Head of Administration

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Here at Yellow Brick Mortgages, our Mortgage and Protection Consultants have over 1000 years' worth of combined experience in the mortgage and insurance sector, providing reassurance on some of the most important financial decisions you will make in your lifetime. Our careers started with corporate brokers or banking institutions, and we have leveraged this experience to add a personal touch often missed by large organizations. We believe that working in unison with our clients enables us to give the right advice and build lasting relationships. Our consultants are spread across the United Kingdom, allowing us to accommodate our clients' preferences in achieving their objectives.

We are looking for a driven and enthusiastic manager who will play a vital role in the smooth running of our busy administrative team. The manager will undertake management and administrative tasks, ensuring the team has adequate support to work efficiently, and will report directly to the Directorship team.

Location - Norwich, NR8 5HD. Free On-site parking
Employment Type - Full Time, Permanent
Salary- £26k - £30k per annum depending on experience.
Working hours - Monday to Friday, 9am -6pm
Holiday allowance - 20 days + Bank holidays (Your Birthday off if it falls on a working day)

• Manage a team of administrators.
• Assist the team with telephone calls to mortgage lenders, solicitors, insurance providers, and GP's to obtain the latest case updates and report these back to the mortgage advisors.
• Keep internal records updated.
• Handle queries from Mortgage Advisors, Estate Agents, and Managing Directors.
• Produce marketing materials for external distribution during busy periods.
• Assist with keying mortgages up until submission of the application.
• Allocate referrals to Mortgage Advisors and liaise with Estate Agents.
• Provide weekly and monthly updates to Estate Agents.
• Assist the Managing Directors with ad-hoc duties as required.

• Previous experience managing or supervising a team.
• Outstanding communication and interpersonal skills.
• Proficiency in Microsoft Office programs (Excel, Word, Outlook).
• Excellent organizational skills.
• Problem-solving attitude with attention to detail.
• Strong written and oral communication skills.