As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run . The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors. How you'll do it Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. Some of your regular duties will include: Resident Engagement & Issue Resolution : Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported. Community Building : Host community events and forums to encourage open communication and collaboration with residents. Performance Management : Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs. Service Charge Management : Set and manage service charge budgets, ensuring transparency and clear communication with residents. Compliance & Safety : Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases. Legal Knowledge : Understand and manage legal structures, leases, and management agreements, ensuring full compliance. Team Collaboration : Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience. Please note this role will be based both in the community - visiting the properties that you manage, and in office. The ideal candidate You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day . Essential: Strong Communication Skills : You're able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way. Organisational and Financial Management : You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified. Proactive Problem-Solving : You have a natural ability to identify issues and work with others to resolve them efficiently and effectively. Collaboration and Accountability : You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders. Detail-Oriented and Legal Understanding : You're able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations. Some experience or understanding of property management, especially within leasehold environments, is beneficial but not essential. Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification). Why it's rewarding You'll directly impact the satisfaction and well-being of residents. Every day offers new challenges that require problem-solving and people skills. You'll work closely with residents to create positive living environments. We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence . If not already qualified, there may be an expectation to study towards a professional qualification . NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation . We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening call Step 3: Final round of interviews To help you with the application process, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity . Salary £32,123 to £40,536 per annum for 35 hours per week Frequency Annual Job Reference nhg/TP/32009/1568 Contract Type Permanent Location Kings Cross & Hammersmith, United Kingdom
Jul 24, 2025
Full time
As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run . The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors. How you'll do it Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. Some of your regular duties will include: Resident Engagement & Issue Resolution : Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported. Community Building : Host community events and forums to encourage open communication and collaboration with residents. Performance Management : Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs. Service Charge Management : Set and manage service charge budgets, ensuring transparency and clear communication with residents. Compliance & Safety : Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases. Legal Knowledge : Understand and manage legal structures, leases, and management agreements, ensuring full compliance. Team Collaboration : Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience. Please note this role will be based both in the community - visiting the properties that you manage, and in office. The ideal candidate You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day . Essential: Strong Communication Skills : You're able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way. Organisational and Financial Management : You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified. Proactive Problem-Solving : You have a natural ability to identify issues and work with others to resolve them efficiently and effectively. Collaboration and Accountability : You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders. Detail-Oriented and Legal Understanding : You're able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations. Some experience or understanding of property management, especially within leasehold environments, is beneficial but not essential. Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification). Why it's rewarding You'll directly impact the satisfaction and well-being of residents. Every day offers new challenges that require problem-solving and people skills. You'll work closely with residents to create positive living environments. We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence . If not already qualified, there may be an expectation to study towards a professional qualification . NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation . We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening call Step 3: Final round of interviews To help you with the application process, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity . Salary £32,123 to £40,536 per annum for 35 hours per week Frequency Annual Job Reference nhg/TP/32009/1568 Contract Type Permanent Location Kings Cross & Hammersmith, United Kingdom
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Technical Quality Officeron a 3 months contract initially with a possibility of further extension. Brief of the role: Inspections to the internal and external areas of our housing stock for remedial repairs. Post inspections of completed works to verify quality, customer service and VFM. Validation of variation claims from both in house teams and contractors. Assisting with complaints and casework including providing reports, inspections and technical advice. Requirement - essential/desirable skills/qualification/experience: Good technical knowledge of housing repairs, previous experience of working in social housing repairs and maintenance, Qualified to HNC or equivalent, good customer service skills, able to work by yourself or as part of a team. Working patterns/WFH options: Generally 8 to 4 or 8.30 to 4.30 or 9 to 5. Any additional requirements: Preferable access to a vehicle that can be used for work visits and travel back to the office. Purpose of the job: Provide expert quality assessment of repair & maintenance works through use of specialist skills and knowledge, to deliver technical support and contract management of the Repair & Maintenance contract. Ensure that a high level of works delivered, working with contractors/customers to address service failures through appropriate contract sanctions. Principal accountabilities: 1. Act as Contract Administrator, using a range of specialist skills and technical expertise, to ensure effective performance by the service provider. This will require the post holder to; Use technical expertise to inspect, specify and analyse repairs required to rectify a range of defects (including major defects), aiming to carry out cost effective repairs and repair programmes. This includes the production of detailed specifications Undertake scheduled post inspections in accordance with contract management targets to assess specific work quality, recommending appropriate remedial action to the contractor to ensure the service provided meets the required contract standard. Ensure contractor sanctions for service failures are correctly applied in accordance with contract requirements. 2. Contribute towards continuous contractor performance improvement by; escalating consistent contractor failures for management resolution Providing technical recommendations for service improvement. Management and control of costs by specifying accurately and completely all the required work necessary for the rectification of a defect Agreeing any necessary unforeseen extras as promptly as possible. 3. Procure specialist contractors for the supply of services in accordance with procurement requirements - Contract Standing Orders - to include preparation of specifications, contracts, tenant and formal leasehold consultation as appropriate. 4. Manage and monitor service and maintenance contracts to ensure compliance to Council requirements, as well as health & safety legislation and protocols on all sites where repairs and maintenance is being undertaken. Also, provide technical support in the repair & maintenance management of common areas to address health & safety issues and enhance their aesthetic appeal 5. Respond to and resolve customer problems in the day to day operation of the contracts, including preparation of condition survey reports and agreement of action plans with contractors and consultants as required. If this sounds good to you, please apply for more information or contact us directly.
Jul 24, 2025
Full time
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Technical Quality Officeron a 3 months contract initially with a possibility of further extension. Brief of the role: Inspections to the internal and external areas of our housing stock for remedial repairs. Post inspections of completed works to verify quality, customer service and VFM. Validation of variation claims from both in house teams and contractors. Assisting with complaints and casework including providing reports, inspections and technical advice. Requirement - essential/desirable skills/qualification/experience: Good technical knowledge of housing repairs, previous experience of working in social housing repairs and maintenance, Qualified to HNC or equivalent, good customer service skills, able to work by yourself or as part of a team. Working patterns/WFH options: Generally 8 to 4 or 8.30 to 4.30 or 9 to 5. Any additional requirements: Preferable access to a vehicle that can be used for work visits and travel back to the office. Purpose of the job: Provide expert quality assessment of repair & maintenance works through use of specialist skills and knowledge, to deliver technical support and contract management of the Repair & Maintenance contract. Ensure that a high level of works delivered, working with contractors/customers to address service failures through appropriate contract sanctions. Principal accountabilities: 1. Act as Contract Administrator, using a range of specialist skills and technical expertise, to ensure effective performance by the service provider. This will require the post holder to; Use technical expertise to inspect, specify and analyse repairs required to rectify a range of defects (including major defects), aiming to carry out cost effective repairs and repair programmes. This includes the production of detailed specifications Undertake scheduled post inspections in accordance with contract management targets to assess specific work quality, recommending appropriate remedial action to the contractor to ensure the service provided meets the required contract standard. Ensure contractor sanctions for service failures are correctly applied in accordance with contract requirements. 2. Contribute towards continuous contractor performance improvement by; escalating consistent contractor failures for management resolution Providing technical recommendations for service improvement. Management and control of costs by specifying accurately and completely all the required work necessary for the rectification of a defect Agreeing any necessary unforeseen extras as promptly as possible. 3. Procure specialist contractors for the supply of services in accordance with procurement requirements - Contract Standing Orders - to include preparation of specifications, contracts, tenant and formal leasehold consultation as appropriate. 4. Manage and monitor service and maintenance contracts to ensure compliance to Council requirements, as well as health & safety legislation and protocols on all sites where repairs and maintenance is being undertaken. Also, provide technical support in the repair & maintenance management of common areas to address health & safety issues and enhance their aesthetic appeal 5. Respond to and resolve customer problems in the day to day operation of the contracts, including preparation of condition survey reports and agreement of action plans with contractors and consultants as required. If this sounds good to you, please apply for more information or contact us directly.
