these tasks and interactions that you will deliver an outstanding Dimensional experience for our clients. The role reports into the Head of the Client Relationship Group, EMEA, and you'll be aligned to the team focused on the UK Institutional market and benefit from coaching and mentoring from within the team. Responsibilities Support Regional Directors with all aspects of relationship management and business development for both new and existing clients. You will be fully adept at navigating local regulatory, legal and marketing requirements Actively empowered to lead on an agreed group of organisations and implement a proactive outreach strategy. Attend and/or lead appropriate meetings with clients and prospects. Develop and maintain client facing presentations and many other aspects of business development. Assist in procurement activities through Requests for Information, Requests for Proposals or Due Diligence Questionnaires. You will interact with Legal, Compliance, Marketing, Investments, Trading, Operations and Portfolio Analytics teams regularly. Strong articulation of Dimensional's investment approach and how this benefits clients. Maintain up-to-date knowledge of our investment strategies, including opportunities to customise this for segregated accounts. Manage all aspects of Client onboarding, Transition Management and changes/updates to investment guidelines or legal agreements. Maintain client and prospect information in Dimensional's CRM system by accurately and timely recording of activities. Foster and leverage relationships with new colleagues and our other DFA offices. Qualifications Bachelor's Degree, or equivalent, in Finance, Business, Economics or related field preferred. Demonstrate a strong record in delivering exemplary client service. Proven analytical and numeracy skills with a high attention to detail. Excellent time management, prioritisation skills, resourceful and analytical. Strong written and verbal communication skills. Ability to work effectively in a fast-paced environment and to tight deadlines. Confident self-starter capable of managing multiple projects. Strong computer skills with proficiency in Excel, PowerPoint and Word. Hold, or complete the Investment Management Certificate by the end of probation (6 months). Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth. It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.
AboutEnergy Systems We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry. Do you want to be part of an organization dedicated to tackling global issues such as climate change? Are you enthusiastic about modernizing energy systems to support decarbonization, electrification, and the energy transition? Are you looking for an opportunity to collaborate with a team of engaged, creative colleagues to deliver industry-leading solutions to grid modernization? DNV is growing its grid modernization service offering to provide customers with strategic advisory support as they adapt their transmission and distribution networks to be resilient, reliable, flexible, secure, and equitable. DNV is seeking a Grid Modernization Business Development Leader to lead business development efforts for this service, working with new and existing customers throughout planning, integration, monitoring, and operation of grid modernization efforts to incorporate increased electrification, expansion of clean energy generation and storage resources, and general grid expansion. This includes efforts around distribution planning, Distributed Energy Resource Management Systems (DERMS) and Advanced Distribution Management Systems (ADMS) advisory, standardization of data protocols (such as the Common Information Model or CIM), and integration of benefit cost assessment (BCA) frameworks that consider advanced grid solutions alongside traditional assets. The Business Development Leader will be responsible for growing key services and will have a strong market and customer focus. You will manage customer relations, customer feedback, and help the Grid Modernization team develop and execute on the strategy to expand services. Collaborating closely with other leaders, you will be responsible for developing targeted key services in grid modernization. The ideal candidate will bring existing relationships with utility customers and can develop sole source opportunities from this customer base while also managing bids for competitive solicitations. This role is based at our DNV office in North Andover or Medford, MA; Portland, ME; New York, NY; Oakland, CA; Arlington, VA; Madison, WI; Seattle, WA, Portland, OR and Houston, TX , presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process. What you'll do: Lead business development efforts to expand grid modernization services for existing and new customers. Create resources and support tools for grid modernization strategies that help customers develop strategies to procure and/or integrate solutions such as DERMS and ADMS. Support project-based teams in the delivery of studies and analyses, acting as a leader and subject matter expert. While this role is focused on business development, the ideal candidate will be expected to spend about 30% of their time on client projects after the role is established. Interpret customers' problems to be solved and convert into value-added opportunities. Collaborate with DNV staff on other teams in North America and globally (Digitalization & Analytics, Design & Evaluation, and Engineering & Technology, Power System Advisory, Storage and Grid Edge, and Renewables Advisory) to identify opportunities for collaboration and innovation and develop creative approaches to customer problems. Operate with a teamwork mentality that leads to building and maintaining interpersonal relationships, providing guidance to researchers and consultants and collaborating with other project managers and team members to share knowledge and best practices Ensure all work products are high quality, effective, and timely; effectively utilize analysts and consultants at DNV to effectively ensure high standards of accuracy. Act as a public spokesperson for DNV representing the organization at conferences and other public speaking venues. Generous paid time off (vacation, sick days, company holidays, personal days) Multiple Medical and Dental benefit plans to choose from, Vision benefits Spending accounts - FSA, Dependent Care, Commuter Benefits, company-seeded HSA Employer-paid, therapist-led, virtual care services through Talkspace 401(k) with company match Company provided life insurance, short-term, and long-term disability benefits Education reimbursement program Flexible work schedule Charitable Matched Giving and Volunteer Rewards through our Impact Program Volunteer time off (VTO) paid by the company Career advancement opportunities Benefits vary based on position, tenure, location, and employee election DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (). Information received relating to accommodation will be addressed confidentially. For more information DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. The range of starting pay for this role is $140,000.00-$195,000.00." What's Required Bachelor's degree with emphasis in a relevant discipline (Such as Business, Statistics, Economics, Environmental and Energy Policy, Engineering) Minimum of 10 years of work experience in transmission and distribution planning or operations, grid modernization, or power systems engineering in the energy industry Experience with business development (proposal development and/or proactive business development) Demonstrated curiosity and desire to continue learning and evolving with the market. An understanding of technologies and trends in transmission/distribution planning and grid modernization market developments, policies, and best practices. Willingness to undertake new and exciting activities and think creatively to find a solution to a problem. An interest in using data and research to tell a story. Motivation for sourcing and/or successfully steering efforts to obtain new business Excellent written and verbal English communication skills; demonstrated ability to write for different audiences, including proposal development Comfortable communicating with team members with different cultural backgrounds and experience. Ability to work collaboratively with a diverse team and have a positive, team-oriented attitude and professional demeanor Strong written and verbal English communication skills We conduct pre-employment drug and background screening What is Preferred Master's degree or emphasis in a relevant discipline (Such as Business, Statistics, Economics, Environmental and Energy Policy, Engineering) Experience in a consulting or team-based research environment or experience working at or with electric utilities, regional grid operators, or other relevant organizations developing energy transition initiatives and analyses. Experience in the analysis of grid services and impact opportunities of EE, DR, DER, electrification, VPPs and NWAs. Immigration-related employment benefits, for example visa sponsorship, are not available for this position
Jul 26, 2025
Full time
AboutEnergy Systems We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry. Do you want to be part of an organization dedicated to tackling global issues such as climate change? Are you enthusiastic about modernizing energy systems to support decarbonization, electrification, and the energy transition? Are you looking for an opportunity to collaborate with a team of engaged, creative colleagues to deliver industry-leading solutions to grid modernization? DNV is growing its grid modernization service offering to provide customers with strategic advisory support as they adapt their transmission and distribution networks to be resilient, reliable, flexible, secure, and equitable. DNV is seeking a Grid Modernization Business Development Leader to lead business development efforts for this service, working with new and existing customers throughout planning, integration, monitoring, and operation of grid modernization efforts to incorporate increased electrification, expansion of clean energy generation and storage resources, and general grid expansion. This includes efforts around distribution planning, Distributed Energy Resource Management Systems (DERMS) and Advanced Distribution Management Systems (ADMS) advisory, standardization of data protocols (such as the Common Information Model or CIM), and integration of benefit cost assessment (BCA) frameworks that consider advanced grid solutions alongside traditional assets. The Business Development Leader will be responsible for growing key services and will have a strong market and customer focus. You will manage customer relations, customer feedback, and help the Grid Modernization team develop and execute on the strategy to expand services. Collaborating closely with other leaders, you will be responsible for developing targeted key services in grid modernization. The ideal candidate will bring existing relationships with utility customers and can develop sole source opportunities from this customer base while also managing bids for competitive solicitations. This role is based at our DNV office in North Andover or Medford, MA; Portland, ME; New York, NY; Oakland, CA; Arlington, VA; Madison, WI; Seattle, WA, Portland, OR and Houston, TX , presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process. What you'll do: Lead business development efforts to expand grid modernization services for existing and new customers. Create resources and support tools for grid modernization strategies that help customers develop strategies to procure and/or integrate solutions such as DERMS and ADMS. Support project-based teams in the delivery of studies and analyses, acting as a leader and subject matter expert. While this role is focused on business development, the ideal candidate will be expected to spend about 30% of their time on client projects after the role is established. Interpret customers' problems to be solved and convert into value-added opportunities. Collaborate with DNV staff on other teams in North America and globally (Digitalization & Analytics, Design & Evaluation, and Engineering & Technology, Power System Advisory, Storage and Grid Edge, and Renewables Advisory) to identify opportunities for collaboration and innovation and develop creative approaches to customer problems. Operate with a teamwork mentality that leads to building and maintaining interpersonal relationships, providing guidance to researchers and consultants and collaborating with other project managers and team members to share knowledge and best practices Ensure all work products are high quality, effective, and timely; effectively utilize analysts and consultants at DNV to effectively ensure high standards of accuracy. Act as a public spokesperson for DNV representing the organization at conferences and other public speaking venues. Generous paid time off (vacation, sick days, company holidays, personal days) Multiple Medical and Dental benefit plans to choose from, Vision benefits Spending accounts - FSA, Dependent Care, Commuter Benefits, company-seeded HSA Employer-paid, therapist-led, virtual care services through Talkspace 401(k) with company match Company provided life insurance, short-term, and long-term disability benefits Education reimbursement program Flexible work schedule Charitable Matched Giving and Volunteer Rewards through our Impact Program Volunteer time off (VTO) paid by the company Career advancement opportunities Benefits vary based on position, tenure, location, and employee election DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (). Information received relating to accommodation will be addressed confidentially. For more information DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. The range of starting pay for this role is $140,000.00-$195,000.00." What's Required Bachelor's degree with emphasis in a relevant discipline (Such as Business, Statistics, Economics, Environmental and Energy Policy, Engineering) Minimum of 10 years of work experience in transmission and distribution planning or operations, grid modernization, or power systems engineering in the energy industry Experience with business development (proposal development and/or proactive business development) Demonstrated curiosity and desire to continue learning and evolving with the market. An understanding of technologies and trends in transmission/distribution planning and grid modernization market developments, policies, and best practices. Willingness to undertake new and exciting activities and think creatively to find a solution to a problem. An interest in using data and research to tell a story. Motivation for sourcing and/or successfully steering efforts to obtain new business Excellent written and verbal English communication skills; demonstrated ability to write for different audiences, including proposal development Comfortable communicating with team members with different cultural backgrounds and experience. Ability to work collaboratively with a diverse team and have a positive, team-oriented attitude and professional demeanor Strong written and verbal English communication skills We conduct pre-employment drug and background screening What is Preferred Master's degree or emphasis in a relevant discipline (Such as Business, Statistics, Economics, Environmental and Energy Policy, Engineering) Experience in a consulting or team-based research environment or experience working at or with electric utilities, regional grid operators, or other relevant organizations developing energy transition initiatives and analyses. Experience in the analysis of grid services and impact opportunities of EE, DR, DER, electrification, VPPs and NWAs. Immigration-related employment benefits, for example visa sponsorship, are not available for this position
