Social network you want to login/join with: Presales Consultant - ESG Regulatory Reporting, London col-narrow-left Client: FE fundinfo Location: London, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 558140c3ab15 Job Views: 3 Posted: 29.06.2025 Expiry Date: 13.08.2025 col-wide Job Description: Be at the forefront of ESG innovation in investment technology - drive meaningful change in a role that blends regulatory expertise with commercial impact. As a ESG Solutions Consultant - Regulatory Reporting at FE fundinfo, you'll play a pivotal role in shaping how asset managers and wealth firms navigate the evolving ESG regulatory landscape. This is your opportunity to work on high-impact projects, collaborate with cross-functional teams, and influence the future of sustainable finance. You'll be part of a dynamic, client-facing commercial team where your insights and expertise will directly contribute to business growth and client success. Please note, this role is available in the UK (London based) OR Luxembourg. Travel between both locations isn't required. Your key responsibilities as a ESG Solutions Consultant - Regulatory Reporting will include: • Driving sales for our ESG-focused regulatory reporting services in collaboration with regional sales teams. • Leading key stages of the sales cycle, including discovery, product demonstrations, and solution workshops. • Creating compelling sales content for DDQs, RFIs, and RFPs to enhance conversion rates. • Monitoring market trends and regulatory changes to inform product positioning and client engagement. • Representing FE fundinfo at industry events, webinars, and forums as a subject matter expert. • Developing go-to-market strategies and sales enablement materials to support business development. You will need the following experience and skills to join us as a ESG Solutions Consultant - Regulatory Reporting: • You must have proven experience in presales/solutions within the investment or regulatory reporting domain. • You will have a solid understanding and commercial experience of ESG. • You will have a strong ability to engage and influence C-level stakeholders and decision-makers. • You should possess excellent written and verbal communication skills, capable of translating complex topics into clear value propositions. • You will be confident using CRM tools such as Salesforce and comfortable with sales forecasting. FE fundinfo is a leading investment management technology and data company connecting asset managers to distributors in the UK, Europe and Asia Pacific. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. At FE fundinfo, we foster a collaborative and inclusive culture where innovation and continuous learning are encouraged. Our hybrid working model offers flexibility, and we regularly host team events and knowledge-sharing sessions. You'll be supported by a team that values curiosity, initiative, and professional growth. 25 days of annual leave with the option to buy an extra 5 days each year. Benefit from enhanced paternity, maternity, and shared parental leave. Secure your future with our pension scheme. Advance your career with sponsored learning and development, including formal qualifications. Private medical insurance as employee wellbeing matters Stay fit with discounted gym memberships. Take advantage of the Bike to Work scheme for eco-friendly commuting. Keep your eyes sharp with eye care and flu jab services. Luxembourg Benefits: Work in a brand-new office facility with subsidized car parking. Get complimentary healthcare for employees, with the option to include family members. Secure your future with our pension plan. Enjoy lunch vouchers valued at 10.80 Euros. Holiday purchase option - buy up to 5 extra days off per year. Advance your career with sponsored learning and development, including formal qualifications. Engage in office social events to connect with colleagues.
Jul 25, 2025
Full time
Social network you want to login/join with: Presales Consultant - ESG Regulatory Reporting, London col-narrow-left Client: FE fundinfo Location: London, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 558140c3ab15 Job Views: 3 Posted: 29.06.2025 Expiry Date: 13.08.2025 col-wide Job Description: Be at the forefront of ESG innovation in investment technology - drive meaningful change in a role that blends regulatory expertise with commercial impact. As a ESG Solutions Consultant - Regulatory Reporting at FE fundinfo, you'll play a pivotal role in shaping how asset managers and wealth firms navigate the evolving ESG regulatory landscape. This is your opportunity to work on high-impact projects, collaborate with cross-functional teams, and influence the future of sustainable finance. You'll be part of a dynamic, client-facing commercial team where your insights and expertise will directly contribute to business growth and client success. Please note, this role is available in the UK (London based) OR Luxembourg. Travel between both locations isn't required. Your key responsibilities as a ESG Solutions Consultant - Regulatory Reporting will include: • Driving sales for our ESG-focused regulatory reporting services in collaboration with regional sales teams. • Leading key stages of the sales cycle, including discovery, product demonstrations, and solution workshops. • Creating compelling sales content for DDQs, RFIs, and RFPs to enhance conversion rates. • Monitoring market trends and regulatory changes to inform product positioning and client engagement. • Representing FE fundinfo at industry events, webinars, and forums as a subject matter expert. • Developing go-to-market strategies and sales enablement materials to support business development. You will need the following experience and skills to join us as a ESG Solutions Consultant - Regulatory Reporting: • You must have proven experience in presales/solutions within the investment or regulatory reporting domain. • You will have a solid understanding and commercial experience of ESG. • You will have a strong ability to engage and influence C-level stakeholders and decision-makers. • You should possess excellent written and verbal communication skills, capable of translating complex topics into clear value propositions. • You will be confident using CRM tools such as Salesforce and comfortable with sales forecasting. FE fundinfo is a leading investment management technology and data company connecting asset managers to distributors in the UK, Europe and Asia Pacific. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. At FE fundinfo, we foster a collaborative and inclusive culture where innovation and continuous learning are encouraged. Our hybrid working model offers flexibility, and we regularly host team events and knowledge-sharing sessions. You'll be supported by a team that values curiosity, initiative, and professional growth. 25 days of annual leave with the option to buy an extra 5 days each year. Benefit from enhanced paternity, maternity, and shared parental leave. Secure your future with our pension scheme. Advance your career with sponsored learning and development, including formal qualifications. Private medical insurance as employee wellbeing matters Stay fit with discounted gym memberships. Take advantage of the Bike to Work scheme for eco-friendly commuting. Keep your eyes sharp with eye care and flu jab services. Luxembourg Benefits: Work in a brand-new office facility with subsidized car parking. Get complimentary healthcare for employees, with the option to include family members. Secure your future with our pension plan. Enjoy lunch vouchers valued at 10.80 Euros. Holiday purchase option - buy up to 5 extra days off per year. Advance your career with sponsored learning and development, including formal qualifications. Engage in office social events to connect with colleagues.
Purpose of the role: You will develop & grow the Unilever Ice Cream range in the Out of Home channel with existing customers and high value prospective customers. As the Customer Development Executive your role's primary focus is to territory manage a cluster of circa 250-300 independent leisure accounts, whilst prospecting for new high-profile accounts. Define "where to play "and "How to Win" to unlock sustainable & profitable growth using data driven decision making. You will also own and shape your territory strategy, supported by your regional business development manager to deliver Territory & Sales Growth Targets. You will lead and own the relationship with your local wholesaler representatives and may be asked to manage a small number of regional wholesalers. Responsibilities of the role: Work with relevant departments and teams to build improved business plans and share best practice. Work closely with the RTM counterparts to deliver on common objectives in account. Ensure all data is captured accurately and in full via salesforce tool. Own and execute and deliver all KPIs set throughout the year. High level of planning to ensure coverage is achieved monthly. Prospecting high profile new customers within the territory. Build strong and sustainable customer relationships. Approaching everything with an entrepreneurial mindset. Develop and deliver the execution plan, working closely with the customers and channel marketing team. Ensure all JBPs agreed, and documents signed by customer, scanned, and stored in central location as per company process. Leading contractual customer negotiations, working within Legal & Finance Framework set by your regional business development manager. All Administrative tasks are completed in full and in a timely manner. Skills & Experience required: Significant working experience in a sales environment and track record of growing and developing territory/accounts. Development of Joint Business Plans proposals from customer through to manager sign-off. Development of new and existing customer relationships. Ability to work both independently and as a team member Good communication and 'people skills'. A demonstrable customer focused attitude. Resilience and tenacity. Strong IT skills, particularly in MS Office suite, but also able to demonstrate an ability to understand and utilise other sales systems. What's in it for you? Competitive Salary Company Car Fuel Card Tablet Phone Incentive Scheme Pension Life Assurance 30 days holiday Healthshield Care Plan
Jul 25, 2025
Full time
Purpose of the role: You will develop & grow the Unilever Ice Cream range in the Out of Home channel with existing customers and high value prospective customers. As the Customer Development Executive your role's primary focus is to territory manage a cluster of circa 250-300 independent leisure accounts, whilst prospecting for new high-profile accounts. Define "where to play "and "How to Win" to unlock sustainable & profitable growth using data driven decision making. You will also own and shape your territory strategy, supported by your regional business development manager to deliver Territory & Sales Growth Targets. You will lead and own the relationship with your local wholesaler representatives and may be asked to manage a small number of regional wholesalers. Responsibilities of the role: Work with relevant departments and teams to build improved business plans and share best practice. Work closely with the RTM counterparts to deliver on common objectives in account. Ensure all data is captured accurately and in full via salesforce tool. Own and execute and deliver all KPIs set throughout the year. High level of planning to ensure coverage is achieved monthly. Prospecting high profile new customers within the territory. Build strong and sustainable customer relationships. Approaching everything with an entrepreneurial mindset. Develop and deliver the execution plan, working closely with the customers and channel marketing team. Ensure all JBPs agreed, and documents signed by customer, scanned, and stored in central location as per company process. Leading contractual customer negotiations, working within Legal & Finance Framework set by your regional business development manager. All Administrative tasks are completed in full and in a timely manner. Skills & Experience required: Significant working experience in a sales environment and track record of growing and developing territory/accounts. Development of Joint Business Plans proposals from customer through to manager sign-off. Development of new and existing customer relationships. Ability to work both independently and as a team member Good communication and 'people skills'. A demonstrable customer focused attitude. Resilience and tenacity. Strong IT skills, particularly in MS Office suite, but also able to demonstrate an ability to understand and utilise other sales systems. What's in it for you? Competitive Salary Company Car Fuel Card Tablet Phone Incentive Scheme Pension Life Assurance 30 days holiday Healthshield Care Plan
Working within the Global People Services (GPS) team, acting as a lead for the UK and Ireland, you'll be working with shaping strategy and acting as the source of truth for the business and clients in terms of employment legislation, local customs and expectations and performing benchmarking to ensure that GoGlobal's offering walks the balance between being competitive but also may be tailored to suit the budget needs of different clients. You will also act as the regional subject matter expert toward clients for special projects such as M&A deals as well as clients looking for other HR advisory and acting as back-up for the Payroll Manager for both countries. Our Country Leads have discretion to take decisions on timing of onboardings, actions to create or improve client satisfaction and determine the performance/development needs of direct reports. Role and Responsibilities: Meet and greet our clients and work with them for onboarding, offboarding and complex queries, act as the subject matter expert toward clients in terms of M&A/TUPE, payroll as a service matters and other HR advisory services Serve as an escalation point for our Account Managers/Clients as well as your own team of Local Representatives, guiding and developing them Keep up-to-date with the latest HR trends and regulatory changes in your region and communicate to the teams as applicable Provide on the ground support which can include answering employee and client queries through to arrangement and maintenance of local mandatory and supplementary benefits Familiar with payroll, having worked in a dual role previously is preferred. Act as a backup for the Payroll Manager, stepping in when required to support payroll processing and resolve any issues to ensure client workers are paid accurately and on time Work closely with Compliance, Regional Payroll Manager and Country Leads team to shape the strategy of the region, including proactively working to ensure processes and practices are suitable for clients, client employees and GoGlobal and recommend changes to our offering to enhance our competitive advantage Manage the Local Representatives and work together with Regional Payroll Manager for Payroll team to ensure the team have the training and development needed to operate independently, track and evaluate their work and act as a coach and mentor for them Other Ad Hoc Projects being requested Work experience as an HR Manager with payroll exposure, and a willingness to be involved in payroll processing when needed In-depth knowledge of labor legislation in the UK and Ireland Organizational skills Great verbal and written communication and negotiation skills Strong analytical and research skills Natural curiosity and love of collaboration Ability to navigate the needs of clients, client employees and internal stakeholders which includes creative problem solving Ability to grasp and use new technology efficiently and effectively Experience of managing and developing a team ABOUT US GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy. Business & Corporate Services provided: Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting Finance Solutions: Accounting & Tax For more information, please visit OVERVIEW We Measure Success by Results, Not Hours Worked No timesheets. At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time. As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames. Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right. We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success. We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like: A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact Collaborating with a diverse, global and supportive team Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth WHY WE ARE DIFFERENT We Make Growing Your Career Possible We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way We're global. We offer career opportunities across the world-whether it's new job roles or international locations English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world. Ready to take the next step in your career with us? Apply now! Kindly review the provided privacy notice ( LINK ) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data.
