Job title: D&IT End User Support Lead
Location: London, UK
Job reference #: 31997
Contract type: Permanent
Language requirements: Fluent in English
At Eni, we are looking for D&IT End User Support Lead within Eni Global Energy Markets in London. You will be responsible for ensuring the effective delivery of IT services to local users, with a focus on end-user support, workplace technology, and the coordination of infrastructure-related activities. This role combines technical expertise with oversight responsibilities in a centrally managed IT environment, where core services - such as cybersecurity, networking, and systems architecture - are governed by Group IT. The position operates within a high-demand trading floor environment, where technology plays a mission-critical role. It requires strong operational discipline, responsiveness, and a deep understanding of the specific needs and constraints of front-office users, as well as the underlying technology components. You will serve as the local point of contact and coordinator for infrastructure topics, collaborating with internal stakeholders, Group IT, and external service providers to ensure operational continuity, compliance, and user satisfaction.
About Eni Global Energy Markets
Eni is one of the leading integrated energy companies with activities in exploration, production, transport, and marketing of oil and natural gas. Eni has a market capitalisation of €66 billion and has a near €100bn turnover. It is not only a leading international upstream Company but also Europe's largest natural gas Company. In January 2021, Eni integrated its gas, power, emissions and LNG commodity trading activities into one Company, Eni Global Energy Markets (EGEM) to create a leader in the global commodities trading arena. EGEM is a leading gas player in Europe and is responsible for all of Eni's commodity trading in natural gas, power, emissions and related derivatives with offices in Brussels, London, Rome, and Singapore. The integration of the trading activities into EGEM enables Eni to capture additional business opportunities in a market which is becoming more liquid and integrated across different commodities. This integrated model has created a global centre of excellence for Eni's trading and commodities management.
Main responsibilities:
End-User Support
- Deliver high-quality technical support for hardware, software, and peripheral issues across Windows and Mac environments.
- Act as the escalation point for complex support tickets and ensure compliance with SLAs.
- Oversee the local IT equipment lifecycle, including procurement, deployment, inventory management, and decommissioning.
- Document and continuously improve support procedures and maintain the knowledge base.
Local Infrastructure Oversight
- Monitor and coordinate the maintenance of local IT infrastructure (e.g., meeting rooms, servers, printers, network devices).
- Support office connectivity and performance in alignment with Group-managed network and systems architecture.
- Ensure compliance with global policies on patching, endpoint protection, and data management.
Coordination with Central IT and External Providers
- Interface with Group IT teams responsible for cybersecurity, networking, and infrastructure.
- Coordinate on-site interventions with external system engineers and technology vendors (e.g., mobile providers, AV specialists).
- Act as the local lead for IT-related activities during site changes, upgrades, audits, or incidents.
- Support the local execution of group-wide IT initiatives and rollout projects.
Skills and experience required:
- ITIL Foundation certification or equivalent experience in IT service management.
- Microsoft certifications (e.g., Modern Desktop, Azure Fundamentals), CompTIA Network+ or similar.
- Relevant experience in IT support, workplace services or infrastructure coordination, including leading end-user support.
- Experience with IT operations in a multinational or centrally managed environment
- Familiarity with trading floor operations.
- Proficiency in Windows OS, Microsoft 365, endpoint management tools, and networking fundamentals.
- Experience with remote support tools, asset management systems and mobile device management (MDM).
- Familiarity with cybersecurity best practices and endpoint compliance.
- Ability to manage external service providers and collaborate in a matrixed IT environment.
- Proactive, service-oriented mindset with strong communication and prioritization skills.
How to apply:
- Applications are only accepted through our online application system.
- Please upload your CV in English.
About Eni
Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil & gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy - a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions.
Working at Eni
At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual , continuous training , and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance.
Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process .
Whatever your ambition, at Eni you can find the tools to make it happen.
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