Maximise the value our customers derive from PortSwigger by building trusted relationships, delivering technical guidance, and driving success at every stage of their journey. PortSwigger is on a mission to secure the web. Trusted by over 16,000 organisations worldwide-including Microsoft, Amazon, and NASA-our cutting-edge security tools empower businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we're building our first dedicated Customer Success team to deepen relationships, drive retention, and ensure customers unlock the full value of our products. We're looking for a technically-savvy Customer Success Manager to join this team and help shape its future. This is an exciting opportunity for a proactive and results-driven individual to make a significant impact in a fast-paced, innovative environment. The Opportunity As a Customer Success Manager at PortSwigger, you will be the trusted advisor for a portfolio of high-value customers, ensuring they achieve their objectives and maximise the value of our products. With customers ranging from security engineers to senior technical leaders, you'll need a strong aptitude for understanding complex technical concepts and translating them into actionable guidance. You'll also play a critical role in fostering long-term relationships, advocating for customer needs, and driving account retention and growth. What You'll Do Technical Understanding and Enablement Build a deep understanding of PortSwigger's products, features, and roadmaps to guide customers in maximising value. Act as a product advocate, helping customers troubleshoot challenges, implement best practices, and optimise their environments. Deliver tailored enablement sessions and resources for customers with varying technical skill levels, from developers to security teams. Customer Onboarding Develop and execute effective onboarding plans for new customers. Ensure customers understand the value proposition and can effectively utilize our products. Coordinate training sessions and provide ongoing support to ensure customers are proficient in using our platform. Customer Relationship Management Set clear expectations and track key performance indicators (KPIs) to measure success. Build and nurture long-term relationships with key stakeholders across customer organisations, acting as a trusted advisor. Understand customer goals and challenges to develop tailored success plans that align PortSwigger's offerings with their business objectives. Conduct regular check-ins and Quarterly Business Reviews (QBRs) to communicate value, identify new opportunities, and ensure satisfaction. Retention and Growth Proactively identify opportunities for upselling, cross-selling, and renewals by deeply understanding customer needs and business objectives. Own and forecast the retention and growth metrics for your customer portfolio. Collaborate with Sales on strategic account plans and handovers. Work closely with the sales team to close expansion deals. Advocacy and Feedback Serve as the voice of the customer within PortSwigger, advocating for their needs to Product, Engineering, and Support teams. Collect feedback and insights from customers to shape product roadmaps and enhance the customer experience. Program Development Contribute to building and refining the Customer Success program, including processes, metrics, and best practices. Provide insights and feedback to influence the roadmap for products and services. Generate regular reports on customer health, satisfaction, and usage. About You Skills and Experience 5+ years of experience in a Customer Success, Account Management, or similar client-facing role in a SaaS or tech environment. Proven track record of managing and growing enterprise accounts, delivering on retention and growth targets. Strong technical acumen and ability to learn and communicate complex concepts; prior experience working with highly technical products or in a technical field is a significant advantage. Familiarity with web security, software development, or related technical domains is highly desirable. Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including technical teams and executives. Analytical mindset with the ability to synthesise data into actionable insights and strategies. Experience leading QBRs and strategic planning sessions with customers. Attributes Customer-Centric Mindset: Passionate about delivering exceptional value and experiences. Relationship Builder: Empathetic, trustworthy, and skilled at fostering long-term partnerships. Problem Solver: Strategic thinker who can anticipate challenges and develop creative solutions. Technically Curious: Eager to develop expertise in PortSwigger's products and the broader cybersecurity industry. Self-Starter: Proactive and capable of thriving in a fast-paced, dynamic environment. Why join us? We foster an inclusive and high-performance culture with a focus on work-life balance. We believe in rewarding people generously and offer a competitive salary based on individual skills and contribution. We host regular team events and have fantastic summer and winter parties. You'll be part of a humble, supportive, and fun team that values collaboration, humour, and a strong sense of belonging. We offer share options, 8% employer pension contribution, life assurance, income protection, private medical insurance, and 25 days holiday (plus public holidays). Our working hours are flexible, with core hours from 9am to 4pm We work best when we are together on site
Jul 25, 2025
Full time
Maximise the value our customers derive from PortSwigger by building trusted relationships, delivering technical guidance, and driving success at every stage of their journey. PortSwigger is on a mission to secure the web. Trusted by over 16,000 organisations worldwide-including Microsoft, Amazon, and NASA-our cutting-edge security tools empower businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we're building our first dedicated Customer Success team to deepen relationships, drive retention, and ensure customers unlock the full value of our products. We're looking for a technically-savvy Customer Success Manager to join this team and help shape its future. This is an exciting opportunity for a proactive and results-driven individual to make a significant impact in a fast-paced, innovative environment. The Opportunity As a Customer Success Manager at PortSwigger, you will be the trusted advisor for a portfolio of high-value customers, ensuring they achieve their objectives and maximise the value of our products. With customers ranging from security engineers to senior technical leaders, you'll need a strong aptitude for understanding complex technical concepts and translating them into actionable guidance. You'll also play a critical role in fostering long-term relationships, advocating for customer needs, and driving account retention and growth. What You'll Do Technical Understanding and Enablement Build a deep understanding of PortSwigger's products, features, and roadmaps to guide customers in maximising value. Act as a product advocate, helping customers troubleshoot challenges, implement best practices, and optimise their environments. Deliver tailored enablement sessions and resources for customers with varying technical skill levels, from developers to security teams. Customer Onboarding Develop and execute effective onboarding plans for new customers. Ensure customers understand the value proposition and can effectively utilize our products. Coordinate training sessions and provide ongoing support to ensure customers are proficient in using our platform. Customer Relationship Management Set clear expectations and track key performance indicators (KPIs) to measure success. Build and nurture long-term relationships with key stakeholders across customer organisations, acting as a trusted advisor. Understand customer goals and challenges to develop tailored success plans that align PortSwigger's offerings with their business objectives. Conduct regular check-ins and Quarterly Business Reviews (QBRs) to communicate value, identify new opportunities, and ensure satisfaction. Retention and Growth Proactively identify opportunities for upselling, cross-selling, and renewals by deeply understanding customer needs and business objectives. Own and forecast the retention and growth metrics for your customer portfolio. Collaborate with Sales on strategic account plans and handovers. Work closely with the sales team to close expansion deals. Advocacy and Feedback Serve as the voice of the customer within PortSwigger, advocating for their needs to Product, Engineering, and Support teams. Collect feedback and insights from customers to shape product roadmaps and enhance the customer experience. Program Development Contribute to building and refining the Customer Success program, including processes, metrics, and best practices. Provide insights and feedback to influence the roadmap for products and services. Generate regular reports on customer health, satisfaction, and usage. About You Skills and Experience 5+ years of experience in a Customer Success, Account Management, or similar client-facing role in a SaaS or tech environment. Proven track record of managing and growing enterprise accounts, delivering on retention and growth targets. Strong technical acumen and ability to learn and communicate complex concepts; prior experience working with highly technical products or in a technical field is a significant advantage. Familiarity with web security, software development, or related technical domains is highly desirable. Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including technical teams and executives. Analytical mindset with the ability to synthesise data into actionable insights and strategies. Experience leading QBRs and strategic planning sessions with customers. Attributes Customer-Centric Mindset: Passionate about delivering exceptional value and experiences. Relationship Builder: Empathetic, trustworthy, and skilled at fostering long-term partnerships. Problem Solver: Strategic thinker who can anticipate challenges and develop creative solutions. Technically Curious: Eager to develop expertise in PortSwigger's products and the broader cybersecurity industry. Self-Starter: Proactive and capable of thriving in a fast-paced, dynamic environment. Why join us? We foster an inclusive and high-performance culture with a focus on work-life balance. We believe in rewarding people generously and offer a competitive salary based on individual skills and contribution. We host regular team events and have fantastic summer and winter parties. You'll be part of a humble, supportive, and fun team that values collaboration, humour, and a strong sense of belonging. We offer share options, 8% employer pension contribution, life assurance, income protection, private medical insurance, and 25 days holiday (plus public holidays). Our working hours are flexible, with core hours from 9am to 4pm We work best when we are together on site
Quantity Surveyor We are working with a respected and award-winning multi-disciplinary consultancy that includes Architects, Project Managers, Quantity Surveyors, and Interior Designers. Known for delivering innovative design solutions, they are seeking a qualified Quantity Surveyor to join their dynamic team and support their continued success. Key Responsibilities: Prepare detailed cost estimates, feasibility studies, and establish budgets for proposed projects. Develop tender documents, contracts, and bills of quantities, and manage procurement processes. Monitor project expenditure and ensure adherence to budgets, providing financial progress reports. Value completed work, arrange payments, and manage interim valuations and final accounts. Identify potential risks, conduct cost-benefit analysis, and develop mitigation strategies. Ensure compliance with relevant construction laws and regulations; advise on contractual matters. Promote sustainable construction methods and value engineering principles. Candidate Profile: HNC or degree in Quantity Surveying or a related disciplin Chartered (MRICS) or actively working towards chartered status. Demonstrable experience in cost estimation, contract management, and budget control. Good working knowledge of construction law and regulatory compliance. Excellent analytical, negotiation, and communication skills. High level of accuracy and attention to detail. Proficient in relevant software such as Masterbill, Bluebeam, and Microsoft Excel. Willingness toWhat's on Offer travel to client sites as needed. What's on offer Competitive salary package. Clear opportunities for career progression. 21 days holiday (rising to 30 days with length of service and seniority) Company pension scheme Medicash health insurance, including virtual GP access, health treatments, discounted gym membership, and retail offers. Access to mental health support and funded counselling. Cycle to work and tech purchasing schemes. Regular team social events and volunteering opportunities. This role offers the opportunity to develop within a supportive environment where your input is valued, and your career can thrive. If you're a motivated Quantity Surveyor seeking long-term career growth within a respected consultancy, we would love to hear from you. Apply today to find out more or to arrange a confidential conversation. Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jul 25, 2025
Full time
Quantity Surveyor We are working with a respected and award-winning multi-disciplinary consultancy that includes Architects, Project Managers, Quantity Surveyors, and Interior Designers. Known for delivering innovative design solutions, they are seeking a qualified Quantity Surveyor to join their dynamic team and support their continued success. Key Responsibilities: Prepare detailed cost estimates, feasibility studies, and establish budgets for proposed projects. Develop tender documents, contracts, and bills of quantities, and manage procurement processes. Monitor project expenditure and ensure adherence to budgets, providing financial progress reports. Value completed work, arrange payments, and manage interim valuations and final accounts. Identify potential risks, conduct cost-benefit analysis, and develop mitigation strategies. Ensure compliance with relevant construction laws and regulations; advise on contractual matters. Promote sustainable construction methods and value engineering principles. Candidate Profile: HNC or degree in Quantity Surveying or a related disciplin Chartered (MRICS) or actively working towards chartered status. Demonstrable experience in cost estimation, contract management, and budget control. Good working knowledge of construction law and regulatory compliance. Excellent analytical, negotiation, and communication skills. High level of accuracy and attention to detail. Proficient in relevant software such as Masterbill, Bluebeam, and Microsoft Excel. Willingness toWhat's on Offer travel to client sites as needed. What's on offer Competitive salary package. Clear opportunities for career progression. 21 days holiday (rising to 30 days with length of service and seniority) Company pension scheme Medicash health insurance, including virtual GP access, health treatments, discounted gym membership, and retail offers. Access to mental health support and funded counselling. Cycle to work and tech purchasing schemes. Regular team social events and volunteering opportunities. This role offers the opportunity to develop within a supportive environment where your input is valued, and your career can thrive. If you're a motivated Quantity Surveyor seeking long-term career growth within a respected consultancy, we would love to hear from you. Apply today to find out more or to arrange a confidential conversation. Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 25, 2025
Full time