Jul 25, 2025
Full time
Working within the Global People Services (GPS) team, acting as a lead for the UK and Ireland, you'll be working with shaping strategy and acting as the source of truth for the business and clients in terms of employment legislation, local customs and expectations and performing benchmarking to ensure that GoGlobal's offering walks the balance between being competitive but also may be tailored to suit the budget needs of different clients. You will also act as the regional subject matter expert toward clients for special projects such as M&A deals as well as clients looking for other HR advisory and acting as back-up for the Payroll Manager for both countries. Our Country Leads have discretion to take decisions on timing of onboardings, actions to create or improve client satisfaction and determine the performance/development needs of direct reports. Role and Responsibilities: Meet and greet our clients and work with them for onboarding, offboarding and complex queries, act as the subject matter expert toward clients in terms of M&A/TUPE, payroll as a service matters and other HR advisory services Serve as an escalation point for our Account Managers/Clients as well as your own team of Local Representatives, guiding and developing them Keep up-to-date with the latest HR trends and regulatory changes in your region and communicate to the teams as applicable Provide on the ground support which can include answering employee and client queries through to arrangement and maintenance of local mandatory and supplementary benefits Familiar with payroll, having worked in a dual role previously is preferred. Act as a backup for the Payroll Manager, stepping in when required to support payroll processing and resolve any issues to ensure client workers are paid accurately and on time Work closely with Compliance, Regional Payroll Manager and Country Leads team to shape the strategy of the region, including proactively working to ensure processes and practices are suitable for clients, client employees and GoGlobal and recommend changes to our offering to enhance our competitive advantage Manage the Local Representatives and work together with Regional Payroll Manager for Payroll team to ensure the team have the training and development needed to operate independently, track and evaluate their work and act as a coach and mentor for them Other Ad Hoc Projects being requested Work experience as an HR Manager with payroll exposure, and a willingness to be involved in payroll processing when needed In-depth knowledge of labor legislation in the UK and Ireland Organizational skills Great verbal and written communication and negotiation skills Strong analytical and research skills Natural curiosity and love of collaboration Ability to navigate the needs of clients, client employees and internal stakeholders which includes creative problem solving Ability to grasp and use new technology efficiently and effectively Experience of managing and developing a team ABOUT US GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy. Business & Corporate Services provided: Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting Finance Solutions: Accounting & Tax For more information, please visit OVERVIEW We Measure Success by Results, Not Hours Worked No timesheets. At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time. As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames. Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right. We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success. We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like: A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact Collaborating with a diverse, global and supportive team Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth WHY WE ARE DIFFERENT We Make Growing Your Career Possible We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way We're global. We offer career opportunities across the world-whether it's new job roles or international locations English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world. Ready to take the next step in your career with us? Apply now! Kindly review the provided privacy notice ( LINK ) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data.
Contract Manager Location: Westbury, Wiltshire - Commercial Contract Area (with some regional travel, flexible on base location) Salary: from £45,000 per annum (depending on experience) Contract type: Permanent Working hours: 40 hours per week - flexible start and finish times; approx. 70% field-based, 30% office-based About the role Are you an experienced Contract Manager within grounds maintenance or soft landscaping looking for your next challenge? Join idverde, the UK's leading grounds maintenance and landscape creation provider, as you lead one of our most complex and high-profile commercial contracts. This is a diverse role managing a portfolio of approximately 130 contracts, offering a wide variety of day-to-day challenges and opportunities. In this pivotal role, you will manage day-to-day contract operations, drive contract performance, ensure financial targets are met, maintain strong client relationships, lead and develop your team, and ensure health and safety compliance. You will have full P&L responsibility and the exciting opportunity to grow the contract from a turnover of £1 million to £2 million. Responsibilities Manage a diverse and complex portfolio of approximately 130 commercial contracts, ensuring consistent high-quality delivery. Oversee day-to-day contract operations while building and maintaining strong client relationships. Hold full P&L responsibility, driving contract growth from £1 million to £2 million turnover. Lead and develop a team of 15 people, ensuring compliance with health and safety standards throughout all activities. Requirements Proven experience managing complex commercial contracts in grounds maintenance or landscaping, ideally overseeing multiple clients, with strong commercial awareness including budgeting and profitability. Hands-on background, preferably starting as a Grounds Maintenance Operative, with clear progression into contract management and business development experience. Strong leadership skills, managing and motivating teams, with excellent communication and client relationship abilities. Self-motivated, able to prioritise multiple clients effectively, with a full clean UK driving licence and a passion for taking ownership and delivering high contract performance. Why join us? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. What we offer Career development: We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference in the community and environment. Competitive benefits package: We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits Role-specific benefits: Company Car or Car Allowance. Annual leave: Up to 25 days holiday plus bank holidays. Family-friendly policies: Enhanced maternity and shared parental leave. Health Care Cash Plan: Private health and insurance cover opt in. Employee Assistance Programmes: Support for personal and professional challenges. Voluntary benefits: Discounts on retail, holidays, gym memberships, and more. Financial wellbeing support: Resources to manage your finances. Competitive pension scheme: Secure your future. Recognition schemes: Colleague of the month and annual awards. Volunteering policy: Two days per year to support a cause of your choice. Mental health support: Comprehensive resources and support. About i dverde We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. At i dverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
Jul 25, 2025
Full time
Contract Manager Location: Westbury, Wiltshire - Commercial Contract Area (with some regional travel, flexible on base location) Salary: from £45,000 per annum (depending on experience) Contract type: Permanent Working hours: 40 hours per week - flexible start and finish times; approx. 70% field-based, 30% office-based About the role Are you an experienced Contract Manager within grounds maintenance or soft landscaping looking for your next challenge? Join idverde, the UK's leading grounds maintenance and landscape creation provider, as you lead one of our most complex and high-profile commercial contracts. This is a diverse role managing a portfolio of approximately 130 contracts, offering a wide variety of day-to-day challenges and opportunities. In this pivotal role, you will manage day-to-day contract operations, drive contract performance, ensure financial targets are met, maintain strong client relationships, lead and develop your team, and ensure health and safety compliance. You will have full P&L responsibility and the exciting opportunity to grow the contract from a turnover of £1 million to £2 million. Responsibilities Manage a diverse and complex portfolio of approximately 130 commercial contracts, ensuring consistent high-quality delivery. Oversee day-to-day contract operations while building and maintaining strong client relationships. Hold full P&L responsibility, driving contract growth from £1 million to £2 million turnover. Lead and develop a team of 15 people, ensuring compliance with health and safety standards throughout all activities. Requirements Proven experience managing complex commercial contracts in grounds maintenance or landscaping, ideally overseeing multiple clients, with strong commercial awareness including budgeting and profitability. Hands-on background, preferably starting as a Grounds Maintenance Operative, with clear progression into contract management and business development experience. Strong leadership skills, managing and motivating teams, with excellent communication and client relationship abilities. Self-motivated, able to prioritise multiple clients effectively, with a full clean UK driving licence and a passion for taking ownership and delivering high contract performance. Why join us? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. What we offer Career development: We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference in the community and environment. Competitive benefits package: We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits Role-specific benefits: Company Car or Car Allowance. Annual leave: Up to 25 days holiday plus bank holidays. Family-friendly policies: Enhanced maternity and shared parental leave. Health Care Cash Plan: Private health and insurance cover opt in. Employee Assistance Programmes: Support for personal and professional challenges. Voluntary benefits: Discounts on retail, holidays, gym memberships, and more. Financial wellbeing support: Resources to manage your finances. Competitive pension scheme: Secure your future. Recognition schemes: Colleague of the month and annual awards. Volunteering policy: Two days per year to support a cause of your choice. Mental health support: Comprehensive resources and support. About i dverde We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. At i dverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
You will support in the first instance the given business organization, working with the Regional Finance BP and playing an important role in understanding the respective business revenue and cost base across the region, supporting the regional management team. Reporting to the Finance Manager, you will provide strategic support to help drive value from decisions and spend. You will identify projects to lead efficiency of the cost base, with accurate cost reporting and detailed analysis, to help give strategic direction. What you'll do: Understand regional strategy, priorities, and technology landscape. Manage budgets, analyze costs, and assess commercial benefits. Provide decision support and commercial insights across product, marketing, tech, ops, and customer service. Improve performance through data analytics, business partnering, and strategic planning. Deliver regular reporting and performance benchmarking. Collaborate with global finance teams; act as a coach and role model. Support budgeting, forecasting, and strategic growth programs. Oversee vendor cost forecasts and contract management. Prepare regional financial reports and business case modeling. Ensure value delivery from project investments. Lead finance process improvements and technology optimization. Build relationships with senior finance partners. Contribute to consolidated regional reporting. About Experian Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in experienced people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at . Experience and Skills What you'll bring: 5+ years working in a Finance Department with relevant in-role work experience. Experience independently improving the efficiency, accuracy and insight provided by finance processes. Appropriate Finance qualification (ACA, CIMA, ACCA, CPA) or equivalent Experience influencing senior stakeholders. Proficient in Oracle, Hyperion, and Excel; advanced Excel modeling skills. Understand business strategy and operations; with awareness of IT trends. The ability to define future-state solutions to finance challenges. Additional Information You will get: Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books. Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time. Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits! Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event. Opportunity for Flexible working hours and Home Office. Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here
Jul 25, 2025
Full time
You will support in the first instance the given business organization, working with the Regional Finance BP and playing an important role in understanding the respective business revenue and cost base across the region, supporting the regional management team. Reporting to the Finance Manager, you will provide strategic support to help drive value from decisions and spend. You will identify projects to lead efficiency of the cost base, with accurate cost reporting and detailed analysis, to help give strategic direction. What you'll do: Understand regional strategy, priorities, and technology landscape. Manage budgets, analyze costs, and assess commercial benefits. Provide decision support and commercial insights across product, marketing, tech, ops, and customer service. Improve performance through data analytics, business partnering, and strategic planning. Deliver regular reporting and performance benchmarking. Collaborate with global finance teams; act as a coach and role model. Support budgeting, forecasting, and strategic growth programs. Oversee vendor cost forecasts and contract management. Prepare regional financial reports and business case modeling. Ensure value delivery from project investments. Lead finance process improvements and technology optimization. Build relationships with senior finance partners. Contribute to consolidated regional reporting. About Experian Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in experienced people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at . Experience and Skills What you'll bring: 5+ years working in a Finance Department with relevant in-role work experience. Experience independently improving the efficiency, accuracy and insight provided by finance processes. Appropriate Finance qualification (ACA, CIMA, ACCA, CPA) or equivalent Experience influencing senior stakeholders. Proficient in Oracle, Hyperion, and Excel; advanced Excel modeling skills. Understand business strategy and operations; with awareness of IT trends. The ability to define future-state solutions to finance challenges. Additional Information You will get: Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books. Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time. Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits! Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event. Opportunity for Flexible working hours and Home Office. Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here
