Key Account Manager

Key Account Manager
Location: Bournemouth (with potential for occasional travel)
Salary: £40,000 with strong commission structure (OTE discussed upon application)
Hours: Monday to Friday - 8:30am to 5:30pm

Are you a driven sales professional with a passion for building strong client relationships and delivering exceptional service? We are currently seeking a Key Account Manager to join our client's Direct Sales team. This role will see you manage and grow existing relationships with small to mid-sized business clients, focusing on upselling, cross-selling, and ensuring long-term customer satisfaction.

You'll be joining a fast-paced, collaborative team environment where you'll play a crucial part in the sales success. If you enjoy combining strategic account management with a hands-on sales approach, this could be the perfect next step in your career.

Responsibilities and Duties of the Key Account Manager:

• Manage a portfolio of up to 100 SMB clients (Apply online only) seats), ensuring a high level of service and retention
• Handle a full sales pipeline, managing opportunities from renewal through to upsell and cross-sell
• Build long-term strategic relationships by understanding key customer needs and aligning them with the right solutions
• Address client issues proactively and help resolve challenges to maintain trust and satisfaction
• Assist in negotiating contracts and supporting customer long-term goals
• Work collaboratively with more experienced sales colleagues to develop account plans and strategies
• Execute a Hunter/Farmer approach to grow revenue within existing accounts
• Conduct virtual and in-person business reviews (QBRs) with clients to align goals and maximise value
• Provide product demonstrations and support targeted sales initiatives
• Use CRM tools to manage activities and maintain accurate sales forecasts
• Continuously learn from senior team members and shadow key meetings to build expertise

What we're looking for in a Key Account Manager:

• Minimum 4 years of sales experience, with at least 2 years in a field or quota-based role
• Background in technology or SaaS sales preferred - cybersecurity knowledge is a strong plus
• Proven track record in account management, opportunity progression, and revenue growth
• Strong interpersonal skills with the ability to communicate clearly and confidently at all levels
• Excellent organisational skills, attention to detail, and a self-starter mindset
• Comfortable using CRM systems (Salesforce experience is an advantage)
• Analytical and commercially minded, with a solutions-driven approach
• Able to work independently while collaborating with internal teams and external partners
• Adaptable, coachable, and driven to meet and exceed targets

Click 'Apply Now' to take the next step in your career.

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