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Do you have a passion for the life science industry and helping clients overcome business challenges? Then join the Intelligence Division at Hanson Wade. Hanson Wade Intelligence provides custom market research and scientific consultancy, transforming data into insights allowing our clients to make more informed and better strategic decision, decreasing risk and increasing the chances of success. Specialising in identifying the niche information needs for rapidly innovating fields in the life sciences, you will have the opportunity to work on bespoke projects that help biopharma clients develop innovative products, form partnerships, access new markets and refine their strategic decision-making. About the role: As a Senior Research Manager / Associate Director, you will be responsible for: Overseeing the execution of bespoke qualitative and quantitative primary and secondary market research projects. Tasks include: Project management: Day-to-day project management to ensure logistics run smoothly Delegation: Delegation of tasks to more junior and overseeing their successful execution Material design: Finalising study materials (e.g. discussion guides, surveys) and analytical plans in conjunction with senior team Moderation: Moderation of interviews Data analysis: Critical analysis of data, and development of narrative to answer client's key objectives Presentation: Finalising presentation of insights in conjunction with senior team including clear visualisations and ensuring successful delivery to client Actively pursuing business development opportunities. Tasks include. Proposals: Design optimal research programme and write content for proposals in conjunction with senior team Marketing: Creating pieces of marketing collateral Account management: Driving account planning / activities, including inter-departmentally Productization: Identify opportunities to productize / expand team offerings You will also be expected to be seen as leader within the team, line managing at least one person, mentoring others as needed, and identifying opportunities for on-the-job and more formal training. About you: Has a passion for life science industry and advancing scientific discovery A clear interest in data analysis and uncovering insights; a curious mind The ability to think strategically about implications for client's business challenges Interest in understanding drivers of behaviour The ability to deliver premium quality service and being accountable for success A friendly, empathetic, reliable, agile, hard-working and proactive approach to working in a team A drive for self-improvement to gain new skills and recover from setbacks Education and experience: At least a B.Sc. in a life science subject with a strong academic record: A masters with distinction or PhD degree is preferred At least 5+ years in life sciences or pharma market research / consulting Why Choose Us?: We offer well-being bonuses such as a personal learning budget, mindfulness sessions in the office, employee assistance programme and well-being champions Private health and life insurance Hybrid working arrangement - 1 day a week in the office in London Victoria A range of different social clubs such as, book club, five-a-side, parents support network, chess club and more 1 extra day of annual leave each year, up to 30 days of annual leave (not including public holidays) Access to our Wader Hub benefits platform which include, retail, gym, hospitality, and wellness discounts Volunteer day (we offer all our employees the chance to take a day on us to get out there and do some good!) Monthly awards and social events (we're talking sports days, karaoke nights, theatre trips, cooking courses, you name it!) Sabbatical options after 2 and 5 years Opportunities for professional education sponsorship Access to individual career coaching to develop your career from day one We offer well-being bonuses such as a personal learning budget, mindfulness sessions in the office, employee assistance programme and well-being champions Salary: £50,000-70,000 depending on experience Please note, we cannot provide visa sponsorship for this role
Jul 25, 2025
Full time
Do you have a passion for the life science industry and helping clients overcome business challenges? Then join the Intelligence Division at Hanson Wade. Hanson Wade Intelligence provides custom market research and scientific consultancy, transforming data into insights allowing our clients to make more informed and better strategic decision, decreasing risk and increasing the chances of success. Specialising in identifying the niche information needs for rapidly innovating fields in the life sciences, you will have the opportunity to work on bespoke projects that help biopharma clients develop innovative products, form partnerships, access new markets and refine their strategic decision-making. About the role: As a Senior Research Manager / Associate Director, you will be responsible for: Overseeing the execution of bespoke qualitative and quantitative primary and secondary market research projects. Tasks include: Project management: Day-to-day project management to ensure logistics run smoothly Delegation: Delegation of tasks to more junior and overseeing their successful execution Material design: Finalising study materials (e.g. discussion guides, surveys) and analytical plans in conjunction with senior team Moderation: Moderation of interviews Data analysis: Critical analysis of data, and development of narrative to answer client's key objectives Presentation: Finalising presentation of insights in conjunction with senior team including clear visualisations and ensuring successful delivery to client Actively pursuing business development opportunities. Tasks include. Proposals: Design optimal research programme and write content for proposals in conjunction with senior team Marketing: Creating pieces of marketing collateral Account management: Driving account planning / activities, including inter-departmentally Productization: Identify opportunities to productize / expand team offerings You will also be expected to be seen as leader within the team, line managing at least one person, mentoring others as needed, and identifying opportunities for on-the-job and more formal training. About you: Has a passion for life science industry and advancing scientific discovery A clear interest in data analysis and uncovering insights; a curious mind The ability to think strategically about implications for client's business challenges Interest in understanding drivers of behaviour The ability to deliver premium quality service and being accountable for success A friendly, empathetic, reliable, agile, hard-working and proactive approach to working in a team A drive for self-improvement to gain new skills and recover from setbacks Education and experience: At least a B.Sc. in a life science subject with a strong academic record: A masters with distinction or PhD degree is preferred At least 5+ years in life sciences or pharma market research / consulting Why Choose Us?: We offer well-being bonuses such as a personal learning budget, mindfulness sessions in the office, employee assistance programme and well-being champions Private health and life insurance Hybrid working arrangement - 1 day a week in the office in London Victoria A range of different social clubs such as, book club, five-a-side, parents support network, chess club and more 1 extra day of annual leave each year, up to 30 days of annual leave (not including public holidays) Access to our Wader Hub benefits platform which include, retail, gym, hospitality, and wellness discounts Volunteer day (we offer all our employees the chance to take a day on us to get out there and do some good!) Monthly awards and social events (we're talking sports days, karaoke nights, theatre trips, cooking courses, you name it!) Sabbatical options after 2 and 5 years Opportunities for professional education sponsorship Access to individual career coaching to develop your career from day one We offer well-being bonuses such as a personal learning budget, mindfulness sessions in the office, employee assistance programme and well-being champions Salary: £50,000-70,000 depending on experience Please note, we cannot provide visa sponsorship for this role
Head of Sales and Service Location: Ely, Cambridgeshire Hours: 40 hours per week Monday Friday (Office based) Hourly Rate / Salary: Up to £70,000 + quarterly bonus of up to 10% of salary. Benefits: 22 days holiday + 8 bank holidays (increase in holiday entitlement to 23 days after 3 years, 25 days after 5 years, 27 days after 10 years), opportunity to buy additional holiday, employee of the month scheme, Long service monetary voucher awards for 3, 5, 7 and 10 years service, refer a friend scheme, Royal London Pension, EAP support, private medical insurance, employee discount platform, online GP service, annual events, free eye tests Duration: Permanent A people management role that will involve the performance management, structure and support of a multi-disciplinary team of 16, overseeing internal, external sales and customer service. You will have proven strategic experience in the development of high functioning teams who work well against set performance indicators. It will be important during the interview process that you can demonstrate how you have developed under-performing sales teams into successful ones, alongside being heavily involved in recruitment, and large-scale growth as our client goes through a period of significant investment and growth itself. Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. Job Duties: Driving performance through positive reinforcement and strategic planning Defining and implementing new processes and procedures Setting and monitoring KPI targets for sales and aftersales teams Training of new starters in the team Recruitment, selection and onboarding of new team members Performance management including 121 s and performance reviews Key reporting to senior management on SLAs Dealing with escalated complaints from customers Holding investigations into quality issues Allocation of resource during periods of staff absence Skills and Experience Required: Proven people management experience within a sales environment Ability to work under pressure to improve performance Sales orientated with a passion for excellent customer service Good business acumen and commercial awareness Ability to communicate to various stakeholders If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
Jul 25, 2025
Full time
Head of Sales and Service Location: Ely, Cambridgeshire Hours: 40 hours per week Monday Friday (Office based) Hourly Rate / Salary: Up to £70,000 + quarterly bonus of up to 10% of salary. Benefits: 22 days holiday + 8 bank holidays (increase in holiday entitlement to 23 days after 3 years, 25 days after 5 years, 27 days after 10 years), opportunity to buy additional holiday, employee of the month scheme, Long service monetary voucher awards for 3, 5, 7 and 10 years service, refer a friend scheme, Royal London Pension, EAP support, private medical insurance, employee discount platform, online GP service, annual events, free eye tests Duration: Permanent A people management role that will involve the performance management, structure and support of a multi-disciplinary team of 16, overseeing internal, external sales and customer service. You will have proven strategic experience in the development of high functioning teams who work well against set performance indicators. It will be important during the interview process that you can demonstrate how you have developed under-performing sales teams into successful ones, alongside being heavily involved in recruitment, and large-scale growth as our client goes through a period of significant investment and growth itself. Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. Job Duties: Driving performance through positive reinforcement and strategic planning Defining and implementing new processes and procedures Setting and monitoring KPI targets for sales and aftersales teams Training of new starters in the team Recruitment, selection and onboarding of new team members Performance management including 121 s and performance reviews Key reporting to senior management on SLAs Dealing with escalated complaints from customers Holding investigations into quality issues Allocation of resource during periods of staff absence Skills and Experience Required: Proven people management experience within a sales environment Ability to work under pressure to improve performance Sales orientated with a passion for excellent customer service Good business acumen and commercial awareness Ability to communicate to various stakeholders If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
Executive Search Coordinator page is loaded Executive Search Coordinator Apply locations London time type Full time posted on Posted Yesterday time left to apply End Date: August 27, 2025 (30+ days left to apply) job requisition id R Who are we? Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Executive Search Coordinator The internal Executive Search team is a newly established team in Howden - this is a strategic initiative to deliver high quality talent acquisition, reduce dependency on retained search firms and deliver an excellent service to the business. The Executive Search Coordinator will play a crucial role in the build out of this function as we seek to create demonstratable value. Reporting to the Group Executive Search Lead, your primary focus will be to provide coordination and administrative support for the end-to-end recruitment process, whilst communicating with a broad range of stakeholders. The successful candidate will bring with them prior experience either within recruitment coordination or another similar role that requires a high level of organisational skill and a proactive mindset. You will be a results-focused, enthusiastic and diligent individual who is comfortable dealing with very senior candidates and internal stakeholders. You will have confidence to make decisions independently but also the discretion to identify where further engagement is needed, whilst also being effective of anticipating and flagging issues and challenges. Key Accountabilities Coordination of calendars for interviews, feedback calls and hiring manager updates. This will include direct engagement with senior candidates, search firms, and the most senior hiring managers at Howden. Creation of key documents to support the executive search process, such as intake summaries, candidate reports and offer approvals. Draft progress reports to reflect current candidate pipeline for hiring managers to supplement the search process. Work with the Group Executive Search Lead and hiring managers to draft job descriptions that align with the requirements of the role and are compelling to prospective candidates. Utilise candidate management systems such as Workday, to ensure seamless processing of candidate progress whilst providing a positive hiring manager and candidate journey. Play a part in the ongoing development of Workday Recruiting, fulfilling the Workday Recruiting "Super-User" role. Support administration of the offer process, such as the drafting of offer letters and contracts. The successful individual will have an opportunity to get involved in ad-hoc projects, which will allow exposure to the wider business and HR function. Knowledge, Skills & Experience Proven track record of operating within a fast-moving, complex and international business, effectively engaging and delivering to stakeholders at senior Executive level. Data-minded and target-driven, tenacious in reaching goals. Excellent communicator who is comfortable managing relationships with multiple stakeholders. Excellent organisational skills, a highly organised self-starter with a good sense of prioritisation. Team player, who is motivated by achieving shared goals. High level of discretion with regards to the treatment of confidential information. General interest in recruitment, and the importance of Talent to a high-performance business. Quick learner who thrives in fast-paced environments and is and able to adapt to changing needs and circumstances. What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working . If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent Similar Jobs (3) Associate Talent Acquisition Business Partner locations London time type Full time posted on Posted 30+ Days Ago Early Careers Program Administrator locations London time type Full time posted on Posted 9 Days Ago Talent Acquisition Business Partner locations London time type Full time posted on Posted 30+ Days Ago Howden began in 1994, as just three people and a dog. Now there are 17,000 of us, and we're a leading global insurance group, managing $38bn of premiums for our clients. Our largest shareholder group is us - the people who work in the business - supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.
Jul 25, 2025
Full time
Executive Search Coordinator page is loaded Executive Search Coordinator Apply locations London time type Full time posted on Posted Yesterday time left to apply End Date: August 27, 2025 (30+ days left to apply) job requisition id R Who are we? Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Executive Search Coordinator The internal Executive Search team is a newly established team in Howden - this is a strategic initiative to deliver high quality talent acquisition, reduce dependency on retained search firms and deliver an excellent service to the business. The Executive Search Coordinator will play a crucial role in the build out of this function as we seek to create demonstratable value. Reporting to the Group Executive Search Lead, your primary focus will be to provide coordination and administrative support for the end-to-end recruitment process, whilst communicating with a broad range of stakeholders. The successful candidate will bring with them prior experience either within recruitment coordination or another similar role that requires a high level of organisational skill and a proactive mindset. You will be a results-focused, enthusiastic and diligent individual who is comfortable dealing with very senior candidates and internal stakeholders. You will have confidence to make decisions independently but also the discretion to identify where further engagement is needed, whilst also being effective of anticipating and flagging issues and challenges. Key Accountabilities Coordination of calendars for interviews, feedback calls and hiring manager updates. This will include direct engagement with senior candidates, search firms, and the most senior hiring managers at Howden. Creation of key documents to support the executive search process, such as intake summaries, candidate reports and offer approvals. Draft progress reports to reflect current candidate pipeline for hiring managers to supplement the search process. Work with the Group Executive Search Lead and hiring managers to draft job descriptions that align with the requirements of the role and are compelling to prospective candidates. Utilise candidate management systems such as Workday, to ensure seamless processing of candidate progress whilst providing a positive hiring manager and candidate journey. Play a part in the ongoing development of Workday Recruiting, fulfilling the Workday Recruiting "Super-User" role. Support administration of the offer process, such as the drafting of offer letters and contracts. The successful individual will have an opportunity to get involved in ad-hoc projects, which will allow exposure to the wider business and HR function. Knowledge, Skills & Experience Proven track record of operating within a fast-moving, complex and international business, effectively engaging and delivering to stakeholders at senior Executive level. Data-minded and target-driven, tenacious in reaching goals. Excellent communicator who is comfortable managing relationships with multiple stakeholders. Excellent organisational skills, a highly organised self-starter with a good sense of prioritisation. Team player, who is motivated by achieving shared goals. High level of discretion with regards to the treatment of confidential information. General interest in recruitment, and the importance of Talent to a high-performance business. Quick learner who thrives in fast-paced environments and is and able to adapt to changing needs and circumstances. What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working . If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent Similar Jobs (3) Associate Talent Acquisition Business Partner locations London time type Full time posted on Posted 30+ Days Ago Early Careers Program Administrator locations London time type Full time posted on Posted 9 Days Ago Talent Acquisition Business Partner locations London time type Full time posted on Posted 30+ Days Ago Howden began in 1994, as just three people and a dog. Now there are 17,000 of us, and we're a leading global insurance group, managing $38bn of premiums for our clients. Our largest shareholder group is us - the people who work in the business - supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.
Legal Operations Executive Department: 32-882 - Legal - Corporate Employment Type: Full Time Location: UK - London Reporting To: James Cooper Description THE ROLE: As Legal Operations Executive within DAZN's Group Legal Team, you'll be supporting the administrative legal needs of this dynamic and exciting sports media business. You'll be working with both central and regional legal functions taking an active role in managing a number of critical operational and administrative elements of the Group Legal Team. This role is full-time, based in our London Hammersmith head office 5 days a week (on site). As our new Legal Operations Executive, you'll have the opportunity to: Take primary responsibility for Legal invoice management: specifically, the processing of external law firm / third party invoices and matter coding, along with associated invoice /matter reporting; Liaise with and manage external counsel: working with the senior members of the Group Legal Team to manage the department's external counsel relations, including overseeing fee rates, billing and compliance with company policies, billing guidelines and panel firm benchmarking processes; Administer contract approval and execution duties: responsible for overseeing and maintaining the Group's contract approval /signing processes, including day-to-day management of the associated email inboxes; Liaise with directors and external law firms to co-ordinate signing of company documents, across multiple Group company entities and global DAZN territories; Be responsible for the inbox triage and allocation of legal support requests to the applicable Group Legal Team members; Undertake financial management: working closely with senior members of the Group Legal Team to improve financial planning, management, reporting; budgeting and forecasting and assisting with the management of internal team budgets (including external counsel spend, OpEx/CapEx, team travel and team entertainment); Collect and communicate financial information both within and outside of the Group Legal Team as needed; Support DAZN's company secretarial and governance function, including in relation to board meeting administration and associated preparatory activities; Consider, develop and implement legal operational process improvements; Provide general administrative support for business stakeholders relating to legal operations and strategic business systems; and Help to efficiently connect business stakeholders with the Group Legal Team. You'll have: Previous experience working in legal operations (and/or business operations) for a global law firm, multi-national in-house legal team or equivalent accountancy practice/professional environment. Experience in managing critical internal administrative processes (for example, contract execution, invoice management). Strong written and oral communication skills. Proficient in using enterprise software tools such as Microsoft Office, Excel, Word, SharePoint and Teams. Experience with legal technology systems such as matter management and e-billing or accounting technology systems and a familiarity with legal terminology. Competency in managing third-party service providers (including professional services providers / advisors). An ability to work when under pressure, prioritise effectively and meet deadlines. High level of attention to detail and practical problem-solving abilities. Ability to work on operational projects and tasks with a high degree of autonomy, where appropriate. A well-rounded personality with the capacity to work effectively with others from a wide range of professional and non-professional disciplines. A willingness to operate out of your comfort zone and the motivation to play a proactive role in developing DAZN's legal operations function. Benefits Benefits include access to DAZN, 25 days' annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.
