We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to create respect and success for the professional skin therapist and aesthetic practitioners through Skin Centres, Spas, Medi Clinics and Wellness Centres. Our brand DNA is delivered through outstanding business support, excellent education and revolutionary product in the hands of expert practitioners. Do you dream of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special. Do you want to be part of our tribe? . Keep reading! We're seeking a creative and customer-centric CRM & Customer Experience Manager to join our mission and change lives through skin confidence. You'll enhance our customer engagement, driving loyalty and retention across all digital touchpoints. Reporting to the Digital Director, the role has full ownership of our CRM strategy, overseeing Email, Messaging, DTC loyalty and online Live Chat to deliver personalised and seamless customer experiences. You will collaborate closely with cross-functional teams, including Ecommerce, Brand Marketing, Retail, and Professional B2B, to ensure a unified approach to customer communication and engagement. This is an exciting opportunity for someone passionate about leveraging data to optimise customer journeys and brand loyalty through meaningful skin health education. The responsibilities of the CRM & Customer Experience Manager . Could this be you? Own and execute a comprehensive CRM strategy across Email, Messaging, Loyalty and Live Chat channels to enhance customer engagement and retention. Manage and optimise customer segmentation to deliver targeted and personalised communications. Oversee the planning, execution, and analysis of CRM campaigns, ensuring alignment with business objectives and KPIs. Collaborate with internal teams and external partners to ensure consistent messaging and customer experience across all touchpoints. Monitor and analyse customer data to identify trends, opportunities, and areas for improvement. Implement A/B testing strategies to continuously improve campaign performance and customer engagement. Ensure compliance with data protection regulations and best practices in customer data management. Lead the optimisation of CRM tools and platforms to enhance operational efficiency. Provide regular reporting and insights to senior stakeholders on CRM performance and customer experience metrics. Manage and develop the Online Live Chat team and CRM Executive roles, ensuring alignment with the broader digital strategy and supporting their continuous growth. Do you have the below skills? Proven experience in a CRM management role, preferably within the beauty, health, or lifestyle and fitness sectors. Strong understanding of CRM platforms (e.g., Klaviyo, HubSpot) and marketing automation tools. Experience managing Email, SMS, and Live Chat channels to drive customer engagement. Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies. Good project management skills and the ability to manage multiple campaigns simultaneously. Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams. Knowledge of data protection regulations and best practices in customer data management. A proactive, self-starter attitude with a passion for delivering exceptional customer experiences. What is in it for you? Private Health Care with Vitality and Medicash Life insurance with Legal and General which includes - Virtual GP with Health365, wellbeing and counselling and Financial Protection. A 5% pension contribution from the company as well as access to a pension's advisor. Your Birthday off work! 5 paid sick days per year £70 monthly product allocation Access to new product innovation before they hit the shelves so that you can experience the products first-hand 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Ren, Murad and Kate Somerville Access to Unilever Discounts, an online shopping website discounts on multiple high street brands The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms. Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments At Dermalogica, we are committed to achieving success and fostering respect through excellent education, innovative products, and outstanding human connection. We actively promote equal opportunities, reject discrimination, and value diverse perspectives. Join us in creating a workplace that reflects our dedication to excellence and innovation, where everyone, regardless of background, feels valued and empowered to contribute their unique talents. We welcome applicants from all walks of life to be part of our journey toward success and meaningful human connections. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What is your desired salary? Do you live within a commutable Distance to Leatherhead? Select Do you have experience in a CRM management role? Please confirm your experience in CRM systems By checking this box, I agree to allow Dermalogica to store and process my data for the purpose of considering my eligibility regarding my current application for employment. By checking this box, I agree to allow Dermalogica to retain my data for future opportunities for employment for up to 730 days after the conclusion of consideration of my current application for employment.
Jul 25, 2025
Full time
We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to create respect and success for the professional skin therapist and aesthetic practitioners through Skin Centres, Spas, Medi Clinics and Wellness Centres. Our brand DNA is delivered through outstanding business support, excellent education and revolutionary product in the hands of expert practitioners. Do you dream of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special. Do you want to be part of our tribe? . Keep reading! We're seeking a creative and customer-centric CRM & Customer Experience Manager to join our mission and change lives through skin confidence. You'll enhance our customer engagement, driving loyalty and retention across all digital touchpoints. Reporting to the Digital Director, the role has full ownership of our CRM strategy, overseeing Email, Messaging, DTC loyalty and online Live Chat to deliver personalised and seamless customer experiences. You will collaborate closely with cross-functional teams, including Ecommerce, Brand Marketing, Retail, and Professional B2B, to ensure a unified approach to customer communication and engagement. This is an exciting opportunity for someone passionate about leveraging data to optimise customer journeys and brand loyalty through meaningful skin health education. The responsibilities of the CRM & Customer Experience Manager . Could this be you? Own and execute a comprehensive CRM strategy across Email, Messaging, Loyalty and Live Chat channels to enhance customer engagement and retention. Manage and optimise customer segmentation to deliver targeted and personalised communications. Oversee the planning, execution, and analysis of CRM campaigns, ensuring alignment with business objectives and KPIs. Collaborate with internal teams and external partners to ensure consistent messaging and customer experience across all touchpoints. Monitor and analyse customer data to identify trends, opportunities, and areas for improvement. Implement A/B testing strategies to continuously improve campaign performance and customer engagement. Ensure compliance with data protection regulations and best practices in customer data management. Lead the optimisation of CRM tools and platforms to enhance operational efficiency. Provide regular reporting and insights to senior stakeholders on CRM performance and customer experience metrics. Manage and develop the Online Live Chat team and CRM Executive roles, ensuring alignment with the broader digital strategy and supporting their continuous growth. Do you have the below skills? Proven experience in a CRM management role, preferably within the beauty, health, or lifestyle and fitness sectors. Strong understanding of CRM platforms (e.g., Klaviyo, HubSpot) and marketing automation tools. Experience managing Email, SMS, and Live Chat channels to drive customer engagement. Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies. Good project management skills and the ability to manage multiple campaigns simultaneously. Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams. Knowledge of data protection regulations and best practices in customer data management. A proactive, self-starter attitude with a passion for delivering exceptional customer experiences. What is in it for you? Private Health Care with Vitality and Medicash Life insurance with Legal and General which includes - Virtual GP with Health365, wellbeing and counselling and Financial Protection. A 5% pension contribution from the company as well as access to a pension's advisor. Your Birthday off work! 5 paid sick days per year £70 monthly product allocation Access to new product innovation before they hit the shelves so that you can experience the products first-hand 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Ren, Murad and Kate Somerville Access to Unilever Discounts, an online shopping website discounts on multiple high street brands The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms. Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments At Dermalogica, we are committed to achieving success and fostering respect through excellent education, innovative products, and outstanding human connection. We actively promote equal opportunities, reject discrimination, and value diverse perspectives. Join us in creating a workplace that reflects our dedication to excellence and innovation, where everyone, regardless of background, feels valued and empowered to contribute their unique talents. We welcome applicants from all walks of life to be part of our journey toward success and meaningful human connections. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What is your desired salary? Do you live within a commutable Distance to Leatherhead? Select Do you have experience in a CRM management role? Please confirm your experience in CRM systems By checking this box, I agree to allow Dermalogica to store and process my data for the purpose of considering my eligibility regarding my current application for employment. By checking this box, I agree to allow Dermalogica to retain my data for future opportunities for employment for up to 730 days after the conclusion of consideration of my current application for employment.
About 7Days Performance 7Days Performance is the UK's leading prize competition platform, known for giving away over £155 million in luxury prizes including supercars, tech, experiences, and more. We're one of the most exciting consumer brands in the UK raffle space. With rapid growth, a diverse portfolio of internal brands (Performance Cars, Classic Cars, Fishing, Tech, Experiences), and a team of 50 across the UK and Australia, we're on a mission to scale our CRM capabilities to the next level. The Role We're hiring our first Group Head of CRM to take full ownership of our multi-brand CRM strategy across the 7Days group. This is a hands-on, senior-level role suited to someone with deep experience in fast-paced, high-frequency, performance-led environments like ecommerce, gaming, or fintech. You'll be responsible for building and executing a customer lifecycle strategy that drives acquisition, retention, and loyalty across email, SMS, push, and in-app. The role works closely with our brand managers, data, and engineering teams. Key Responsibilities Own the group-wide CRM roadmap across onboarding, engagement, retention, and reactivation. Design and execute multichannel campaigns (Email, SMS, Push) to support daily raffle targets and business-critical moments. Improve segmentation and targeting using data-led approaches (RFM, LTV, predictive models). Optimise and scale our CRM platform (Klaviyo) for automation, attribution, and reporting. Collaborate cross-functionally with brand teams, engineering, and data to enhance customer journey performance. Champion testing and experimentation (A/B, multivariate, journey testing) to continuously improve KPIs. Monitor and improve key metrics including open rates, CTR, conversion, churn, and reactivation. Align messaging and cadence across internal sub-brands while enabling personalised communication at scale. CRM expert with 6+ years in high-frequency CRM execution in ecommerce, gaming, competitions, or fintech. Deeply hands-on with platforms like Klaviyo, and strong knowledge of segmentation, automation, and flows. Able to work autonomously on both strategy and execution. Strong data literacy, comfortable working with engineering and analytics to shape attribution and ROI tracking. Experience designing or refining lifecycle CRM programs and customer journeys across multiple customer types. Thrive in fast-paced, agile environments where marketing is directly tied to daily revenue outcomes. Excellent communicator and collaborator with internal stakeholders and brand leads. Opportunity to build and lead a new function within one of the UK's fastest-growing prize competition brands. Hybrid working (Tues-Thurs in London WeWork office, with flexibility). Norfolk HQ is on-site. Access to perks via WeWork (community events, drinks, spaces). Career growth in a rapidly scaling business with expansion opportunities across brands and functions. 25 days holiday Matched pension contribution through workplace scheme.
Jul 25, 2025
Full time
About 7Days Performance 7Days Performance is the UK's leading prize competition platform, known for giving away over £155 million in luxury prizes including supercars, tech, experiences, and more. We're one of the most exciting consumer brands in the UK raffle space. With rapid growth, a diverse portfolio of internal brands (Performance Cars, Classic Cars, Fishing, Tech, Experiences), and a team of 50 across the UK and Australia, we're on a mission to scale our CRM capabilities to the next level. The Role We're hiring our first Group Head of CRM to take full ownership of our multi-brand CRM strategy across the 7Days group. This is a hands-on, senior-level role suited to someone with deep experience in fast-paced, high-frequency, performance-led environments like ecommerce, gaming, or fintech. You'll be responsible for building and executing a customer lifecycle strategy that drives acquisition, retention, and loyalty across email, SMS, push, and in-app. The role works closely with our brand managers, data, and engineering teams. Key Responsibilities Own the group-wide CRM roadmap across onboarding, engagement, retention, and reactivation. Design and execute multichannel campaigns (Email, SMS, Push) to support daily raffle targets and business-critical moments. Improve segmentation and targeting using data-led approaches (RFM, LTV, predictive models). Optimise and scale our CRM platform (Klaviyo) for automation, attribution, and reporting. Collaborate cross-functionally with brand teams, engineering, and data to enhance customer journey performance. Champion testing and experimentation (A/B, multivariate, journey testing) to continuously improve KPIs. Monitor and improve key metrics including open rates, CTR, conversion, churn, and reactivation. Align messaging and cadence across internal sub-brands while enabling personalised communication at scale. CRM expert with 6+ years in high-frequency CRM execution in ecommerce, gaming, competitions, or fintech. Deeply hands-on with platforms like Klaviyo, and strong knowledge of segmentation, automation, and flows. Able to work autonomously on both strategy and execution. Strong data literacy, comfortable working with engineering and analytics to shape attribution and ROI tracking. Experience designing or refining lifecycle CRM programs and customer journeys across multiple customer types. Thrive in fast-paced, agile environments where marketing is directly tied to daily revenue outcomes. Excellent communicator and collaborator with internal stakeholders and brand leads. Opportunity to build and lead a new function within one of the UK's fastest-growing prize competition brands. Hybrid working (Tues-Thurs in London WeWork office, with flexibility). Norfolk HQ is on-site. Access to perks via WeWork (community events, drinks, spaces). Career growth in a rapidly scaling business with expansion opportunities across brands and functions. 25 days holiday Matched pension contribution through workplace scheme.