As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run . The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors. How you'll do it Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. Some of your regular duties will include: Resident Engagement & Issue Resolution : Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported. Community Building : Host community events and forums to encourage open communication and collaboration with residents. Performance Management : Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs. Service Charge Management : Set and manage service charge budgets, ensuring transparency and clear communication with residents. Compliance & Safety : Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases. Legal Knowledge : Understand and manage legal structures, leases, and management agreements, ensuring full compliance. Team Collaboration : Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience. Please note this role will be based both in the community - visiting the properties that you manage, and in office. The ideal candidate You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day . Essential: Strong Communication Skills : You're able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way. Organisational and Financial Management : You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified. Proactive Problem-Solving : You have a natural ability to identify issues and work with others to resolve them efficiently and effectively. Collaboration and Accountability : You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders. Detail-Oriented and Legal Understanding : You're able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations. Some experience or understanding of property management, especially within leasehold environments, is beneficial but not essential. Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification). Why it's rewarding You'll directly impact the satisfaction and well-being of residents. Every day offers new challenges that require problem-solving and people skills. You'll work closely with residents to create positive living environments. We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence . If not already qualified, there may be an expectation to study towards a professional qualification . NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation . We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening call Step 3: Final round of interviews To help you with the application process, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity . Salary £32,123 to £40,536 per annum for 35 hours per week Frequency Annual Job Reference nhg/TP/32009/1568 Contract Type Permanent Location Kings Cross & Hammersmith, United Kingdom
Jul 24, 2025
Full time
As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run . The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors. How you'll do it Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. Some of your regular duties will include: Resident Engagement & Issue Resolution : Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported. Community Building : Host community events and forums to encourage open communication and collaboration with residents. Performance Management : Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs. Service Charge Management : Set and manage service charge budgets, ensuring transparency and clear communication with residents. Compliance & Safety : Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases. Legal Knowledge : Understand and manage legal structures, leases, and management agreements, ensuring full compliance. Team Collaboration : Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience. Please note this role will be based both in the community - visiting the properties that you manage, and in office. The ideal candidate You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day . Essential: Strong Communication Skills : You're able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way. Organisational and Financial Management : You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified. Proactive Problem-Solving : You have a natural ability to identify issues and work with others to resolve them efficiently and effectively. Collaboration and Accountability : You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders. Detail-Oriented and Legal Understanding : You're able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations. Some experience or understanding of property management, especially within leasehold environments, is beneficial but not essential. Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification). Why it's rewarding You'll directly impact the satisfaction and well-being of residents. Every day offers new challenges that require problem-solving and people skills. You'll work closely with residents to create positive living environments. We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence . If not already qualified, there may be an expectation to study towards a professional qualification . NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation . We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening call Step 3: Final round of interviews To help you with the application process, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity . Salary £32,123 to £40,536 per annum for 35 hours per week Frequency Annual Job Reference nhg/TP/32009/1568 Contract Type Permanent Location Kings Cross & Hammersmith, United Kingdom
We are seeking an experienced and proactive Resident Services Officer to deliver high-quality, resident-focused housing management services. You will manage a patch of properties, act as a key point of contact for tenants and leaseholders, and lead on resolving tenancy-related issues including complex anti-social behaviour (ASB) cases. This is a vital frontline role where your ability to resolve disputes and maintain safe, cohesive communities will make a direct impact on residents' lives. Successful candidates must have a in date DBS in place. Key Responsibilities Deliver a comprehensive tenancy and leasehold management service. Take ownership of ASB cases from investigation through to resolution, including taking legal action where appropriate. Conduct tenancy audits and respond to tenancy breaches such as illegal subletting or fraud. Support victims of ASB and work closely with other services to mitigate risk and maintain community safety. Attend residents' meetings and promote engagement to strengthen local communities. Work with internal teams and external agencies including police and support services to address safeguarding, domestic abuse and ASB. Manage void properties and ensure efficient re-letting. Respond promptly and professionally to member enquiries and complaints. Supervise Customer Service Officers where required. About You Proven experience managing ASB cases within a housing management environment is essential. A sound understanding of housing law, tenancy enforcement, and best practice in managing ASB. Ability to engage and support residents while balancing enforcement duties. Excellent communication and negotiation skills, with the confidence to represent the organisation at court or meetings. Strong IT skills and the ability to maintain accurate case records. Able to manage your own caseload, meet deadlines and performance targets. Experience in partnership working with police, social services, and legal teams. CIH qualification or equivalent is desirable. How to Apply If you're passionate about housing and have the expertise in ASB management to improve community safety and resident satisfaction, we'd love to hear from you. Click APPLY NOW. If you do not hear from us within 48 hours of applying, please assume your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We frequently recruit for similar roles UK-wide and would be pleased to speak with you confidentially about future opportunities. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 24, 2025
Contractor
We are seeking an experienced and proactive Resident Services Officer to deliver high-quality, resident-focused housing management services. You will manage a patch of properties, act as a key point of contact for tenants and leaseholders, and lead on resolving tenancy-related issues including complex anti-social behaviour (ASB) cases. This is a vital frontline role where your ability to resolve disputes and maintain safe, cohesive communities will make a direct impact on residents' lives. Successful candidates must have a in date DBS in place. Key Responsibilities Deliver a comprehensive tenancy and leasehold management service. Take ownership of ASB cases from investigation through to resolution, including taking legal action where appropriate. Conduct tenancy audits and respond to tenancy breaches such as illegal subletting or fraud. Support victims of ASB and work closely with other services to mitigate risk and maintain community safety. Attend residents' meetings and promote engagement to strengthen local communities. Work with internal teams and external agencies including police and support services to address safeguarding, domestic abuse and ASB. Manage void properties and ensure efficient re-letting. Respond promptly and professionally to member enquiries and complaints. Supervise Customer Service Officers where required. About You Proven experience managing ASB cases within a housing management environment is essential. A sound understanding of housing law, tenancy enforcement, and best practice in managing ASB. Ability to engage and support residents while balancing enforcement duties. Excellent communication and negotiation skills, with the confidence to represent the organisation at court or meetings. Strong IT skills and the ability to maintain accurate case records. Able to manage your own caseload, meet deadlines and performance targets. Experience in partnership working with police, social services, and legal teams. CIH qualification or equivalent is desirable. How to Apply If you're passionate about housing and have the expertise in ASB management to improve community safety and resident satisfaction, we'd love to hear from you. Click APPLY NOW. If you do not hear from us within 48 hours of applying, please assume your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We frequently recruit for similar roles UK-wide and would be pleased to speak with you confidentially about future opportunities. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