Jul 25, 2025
Full time
Legal Operations Executive Department: 32-882 - Legal - Corporate Employment Type: Full Time Location: UK - London Reporting To: James Cooper Description THE ROLE: As Legal Operations Executive within DAZN's Group Legal Team, you'll be supporting the administrative legal needs of this dynamic and exciting sports media business. You'll be working with both central and regional legal functions taking an active role in managing a number of critical operational and administrative elements of the Group Legal Team. This role is full-time, based in our London Hammersmith head office 5 days a week (on site). As our new Legal Operations Executive, you'll have the opportunity to: Take primary responsibility for Legal invoice management: specifically, the processing of external law firm / third party invoices and matter coding, along with associated invoice /matter reporting; Liaise with and manage external counsel: working with the senior members of the Group Legal Team to manage the department's external counsel relations, including overseeing fee rates, billing and compliance with company policies, billing guidelines and panel firm benchmarking processes; Administer contract approval and execution duties: responsible for overseeing and maintaining the Group's contract approval /signing processes, including day-to-day management of the associated email inboxes; Liaise with directors and external law firms to co-ordinate signing of company documents, across multiple Group company entities and global DAZN territories; Be responsible for the inbox triage and allocation of legal support requests to the applicable Group Legal Team members; Undertake financial management: working closely with senior members of the Group Legal Team to improve financial planning, management, reporting; budgeting and forecasting and assisting with the management of internal team budgets (including external counsel spend, OpEx/CapEx, team travel and team entertainment); Collect and communicate financial information both within and outside of the Group Legal Team as needed; Support DAZN's company secretarial and governance function, including in relation to board meeting administration and associated preparatory activities; Consider, develop and implement legal operational process improvements; Provide general administrative support for business stakeholders relating to legal operations and strategic business systems; and Help to efficiently connect business stakeholders with the Group Legal Team. You'll have: Previous experience working in legal operations (and/or business operations) for a global law firm, multi-national in-house legal team or equivalent accountancy practice/professional environment. Experience in managing critical internal administrative processes (for example, contract execution, invoice management). Strong written and oral communication skills. Proficient in using enterprise software tools such as Microsoft Office, Excel, Word, SharePoint and Teams. Experience with legal technology systems such as matter management and e-billing or accounting technology systems and a familiarity with legal terminology. Competency in managing third-party service providers (including professional services providers / advisors). An ability to work when under pressure, prioritise effectively and meet deadlines. High level of attention to detail and practical problem-solving abilities. Ability to work on operational projects and tasks with a high degree of autonomy, where appropriate. A well-rounded personality with the capacity to work effectively with others from a wide range of professional and non-professional disciplines. A willingness to operate out of your comfort zone and the motivation to play a proactive role in developing DAZN's legal operations function. Benefits Benefits include access to DAZN, 25 days' annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 25, 2025
Full time
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 25, 2025
Full time
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Enterprise New Business Development Director The role: We're looking for a commercially astute, networked, and highly credible Business Development Director to join our team and lead our Enterprise Growth Initiative. Reporting to the CEO, this senior sales role is instrumental in expanding Infonetica's footprint in the research management and clinical trials management software space by surfacing opportunities across public and private sector research ecosystems, including national and regional bodies, multi-national organisations, public health entities, NHS trusts, and Governments - and then guiding our response from first contact through to successful close. This is a high-impact role for a senior individual contributor with a strong network and proven experience in sectors such as Research, Pharmaceuticals, Healthcare, or Government-ideally within a technology or professional services setting. A strong and relevant professional network is a prerequisite. Key responsibilities: Strategic Opportunity Identification:Proactively identify and target major strategic opportunities, including public sector tenders, jurisdiction-level deals, and multi-entity partnerships Stakeholder Engagement: Build and nurture relationships with senior decision-makers and influencers across research-intensive organisations, funding bodies, and government agencies. Positioning and Value Proposition Development: Work closely with product, marketing and executive teams to develop tailored, strategic proposals that resonate with executive-level priorities. Bid Leadership: Lead complex bid responses and RFP submissions, coordinating cross-functional teams to ensure high-quality, compliant, and persuasive bids. Market Intelligence: Track trends, procurement cycles and competitive movements in target markets to inform strategy and account planning. Pipeline Management: Maintain a robust, forward-looking pipeline of high-value opportunities and use CRM (HubSpot) to ensure rigorous tracking and reporting. Commercial Negotiations: Drive contract discussions through to closure with the support of legal and finance stakeholders, ensuring commercial viability and long-term customer success. Cross-functional Collaboration: Partner with internal teams including marketing, product, implementation, and customer success to ensure alignment on strategy and delivery. Core skills and experience: Demonstrable success in securing high-value, complex B2B deals-particularly within theresearch, clinical trials, healthcare or public sectordomains. 8+yearsin business development, enterprise sales, or strategic partnerships, with at least part of that experience insoftware, SaaS, or professional services . Strong existingnetwork within one or more of the following sectors: Pharmaceuticals, Public Health, NHS, Government. Deep understanding ofclinical trials, research governance or frameworksis highly advantageous. Experience managinglong sales cycles, stakeholder-rich environments, and responding toformal tender and procurement processes . Confident communicator with strong interpersonal and presentation skills; adept at influencing at C-suite and government levels. Self-motivated, strategically minded and comfortable operating with autonomy while collaborating across global teams. Educated to degree level in a relevant field (e.g. science, technology, business, healthcare). Salary & Benefits: Commission based on annual targets Participation in the Infonetica Bonus Plan (business and personal performance related) Pension Private health insurance 25 days annual leave Work location: This role is offered as hybrid (our preference), or fully remote. If hybrid, the successful candidate will be based in our UK office in Esher, Surrey - most of the team work 3 days a week from the office or customer / conference site, and the other 2 days at home. If remote, we would facilitate the successful candidate to be present at the Esher office c. 2 days per week during the first few weeks of their induction, and one day per month thereafter for team events.
Jul 25, 2025
Full time
Enterprise New Business Development Director The role: We're looking for a commercially astute, networked, and highly credible Business Development Director to join our team and lead our Enterprise Growth Initiative. Reporting to the CEO, this senior sales role is instrumental in expanding Infonetica's footprint in the research management and clinical trials management software space by surfacing opportunities across public and private sector research ecosystems, including national and regional bodies, multi-national organisations, public health entities, NHS trusts, and Governments - and then guiding our response from first contact through to successful close. This is a high-impact role for a senior individual contributor with a strong network and proven experience in sectors such as Research, Pharmaceuticals, Healthcare, or Government-ideally within a technology or professional services setting. A strong and relevant professional network is a prerequisite. Key responsibilities: Strategic Opportunity Identification:Proactively identify and target major strategic opportunities, including public sector tenders, jurisdiction-level deals, and multi-entity partnerships Stakeholder Engagement: Build and nurture relationships with senior decision-makers and influencers across research-intensive organisations, funding bodies, and government agencies. Positioning and Value Proposition Development: Work closely with product, marketing and executive teams to develop tailored, strategic proposals that resonate with executive-level priorities. Bid Leadership: Lead complex bid responses and RFP submissions, coordinating cross-functional teams to ensure high-quality, compliant, and persuasive bids. Market Intelligence: Track trends, procurement cycles and competitive movements in target markets to inform strategy and account planning. Pipeline Management: Maintain a robust, forward-looking pipeline of high-value opportunities and use CRM (HubSpot) to ensure rigorous tracking and reporting. Commercial Negotiations: Drive contract discussions through to closure with the support of legal and finance stakeholders, ensuring commercial viability and long-term customer success. Cross-functional Collaboration: Partner with internal teams including marketing, product, implementation, and customer success to ensure alignment on strategy and delivery. Core skills and experience: Demonstrable success in securing high-value, complex B2B deals-particularly within theresearch, clinical trials, healthcare or public sectordomains. 8+yearsin business development, enterprise sales, or strategic partnerships, with at least part of that experience insoftware, SaaS, or professional services . Strong existingnetwork within one or more of the following sectors: Pharmaceuticals, Public Health, NHS, Government. Deep understanding ofclinical trials, research governance or frameworksis highly advantageous. Experience managinglong sales cycles, stakeholder-rich environments, and responding toformal tender and procurement processes . Confident communicator with strong interpersonal and presentation skills; adept at influencing at C-suite and government levels. Self-motivated, strategically minded and comfortable operating with autonomy while collaborating across global teams. Educated to degree level in a relevant field (e.g. science, technology, business, healthcare). Salary & Benefits: Commission based on annual targets Participation in the Infonetica Bonus Plan (business and personal performance related) Pension Private health insurance 25 days annual leave Work location: This role is offered as hybrid (our preference), or fully remote. If hybrid, the successful candidate will be based in our UK office in Esher, Surrey - most of the team work 3 days a week from the office or customer / conference site, and the other 2 days at home. If remote, we would facilitate the successful candidate to be present at the Esher office c. 2 days per week during the first few weeks of their induction, and one day per month thereafter for team events.
Join our team as a Vice President in the EMEA Global Transportation Group! This is a fantastic opportunity to grow your career at J.P Morgan Asset Management Inc. (JPMAM) which manages employee benefit plans for public and private institutional investors and provides investment management services for a broad spectrum of other institutional investors including foundations, endowments, sovereign governments, defined contribution plans and insurance companies, as well as other institutional and individual investors through mutual funds, investment partnerships and other pooled investment vehicles. As a EMEA Global Transportation Group Controller - Vice President in Global Transportation Group team, you will oversee the transportation investments globally across several fund structures. You will work closely with an experienced group of professionals whilst being involved in all aspects of financial reporting, analysis, accounting, internal controls, and oversight related to transportation (maritime, aviation, and other land-based) investments. JPMAM is an active participant in the global equity, fixed income, emerging, and currency markets as well as in real estate, transportation, and infrastructure markets. JPMAM Alternatives identifies, analyses, acquires, and manages real estate, global transportation, and infrastructure assets through a variety of ownership structures. As investment manager on behalf of its clients, JPMAM develops, enhances, and operates these assets. JPMAM also assesses capital markets and controls investment risk in determining the optimal financing, diversification, and disposition strategies for the managed assets. Job responsibilities Provides oversight and support in managing Global Transportation Funds; develops and maintains a financial infrastructure that operates with the efficiency and flexibility to respond to the demands of a growth-oriented business; ensures adherence to responsibilities and deadlines. Reviews and oversees the quarterly accounting and financial reporting process; continually improving the level and content of reporting and communication. Manages actively fund structures operationally, including cash management, vendor management and investor reporting. Reviews and understands investment structures, debt documents, partnership agreements, and sale and purchase agreements; Evaluates the accounting and reporting issues related to various deal structures and proposals. Collaborates with the investments team to facilitate effective deal execution. Interacts with independent eternal auditors, tax practitioners, legal advisors, and third-party service providers Participates actively in the determination and review of investment valuations. Oversees and reviews reporting from joint venture partners and portfolio companies' finance teams. Ensures that administrator/partner accounting systems and records are properly controlled and periodically audited. Supports a range of other Fund related activities such as capital calls, distribution, fee calculations. Supports a number of other significant Fund Projects Required qualifications, capabilities, and skills Chartered Accountant (ACA or ACCA) equivalent required. Big 4 or mid-sized training. Experience in open-end or closed-end funds, limited partnerships, and operating company investments. Ability to manage and organize resources, conduct effective presentations, facilitate meetings, and gain consensus around issues. Ability to act decisively, form opinions, solve problems and make recommendations. Ability to cultivate strong relationships internally (within the team) and externally (within the broader business). Ability to interact with Senior Portfolio and Asset Managers and draw on the experience of the wider team to solve issues and analyze results. Capable of handling multiple tasks efficiently and delivering effective outcomes. Understanding of US GAAP, IFRS and able to work with other GAAPs. Familiarity with currency implications/accounting treatment, Fair Market Value accounting. Current knowledge on industry accounting and tax trends/issues. Computer literacy and strong knowledge of Excel. Preferred Qualifications, Capabilities and Skills Experience in open- ended funds. Experience of working in fast-paced, transaction-intensive environment. Experience of working in Private Equity or Infrastructure Funds. Prior employment at Big 4 firm. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Jul 25, 2025
Full time
Join our team as a Vice President in the EMEA Global Transportation Group! This is a fantastic opportunity to grow your career at J.P Morgan Asset Management Inc. (JPMAM) which manages employee benefit plans for public and private institutional investors and provides investment management services for a broad spectrum of other institutional investors including foundations, endowments, sovereign governments, defined contribution plans and insurance companies, as well as other institutional and individual investors through mutual funds, investment partnerships and other pooled investment vehicles. As a EMEA Global Transportation Group Controller - Vice President in Global Transportation Group team, you will oversee the transportation investments globally across several fund structures. You will work closely with an experienced group of professionals whilst being involved in all aspects of financial reporting, analysis, accounting, internal controls, and oversight related to transportation (maritime, aviation, and other land-based) investments. JPMAM is an active participant in the global equity, fixed income, emerging, and currency markets as well as in real estate, transportation, and infrastructure markets. JPMAM Alternatives identifies, analyses, acquires, and manages real estate, global transportation, and infrastructure assets through a variety of ownership structures. As investment manager on behalf of its clients, JPMAM develops, enhances, and operates these assets. JPMAM also assesses capital markets and controls investment risk in determining the optimal financing, diversification, and disposition strategies for the managed assets. Job responsibilities Provides oversight and support in managing Global Transportation Funds; develops and maintains a financial infrastructure that operates with the efficiency and flexibility to respond to the demands of a growth-oriented business; ensures adherence to responsibilities and deadlines. Reviews and oversees the quarterly accounting and financial reporting process; continually improving the level and content of reporting and communication. Manages actively fund structures operationally, including cash management, vendor management and investor reporting. Reviews and understands investment structures, debt documents, partnership agreements, and sale and purchase agreements; Evaluates the accounting and reporting issues related to various deal structures and proposals. Collaborates with the investments team to facilitate effective deal execution. Interacts with independent eternal auditors, tax practitioners, legal advisors, and third-party service providers Participates actively in the determination and review of investment valuations. Oversees and reviews reporting from joint venture partners and portfolio companies' finance teams. Ensures that administrator/partner accounting systems and records are properly controlled and periodically audited. Supports a range of other Fund related activities such as capital calls, distribution, fee calculations. Supports a number of other significant Fund Projects Required qualifications, capabilities, and skills Chartered Accountant (ACA or ACCA) equivalent required. Big 4 or mid-sized training. Experience in open-end or closed-end funds, limited partnerships, and operating company investments. Ability to manage and organize resources, conduct effective presentations, facilitate meetings, and gain consensus around issues. Ability to act decisively, form opinions, solve problems and make recommendations. Ability to cultivate strong relationships internally (within the team) and externally (within the broader business). Ability to interact with Senior Portfolio and Asset Managers and draw on the experience of the wider team to solve issues and analyze results. Capable of handling multiple tasks efficiently and delivering effective outcomes. Understanding of US GAAP, IFRS and able to work with other GAAPs. Familiarity with currency implications/accounting treatment, Fair Market Value accounting. Current knowledge on industry accounting and tax trends/issues. Computer literacy and strong knowledge of Excel. Preferred Qualifications, Capabilities and Skills Experience in open- ended funds. Experience of working in fast-paced, transaction-intensive environment. Experience of working in Private Equity or Infrastructure Funds. Prior employment at Big 4 firm. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Our client is a specialist in the media sector and looking for a driven sales executive to join an existing team. This role is B2B focused and you will be selling and promoting digital advertising, media space, sponsorship and international event promotions within a specialist industry. Full training will be provided but you must be confident in the use of social media within sales and also happy to meet with clients via teams and online means. This role is fully office based and you will join a great team who are supportive and very knowledgeable, this company invests in training a development with and offers lovely incentives including monthly sales awards, dress down Fridays, and weekly raffles as well as the chance for international travel in the future. Responsibilities: Provide consultative solutions from a product portfolio to UK and European clients. Sales across advertising, events, and sponsorships on multimedia channels. Manage client relationships and accounts effectively. Identify and convert new leads and revenue opportunities. Maintain regular contact with prospective, previous, and existing customers via calls and social media. Build a good rapport with customers both face to face via teams at events or via the telephone, social media and email Achieve targets, KPIs, and business goals. Requirements: Strong organisational skills for tracking client opportunities and managing sales pipelines. Effective communication skills to converse with people at varying levels of seniority. Positive, can-do attitude with the ability to deliver personal and team goals. Proficiency in Microsoft Office applications. Hours 8.30am 5pm Monday to Friday (Fully office based) (1 Hour Lunch) Salary and Reward £25,200 - £28,000 basic salary with OTE £50,000 (uncapped). 6.6 weeks annual leave with Christmas close down. Christmas incentive of up to 5 days additional paid leave. Company away days and incentive schemes. Workplace pension and additional holiday purchase. Cycle to work scheme and eyecare plan. Death in service insurance of 3x annual salary. Mental, physical, and financial wellbeing support. Employee discount cards.