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. Who you are: You will be a highly ambitious and innovative brand and marketing leader, with proven experience of driving commercial growth on the back of impeccable brand execution. You will be highly entrepreneurial and enjoy working in fast-paced digitally focused growth businesses. As well as experience of working in a brand-led business, you will also have worked for a brand with a strong focus on customer experience and/or turning customers into fans. Primary objective of the job: The Head of Brand will lead the strategic development and execution of White Stuff's unique brand identity to win over new customers and deepen engagement with existing customers, reporting into the Managing Director and with a dotted line into the Group Chief Brand Officer. This role will take responsibility for all aspects of brand marketing (advertising, PR, content, retail, and online marketing) and creative and production, focusing on growing brand reach, enhancing customer engagement through storytelling, championing creative excellence, overseeing the White Stuff Studio, and fostering a collaborative team environment. The successful candidate will drive White Stuff's reputation as a modern, sustainable lifestyle brand, ensuring year-round storytelling around sustainability, charity, unique designs, independent spirits, and customer-as-models, while supporting multi-channel growth for the business. Key Objectives Grow Brand Reach: Continue to increase brand reach and frequency with stand-out seasonal campaigns, highly engaging original content and impactful media planning across advertising, PR, and digital channels. Enhance Customer Engagement and Storytelling: Build on White Stuff's high levels of customer engagement, achieving increases in engagement metrics (e.g., customer loyalty via retention and increased spend, social media interactions, event participation, influencer coverage) through innovative content, collaborations, events, and activations, while ensuring year-round storytelling around sustainability, charity, unique designs, championing independent spirits, and casting customers as models. Champion Creative Excellence: Ensure White Stuff's brand identity is consistently upheld across all touchpoints (retail, online, wholesale, marketing), acting as the brand's creative champion within the business, while creating innovative campaigns that enhance cultural relevance and shift brand sentiment and consideration. Oversee White Stuff Studio: Oversee the White Stuff Studio to ensure daily e-commerce imagery output is consistently on-brand and continuously elevating, achieving 100% adherence to production budgets and timelines as well as brand elevating video content. Lead the Team: Foster a collaborative environment across Marketing, Creative, and Studio teams, working at pace and to very high standards, while mentoring team members to develop work that builds brand reach, fame, and customer engagement. . Brand Marketing (Advertising, PR, Content, Retail, and Online Marketing) Oversee all aspects of brand marketing, including advertising, PR, content creation, and retail and online marketing, to drive reach, engagement, and brand consistency. Develop stand-out seasonal campaigns that capture White Stuff's personality, leveraging channels like paid social, video and out-of-home advertising to enhance reach. Create impactful media plans, optimising budget allocation across paid, earned, and owned media to maximise campaign and storytelling effectiveness. Lead PR strategies to secure coverage in top-tier fashion, lifestyle, and sustainability media, amplifying campaign, activation, and storytelling impact (e.g., sustainability, charity, customer-as-models). Produce innovative content (video, social media, editorial) for campaigns, collaborations, and events that drives engagement and integrates year-round storytelling around sustainability, charity, unique designs, independent spirits, and customer-as-models. Enhance retail marketing with in-store activations, events, and visual merchandising tied to campaigns and storytelling themes, ensuring brand identity consistency. Oversee online marketing, including email, digital content, influencers and social media, to ensure campaigns, storytelling, and e-commerce imagery boost digital reach and engagement. Oversee launch and development of White Stuff's loyalty program to build brand love, drive sign ups and increase frequency and value of customers. Creative Leadership Lead the creative direction of all brand assets, including tone of voice, visual identity, all campaign/event materials and BAU marketing and e-commerce imagery, ensuring consistency and relevance. Oversee production processes for all creative outputs, including studio photography, ensuring high-quality assets are delivered on time and within budget. Manage in-house creative teams and external agencies to produce innovative campaigns that integrate storytelling themes and build fame. Collaborate with product teams to ensure all new collections are marketed to their fullest, including sustainability innovations and other key product news Team Leadership Foster a collaborative, high-performance environment across Marketing, Creative, and Studio teams, ensuring work is delivered at pace and to very high standards. Mentor team members to develop skills in campaign creation, content development, storytelling, and studio output, driving work that enhances brand reach, fame, and customer engagement. Implement development programs, such as workshops or one-on-one coaching, to support team growth and align with brand and storytelling objectives. Monitor team performance, using feedback and metrics to drive continuous improvement and maintain a positive, inclusive culture. Collaboration & Stakeholder Management Work closely with the Managing Director of White Stuff to ensure all brand and marketing strategies align to the business and customer strategy. Partner with TFG London's Chief Brand Officer to ensure White Stuff continues to drive its distinctiveness and reach, sharing White Stuff's best practices for campaigns, storytelling, and creative outputs where relevant. Collaborate with trading, merchandising, product and digital teams to ensure seamless execution of campaigns, content, storytelling, and studio imagery, upholding brand identity. Represent White Stuff at industry events, activations, and collaborations to promote the brand's vision, storytelling, and enhance reach, fame, and engagement. Sustainability & Innovation Champion White Stuff's sustainability and charity commitments, ensuring 95%+ of collections use certified materials and integrating sustainability stories into campaigns, activations, and e-commerce imagery. Drive innovation in content, collaborations, campaigns, storytelling, and studio outputs, exploring new technologies to boost efficiencies, engagement and relevance. Experience 10+ years in senior brand management or marketing roles within fashion, lifestyle, or retail. Proven track record of growing brand reach through seasonal campaigns and media planning. Demonstrated success in building customer engagement through innovative content, collaborations, events, activations, and storytelling (e.g., sustainability, charity, customer-as-models). Extensive experience ensuring brand identity consistency across touchpoints and championing creative excellence. Proven leadership in fostering collaborative, high-performance teams in Marketing, Creative, and Studio environments. Expertise in overseeing advertising, PR, content, retail, and online marketing, plus creative and production. Success in managing in-house creative teams and external agency partnerships. Exposure to sustainability initiatives and storytelling in fashion or retail. Experience reporting to C-suite stakeholders, with ability to manage dual reporting lines. Skills & Competencies Strategic Thinking: Ability to develop strategies that maximise reach, engagement, creative consistency, studio output quality, storytelling, and team performance. Creative Vision: Strong aesthetic sensibility to create compelling campaigns and assets across all touchpoints while upholding brand identity. Commercial Acumen: Data-driven decision-making to optimise media planning and acitvations Collaboration: Exceptional interpersonal skills to align White Stuff and TFG London teams and foster a collaborative team environment. Innovation: Forward-thinking approach to leverage trends and technologies for engagement, fame, and relevance. Communication: Confident presenter, capable of articulating campaign, creative, storytelling, studio, and team vision click apply for full job details
Jul 24, 2025
Full time
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. Who you are: You will be a highly ambitious and innovative brand and marketing leader, with proven experience of driving commercial growth on the back of impeccable brand execution. You will be highly entrepreneurial and enjoy working in fast-paced digitally focused growth businesses. As well as experience of working in a brand-led business, you will also have worked for a brand with a strong focus on customer experience and/or turning customers into fans. Primary objective of the job: The Head of Brand will lead the strategic development and execution of White Stuff's unique brand identity to win over new customers and deepen engagement with existing customers, reporting into the Managing Director and with a dotted line into the Group Chief Brand Officer. This role will take responsibility for all aspects of brand marketing (advertising, PR, content, retail, and online marketing) and creative and production, focusing on growing brand reach, enhancing customer engagement through storytelling, championing creative excellence, overseeing the White Stuff Studio, and fostering a collaborative team environment. The successful candidate will drive White Stuff's reputation as a modern, sustainable lifestyle brand, ensuring year-round storytelling around sustainability, charity, unique designs, independent spirits, and customer-as-models, while supporting multi-channel growth for the business. Key Objectives Grow Brand Reach: Continue to increase brand reach and frequency with stand-out seasonal campaigns, highly engaging original content and impactful media planning across advertising, PR, and digital channels. Enhance Customer Engagement and Storytelling: Build on White Stuff's high levels of customer engagement, achieving increases in engagement metrics (e.g., customer loyalty via retention and increased spend, social media interactions, event participation, influencer coverage) through innovative content, collaborations, events, and activations, while ensuring year-round storytelling around sustainability, charity, unique designs, championing independent spirits, and casting customers as models. Champion Creative Excellence: Ensure White Stuff's brand identity is consistently upheld across all touchpoints (retail, online, wholesale, marketing), acting as the brand's creative champion within the business, while creating innovative campaigns that enhance cultural relevance and shift brand sentiment and consideration. Oversee White Stuff Studio: Oversee the White Stuff Studio to ensure daily e-commerce imagery output is consistently on-brand and continuously elevating, achieving 100% adherence to production budgets and timelines as well as brand elevating video content. Lead the Team: Foster a collaborative environment across Marketing, Creative, and Studio teams, working at pace and to very high standards, while mentoring team members to develop work that builds brand reach, fame, and customer engagement. . Brand Marketing (Advertising, PR, Content, Retail, and Online Marketing) Oversee all aspects of brand marketing, including advertising, PR, content creation, and retail and online marketing, to drive reach, engagement, and brand consistency. Develop stand-out seasonal campaigns that capture White Stuff's personality, leveraging channels like paid social, video and out-of-home advertising to enhance reach. Create impactful media plans, optimising budget allocation across paid, earned, and owned media to maximise campaign and storytelling effectiveness. Lead PR strategies to secure coverage in top-tier fashion, lifestyle, and sustainability media, amplifying campaign, activation, and storytelling impact (e.g., sustainability, charity, customer-as-models). Produce innovative content (video, social media, editorial) for campaigns, collaborations, and events that drives engagement and integrates year-round storytelling around sustainability, charity, unique designs, independent spirits, and customer-as-models. Enhance retail marketing with in-store activations, events, and visual merchandising tied to campaigns and storytelling themes, ensuring brand identity consistency. Oversee online marketing, including email, digital content, influencers and social media, to ensure campaigns, storytelling, and e-commerce imagery boost digital reach and engagement. Oversee launch and development of White Stuff's loyalty program to build brand love, drive sign ups and increase frequency and value of customers. Creative Leadership Lead the creative direction of all brand assets, including tone of voice, visual identity, all campaign/event materials and BAU marketing and e-commerce imagery, ensuring consistency and relevance. Oversee production processes for all creative outputs, including studio photography, ensuring high-quality assets are delivered on time and within budget. Manage in-house creative teams and external agencies to produce innovative campaigns that integrate storytelling themes and build fame. Collaborate with product teams to ensure all new collections are marketed to their fullest, including sustainability innovations and other key product news Team Leadership Foster a collaborative, high-performance environment across Marketing, Creative, and Studio teams, ensuring work is delivered at pace and to very high standards. Mentor team members to develop skills in campaign creation, content development, storytelling, and studio output, driving work that enhances brand reach, fame, and customer engagement. Implement development programs, such as workshops or one-on-one coaching, to support team growth and align with brand and storytelling objectives. Monitor team performance, using feedback and metrics to drive continuous improvement and maintain a positive, inclusive culture. Collaboration & Stakeholder Management Work closely with the Managing Director of White Stuff to ensure all brand and marketing strategies align to the business and customer strategy. Partner with TFG London's Chief Brand Officer to ensure White Stuff continues to drive its distinctiveness and reach, sharing White Stuff's best practices for campaigns, storytelling, and creative outputs where relevant. Collaborate with trading, merchandising, product and digital teams to ensure seamless execution of campaigns, content, storytelling, and studio imagery, upholding brand identity. Represent White Stuff at industry events, activations, and collaborations to promote the brand's vision, storytelling, and enhance reach, fame, and engagement. Sustainability & Innovation Champion White Stuff's sustainability and charity commitments, ensuring 95%+ of collections use certified materials and integrating sustainability stories into campaigns, activations, and e-commerce imagery. Drive innovation in content, collaborations, campaigns, storytelling, and studio outputs, exploring new technologies to boost efficiencies, engagement and relevance. Experience 10+ years in senior brand management or marketing roles within fashion, lifestyle, or retail. Proven track record of growing brand reach through seasonal campaigns and media planning. Demonstrated success in building customer engagement through innovative content, collaborations, events, activations, and storytelling (e.g., sustainability, charity, customer-as-models). Extensive experience ensuring brand identity consistency across touchpoints and championing creative excellence. Proven leadership in fostering collaborative, high-performance teams in Marketing, Creative, and Studio environments. Expertise in overseeing advertising, PR, content, retail, and online marketing, plus creative and production. Success in managing in-house creative teams and external agency partnerships. Exposure to sustainability initiatives and storytelling in fashion or retail. Experience reporting to C-suite stakeholders, with ability to manage dual reporting lines. Skills & Competencies Strategic Thinking: Ability to develop strategies that maximise reach, engagement, creative consistency, studio output quality, storytelling, and team performance. Creative Vision: Strong aesthetic sensibility to create compelling campaigns and assets across all touchpoints while upholding brand identity. Commercial Acumen: Data-driven decision-making to optimise media planning and acitvations Collaboration: Exceptional interpersonal skills to align White Stuff and TFG London teams and foster a collaborative team environment. Innovation: Forward-thinking approach to leverage trends and technologies for engagement, fame, and relevance. Communication: Confident presenter, capable of articulating campaign, creative, storytelling, studio, and team vision click apply for full job details
Chief Marketing Officer (CMO) - Gaming, Betting, & Gambling job - Highly competitive salary - London, United Kingdom Chief Marketing Officer (CMO) - Gaming, Betting, & Gambling job - Highly competitive salary - London, United Kingdom Lead the Future of iGaming and Sports Betting Our client is a global leader in the online gaming and sports betting industry , operating some of the world's most recognised brands. Their footprint spans multiple regulated markets, delivering cutting-edge betting and gaming experiences to millions of customers worldwide. As part of their ambitious international growth strategy, they are seeking a visionary Chief Marketing Officer (CMO) to join their executive leadership team based in London . This is a career-defining opportunity to shape and deliver the marketing vision for a global powerhouse. The CMO will be responsible for leading all marketing activities, driving customer acquisition, engagement, and retention, and building a world-class marketing function aligned with the company's bold growth objectives. Your key job responsibilities as the Chief Marketing Officer (CMO) in London, United Kingdom will include: Define and execute the global marketing strategy, positioning the brand as a market leader in each target geography. Lead the evolution of brand architecture and positioning to resonate with diverse customer bases across multiple cultures and regulatory environments. Drive innovation within the marketing function, ensuring the brand stays ahead of competitors in creativity, technology adoption, and customer engagement. Oversee the development of integrated brand and performance marketing campaigns that build awareness, drive acquisition, and foster loyalty. Ensure marketing campaigns are underpinned by robust customer insights, behavioural data, and market intelligence to maximise relevance and impact. Champion brand consistency while enabling local market adaptations to optimise effectiveness. Develop and implement data-driven acquisition strategies across digital, affiliate, media, and sponsorship channels to attract new customers efficiently and at scale. Drive customer segmentation and lifecycle marketing strategies to enhance engagement, cross-sell, and retention. Oversee the development of tailored CRM strategies to maximise customer lifetime value, loyalty, and advocacy. Build, mentor, and inspire high-performing teams across Brand, Performance Marketing, Digital, CRM, VIP, Sponsorship, and Affiliate functions. Cultivate a culture of creativity, innovation, accountability, and continuous learning within the marketing organisation. Establish best-in-class marketing processes, systems, and governance frameworks to support scale and operational excellence. Embed a data-first approach to all marketing decisions, leveraging advanced analytics, modelling, and marketing technology to drive performance. Champion the use of Martech tools, automation, and AI to optimise targeting, personalisation, and ROI across all customer touchpoints. Executive & Cross-Functional Leadership Operate as a strategic partner to the CEO and fellow C-suite executives, contributing to company-wide strategy and business planning. Collaborate closely with Product, Trading, Technology, and Operations teams to align marketing initiatives with broader organisational goals. Act as an ambassador for the company's culture and values both internally and externally. Requirements for this Chief Marketing Officer (CMO) job in London, United Kingdom : Extensive experience as a CMO or Marketing Director within iGaming, Sports Betting, or closely related high-growth digital entertainment sectors. Proven track record in developing and executing integrated marketing strategies across multiple regulated markets, delivering measurable growth in customer acquisition, engagement, and retention. Deep expertise in digital performance marketing, brand building, customer segmentation, lifecycle marketing, and CRM. Strong commercial acumen with a data-driven mindset and the ability to translate insights into actionable strategies. Inspirational leadership style, with a history of managing and developing large, cross-functional, geographically dispersed marketing teams. Experience in navigating regulated industries, ensuring compliance while driving creativity and innovation. Excellent stakeholder management and communication skills, with the ability to influence at board level. Global mindset with a genuine passion for sports, gaming, digital innovation, and customer experience excellence. Why This Opportunity? Executive Influence - Join the C-suite of a global leader and shape its future success. Global Impact - Lead marketing efforts that engage millions of customers worldwide. Strategic Autonomy - Define and deliver the marketing vision with full executive support. High-Growth Environment - Drive transformation and innovation at scale during a period of significant investment and expansion. Reward & Recognition - Attractive executive remuneration package including base salary, performance-related bonuses, and long-term incentives. Culture & People - Join a forward-thinking organisation with a collaborative, fast-paced, and high-performance culture. If you are a strategic, innovative, and data-driven marketing leader looking to make your mark in the global iGaming and sports betting industry, we would love to hear from you . Kindly send your CV through to for this exciting Chief Marketing Officer (CMO) in London, United Kingdom . Tagged as: Affiliate Marketing, AI in Marketing, B2C marketing, Brand Building, brand strategy, C-Suite Marketing, chief marketing officer, CMO, CRM, Cross-Functional Collaboration, customer acquisition, Customer Engagement, Customer Insights, customer retention, customer segmentation, Data-Driven Marketing, digital entertainment, digital marketing, Executive Marketing, Executive Marketing Jobs, Gambling industry, Global Expansion, Global Marketing, High-Growth Environments, iGaming, lifecycle marketing, London Marketing Jobs, Marketing Analytics, marketing automation, Marketing Director, Marketing Governance, Marketing Innovation, Marketing Jobs in Gaming, Marketing Leadership, MarTech, Media Strategy, Online Gaming, Performance Marketing, Regulated Markets, Senior Marketing Jobs UK, Sponsorship Marketing, Sports Betting, strategic marketing, VIP Marketing About Your Recruiter - Andrew Wicks Job Search I have had a lot of experience in dealing with permanent and temporary recruitment agencies and have become cynical of the whole process. However, having been introduced to Initiate Recruitment after simply recieving a phone call in regard to a job advertisement, this changed. I have received outstanding service from Matthew Aylen who quickly gained an understanding of our requirements and took the time to understand how we work. I highly recommend Initiate Recruitment. Werner Fourie - Head of Design - iProspect SA - South Africa
Jul 24, 2025
Full time
Chief Marketing Officer (CMO) - Gaming, Betting, & Gambling job - Highly competitive salary - London, United Kingdom Chief Marketing Officer (CMO) - Gaming, Betting, & Gambling job - Highly competitive salary - London, United Kingdom Lead the Future of iGaming and Sports Betting Our client is a global leader in the online gaming and sports betting industry , operating some of the world's most recognised brands. Their footprint spans multiple regulated markets, delivering cutting-edge betting and gaming experiences to millions of customers worldwide. As part of their ambitious international growth strategy, they are seeking a visionary Chief Marketing Officer (CMO) to join their executive leadership team based in London . This is a career-defining opportunity to shape and deliver the marketing vision for a global powerhouse. The CMO will be responsible for leading all marketing activities, driving customer acquisition, engagement, and retention, and building a world-class marketing function aligned with the company's bold growth objectives. Your key job responsibilities as the Chief Marketing Officer (CMO) in London, United Kingdom will include: Define and execute the global marketing strategy, positioning the brand as a market leader in each target geography. Lead the evolution of brand architecture and positioning to resonate with diverse customer bases across multiple cultures and regulatory environments. Drive innovation within the marketing function, ensuring the brand stays ahead of competitors in creativity, technology adoption, and customer engagement. Oversee the development of integrated brand and performance marketing campaigns that build awareness, drive acquisition, and foster loyalty. Ensure marketing campaigns are underpinned by robust customer insights, behavioural data, and market intelligence to maximise relevance and impact. Champion brand consistency while enabling local market adaptations to optimise effectiveness. Develop and implement data-driven acquisition strategies across digital, affiliate, media, and sponsorship channels to attract new customers efficiently and at scale. Drive customer segmentation and lifecycle marketing strategies to enhance engagement, cross-sell, and retention. Oversee the development of tailored CRM strategies to maximise customer lifetime value, loyalty, and advocacy. Build, mentor, and inspire high-performing teams across Brand, Performance Marketing, Digital, CRM, VIP, Sponsorship, and Affiliate functions. Cultivate a culture of creativity, innovation, accountability, and continuous learning within the marketing organisation. Establish best-in-class marketing processes, systems, and governance frameworks to support scale and operational excellence. Embed a data-first approach to all marketing decisions, leveraging advanced analytics, modelling, and marketing technology to drive performance. Champion the use of Martech tools, automation, and AI to optimise targeting, personalisation, and ROI across all customer touchpoints. Executive & Cross-Functional Leadership Operate as a strategic partner to the CEO and fellow C-suite executives, contributing to company-wide strategy and business planning. Collaborate closely with Product, Trading, Technology, and Operations teams to align marketing initiatives with broader organisational goals. Act as an ambassador for the company's culture and values both internally and externally. Requirements for this Chief Marketing Officer (CMO) job in London, United Kingdom : Extensive experience as a CMO or Marketing Director within iGaming, Sports Betting, or closely related high-growth digital entertainment sectors. Proven track record in developing and executing integrated marketing strategies across multiple regulated markets, delivering measurable growth in customer acquisition, engagement, and retention. Deep expertise in digital performance marketing, brand building, customer segmentation, lifecycle marketing, and CRM. Strong commercial acumen with a data-driven mindset and the ability to translate insights into actionable strategies. Inspirational leadership style, with a history of managing and developing large, cross-functional, geographically dispersed marketing teams. Experience in navigating regulated industries, ensuring compliance while driving creativity and innovation. Excellent stakeholder management and communication skills, with the ability to influence at board level. Global mindset with a genuine passion for sports, gaming, digital innovation, and customer experience excellence. Why This Opportunity? Executive Influence - Join the C-suite of a global leader and shape its future success. Global Impact - Lead marketing efforts that engage millions of customers worldwide. Strategic Autonomy - Define and deliver the marketing vision with full executive support. High-Growth Environment - Drive transformation and innovation at scale during a period of significant investment and expansion. Reward & Recognition - Attractive executive remuneration package including base salary, performance-related bonuses, and long-term incentives. Culture & People - Join a forward-thinking organisation with a collaborative, fast-paced, and high-performance culture. If you are a strategic, innovative, and data-driven marketing leader looking to make your mark in the global iGaming and sports betting industry, we would love to hear from you . Kindly send your CV through to for this exciting Chief Marketing Officer (CMO) in London, United Kingdom . Tagged as: Affiliate Marketing, AI in Marketing, B2C marketing, Brand Building, brand strategy, C-Suite Marketing, chief marketing officer, CMO, CRM, Cross-Functional Collaboration, customer acquisition, Customer Engagement, Customer Insights, customer retention, customer segmentation, Data-Driven Marketing, digital entertainment, digital marketing, Executive Marketing, Executive Marketing Jobs, Gambling industry, Global Expansion, Global Marketing, High-Growth Environments, iGaming, lifecycle marketing, London Marketing Jobs, Marketing Analytics, marketing automation, Marketing Director, Marketing Governance, Marketing Innovation, Marketing Jobs in Gaming, Marketing Leadership, MarTech, Media Strategy, Online Gaming, Performance Marketing, Regulated Markets, Senior Marketing Jobs UK, Sponsorship Marketing, Sports Betting, strategic marketing, VIP Marketing About Your Recruiter - Andrew Wicks Job Search I have had a lot of experience in dealing with permanent and temporary recruitment agencies and have become cynical of the whole process. However, having been introduced to Initiate Recruitment after simply recieving a phone call in regard to a job advertisement, this changed. I have received outstanding service from Matthew Aylen who quickly gained an understanding of our requirements and took the time to understand how we work. I highly recommend Initiate Recruitment. Werner Fourie - Head of Design - iProspect SA - South Africa
Are you a strategic, people-first leader who thrives in high-growth environments? At EMJ, we're on a mission to elevate global healthcare through impactful, insight-driven content. We've grown fast-and we're just getting started. Now, we're looking for a Head of Client Services who's ready to lead from the front, challenge the status quo, and build something bigger with us. As a key member of our leadership team, you'll drive the success of our client partnerships, elevate our internal capabilities, and directly influence the next phase of our growth. This role is perfect for someone who thrives on autonomy, leads with empathy, and loves solving problems that matter. Your Impact at EM Lead & Inspire a High-Performing Team: Develop and mentor the CS team to deliver projects that exceed expectations. You'll champion accountability, learning, and ambition to drive publishing targets and KPIs Drive Strategic Client Success: Partner with our most valuable clients to shape and execute strategies that deliver measurable impact; influence retention, growth, and satisfaction across the portfolio. Be a key driver of innovation and efficiency: You'll be empowered to identify and implement improvements to our client experience and internal processes, directly contributing to a more effective and impactful organisation where your ideas matter. Grow with a Company That's Going Places : Work cross-functionally in a fast-moving, international business; seize real opportunities for personal and professional growth as we expand into new markets and services What Y ou'll Own: Day-to-day leadership and development of the Client Services team Oversight of client project delivery-on time, on budget, beyond expectations Early identification and resolution of challenges that impact client satisfaction or team performance Ownership of key KPIs, reporting insights and trends to leadership Escalation and resolution of complex client issues with a calm, solutions-focused mindset Relationship building with senior client stakeholders, becoming a trusted advisor Resource planning and tool optimisation to maximise team output and client value Who You Are: A proven leader with a strong track record of managing high-performing client services or account management teams Commercially minded, able to connect the dots between client experience and business impact Data-savvy and comfortable reporting performance insights to senior stakeholders Comfortable in fast-paced, scale-up environments-adaptable, proactive, and resilient Passionate about continuous improvement, always looking for smarter, better ways to work Why Join Us? Be part of a company that's making a genuine impact in the healthcare space Collaborate with ambitious, values-driven teammates Work in an environment that recognises and rewards initiative, ownership, and excellence Enjoy real autonomy-and the support to take bold ideas from concept to execution Key Information Salary: Negotiable R eports to: Victoria Nash, Customer Engagement Director Hours: 8.30am - 5pm, Mon-Fri Working pattern: Up to 2 days WFH (full-time in office during probation) Location: This role is based onsite in our London/Moorgate office About EMJ EMJ'spurpose is to elevate the quality of healthcare globally, by supporting all healthcare professionals with free and easy access to medical journals and lifelong learning opportunities. We do this to create Gold Medal Winners, enabling healthcare professionals to become the best versions of themselves. Similarly we equip our employees with all the skills, tools and knowledge they need to be in the top 10% of what they do andcreate Gold Medal Winners in the company. At EMJ, we believe in Taking care of your own: We all need to be proactive and responsible for our own actions. This will lead to an inspiring place to work that we are all proud of. Going the extra mile: Always give your best performance, this will create a team that is different to anything else, full of hard working, gold medal winners. Entire buy in: Everyone has loyalty to our vision, values, culture, and the long-term goals of EMJ. We are committed to doing so in a positive and passionate way. Find out more about us and careers at EMJ. Application process: Your CV will be reviewed by the Recruitment team. If successful, we will be in touch to arrange a telephone call. Following this there will be a 2-stage interview process, one focused on competencies and one on the EMJ values.
Jul 24, 2025
Full time
Are you a strategic, people-first leader who thrives in high-growth environments? At EMJ, we're on a mission to elevate global healthcare through impactful, insight-driven content. We've grown fast-and we're just getting started. Now, we're looking for a Head of Client Services who's ready to lead from the front, challenge the status quo, and build something bigger with us. As a key member of our leadership team, you'll drive the success of our client partnerships, elevate our internal capabilities, and directly influence the next phase of our growth. This role is perfect for someone who thrives on autonomy, leads with empathy, and loves solving problems that matter. Your Impact at EM Lead & Inspire a High-Performing Team: Develop and mentor the CS team to deliver projects that exceed expectations. You'll champion accountability, learning, and ambition to drive publishing targets and KPIs Drive Strategic Client Success: Partner with our most valuable clients to shape and execute strategies that deliver measurable impact; influence retention, growth, and satisfaction across the portfolio. Be a key driver of innovation and efficiency: You'll be empowered to identify and implement improvements to our client experience and internal processes, directly contributing to a more effective and impactful organisation where your ideas matter. Grow with a Company That's Going Places : Work cross-functionally in a fast-moving, international business; seize real opportunities for personal and professional growth as we expand into new markets and services What Y ou'll Own: Day-to-day leadership and development of the Client Services team Oversight of client project delivery-on time, on budget, beyond expectations Early identification and resolution of challenges that impact client satisfaction or team performance Ownership of key KPIs, reporting insights and trends to leadership Escalation and resolution of complex client issues with a calm, solutions-focused mindset Relationship building with senior client stakeholders, becoming a trusted advisor Resource planning and tool optimisation to maximise team output and client value Who You Are: A proven leader with a strong track record of managing high-performing client services or account management teams Commercially minded, able to connect the dots between client experience and business impact Data-savvy and comfortable reporting performance insights to senior stakeholders Comfortable in fast-paced, scale-up environments-adaptable, proactive, and resilient Passionate about continuous improvement, always looking for smarter, better ways to work Why Join Us? Be part of a company that's making a genuine impact in the healthcare space Collaborate with ambitious, values-driven teammates Work in an environment that recognises and rewards initiative, ownership, and excellence Enjoy real autonomy-and the support to take bold ideas from concept to execution Key Information Salary: Negotiable R eports to: Victoria Nash, Customer Engagement Director Hours: 8.30am - 5pm, Mon-Fri Working pattern: Up to 2 days WFH (full-time in office during probation) Location: This role is based onsite in our London/Moorgate office About EMJ EMJ'spurpose is to elevate the quality of healthcare globally, by supporting all healthcare professionals with free and easy access to medical journals and lifelong learning opportunities. We do this to create Gold Medal Winners, enabling healthcare professionals to become the best versions of themselves. Similarly we equip our employees with all the skills, tools and knowledge they need to be in the top 10% of what they do andcreate Gold Medal Winners in the company. At EMJ, we believe in Taking care of your own: We all need to be proactive and responsible for our own actions. This will lead to an inspiring place to work that we are all proud of. Going the extra mile: Always give your best performance, this will create a team that is different to anything else, full of hard working, gold medal winners. Entire buy in: Everyone has loyalty to our vision, values, culture, and the long-term goals of EMJ. We are committed to doing so in a positive and passionate way. Find out more about us and careers at EMJ. Application process: Your CV will be reviewed by the Recruitment team. If successful, we will be in touch to arrange a telephone call. Following this there will be a 2-stage interview process, one focused on competencies and one on the EMJ values.
Our nationwide Survey & Safety Division hires a range of equipment including Robotic and GPS equipment to the construction, utilities, and infrastructure sectors and we have an exciting opportunity for a Head of Survey & Safety to cover our Southern Region. You will be responsible for maximising the profitability and effectiveness of specified survey and safety locations, including recruiting, monitoring and managing the performance of staff. You will strive to ensure complete customer satisfaction by providing a consistent high quality of service, equipment, premises and people. With full operational responsibility for the General Managers within the division, you will also produce accurate monthly KPI reports, identifying any areas for improvement relating to depot operations and provide creative solutions to drive the division forward. This role will cover the Survey South Region so candidates must be able to travel across the South of England frequently. About You Applicants should have: • Exceptional leadership skills with the ability to motivate and develop teams • Significant experience managing and driving profitability within the hire/construction industry • In-depth understanding of customer success and retention strategies • Excellent communication and organisational skills with a pragmatic approach to problem solving • Solid operations experience in the hire or construction industry is preferred, however we will consider applications from strong Operations Managers from other industries. • Frequent travel and overnight stay throughout the region will be an integral part of the role so a full UK driving licence is essential. About Us GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: • Competitive salary and bonus scheme • Up to 25 days annual leave plus bank holidays • The option to buy up to 5 days additional leave • Contributory Pension Scheme • Life Assurance • Employee Welfare Fund (Company-funded social events) • Cycle to Work Scheme • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab) So what next? If you think you fit the profile we would love to hear from you. All you have to do is apply with your CV highlighting your current package and salary expectations and we can take it from there.
Jul 24, 2025
Full time
Our nationwide Survey & Safety Division hires a range of equipment including Robotic and GPS equipment to the construction, utilities, and infrastructure sectors and we have an exciting opportunity for a Head of Survey & Safety to cover our Southern Region. You will be responsible for maximising the profitability and effectiveness of specified survey and safety locations, including recruiting, monitoring and managing the performance of staff. You will strive to ensure complete customer satisfaction by providing a consistent high quality of service, equipment, premises and people. With full operational responsibility for the General Managers within the division, you will also produce accurate monthly KPI reports, identifying any areas for improvement relating to depot operations and provide creative solutions to drive the division forward. This role will cover the Survey South Region so candidates must be able to travel across the South of England frequently. About You Applicants should have: • Exceptional leadership skills with the ability to motivate and develop teams • Significant experience managing and driving profitability within the hire/construction industry • In-depth understanding of customer success and retention strategies • Excellent communication and organisational skills with a pragmatic approach to problem solving • Solid operations experience in the hire or construction industry is preferred, however we will consider applications from strong Operations Managers from other industries. • Frequent travel and overnight stay throughout the region will be an integral part of the role so a full UK driving licence is essential. About Us GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: • Competitive salary and bonus scheme • Up to 25 days annual leave plus bank holidays • The option to buy up to 5 days additional leave • Contributory Pension Scheme • Life Assurance • Employee Welfare Fund (Company-funded social events) • Cycle to Work Scheme • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab) So what next? If you think you fit the profile we would love to hear from you. All you have to do is apply with your CV highlighting your current package and salary expectations and we can take it from there.
About the Role Purpose We're on an exciting growth journey where the service we provide is at the heart of what drives our success. In this role you will lead and manage our customer service teams across the UK. You'll operate in a fast paced and dynamic environment as you oversee all customer service operations for all customer segments from Consumers to Corporates, ensuring a high level of customer satisfaction and operational efficiency. The ideal candidate will possess a deep understanding of customer service management, a passion for sustainability, and a proven track record of leading diverse teams. Key accountabilities: To develop and implement a customer service strategy that aligns to the business objectives and goals To lead, manage and inspire the Customer Service team from hiring, onboarding, training, performance management and professional development To deliver an optimal Customer Experience measured via Customer Service KPIs, customer satisfaction, first contact resolution, cost per contact and response times To manage all aspects of the Customer Journey that are defined as 'Service' and ensure that any tasks that would be best managed elsewhere are adequately relocated To deliver a positive customer experience that drives customer satisfaction To own and implement plans that drive sales, loyalty and customer retention To deliver customer service against a consistent customer journey, ensuring that the customer query is managed through the most effective channel e.g. e.g. Automation, Self Service, Digital FAQs or Agent To manage high level customer escalations or complex issues. Developing plans and preparing the team for unexpected customer service challenges To use customer insight, particularly from complaints and failures, to optimise the experience and learn from events To develop and enforce customer service policies, procedures and standards to ensure consistent high quality service delivery. Ensuring compliance against all relevant regulations, standards and internal policies. Identify and implement new technologies, tools and best practices to enhance the customer service operation To build a culture of continuous improvement within the service department, where the mindset of our teams drives the next set of opportunities To collaborate with other teams to ensure a seamless customer experience To manage and work with other parties across Beauparc and external to deliver a great service experience Areas of responsibility: Leadership & Team Management: Lead, mentor, and develop a high-performing customer service team, fostering a culture of excellence, accountability, and continuous improvement Manage day-to-day operations of the customer service teams across both residential and commercial divisions, ensuring optimal performance and customer satisfaction To onboard and train new members of the team in a way which retains staff and allows them to reach service levels quickly Conduct regular performance evaluations and provide coaching and feedback to team members to enhance skills and productivity To ensure that each team member feels that they are professionally developing Customer Experience Oversee customer service activities related to Consumer and Business waste services To deliver an optimal Customer Experience measured via Customer Service KPIs, customer satisfaction, first contact resolution, cost per contact and response times To deliver a positive customer experience that drives customer satisfaction, loyalty and retention To deliver customer service against a consistent customer journey, ensuring that the customer query is managed through the most effective channel e.g. Automation, Self Service, Digital FAQs or Agent Ensure efficient and effective handling of customer enquiries, complaints, and service requests through various channels (phone, email, online). To manage high level customer escalations or complex issues. Developing plans and preparing the team for unexpected customer service challenges To use customer insight, particularly from complaints and failures, to optimise the experience and learn from events. Identifying trends and patterns that are positively or negatively impacting the customer experience To develop and enforce customer service policies, procedures and standards to ensure consistent high quality service delivery. Ensuring compliance against all relevant regulations, standards and internal policies Performance Monitoring & Reporting: Establish and monitor key performance indicators (KPIs) for customer service operations, including response times, resolution rates, customer satisfaction scores, and team productivity Prepare regular reports on team performance, customer satisfaction, and operational efficiency for senior management Manage the relationship with third parties, internal and external stakeholders to ensure that customer service performance is of a high standard Collaboration & Communication: Work closely with other departments, such as Operations, Sales, and Marketing, to ensure a cohesive approach to customer service and support Act as a liaison between the customer service team and senior management, providing updates on performance, challenges, and opportunities Continuous Improvement: Lead initiatives to identify and implement process improvements, leveraging technology and best practices to enhance service delivery Stay up to date with industry trends and emerging technologies to ensure the company remains at the forefront of customer service excellence Experience and Skills: Essential A minimum of 10 years' experience in Customer Service Management Proven experience of managing and leading diverse teams within the service domain that have gained successful results across the short and medium/long term Strong understanding of customer service principles, processes and tools Excellent communication, leadership, and interpersonal skills. Strong problem-solving skills and the ability to think strategically. Strong understanding of service technologies, process mapping, procedures and service culture A mindset which is: Curious about why things happen the way they do Brave to challenge the status quo and create a better future Accountable taking action that creates results Valuable - to see activities and where the value can be added to the experience Adaptable to a changing way of working Preferable Bachelor's degree in business administration, Management, or a related field; a Master's degree is a plus. Experience with waste management services (bin collections, skips, etc.) is highly desirable Design Led Thinking experience and/or Agile methodology Business Improvement / Lean six sigma skill set and/or project management qualification such as APMP or Prince Proficiency in CRM software and Microsoft Office Suite. About Us Join us on the journey Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We're now a group of almost 3000 people, all contributing to that growth and success. Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we're safer together. We deliver our customers with a partnership approach to managing their resources responsibly.We constantly push the boundaries of innovation. What's good today can be better tomorrow. Beauparc is not just a company, it's a resource recovery business. Over the past three decades we've grown and diversified significantly, we believe that great leadership is rooted in strong values.As leaders within this industry, we're committed to shaping a better future for our friends, families and communities.Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices.Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business. Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes. Take the first step today and join us on the journey . Beauparc aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside. (DE&I Policy Statement)
Jul 24, 2025
Full time
About the Role Purpose We're on an exciting growth journey where the service we provide is at the heart of what drives our success. In this role you will lead and manage our customer service teams across the UK. You'll operate in a fast paced and dynamic environment as you oversee all customer service operations for all customer segments from Consumers to Corporates, ensuring a high level of customer satisfaction and operational efficiency. The ideal candidate will possess a deep understanding of customer service management, a passion for sustainability, and a proven track record of leading diverse teams. Key accountabilities: To develop and implement a customer service strategy that aligns to the business objectives and goals To lead, manage and inspire the Customer Service team from hiring, onboarding, training, performance management and professional development To deliver an optimal Customer Experience measured via Customer Service KPIs, customer satisfaction, first contact resolution, cost per contact and response times To manage all aspects of the Customer Journey that are defined as 'Service' and ensure that any tasks that would be best managed elsewhere are adequately relocated To deliver a positive customer experience that drives customer satisfaction To own and implement plans that drive sales, loyalty and customer retention To deliver customer service against a consistent customer journey, ensuring that the customer query is managed through the most effective channel e.g. e.g. Automation, Self Service, Digital FAQs or Agent To manage high level customer escalations or complex issues. Developing plans and preparing the team for unexpected customer service challenges To use customer insight, particularly from complaints and failures, to optimise the experience and learn from events To develop and enforce customer service policies, procedures and standards to ensure consistent high quality service delivery. Ensuring compliance against all relevant regulations, standards and internal policies. Identify and implement new technologies, tools and best practices to enhance the customer service operation To build a culture of continuous improvement within the service department, where the mindset of our teams drives the next set of opportunities To collaborate with other teams to ensure a seamless customer experience To manage and work with other parties across Beauparc and external to deliver a great service experience Areas of responsibility: Leadership & Team Management: Lead, mentor, and develop a high-performing customer service team, fostering a culture of excellence, accountability, and continuous improvement Manage day-to-day operations of the customer service teams across both residential and commercial divisions, ensuring optimal performance and customer satisfaction To onboard and train new members of the team in a way which retains staff and allows them to reach service levels quickly Conduct regular performance evaluations and provide coaching and feedback to team members to enhance skills and productivity To ensure that each team member feels that they are professionally developing Customer Experience Oversee customer service activities related to Consumer and Business waste services To deliver an optimal Customer Experience measured via Customer Service KPIs, customer satisfaction, first contact resolution, cost per contact and response times To deliver a positive customer experience that drives customer satisfaction, loyalty and retention To deliver customer service against a consistent customer journey, ensuring that the customer query is managed through the most effective channel e.g. Automation, Self Service, Digital FAQs or Agent Ensure efficient and effective handling of customer enquiries, complaints, and service requests through various channels (phone, email, online). To manage high level customer escalations or complex issues. Developing plans and preparing the team for unexpected customer service challenges To use customer insight, particularly from complaints and failures, to optimise the experience and learn from events. Identifying trends and patterns that are positively or negatively impacting the customer experience To develop and enforce customer service policies, procedures and standards to ensure consistent high quality service delivery. Ensuring compliance against all relevant regulations, standards and internal policies Performance Monitoring & Reporting: Establish and monitor key performance indicators (KPIs) for customer service operations, including response times, resolution rates, customer satisfaction scores, and team productivity Prepare regular reports on team performance, customer satisfaction, and operational efficiency for senior management Manage the relationship with third parties, internal and external stakeholders to ensure that customer service performance is of a high standard Collaboration & Communication: Work closely with other departments, such as Operations, Sales, and Marketing, to ensure a cohesive approach to customer service and support Act as a liaison between the customer service team and senior management, providing updates on performance, challenges, and opportunities Continuous Improvement: Lead initiatives to identify and implement process improvements, leveraging technology and best practices to enhance service delivery Stay up to date with industry trends and emerging technologies to ensure the company remains at the forefront of customer service excellence Experience and Skills: Essential A minimum of 10 years' experience in Customer Service Management Proven experience of managing and leading diverse teams within the service domain that have gained successful results across the short and medium/long term Strong understanding of customer service principles, processes and tools Excellent communication, leadership, and interpersonal skills. Strong problem-solving skills and the ability to think strategically. Strong understanding of service technologies, process mapping, procedures and service culture A mindset which is: Curious about why things happen the way they do Brave to challenge the status quo and create a better future Accountable taking action that creates results Valuable - to see activities and where the value can be added to the experience Adaptable to a changing way of working Preferable Bachelor's degree in business administration, Management, or a related field; a Master's degree is a plus. Experience with waste management services (bin collections, skips, etc.) is highly desirable Design Led Thinking experience and/or Agile methodology Business Improvement / Lean six sigma skill set and/or project management qualification such as APMP or Prince Proficiency in CRM software and Microsoft Office Suite. About Us Join us on the journey Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We're now a group of almost 3000 people, all contributing to that growth and success. Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we're safer together. We deliver our customers with a partnership approach to managing their resources responsibly.We constantly push the boundaries of innovation. What's good today can be better tomorrow. Beauparc is not just a company, it's a resource recovery business. Over the past three decades we've grown and diversified significantly, we believe that great leadership is rooted in strong values.As leaders within this industry, we're committed to shaping a better future for our friends, families and communities.Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices.Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business. Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes. Take the first step today and join us on the journey . Beauparc aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside. (DE&I Policy Statement)
Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events. Head of Customer Success Based in: London, UK Why we're here: Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Disguise's Emmy award-winning ecosystem of software and hardware is revolutionising every sector of the entertainment industry. With visual experience software, seamless end-to-end workflows, proven premium hardware and a Cloud suite of applications for global collaboration, we empower the biggest real-time, 3D productions around. Disguise services offer a 24/7 global support system to meet any customer need ranging from essential technical service and online learning all the way to end-to-end creative and technical services from our creative and build team. Working with Disney, Snapchat, Netflix, ESPN, U2 at the Sphere, the Burj Khalifa, U2 and Beyonce, Disguise is the number one partner delivering the next dimension of entertainment. The Role: The Head of Customer Success is a customer evangelist, ensuring that Disguise maintains a customer-centric focus across all business functions. They report to the Vice President of Customer Engagement and is also a member of Disguise's Customer Excellence global leadership team. Our vision is that Disguise will become synonymous with amazing customer care and that we are constantly and consistently driving value for customers. The Head of Customer Success will manage the team of Customer Success Managers globally, to help us to achieve this vision. They will manage the team in a way that combines the customers' goals with Disguise's business objectives, creating more value for the organisation whilst fostering loyalty and advocacy amongst customers. They are responsible for ensuring that the voice of our customers is represented internally and that Disguise is equally well represented externally. The Head of Customer Success will be focused on understanding customer needs, managing escalations when Disguise is not meeting these needs and constantly striving for improved standards across the team and company. They must be confident in all types of clients, from high-profile Tier 1 brands to influential end-users and freelancers. They will follow Disguise's processes, and address issues both internally and externally to ensure customer success, satisfaction, advocacy, and repeat business. The successful candidate will be a confident self-starter with a customer-centric attitude, strong leadership abilities, and excellent communication skills. They will have experience working in the Entertainment sector to ensure credibility with our important influencer community. They will be a key figurehead for Disguise with our customers, with a particular emphasis and hands-on approach with the influencer community, to ensure that Disguise achieves, if not exceeds our customer expectations. They display calmness under pressure and have a solutions-oriented approach to working with customers, influencers and partners. Additionally, they will collaborate with Marketing, Training, and other internal stakeholders to help to build and activate tools and platforms aimed at engaging the customer community. This may include oversight of a Community Manager to help facilitate and moderate customer conversations and engagement across Disguise digital platforms. Key activities and responsibilities include: Managing a team of Customer Success Managers, globally. Oversight of all Customer Community related activities and initiatives, including grassroots events, roundtable discussions and beta product testing forums. Focusing themselves and their team on adding meaningful value with every customer engagement; delivering and communicating ROI throughout the customer lifecycle. Delivering an outstanding customer onboarding experience to create immediate customer stickiness. Managing a holistic view of our customer relationships across various qualitative and quantitative Disguise data sources Drives the strategy around Signature Customer accounts ensuring we are growing and retaining our key relationships. Is responsible for the broader influencer community, with an emphasis on live events, ensuring they remain engaged and enthusiastic about Disguise. Oversight of the Community engagement tools, including playing a lead role in developing a new digital community platform and helping manage the team responsible for optimising its' value. Ensures the effective use of account reviews and/or quarterly business reviews for both internal and external benefit. Increases Disguise product and services adoption, customer loyalty and retention, and customer satisfaction while actively setting and contributing to churn reduction tactics. Works collaboratively across Disguise divisions (e.g. Product, Engineering, Support, Solutions and Services) to translate customer feedback, needs and industry trends into actionable ideas for Disguise to improve our business strategies, product roadmaps and service offerings. Supports marketing in developing relevant marketing collateral and customer case studies Helps develop the longer-term strategy and annual operating plans for the Customer Excellence team, ensuring its alignment with the broader corporate vision Track Customer Success team performance against determined metrics, analyzing data to identify trends and areas for improvement. Cultivate a high performance team culture, while also encouraging ongoing team member upskilling, cross-skilling and continuous personal improvement 8+ years of experience in the Entertainment, Live Events, Immersive Experience, Broadcast, or related industries, in functions such as customer success, customer support, operations or related fields Comfortable being hands on with customers and/or team members as required to ensure a high standard of experience. Experience in working with complex, multi-divisional, multi-geographical customers. Flexibility is critical due to the company's round-the-clock operations. Impressive executive presence and communication abilities. Excellent presentation and conflict resolution skills. Skilled in client interactions, with the ability to guide clients toward Disguise recommendations. Ability to create structure in ambiguous situations and design effective processes. Experience working with cross-functional teams (e.g. Product, Marketing, Training, Support, Solutions & Services). Exceptional time management, organisational, and analytical skills. Able to work quickly, meticulously, and reliably to manage creative projects to successful completion, on time and within budget. A collaborative team player who can work independently and take initiative. Able to align teams and team members around common goals. Willingness and ability to travel to international destinations. About Disguise Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. Our values Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game. Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest. Resilience. We don't give up until we find the right solution, even if it means going outside our remit. Belong. We create an environment where everyone feels like they belong and is empowered to do their best work. We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include: Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory Hybrid working between home and our offices (dependent on role and location) Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes . click apply for full job details
Jul 23, 2025
Full time
Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events. Head of Customer Success Based in: London, UK Why we're here: Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Disguise's Emmy award-winning ecosystem of software and hardware is revolutionising every sector of the entertainment industry. With visual experience software, seamless end-to-end workflows, proven premium hardware and a Cloud suite of applications for global collaboration, we empower the biggest real-time, 3D productions around. Disguise services offer a 24/7 global support system to meet any customer need ranging from essential technical service and online learning all the way to end-to-end creative and technical services from our creative and build team. Working with Disney, Snapchat, Netflix, ESPN, U2 at the Sphere, the Burj Khalifa, U2 and Beyonce, Disguise is the number one partner delivering the next dimension of entertainment. The Role: The Head of Customer Success is a customer evangelist, ensuring that Disguise maintains a customer-centric focus across all business functions. They report to the Vice President of Customer Engagement and is also a member of Disguise's Customer Excellence global leadership team. Our vision is that Disguise will become synonymous with amazing customer care and that we are constantly and consistently driving value for customers. The Head of Customer Success will manage the team of Customer Success Managers globally, to help us to achieve this vision. They will manage the team in a way that combines the customers' goals with Disguise's business objectives, creating more value for the organisation whilst fostering loyalty and advocacy amongst customers. They are responsible for ensuring that the voice of our customers is represented internally and that Disguise is equally well represented externally. The Head of Customer Success will be focused on understanding customer needs, managing escalations when Disguise is not meeting these needs and constantly striving for improved standards across the team and company. They must be confident in all types of clients, from high-profile Tier 1 brands to influential end-users and freelancers. They will follow Disguise's processes, and address issues both internally and externally to ensure customer success, satisfaction, advocacy, and repeat business. The successful candidate will be a confident self-starter with a customer-centric attitude, strong leadership abilities, and excellent communication skills. They will have experience working in the Entertainment sector to ensure credibility with our important influencer community. They will be a key figurehead for Disguise with our customers, with a particular emphasis and hands-on approach with the influencer community, to ensure that Disguise achieves, if not exceeds our customer expectations. They display calmness under pressure and have a solutions-oriented approach to working with customers, influencers and partners. Additionally, they will collaborate with Marketing, Training, and other internal stakeholders to help to build and activate tools and platforms aimed at engaging the customer community. This may include oversight of a Community Manager to help facilitate and moderate customer conversations and engagement across Disguise digital platforms. Key activities and responsibilities include: Managing a team of Customer Success Managers, globally. Oversight of all Customer Community related activities and initiatives, including grassroots events, roundtable discussions and beta product testing forums. Focusing themselves and their team on adding meaningful value with every customer engagement; delivering and communicating ROI throughout the customer lifecycle. Delivering an outstanding customer onboarding experience to create immediate customer stickiness. Managing a holistic view of our customer relationships across various qualitative and quantitative Disguise data sources Drives the strategy around Signature Customer accounts ensuring we are growing and retaining our key relationships. Is responsible for the broader influencer community, with an emphasis on live events, ensuring they remain engaged and enthusiastic about Disguise. Oversight of the Community engagement tools, including playing a lead role in developing a new digital community platform and helping manage the team responsible for optimising its' value. Ensures the effective use of account reviews and/or quarterly business reviews for both internal and external benefit. Increases Disguise product and services adoption, customer loyalty and retention, and customer satisfaction while actively setting and contributing to churn reduction tactics. Works collaboratively across Disguise divisions (e.g. Product, Engineering, Support, Solutions and Services) to translate customer feedback, needs and industry trends into actionable ideas for Disguise to improve our business strategies, product roadmaps and service offerings. Supports marketing in developing relevant marketing collateral and customer case studies Helps develop the longer-term strategy and annual operating plans for the Customer Excellence team, ensuring its alignment with the broader corporate vision Track Customer Success team performance against determined metrics, analyzing data to identify trends and areas for improvement. Cultivate a high performance team culture, while also encouraging ongoing team member upskilling, cross-skilling and continuous personal improvement 8+ years of experience in the Entertainment, Live Events, Immersive Experience, Broadcast, or related industries, in functions such as customer success, customer support, operations or related fields Comfortable being hands on with customers and/or team members as required to ensure a high standard of experience. Experience in working with complex, multi-divisional, multi-geographical customers. Flexibility is critical due to the company's round-the-clock operations. Impressive executive presence and communication abilities. Excellent presentation and conflict resolution skills. Skilled in client interactions, with the ability to guide clients toward Disguise recommendations. Ability to create structure in ambiguous situations and design effective processes. Experience working with cross-functional teams (e.g. Product, Marketing, Training, Support, Solutions & Services). Exceptional time management, organisational, and analytical skills. Able to work quickly, meticulously, and reliably to manage creative projects to successful completion, on time and within budget. A collaborative team player who can work independently and take initiative. Able to align teams and team members around common goals. Willingness and ability to travel to international destinations. About Disguise Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. Our values Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game. Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest. Resilience. We don't give up until we find the right solution, even if it means going outside our remit. Belong. We create an environment where everyone feels like they belong and is empowered to do their best work. We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include: Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory Hybrid working between home and our offices (dependent on role and location) Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes . click apply for full job details
Senior Account Manager, EuropeMistplayMistplay is the loyalty app for mobile gamers. Our community of millions of engaged mobile gamers come to Mistplay to discover new games to play and earn rewards. Gamers are rewarded for their time and money spent within the games and can redeem those rewards for gift cards. Mistplay is on a mission to be the best way to play mobile games for everyone everywhere! Download Mistplay on the Google Play Store and follow us on , and .The Senior Account Manager (Europe) is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay, with a focus on partners in the Europe region. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. AMs will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay. What you'll do at Misplay Act as the main point of contact and manage the relationship with assigned clientsIncrease client value by promoting expansion and upsell opportunitiesOwn communication, escalate client feedback, advocate for client internallyDrive retention and prevent client churnIdentify opportunities and manage pipeline of upsells and drive client LTVWork closely with the Ad Operations team to identify opportunities to improve client performance and drive upsell opportunitiesStay current on industry trends and client-specific news (acquisitions, new game launches etc )Provide clients with feedback and insights to improve relationshipsManage opportunities and communications via CRMReport to the Global Head of Sales & Account Management on individual pipeline, client trends, opportunities, and risks What you'll bring to Mistplay 4+ years in Customer Success or Account ManagementExperience with and an understanding of performance marketingA proven track record of success managing profitable client relationshipsOutgoing with strong relationship building skillsExcellent interpersonal and collaboration skillsExperience working with market research and other tools for prospectingExcellent communicator and presenterOrganization and time management skillsEnthusiastic and passionateProven track record meeting or exceeding sales, retention, and/or upsell quotasSelf-sufficient high performer who enjoys contributing to the success of your teamExperience in the mobile gaming or adtech market a huge plus
Jul 22, 2025
Full time
Senior Account Manager, EuropeMistplayMistplay is the loyalty app for mobile gamers. Our community of millions of engaged mobile gamers come to Mistplay to discover new games to play and earn rewards. Gamers are rewarded for their time and money spent within the games and can redeem those rewards for gift cards. Mistplay is on a mission to be the best way to play mobile games for everyone everywhere! Download Mistplay on the Google Play Store and follow us on , and .The Senior Account Manager (Europe) is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay, with a focus on partners in the Europe region. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. AMs will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay. What you'll do at Misplay Act as the main point of contact and manage the relationship with assigned clientsIncrease client value by promoting expansion and upsell opportunitiesOwn communication, escalate client feedback, advocate for client internallyDrive retention and prevent client churnIdentify opportunities and manage pipeline of upsells and drive client LTVWork closely with the Ad Operations team to identify opportunities to improve client performance and drive upsell opportunitiesStay current on industry trends and client-specific news (acquisitions, new game launches etc )Provide clients with feedback and insights to improve relationshipsManage opportunities and communications via CRMReport to the Global Head of Sales & Account Management on individual pipeline, client trends, opportunities, and risks What you'll bring to Mistplay 4+ years in Customer Success or Account ManagementExperience with and an understanding of performance marketingA proven track record of success managing profitable client relationshipsOutgoing with strong relationship building skillsExcellent interpersonal and collaboration skillsExperience working with market research and other tools for prospectingExcellent communicator and presenterOrganization and time management skillsEnthusiastic and passionateProven track record meeting or exceeding sales, retention, and/or upsell quotasSelf-sufficient high performer who enjoys contributing to the success of your teamExperience in the mobile gaming or adtech market a huge plus
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging blockchain technology. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets. It is trusted by some of the largest financial institutions, banks, globally recognized brands, and Web3 companies, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Head of EMEA, Strategic Customer Success Director will manage a Regional Customer Success Team. Responsibilities include managing and optimizing the efforts of Strategic Customer Success Managers and Renewal Managers to increase platform value realization. This key leadership role focuses on improving team performance through strong operations, execution, efficiency, and scale. The goal is to drive measurable outcomes such as increased customer retention, business expansion, adoption, and customer satisfaction within regional accounts. The Head of EMEA, Strategic Customer Success Director plays a pivotal role in ensuring the company's growth and reputation by fostering long-term, successful customer relationships. This position requires strategic thinking, operational prowess, and exceptional leadership to drive regional success. What You'll Do Lead and inspire a regional team of Strategic Customer Success Managers and Renewal Managers, along with cross-functional partners. Foster a collaborative and customer-centric culture within Fireblocks and across teams to achieve customer success outcomes. Account Management Strategy and Planning: Develop and execute value-oriented strategic customer success plans for top regional accounts aligned with Fireblocks' GDR, NDR, and NPS goals. Collaborate with product development, sales, and marketing teams to align customer success initiatives. Industry experience in Payments, Banking, Blockchain, or Crypto is preferred. Customer Lifecycle Management: Oversee the entire customer lifecycle, from onboarding to adoption, expansion, and renewal. Implement programs to drive value-oriented engagement and loyalty. Customer Advocacy: Cultivate customer advocates and business champions through strategic relationships. Leverage success stories and testimonials for marketing and sales. Metrics and Analytics: Establish KPIs and metrics to measure and optimize customer success initiatives. Report regularly to leadership on performance and improvement areas. Manage the success and growth of the regional strategic book of business, including retention and expansion. Renewals and Expansion: Drive contract renewals to meet retention goals and upsell opportunities in partnership with Sales. Identify account expansion opportunities using our value framework and economic buyer insights. Collaborate with sales on deal acceptance, knowledge transfer, and account handovers. Customer Feedback and Insights: Gather feedback to inform product development and improve customer experience. Act as the voice of the customer within Fireblocks, developing deep relationships throughout their journey. Operations, Training, and Development: Manage a small portfolio as a player-coach for strategic accounts. Ensure successful operations and high performance with the team of CSMs and RMs. Provide ongoing training, enablement, and professional development. Document processes and create scalable templates and best practices in our Knowledge Base tools. Keep the team updated on industry trends through mentorship and coaching programs. What You'll Bring 10+ years of experience in customer success or account management. Proven track record of driving satisfaction, retention, and expansion. Strong leadership and team management skills. Excellent communication and interpersonal skills. Experience in blockchain, crypto, banking, or payments industries is a plus. Fireblocks' mission is to enable every business to securely access digital assets and cryptocurrencies. We believe our workforce should reflect our diverse clients, and we embrace diversity and inclusion in all its forms.
Jul 22, 2025
Full time
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging blockchain technology. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets. It is trusted by some of the largest financial institutions, banks, globally recognized brands, and Web3 companies, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Head of EMEA, Strategic Customer Success Director will manage a Regional Customer Success Team. Responsibilities include managing and optimizing the efforts of Strategic Customer Success Managers and Renewal Managers to increase platform value realization. This key leadership role focuses on improving team performance through strong operations, execution, efficiency, and scale. The goal is to drive measurable outcomes such as increased customer retention, business expansion, adoption, and customer satisfaction within regional accounts. The Head of EMEA, Strategic Customer Success Director plays a pivotal role in ensuring the company's growth and reputation by fostering long-term, successful customer relationships. This position requires strategic thinking, operational prowess, and exceptional leadership to drive regional success. What You'll Do Lead and inspire a regional team of Strategic Customer Success Managers and Renewal Managers, along with cross-functional partners. Foster a collaborative and customer-centric culture within Fireblocks and across teams to achieve customer success outcomes. Account Management Strategy and Planning: Develop and execute value-oriented strategic customer success plans for top regional accounts aligned with Fireblocks' GDR, NDR, and NPS goals. Collaborate with product development, sales, and marketing teams to align customer success initiatives. Industry experience in Payments, Banking, Blockchain, or Crypto is preferred. Customer Lifecycle Management: Oversee the entire customer lifecycle, from onboarding to adoption, expansion, and renewal. Implement programs to drive value-oriented engagement and loyalty. Customer Advocacy: Cultivate customer advocates and business champions through strategic relationships. Leverage success stories and testimonials for marketing and sales. Metrics and Analytics: Establish KPIs and metrics to measure and optimize customer success initiatives. Report regularly to leadership on performance and improvement areas. Manage the success and growth of the regional strategic book of business, including retention and expansion. Renewals and Expansion: Drive contract renewals to meet retention goals and upsell opportunities in partnership with Sales. Identify account expansion opportunities using our value framework and economic buyer insights. Collaborate with sales on deal acceptance, knowledge transfer, and account handovers. Customer Feedback and Insights: Gather feedback to inform product development and improve customer experience. Act as the voice of the customer within Fireblocks, developing deep relationships throughout their journey. Operations, Training, and Development: Manage a small portfolio as a player-coach for strategic accounts. Ensure successful operations and high performance with the team of CSMs and RMs. Provide ongoing training, enablement, and professional development. Document processes and create scalable templates and best practices in our Knowledge Base tools. Keep the team updated on industry trends through mentorship and coaching programs. What You'll Bring 10+ years of experience in customer success or account management. Proven track record of driving satisfaction, retention, and expansion. Strong leadership and team management skills. Excellent communication and interpersonal skills. Experience in blockchain, crypto, banking, or payments industries is a plus. Fireblocks' mission is to enable every business to securely access digital assets and cryptocurrencies. We believe our workforce should reflect our diverse clients, and we embrace diversity and inclusion in all its forms.
P&L responsibility for business division Marketing Leading Organisation About Our Client A market leader in their sector, they have a great career opportunity to join their business at an exciting time. Job Description As the Head of Fleet and OEM, you will: Develop and execute the sales strategy for the organisation. Foster and maintain strong relationships with key stakeholders and OEM partners. Lead a high-performing team to achieve sales targets. Responsibility for Fleet & OEM acquisition, retention, cross-sell KPI's, plans and deliverables Responsibility for setting clear direction and driving business growth. Responsibility and ownership of the profitability growth of the Fleet & OEM customer base. Work collaboratively with other departments to ensure the successful delivery of the company's strategic objectives. Continuously monitor and report on market trends and competitor activities. Develop and implement best practices for customer relationship management. Ensure the achievement of customer satisfaction and loyalty. Work remotely with some travel to Head Office and customer meetings The Successful Applicant The successful Head of Fleet and OEM should have: A commercial leadership background where you have demonstrated growth in the Automotive sector Proven experience in a leadership role within the Fleet and OEM industry Significant experience at a senior / Board level, within the fleet and/or OEM sector with a track record of growth In-depth knowledge and experience of the fleet & OEM market & the systems that it operates upon Understanding of the procurment process for fleets & OEMs Strategic background where you can demonstrate a successful track record of new business and customer growth Strong understanding of partnerships and income generation. Strong understanding of the sales process and dynamics Excellent negotiation and relationship building skills A strategic mindset with the ability to make sound business decisions Strong leadership skills with the ability to motivate and lead a team What's on Offer A competitive package associated to a SLT role.
Jul 19, 2025
Full time
P&L responsibility for business division Marketing Leading Organisation About Our Client A market leader in their sector, they have a great career opportunity to join their business at an exciting time. Job Description As the Head of Fleet and OEM, you will: Develop and execute the sales strategy for the organisation. Foster and maintain strong relationships with key stakeholders and OEM partners. Lead a high-performing team to achieve sales targets. Responsibility for Fleet & OEM acquisition, retention, cross-sell KPI's, plans and deliverables Responsibility for setting clear direction and driving business growth. Responsibility and ownership of the profitability growth of the Fleet & OEM customer base. Work collaboratively with other departments to ensure the successful delivery of the company's strategic objectives. Continuously monitor and report on market trends and competitor activities. Develop and implement best practices for customer relationship management. Ensure the achievement of customer satisfaction and loyalty. Work remotely with some travel to Head Office and customer meetings The Successful Applicant The successful Head of Fleet and OEM should have: A commercial leadership background where you have demonstrated growth in the Automotive sector Proven experience in a leadership role within the Fleet and OEM industry Significant experience at a senior / Board level, within the fleet and/or OEM sector with a track record of growth In-depth knowledge and experience of the fleet & OEM market & the systems that it operates upon Understanding of the procurment process for fleets & OEMs Strategic background where you can demonstrate a successful track record of new business and customer growth Strong understanding of partnerships and income generation. Strong understanding of the sales process and dynamics Excellent negotiation and relationship building skills A strategic mindset with the ability to make sound business decisions Strong leadership skills with the ability to motivate and lead a team What's on Offer A competitive package associated to a SLT role.
Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester 25 days holiday per annum plus bank holidays and Christmas period Excellent learning and development opportunities Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area Company wellbeing and social events Sports and social clubs Incentive trips Employee Assistance Programme Discounted private healthcare EV scheme and Ride to Work scheme Winners of an array of industry awards Great Place to Work Certified Sunday Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Account Manager Reports to (POSITION): Team: Department: PURPOSE OF JOB: We are in search of a dynamic and results-oriented individual to assume the position of Senior Account Manager within our London team. This role requires a seasoned professional with a robust background in IT-Channel Sales, including a proven track record in client onboarding and enhancing sales volumes for existing clientele. The ideal candidate will demonstrate proficiency in managing enterprise-grade multinational clients and possess a keen understanding of the private sector landscape. Based in the Greater London area or within commuting distance, the successful candidate will spearhead the identification and pursuit of new business opportunities. Essential attributes include industry-specific sales experience, exceptional communication and interpersonal skills, and a relentless drive for success. The role demands adaptability and a rapid learning curve, reflecting the dynamic nature of our industry. If you thrive in a fast-paced environment, excel at building and nurturing client relationships, and have a passion for driving business growth, we invite you to join our team and contribute to our continued success. KEY RESPONSIBILITIES: Prospecting and Lead Generation Conduct in-depth market research to identify potential clients, staying abreast of industry trends and developments. Leverage extensive networks and contacts to effectively communicate Bytes' value proposition and differentiate offerings. Drive lead generation efforts through a variety of channels, including cold calling, email campaigns, networking events, and strategic use of social media platforms like LinkedIn. Collaborate closely with marketing teams to optimize inbound lead generation strategies and capitalize on marketing-generated opportunities. Client Engagement Cultivate and maintain strong, trust-based relationships with prospective clients, demonstrating deep understanding and empathy for their business challenges. Conduct thorough client needs assessments to uncover pain points and IT requirements, positioning Bytes as a strategic partner in addressing these needs. Manage the entire sales cycle from initial discovery through to successful deal closure, ensuring a seamless and positive client experience. Deliver compelling presentations and demonstrations of IT products and services, showcasing their relevance and value in addressing client-specific challenges. Solution Selling Develop tailored IT solutions aligned with client objectives, leveraging deep industry knowledge and technical expertise. Collaborate closely with technical teams to craft comprehensive and innovative proposals that effectively address client requirements and preferences. Clearly articulate the unique value proposition of Bytes' IT solutions, demonstrating their tangible benefits and competitive advantages. Sales Negotiation and Closing Lead negotiations with clients, adeptly addressing concerns and objections to drive favorable outcomes and secure deals. Work closely with legal teams to finalize contracts and agreements, ensuring compliance with regulatory requirements and safeguarding organizational interests. Consistently meet and exceed monthly and quarterly sales targets, demonstrating a strong focus on results and revenue growth. Maintain a well-organized and updated sales pipeline, accurately tracking opportunities from initial contact through to final resolution. Provide regular, detailed reports on sales activities and forecasts, offering insights into pipeline health and revenue projections. Utilize advanced CRM tools and analytics to monitor client interactions, identify sales trends, and optimize pipeline efficiency. Stay vigilant and informed about industry trends, competitor activities, and emerging technologies, leveraging this intelligence to refine sales strategies and stay ahead of the curve. Provide valuable feedback to the product development team based on client needs and market insights, contributing to the ongoing enhancement and innovation of Bytes' product offerings. MINIMUM REQUIREMENTS: 2+ Years Experience for an IT Value Added Reseller, Distributor, or Vendor: Previous experience within the IT industry, particularly in roles related to value-added reselling, distribution, or vendor operations, is highly advantageous. Degree Level Qualification - Preferred: While not mandatory, a degree-level qualification in a relevant field demonstrates a solid academic foundation and can enhance the candidate's credibility. London Based - 4 Days (Liverpool St): Being based in London and available to work four days a week at our Liverpool Street location is essential for effective collaboration and client engagement. Proven Success in a Sales Role: A track record of achieving and surpassing sales targets in previous roles showcases the candidate's ability to deliver results and drive business growth. Excellent communication and presentation skills: Clear and compelling communication abilities, both verbal and written, coupled with strong presentation skills, are vital for effectively conveying value propositions and building rapport with clients. Ability to build and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets are essential traits for driving revenue generation and contributing to organizational success. Self-motivated, proactive, and able to work independently: Demonstrating initiative, self-drive, and the ability to thrive in a fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization.
Jul 17, 2025
Full time
Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester 25 days holiday per annum plus bank holidays and Christmas period Excellent learning and development opportunities Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area Company wellbeing and social events Sports and social clubs Incentive trips Employee Assistance Programme Discounted private healthcare EV scheme and Ride to Work scheme Winners of an array of industry awards Great Place to Work Certified Sunday Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Account Manager Reports to (POSITION): Team: Department: PURPOSE OF JOB: We are in search of a dynamic and results-oriented individual to assume the position of Senior Account Manager within our London team. This role requires a seasoned professional with a robust background in IT-Channel Sales, including a proven track record in client onboarding and enhancing sales volumes for existing clientele. The ideal candidate will demonstrate proficiency in managing enterprise-grade multinational clients and possess a keen understanding of the private sector landscape. Based in the Greater London area or within commuting distance, the successful candidate will spearhead the identification and pursuit of new business opportunities. Essential attributes include industry-specific sales experience, exceptional communication and interpersonal skills, and a relentless drive for success. The role demands adaptability and a rapid learning curve, reflecting the dynamic nature of our industry. If you thrive in a fast-paced environment, excel at building and nurturing client relationships, and have a passion for driving business growth, we invite you to join our team and contribute to our continued success. KEY RESPONSIBILITIES: Prospecting and Lead Generation Conduct in-depth market research to identify potential clients, staying abreast of industry trends and developments. Leverage extensive networks and contacts to effectively communicate Bytes' value proposition and differentiate offerings. Drive lead generation efforts through a variety of channels, including cold calling, email campaigns, networking events, and strategic use of social media platforms like LinkedIn. Collaborate closely with marketing teams to optimize inbound lead generation strategies and capitalize on marketing-generated opportunities. Client Engagement Cultivate and maintain strong, trust-based relationships with prospective clients, demonstrating deep understanding and empathy for their business challenges. Conduct thorough client needs assessments to uncover pain points and IT requirements, positioning Bytes as a strategic partner in addressing these needs. Manage the entire sales cycle from initial discovery through to successful deal closure, ensuring a seamless and positive client experience. Deliver compelling presentations and demonstrations of IT products and services, showcasing their relevance and value in addressing client-specific challenges. Solution Selling Develop tailored IT solutions aligned with client objectives, leveraging deep industry knowledge and technical expertise. Collaborate closely with technical teams to craft comprehensive and innovative proposals that effectively address client requirements and preferences. Clearly articulate the unique value proposition of Bytes' IT solutions, demonstrating their tangible benefits and competitive advantages. Sales Negotiation and Closing Lead negotiations with clients, adeptly addressing concerns and objections to drive favorable outcomes and secure deals. Work closely with legal teams to finalize contracts and agreements, ensuring compliance with regulatory requirements and safeguarding organizational interests. Consistently meet and exceed monthly and quarterly sales targets, demonstrating a strong focus on results and revenue growth. Maintain a well-organized and updated sales pipeline, accurately tracking opportunities from initial contact through to final resolution. Provide regular, detailed reports on sales activities and forecasts, offering insights into pipeline health and revenue projections. Utilize advanced CRM tools and analytics to monitor client interactions, identify sales trends, and optimize pipeline efficiency. Stay vigilant and informed about industry trends, competitor activities, and emerging technologies, leveraging this intelligence to refine sales strategies and stay ahead of the curve. Provide valuable feedback to the product development team based on client needs and market insights, contributing to the ongoing enhancement and innovation of Bytes' product offerings. MINIMUM REQUIREMENTS: 2+ Years Experience for an IT Value Added Reseller, Distributor, or Vendor: Previous experience within the IT industry, particularly in roles related to value-added reselling, distribution, or vendor operations, is highly advantageous. Degree Level Qualification - Preferred: While not mandatory, a degree-level qualification in a relevant field demonstrates a solid academic foundation and can enhance the candidate's credibility. London Based - 4 Days (Liverpool St): Being based in London and available to work four days a week at our Liverpool Street location is essential for effective collaboration and client engagement. Proven Success in a Sales Role: A track record of achieving and surpassing sales targets in previous roles showcases the candidate's ability to deliver results and drive business growth. Excellent communication and presentation skills: Clear and compelling communication abilities, both verbal and written, coupled with strong presentation skills, are vital for effectively conveying value propositions and building rapport with clients. Ability to build and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets are essential traits for driving revenue generation and contributing to organizational success. Self-motivated, proactive, and able to work independently: Demonstrating initiative, self-drive, and the ability to thrive in a fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization.
The Role An exciting opportunity has arisen for a self-motivated and passionate CRM Executive to join a dynamic and fast-growing retail and eCommerce organisation operating in the art sector. This is a critical role in shaping and executing client communication strategies across the customer lifecycle-from lead generation to long-term retention. As the CRM Executive, you will work closely with the Head of Digital Marketing to deliver engaging, data-driven campaigns through automation and personalisation. You'll be instrumental in improving customer engagement and retention, with a focus on quality communications and best-in-class practices in data protection and marketing performance. Job Title: CRM Executive Location: Birmingham City Centre Salary: 30,000 + Bonus Contract: Full time, permanent - 1 day working from home post probation Start date: May - July 2025 Key Requirements Plan and deliver engaging client communication strategies to support digital and retail business objectives. Develop and execute personalised and automated email campaigns using behavioural and activity data. Partner with digital marketing teams to enhance lead acquisition and grow the subscriber base. Maintain and improve CRM database health through accurate segmentation and targeting. Create a structured testing and optimisation programme across all customer touchpoints. Collaborate with in-house creative teams to ensure all communications are visually compelling and on-brand. Report regularly on performance metrics, using data to inform decisions and improvements. Deliver dynamic content across the customer journey to enhance user experience and drive loyalty. Implement best practice in line with data protection legislation (including GDPR and CAN-SPAM). Support the ongoing development and evaluation of CRM platforms and tools. Candidate Criteria Previous experience in a CRM or digital marketing role, ideally in a B2C environment. Competence in using CRM platforms, email builders, and basic HTML. Solid understanding of marketing automation and customer segmentation techniques. Strong analytical skills with proficiency in tools such as Google Analytics and Excel. Familiarity with A/B testing and a test-and-learn approach to campaign performance. Highly organised with the ability to manage multiple projects and deadlines concurrently. Excellent written communication skills and a keen eye for brand tone and consistency. An interest in digital innovation and a proactive approach to industry trends and best practices. A team player who enjoys collaboration but can also work independently with confidence. A genuine interest in the arts or cultural sectors is advantageous but not essential. Please apply for more information GleeMD At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jul 17, 2025
Full time
The Role An exciting opportunity has arisen for a self-motivated and passionate CRM Executive to join a dynamic and fast-growing retail and eCommerce organisation operating in the art sector. This is a critical role in shaping and executing client communication strategies across the customer lifecycle-from lead generation to long-term retention. As the CRM Executive, you will work closely with the Head of Digital Marketing to deliver engaging, data-driven campaigns through automation and personalisation. You'll be instrumental in improving customer engagement and retention, with a focus on quality communications and best-in-class practices in data protection and marketing performance. Job Title: CRM Executive Location: Birmingham City Centre Salary: 30,000 + Bonus Contract: Full time, permanent - 1 day working from home post probation Start date: May - July 2025 Key Requirements Plan and deliver engaging client communication strategies to support digital and retail business objectives. Develop and execute personalised and automated email campaigns using behavioural and activity data. Partner with digital marketing teams to enhance lead acquisition and grow the subscriber base. Maintain and improve CRM database health through accurate segmentation and targeting. Create a structured testing and optimisation programme across all customer touchpoints. Collaborate with in-house creative teams to ensure all communications are visually compelling and on-brand. Report regularly on performance metrics, using data to inform decisions and improvements. Deliver dynamic content across the customer journey to enhance user experience and drive loyalty. Implement best practice in line with data protection legislation (including GDPR and CAN-SPAM). Support the ongoing development and evaluation of CRM platforms and tools. Candidate Criteria Previous experience in a CRM or digital marketing role, ideally in a B2C environment. Competence in using CRM platforms, email builders, and basic HTML. Solid understanding of marketing automation and customer segmentation techniques. Strong analytical skills with proficiency in tools such as Google Analytics and Excel. Familiarity with A/B testing and a test-and-learn approach to campaign performance. Highly organised with the ability to manage multiple projects and deadlines concurrently. Excellent written communication skills and a keen eye for brand tone and consistency. An interest in digital innovation and a proactive approach to industry trends and best practices. A team player who enjoys collaboration but can also work independently with confidence. A genuine interest in the arts or cultural sectors is advantageous but not essential. Please apply for more information GleeMD At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
JOB SPECIFICATION & RESPONSIBILITIES Head of Marketing & Sales Operations Location: Hybrid / preferably in the office if commutable distance (Head Office Bromley, London) Type: Full-time, Permanent Overview Bromcom is a market leading UK cloud based integrated Management Information System (MIS) & Finance provider offering a One Stop Shop for schools, academies and Local Authorities. We are a family owned business and are passionate about the core values on which the business has been built; loyalty, honesty, and offering true value to the education sector. We re looking for an experienced, forward-thinking Head of Marketing & Sales Operations to lead our demand generation, brand development and GTM strategies, while streamlining sales operations to support scalable, data-driven growth. Role purpose This is a pivotal leadership role that bridges strategic marketing and commercial operations. You ll manage a high-performing marketing team, oversee marketing performance, lead GTM campaigns, and drive alignment between marketing, sales, product and customer success. You will also take full ownership of sales operations. This includes pipeline management, CRM optimisation and reporting to ensure the commercial team is equipped to scale effectively. Responsibilities include: Marketing Leadership Lead, develop and inspire the marketing team across content, digital, events, brand, and product marketing Own and deliver the marketing strategy for customer acquisition, engagement and retention across schools, MATs and local authorities Champion the Bromcom brand across touchpoints, ensuring consistent, compelling and audience-relevant messaging Oversee the content calendar and campaign roadmap to align with product launches and market opportunities Develop and deliver strategic PR and thought leadership, enhancing Bromcom s profile as a trusted partner in education Sales Operations Oversee the end-to-end sales funnel in D365, ensuring accurate forecasting and pipeline visibility Define and track commercial KPIs across lead generation, conversion, onboarding and retention Partner with Sales, Finance and Onboarding teams to align demand generation with capacity and delivery timelines Data & Performance Report on key performance metrics across marketing and sales operations, driving insights into what s working and what needs change Own lead scoring, segmentation and lifecycle management strategies Ensure marketing activities deliver measurable ROI and contribute to business targets Strategic Collaboration Act as a key contributor to commercial strategy and cross-functional planning alongside senior leadership Collaborate closely with Product, Customer Success and Support teams to ensure alignment on messaging, customer journeys and feedback loops Represent marketing and sales ops in internal and external meetings, partner events and executive briefings What we re looking for Proven experience in a senior marketing or commercial role within SaaS, EdTech or B2B services Track record of managing and mentoring marketing teams and leading across digital, brand, content, and events Strong understanding of sales operations, CRM management, data analytics and commercial reporting Confident in aligning marketing to revenue growth, supporting multi-stakeholder buying cycles, and developing content strategies for complex products Creative, curious, and confident - able to balance strategic thinking with hands-on delivery A clear communicator and inclusive leader who thrives in collaborative, agile environments Desirable but not essential Experience marketing MIS, Finance or CRM systems within the education sector Familiarity with D365, Power BI, and education frameworks or procurement routes Why join Bromcom? Be part of a purpose-driven company improving outcomes for schools and students across the UK Lead a growing, creative team, working on products that are genuinely making a difference Competitive salary Hybrid working / preferably in the office if commutable distance
Jul 17, 2025
Full time
JOB SPECIFICATION & RESPONSIBILITIES Head of Marketing & Sales Operations Location: Hybrid / preferably in the office if commutable distance (Head Office Bromley, London) Type: Full-time, Permanent Overview Bromcom is a market leading UK cloud based integrated Management Information System (MIS) & Finance provider offering a One Stop Shop for schools, academies and Local Authorities. We are a family owned business and are passionate about the core values on which the business has been built; loyalty, honesty, and offering true value to the education sector. We re looking for an experienced, forward-thinking Head of Marketing & Sales Operations to lead our demand generation, brand development and GTM strategies, while streamlining sales operations to support scalable, data-driven growth. Role purpose This is a pivotal leadership role that bridges strategic marketing and commercial operations. You ll manage a high-performing marketing team, oversee marketing performance, lead GTM campaigns, and drive alignment between marketing, sales, product and customer success. You will also take full ownership of sales operations. This includes pipeline management, CRM optimisation and reporting to ensure the commercial team is equipped to scale effectively. Responsibilities include: Marketing Leadership Lead, develop and inspire the marketing team across content, digital, events, brand, and product marketing Own and deliver the marketing strategy for customer acquisition, engagement and retention across schools, MATs and local authorities Champion the Bromcom brand across touchpoints, ensuring consistent, compelling and audience-relevant messaging Oversee the content calendar and campaign roadmap to align with product launches and market opportunities Develop and deliver strategic PR and thought leadership, enhancing Bromcom s profile as a trusted partner in education Sales Operations Oversee the end-to-end sales funnel in D365, ensuring accurate forecasting and pipeline visibility Define and track commercial KPIs across lead generation, conversion, onboarding and retention Partner with Sales, Finance and Onboarding teams to align demand generation with capacity and delivery timelines Data & Performance Report on key performance metrics across marketing and sales operations, driving insights into what s working and what needs change Own lead scoring, segmentation and lifecycle management strategies Ensure marketing activities deliver measurable ROI and contribute to business targets Strategic Collaboration Act as a key contributor to commercial strategy and cross-functional planning alongside senior leadership Collaborate closely with Product, Customer Success and Support teams to ensure alignment on messaging, customer journeys and feedback loops Represent marketing and sales ops in internal and external meetings, partner events and executive briefings What we re looking for Proven experience in a senior marketing or commercial role within SaaS, EdTech or B2B services Track record of managing and mentoring marketing teams and leading across digital, brand, content, and events Strong understanding of sales operations, CRM management, data analytics and commercial reporting Confident in aligning marketing to revenue growth, supporting multi-stakeholder buying cycles, and developing content strategies for complex products Creative, curious, and confident - able to balance strategic thinking with hands-on delivery A clear communicator and inclusive leader who thrives in collaborative, agile environments Desirable but not essential Experience marketing MIS, Finance or CRM systems within the education sector Familiarity with D365, Power BI, and education frameworks or procurement routes Why join Bromcom? Be part of a purpose-driven company improving outcomes for schools and students across the UK Lead a growing, creative team, working on products that are genuinely making a difference Competitive salary Hybrid working / preferably in the office if commutable distance
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Strategic Customer Success Manager to join our Enterprise Customer Success organization in the near future. As part of the organization, you will be delivering customer outcomes to our top enterprise accounts and working with Fortune 500 caliber clients across the world. This includes end-to-end customer life cycle managing customer adoption and growth, health, governance, and retention in partnership with your Account Executives. You are customer's consultant and trusted partner who can navigate complex business objectives and develop them into Smarsh champions. How will you contribute? Create value for the customer by knowing, tracking, and managing customer's business objectives tied to Smarsh solutions. Know your accounts and their organization structure. Establish, maintain and grow senior executive relationships for your accounts. Partner with Account Executive to develop long-term strategic account plan and lead substantial portions of the strategic account plan. Drive and track customer adoption of Smarsh products and services. Proactively identifying strategic growth opportunities while providing value with what the customer has today. Measure and report on customer health. Identify appropriate steps or resources and lead effort to improve customer health. Proactively identify At Risk Clients and define escalation and remediation plans. This includes any cross-departmental collaboration as needed. Establish and oversee a comprehensive customer governance structure with clear processes, cadence, and communication channels including Executive Business Reviews. Take ownership for resolving customer issues; Partner with other internal teams to ensure escalated issues are being resolved in a timely manner. Lead weekly or monthly meetings for assigned accounts, including 1-on-1s with key customer contacts. Negotiate complex renewal terms. Adhere to defined CSM processes, metrics, and tools. Track activities in CRM tools and accurately log outcomes of customer discussions. Consistently meet or exceed target customer activity metrics and SLO's. Identify best practices and coach throughout Customer success team. Work as part of a collaborative team and provide feedback for improvement to internal stakeholders. Other duties as assigned. What will you bring? 10+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments. BA/BS degree in business/technology or comparable experience and 5+ years' experience in customer success. Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs is a big advantage. Extremely strong oral and written communication skills. Intellectual Curiosity and technical acumen. Skilled at matrix management and using leadership skills to achieve goals. Demonstrated mastery of organization skills. Confident in juggling multiple tasks. Ability to quickly understand questions and problem solving. Proven results in driving customer health and satisfaction resulting in loyalty and advocacy. Knowledge of working in tools like Salesforce, Gainsight and Jira. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Jul 17, 2025
Full time
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Strategic Customer Success Manager to join our Enterprise Customer Success organization in the near future. As part of the organization, you will be delivering customer outcomes to our top enterprise accounts and working with Fortune 500 caliber clients across the world. This includes end-to-end customer life cycle managing customer adoption and growth, health, governance, and retention in partnership with your Account Executives. You are customer's consultant and trusted partner who can navigate complex business objectives and develop them into Smarsh champions. How will you contribute? Create value for the customer by knowing, tracking, and managing customer's business objectives tied to Smarsh solutions. Know your accounts and their organization structure. Establish, maintain and grow senior executive relationships for your accounts. Partner with Account Executive to develop long-term strategic account plan and lead substantial portions of the strategic account plan. Drive and track customer adoption of Smarsh products and services. Proactively identifying strategic growth opportunities while providing value with what the customer has today. Measure and report on customer health. Identify appropriate steps or resources and lead effort to improve customer health. Proactively identify At Risk Clients and define escalation and remediation plans. This includes any cross-departmental collaboration as needed. Establish and oversee a comprehensive customer governance structure with clear processes, cadence, and communication channels including Executive Business Reviews. Take ownership for resolving customer issues; Partner with other internal teams to ensure escalated issues are being resolved in a timely manner. Lead weekly or monthly meetings for assigned accounts, including 1-on-1s with key customer contacts. Negotiate complex renewal terms. Adhere to defined CSM processes, metrics, and tools. Track activities in CRM tools and accurately log outcomes of customer discussions. Consistently meet or exceed target customer activity metrics and SLO's. Identify best practices and coach throughout Customer success team. Work as part of a collaborative team and provide feedback for improvement to internal stakeholders. Other duties as assigned. What will you bring? 10+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments. BA/BS degree in business/technology or comparable experience and 5+ years' experience in customer success. Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs is a big advantage. Extremely strong oral and written communication skills. Intellectual Curiosity and technical acumen. Skilled at matrix management and using leadership skills to achieve goals. Demonstrated mastery of organization skills. Confident in juggling multiple tasks. Ability to quickly understand questions and problem solving. Proven results in driving customer health and satisfaction resulting in loyalty and advocacy. Knowledge of working in tools like Salesforce, Gainsight and Jira. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Customer Service & Operations Head of Customer Services, ICIS (Hybrid) Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R95902 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link at: . About the Role We are seeking a dynamic, strategic, and customer focused Head of Customer Service to lead and elevate our global customer-facing teams including Customer Success, Training, and Customer Support. The role is critical to delivering a consistent, high-quality customer experience while fostering a high-performance culture that is agile, proactive, and aligned with evolving customer expectations. We're looking for a results-driven leader who combines operational expertise with strategic vision, capable of driving innovation and continuous improvement across all customer touchpoints. Responsibilities Strategic Leadership & High-Performance Team Management Develop, adapt, and continuously improve a forward-looking customer service strategy that evolves with customer needs, market trends, and business goals. Inspire and lead high-performing teams by setting clear objectives, measuring performance through meaningful KPIs, and fostering a culture of accountability, excellence, and continuous learning. Provide hands-on leadership to managers across Customer Success, Training, and Support (including 1st line and Technical Support)-ensuring alignment and collaboration across functions. Design and execute tailored customer engagement strategies to serve our diverse, international customer base, ensuring scalable solutions that deliver value at every stage of the customer lifecycle. Drive a training strategy that supports customer engagement while also acting as a growth lever for engaging new prospects and markets Operational Excellence & Innovation Champion operational efficiency through streamlined processes, automation, and effective use of AI-enabled customer service tools, particularly in self-service capabilities. Maintain a robust Customer Success framework that enhances retention, loyalty, and growth, ensuring standardised processes and best practices that deliver measurable impact Deliver against performance targets and operational metrics while maintaining a laser focus on improving customer satisfaction and team productivity Proactively identify areas for improvement and lead cross-functional initiatives that drive innovation and service differentiation. Cross-Functional Collaboration & Strategic Influence Serve as a powerful advocate for the customer across the organisation-working closely with Product, Sales, Marketing, and Technology to ensure the customer voice informs key decisions and strategic priorities. Influence and participate in strategic business planning, ensuring customer service goals are fully aligned with broader organisational objectives. Promote and embed a customer-first mindset across all levels of the business, contributing to ICIS's positioning as a trusted, customer-led organisation. Requirements Considerable experience in Customer Success, Customer Service, or related roles, with some experience at a senior or head-of-function level, ideally within SaaS or technology. Demonstrated success in scaling and transforming customer-facing operations for a global customer base. Proven ability to build and lead diverse, distributed teams across multiple customer service disciplines. A data-driven mindset with strong analytical and decision-making skills, including experience with CRM systems, support platforms, and performance management tools. A track record of fostering high-performing cultures, with a passion for mentoring, coaching, and empowering teams to excel. Ability to operate with agility, resilience, and clarity under pressure-thriving in a constantly evolving, high-growth environment. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Jul 17, 2025
Full time
Customer Service & Operations Head of Customer Services, ICIS (Hybrid) Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R95902 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link at: . About the Role We are seeking a dynamic, strategic, and customer focused Head of Customer Service to lead and elevate our global customer-facing teams including Customer Success, Training, and Customer Support. The role is critical to delivering a consistent, high-quality customer experience while fostering a high-performance culture that is agile, proactive, and aligned with evolving customer expectations. We're looking for a results-driven leader who combines operational expertise with strategic vision, capable of driving innovation and continuous improvement across all customer touchpoints. Responsibilities Strategic Leadership & High-Performance Team Management Develop, adapt, and continuously improve a forward-looking customer service strategy that evolves with customer needs, market trends, and business goals. Inspire and lead high-performing teams by setting clear objectives, measuring performance through meaningful KPIs, and fostering a culture of accountability, excellence, and continuous learning. Provide hands-on leadership to managers across Customer Success, Training, and Support (including 1st line and Technical Support)-ensuring alignment and collaboration across functions. Design and execute tailored customer engagement strategies to serve our diverse, international customer base, ensuring scalable solutions that deliver value at every stage of the customer lifecycle. Drive a training strategy that supports customer engagement while also acting as a growth lever for engaging new prospects and markets Operational Excellence & Innovation Champion operational efficiency through streamlined processes, automation, and effective use of AI-enabled customer service tools, particularly in self-service capabilities. Maintain a robust Customer Success framework that enhances retention, loyalty, and growth, ensuring standardised processes and best practices that deliver measurable impact Deliver against performance targets and operational metrics while maintaining a laser focus on improving customer satisfaction and team productivity Proactively identify areas for improvement and lead cross-functional initiatives that drive innovation and service differentiation. Cross-Functional Collaboration & Strategic Influence Serve as a powerful advocate for the customer across the organisation-working closely with Product, Sales, Marketing, and Technology to ensure the customer voice informs key decisions and strategic priorities. Influence and participate in strategic business planning, ensuring customer service goals are fully aligned with broader organisational objectives. Promote and embed a customer-first mindset across all levels of the business, contributing to ICIS's positioning as a trusted, customer-led organisation. Requirements Considerable experience in Customer Success, Customer Service, or related roles, with some experience at a senior or head-of-function level, ideally within SaaS or technology. Demonstrated success in scaling and transforming customer-facing operations for a global customer base. Proven ability to build and lead diverse, distributed teams across multiple customer service disciplines. A data-driven mindset with strong analytical and decision-making skills, including experience with CRM systems, support platforms, and performance management tools. A track record of fostering high-performing cultures, with a passion for mentoring, coaching, and empowering teams to excel. Ability to operate with agility, resilience, and clarity under pressure-thriving in a constantly evolving, high-growth environment. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Select how often (in days) to receive an alert: Create Alert Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders. The Opportunity As the Head of CRM & Loyalty , you will be responsible for leading our global omnichannel CRM marketing communications to drive consumer engagement, loyalty, and revenue growth. You will drive customer retention and increase Customer Lifetime Value through data-driven communication strategies. Overseeing the email, SMS, direct mail and clienteling channels (plus new additions for specific markets), you will deliver best in class communications that engage our consumers. You will drive loyalty, evolving our loyalty program designed to elevate engagement, retention, and brand affinity. Influencing brand and markets to develop further opportunities. Reporting to the Consumer Marketing Director for Fragrance, you will be part of the Global Consumer Marketing team working across functions, and brands as well as understanding how these interact and work with the rest of the organisation. This role requires a strategic thinker with hands-on experience in CRM platforms, channels, and consumer segmentation, who can thrive in a dynamic, fast-paced environment. Managing a team of 4 you will have strong leadership skills to further nurture and grow the talented team and ensure their projects and roadmap aids future development. What you'll get to do Lead global CRM strategy for Fragrance. Define and implement CRM strategy combining storytelling with personalised engagement across all channels. Deliver roadmap across acquisition, engagement, retention, reactivation, and loyalty. Own and evolve our loyalty/ membership programs to boost retention, advocacy, and CLTV. Partner with brand on annual gifting program, aligned to key moments, brand calendar and consumer lifestage. Develop clienteling strategy with brand, retail and markets. Define KPIs and build reporting to track CRM, loyalty, and CLTV. Monitor RFM for consumers across digital and store level; propose actions to optimise customer segmentation, drive engagement, and maximise retention. Oversee the BAU communications. Regularly present insights, wins, and opportunities to senior leadership. Champion the use of zero- and first-party data to deliver personalised communications. Manage Puig CRM relationship to reflect niche fragrance needs in the corporate initiatives roadmap. Collaborate with Tech, Data, and Product to ensure seamless data capture, integration, and activation. Build a high-performing team with a test-and-learn culture. Lead CRM steer co ensuring all stakeholders are clear on goals and KPIs and updates are shared regularly on progress. We'd love to meet you if you have 10 years experience in CRM, loyalty, or customer marketing, preferably in luxury fragrance, wellness or luxury. Success scaling data-driven CRM programs for retention and LTV. Led loyalty/ membership programs with measurable impact. CRM expertise acrossDTC, eCommerce, and retail. Experience engaging with stakeholders across all levels. Strong grasp of 360 marketing communication planning. Expertise in segmentation, lifecycle, A/B testing, and revenue attribution. Customer first mindest with luxury sensibility. Strategic, data driven and action- oriented. Experience with CRM platforms (Bloomreach, Salesforce, Braze). Collaborative leader with excellent communication skills. Ability to communicate on multiple CRM related topics, adapting the language to the audience. Effective cross- functional partner with Data & Insights, Brand, Ecommerce team, Markets. A few things you'll love about us An entrepreneurial, creative and welcoming work culture A range of learning and development opportunities An international company with plenty of opportunities to grow A competitive compensation & benefits package Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world. Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.
Jul 17, 2025
Full time
Select how often (in days) to receive an alert: Create Alert Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders. The Opportunity As the Head of CRM & Loyalty , you will be responsible for leading our global omnichannel CRM marketing communications to drive consumer engagement, loyalty, and revenue growth. You will drive customer retention and increase Customer Lifetime Value through data-driven communication strategies. Overseeing the email, SMS, direct mail and clienteling channels (plus new additions for specific markets), you will deliver best in class communications that engage our consumers. You will drive loyalty, evolving our loyalty program designed to elevate engagement, retention, and brand affinity. Influencing brand and markets to develop further opportunities. Reporting to the Consumer Marketing Director for Fragrance, you will be part of the Global Consumer Marketing team working across functions, and brands as well as understanding how these interact and work with the rest of the organisation. This role requires a strategic thinker with hands-on experience in CRM platforms, channels, and consumer segmentation, who can thrive in a dynamic, fast-paced environment. Managing a team of 4 you will have strong leadership skills to further nurture and grow the talented team and ensure their projects and roadmap aids future development. What you'll get to do Lead global CRM strategy for Fragrance. Define and implement CRM strategy combining storytelling with personalised engagement across all channels. Deliver roadmap across acquisition, engagement, retention, reactivation, and loyalty. Own and evolve our loyalty/ membership programs to boost retention, advocacy, and CLTV. Partner with brand on annual gifting program, aligned to key moments, brand calendar and consumer lifestage. Develop clienteling strategy with brand, retail and markets. Define KPIs and build reporting to track CRM, loyalty, and CLTV. Monitor RFM for consumers across digital and store level; propose actions to optimise customer segmentation, drive engagement, and maximise retention. Oversee the BAU communications. Regularly present insights, wins, and opportunities to senior leadership. Champion the use of zero- and first-party data to deliver personalised communications. Manage Puig CRM relationship to reflect niche fragrance needs in the corporate initiatives roadmap. Collaborate with Tech, Data, and Product to ensure seamless data capture, integration, and activation. Build a high-performing team with a test-and-learn culture. Lead CRM steer co ensuring all stakeholders are clear on goals and KPIs and updates are shared regularly on progress. We'd love to meet you if you have 10 years experience in CRM, loyalty, or customer marketing, preferably in luxury fragrance, wellness or luxury. Success scaling data-driven CRM programs for retention and LTV. Led loyalty/ membership programs with measurable impact. CRM expertise acrossDTC, eCommerce, and retail. Experience engaging with stakeholders across all levels. Strong grasp of 360 marketing communication planning. Expertise in segmentation, lifecycle, A/B testing, and revenue attribution. Customer first mindest with luxury sensibility. Strategic, data driven and action- oriented. Experience with CRM platforms (Bloomreach, Salesforce, Braze). Collaborative leader with excellent communication skills. Ability to communicate on multiple CRM related topics, adapting the language to the audience. Effective cross- functional partner with Data & Insights, Brand, Ecommerce team, Markets. A few things you'll love about us An entrepreneurial, creative and welcoming work culture A range of learning and development opportunities An international company with plenty of opportunities to grow A competitive compensation & benefits package Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world. Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.
Or multi office independent client is looking for Branch Manager to take the wheel at there Waltham Abbey office E9 As a Branch Manager you will be responsible for the overall management and performance of the assigned branch. If you are a senior negotiator we want to give you the opportunity to be fast tracked to becoming a branch manager This role involves overseeing property sales managing staff, and ensuring excellent customer service. The Branch Manager will work to achieve branch targets, maintain high standards of service, and foster a positive and productive working environment. Duties and Responsibilities: Oversee daily operations of the branch, ensuring efficiency and effectiveness in property sales Implement and maintain Standard Operating Procedures (SOPs) to ensure consistent service delivery. Ensure compliance with all relevant property laws, regulations, and company policies. Team Leadership: Lead, mentor, and develop branch staff, fostering a culture of excellence and accountability. Conduct regular performance reviews and provide constructive feedback to team members. Organize and facilitate training programs to keep staff updated with industry trends and best practices. Client Relations: Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction. Address and resolve client complaints and issues promptly and professionally. Oversee client acquisition and retention strategies to enhance customer loyalty. Education and Experience: At least 1 years experience as a branch manager or 2years experience as a senior negotiator with a proven track record Technical Skills: Proficiency in using CRM software such as Alto CRM and property listing platforms like Rightmove and OnTheMarket. Personal Attributes Excellent leadership and team management skills. Strong problem-solving abilities and strategic thinking. Exceptional communication and interpersonal skills. High level of integrity and commitment to maintaining client confidentiality. Ability to work under pressure and manage multiple tasks simultaneously. Liaison Relationships Head of Estate Agents: Regular updates and strategic alignment. Branch Staff: Daily operational oversight and performance reviews. Manager and Sales Team: Coordination and support for sales and lettings activities. Disclaimer: This job description is intended to provide a general overview of the responsibilities and requirements for the position. It is not a comprehensive list of all duties, responsibilities, or qualifications associated with the job. The duties and responsibilities of this role may change without prior notice and the company reserves the right to modify or assign other duties as necessary to meet business requirements. Job Types: Full-time, Permanent Pay: 25.000 - 27.000pa basic salary, OTE 50.000 to 55.000pa Bonus scheme Commission pay Performance bonus Yearly bonus Schedule: Monday to Friday Weekend availability Driving Licence (required) If this role is of interest to you and you and you feel you have the necessary experience, please send over you most up to date to Steve or Kelly. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful.
Jul 16, 2025
Full time
Or multi office independent client is looking for Branch Manager to take the wheel at there Waltham Abbey office E9 As a Branch Manager you will be responsible for the overall management and performance of the assigned branch. If you are a senior negotiator we want to give you the opportunity to be fast tracked to becoming a branch manager This role involves overseeing property sales managing staff, and ensuring excellent customer service. The Branch Manager will work to achieve branch targets, maintain high standards of service, and foster a positive and productive working environment. Duties and Responsibilities: Oversee daily operations of the branch, ensuring efficiency and effectiveness in property sales Implement and maintain Standard Operating Procedures (SOPs) to ensure consistent service delivery. Ensure compliance with all relevant property laws, regulations, and company policies. Team Leadership: Lead, mentor, and develop branch staff, fostering a culture of excellence and accountability. Conduct regular performance reviews and provide constructive feedback to team members. Organize and facilitate training programs to keep staff updated with industry trends and best practices. Client Relations: Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction. Address and resolve client complaints and issues promptly and professionally. Oversee client acquisition and retention strategies to enhance customer loyalty. Education and Experience: At least 1 years experience as a branch manager or 2years experience as a senior negotiator with a proven track record Technical Skills: Proficiency in using CRM software such as Alto CRM and property listing platforms like Rightmove and OnTheMarket. Personal Attributes Excellent leadership and team management skills. Strong problem-solving abilities and strategic thinking. Exceptional communication and interpersonal skills. High level of integrity and commitment to maintaining client confidentiality. Ability to work under pressure and manage multiple tasks simultaneously. Liaison Relationships Head of Estate Agents: Regular updates and strategic alignment. Branch Staff: Daily operational oversight and performance reviews. Manager and Sales Team: Coordination and support for sales and lettings activities. Disclaimer: This job description is intended to provide a general overview of the responsibilities and requirements for the position. It is not a comprehensive list of all duties, responsibilities, or qualifications associated with the job. The duties and responsibilities of this role may change without prior notice and the company reserves the right to modify or assign other duties as necessary to meet business requirements. Job Types: Full-time, Permanent Pay: 25.000 - 27.000pa basic salary, OTE 50.000 to 55.000pa Bonus scheme Commission pay Performance bonus Yearly bonus Schedule: Monday to Friday Weekend availability Driving Licence (required) If this role is of interest to you and you and you feel you have the necessary experience, please send over you most up to date to Steve or Kelly. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful.
Do you have expertise in sales, training, marketing, and business development? Are you ready to take on a key role in driving revenue growth and shaping the future of our franchise network? This is a rare opportunity to join the UK s number one travel company. As a globally recognised, multi-award-winning brand at the forefront of the industry, we are shaping the future of travel and franchising. Named Best Lifestyle Franchise in the World and Best European Franchise at the Global Franchise Awards 2025, we are taking franchise excellence to the next level. With rapid growth and ambitious plans ahead, now is the perfect time to be part of our success. What are you waiting for? The Role at a Glance: Head of Sales & Business Development UK Remote Based / Occasional Meetings at Warwick Office Top of Market Salary Plus: Pension, life insurance, discounted travel, opportunity to visit some fantastic locations and much more Values: Do the Right Thing, Loyalty & Appreciation, Mutual Respect, Trust & Honesty, Success Driven, Enjoy the Journey Product / Service: Award-Winning travel home-working company Growth: Over 400% in the last 5 years. Breaking sales records every month Your Skills: Sales, Business Development, Sales Strategies, Training and Development, Leadership and Mentoring Who: A multi-award-winning fast-growing travel company that has helped 100 s of first-time travel homeworkers start their very own travel businesses. We re expanding rapidly and looking to grow the very best team ahead of the next peak period in travel. Reasons to join us: + Home Working Agency of The Year 5 years in a row + Top-rated travel franchise in the UK + Top 10 franchise in the UK, beating household names + Top 5% franchise in the UK + We offer the widest choice of holidays in the UK + Fully independent with over £2 billion per year of buying power + We are expecting the next 2-3 years in travel to be the biggest ever in terms of growth + Featured continually in the trade press, national press The Head of Sales Coaching & Growth Role: We are looking for a strategic, results-driven leader who thrives on helping others grow their businesses and increase sales. If you have a passion for developing high-impact coaching and mentoring programmes that strengthen sales and commercial skills, this role offers an exciting challenge. You ll lead a remote team of Business Development Managers (BDMs), focussing on coaching, training and developing strategies that enable Travel Consultants (TCs) to grow their businesses, increase their income, and build a repeat customer base. With a natural ability to motivate and inspire entrepreneurs, your success will be measured by sales growth, TC retention, and how quickly TCs achieve key milestones. This role is an excellent opportunity for someone with excellent strategic leadership, sales & marketing expertise, and a passion for coaching. Your Key Responsibilities Cover 5 Main Elements Including: + Business coaching and franchise development + Training and development + Business development and sales strategy + Product sales and market alignment + Leadership and team management What your day might look like: + Leading and managing a remote team of BDMs to ensure they receive expert coaching and support + Developing structured onboarding programmes to help new TCs hit the ground running + Creating and delivering high-impact training and coaching programmes for TCs that drive sales and business growth + Designing an engaging coaching pathway from onboarding through to top-level achievements + Developing strategies to maximise retention and franchise agreement renewals + Analysing training effectiveness and adjusting programmes based on data and feedback + Collaborating with Trade and Marketing teams to align sales strategies with key business goals + Driving performance by setting and managing sales targets, reporting regularly to senior leadership About You: + Experience utilising strong commercial, analytical and strategic skills to accelerate business growth and meet sales targets + Strong track record of building commercially successful relationships + Excellent communication and negotiation skills + Proven experience in leading the creation of coaching and training programmes which are engaging and produce attributable results + Experience coaching first-time entrepreneurs or business start-ups, ideally within a franchising, direct sales, or home-working business + A Background and passion for direct sales and marketing, with a track record of revenue growth + Project management and organisational skills to oversee multiple initiatives + Proven leadership experience, ideally managing remote sales teams + Ability to mentor, coach and train own team members to achieve challenging targets The Reward for You: We live and breathe our values Do the Right Thing; Loyalty & Appreciation; Mutual Respect, Trust & Honesty; Success Driven & Enjoy the Journey - in everything we do. Our employee benefits are just one example of how we ve done this. Working with us, you can enjoy industry leading package which includes: + Excellent pension package + Private medical + Inservice Life Insurance + Dental + Gym access + Range of discounts / perks from leading brands + Monthly rewards + Discounted travel + Excellent holiday entitlement + Commission on any referred customers + Learning & Development Programme Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include: Sales Manager, Head of Business Development, Development Manager, Sales Development, Head of Sales Coaching, Sales, Business Development, Team Sales. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Mar 09, 2025
Full time
Do you have expertise in sales, training, marketing, and business development? Are you ready to take on a key role in driving revenue growth and shaping the future of our franchise network? This is a rare opportunity to join the UK s number one travel company. As a globally recognised, multi-award-winning brand at the forefront of the industry, we are shaping the future of travel and franchising. Named Best Lifestyle Franchise in the World and Best European Franchise at the Global Franchise Awards 2025, we are taking franchise excellence to the next level. With rapid growth and ambitious plans ahead, now is the perfect time to be part of our success. What are you waiting for? The Role at a Glance: Head of Sales & Business Development UK Remote Based / Occasional Meetings at Warwick Office Top of Market Salary Plus: Pension, life insurance, discounted travel, opportunity to visit some fantastic locations and much more Values: Do the Right Thing, Loyalty & Appreciation, Mutual Respect, Trust & Honesty, Success Driven, Enjoy the Journey Product / Service: Award-Winning travel home-working company Growth: Over 400% in the last 5 years. Breaking sales records every month Your Skills: Sales, Business Development, Sales Strategies, Training and Development, Leadership and Mentoring Who: A multi-award-winning fast-growing travel company that has helped 100 s of first-time travel homeworkers start their very own travel businesses. We re expanding rapidly and looking to grow the very best team ahead of the next peak period in travel. Reasons to join us: + Home Working Agency of The Year 5 years in a row + Top-rated travel franchise in the UK + Top 10 franchise in the UK, beating household names + Top 5% franchise in the UK + We offer the widest choice of holidays in the UK + Fully independent with over £2 billion per year of buying power + We are expecting the next 2-3 years in travel to be the biggest ever in terms of growth + Featured continually in the trade press, national press The Head of Sales Coaching & Growth Role: We are looking for a strategic, results-driven leader who thrives on helping others grow their businesses and increase sales. If you have a passion for developing high-impact coaching and mentoring programmes that strengthen sales and commercial skills, this role offers an exciting challenge. You ll lead a remote team of Business Development Managers (BDMs), focussing on coaching, training and developing strategies that enable Travel Consultants (TCs) to grow their businesses, increase their income, and build a repeat customer base. With a natural ability to motivate and inspire entrepreneurs, your success will be measured by sales growth, TC retention, and how quickly TCs achieve key milestones. This role is an excellent opportunity for someone with excellent strategic leadership, sales & marketing expertise, and a passion for coaching. Your Key Responsibilities Cover 5 Main Elements Including: + Business coaching and franchise development + Training and development + Business development and sales strategy + Product sales and market alignment + Leadership and team management What your day might look like: + Leading and managing a remote team of BDMs to ensure they receive expert coaching and support + Developing structured onboarding programmes to help new TCs hit the ground running + Creating and delivering high-impact training and coaching programmes for TCs that drive sales and business growth + Designing an engaging coaching pathway from onboarding through to top-level achievements + Developing strategies to maximise retention and franchise agreement renewals + Analysing training effectiveness and adjusting programmes based on data and feedback + Collaborating with Trade and Marketing teams to align sales strategies with key business goals + Driving performance by setting and managing sales targets, reporting regularly to senior leadership About You: + Experience utilising strong commercial, analytical and strategic skills to accelerate business growth and meet sales targets + Strong track record of building commercially successful relationships + Excellent communication and negotiation skills + Proven experience in leading the creation of coaching and training programmes which are engaging and produce attributable results + Experience coaching first-time entrepreneurs or business start-ups, ideally within a franchising, direct sales, or home-working business + A Background and passion for direct sales and marketing, with a track record of revenue growth + Project management and organisational skills to oversee multiple initiatives + Proven leadership experience, ideally managing remote sales teams + Ability to mentor, coach and train own team members to achieve challenging targets The Reward for You: We live and breathe our values Do the Right Thing; Loyalty & Appreciation; Mutual Respect, Trust & Honesty; Success Driven & Enjoy the Journey - in everything we do. Our employee benefits are just one example of how we ve done this. Working with us, you can enjoy industry leading package which includes: + Excellent pension package + Private medical + Inservice Life Insurance + Dental + Gym access + Range of discounts / perks from leading brands + Monthly rewards + Discounted travel + Excellent holiday entitlement + Commission on any referred customers + Learning & Development Programme Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include: Sales Manager, Head of Business Development, Development Manager, Sales Development, Head of Sales Coaching, Sales, Business Development, Team Sales. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
We're partnering with an exciting and rapidly growing direct-to-consumer (DTC) brand, and we're looking for a talented Senior CRM Manager to take charge of retention and lifecycle marketing. This is your chance to work with a bold, creative brand that s scaling quickly and building a highly engaged customer base. As the CRM Manager , you'll lead the strategy for email and SMS marketing, focusing on driving customer retention, engagement, and revenue growth. Using data and insights, you ll help increase Lifetime Value (LTV) , reduce churn, and create personalised journeys that keep customers coming back. Key Responsibilities: Email & SMS Campaigns: Plan and execute retention strategies to boost customer engagement and maximize revenue. Customer Lifecycle & LTV: Focus on increasing customer loyalty, repeat purchases, and lifetime value. Segmentation & Personalisation: Use data to deliver targeted, personalised messaging at each stage of the customer journey. Campaign Execution: Lead email and SMS campaigns, including automated flows and re-engagement programs. Analyse & Optimise: Track performance metrics (open rates, CTR, conversions, retention rates) and use insights to improve. A/B Testing: Test subject lines, content, and timing to continually enhance campaign performance. Subscriber Engagement: Manage communication with subscription customers for a smooth and engaging experience. Collaboration: Work closely with marketing, content, and design teams to ensure consistent branding and messaging. Compliance: Ensure all campaigns meet GDPR and marketing best practices. Stay Ahead: Keep up with industry trends and use new tools and strategies to improve performance. Team Leadership: Manage and guide a junior team to ensure campaigns run smoothly. The Ideal Candidate: Experience in CRM, retention marketing, or lifecycle marketing, ideally in e-commerce or DTC. Strong knowledge of LTV, retention strategies, and reducing churn in a fast-growing brand. Expertise in Klaviyo or similar CRM platforms and email/SMS automation best practices. Analytical mindset with the ability to turn data into actionable insights. Experience with Google Analytics and CRM reporting tools is a plus. Strong project management skills and ability to juggle multiple campaigns. Creative, strategic thinker with a focus on customer retention. Knowledge of GDPR and email marketing best practices. Proactive and results-driven, thriving in fast-paced environment If you're passionate about customer retention and want to make an impact at a fast-growing DTC brand, we'd love to hear from you!
Mar 08, 2025
Full time
We're partnering with an exciting and rapidly growing direct-to-consumer (DTC) brand, and we're looking for a talented Senior CRM Manager to take charge of retention and lifecycle marketing. This is your chance to work with a bold, creative brand that s scaling quickly and building a highly engaged customer base. As the CRM Manager , you'll lead the strategy for email and SMS marketing, focusing on driving customer retention, engagement, and revenue growth. Using data and insights, you ll help increase Lifetime Value (LTV) , reduce churn, and create personalised journeys that keep customers coming back. Key Responsibilities: Email & SMS Campaigns: Plan and execute retention strategies to boost customer engagement and maximize revenue. Customer Lifecycle & LTV: Focus on increasing customer loyalty, repeat purchases, and lifetime value. Segmentation & Personalisation: Use data to deliver targeted, personalised messaging at each stage of the customer journey. Campaign Execution: Lead email and SMS campaigns, including automated flows and re-engagement programs. Analyse & Optimise: Track performance metrics (open rates, CTR, conversions, retention rates) and use insights to improve. A/B Testing: Test subject lines, content, and timing to continually enhance campaign performance. Subscriber Engagement: Manage communication with subscription customers for a smooth and engaging experience. Collaboration: Work closely with marketing, content, and design teams to ensure consistent branding and messaging. Compliance: Ensure all campaigns meet GDPR and marketing best practices. Stay Ahead: Keep up with industry trends and use new tools and strategies to improve performance. Team Leadership: Manage and guide a junior team to ensure campaigns run smoothly. The Ideal Candidate: Experience in CRM, retention marketing, or lifecycle marketing, ideally in e-commerce or DTC. Strong knowledge of LTV, retention strategies, and reducing churn in a fast-growing brand. Expertise in Klaviyo or similar CRM platforms and email/SMS automation best practices. Analytical mindset with the ability to turn data into actionable insights. Experience with Google Analytics and CRM reporting tools is a plus. Strong project management skills and ability to juggle multiple campaigns. Creative, strategic thinker with a focus on customer retention. Knowledge of GDPR and email marketing best practices. Proactive and results-driven, thriving in fast-paced environment If you're passionate about customer retention and want to make an impact at a fast-growing DTC brand, we'd love to hear from you!