ROLE PURPOSE: The Tenancy Management Team provides the 'end to end' tenancy management service from the point of a prospective tenant viewing a property and entering into a tenancy and encompasses all key tenancy events and the exercise of statutory rights during the life-time of the tenancy. Tenancy management delivers its core tenancy management functions via a collaborative network of multi-agency partnerships working to achieve positive outcomes and successful tenancies. The Tenancy Management Team 'own' the responsibility for a range of tenancy types and the early assessment and identification of risk to ensure residents are more equipped to live independently and enable the efficient use of the council's limited supply of social housing. The model of tenancy management contributes to the strategic object of preventing homelessness and sustaining all forms of occupation arrangement. This involves doing the right thing at the right time to enable residents to be appropriately supported at the earliest opportunity. Tenancy Management Officers will have responsibility for the management of a 'patch' of tenancies across a range of tenancy types and will deliver the tenancy offer. A. Job Description 1. People Management No direct supervisory responsibility however may be requirement to assist in induction and training of peers and new employees. 2. Resident & Community Contribution To demonstrate an understanding of the Council's Customer Care Standards and ensure that these standards are understood by staff and met in order to deliver the Council's vision of 'putting our residents first'. 3. Operational Service Delivery Delivery of a risk-based approach to the management of tenancies which involves the initial and ongoing assessment of risk, a more tailored person-centred approach and the engagement of more specialist support providers where required. Delivering approaches to tenancy management which ensures interventions take place at an early stage to help at-risk tenants retain a secure home while meeting the responsibilities of their tenancy agreement. 1. QUALIFICATIONS Hold an appropriate qualification in a relevant field: NVQ, Diploma, relevant degree or equivalent experience. A good standard of education with English & Maths GCSE grade A-C or equivalent 2. STATUTORY or ROLE SPECIFIC REQUIREMENTS Ability and willingness to attend out of hours meetings and visits to meet the needs of residents and the service Full driving licence and use of a vehicle at all times. 3. EXPERIENCE ( describe) Demonstrates experience of delivering successful tenancy management services across a range of tenancy types within a social housing setting. Demonstrate the ability to bring forward practical, creative and innovative solutions where individuals are unable to comply with tenancy obligations. Experience of assessing and managing risk and vulnerability in the context of delivering tenancy management services Experience of appropriately and accurately processing requests from tenants and leaseholders to exercise their statutory and contractual rights. Proven ability to respond effectively and proportionately to ensure compliance with tenancy and lease obligations. Proven ability to identify and effectively respond to the risk factors associated with tenancy failure. Substantial experience of successfully using a collaborative approach to problem solving involving a wide range of providers and disciplines. Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer
Jul 23, 2025
Contractor
ROLE PURPOSE: The Tenancy Management Team provides the 'end to end' tenancy management service from the point of a prospective tenant viewing a property and entering into a tenancy and encompasses all key tenancy events and the exercise of statutory rights during the life-time of the tenancy. Tenancy management delivers its core tenancy management functions via a collaborative network of multi-agency partnerships working to achieve positive outcomes and successful tenancies. The Tenancy Management Team 'own' the responsibility for a range of tenancy types and the early assessment and identification of risk to ensure residents are more equipped to live independently and enable the efficient use of the council's limited supply of social housing. The model of tenancy management contributes to the strategic object of preventing homelessness and sustaining all forms of occupation arrangement. This involves doing the right thing at the right time to enable residents to be appropriately supported at the earliest opportunity. Tenancy Management Officers will have responsibility for the management of a 'patch' of tenancies across a range of tenancy types and will deliver the tenancy offer. A. Job Description 1. People Management No direct supervisory responsibility however may be requirement to assist in induction and training of peers and new employees. 2. Resident & Community Contribution To demonstrate an understanding of the Council's Customer Care Standards and ensure that these standards are understood by staff and met in order to deliver the Council's vision of 'putting our residents first'. 3. Operational Service Delivery Delivery of a risk-based approach to the management of tenancies which involves the initial and ongoing assessment of risk, a more tailored person-centred approach and the engagement of more specialist support providers where required. Delivering approaches to tenancy management which ensures interventions take place at an early stage to help at-risk tenants retain a secure home while meeting the responsibilities of their tenancy agreement. 1. QUALIFICATIONS Hold an appropriate qualification in a relevant field: NVQ, Diploma, relevant degree or equivalent experience. A good standard of education with English & Maths GCSE grade A-C or equivalent 2. STATUTORY or ROLE SPECIFIC REQUIREMENTS Ability and willingness to attend out of hours meetings and visits to meet the needs of residents and the service Full driving licence and use of a vehicle at all times. 3. EXPERIENCE ( describe) Demonstrates experience of delivering successful tenancy management services across a range of tenancy types within a social housing setting. Demonstrate the ability to bring forward practical, creative and innovative solutions where individuals are unable to comply with tenancy obligations. Experience of assessing and managing risk and vulnerability in the context of delivering tenancy management services Experience of appropriately and accurately processing requests from tenants and leaseholders to exercise their statutory and contractual rights. Proven ability to respond effectively and proportionately to ensure compliance with tenancy and lease obligations. Proven ability to identify and effectively respond to the risk factors associated with tenancy failure. Substantial experience of successfully using a collaborative approach to problem solving involving a wide range of providers and disciplines. Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer
Overview: My Local Authority client is looking for an experienced and qualified Interim Right-to-Buy (RTB) Valuer to support a busy Property and Housing team. The successful candidate will be responsible for providing accurate and timely valuations of residential properties under the Right-to-Buy legislation, ensuring compliance with statutory requirements and internal procedures. Key Responsibilities: Conduct site inspections and desktop valuations of council housing stock for Right-to-Buy applications Liaise with Housing Officers, Legal Teams, and Leasehold Services to manage the RTB process Provide valuation advice and evidence in case of tenant disputes or appeals Maintain accurate records and ensure all documentation complies with audit and legal standards Meet required turnaround times to support statutory deadlines Requirements: MRICS or FRICS qualified (Preferred) Proven experience in residential valuations, specifically within a local authority or public sector environment Ability to manage a caseload and meet tight deadlines Excellent written and verbal communication skills Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Jul 22, 2025
Contractor
Overview: My Local Authority client is looking for an experienced and qualified Interim Right-to-Buy (RTB) Valuer to support a busy Property and Housing team. The successful candidate will be responsible for providing accurate and timely valuations of residential properties under the Right-to-Buy legislation, ensuring compliance with statutory requirements and internal procedures. Key Responsibilities: Conduct site inspections and desktop valuations of council housing stock for Right-to-Buy applications Liaise with Housing Officers, Legal Teams, and Leasehold Services to manage the RTB process Provide valuation advice and evidence in case of tenant disputes or appeals Maintain accurate records and ensure all documentation complies with audit and legal standards Meet required turnaround times to support statutory deadlines Requirements: MRICS or FRICS qualified (Preferred) Proven experience in residential valuations, specifically within a local authority or public sector environment Ability to manage a caseload and meet tight deadlines Excellent written and verbal communication skills Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Job Title: Property Manager Location: Hybrid (London-based patch) Contract Type: 12 months Pay Rate: 20.84 paye or 27.50 Umbrella Summary: BDS have a fantastic opportunity for Property Manager to oversee a diverse patch of homes, taking ownership of the customer experience and property standards. Wokring with one of London's leading social housing providers this role is central to managing resident relationships, coordinating contractors, ensuring building safety, and delivering effective property services. Key Responsibilities: Resident Experience & Communication Be the first point of contact for all property-related queries Build strong relationships with residents and managing agents Resolve complaints and maintain clear, empathetic communication Host resident forums and attend meetings where required Service Delivery & Safety Undertake regular estate inspections and ensure H&S compliance Act swiftly on fire risk assessments, safeguarding and ASB Work closely with repairs and planned maintenance teams Ensure high standards across homes, blocks and communal areas Service Charges & Financial Management Set, manage and explain service charge budgets to residents Ensure accuracy and transparency in cost allocation Liaise with leaseholders on queries and obligations under the lease Compliance & Leasehold Knowledge Understand lease terms and legal structures in your patch Monitor performance of managing agents, ensuring accountability Maintain accurate records and contribute to data reporting Collaboration & Teamwork Work closely with housing officers, building managers, and colleagues across operations Support the delivery of wider neighbourhood strategies and KPIs Take initiative in resolving issues and identifying service improvements Person Specification: Essential: Excellent customer service skills, preferably in housing Strong verbal and written communication Tenacious, resilient and able to problem-solve effectively Confident investigator and negotiator Strong IT and administrative skills Ability to manage workloads, meet deadlines, and maintain attention to detail Please apply now for immediate consideration or call Vickie to discuss further.
Jul 22, 2025
Full time
Job Title: Property Manager Location: Hybrid (London-based patch) Contract Type: 12 months Pay Rate: 20.84 paye or 27.50 Umbrella Summary: BDS have a fantastic opportunity for Property Manager to oversee a diverse patch of homes, taking ownership of the customer experience and property standards. Wokring with one of London's leading social housing providers this role is central to managing resident relationships, coordinating contractors, ensuring building safety, and delivering effective property services. Key Responsibilities: Resident Experience & Communication Be the first point of contact for all property-related queries Build strong relationships with residents and managing agents Resolve complaints and maintain clear, empathetic communication Host resident forums and attend meetings where required Service Delivery & Safety Undertake regular estate inspections and ensure H&S compliance Act swiftly on fire risk assessments, safeguarding and ASB Work closely with repairs and planned maintenance teams Ensure high standards across homes, blocks and communal areas Service Charges & Financial Management Set, manage and explain service charge budgets to residents Ensure accuracy and transparency in cost allocation Liaise with leaseholders on queries and obligations under the lease Compliance & Leasehold Knowledge Understand lease terms and legal structures in your patch Monitor performance of managing agents, ensuring accountability Maintain accurate records and contribute to data reporting Collaboration & Teamwork Work closely with housing officers, building managers, and colleagues across operations Support the delivery of wider neighbourhood strategies and KPIs Take initiative in resolving issues and identifying service improvements Person Specification: Essential: Excellent customer service skills, preferably in housing Strong verbal and written communication Tenacious, resilient and able to problem-solve effectively Confident investigator and negotiator Strong IT and administrative skills Ability to manage workloads, meet deadlines, and maintain attention to detail Please apply now for immediate consideration or call Vickie to discuss further.
Do you have experience working in homeownership specifically leaseholds, service charges, including Section 20 and dealing with arrears? This role is working as part of a dedicated and hardworking team at a housing association in Chatham, Kent - easily commutable from Gravesend, Sittingbourne, Maidstone, Dartford, and parts of Essex like Grays, Rainham, Dagenham, Upminster, etc. You'll be working in a small team, in partnership with the asset management team, providing annual accounts to leaseholders, dealing with solicitor leasehold enquiries and helping with the audit of service charge accounts. Duties also include Section 20 consultations, setting of service charge budgets for newbuilds, handling arrears and setting up payment agreements, etc. Salary for this full time, permanent role is £39,437 and benefits include generous holiday allowance of 28 days (PLUS bank holidays) and free on site parking. You should have a good accounting/financial understanding, plus knowledge of all relevant legislation, in particular Section 20, with experience in managing a portfolio of properties. If you have previous experience working in housing, home ownership, shared ownership, property leases, service charge accounting - then I want to hear from you! Apply today.
Jul 22, 2025
Full time
Do you have experience working in homeownership specifically leaseholds, service charges, including Section 20 and dealing with arrears? This role is working as part of a dedicated and hardworking team at a housing association in Chatham, Kent - easily commutable from Gravesend, Sittingbourne, Maidstone, Dartford, and parts of Essex like Grays, Rainham, Dagenham, Upminster, etc. You'll be working in a small team, in partnership with the asset management team, providing annual accounts to leaseholders, dealing with solicitor leasehold enquiries and helping with the audit of service charge accounts. Duties also include Section 20 consultations, setting of service charge budgets for newbuilds, handling arrears and setting up payment agreements, etc. Salary for this full time, permanent role is £39,437 and benefits include generous holiday allowance of 28 days (PLUS bank holidays) and free on site parking. You should have a good accounting/financial understanding, plus knowledge of all relevant legislation, in particular Section 20, with experience in managing a portfolio of properties. If you have previous experience working in housing, home ownership, shared ownership, property leases, service charge accounting - then I want to hear from you! Apply today.
Repairs Surveyor Location: Civic Offices, Euclid Street, SN1 2JH Start Date: ASAP Contract Duration: 9+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 34.91 per hour Job Ref: OR10024 Responsibilities Assist in managing day-to-day repairs in both domestic and commercial buildings, ensuring high quality, excellent value for money, and high customer satisfaction. Manage the safety inspection program for both domestic and commercial properties, ensuring compliance with regulations and service standards. Conduct property surveys to diagnose gas service faults and identify the most effective solutions. Support neighborhood housing officers in addressing complex technical matters. Raise and manage day-to-day and follow-up works orders accurately and timely. Assist in providing evidence for court applications in no-access cases for repairs and inspections. Collaborate with contractors to ensure clear communication and possession of necessary health and safety information. Provide risk assessments on health and safety hazards before work commences. Ensure all repairs comply with health and safety regulations, including Construction, Design and Management and Control of Asbestos at Work regulations. Monitor gas service repair works, ensuring health and safety precautions are taken and issues resolved appropriately. Maintain policies and procedures regarding regulations, contracts, compliance checks, and safety inspections. Liaise with the capital repairs and maintenance team for planned works referrals. Assist in resolving complaints or legal claims of disrepair. Identify costs to be recharged to tenants or leaseholders, providing necessary evidence. Survey and specify works related to insurance damage and comply with procedures. Conduct surveys for disrepair claims, produce condition reports, and manage delivery of related works, acting as an expert witness in court. Assist in managing expenditure within approved budgets and preparing estimates for repairs. Respond to queries or correspondence regarding service delivery complaints and inquiries. Provide evidence to relevant authorities and attend court as a witness on behalf of the Council. Ensure computer records are updated for business planning and service efficiency. Provide cover for other inspectors, surveyors, or managers as required. Participate in continuous professional development and promote equality and diversity best practices. Person Specification Substantial knowledge and experience in building surveying and inspection, including contract administration. Knowledge of construction methods and building fault diagnosis with appropriate remedial measures. Understanding of the legal framework relating to disrepair. Ability to work effectively with non-technical staff, tenants, leaseholders, and building users, delivering a customer-focused service. Experience using computer applications, including Microsoft Word and Excel. Knowledge of construction health and safety legislation, including Construction Design and Management regulations. Understanding of planning and building regulations, as well as other relevant legislation and good practice. Higher National Certificate or equivalent qualification. Current driving license. Ability to diagnose repairs, recommend solutions, and approve expenditure on day-to-day repairs. Creativity in identifying and introducing service improvements and flexibility in service delivery. Strong communication skills for maintaining relationships with tenants, leaseholders, and other stakeholders. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Jul 17, 2025
Contractor
Repairs Surveyor Location: Civic Offices, Euclid Street, SN1 2JH Start Date: ASAP Contract Duration: 9+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 34.91 per hour Job Ref: OR10024 Responsibilities Assist in managing day-to-day repairs in both domestic and commercial buildings, ensuring high quality, excellent value for money, and high customer satisfaction. Manage the safety inspection program for both domestic and commercial properties, ensuring compliance with regulations and service standards. Conduct property surveys to diagnose gas service faults and identify the most effective solutions. Support neighborhood housing officers in addressing complex technical matters. Raise and manage day-to-day and follow-up works orders accurately and timely. Assist in providing evidence for court applications in no-access cases for repairs and inspections. Collaborate with contractors to ensure clear communication and possession of necessary health and safety information. Provide risk assessments on health and safety hazards before work commences. Ensure all repairs comply with health and safety regulations, including Construction, Design and Management and Control of Asbestos at Work regulations. Monitor gas service repair works, ensuring health and safety precautions are taken and issues resolved appropriately. Maintain policies and procedures regarding regulations, contracts, compliance checks, and safety inspections. Liaise with the capital repairs and maintenance team for planned works referrals. Assist in resolving complaints or legal claims of disrepair. Identify costs to be recharged to tenants or leaseholders, providing necessary evidence. Survey and specify works related to insurance damage and comply with procedures. Conduct surveys for disrepair claims, produce condition reports, and manage delivery of related works, acting as an expert witness in court. Assist in managing expenditure within approved budgets and preparing estimates for repairs. Respond to queries or correspondence regarding service delivery complaints and inquiries. Provide evidence to relevant authorities and attend court as a witness on behalf of the Council. Ensure computer records are updated for business planning and service efficiency. Provide cover for other inspectors, surveyors, or managers as required. Participate in continuous professional development and promote equality and diversity best practices. Person Specification Substantial knowledge and experience in building surveying and inspection, including contract administration. Knowledge of construction methods and building fault diagnosis with appropriate remedial measures. Understanding of the legal framework relating to disrepair. Ability to work effectively with non-technical staff, tenants, leaseholders, and building users, delivering a customer-focused service. Experience using computer applications, including Microsoft Word and Excel. Knowledge of construction health and safety legislation, including Construction Design and Management regulations. Understanding of planning and building regulations, as well as other relevant legislation and good practice. Higher National Certificate or equivalent qualification. Current driving license. Ability to diagnose repairs, recommend solutions, and approve expenditure on day-to-day repairs. Creativity in identifying and introducing service improvements and flexibility in service delivery. Strong communication skills for maintaining relationships with tenants, leaseholders, and other stakeholders. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Working for a well-established property law firm, you will join a friendly and highly regarded team committed to delivering outstanding service to clients. This is a varied and hands-on role that will see you managing litigation processes and supporting colleagues to ensure all deadlines are met and cases progress smoothly. You will take responsibility for maintaining accurate records, preparing legal documents, and keeping clients informed at each stage. The business is proud of its reputation for quality, compliance, and client care, and is looking for someone with excellent attention to detail and a proactive approach to join their busy team. This is a full-time, office-based position offering 30,000 per annum and a clear pathway to develop your legal career within the property sector, ideally suited to a law graduate with some experience in housing or property law. Key Responsibilities: Maintain critical date calendars and ensure all litigation deadlines are met Prepare and manage case documentation, including pre-action correspondence, witness statements, and statements of case Progress debt recovery cases through County Court and Tribunal processes Register judgments and maintain accurate records at every milestone Provide clear updates to clients and internal teams as cases progress Support compliance with legal and regulatory standards Attend team meetings prepared with up-to-date case summaries Maintain files and records to agreed quality standards Experience Required: A relevant legal degree or evidence of legal study/training is preferred Previous experience in a legal support, litigation, or credit control role Knowledge of County Court procedures and leasehold legislation is an advantage Experience in the property or real estate sector Strong organisational skills and excellent attention to detail Confident working with legal documentation and managing deadlines Good communication skills and a professional, approachable manner Proficiency in Microsoft Office (Word, Excel, Outlook)
Jul 17, 2025
Full time
Working for a well-established property law firm, you will join a friendly and highly regarded team committed to delivering outstanding service to clients. This is a varied and hands-on role that will see you managing litigation processes and supporting colleagues to ensure all deadlines are met and cases progress smoothly. You will take responsibility for maintaining accurate records, preparing legal documents, and keeping clients informed at each stage. The business is proud of its reputation for quality, compliance, and client care, and is looking for someone with excellent attention to detail and a proactive approach to join their busy team. This is a full-time, office-based position offering 30,000 per annum and a clear pathway to develop your legal career within the property sector, ideally suited to a law graduate with some experience in housing or property law. Key Responsibilities: Maintain critical date calendars and ensure all litigation deadlines are met Prepare and manage case documentation, including pre-action correspondence, witness statements, and statements of case Progress debt recovery cases through County Court and Tribunal processes Register judgments and maintain accurate records at every milestone Provide clear updates to clients and internal teams as cases progress Support compliance with legal and regulatory standards Attend team meetings prepared with up-to-date case summaries Maintain files and records to agreed quality standards Experience Required: A relevant legal degree or evidence of legal study/training is preferred Previous experience in a legal support, litigation, or credit control role Knowledge of County Court procedures and leasehold legislation is an advantage Experience in the property or real estate sector Strong organisational skills and excellent attention to detail Confident working with legal documentation and managing deadlines Good communication skills and a professional, approachable manner Proficiency in Microsoft Office (Word, Excel, Outlook)
Leasehold Officer County Durham WFH 4 days a week Ongoing temporary Sellick partnership are currently assisting in the recruitment of a Leasehold Officer to join a large and reputable housing association based in County Durham. The Leasehold Officer will be responsible for all duties relating to land sale enquiries, right to Buy/Right to Acquire plans and lease negotiations. Leasehold Officer duties: Land sale enquiries Right to Buy/Right to Acquire plans, cost floors, enquiries, arrange for valuations Lease negotiations Leasehold Coordination Boundary disputes and enquiries General customer enquiries Update system must have experience with Microsoft package Raise invoices and payments Assist with legal packs for property sales Service charge enquiries Requirements of the Leasehold Officer: Experience working in a similar leasehold/Right to buy roles Able to travel to the County Durham office once a week If you are interested in the above please contact Nyari Breslin at Sellick partnership Derby or click 'apply now'. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 17, 2025
Contractor
Leasehold Officer County Durham WFH 4 days a week Ongoing temporary Sellick partnership are currently assisting in the recruitment of a Leasehold Officer to join a large and reputable housing association based in County Durham. The Leasehold Officer will be responsible for all duties relating to land sale enquiries, right to Buy/Right to Acquire plans and lease negotiations. Leasehold Officer duties: Land sale enquiries Right to Buy/Right to Acquire plans, cost floors, enquiries, arrange for valuations Lease negotiations Leasehold Coordination Boundary disputes and enquiries General customer enquiries Update system must have experience with Microsoft package Raise invoices and payments Assist with legal packs for property sales Service charge enquiries Requirements of the Leasehold Officer: Experience working in a similar leasehold/Right to buy roles Able to travel to the County Durham office once a week If you are interested in the above please contact Nyari Breslin at Sellick partnership Derby or click 'apply now'. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
My client is seeking an experienced Leasehold Income Officer to be able to carry out Section 20's on proposed major works. The Leasehold Officer will be responsible for all service charge income and arrears in accordance to the council's procedures. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that will work closely with other officers to provide highly professional and dynamic management of the Council's commercial and voluntary and community sector properties, and high-quality valuations and property related advice. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes : Strong knowledge of income advice and experience in housing Carrying out Section 20 consultation on proposed major works. Experience preparing court documents for hearings for Court representation. Work towards resolving all enquiries relating to service charge accounts, including preparation of repairs listing. Manage individual leaseholders accounts making sure their updated Required to work 3 days per week, open to some home working. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
Jul 16, 2025
Full time
My client is seeking an experienced Leasehold Income Officer to be able to carry out Section 20's on proposed major works. The Leasehold Officer will be responsible for all service charge income and arrears in accordance to the council's procedures. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that will work closely with other officers to provide highly professional and dynamic management of the Council's commercial and voluntary and community sector properties, and high-quality valuations and property related advice. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes : Strong knowledge of income advice and experience in housing Carrying out Section 20 consultation on proposed major works. Experience preparing court documents for hearings for Court representation. Work towards resolving all enquiries relating to service charge accounts, including preparation of repairs listing. Manage individual leaseholders accounts making sure their updated Required to work 3 days per week, open to some home working. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
We are currently recruiting for an experienced and proactive Neighbourhood Housing & Tenancy Officer to join a busy housing management team. This role combines core patch-based housing duties with tenancy management and some enforcement, playing a key role in delivering a safe, sustainable, and resident-focused housing service. This is a hybrid role with on-site visits and office attendance required in line with service needs. The Role Deliver a comprehensive housing management service to general needs tenants and leaseholders Support residents to sustain tenancies through early intervention, advice and referrals to support services Lead on tenancy audits, new tenancy sign-ups, successions, assignments and mutual exchanges Investigate and resolve breaches of tenancy, including anti-social behaviour (ASB), subletting, hoarding and unauthorised occupation Prepare and issue legal notices where appropriate and represent the organisation in court as required Carry out regular estate inspections, identify environmental issues and ensure communal areas are well maintained Respond to reports of nuisance and neighbour disputes, working with ASB, legal and enforcement teams where necessary Act as the main point of contact for residents within your patch, managing complaints and resolving issues in a timely and professional manner Maintain accurate casework records using internal systems and ensure all actions are compliant with policy and legislation Work collaboratively with internal teams such as repairs, income, allocations and safeguarding to deliver a joined-up, resident-focused service Key Requirements Experience in a housing officer, tenancy officer or similar housing management role Strong knowledge of tenancy law, ASB procedures and safeguarding responsibilities Ability to manage a diverse caseload and work independently across multiple sites Confident in preparing case files, issuing notices, and attending court proceedings Excellent communication, problem-solving and negotiation skills Strong organisational and IT skills, with experience using housing management systems How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click A PPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 12, 2025
Contractor
We are currently recruiting for an experienced and proactive Neighbourhood Housing & Tenancy Officer to join a busy housing management team. This role combines core patch-based housing duties with tenancy management and some enforcement, playing a key role in delivering a safe, sustainable, and resident-focused housing service. This is a hybrid role with on-site visits and office attendance required in line with service needs. The Role Deliver a comprehensive housing management service to general needs tenants and leaseholders Support residents to sustain tenancies through early intervention, advice and referrals to support services Lead on tenancy audits, new tenancy sign-ups, successions, assignments and mutual exchanges Investigate and resolve breaches of tenancy, including anti-social behaviour (ASB), subletting, hoarding and unauthorised occupation Prepare and issue legal notices where appropriate and represent the organisation in court as required Carry out regular estate inspections, identify environmental issues and ensure communal areas are well maintained Respond to reports of nuisance and neighbour disputes, working with ASB, legal and enforcement teams where necessary Act as the main point of contact for residents within your patch, managing complaints and resolving issues in a timely and professional manner Maintain accurate casework records using internal systems and ensure all actions are compliant with policy and legislation Work collaboratively with internal teams such as repairs, income, allocations and safeguarding to deliver a joined-up, resident-focused service Key Requirements Experience in a housing officer, tenancy officer or similar housing management role Strong knowledge of tenancy law, ASB procedures and safeguarding responsibilities Ability to manage a diverse caseload and work independently across multiple sites Confident in preparing case files, issuing notices, and attending court proceedings Excellent communication, problem-solving and negotiation skills Strong organisational and IT skills, with experience using housing management systems How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click A PPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
My client at the London Borough of Newham is looking for a Resident Service Officer to carry out a range of duties as directed within Resident Services, to the Boroughs housing residents, irrespective of tenure. With a strong focus on income collection maximisation and client relations, officers will provide excellent services to customers To provide an effective income recovery service that maximises income collection and debt recovery whilst providing a customer focussed service for residents in a range of housing provided by the council including leasehold, permanent and temporary accommodation: Knowledge of First Tier Tribunals, and/or County Court proceedings relating to housing residents. Knowledge of methods to achieve effective income recovery including welfare regulations. Knowledge of relevant legislation with relating to the management of Council tenancies and leases. Ability to communicate clearly, courteously and patiently with members of the public and with colleagues. Able to use a range of IT systems. If you have the skills and experience to take on this challenging role, then you are encouraged to apply. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack. If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Mar 18, 2025
Seasonal
My client at the London Borough of Newham is looking for a Resident Service Officer to carry out a range of duties as directed within Resident Services, to the Boroughs housing residents, irrespective of tenure. With a strong focus on income collection maximisation and client relations, officers will provide excellent services to customers To provide an effective income recovery service that maximises income collection and debt recovery whilst providing a customer focussed service for residents in a range of housing provided by the council including leasehold, permanent and temporary accommodation: Knowledge of First Tier Tribunals, and/or County Court proceedings relating to housing residents. Knowledge of methods to achieve effective income recovery including welfare regulations. Knowledge of relevant legislation with relating to the management of Council tenancies and leases. Ability to communicate clearly, courteously and patiently with members of the public and with colleagues. Able to use a range of IT systems. If you have the skills and experience to take on this challenging role, then you are encouraged to apply. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack. If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
BBS Recruitment is currently recruiting an experienced Property Accounts Officer for a temporary position for our client in Greenwich and surrounding areas. The successful Property Accounts Officer will be responsible to the Property Accounts Manager for undertaking the collection of all income relating to Home Ownership Service (HOS) functions, including all service charges. The successful Property Accounts Officer will also be responsible for managing a portfolio of accounts through the entire recovery process, taking effective action, including legal action, in line with Greenwich Council s recovery procedures and relevant legislation. The successful Property Accounts Officer will provide a high standard of customer service to HOS customers, dealing effectively and efficiently with a wide range of enquiries, disputes and complaints, including MPs and Members enquiries. Main duties for Property Accounts Officer. To maximise HOS income by meeting personal and organisational performance targets, objectives and service levels. Work towards supporting Greenwich Council s corporate and performance standards, including its vision and values. To advise all HOS customers at all stages of instalment plans, service charge loans, all other available payment options, and where relevant service charge reductions, including calculating and determining the cost. To issue regular statements of account to HOS customers. To deal with and respond to complex correspondence / contacts relating to the work of the post holder including enquiries and formal complaints from customers, MPs and Members. Where HOS customers withhold payment because of a dispute/query to resolve the query in conjunction with the appropriate service provider. To reply fully and with regard to customer service requirements in the timeframe specified to all such enquiries as appropriate. To investigate and resolve disputes, including providing advice, assistance and information to HOS customers. To monitor and maintain a portfolio of accounts on a regular basis as allocated by the Property Accounts Manager. To do this in accordance with procedures, by identifying new and existing cases in arrears, by taking early action to minimise arrears, by undertaking administration of the portfolio, by collecting HOS income and by making arrangements with debtors to pay outstanding HOS debts. Requirements: Working Hours: 35 hrs per week, Monday - Friday Leasehold Management and Service charge collection experience. 2 references including current If you have the relevant experience, please apply with your CV.
Mar 09, 2025
Contractor
BBS Recruitment is currently recruiting an experienced Property Accounts Officer for a temporary position for our client in Greenwich and surrounding areas. The successful Property Accounts Officer will be responsible to the Property Accounts Manager for undertaking the collection of all income relating to Home Ownership Service (HOS) functions, including all service charges. The successful Property Accounts Officer will also be responsible for managing a portfolio of accounts through the entire recovery process, taking effective action, including legal action, in line with Greenwich Council s recovery procedures and relevant legislation. The successful Property Accounts Officer will provide a high standard of customer service to HOS customers, dealing effectively and efficiently with a wide range of enquiries, disputes and complaints, including MPs and Members enquiries. Main duties for Property Accounts Officer. To maximise HOS income by meeting personal and organisational performance targets, objectives and service levels. Work towards supporting Greenwich Council s corporate and performance standards, including its vision and values. To advise all HOS customers at all stages of instalment plans, service charge loans, all other available payment options, and where relevant service charge reductions, including calculating and determining the cost. To issue regular statements of account to HOS customers. To deal with and respond to complex correspondence / contacts relating to the work of the post holder including enquiries and formal complaints from customers, MPs and Members. Where HOS customers withhold payment because of a dispute/query to resolve the query in conjunction with the appropriate service provider. To reply fully and with regard to customer service requirements in the timeframe specified to all such enquiries as appropriate. To investigate and resolve disputes, including providing advice, assistance and information to HOS customers. To monitor and maintain a portfolio of accounts on a regular basis as allocated by the Property Accounts Manager. To do this in accordance with procedures, by identifying new and existing cases in arrears, by taking early action to minimise arrears, by undertaking administration of the portfolio, by collecting HOS income and by making arrangements with debtors to pay outstanding HOS debts. Requirements: Working Hours: 35 hrs per week, Monday - Friday Leasehold Management and Service charge collection experience. 2 references including current If you have the relevant experience, please apply with your CV.
Head of Housing & Property Assest Management Sevenoaks, Kent Monday - Friday 37.5hpw 60,000 - 70,000pa KHR are working in collaboration with an established not-for-profit organisation within the social housing sector, looking for a new Head of Housing & Property Asset Management, based in beautiful Sevenoaks. As Head of Housing & Property Asset Management you will oversee the maintenance and management of the Association's properties, including rented and leasehold independent living apartments, the care home, communal facilities, and offices. Roles and Responsibilities include yet will not be limited to: - Support the Senior Management Team, attend Board meetings, and manage budgets - Lead and develop staff, ensuring training and compliance with regulations - Foster collaboration and represent the Association professionally - Oversee repairs, maintenance, and vacant property turnaround - Manage contractors, procurement, and development projects - Conduct property audits, track KPIs, and develop long-term asset plans - Ensure compliance with industry regulations and best practices - Act as Health & Safety Coordinator and Fire Officer - Ensure all safety checks, policies, and risk assessments are up to date - Engage staff and residents on safety matters and report compliance - Manage lettings, sales, and rent setting - Conduct estate inspections, enforce tenancy agreements, and address issues - Improve resident services, encourage engagement, and provide performance reports Candidate Profile - Educated to degree level - Housing Management Qualification (Level 4 and above) - Experience in a similar asset management role - Solid knowledge of the legislation relating to social housing and of legal, regulatory and operational issues relating to housing management services - Understand Health & Safety legislation - Able to implement and develop policies and procedures - Excellent budget management and negotiation skills - Effective project management experience - Ability to use own initiative, solve problems and develop staff Benefits include - Pension and Health Cash-Back Scheme, 33 days holiday increasing with annual service, Training and development. At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Mar 08, 2025
Full time
Head of Housing & Property Assest Management Sevenoaks, Kent Monday - Friday 37.5hpw 60,000 - 70,000pa KHR are working in collaboration with an established not-for-profit organisation within the social housing sector, looking for a new Head of Housing & Property Asset Management, based in beautiful Sevenoaks. As Head of Housing & Property Asset Management you will oversee the maintenance and management of the Association's properties, including rented and leasehold independent living apartments, the care home, communal facilities, and offices. Roles and Responsibilities include yet will not be limited to: - Support the Senior Management Team, attend Board meetings, and manage budgets - Lead and develop staff, ensuring training and compliance with regulations - Foster collaboration and represent the Association professionally - Oversee repairs, maintenance, and vacant property turnaround - Manage contractors, procurement, and development projects - Conduct property audits, track KPIs, and develop long-term asset plans - Ensure compliance with industry regulations and best practices - Act as Health & Safety Coordinator and Fire Officer - Ensure all safety checks, policies, and risk assessments are up to date - Engage staff and residents on safety matters and report compliance - Manage lettings, sales, and rent setting - Conduct estate inspections, enforce tenancy agreements, and address issues - Improve resident services, encourage engagement, and provide performance reports Candidate Profile - Educated to degree level - Housing Management Qualification (Level 4 and above) - Experience in a similar asset management role - Solid knowledge of the legislation relating to social housing and of legal, regulatory and operational issues relating to housing management services - Understand Health & Safety legislation - Able to implement and develop policies and procedures - Excellent budget management and negotiation skills - Effective project management experience - Ability to use own initiative, solve problems and develop staff Benefits include - Pension and Health Cash-Back Scheme, 33 days holiday increasing with annual service, Training and development. At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Job Title: Housing Assistant Officer Location: London Borough of Harrow Employer: Pertemps Recruitment Partnership for London Borough of Harrow Contract Type: Temporary (ongoing) Hours of Work: 36 hours per week Housing Assistant Officer at London Borough of Harrow: Are you a motivated individual seeking an exciting opportunity with London Borough of Harrow? Join our expanding team as a Housing Assistant Officer. Candidates must hold a driving license, have business insurance, and access to a car. The role offers a pay rate of 16.19 per hour PAYE. Key Responsibilities: Support tenancy and leasehold issues, collaborating with partners and service providers. Assist in database management and rent collection system maintenance. Handle initial enquiries from customers approaching the Housing Department. Undertake low-level actions to prevent arrears and manage housing. Conduct Tenancy Audits, Vulnerable Visits, and Settling-in visits. Support housing officers with Gas Access and EICR compliances. Fulfil reasonable management requests. Assist with Right to Buy queries and applications. Experience and Skills: Knowledge of housing laws and policies. Basic home repairs and maintenance knowledge. Understanding of welfare benefits. Ability to prioritize tasks. Driving license and proof of business insurance. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Mar 08, 2025
Seasonal
Job Title: Housing Assistant Officer Location: London Borough of Harrow Employer: Pertemps Recruitment Partnership for London Borough of Harrow Contract Type: Temporary (ongoing) Hours of Work: 36 hours per week Housing Assistant Officer at London Borough of Harrow: Are you a motivated individual seeking an exciting opportunity with London Borough of Harrow? Join our expanding team as a Housing Assistant Officer. Candidates must hold a driving license, have business insurance, and access to a car. The role offers a pay rate of 16.19 per hour PAYE. Key Responsibilities: Support tenancy and leasehold issues, collaborating with partners and service providers. Assist in database management and rent collection system maintenance. Handle initial enquiries from customers approaching the Housing Department. Undertake low-level actions to prevent arrears and manage housing. Conduct Tenancy Audits, Vulnerable Visits, and Settling-in visits. Support housing officers with Gas Access and EICR compliances. Fulfil reasonable management requests. Assist with Right to Buy queries and applications. Experience and Skills: Knowledge of housing laws and policies. Basic home repairs and maintenance knowledge. Understanding of welfare benefits. Ability to prioritize tasks. Driving license and proof of business insurance. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Job Title - Property Accounts Officer Location - London Contract - Temporary Hours - Full-time LTD Rate of Pay - 22.76 per hour PAYE Rate of Pay - 18.27 per hour Role Summary: We are currently recruiting for a Property Accounts Officer to join a local authority's Home Ownership Services team. The successful candidate will be responsible for managing a portfolio of accounts, ensuring the collection of income related to service charges, and taking effective recovery actions in line with policies and relevant legislation. Key Responsibilities: Maximise income collection by monitoring and managing accounts throughout the recovery process. Advise leaseholders on payment options, service charge loans, and financial support. Investigate and resolve disputes, complaints, and queries from leaseholders, MPs, and council members. Prepare court documentation and represent the organisation in hearings when necessary. Conduct financial assessments and provide welfare benefits advice to leaseholders. Liaise with internal departments, legal representatives, and external agencies to recover outstanding debts. Maintain accurate financial records and ensure compliance with procedures. Conduct site visits or home visits where required. Requirements: Experience in income recovery, service charge collection, or financial account management. Knowledge of Landlord & Tenant legislation and leasehold regulations. Strong customer service and dispute resolution skills. Ability to manage multiple cases efficiently while meeting performance targets. Proficiency in financial administration and maintaining accurate records. Experience preparing documentation for legal proceedings and attending court. If you are interested in this position and meet the above criteria, please send your CV now for consideration. For more information, please contact George at Service Care Solutions on (phone number removed) or via email at (url removed) .
Mar 08, 2025
Seasonal
Job Title - Property Accounts Officer Location - London Contract - Temporary Hours - Full-time LTD Rate of Pay - 22.76 per hour PAYE Rate of Pay - 18.27 per hour Role Summary: We are currently recruiting for a Property Accounts Officer to join a local authority's Home Ownership Services team. The successful candidate will be responsible for managing a portfolio of accounts, ensuring the collection of income related to service charges, and taking effective recovery actions in line with policies and relevant legislation. Key Responsibilities: Maximise income collection by monitoring and managing accounts throughout the recovery process. Advise leaseholders on payment options, service charge loans, and financial support. Investigate and resolve disputes, complaints, and queries from leaseholders, MPs, and council members. Prepare court documentation and represent the organisation in hearings when necessary. Conduct financial assessments and provide welfare benefits advice to leaseholders. Liaise with internal departments, legal representatives, and external agencies to recover outstanding debts. Maintain accurate financial records and ensure compliance with procedures. Conduct site visits or home visits where required. Requirements: Experience in income recovery, service charge collection, or financial account management. Knowledge of Landlord & Tenant legislation and leasehold regulations. Strong customer service and dispute resolution skills. Ability to manage multiple cases efficiently while meeting performance targets. Proficiency in financial administration and maintaining accurate records. Experience preparing documentation for legal proceedings and attending court. If you are interested in this position and meet the above criteria, please send your CV now for consideration. For more information, please contact George at Service Care Solutions on (phone number removed) or via email at (url removed) .