Jul 25, 2025
Full time
Our client is a specialist in the media sector and looking for a driven sales executive to join an existing team. This role is B2B focused and you will be selling and promoting digital advertising, media space, sponsorship and international event promotions within a specialist industry. Full training will be provided but you must be confident in the use of social media within sales and also happy to meet with clients via teams and online means. This role is fully office based and you will join a great team who are supportive and very knowledgeable, this company invests in training a development with and offers lovely incentives including monthly sales awards, dress down Fridays, and weekly raffles as well as the chance for international travel in the future. Responsibilities: Provide consultative solutions from a product portfolio to UK and European clients. Sales across advertising, events, and sponsorships on multimedia channels. Manage client relationships and accounts effectively. Identify and convert new leads and revenue opportunities. Maintain regular contact with prospective, previous, and existing customers via calls and social media. Build a good rapport with customers both face to face via teams at events or via the telephone, social media and email Achieve targets, KPIs, and business goals. Requirements: Strong organisational skills for tracking client opportunities and managing sales pipelines. Effective communication skills to converse with people at varying levels of seniority. Positive, can-do attitude with the ability to deliver personal and team goals. Proficiency in Microsoft Office applications. Hours 8.30am 5pm Monday to Friday (Fully office based) (1 Hour Lunch) Salary and Reward £25,200 - £28,000 basic salary with OTE £50,000 (uncapped). 6.6 weeks annual leave with Christmas close down. Christmas incentive of up to 5 days additional paid leave. Company away days and incentive schemes. Workplace pension and additional holiday purchase. Cycle to work scheme and eyecare plan. Death in service insurance of 3x annual salary. Mental, physical, and financial wellbeing support. Employee discount cards.
Snr Manager/Director, HR Analytics & Compensation page is loaded Snr Manager/Director, HR Analytics & Compensation Apply locations London, United Kingdom time type Full time posted on Posted 15 Days Ago job requisition id R-121260 Job Title: HR Analytics & Compensation, Snr Manager/Director At the Global Asset Management business of Prudential, we're always looking for ways to improve financial services. We're passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We believe talent is key to achieving our vision and are intentional about building a culture based on respect and collaboration. When you join PGIM, you'll unlock a motivating and impactful career - while growing your skills and advancing your profession at one of the world's leading global asset managers! If you're not afraid to think differently and challenge the status quo, come be a part of a dedicated team that's investing in your future by shaping tomorrow today. What you will do: As part of the PGIM Total Rewards Team you will have the opportunity to work with colleagues from around the world and gain exposure to HR projects and practices across different geographies. Reporting to the VP HR Analytics/Compensation (based in the USA), in this role you will envision and create innovative solutions in support of PGIM's dynamic business strategy, as well as manage established HR analytics and compensation processes. Responsibilities include working with internal partners and clients to execute initiatives and creatively solve PGIM's people-related data and compensation challenges. You will develop and maintain compensation structures, support our year-end compensation processes while ensuring compliance with our regulatory obligations, and help deliver on our HR analytics processes. This position is based out of our London office. Our organization follows a hybrid work structure whereemployees can work remotely or from the office, as needed, based on the demands of specific tasks or personal work preferences. Working from the office is encouraged when working on tasks that require a high degree of collaboration.To be successful in this role it is expected you will need to be in the office on average 3 days per week. This role will require flexibility to cover global time-zones and may also require limited international travel. What can you expect: Act as the local subject matter expert on HR compensation matters, and partner with HR colleagues in providing modelling, guidance and advice on compensation structures across multiple businesses and locations. Develop approaches to the design, maintenance and governance of job architecture and market data structures across the business. Support the execution of the business' pay transparency requirements and year-end compensation processes. Assist our HR and Finance regulatory leads in maintaining compliance with remuneration regulations and producing necessary disclosures. Visualize data to build scorecards/dashboards and executive presentations that identify insights and trends on key metrics to impact decisions and support our business strategies. Take a proactive and consultative approach, ask the right questions to understand stakeholder needs, develop an understanding of our businesses and partner across teams to solve data-related challenges. What you will bring: 7+ years in Human Resources compensation or analytics roles Desire to learn new skills and work in a flexible and dynamic role Excellent relationship-building, partnering influencing, interpersonal and collaborative skills Strong analytical skills; the ability to tell a story and derive insight from analysis to impact business decisions Technological proficiency in Microsoft Excel (XLOOKUP, SUMIFs, Nesting, Power Pivot Tables, Charts). Exposure to Power BI and/or other data analytics/visualization tools and willingness to increase skill level. Experience of working with AON/McLagan benchmarking data. Accuracy and attention to detail, balanced with the ability to see the big picture while executing on multiple projects with varied deadlines What will set you apart: Global asset management experience Accountancy or tax background Knowledge of Workday, beqom, and PowerBI PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply. What we offer you Private Medical Insurance: PGIM offers private medical insurance and pays the full premium on behalf of all employees. Annual Leave of 25 days at full pay. Retirement Savings Plan: Employees receive a company contribution of 10% basic annual salary and a maximum employer-matching contribution of 5% of basic annual salary. Life Assurance & Income Protection: Life Assurance for 8 times you basic annual salary, up to a max benefit of £1.8million. 75% of your basic annual salary for a limited payment terms of 5 years, at the end of which a capital sum of 2x your basic annual salary is payable. To find out more about our Total Reward package, visit About PGIM Human Resources Group Through our advising, we balance business, employee, and corporate needs, ensuring practices and processes are both fair and reasonable. We work closely with business leaders to help staff our organizations with diverse and talented individuals, develop attractive compensation and recognition programs, and build a work environment in which employees feel developed, supported, and valued. Additionally, we lead and implement a variety of company-wide initiatives that support our strategic objectives. Through these efforts, we support PGIM in sustaining its competitive advantage in the marketplace About PGIM - Global Asset Management PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.27 trillion in assets under management as of June 30th, 2023. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives. With a history dating back 148 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. - Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in your area. We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. About Prudential About PGIM PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI) . click apply for full job details
Jul 25, 2025
Full time
Snr Manager/Director, HR Analytics & Compensation page is loaded Snr Manager/Director, HR Analytics & Compensation Apply locations London, United Kingdom time type Full time posted on Posted 15 Days Ago job requisition id R-121260 Job Title: HR Analytics & Compensation, Snr Manager/Director At the Global Asset Management business of Prudential, we're always looking for ways to improve financial services. We're passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We believe talent is key to achieving our vision and are intentional about building a culture based on respect and collaboration. When you join PGIM, you'll unlock a motivating and impactful career - while growing your skills and advancing your profession at one of the world's leading global asset managers! If you're not afraid to think differently and challenge the status quo, come be a part of a dedicated team that's investing in your future by shaping tomorrow today. What you will do: As part of the PGIM Total Rewards Team you will have the opportunity to work with colleagues from around the world and gain exposure to HR projects and practices across different geographies. Reporting to the VP HR Analytics/Compensation (based in the USA), in this role you will envision and create innovative solutions in support of PGIM's dynamic business strategy, as well as manage established HR analytics and compensation processes. Responsibilities include working with internal partners and clients to execute initiatives and creatively solve PGIM's people-related data and compensation challenges. You will develop and maintain compensation structures, support our year-end compensation processes while ensuring compliance with our regulatory obligations, and help deliver on our HR analytics processes. This position is based out of our London office. Our organization follows a hybrid work structure whereemployees can work remotely or from the office, as needed, based on the demands of specific tasks or personal work preferences. Working from the office is encouraged when working on tasks that require a high degree of collaboration.To be successful in this role it is expected you will need to be in the office on average 3 days per week. This role will require flexibility to cover global time-zones and may also require limited international travel. What can you expect: Act as the local subject matter expert on HR compensation matters, and partner with HR colleagues in providing modelling, guidance and advice on compensation structures across multiple businesses and locations. Develop approaches to the design, maintenance and governance of job architecture and market data structures across the business. Support the execution of the business' pay transparency requirements and year-end compensation processes. Assist our HR and Finance regulatory leads in maintaining compliance with remuneration regulations and producing necessary disclosures. Visualize data to build scorecards/dashboards and executive presentations that identify insights and trends on key metrics to impact decisions and support our business strategies. Take a proactive and consultative approach, ask the right questions to understand stakeholder needs, develop an understanding of our businesses and partner across teams to solve data-related challenges. What you will bring: 7+ years in Human Resources compensation or analytics roles Desire to learn new skills and work in a flexible and dynamic role Excellent relationship-building, partnering influencing, interpersonal and collaborative skills Strong analytical skills; the ability to tell a story and derive insight from analysis to impact business decisions Technological proficiency in Microsoft Excel (XLOOKUP, SUMIFs, Nesting, Power Pivot Tables, Charts). Exposure to Power BI and/or other data analytics/visualization tools and willingness to increase skill level. Experience of working with AON/McLagan benchmarking data. Accuracy and attention to detail, balanced with the ability to see the big picture while executing on multiple projects with varied deadlines What will set you apart: Global asset management experience Accountancy or tax background Knowledge of Workday, beqom, and PowerBI PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply. What we offer you Private Medical Insurance: PGIM offers private medical insurance and pays the full premium on behalf of all employees. Annual Leave of 25 days at full pay. Retirement Savings Plan: Employees receive a company contribution of 10% basic annual salary and a maximum employer-matching contribution of 5% of basic annual salary. Life Assurance & Income Protection: Life Assurance for 8 times you basic annual salary, up to a max benefit of £1.8million. 75% of your basic annual salary for a limited payment terms of 5 years, at the end of which a capital sum of 2x your basic annual salary is payable. To find out more about our Total Reward package, visit About PGIM Human Resources Group Through our advising, we balance business, employee, and corporate needs, ensuring practices and processes are both fair and reasonable. We work closely with business leaders to help staff our organizations with diverse and talented individuals, develop attractive compensation and recognition programs, and build a work environment in which employees feel developed, supported, and valued. Additionally, we lead and implement a variety of company-wide initiatives that support our strategic objectives. Through these efforts, we support PGIM in sustaining its competitive advantage in the marketplace About PGIM - Global Asset Management PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.27 trillion in assets under management as of June 30th, 2023. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives. With a history dating back 148 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. - Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in your area. We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. About Prudential About PGIM PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI) . click apply for full job details
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 25, 2025
Full time
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
About Maze Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today's AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That's where Maze comes in. We believe companies shouldn't have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That's why Maze was recently named the user research platform in UX Tools' Design Tools Survey -and why we're scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values . Please note that this role is open exclusively to candidates based in the United Kingdom and Portugal. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. We appreciate your understanding and interest! WHAT YOU WILL DO: Strategic Account Management: Build deep, trusted relationships with a portfolio of high-value, strategic customers. Understand their business objectives and create customized strategies to drive value and achieve measurable outcomes. Adoption & Engagement: Champion the adoption of Maze solutions by proactively identifying opportunities for growth and recommending tailored use cases aligned with the client's evolving needs and strategic priorities. Strategic Guidance: Act as a consultant and thought partner to C-level executives and key stakeholders, providing insights that elevate their research practices and demonstrate the impact of Maze's solutions on their business goals. Business Reviews: Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners. Customer Advocacy: Serve as the voice of the customer within Maze, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with client needs. Problem-Solving: Proactively identify challenges and provide creative, scalable solutions to ensure client success, leveraging internal resources and cross-functional collaboration. Renewal & Expansion: Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth. Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that reinforces Maze's value proposition. WHAT WE ARE LOOKING FOR: Strategic Customer Success Experience: Minimum 5 years in a customer-facing role (e.g., customer success, strategic account management, or consulting) in a SaaS B2B environment, with a proven track record of driving adoption, retention, and advocacy for strategic accounts. Executive Presence: Confidence and expertise in engaging with senior leadership, including C-level executives and decision-makers, to deliver impactful presentations, business reviews, and strategic guidance. Analytical Mindset: Strong ability to analyze customer data and deliver actionable insights that drive adoption, mitigate risk, and highlight growth opportunities. Adaptability: Thrive in a fast-paced, ever-evolving environment, and embrace innovation as you help customers navigate Maze's solutions and industry changes. CS Tool Proficiency: Hands-on experience with customer success platforms like Gainsight, ChurnZero, Salesforce, Catalyst, or similar tools. BONUS POINTS IF: Languages: Business fluency in Spanish or Portuguese. Research Expertise: Certification in Google's Conduct UX Research and Test Early Concepts (Coursera) or equivalent experience in user research methodologies, UX principles, and leveraging insights to drive strategy. GOALS YOU WILL CONTRIBUTE TO OR OWN: Customer Health: Proactively monitor and maintain strong customer relationships and satisfaction levels. Net Dollar Retention (NDR): Drive revenue growth through renewals and expansion opportunities. Customer Advocacy: Elevate customer success stories, contributing to referenceable accounts and testimonials. Active Usage: Promote consistent usage and expansion of Maze's solutions to ensure alignment with customer objectives. Inclusivity and Pay At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture. Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package. Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations. Why Maze is unique Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze. Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge. Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive work space Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more Check out all of our a-maze-ing benefits here . Outreach Notice We understand you might be excited about the job you're applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.
Jul 25, 2025
Full time
About Maze Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today's AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That's where Maze comes in. We believe companies shouldn't have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That's why Maze was recently named the user research platform in UX Tools' Design Tools Survey -and why we're scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values . Please note that this role is open exclusively to candidates based in the United Kingdom and Portugal. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. We appreciate your understanding and interest! WHAT YOU WILL DO: Strategic Account Management: Build deep, trusted relationships with a portfolio of high-value, strategic customers. Understand their business objectives and create customized strategies to drive value and achieve measurable outcomes. Adoption & Engagement: Champion the adoption of Maze solutions by proactively identifying opportunities for growth and recommending tailored use cases aligned with the client's evolving needs and strategic priorities. Strategic Guidance: Act as a consultant and thought partner to C-level executives and key stakeholders, providing insights that elevate their research practices and demonstrate the impact of Maze's solutions on their business goals. Business Reviews: Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners. Customer Advocacy: Serve as the voice of the customer within Maze, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with client needs. Problem-Solving: Proactively identify challenges and provide creative, scalable solutions to ensure client success, leveraging internal resources and cross-functional collaboration. Renewal & Expansion: Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth. Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that reinforces Maze's value proposition. WHAT WE ARE LOOKING FOR: Strategic Customer Success Experience: Minimum 5 years in a customer-facing role (e.g., customer success, strategic account management, or consulting) in a SaaS B2B environment, with a proven track record of driving adoption, retention, and advocacy for strategic accounts. Executive Presence: Confidence and expertise in engaging with senior leadership, including C-level executives and decision-makers, to deliver impactful presentations, business reviews, and strategic guidance. Analytical Mindset: Strong ability to analyze customer data and deliver actionable insights that drive adoption, mitigate risk, and highlight growth opportunities. Adaptability: Thrive in a fast-paced, ever-evolving environment, and embrace innovation as you help customers navigate Maze's solutions and industry changes. CS Tool Proficiency: Hands-on experience with customer success platforms like Gainsight, ChurnZero, Salesforce, Catalyst, or similar tools. BONUS POINTS IF: Languages: Business fluency in Spanish or Portuguese. Research Expertise: Certification in Google's Conduct UX Research and Test Early Concepts (Coursera) or equivalent experience in user research methodologies, UX principles, and leveraging insights to drive strategy. GOALS YOU WILL CONTRIBUTE TO OR OWN: Customer Health: Proactively monitor and maintain strong customer relationships and satisfaction levels. Net Dollar Retention (NDR): Drive revenue growth through renewals and expansion opportunities. Customer Advocacy: Elevate customer success stories, contributing to referenceable accounts and testimonials. Active Usage: Promote consistent usage and expansion of Maze's solutions to ensure alignment with customer objectives. Inclusivity and Pay At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture. Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package. Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations. Why Maze is unique Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze. Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge. Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive work space Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more Check out all of our a-maze-ing benefits here . Outreach Notice We understand you might be excited about the job you're applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.
️ About Merkle Science Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies. Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over US$27 MM from SIG, Beco, Republic, DCG, Kenetic, GGV and several others. What You Will Do Be the primary point of contact and build long-term relationships with clients. Client champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities. Develop a trusted advisor relationship with key accounts, client stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Forecast and track key account metrics. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Monitor and analyze client's usage of our product in order to be proactive if utilization drops. Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. Responsible for product adoption and in turn, client retention. Liaise between the client and internal teams to advocate on the clients' behalf. What You Should Have Advanced level of English (C1 or above) At least 4+ years of prior account management experience. Previous crypto/blockchain experience a big plus but not necessary. Perhaps you enjoy this in your spare time? Even better! Previous compliance/finance experience also a big plus. Proven sales track record. Exceptionally strong relationship and people management capabilities. A creative problem solver, results driven and self-motivated. Possesses a resilient personality, proactive and reacts well under pressure. Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner. ️ Well Being, Compensation and Benefits We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health. We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
Jul 25, 2025
Full time
️ About Merkle Science Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies. Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over US$27 MM from SIG, Beco, Republic, DCG, Kenetic, GGV and several others. What You Will Do Be the primary point of contact and build long-term relationships with clients. Client champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities. Develop a trusted advisor relationship with key accounts, client stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Forecast and track key account metrics. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Monitor and analyze client's usage of our product in order to be proactive if utilization drops. Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. Responsible for product adoption and in turn, client retention. Liaise between the client and internal teams to advocate on the clients' behalf. What You Should Have Advanced level of English (C1 or above) At least 4+ years of prior account management experience. Previous crypto/blockchain experience a big plus but not necessary. Perhaps you enjoy this in your spare time? Even better! Previous compliance/finance experience also a big plus. Proven sales track record. Exceptionally strong relationship and people management capabilities. A creative problem solver, results driven and self-motivated. Possesses a resilient personality, proactive and reacts well under pressure. Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner. ️ Well Being, Compensation and Benefits We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health. We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
Business Development Representative (London) Experience: Middle Location: London Job type: Hybrid About Us: We advise our partners to focus on what matters most. We leverage our expertise across application development, data, and IT infrastructure to serve industries such as banking, insurance, payments, utilities, and pharma. Our journey began at our London headquarters, and we have built teams across Romania. We are looking for a Business Development Representative to join our team. Your role within Advisority: Source and qualify opportunities with sales leaders; Partner with sales leaders through research into target accounts and territories, providing insights; Plan weekly activities with sales leaders, identify prospects and sales strategies, and personalize engagement approaches with scripts and emails; Collaborate with sales leaders to advance opportunities; Conduct cold calls and outbound emails with rigorous follow-up. Inside the Account: Assist in developing and presenting webinars; Maintain the sales funnel and pipeline in our sales tools; Build and update contact databases and feedback intelligence to support proactive propositions. What sets you apart: Self-starter with resilience and perseverance; Ability to build trusted relationships; Conversational engagement skills; Confident in business email communication; Enthusiastic about developing a career in business development; Collaborative attitude with sales, delivery teams, and service owners; Knowledge of LinkedIn, contact sourcing databases/services, and sales tools. What sets us apart: Meaningful interactions with colleagues; Support for maintaining a healthy work-life balance; Access to learning platforms for continuous self-improvement; Social events to foster belonging, such as board games and parties; We listen to our team members. If interested, apply and speak with our Talent Team. Please send your CV to . Select your list of skills from the icons below
Jul 25, 2025
Full time
Business Development Representative (London) Experience: Middle Location: London Job type: Hybrid About Us: We advise our partners to focus on what matters most. We leverage our expertise across application development, data, and IT infrastructure to serve industries such as banking, insurance, payments, utilities, and pharma. Our journey began at our London headquarters, and we have built teams across Romania. We are looking for a Business Development Representative to join our team. Your role within Advisority: Source and qualify opportunities with sales leaders; Partner with sales leaders through research into target accounts and territories, providing insights; Plan weekly activities with sales leaders, identify prospects and sales strategies, and personalize engagement approaches with scripts and emails; Collaborate with sales leaders to advance opportunities; Conduct cold calls and outbound emails with rigorous follow-up. Inside the Account: Assist in developing and presenting webinars; Maintain the sales funnel and pipeline in our sales tools; Build and update contact databases and feedback intelligence to support proactive propositions. What sets you apart: Self-starter with resilience and perseverance; Ability to build trusted relationships; Conversational engagement skills; Confident in business email communication; Enthusiastic about developing a career in business development; Collaborative attitude with sales, delivery teams, and service owners; Knowledge of LinkedIn, contact sourcing databases/services, and sales tools. What sets us apart: Meaningful interactions with colleagues; Support for maintaining a healthy work-life balance; Access to learning platforms for continuous self-improvement; Social events to foster belonging, such as board games and parties; We listen to our team members. If interested, apply and speak with our Talent Team. Please send your CV to . Select your list of skills from the icons below
Principal Customer Success Manager (Contract) We're looking for a Principal Customer Success Manager to partner with our highest-value clients. In this role, you'll drive meaningful customer outcomes, retention, and growth by building strong executive relationships, delivering impactful business reviews, and offering data-driven recommendations. As a trusted advisor, you'll help shape customer strategy, proactively reduce churn, and identify opportunities for expansion. You'll also serve as a senior strategic consultant to clients and a mentor within the Customer Success team, sharing your expertise and driving excellence across the organization.This is a hybrid role and is open to applicants located within commuting distance of Hootsuite's London, UK office. In this role, you will report to the Manager, Customer Success. Please note, this is a contract position, until May 1, 2026. WHAT YOU'LL DO: Serve as the main point of contact and manage a defined set of client accounts across your region with a focus on increasing client adoption and account growth Develop strong relationships based on trust and transparency with clients acrossvarious functions, including research, marketing, social, consumerinsights and more Manage licence renewal discussions and negotiations for defined set of clients Drive value by providing insights and analyses to customers, ensuringthat they get the most out of our products with the aim of helping grow our customerbase Demonstrate deep knowledge of Talkwalker/Hootsuite products and integrations, while keeping up with industry trends and competitors Identify and drive upsell and cross-sell opportunities in partnership with sales team Evaluate customer needs and advocate internally as the voice of our clients on product strategy, feature development and pricing decisions Identify product and process gaps and issues and suggest potential solutions Work closely with Support team to properly prioritize client requests and escalations WHAT YOU'LL NEED: 8-10 years of Customer Success/account management and/or sales experience, preferably in the technology (SaaS) industry Experience in selling or managing client accounts for media measurement tools, and a strong understanding of the media industry Excellent communication skills and the ability to clearly articulate the value of Talkwalker's data to researchers and analysts Strong strategic vision for the customer experience, professional services, and customer support, combined with an analytical and sales mindset Strong analytical and consultative skills and the ability to understand and interpret data, in order to provide insights and recommendations to clients Proven track record of surpassing target renewal, retention & upsell rates on a consistent basis Strong customer advocacy with the ability and willingness to engage directly with customers and build relationships with C-level and VP-level stakeholders Comfortable preparing and delivering formal executive and quarterly business reviews (EBR/QBR) to senior-level executives, with a focus on project-specific milestones and customer health You have experience using customer success software (ideally Gainsight), CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides) Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation Genuine interest in helping others succeed, and a passion for growing and coaching team members, with an eye on employee experience and engagement Exceptional drive for developing new operational processes and projects and ability to fulfill operational roles Accountability: holds self and others accountable to meet and exceed commitments Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships Perseverance: pursues everything with energy, drive, and a need to finish-doesn't give up Problem-Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects WHO YOU ARE: Solution seeker: You're focused on tackling new challenges, solving problems, and moving the business forward-and you don't wait to be asked. Lifelong learner: You have a growth mindset - you're here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn't. Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. Integrated thinker: You look beyond your role and responsibilities to understand how your team's work drives broader organizational goals. Accountable owner: You take pride in the work you're responsible for with a mindset of ultimate accountability and reliability for the outcomes. Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. In all we do, our six guiding principles light the way: Step Up: Dare to go beyond the expected to achieve greatness. One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. Customer Obsessed: Focus relentlessly on helping our customers succeed. Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. Neighbours & Allies: Give back to our communities and be an ally. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. At Hootsuite, we design our compensation packages based on internal equity and external competitiveness. Every role at Hootsuite is analyzed, evaluated and mapped to a salary range. As a general guideline, the salary for new hires and promoted employees is determined based on an individual's skills & capabilities required for the role and their ability to contribute as per the expectations outlined in the job description. Our salary structures are built on trends projected and published by independent and trusted survey companies. Hootsuite analyzes market data and adjusts salary structures, if required, on an annual basis. Salary ranges reflect what we expect to pay for this position at the time of posting. Our total compensation packages summarize our current offerings and are subject to change without notice. Hootsuite is committed to fair and equitable compensation for every employee. Through an annual Pay Equity Analysis, Hootsuite ensures that all employees are paid fair and equitably. Canadian Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program and more! Hootsuite provides a group RRSP plan with a company match of up to 4% of base salary. Benefits are available to permanent employees who meet minimum hours requirements without a waiting period. THIS resource will provide additional information. USBenefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, and life/disability insurances. Hootsuite also offers a 401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more! Benefits are available to employees who meet minimum hours requirements without a waiting period. THIS resource will provide additional information. Global Parental Leave . All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations.
Jul 25, 2025
Full time
Principal Customer Success Manager (Contract) We're looking for a Principal Customer Success Manager to partner with our highest-value clients. In this role, you'll drive meaningful customer outcomes, retention, and growth by building strong executive relationships, delivering impactful business reviews, and offering data-driven recommendations. As a trusted advisor, you'll help shape customer strategy, proactively reduce churn, and identify opportunities for expansion. You'll also serve as a senior strategic consultant to clients and a mentor within the Customer Success team, sharing your expertise and driving excellence across the organization.This is a hybrid role and is open to applicants located within commuting distance of Hootsuite's London, UK office. In this role, you will report to the Manager, Customer Success. Please note, this is a contract position, until May 1, 2026. WHAT YOU'LL DO: Serve as the main point of contact and manage a defined set of client accounts across your region with a focus on increasing client adoption and account growth Develop strong relationships based on trust and transparency with clients acrossvarious functions, including research, marketing, social, consumerinsights and more Manage licence renewal discussions and negotiations for defined set of clients Drive value by providing insights and analyses to customers, ensuringthat they get the most out of our products with the aim of helping grow our customerbase Demonstrate deep knowledge of Talkwalker/Hootsuite products and integrations, while keeping up with industry trends and competitors Identify and drive upsell and cross-sell opportunities in partnership with sales team Evaluate customer needs and advocate internally as the voice of our clients on product strategy, feature development and pricing decisions Identify product and process gaps and issues and suggest potential solutions Work closely with Support team to properly prioritize client requests and escalations WHAT YOU'LL NEED: 8-10 years of Customer Success/account management and/or sales experience, preferably in the technology (SaaS) industry Experience in selling or managing client accounts for media measurement tools, and a strong understanding of the media industry Excellent communication skills and the ability to clearly articulate the value of Talkwalker's data to researchers and analysts Strong strategic vision for the customer experience, professional services, and customer support, combined with an analytical and sales mindset Strong analytical and consultative skills and the ability to understand and interpret data, in order to provide insights and recommendations to clients Proven track record of surpassing target renewal, retention & upsell rates on a consistent basis Strong customer advocacy with the ability and willingness to engage directly with customers and build relationships with C-level and VP-level stakeholders Comfortable preparing and delivering formal executive and quarterly business reviews (EBR/QBR) to senior-level executives, with a focus on project-specific milestones and customer health You have experience using customer success software (ideally Gainsight), CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides) Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation Genuine interest in helping others succeed, and a passion for growing and coaching team members, with an eye on employee experience and engagement Exceptional drive for developing new operational processes and projects and ability to fulfill operational roles Accountability: holds self and others accountable to meet and exceed commitments Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships Perseverance: pursues everything with energy, drive, and a need to finish-doesn't give up Problem-Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects WHO YOU ARE: Solution seeker: You're focused on tackling new challenges, solving problems, and moving the business forward-and you don't wait to be asked. Lifelong learner: You have a growth mindset - you're here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn't. Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. Integrated thinker: You look beyond your role and responsibilities to understand how your team's work drives broader organizational goals. Accountable owner: You take pride in the work you're responsible for with a mindset of ultimate accountability and reliability for the outcomes. Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. In all we do, our six guiding principles light the way: Step Up: Dare to go beyond the expected to achieve greatness. One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. Customer Obsessed: Focus relentlessly on helping our customers succeed. Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. Neighbours & Allies: Give back to our communities and be an ally. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. At Hootsuite, we design our compensation packages based on internal equity and external competitiveness. Every role at Hootsuite is analyzed, evaluated and mapped to a salary range. As a general guideline, the salary for new hires and promoted employees is determined based on an individual's skills & capabilities required for the role and their ability to contribute as per the expectations outlined in the job description. Our salary structures are built on trends projected and published by independent and trusted survey companies. Hootsuite analyzes market data and adjusts salary structures, if required, on an annual basis. Salary ranges reflect what we expect to pay for this position at the time of posting. Our total compensation packages summarize our current offerings and are subject to change without notice. Hootsuite is committed to fair and equitable compensation for every employee. Through an annual Pay Equity Analysis, Hootsuite ensures that all employees are paid fair and equitably. Canadian Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program and more! Hootsuite provides a group RRSP plan with a company match of up to 4% of base salary. Benefits are available to permanent employees who meet minimum hours requirements without a waiting period. THIS resource will provide additional information. USBenefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, and life/disability insurances. Hootsuite also offers a 401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more! Benefits are available to employees who meet minimum hours requirements without a waiting period. THIS resource will provide additional information. Global Parental Leave . All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations.