Contract Manager Location: Westbury, Wiltshire - Commercial Contract Area (with some regional travel, flexible on base location) Salary: from £45,000 per annum (depending on experience) Contract type: Permanent Working hours: 40 hours per week - flexible start and finish times; approx. 70% field-based, 30% office-based About the role Are you an experienced Contract Manager within grounds maintenance or soft landscaping looking for your next challenge? Join idverde, the UK's leading grounds maintenance and landscape creation provider, as you lead one of our most complex and high-profile commercial contracts. This is a diverse role managing a portfolio of approximately 130 contracts, offering a wide variety of day-to-day challenges and opportunities. In this pivotal role, you will manage day-to-day contract operations, drive contract performance, ensure financial targets are met, maintain strong client relationships, lead and develop your team, and ensure health and safety compliance. You will have full P&L responsibility and the exciting opportunity to grow the contract from a turnover of £1 million to £2 million. Responsibilities Manage a diverse and complex portfolio of approximately 130 commercial contracts, ensuring consistent high-quality delivery. Oversee day-to-day contract operations while building and maintaining strong client relationships. Hold full P&L responsibility, driving contract growth from £1 million to £2 million turnover. Lead and develop a team of 15 people, ensuring compliance with health and safety standards throughout all activities. Requirements Proven experience managing complex commercial contracts in grounds maintenance or landscaping, ideally overseeing multiple clients, with strong commercial awareness including budgeting and profitability. Hands-on background, preferably starting as a Grounds Maintenance Operative, with clear progression into contract management and business development experience. Strong leadership skills, managing and motivating teams, with excellent communication and client relationship abilities. Self-motivated, able to prioritise multiple clients effectively, with a full clean UK driving licence and a passion for taking ownership and delivering high contract performance. Why join us? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. What we offer Career development: We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference in the community and environment. Competitive benefits package: We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits Role-specific benefits: Company Car or Car Allowance. Annual leave: Up to 25 days holiday plus bank holidays. Family-friendly policies: Enhanced maternity and shared parental leave. Health Care Cash Plan: Private health and insurance cover opt in. Employee Assistance Programmes: Support for personal and professional challenges. Voluntary benefits: Discounts on retail, holidays, gym memberships, and more. Financial wellbeing support: Resources to manage your finances. Competitive pension scheme: Secure your future. Recognition schemes: Colleague of the month and annual awards. Volunteering policy: Two days per year to support a cause of your choice. Mental health support: Comprehensive resources and support. About i dverde We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. At i dverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
Jul 25, 2025
Full time
Contract Manager Location: Westbury, Wiltshire - Commercial Contract Area (with some regional travel, flexible on base location) Salary: from £45,000 per annum (depending on experience) Contract type: Permanent Working hours: 40 hours per week - flexible start and finish times; approx. 70% field-based, 30% office-based About the role Are you an experienced Contract Manager within grounds maintenance or soft landscaping looking for your next challenge? Join idverde, the UK's leading grounds maintenance and landscape creation provider, as you lead one of our most complex and high-profile commercial contracts. This is a diverse role managing a portfolio of approximately 130 contracts, offering a wide variety of day-to-day challenges and opportunities. In this pivotal role, you will manage day-to-day contract operations, drive contract performance, ensure financial targets are met, maintain strong client relationships, lead and develop your team, and ensure health and safety compliance. You will have full P&L responsibility and the exciting opportunity to grow the contract from a turnover of £1 million to £2 million. Responsibilities Manage a diverse and complex portfolio of approximately 130 commercial contracts, ensuring consistent high-quality delivery. Oversee day-to-day contract operations while building and maintaining strong client relationships. Hold full P&L responsibility, driving contract growth from £1 million to £2 million turnover. Lead and develop a team of 15 people, ensuring compliance with health and safety standards throughout all activities. Requirements Proven experience managing complex commercial contracts in grounds maintenance or landscaping, ideally overseeing multiple clients, with strong commercial awareness including budgeting and profitability. Hands-on background, preferably starting as a Grounds Maintenance Operative, with clear progression into contract management and business development experience. Strong leadership skills, managing and motivating teams, with excellent communication and client relationship abilities. Self-motivated, able to prioritise multiple clients effectively, with a full clean UK driving licence and a passion for taking ownership and delivering high contract performance. Why join us? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. What we offer Career development: We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference in the community and environment. Competitive benefits package: We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits Role-specific benefits: Company Car or Car Allowance. Annual leave: Up to 25 days holiday plus bank holidays. Family-friendly policies: Enhanced maternity and shared parental leave. Health Care Cash Plan: Private health and insurance cover opt in. Employee Assistance Programmes: Support for personal and professional challenges. Voluntary benefits: Discounts on retail, holidays, gym memberships, and more. Financial wellbeing support: Resources to manage your finances. Competitive pension scheme: Secure your future. Recognition schemes: Colleague of the month and annual awards. Volunteering policy: Two days per year to support a cause of your choice. Mental health support: Comprehensive resources and support. About i dverde We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. At i dverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
Linklaters is a global law firm, with 31 offices in 21 countries worldwide. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal. Trainee Development and Early Careers Advisor - The role: As a Trainee Development and Early Careers Advisor, you will: Support the administration of the London Trainee programme to ensure compliance with the Solicitors Regulation Authority (SRA). Assist with onboarding, induction, integration, and ongoing professional development training for new trainees. Coordinate the trainee rotation process. Manage the trainee evaluation process, including liaising with associates and partners, scheduling evaluations, and preparing summary packs. Conduct trainee development meetings, offering guidance on career planning and performance, and escalate concerns as needed. Support the qualification assessment and placement of trainees as first-year associates. Contribute to the Early Careers team's regional strategy for sourcing, recruiting, and developing: Legal apprentices working toward their degrees through pipelining programmes. Business apprentices across functions such as Finance, Legal Operations, and Technology. Trainee Development and Early Careers Advisor - What we're looking for: We're seeking someone who brings: A proven ability to build credibility quickly and develop trusted relationships with senior stakeholders. Experience managing cyclical projects and processes, within trainee development or Early Careers. Trainee Recruitment and Apprenticeship recruitment experience will also be considered A collaborative mindset and the ability to work across HR functions including Recruitment, HR Business Partners, and Global Mobility. Strong communication and interpersonal skills, with experience coaching individuals and supporting people managers. A commercial outlook and the ability to analyse key metrics to identify trends and measure performance. A commitment to diversity, inclusion, and the development of talent from all backgrounds. Proficiency in Microsoft Word, Excel, and PowerPoint. Trainee Development and Early Careers Advisor - What's on offer: This role is based at the Linklaters London office with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include: Health & Wellbeing Private Medical Insurance Free in-house fitness centre and subsidised health club memberships Free onsite GP service and periodic health assessments Finance Pension and flexible savings options Income protection and life assurance Mortgage advice and will-writing services Family & Lifestyle Electric car and cycle to work schemes Emergency family care Additional holiday/birthday leave Maternity/paternity/shared parental leave Travel insurance and season ticket loan Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks) If you're passionate about developing future talent and want to be part of a global, inclusive, and forward-thinking firm, we'd love to hear from you. Technical Skills This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. Application Policy Applications and CVs (direct or via agency) are only accepted online via the portal.Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ( for legal roles or for business team roles ).
Jul 25, 2025
Full time
Linklaters is a global law firm, with 31 offices in 21 countries worldwide. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal. Trainee Development and Early Careers Advisor - The role: As a Trainee Development and Early Careers Advisor, you will: Support the administration of the London Trainee programme to ensure compliance with the Solicitors Regulation Authority (SRA). Assist with onboarding, induction, integration, and ongoing professional development training for new trainees. Coordinate the trainee rotation process. Manage the trainee evaluation process, including liaising with associates and partners, scheduling evaluations, and preparing summary packs. Conduct trainee development meetings, offering guidance on career planning and performance, and escalate concerns as needed. Support the qualification assessment and placement of trainees as first-year associates. Contribute to the Early Careers team's regional strategy for sourcing, recruiting, and developing: Legal apprentices working toward their degrees through pipelining programmes. Business apprentices across functions such as Finance, Legal Operations, and Technology. Trainee Development and Early Careers Advisor - What we're looking for: We're seeking someone who brings: A proven ability to build credibility quickly and develop trusted relationships with senior stakeholders. Experience managing cyclical projects and processes, within trainee development or Early Careers. Trainee Recruitment and Apprenticeship recruitment experience will also be considered A collaborative mindset and the ability to work across HR functions including Recruitment, HR Business Partners, and Global Mobility. Strong communication and interpersonal skills, with experience coaching individuals and supporting people managers. A commercial outlook and the ability to analyse key metrics to identify trends and measure performance. A commitment to diversity, inclusion, and the development of talent from all backgrounds. Proficiency in Microsoft Word, Excel, and PowerPoint. Trainee Development and Early Careers Advisor - What's on offer: This role is based at the Linklaters London office with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include: Health & Wellbeing Private Medical Insurance Free in-house fitness centre and subsidised health club memberships Free onsite GP service and periodic health assessments Finance Pension and flexible savings options Income protection and life assurance Mortgage advice and will-writing services Family & Lifestyle Electric car and cycle to work schemes Emergency family care Additional holiday/birthday leave Maternity/paternity/shared parental leave Travel insurance and season ticket loan Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks) If you're passionate about developing future talent and want to be part of a global, inclusive, and forward-thinking firm, we'd love to hear from you. Technical Skills This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. Application Policy Applications and CVs (direct or via agency) are only accepted online via the portal.Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ( for legal roles or for business team roles ).
Director, Int'l Strategy and M&A - Europe page is loaded Director, Int'l Strategy and M&A - Europe Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R8 A collective energy and ambition. A place where you can make a real difference. We're a company that genuinely cares about our people, our products, our consumers and the environment. Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries. United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win. Are you ready to make a significant impact on a global scale? We are seeking a dynamic and experienced Director of International Strategy, M&A - Europe to join our team. Reporting to the Executive Vice President of Strategy, M&A, and Business Partnerships, this pivotal role is integral to our Strategy and M&A team, focusing on corporate strategy, transaction execution, and international business development. Based at our London Euston office with hybrid working available. This position is central to our Strategy and M&A team, tasked with driving corporate strategy, transaction execution, and international business development across Europe and Africa. The Director will lead the design and implementation of strategic plans, ensuring alignment with corporate goals and collaborating with senior leadership and cross-functional teams. Key Responsibilities: Lead and participate in the design and iteration of corporate strategy. Guide the strategic planning process and advise the Senior Leadership Team. Ensure departmental, brand, and regional strategies align with overall business goals. Support the review and reporting of business strategy with senior stakeholders. Partner with the EU Executive team to identify new growth opportunities in Europe and Africa. Lead initiatives to improve financial, operational, and commercial efficiency. Educate and train internal departments about corporate and M&A strategy. Facilitate communication between the Senior US Executive team and the EA business. Play a key role in corporate acquisitions, joint ventures, and divestitures. Participate in direct investments and venture capital accelerators. Facilitate knowledge transfer to institutionalize corporate development knowledge. Challenge assumptions and establish best practices to enhance M&A capabilities. The ideal candidate will possess a strong proficiency in Excel and financial modeling, along with a deep understanding of finance and accounting concepts, including industry-standard valuation methodologies. You will demonstrate exceptional project management skills, capable of handling multiple priorities under aggressive timelines, and effectively communicating complex financial concepts to non-financial peers and managers. With intellectual curiosity and a drive to deliver results, you thrive in fast-paced, dynamic environments, adept at managing both internal and external resources. You are willing to challenge assumptions and the status quo to establish best practices and enhance M&A capabilities within the team. A Bachelor's degree in Accounting or Finance is required, with an MBA preferred, complemented by over seven years of experience in consulting, private equity, investment banking, or corporate development. In return we offer a competitive package including 24 days annual leave, pension matched up to 9% contribution, bonus, LTI and medical. For more information on our company, our brands and our culture visit us at When applying for a role and sending your cv, you understand that the Company will hold your personal data in relation to your prospective employment and will process that data for legitimate business reasons within the requirements of UK data protection laws currently in effect and as they become applicable, including the Data Protection Act 1998, the General Data Protection Regulation (Regulation (EU) 2016/679 and any successor legislation. Candidate Privacy Notice . About Us Church & Dwight is a world-leader in household and personal care products. Our global brands include ARM & HAMMER, Batiste, OxiClean, Trojan, XTRA, Nair, First Response, Spinbrush, Orajel, vitafusion, Li'l Critters, Water Pik and FLAWLESS. Founded in 1846, we have operations globally and are listed in the S&P 500.
Jul 25, 2025
Full time
Director, Int'l Strategy and M&A - Europe page is loaded Director, Int'l Strategy and M&A - Europe Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R8 A collective energy and ambition. A place where you can make a real difference. We're a company that genuinely cares about our people, our products, our consumers and the environment. Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries. United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win. Are you ready to make a significant impact on a global scale? We are seeking a dynamic and experienced Director of International Strategy, M&A - Europe to join our team. Reporting to the Executive Vice President of Strategy, M&A, and Business Partnerships, this pivotal role is integral to our Strategy and M&A team, focusing on corporate strategy, transaction execution, and international business development. Based at our London Euston office with hybrid working available. This position is central to our Strategy and M&A team, tasked with driving corporate strategy, transaction execution, and international business development across Europe and Africa. The Director will lead the design and implementation of strategic plans, ensuring alignment with corporate goals and collaborating with senior leadership and cross-functional teams. Key Responsibilities: Lead and participate in the design and iteration of corporate strategy. Guide the strategic planning process and advise the Senior Leadership Team. Ensure departmental, brand, and regional strategies align with overall business goals. Support the review and reporting of business strategy with senior stakeholders. Partner with the EU Executive team to identify new growth opportunities in Europe and Africa. Lead initiatives to improve financial, operational, and commercial efficiency. Educate and train internal departments about corporate and M&A strategy. Facilitate communication between the Senior US Executive team and the EA business. Play a key role in corporate acquisitions, joint ventures, and divestitures. Participate in direct investments and venture capital accelerators. Facilitate knowledge transfer to institutionalize corporate development knowledge. Challenge assumptions and establish best practices to enhance M&A capabilities. The ideal candidate will possess a strong proficiency in Excel and financial modeling, along with a deep understanding of finance and accounting concepts, including industry-standard valuation methodologies. You will demonstrate exceptional project management skills, capable of handling multiple priorities under aggressive timelines, and effectively communicating complex financial concepts to non-financial peers and managers. With intellectual curiosity and a drive to deliver results, you thrive in fast-paced, dynamic environments, adept at managing both internal and external resources. You are willing to challenge assumptions and the status quo to establish best practices and enhance M&A capabilities within the team. A Bachelor's degree in Accounting or Finance is required, with an MBA preferred, complemented by over seven years of experience in consulting, private equity, investment banking, or corporate development. In return we offer a competitive package including 24 days annual leave, pension matched up to 9% contribution, bonus, LTI and medical. For more information on our company, our brands and our culture visit us at When applying for a role and sending your cv, you understand that the Company will hold your personal data in relation to your prospective employment and will process that data for legitimate business reasons within the requirements of UK data protection laws currently in effect and as they become applicable, including the Data Protection Act 1998, the General Data Protection Regulation (Regulation (EU) 2016/679 and any successor legislation. Candidate Privacy Notice . About Us Church & Dwight is a world-leader in household and personal care products. Our global brands include ARM & HAMMER, Batiste, OxiClean, Trojan, XTRA, Nair, First Response, Spinbrush, Orajel, vitafusion, Li'l Critters, Water Pik and FLAWLESS. Founded in 1846, we have operations globally and are listed in the S&P 500.
Linklaters is a global law firm, with 31 offices in 21 countries worldwide. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal. Head of Operations Transformation - The role: As Head of Operations Transformation, your primary focus will be to define and deliver a global roadmap that elevates facilities operations, workspace experience, and operational service delivery. You will shape the strategy and drive the execution of critical transformation initiatives - with particular emphasis on optimising physical spaces, facilities management, employee and visitor experience, and ensuring our operations set the benchmark for quality, efficiency, and innovation. Lead the transformation of our global facilities and workspace operations, enhancing front-of-house services, employee and visitor experience, environmental standards, security, maintenance, and space utilisation across all sites. Evaluate and redesign operational models and workflows for facilities, real estate and workspace management, embedding technology-enabled solutions to achieve efficiency and consistency. Champion best-in-class facilities and workspace standards, establishing unified frameworks, governance, and key performance indicators (KPIs) to improve service quality and user satisfaction globally. Oversee the adoption of new tools, technologies and scalable solutions for facilities and office services - from building management systems (BMS) to workspace booking and visitor management platforms. Lead and sponsor cross-regional workspace-related transformation projects, ensuring effective stakeholder engagement and sustainable value delivery. Monitor and report on progress, including improvements in cost savings, operational resilience, environmental and employee experience metrics. Partner with senior leadership and office managers to ensure alignment of transformation objectives with local facilities and workspace needs. Please note that this an single contributor role, working as a right-hand person to our Chief Delivery and Operations Officer. Head of Operations Transformation - What we're looking for: At least ten years' experience leading complex transformation initiatives in a global, matrixed environment, with a strong focus on facilities management, workplace experience, and real estate operations. Proven track record of optimising hard and soft facilities services, space planning, workplace strategy, front-of-house operations, and change management in large, multi-site corporate environments. Extensive knowledge of modern facilities management models, health and safety, sustainability, hybrid workplace trends and service design. Demonstrable expertise in deploying new technologies in facilities and workspace settings, with an understanding of data-driven decision making. Strength in building relationships with senior stakeholders, influencing change, and fostering a culture of operational excellence and inclusivity. Ability to set and govern KPIs, implement frameworks, drive compliance, and measure value delivered across a diverse portfolio of sites. Strategic thinker with a proactive, solutions-driven approach, ready to lead cultural and behavioural change on a global scale. Head of Operations Transformation - What's on offer: This role is based at the Linklaters London office with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include: Health & Wellbeing Private Medical Insurance Free in-house fitness centre and subsidised health club memberships Free onsite GP service and periodic health assessments Finance Pension and flexible savings options Income protection and life assurance Mortgage advice and will-writing services. Family & Lifestyle Electric car and cycle to work schemes. Emergency family care Additional holiday/birthday leave. Maternity/paternity/shared parental leave. Travel insurance and season ticket loan Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks) Technical Skills This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. Application Policy Applications and CVs (direct or via agency) are only accepted online via the portal.Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ( for legal roles or for business team roles ).
Jul 25, 2025
Full time
Linklaters is a global law firm, with 31 offices in 21 countries worldwide. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal. Head of Operations Transformation - The role: As Head of Operations Transformation, your primary focus will be to define and deliver a global roadmap that elevates facilities operations, workspace experience, and operational service delivery. You will shape the strategy and drive the execution of critical transformation initiatives - with particular emphasis on optimising physical spaces, facilities management, employee and visitor experience, and ensuring our operations set the benchmark for quality, efficiency, and innovation. Lead the transformation of our global facilities and workspace operations, enhancing front-of-house services, employee and visitor experience, environmental standards, security, maintenance, and space utilisation across all sites. Evaluate and redesign operational models and workflows for facilities, real estate and workspace management, embedding technology-enabled solutions to achieve efficiency and consistency. Champion best-in-class facilities and workspace standards, establishing unified frameworks, governance, and key performance indicators (KPIs) to improve service quality and user satisfaction globally. Oversee the adoption of new tools, technologies and scalable solutions for facilities and office services - from building management systems (BMS) to workspace booking and visitor management platforms. Lead and sponsor cross-regional workspace-related transformation projects, ensuring effective stakeholder engagement and sustainable value delivery. Monitor and report on progress, including improvements in cost savings, operational resilience, environmental and employee experience metrics. Partner with senior leadership and office managers to ensure alignment of transformation objectives with local facilities and workspace needs. Please note that this an single contributor role, working as a right-hand person to our Chief Delivery and Operations Officer. Head of Operations Transformation - What we're looking for: At least ten years' experience leading complex transformation initiatives in a global, matrixed environment, with a strong focus on facilities management, workplace experience, and real estate operations. Proven track record of optimising hard and soft facilities services, space planning, workplace strategy, front-of-house operations, and change management in large, multi-site corporate environments. Extensive knowledge of modern facilities management models, health and safety, sustainability, hybrid workplace trends and service design. Demonstrable expertise in deploying new technologies in facilities and workspace settings, with an understanding of data-driven decision making. Strength in building relationships with senior stakeholders, influencing change, and fostering a culture of operational excellence and inclusivity. Ability to set and govern KPIs, implement frameworks, drive compliance, and measure value delivered across a diverse portfolio of sites. Strategic thinker with a proactive, solutions-driven approach, ready to lead cultural and behavioural change on a global scale. Head of Operations Transformation - What's on offer: This role is based at the Linklaters London office with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include: Health & Wellbeing Private Medical Insurance Free in-house fitness centre and subsidised health club memberships Free onsite GP service and periodic health assessments Finance Pension and flexible savings options Income protection and life assurance Mortgage advice and will-writing services. Family & Lifestyle Electric car and cycle to work schemes. Emergency family care Additional holiday/birthday leave. Maternity/paternity/shared parental leave. Travel insurance and season ticket loan Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks) Technical Skills This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. Application Policy Applications and CVs (direct or via agency) are only accepted online via the portal.Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ( for legal roles or for business team roles ).
