Head of Manufacturing

Supporting the work of the Jeweller since 2006

At Queensmith, we transcend the traditional jewellery-buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; and "Be Unique," celebrating individuality, creativity, and inclusivity. Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment. The essence of Queensmith lies in providing a rewarding work environment and empowering teams to strive for excellence and reach their full potential.

Scope

At Queensmith, we understand that our greatest asset is our exceptional team. As Head of Manufacturing, you lead our in-house workshop and are responsible for ensuring every piece crafted meets our quality control standards, supports commercial goals, and reflects our brand's promise. You are accountable for workshop performance across people, processes, and products, improving efficiency, consistency and output quality while building a culture of accountability and continuous improvement across the workshop, including the setting and mounting teams.

Your purpose is to build a department that is fit for Queensmith: future-ready, operationally sharp, and constantly improving. You will shape the future of the team by developing Leads, encouraging knowledge sharing and addressing skill gaps through hands-on training in collaboration with HR and our Head of Workshop L&D.

The role owns all aspects of execution, from precious metal and tooling usage to team development and KPI performance, ensuring consistent, high-quality output that meets expectations every time. You are responsible for providing quality and output across the workshop team members, implementing clear production standards, and actively managing performance, quality, and time expectations. Your contributions are integral to our journey.

Responsibilities

• Responsible for scaling manufacturing operations to support business growth, including preparing for distributed or multi-site production
• Own KPI performance across productivity, quality, and efficiency using data to optimise output, meet deadlines and drive continuous improvement.
• Manage the manufacturing and workshop operations with direct people leadership responsibilities
• Demonstrate strong commercial awareness with experience owning budgets, managing precious materials, and controlling operational costs
• Identify skill gaps, lead structured development plans, and build high-performing teams
• Organise scheduled maintenance and Health & Safety certification across all workshops.
• Oversee quality standards, health & safety, and compliance (including security protocols)
• Responsible for process optimisation and output quality across workshop team members
• Collaborate & communicate effectively across teams and with external partners (e.g. metal suppliers), and present operational plans, sourcing insights, and performance update to senior stakeholders

Requirements

• Hands on approach with a passion for knowledge sharing and upskilling teams
• Ability to motivate, assess, plan and organise resources
• Robust leadership background in manufacturing roles and expertise in optimising process workflows
• 360-degree team and people management in different locations/geographies
• Ability to lead large, skilled teams and deliver results through others while building accountability and trust
• Experience maintaining consistent operational standards and output quality across multiple locations and / or teams

Skills

• Team leadership & performance management
• High volume, continuous manufacturing & business process improvement
• Commercial & financial acumen and cost control
• Workflow optimisation & KPI tracking
• Jewellery production or hands-on workshop knowledge
• Clear communication & cross-functional collaboration

Reports to

Group Operations Director

To Apply

Does this sound like you? If so, we want to hear from you.

Please submit your cv and covering letter outlining why you think you'd be a great fit for the role.

At Queensmith, we believe jewellery should be as unique as the stories it represents. That's why we've redefined bespoke jewellery, making it accessible, personal, and beautifully simple.

Whether you're planning the perfect proposal, tying the knot, or celebrating life's most meaningful milestones, your jewellery should be about you-not us.

As specialists in lab-grown diamond jewellery, we're proud to champion sustainable and ethical practices. Through initiatives like our Grown by Queensmith Diamonds, we're offering a responsible alternative to mined diamonds without compromising on quality or beauty.

Our in-house workshops are home to a team of expert jewellers, gemmologists, and designers who craft every piece with precision and care. By inviting you behind the scenes, we give you a deeper connection to the jewellery-making process and empower you to be part of your creation's journey.

With multiple awards under our belt, including recognition for our outstanding bespoke service, we're committed to delivering luxury experiences while maintaining accessibility for all.

Applying for a job on Benchpeg is easy. All you need to do is upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.

If they receive a high volume of applications, the recruiter may not inform you if yours has been unsuccessful. However, if they're impressed with your application, they'll let you know.

1. Please provide your email, first name, last name and phone number.

2. Provide a message for the employer. This increases your chances of being selected.

0/ 5000 characters

3. Click the upload button to upload your CV. It must be a doc, docx, pdf, txt or odt file.

Upload CV

Send CV later

4. Finally, click the Apply for Job button to submit your application.

By using our jobs service and online application system you are consenting to our Terms and Conditions and our Privacy Policy. If you do not agree with these, please do not use the service. We reserve the right to contact you once in the future to invite you to subscribe to our newsletters.

About

The jewellery jobs listed on provide opportunities for career moves in all types of jobs in jewellery

From creative and design roles, to craft and jewellery manufacturing jobs, to head office, management and administration vacancies, specialist luxury PR, marketing and digital vacancies as well as jewellery sales and retail positions, our listings for jobs in jewellery is the place to come for recruiters and job seekers alike.

Please browse through the listings below for goldsmith jobs, jeweller jobs, jewellery production assistant jobs, jewellery quality control jobs, diamond setter jobs, jewellery retail sales jobs, jewellery designer jobs, jewellery bench jobs, jeweller maker jobs, jewellery studio assistant jobs, jewellery buying jobs, jewellery trainee jobs, jewellery apprenticeship jobs, jewellery sales consultant jobs, bench repairer jobs, jewellery assistant jobs, freelance jewellery jobs and more for a jewellery career!

All rights to content published on this page belong to Benchpeg Limited and you are not authorised to copy, reproduce or otherwise use this work without our prior written consent.