Tenancy Officer (2 positions available!) Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.17 per hour Umbrella Hybrid Working - 3 days in office / on site in Croydon, 2 days working from home IT equipment provided ASAP Start UK Driving Licence and own vehicle is desirable although not essential Adecco are recruiting for TWO Tenancy Officers on behalf of our Public Sector client. The Tenancy Officers will be responsible for delivering high-quality, customer-focused housing management services to Council tenants and leaseholders. Improving resident satisfaction, building trust, and ensuring residents are happy with their homes. Key Responsibilities: Identify environmental improvements to estates. Collaborate with teams for effective regeneration initiatives. Partner with housing teams for coordinated estate management. Work with residents to improve services and outcomes. Liaise with the Anti-Social Behaviour Enforcement team. Coordinate with agencies on tenancy matters for vulnerable tenants. Report on quality control and recommend service improvements. Support the team manager with reports and resident communications. Use IT for efficient estate management. Deputize for the Team Manager when needed. Perform other duties as required. Essential Knowledge: Housing and anti-social behaviour legislation. Essential Skills and Abilities: Deliver high-quality customer services. Collaborate with residents to improve services. Manage anti-social behaviour cases effectively. Coordinate services to meet diverse customer needs. Ensure compliance with tenancy and lease agreements. Assist tenants in sustaining tenancies and independence. Meet performance indicators and service objectives. Assess complex situations and make quick decisions. Commit to equalities and challenge discrimination. Use listening skills to improve services. Plan and manage a varied workload. Adapt to change and embrace learning. Solve maintenance and tenancy issues. Analyze data and feedback for sound decisions. Build strong relationships with internal and external partners. Conduct property inspections and ensure regulatory compliance. Monitor safety risks and report communal repairs. Communicate effectively, both orally and in writing. Manage complaints and resolve them at the first stage. Attend meetings and make home visits outside normal hours. Essential Experience: Customer management service in social housing. Collaborative work with teams and partners. Proficient in Microsoft Office and housing databases. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mar 08, 2025
Contractor
Tenancy Officer (2 positions available!) Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.17 per hour Umbrella Hybrid Working - 3 days in office / on site in Croydon, 2 days working from home IT equipment provided ASAP Start UK Driving Licence and own vehicle is desirable although not essential Adecco are recruiting for TWO Tenancy Officers on behalf of our Public Sector client. The Tenancy Officers will be responsible for delivering high-quality, customer-focused housing management services to Council tenants and leaseholders. Improving resident satisfaction, building trust, and ensuring residents are happy with their homes. Key Responsibilities: Identify environmental improvements to estates. Collaborate with teams for effective regeneration initiatives. Partner with housing teams for coordinated estate management. Work with residents to improve services and outcomes. Liaise with the Anti-Social Behaviour Enforcement team. Coordinate with agencies on tenancy matters for vulnerable tenants. Report on quality control and recommend service improvements. Support the team manager with reports and resident communications. Use IT for efficient estate management. Deputize for the Team Manager when needed. Perform other duties as required. Essential Knowledge: Housing and anti-social behaviour legislation. Essential Skills and Abilities: Deliver high-quality customer services. Collaborate with residents to improve services. Manage anti-social behaviour cases effectively. Coordinate services to meet diverse customer needs. Ensure compliance with tenancy and lease agreements. Assist tenants in sustaining tenancies and independence. Meet performance indicators and service objectives. Assess complex situations and make quick decisions. Commit to equalities and challenge discrimination. Use listening skills to improve services. Plan and manage a varied workload. Adapt to change and embrace learning. Solve maintenance and tenancy issues. Analyze data and feedback for sound decisions. Build strong relationships with internal and external partners. Conduct property inspections and ensure regulatory compliance. Monitor safety risks and report communal repairs. Communicate effectively, both orally and in writing. Manage complaints and resolve them at the first stage. Attend meetings and make home visits outside normal hours. Essential Experience: Customer management service in social housing. Collaborative work with teams and partners. Proficient in Microsoft Office and housing databases. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Red Snapper Recruitment are recruiting for a Home Ownership Assistant on behalf of our client based in Birmingham The candidate is required to assist in providing a comprehensive customer focused home ownership service to tenants and leaseholders. This will include essential support in managing the information systems, assisting in dealing with customer enquiries, handling post, and issuing documentation. This is a full-time role on a temporary 3-month contract (Ongoing) at 13.20 / hour Main Duties and Responsibilities: To assist and complete tasks in all aspects of the home ownership service working on a geographical basis, while flexibly supporting colleagues to ensure service standards are met. To assist in the implementation of the council's policies and procedures. Dealing with correspondence, interviewing customers, answering telephone enquiries from members of the public, other service areas and legal representatives as appropriate. To assist Home Ownership Officers in visiting customers in their own homes and attending residents' meetings. To assist at the Leasehold Liaison Board meetings, taking minutes as required. Use of the BCC's computer systems including the input, interrogation, validation, and amendment of data. To analyse customer accounts and relay this information to customers and their agents/representatives. To assist in the process of progressing and responding to queries relating to service charges, ground rent accounts and arrears collection, major works invoices, major works arrears and right to buy applications. To liaise with other service areas regarding repairs, property records, estate management, etc to resolve queries. To liaise with solicitors, mortgage lenders and other agencies with regards to sales information. To assist in the Section 20 consultation process including liaison with Repairs teams, to ensure documentation is prepared appropriately (Notice of Intention, Notification of Estimates, Notification of Award of Contract). Also to ensure that major works invoices are issued in a timely manner Person Specification: You possess a car and clean driving license Experience of working in a team and an understanding of the needs of teamwork. Experience of working with customers, dealing sensitively with customer concerns, investigating and effectively resolving their queries. Effective office administration skills, including managing diaries, dealing with correspondence, maintaining up to date files and using general office equipment The ability to create, inspect, amend and interrogate data on a computer system The ability to create and maintain office systems The ability to interpret records and translate information in a way that meets customer needs The ability to communicate effectively in writing and verbally Ability to work on own initiative and prioritise between conflicting demands Excellent customer service skills An understanding of the BCC's values and how they can be used to improve Home Ownership services. If this role is of interest, please apply by sending your CV TODAY! If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay 75, in retail vouchers of your choice, for referrals who are not already known to us. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer
Mar 08, 2025
Seasonal
Red Snapper Recruitment are recruiting for a Home Ownership Assistant on behalf of our client based in Birmingham The candidate is required to assist in providing a comprehensive customer focused home ownership service to tenants and leaseholders. This will include essential support in managing the information systems, assisting in dealing with customer enquiries, handling post, and issuing documentation. This is a full-time role on a temporary 3-month contract (Ongoing) at 13.20 / hour Main Duties and Responsibilities: To assist and complete tasks in all aspects of the home ownership service working on a geographical basis, while flexibly supporting colleagues to ensure service standards are met. To assist in the implementation of the council's policies and procedures. Dealing with correspondence, interviewing customers, answering telephone enquiries from members of the public, other service areas and legal representatives as appropriate. To assist Home Ownership Officers in visiting customers in their own homes and attending residents' meetings. To assist at the Leasehold Liaison Board meetings, taking minutes as required. Use of the BCC's computer systems including the input, interrogation, validation, and amendment of data. To analyse customer accounts and relay this information to customers and their agents/representatives. To assist in the process of progressing and responding to queries relating to service charges, ground rent accounts and arrears collection, major works invoices, major works arrears and right to buy applications. To liaise with other service areas regarding repairs, property records, estate management, etc to resolve queries. To liaise with solicitors, mortgage lenders and other agencies with regards to sales information. To assist in the Section 20 consultation process including liaison with Repairs teams, to ensure documentation is prepared appropriately (Notice of Intention, Notification of Estimates, Notification of Award of Contract). Also to ensure that major works invoices are issued in a timely manner Person Specification: You possess a car and clean driving license Experience of working in a team and an understanding of the needs of teamwork. Experience of working with customers, dealing sensitively with customer concerns, investigating and effectively resolving their queries. Effective office administration skills, including managing diaries, dealing with correspondence, maintaining up to date files and using general office equipment The ability to create, inspect, amend and interrogate data on a computer system The ability to create and maintain office systems The ability to interpret records and translate information in a way that meets customer needs The ability to communicate effectively in writing and verbally Ability to work on own initiative and prioritise between conflicting demands Excellent customer service skills An understanding of the BCC's values and how they can be used to improve Home Ownership services. If this role is of interest, please apply by sending your CV TODAY! If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay 75, in retail vouchers of your choice, for referrals who are not already known to us. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer
