Boutique Manager, Old Bond Street

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,400 different calibres and the award of more than 430 patents. Harnessing 190 years of accumulated expertise, La Grande Maison's watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

(Permanent, Full-Time)

HOW WILL YOU MAKE AN IMPACT?

As our Flagship Boutique Manager, you will lead and develop a high-performing team, fostering a positive and results-oriented environment, and empowering them to achieve their full potential.

Key responsibilities:

• Driving and developing sales, marketing, profitability and client service level in the Boutique
• Managing a proactive and results-oriented team, set goals for all sales associates and motivate the team daily
• Building the client database and leading client development action plans
• Ensure that the team understands and is applying the Brand and Group policies
• Reach sales, product mix and profitability targets set by Management
• Develop client's network, establish relationships with high-end clients
• Uphold the Brand's customer service standards and policies
• Manage, develop and control the team, support the Boutique team culture
• Lead daily and weekly meetings to ensure strong cross functional communication to achieve results
• Coach and organize the trainings in accordance with the development needs of the team
• Coordinate special CRM or Marketing programmes together with the Marketing team
• Monitor and ensure the highest level of client service
• Deep knowledge of the Boutique client database, and oversee the CRM activity
• Ensure the best representation of the Brand in the Boutique, with respect to Visual Merchandising guidelines, while supporting sales and product mix objectives
• Take part in the Brand events locally and globally
• Supervise Boutique Administration and Operations (cash, transaction management, stock management, repairs, security)

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Proven track-record managing a luxury flagship boutique, showroom, property coming from direct or similar sector (jewellery & watches, luxury fashion, five-star hotel management, etc.)
• At least 5 years of experience in team leadership and management
• Able to work diplomatically and well with different cultures
• Fluent in English, other languages would be a plus
• Good knowledge of Microsoft Office suite is essential
• Committed to ensuring an outstanding client experience in the Flagship
• Pro-activity and resourceful to generate new business and ideas
• Confident and interpersonal skills to manage the team
• Committed to excellence in execution
• Team player and fair-mindedness

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage - Interview with the Senior HR Business Partner

3rd Stage - Interview with the Country Director

4th Stage - Interview with the Int. Commercial Development Director

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW: