1-2 years' experience in a B2B customer-facing role (support, onboarding, success or similar),
You have great written & verbal communication skills. You understand technical concepts and can explain them to customers with differing levels of technical capabilities,
You are a self-starter; proactive, learn quickly and are comfortable not having all the answers but look forward to finding them out,
You are naturally organised and are able to manage multiple priorities at once.,
You like being hands on and recognise that at an early stage start-up you need to be comfortable with your hands dirty,
You're ambitious, driven and want more than what this role currently offers. You want to drive and grow the business and see opportunity with personally growing alongside it
What the job involves
Onboarding new clients and project-managing their implementation to ensure a fast time-to-value,
Acting as the first line of support, responding to customer questions via chat, email, and occasional calls,
Helping customers adopt new features, guiding them on best practices and ensuring they're getting maximum value from Ploy,
Building scalable CS systems - from account health tracking to self-serve documentation and lightweight project management tooling,
Feeding product insights back into the team, acting as the critical bridge between customers and engineering,
Contributing to repeatable processes, playbooks, and templates that will form the foundation of the CS function as we grow