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Technology and Digital Advantage (TDA) Practice at BCG delivers high-impact strategy and technical expertise to unlock business potential. We lead end-to-end transformations across industries, bringing together experts in strategy, cloud, (Gen)AI, cybersecurity, enterprise architecture, next-gen ERP, and more. The Cloud Offer Management role supports a critical and growing pillar of BCG's TDA Practice. Our Cloud Offer brings together capabilities across strategy, transformation, architecture, engineering, and operations to help clients accelerate cloud adoption and value realization. This role works closely with TDA leaders, technical experts and analysts, and the Practice Management & Operations team to strengthen, evolve, and commercialize BCG's cloud transformation offering. As a TDA Offer Senior Manager - Cloud, you will be responsible for leading and coordinating offer and linked chapter management activities, helping shape the offer's strategic direction and execution across TDA and broader BCG. Responsibilities include: Offer Strategy and Planning : Lead the annual strategic planning process for the Cloud offer, identifying evolving client needs, key trends (e.g., FinOps, GenAI cloud ops), competitive differentiation, and market opportunities. Shape the offer architecture and integrate it with broader BCG programs such as Cyber, Digital Transformation, and (Gen)AI transformation. Governance and Cadence : Drive Cloud offer governance, setting up the right meeting cadences, decision forums, and working models in collaboration with Practice and topic leaders. Industry Go-to-Market (GTM) Planning : Collaborate with Industry teams to co-develop tailored cloud go-to-market strategies, prioritizing vertical-specific value propositions and client campaigns. Offer Development and Backlog Prioritization : Coordinate with cloud experts to define and execute the offer development roadmap, managing prioritization and backlog across thought leadership, client enablement tools, and internal playbooks. Coordinate and collaborate with linked Offers, clients, and Industry Practice Areas for innovation work. Marketing and Communications : Shape the brand and narrative for the Cloud offer in collaboration with BCG marketing, and support execution of campaigns, social media, publications and event strategies. Learning & Development : Develop and support capability-building programs to enable client teams and internal affiliates. Coordinate training for Cloud certifications and internal upskilling. Chapter Engagement : Partner with the relevant expert teams to align staffing, capabilities, and community-building efforts across geographies. Performance Tracking and Analytics : Work with finance and operations teams to establish KPIs and dashboards for tracking revenue, project pipeline, expert utilization, and impact metrics. Community & Affiliation Building : Foster a strong sense of belonging and collaboration across the cloud practitioner community globally and regionally. You will collaborate frequently with TDA Practice teams, Cloud Chapter leaders, Knowledge and Marketing teams, and your peers in Offer Management cohort to test new approaches and share best practices. Importantly, you will work closely with the Global Cloud Topic Leader to ensure alignment with BCG's overarching Cloud strategy and to drive the evolution of our Cloud offerings. You're Good at We're looking for a candidate with an entrepreneurial mindset and excellent execution skills. Ideal candidates thrive in a fast-moving, matrixed environment and bring the following strengths: Navigating ambiguity and driving alignment across diverse stakeholders Leading multi-stakeholder agendas with a strong sense of ownership Synthesizing strategy and execution, from high-level vision to detailed plans Writing compelling strategic content (e.g., slides, whitepapers, comms) Collaborating globally across seniority levels, teams, and geographies Partnering with expert teams to identify content gaps and curate insights Supporting business development efforts and proposal preparation for cloud-related pursuits What You'll Bring 8-10 years of experience in Cloud Transformation, IT Strategy, or Digital Enablement Bachelor's degree required; advanced degree (MBA, MS, etc.) preferred Background in management consulting, cloud strategy, or large-scale tech transformation Experience working in or with hyperscalers (AWS, Azure, GCP) or cloud-focused consultancies is a plus Strong communication, project management, and stakeholder engagement skill Proficiency in PowerPoint, Excel, and collaboration tools (e.g., Miro, Slack) Familiarity with cloud certifications or frameworks is desirable Who You'll Work With Practice Area Management & Operations team members keep BCG's industry and functional practice areas operating responsively and efficiently. As a member of this team, you will contribute directly to the success of our business through several roles, including content development, process management, marketing, meeting and conference management, and internal/external communications. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 25, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Technology and Digital Advantage (TDA) Practice at BCG delivers high-impact strategy and technical expertise to unlock business potential. We lead end-to-end transformations across industries, bringing together experts in strategy, cloud, (Gen)AI, cybersecurity, enterprise architecture, next-gen ERP, and more. The Cloud Offer Management role supports a critical and growing pillar of BCG's TDA Practice. Our Cloud Offer brings together capabilities across strategy, transformation, architecture, engineering, and operations to help clients accelerate cloud adoption and value realization. This role works closely with TDA leaders, technical experts and analysts, and the Practice Management & Operations team to strengthen, evolve, and commercialize BCG's cloud transformation offering. As a TDA Offer Senior Manager - Cloud, you will be responsible for leading and coordinating offer and linked chapter management activities, helping shape the offer's strategic direction and execution across TDA and broader BCG. Responsibilities include: Offer Strategy and Planning : Lead the annual strategic planning process for the Cloud offer, identifying evolving client needs, key trends (e.g., FinOps, GenAI cloud ops), competitive differentiation, and market opportunities. Shape the offer architecture and integrate it with broader BCG programs such as Cyber, Digital Transformation, and (Gen)AI transformation. Governance and Cadence : Drive Cloud offer governance, setting up the right meeting cadences, decision forums, and working models in collaboration with Practice and topic leaders. Industry Go-to-Market (GTM) Planning : Collaborate with Industry teams to co-develop tailored cloud go-to-market strategies, prioritizing vertical-specific value propositions and client campaigns. Offer Development and Backlog Prioritization : Coordinate with cloud experts to define and execute the offer development roadmap, managing prioritization and backlog across thought leadership, client enablement tools, and internal playbooks. Coordinate and collaborate with linked Offers, clients, and Industry Practice Areas for innovation work. Marketing and Communications : Shape the brand and narrative for the Cloud offer in collaboration with BCG marketing, and support execution of campaigns, social media, publications and event strategies. Learning & Development : Develop and support capability-building programs to enable client teams and internal affiliates. Coordinate training for Cloud certifications and internal upskilling. Chapter Engagement : Partner with the relevant expert teams to align staffing, capabilities, and community-building efforts across geographies. Performance Tracking and Analytics : Work with finance and operations teams to establish KPIs and dashboards for tracking revenue, project pipeline, expert utilization, and impact metrics. Community & Affiliation Building : Foster a strong sense of belonging and collaboration across the cloud practitioner community globally and regionally. You will collaborate frequently with TDA Practice teams, Cloud Chapter leaders, Knowledge and Marketing teams, and your peers in Offer Management cohort to test new approaches and share best practices. Importantly, you will work closely with the Global Cloud Topic Leader to ensure alignment with BCG's overarching Cloud strategy and to drive the evolution of our Cloud offerings. You're Good at We're looking for a candidate with an entrepreneurial mindset and excellent execution skills. Ideal candidates thrive in a fast-moving, matrixed environment and bring the following strengths: Navigating ambiguity and driving alignment across diverse stakeholders Leading multi-stakeholder agendas with a strong sense of ownership Synthesizing strategy and execution, from high-level vision to detailed plans Writing compelling strategic content (e.g., slides, whitepapers, comms) Collaborating globally across seniority levels, teams, and geographies Partnering with expert teams to identify content gaps and curate insights Supporting business development efforts and proposal preparation for cloud-related pursuits What You'll Bring 8-10 years of experience in Cloud Transformation, IT Strategy, or Digital Enablement Bachelor's degree required; advanced degree (MBA, MS, etc.) preferred Background in management consulting, cloud strategy, or large-scale tech transformation Experience working in or with hyperscalers (AWS, Azure, GCP) or cloud-focused consultancies is a plus Strong communication, project management, and stakeholder engagement skill Proficiency in PowerPoint, Excel, and collaboration tools (e.g., Miro, Slack) Familiarity with cloud certifications or frameworks is desirable Who You'll Work With Practice Area Management & Operations team members keep BCG's industry and functional practice areas operating responsively and efficiently. As a member of this team, you will contribute directly to the success of our business through several roles, including content development, process management, marketing, meeting and conference management, and internal/external communications. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Job Role: Customer Success Manager Location: London - Hybrid 3 days a week in office Who we are Imagine what even the world's most exceptional organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we're on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do. About the role As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in-hand with our Enterprise clients to oversee post-launch customer success deliverables to provide a best-in-class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do Delivery life-cycle client management • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle - from post-sale to program completion and non-program related workstreams • Key point of contact for all program and delivery related questions for program sponsors across client organizations • Develop and build strong relationships with key client stakeholders • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc. • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery Program Implementation & Launch • Project manage the client implementation process, from the internal alignment call to understand program scope, to program launch • Coordinate to brief and include Solutions Leads, Coaching Services, Tech Ops teams in the implementation process as needed • Working closely with EZRA's Operational Business Partner team to project manage the set-up of our more complex elements such as EZRA's Launchpad, Credit Card payments, integrations and localized solutions • Facilitate client discussions to reach program design and go live decisions, working with Solutions Leads, where applicable • Consult on best practice and communication strategies to drive high adoption and engagement. Finalizing program communication collateral from templates (brochures, webinar decks) and drafting tailored collateral in partnership with Solutions Lead and BD where needed • Work in partnership with Coaching Solutions to onboard coaches to the program effectively ensure the coaches are clear on the clients' objectives and needs • Collect and process participant data to ensure a timely and accurate launch • Host coach and participant launches sessions, where applicable • Effectively communicate with cross-functional departments that support the overall client and participant experience, including Coaching Services, Solutions Team, Tech and Finance • Key day-to-day relationship contact for our client stakeholders during the implementation phase • Become SMEs in EZRA's core Propositions and Solutions, understanding capability and ongoing iterations through regular training and learning interventions • Ensure coaches are kept up-to-date on any updates to the program or within the client organization Revenue management • Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed • Contribute to the regional team's revenue recognition targets Reporting and insights • Work in collaboration with Sales and the rest of the account team to understand each clients' needs and priorities to optimize the reporting provided • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps • Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity • Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate • Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal • Partner with Sales to build regular Business Review presentations to support the overall account growth strategy Systems, invoicing and revenue tracking • Daily use of project management tool to ensure accurate and timely implementation of all programs • Build out of online intake form data capturing mandatory data ahead of launch • Coordinate billing instructions for finance to execute invoices • Keep accurate tracking of where clients' spend is against prepay balances Additional responsibilities • Help EZRA evolve existing and new processes that will enhance the client and participant experience About you 3+ years of Customer Success or related corporate experience Experienced client relationship manager with proven experience in a customer success role Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Self-starter able to operate in a high pressure, deadline driven, virtual environment Ability to influence others without direct authority and, at times, challenge the status quo Proficiency in MS Office Suite Knowledgeable of marketing/sales messaging principles Passionate about clients and participants needs What we offer Your own world-class coach Friends and family coaching 2 weeks work from anywhere Charity days Learning and Development Budget Weekly wellbeing hour Private medical insurance Pension scheme Life insurance Flexible working hours We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Jul 25, 2025
Full time
Job Role: Customer Success Manager Location: London - Hybrid 3 days a week in office Who we are Imagine what even the world's most exceptional organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we're on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do. About the role As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in-hand with our Enterprise clients to oversee post-launch customer success deliverables to provide a best-in-class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do Delivery life-cycle client management • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle - from post-sale to program completion and non-program related workstreams • Key point of contact for all program and delivery related questions for program sponsors across client organizations • Develop and build strong relationships with key client stakeholders • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc. • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery Program Implementation & Launch • Project manage the client implementation process, from the internal alignment call to understand program scope, to program launch • Coordinate to brief and include Solutions Leads, Coaching Services, Tech Ops teams in the implementation process as needed • Working closely with EZRA's Operational Business Partner team to project manage the set-up of our more complex elements such as EZRA's Launchpad, Credit Card payments, integrations and localized solutions • Facilitate client discussions to reach program design and go live decisions, working with Solutions Leads, where applicable • Consult on best practice and communication strategies to drive high adoption and engagement. Finalizing program communication collateral from templates (brochures, webinar decks) and drafting tailored collateral in partnership with Solutions Lead and BD where needed • Work in partnership with Coaching Solutions to onboard coaches to the program effectively ensure the coaches are clear on the clients' objectives and needs • Collect and process participant data to ensure a timely and accurate launch • Host coach and participant launches sessions, where applicable • Effectively communicate with cross-functional departments that support the overall client and participant experience, including Coaching Services, Solutions Team, Tech and Finance • Key day-to-day relationship contact for our client stakeholders during the implementation phase • Become SMEs in EZRA's core Propositions and Solutions, understanding capability and ongoing iterations through regular training and learning interventions • Ensure coaches are kept up-to-date on any updates to the program or within the client organization Revenue management • Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed • Contribute to the regional team's revenue recognition targets Reporting and insights • Work in collaboration with Sales and the rest of the account team to understand each clients' needs and priorities to optimize the reporting provided • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps • Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity • Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate • Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal • Partner with Sales to build regular Business Review presentations to support the overall account growth strategy Systems, invoicing and revenue tracking • Daily use of project management tool to ensure accurate and timely implementation of all programs • Build out of online intake form data capturing mandatory data ahead of launch • Coordinate billing instructions for finance to execute invoices • Keep accurate tracking of where clients' spend is against prepay balances Additional responsibilities • Help EZRA evolve existing and new processes that will enhance the client and participant experience About you 3+ years of Customer Success or related corporate experience Experienced client relationship manager with proven experience in a customer success role Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Self-starter able to operate in a high pressure, deadline driven, virtual environment Ability to influence others without direct authority and, at times, challenge the status quo Proficiency in MS Office Suite Knowledgeable of marketing/sales messaging principles Passionate about clients and participants needs What we offer Your own world-class coach Friends and family coaching 2 weeks work from anywhere Charity days Learning and Development Budget Weekly wellbeing hour Private medical insurance Pension scheme Life insurance Flexible working hours We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Technology and Digital Advantage (TDA) Practice at BCG delivers high-impact strategy and technical expertise to unlock business potential. We lead end-to-end transformations across industries, bringing together experts in strategy, cloud, (Gen)AI, cybersecurity, enterprise architecture, next-gen ERP, and more. The Cloud Offer Management role supports a critical and growing pillar of BCG's TDA Practice. Our Cloud Offer brings together capabilities across strategy, transformation, architecture, engineering, and operations to help clients accelerate cloud adoption and value realization. This role works closely with TDA leaders, technical experts and analysts, and the Practice Management & Operations team to strengthen, evolve, and commercialize BCG's cloud transformation offering. As a TDA Offer Senior Manager - Cloud, you will be responsible for leading and coordinating offer and linked chapter management activities, helping shape the offer's strategic direction and execution across TDA and broader BCG. Responsibilities include: Offer Strategy and Planning : Lead the annual strategic planning process for the Cloud offer, identifying evolving client needs, key trends (e.g., FinOps, GenAI cloud ops), competitive differentiation, and market opportunities. Shape the offer architecture and integrate it with broader BCG programs such as Cyber, Digital Transformation, and (Gen)AI transformation. Governance and Cadence : Drive Cloud offer governance, setting up the right meeting cadences, decision forums, and working models in collaboration with Practice and topic leaders. Industry Go-to-Market (GTM) Planning : Collaborate with Industry teams to co-develop tailored cloud go-to-market strategies, prioritizing vertical-specific value propositions and client campaigns. Offer Development and Backlog Prioritization : Coordinate with cloud experts to define and execute the offer development roadmap, managing prioritization and backlog across thought leadership, client enablement tools, and internal playbooks. Coordinate and collaborate with linked Offers, clients, and Industry Practice Areas for innovation work. Marketing and Communications : Shape the brand and narrative for the Cloud offer in collaboration with BCG marketing, and support execution of campaigns, social media, publications and event strategies. Learning & Development : Develop and support capability-building programs to enable client teams and internal affiliates. Coordinate training for Cloud certifications and internal upskilling. Chapter Engagement : Partner with the relevant expert teams to align staffing, capabilities, and community-building efforts across geographies. Performance Tracking and Analytics : Work with finance and operations teams to establish KPIs and dashboards for tracking revenue, project pipeline, expert utilization, and impact metrics. Community & Affiliation Building : Foster a strong sense of belonging and collaboration across the cloud practitioner community globally and regionally. You will collaborate frequently with TDA Practice teams, Cloud Chapter leaders, Knowledge and Marketing teams, and your peers in Offer Management cohort to test new approaches and share best practices. Importantly, you will work closely with the Global Cloud Topic Leader to ensure alignment with BCG's overarching Cloud strategy and to drive the evolution of our Cloud offerings. You're Good at We're looking for a candidate with an entrepreneurial mindset and excellent execution skills. Ideal candidates thrive in a fast-moving, matrixed environment and bring the following strengths: Navigating ambiguity and driving alignment across diverse stakeholders Leading multi-stakeholder agendas with a strong sense of ownership Synthesizing strategy and execution, from high-level vision to detailed plans Writing compelling strategic content (e.g., slides, whitepapers, comms) Collaborating globally across seniority levels, teams, and geographies Partnering with expert teams to identify content gaps and curate insights Supporting business development efforts and proposal preparation for cloud-related pursuits What You'll Bring 8-10 years of experience in Cloud Transformation, IT Strategy, or Digital Enablement Bachelor's degree required; advanced degree (MBA, MS, etc.) preferred Background in management consulting, cloud strategy, or large-scale tech transformation Experience working in or with hyperscalers (AWS, Azure, GCP) or cloud-focused consultancies is a plus Strong communication, project management, and stakeholder engagement skill Proficiency in PowerPoint, Excel, and collaboration tools (e.g., Miro, Slack) Familiarity with cloud certifications or frameworks is desirable Who You'll Work With Practice Area Management & Operations team members keep BCG's industry and functional practice areas operating responsively and efficiently. As a member of this team, you will contribute directly to the success of our business through several roles, including content development, process management, marketing, meeting and conference management, and internal/external communications. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 25, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Technology and Digital Advantage (TDA) Practice at BCG delivers high-impact strategy and technical expertise to unlock business potential. We lead end-to-end transformations across industries, bringing together experts in strategy, cloud, (Gen)AI, cybersecurity, enterprise architecture, next-gen ERP, and more. The Cloud Offer Management role supports a critical and growing pillar of BCG's TDA Practice. Our Cloud Offer brings together capabilities across strategy, transformation, architecture, engineering, and operations to help clients accelerate cloud adoption and value realization. This role works closely with TDA leaders, technical experts and analysts, and the Practice Management & Operations team to strengthen, evolve, and commercialize BCG's cloud transformation offering. As a TDA Offer Senior Manager - Cloud, you will be responsible for leading and coordinating offer and linked chapter management activities, helping shape the offer's strategic direction and execution across TDA and broader BCG. Responsibilities include: Offer Strategy and Planning : Lead the annual strategic planning process for the Cloud offer, identifying evolving client needs, key trends (e.g., FinOps, GenAI cloud ops), competitive differentiation, and market opportunities. Shape the offer architecture and integrate it with broader BCG programs such as Cyber, Digital Transformation, and (Gen)AI transformation. Governance and Cadence : Drive Cloud offer governance, setting up the right meeting cadences, decision forums, and working models in collaboration with Practice and topic leaders. Industry Go-to-Market (GTM) Planning : Collaborate with Industry teams to co-develop tailored cloud go-to-market strategies, prioritizing vertical-specific value propositions and client campaigns. Offer Development and Backlog Prioritization : Coordinate with cloud experts to define and execute the offer development roadmap, managing prioritization and backlog across thought leadership, client enablement tools, and internal playbooks. Coordinate and collaborate with linked Offers, clients, and Industry Practice Areas for innovation work. Marketing and Communications : Shape the brand and narrative for the Cloud offer in collaboration with BCG marketing, and support execution of campaigns, social media, publications and event strategies. Learning & Development : Develop and support capability-building programs to enable client teams and internal affiliates. Coordinate training for Cloud certifications and internal upskilling. Chapter Engagement : Partner with the relevant expert teams to align staffing, capabilities, and community-building efforts across geographies. Performance Tracking and Analytics : Work with finance and operations teams to establish KPIs and dashboards for tracking revenue, project pipeline, expert utilization, and impact metrics. Community & Affiliation Building : Foster a strong sense of belonging and collaboration across the cloud practitioner community globally and regionally. You will collaborate frequently with TDA Practice teams, Cloud Chapter leaders, Knowledge and Marketing teams, and your peers in Offer Management cohort to test new approaches and share best practices. Importantly, you will work closely with the Global Cloud Topic Leader to ensure alignment with BCG's overarching Cloud strategy and to drive the evolution of our Cloud offerings. You're Good at We're looking for a candidate with an entrepreneurial mindset and excellent execution skills. Ideal candidates thrive in a fast-moving, matrixed environment and bring the following strengths: Navigating ambiguity and driving alignment across diverse stakeholders Leading multi-stakeholder agendas with a strong sense of ownership Synthesizing strategy and execution, from high-level vision to detailed plans Writing compelling strategic content (e.g., slides, whitepapers, comms) Collaborating globally across seniority levels, teams, and geographies Partnering with expert teams to identify content gaps and curate insights Supporting business development efforts and proposal preparation for cloud-related pursuits What You'll Bring 8-10 years of experience in Cloud Transformation, IT Strategy, or Digital Enablement Bachelor's degree required; advanced degree (MBA, MS, etc.) preferred Background in management consulting, cloud strategy, or large-scale tech transformation Experience working in or with hyperscalers (AWS, Azure, GCP) or cloud-focused consultancies is a plus Strong communication, project management, and stakeholder engagement skill Proficiency in PowerPoint, Excel, and collaboration tools (e.g., Miro, Slack) Familiarity with cloud certifications or frameworks is desirable Who You'll Work With Practice Area Management & Operations team members keep BCG's industry and functional practice areas operating responsively and efficiently. As a member of this team, you will contribute directly to the success of our business through several roles, including content development, process management, marketing, meeting and conference management, and internal/external communications. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Trullion is revolutionizing the accounting world with its AI-powered platform designed for finance teams, accountants, and auditors. By automating financial workflows, Trullion increases efficiency, prevents costly oversights, and drives collaboration. Our mission is to build accounting and audit technology that people love, making the industry more efficient, transparent, and human-oriented. Established in 2019, Trullion is headquartered in New York, with offices in Tel Aviv and London. We are backed by Aleph, Third Point Ventures, Greycroft, StepStone Group, and leading global CFOs and global accounting firms, offering a customer-centric experience from speedy implementation to a convenient managed service model. At Trullion, we think big, fostering an environment where ambitious ideas and growth are encouraged. We are committed to truth, ensuring honesty and transparency in all our actions. Hiring diverse talent is key to our values, as we believe that diversity cultivates a culture of innovation. Our supportive culture is dedicated to being on your side, offering excellent work-life balance, personal development opportunities, and comprehensive benefits to our employees and clients. As Alliances Manager for the UK & EMEA region, you'll be instrumental in driving Trullion's growth through strategic partnerships. You'll focus on building and nurturing relationships with the Big 4 accounting firms and other key advisory partners across the region, playing a crucial role in expanding our market presence in this key territory. Responsibilities Develop and manage strategic relationships with Big 4 firms and advisory partners across the UK and EMEA. Create and execute regional go-to-market strategies with alliance partners. Drive partner-led revenue growth through joint sales initiatives and co-selling opportunities. Represent Trullion at industry events and partner conferences across the region. Build comprehensive partner enablement programs tailored to the UK and European markets. Collaborate with our global marketing, sales, and product teams to ensure alignment with company objectives. Monitor regional compliance requirements and ensure partner programs align with local regulations. Requirements 5+ years of experience in SaaS partnerships or alliance management in the UK/EMEA region. Proven track record of managing relationships with Big 4 firms or major consultancies in the UK. Strong understanding of UK accounting standards and the European financial services landscape. Experience in developing and executing successful partner programs in enterprise software. Excellent relationship-building skills with C-level executives and senior stakeholders. Strong commercial acumen and ability to drive complex deal structures. Outstanding communication and presentation skills. Ability to work effectively across different cultures and time zones. About us We embrace our core values in everything that we do: Think BIG. We are ambitious, proactive, and we love challenging the status quo. Live by Truth. We uphold the highest standards of accuracy and accountability. On Your Side. We are on this journey together and want to collaborate and empower each other to succeed. Committed. Committed to execution. Committed to delivery. Committed to excellence. We embrace our core values in everything that we do
Jul 25, 2025
Full time
Trullion is revolutionizing the accounting world with its AI-powered platform designed for finance teams, accountants, and auditors. By automating financial workflows, Trullion increases efficiency, prevents costly oversights, and drives collaboration. Our mission is to build accounting and audit technology that people love, making the industry more efficient, transparent, and human-oriented. Established in 2019, Trullion is headquartered in New York, with offices in Tel Aviv and London. We are backed by Aleph, Third Point Ventures, Greycroft, StepStone Group, and leading global CFOs and global accounting firms, offering a customer-centric experience from speedy implementation to a convenient managed service model. At Trullion, we think big, fostering an environment where ambitious ideas and growth are encouraged. We are committed to truth, ensuring honesty and transparency in all our actions. Hiring diverse talent is key to our values, as we believe that diversity cultivates a culture of innovation. Our supportive culture is dedicated to being on your side, offering excellent work-life balance, personal development opportunities, and comprehensive benefits to our employees and clients. As Alliances Manager for the UK & EMEA region, you'll be instrumental in driving Trullion's growth through strategic partnerships. You'll focus on building and nurturing relationships with the Big 4 accounting firms and other key advisory partners across the region, playing a crucial role in expanding our market presence in this key territory. Responsibilities Develop and manage strategic relationships with Big 4 firms and advisory partners across the UK and EMEA. Create and execute regional go-to-market strategies with alliance partners. Drive partner-led revenue growth through joint sales initiatives and co-selling opportunities. Represent Trullion at industry events and partner conferences across the region. Build comprehensive partner enablement programs tailored to the UK and European markets. Collaborate with our global marketing, sales, and product teams to ensure alignment with company objectives. Monitor regional compliance requirements and ensure partner programs align with local regulations. Requirements 5+ years of experience in SaaS partnerships or alliance management in the UK/EMEA region. Proven track record of managing relationships with Big 4 firms or major consultancies in the UK. Strong understanding of UK accounting standards and the European financial services landscape. Experience in developing and executing successful partner programs in enterprise software. Excellent relationship-building skills with C-level executives and senior stakeholders. Strong commercial acumen and ability to drive complex deal structures. Outstanding communication and presentation skills. Ability to work effectively across different cultures and time zones. About us We embrace our core values in everything that we do: Think BIG. We are ambitious, proactive, and we love challenging the status quo. Live by Truth. We uphold the highest standards of accuracy and accountability. On Your Side. We are on this journey together and want to collaborate and empower each other to succeed. Committed. Committed to execution. Committed to delivery. Committed to excellence. We embrace our core values in everything that we do
Customer Service Manager - Nights page is loaded Customer Service Manager - Nights Apply locations Canvas Birch, London, UK time type Full time posted on Posted 30+ Days Ago job requisition id R ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY A great opportunity to become part of the team launching our brand-new student housing in Wembley as Night shift Customer Service Manager. This role provides the perfect platform to leave a lasting impact by helping establish the top student living space in the region. We're seeking a suitable individual with a background in customer service; further training, growth opportunities, and ongoing assistance will be available. The perfect person for this role will Contribute to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of customer service, security and health and safety. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Leads overnight shifts. Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs) Supervises the routines of the onsite security teams including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required Inducts new security team members in the required company policies and procedures. Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out Responds to booking enquiries and undertakes sales conversations with potential new customers or ensures handover enables next day follow up to ensure full occupancy of the community Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents. Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills General administration duties Minor maintenance issues - and the effective reporting of all tenant faults if unable to deal with the fault there and then. Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level Fixing leaks through isolating water supply This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within reason of the original remit. Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls Responsible for your own health and safety and that of all colleagues Reporting in the handover/security handover book all issues encountered during the night Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times. Conducts and logs room and communal area inspections as required Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested Role Scope The Canvas Wembley Arthur House community accommodates approximately 770 Key Relationships Community Managers and Community Teams. Regional Operations Managers Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH Experience & Skills Essential Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment Self-starter with the ability to self-motivate A strong team player but capable of working autonomously and taking ownership. Evidence of organization skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail Fluent English verbal and written communication skills Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Welcome Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar About Us As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management . click apply for full job details
Jul 25, 2025
Full time
Customer Service Manager - Nights page is loaded Customer Service Manager - Nights Apply locations Canvas Birch, London, UK time type Full time posted on Posted 30+ Days Ago job requisition id R ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY A great opportunity to become part of the team launching our brand-new student housing in Wembley as Night shift Customer Service Manager. This role provides the perfect platform to leave a lasting impact by helping establish the top student living space in the region. We're seeking a suitable individual with a background in customer service; further training, growth opportunities, and ongoing assistance will be available. The perfect person for this role will Contribute to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of customer service, security and health and safety. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Leads overnight shifts. Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs) Supervises the routines of the onsite security teams including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required Inducts new security team members in the required company policies and procedures. Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out Responds to booking enquiries and undertakes sales conversations with potential new customers or ensures handover enables next day follow up to ensure full occupancy of the community Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents. Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills General administration duties Minor maintenance issues - and the effective reporting of all tenant faults if unable to deal with the fault there and then. Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level Fixing leaks through isolating water supply This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within reason of the original remit. Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls Responsible for your own health and safety and that of all colleagues Reporting in the handover/security handover book all issues encountered during the night Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times. Conducts and logs room and communal area inspections as required Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested Role Scope The Canvas Wembley Arthur House community accommodates approximately 770 Key Relationships Community Managers and Community Teams. Regional Operations Managers Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH Experience & Skills Essential Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment Self-starter with the ability to self-motivate A strong team player but capable of working autonomously and taking ownership. Evidence of organization skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail Fluent English verbal and written communication skills Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Welcome Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar About Us As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management . click apply for full job details
You're offline. This is a read only version of the page. The primary focus of the Business Support Co-ordinator is to provide a professional and welcoming environment for users of GUH's north of England office in Newcastle, including ensuring high standards of facility presentation as well as supporting company operations by maintaining office systems and supervising smooth running of day-to-day operations. This role will be very much front of house focussed and so a welcoming confident persona is required to greet and direct visitors to the office. This is a varied role that will also include event and membership support. Key Accountabilities: Perform front of house functions, providing welcome and direction to all members / visitors, including but not limited to: With support from the regional membership manager, managing the Hub diary including meetings, events and hot desking Registration of all visitors to the site Providing hospitality for meetings by ensuring appropriate provisions are offered/made available to visitors Arranging suitable catering when appropriate Setting up and clearing up of all public spaces and meeting rooms Being responsible for the security of the building during office hours. Ensure the smooth running of the office and provide administrative support when required to any member of the team Answering the telephone in a friendly and efficient manner and taking messages as appropriate Support the Events team in organising and running UK wide and North based events where required (this may include external locations and other geographic locations on occasion) Lead on office related remedial tasks (for example repairs/ site audit/ maintenance) with support from Aberdeen office management. Assist with Health and Safety matters, including Office logistics and HSE inductions for new starts, managing local H&S annual audit requirements with support and guidance from the Aberdeen office manager. Managing contracts for general office maintenance Document control - assist in maintaining suitable electronic filing for all office documentation Assist with room booking requirements when requested. Maintain the north of England team's project planner as required North of England membership support as required (with support from membership team) Local induction responsibilities Custodian of the Office Logistics and HSE induction process for all new local staff members with support as required from Aberdeen office manager. Support the HR Manager as required with local HR inductions for new starts Filing/Archiving as required Logging incoming mail/Franking of outgoing mail Keeping the main office and the kitchen facility clean and tidy General administration including control of items such as stationery and catering supplies Any other appropriately agreed duties as directed by the Regional Director, Finance Director, Chief Executive or other senior management. Day to day line management reporting will be to the Regional Manager (North), Liaise and work with Aberdeen office manager to ensure consistency of approach to all relevant functional policies, processes and procedures across the UK organisation GUH core values Trustworthy - We are an open and welcoming organisation Strategic - We are an intelligence led organisation providing stakeholders with access to information relevant to the underwater marketplace. Expertise - We are industry subject matter experts, providing specialist knowledge of all sectors of the underwater industry Insightful - We ensure our stakeholders have access to relevant data and market analysis to allow them to harness opportunities in a growing global marketplace Collaborative - We work across industry sectors to facilitate and support collaboration with colleagues and stakeholders. All our activities are underpinned with a demonstrable focus on our own personal health and safety and the health and safety of our colleagues and stakeholders. We always demonstrate safety leadership in our words and actions. Person specification Qualifications and experience NVQ level 3 or ONC standard in a related subject or equivalent relevant experience in a "front of house", administrative or business-related discipline Demonstrable experience in administrative management of documentation and information management Demonstrable knowledge and experience of IT systems, Records & Document Management Systems and Microsoft Office applications Demonstrable relevant experience in a similar role / environment Has been exposed to underwater business environments Demonstrable relevant experience of managing contracts and relationships with external service providers Person specification Qualifications and experience NVQ level 3 or ONC standard in a related subject or equivalent relevant experience in a "front of house", administrative or business-related discipline Demonstrable experience in administrative management of documentation and information management Demonstrable knowledge and experience of IT systems, Records & Document Management Systems and Microsoft Office applications Demonstrable relevant experience in a similar role / environment Has been exposed to underwater business environments Demonstrable relevant experience of managing contracts and relationships with external service providers Specific training / specialist skills Ability to manage multiple projects at the same time Personal computer proficiency, Microsoft Office 365 skills essential Personal skills Must portray a confident, friendly and professional, corporate image to all visitors when representing the GUH in the office and while working away from the office Systematic approach to work activities Good time-management and organisational skills A strong team player Self-motivated and capable of working on own initiative Good time management skills with the ability to effectively prioritise key activities and manage the needs and requirements of multiple stakeholders Has demonstrated / commands respect from peers and demonstrates the ability to lead, motivate and develop diverse staff High level of integrity and discretion in dealing with sensitive information A keen attention to detail Excellent verbal communication and interpersonal skills Next steps If you are interested in applying for this role, please send a CV and covering letter to Ricci Boston, Regional Director (North of England) , Global Underwater Hub - . If you have any requirements or adjustments that you may need assistance with throughout the application process, please contact Angus Brechin or call .
Jul 25, 2025
Full time
You're offline. This is a read only version of the page. The primary focus of the Business Support Co-ordinator is to provide a professional and welcoming environment for users of GUH's north of England office in Newcastle, including ensuring high standards of facility presentation as well as supporting company operations by maintaining office systems and supervising smooth running of day-to-day operations. This role will be very much front of house focussed and so a welcoming confident persona is required to greet and direct visitors to the office. This is a varied role that will also include event and membership support. Key Accountabilities: Perform front of house functions, providing welcome and direction to all members / visitors, including but not limited to: With support from the regional membership manager, managing the Hub diary including meetings, events and hot desking Registration of all visitors to the site Providing hospitality for meetings by ensuring appropriate provisions are offered/made available to visitors Arranging suitable catering when appropriate Setting up and clearing up of all public spaces and meeting rooms Being responsible for the security of the building during office hours. Ensure the smooth running of the office and provide administrative support when required to any member of the team Answering the telephone in a friendly and efficient manner and taking messages as appropriate Support the Events team in organising and running UK wide and North based events where required (this may include external locations and other geographic locations on occasion) Lead on office related remedial tasks (for example repairs/ site audit/ maintenance) with support from Aberdeen office management. Assist with Health and Safety matters, including Office logistics and HSE inductions for new starts, managing local H&S annual audit requirements with support and guidance from the Aberdeen office manager. Managing contracts for general office maintenance Document control - assist in maintaining suitable electronic filing for all office documentation Assist with room booking requirements when requested. Maintain the north of England team's project planner as required North of England membership support as required (with support from membership team) Local induction responsibilities Custodian of the Office Logistics and HSE induction process for all new local staff members with support as required from Aberdeen office manager. Support the HR Manager as required with local HR inductions for new starts Filing/Archiving as required Logging incoming mail/Franking of outgoing mail Keeping the main office and the kitchen facility clean and tidy General administration including control of items such as stationery and catering supplies Any other appropriately agreed duties as directed by the Regional Director, Finance Director, Chief Executive or other senior management. Day to day line management reporting will be to the Regional Manager (North), Liaise and work with Aberdeen office manager to ensure consistency of approach to all relevant functional policies, processes and procedures across the UK organisation GUH core values Trustworthy - We are an open and welcoming organisation Strategic - We are an intelligence led organisation providing stakeholders with access to information relevant to the underwater marketplace. Expertise - We are industry subject matter experts, providing specialist knowledge of all sectors of the underwater industry Insightful - We ensure our stakeholders have access to relevant data and market analysis to allow them to harness opportunities in a growing global marketplace Collaborative - We work across industry sectors to facilitate and support collaboration with colleagues and stakeholders. All our activities are underpinned with a demonstrable focus on our own personal health and safety and the health and safety of our colleagues and stakeholders. We always demonstrate safety leadership in our words and actions. Person specification Qualifications and experience NVQ level 3 or ONC standard in a related subject or equivalent relevant experience in a "front of house", administrative or business-related discipline Demonstrable experience in administrative management of documentation and information management Demonstrable knowledge and experience of IT systems, Records & Document Management Systems and Microsoft Office applications Demonstrable relevant experience in a similar role / environment Has been exposed to underwater business environments Demonstrable relevant experience of managing contracts and relationships with external service providers Person specification Qualifications and experience NVQ level 3 or ONC standard in a related subject or equivalent relevant experience in a "front of house", administrative or business-related discipline Demonstrable experience in administrative management of documentation and information management Demonstrable knowledge and experience of IT systems, Records & Document Management Systems and Microsoft Office applications Demonstrable relevant experience in a similar role / environment Has been exposed to underwater business environments Demonstrable relevant experience of managing contracts and relationships with external service providers Specific training / specialist skills Ability to manage multiple projects at the same time Personal computer proficiency, Microsoft Office 365 skills essential Personal skills Must portray a confident, friendly and professional, corporate image to all visitors when representing the GUH in the office and while working away from the office Systematic approach to work activities Good time-management and organisational skills A strong team player Self-motivated and capable of working on own initiative Good time management skills with the ability to effectively prioritise key activities and manage the needs and requirements of multiple stakeholders Has demonstrated / commands respect from peers and demonstrates the ability to lead, motivate and develop diverse staff High level of integrity and discretion in dealing with sensitive information A keen attention to detail Excellent verbal communication and interpersonal skills Next steps If you are interested in applying for this role, please send a CV and covering letter to Ricci Boston, Regional Director (North of England) , Global Underwater Hub - . If you have any requirements or adjustments that you may need assistance with throughout the application process, please contact Angus Brechin or call .
Sales Development & Customer Success Manager We are seeking an experienced team manager to join the collaborative global sales team in our Academic Division as our new Sales Development & Customer Success Manager. This role is to work with the Directors of Institutional Sales and Sales Enablement to develop the Sales Development and Customer Success strategy for the UK, Europe, MEA, and APAC regions, encompassing sales lead generation through design and coordination of targeted sales nurture campaigns, customer onboarding and training to drive usage and engagement, and retention activities. You will work alongside regional sales leads to ensure sales development and customer success activities are closely tailored to individual market and customer needs and sales cycles. You will lead a regional team of sales development and customer success executives to implement the strategy. Key responsibilities in this role will include: Team Management: Recruit, train, motivate and manage a team so that individual and team performance meets and exceeds expectations. Effectively support matrix management structures so that executives also feel connected to the regional teams they are supporting. Lead generation: Using actionable data, identify priority opportunities for Sales Development & Customer Success team to generate new sales leads for non-OUP and nurture customer segments, design and coordinate campaigns around this ensuring they meet local market needs and timings, and establish KPIs and tracking against these. Ensure team follow up with all Marketing Qualified Leads. Regional Campaign Management: Design & implement best practice for Regional Sales Campaigns Management (working closely with Global campaign coordinator). Working with regional stakeholders, identify list of priority regional sales campaigns and ensure campaigns are tailored to customer needs and market sales cycles. Ensure all regional requirements are fed into Global campaign planning process (Pillar & new product launches) Onboarding & Training: Develop long term customer relationships and drive product engagement value by ensuring your team follow a consistent onboarding and implementation training process, differentiating with bespoke training to high value customers where required. Ensure ongoing customer training is designed and delivered in line with regional sales priorities. Customer retention and renewal: Design and implement a programme for team to proactively contact nominated customers throughout customer life cycle to provide product updates and key data, and be primary point of contact, providing ongoing support and triaging any issues that arise via the correct resolution route. Develop and implement a workflow for team to identify and intervene with at risk usage accounts & reduce cancellations by following up with lapsed subscriptions campaigns. In specified segments, products and accounts, manage the customer renewals. Upsell Opportunities: Ensure team are trained sufficiently to identify opportunities for upselling or cross-selling based on the careful understanding of customer needs, their usage and feedback. Liaise with relevant Sales Manager to take forward. Continuous Improvement: Systematically capture customer feedback & market trends to feed back into business for continual improvement & innovation, including feeding into creation of specialist customer support tools and training Collaborative Working: This role requires you to work closely and collaboratively with team members especially Regional Managers with whom you will be working in a matrix management structure, and with Marketing and Sales Enablement colleagues. You'll attend team meetings, contribute and share best practice with colleagues Sector, Market & Product knowledge Maintain a demonstrably thorough knowledge of Academic sector and OUP's Academic product portfolio and develop an understanding of competitor activity in the electronic information publishing industry to help maintain our competitive advantage. Ensure market insight and context gathered from regional sales teams are fed into sales campaigns. Personal Management - working in a way that upholds OUPs Ethics and Compliance practice and Code of Conduct, and actively demonstrates OUP values and qualities We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. About You To be successful in this role, you will ideally have/be: Previous experience of successfully managing a team Previous sales or customer facing experience Proven analytical skills to interpret data and identify opportunities Excellent presentation, communication and interpersonal skills Demonstrable experience taking the initiative and problem solving Highly skilled in using software packages such as Excel and CRM systems, with a proven aptitude to learn and work with new systems Proven stakeholder management, collaboration and influencing skills Excellent organisational and prioritisation abilities Experience of creative sales or marketing campaign design and management (desirable) We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. Please see our Rewards and Recognition page for more information. Please note this advert may be removed before the advertised end date, so we encourage you to apply as soon as possible. We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all. £40,000 - £45,000 dependent on skills and experience
Jul 25, 2025
Full time
Sales Development & Customer Success Manager We are seeking an experienced team manager to join the collaborative global sales team in our Academic Division as our new Sales Development & Customer Success Manager. This role is to work with the Directors of Institutional Sales and Sales Enablement to develop the Sales Development and Customer Success strategy for the UK, Europe, MEA, and APAC regions, encompassing sales lead generation through design and coordination of targeted sales nurture campaigns, customer onboarding and training to drive usage and engagement, and retention activities. You will work alongside regional sales leads to ensure sales development and customer success activities are closely tailored to individual market and customer needs and sales cycles. You will lead a regional team of sales development and customer success executives to implement the strategy. Key responsibilities in this role will include: Team Management: Recruit, train, motivate and manage a team so that individual and team performance meets and exceeds expectations. Effectively support matrix management structures so that executives also feel connected to the regional teams they are supporting. Lead generation: Using actionable data, identify priority opportunities for Sales Development & Customer Success team to generate new sales leads for non-OUP and nurture customer segments, design and coordinate campaigns around this ensuring they meet local market needs and timings, and establish KPIs and tracking against these. Ensure team follow up with all Marketing Qualified Leads. Regional Campaign Management: Design & implement best practice for Regional Sales Campaigns Management (working closely with Global campaign coordinator). Working with regional stakeholders, identify list of priority regional sales campaigns and ensure campaigns are tailored to customer needs and market sales cycles. Ensure all regional requirements are fed into Global campaign planning process (Pillar & new product launches) Onboarding & Training: Develop long term customer relationships and drive product engagement value by ensuring your team follow a consistent onboarding and implementation training process, differentiating with bespoke training to high value customers where required. Ensure ongoing customer training is designed and delivered in line with regional sales priorities. Customer retention and renewal: Design and implement a programme for team to proactively contact nominated customers throughout customer life cycle to provide product updates and key data, and be primary point of contact, providing ongoing support and triaging any issues that arise via the correct resolution route. Develop and implement a workflow for team to identify and intervene with at risk usage accounts & reduce cancellations by following up with lapsed subscriptions campaigns. In specified segments, products and accounts, manage the customer renewals. Upsell Opportunities: Ensure team are trained sufficiently to identify opportunities for upselling or cross-selling based on the careful understanding of customer needs, their usage and feedback. Liaise with relevant Sales Manager to take forward. Continuous Improvement: Systematically capture customer feedback & market trends to feed back into business for continual improvement & innovation, including feeding into creation of specialist customer support tools and training Collaborative Working: This role requires you to work closely and collaboratively with team members especially Regional Managers with whom you will be working in a matrix management structure, and with Marketing and Sales Enablement colleagues. You'll attend team meetings, contribute and share best practice with colleagues Sector, Market & Product knowledge Maintain a demonstrably thorough knowledge of Academic sector and OUP's Academic product portfolio and develop an understanding of competitor activity in the electronic information publishing industry to help maintain our competitive advantage. Ensure market insight and context gathered from regional sales teams are fed into sales campaigns. Personal Management - working in a way that upholds OUPs Ethics and Compliance practice and Code of Conduct, and actively demonstrates OUP values and qualities We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. About You To be successful in this role, you will ideally have/be: Previous experience of successfully managing a team Previous sales or customer facing experience Proven analytical skills to interpret data and identify opportunities Excellent presentation, communication and interpersonal skills Demonstrable experience taking the initiative and problem solving Highly skilled in using software packages such as Excel and CRM systems, with a proven aptitude to learn and work with new systems Proven stakeholder management, collaboration and influencing skills Excellent organisational and prioritisation abilities Experience of creative sales or marketing campaign design and management (desirable) We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. Please see our Rewards and Recognition page for more information. Please note this advert may be removed before the advertised end date, so we encourage you to apply as soon as possible. We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all. £40,000 - £45,000 dependent on skills and experience
Press Tab to Move to Skip to Content Link At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. The Opportunity At Sephora UK, our mission is to create the most loved beauty community in the world. As our new Senior Operations Manager, you'll play a pivotal role in shaping how that vision comes to life across our entire store network. Leading operational excellence nationwide, you'll take full ownership of both business-as-usual operations and new store openings, ensuring every Sephora store is operationally ready to deliver an exceptional, elevated experience. From implementing and evolving Standard Operating Procedures to overseeing supplier relationships and budget management, this is an opportunity to combine strategic vision with hands-on leadership. You'll also drive cross-functional collaboration with teams such as Supply Chain, IT, VM and HR, ensuring our omni-channel execution is seamless and customer-first. This is your chance to leave your mark on Sephora's growing UK retail business, helping us deliver a truly best-in-class experience for our customers and our people. You Will Also Be Responsible For: Owning the national execution of operational excellence across all UK stores, driving consistency, compliance, and high standards. Leading the rollout and continuous improvement of Standard Operating Procedures (SOPs), including training, implementation and adherence tracking. Supporting the implementation of Health & Safety best practices. Overseeing the digitalisation of store tools and operational processes, delivering scalable, user-friendly solutions. Acting as lead project owner for new store openings in the Operations stream, from planning through to post-opening hyper-care. Coordinating across functions (VM, Supply Chain, IT, Security, HR) to deliver best-in-class new store setups. Managing supplier relationships (e.g. cleaning, security), ensuring service quality, onboarding new suppliers, and resolving issues. Managing assigned operational budgets, including store supplies ordering and cost control. Leading the field implementation of new digital and omni-channel tools, such as Click & Collect, S1, and other operational projects as required. Working closely with the Retail Director and Regional Managers to align and deliver on retail priorities. Managing and developing the Retail Operations Manager, setting clear goals and supporting capability growth. Fostering a collaborative, solutions-focused team culture that aligns with Sephora's brand and retail values. Partnering with internal departments (People, Retail, Projects, Merchandising, IT, Supply Chain, Finance) to shape and align operational priorities. What You'll Bring Combining strategic vision with operational rigour, you'll have a proven track record in multi-site retail operations leadership, with success delivering complex store openings, tool rollouts, or business transformation projects. Your experience managing budgets, vendors, and cross-functional initiatives will help ensure operational excellence across all Sephora UK stores. A strong understanding of store systems, omni-channel retail and digital retail tools means you're ready to lead innovation that enhances the customer experience. Collaborative, solutions-focused, and adaptable, you'll thrive in Sephora's dynamic environment, building trust, embracing change, and delivering results with creativity and confidence. Our Ideal Candidate Will Also Possess: Experience managing vendors, contracts, and operational budgets. Strong stakeholder management skills, with the ability to influence at all levels and collaborate cross-functionally. Demonstrated ability to develop, lead, and inspire teams in a high-performance culture. Strategic thinking balanced with strong executional discipline. Autonomy, adaptability, and creativity, with a proactive, solutions-focused mindset. The ability and flexibility to travel frequently to stores across the UK. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful.
Jul 25, 2025
Full time
Press Tab to Move to Skip to Content Link At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. The Opportunity At Sephora UK, our mission is to create the most loved beauty community in the world. As our new Senior Operations Manager, you'll play a pivotal role in shaping how that vision comes to life across our entire store network. Leading operational excellence nationwide, you'll take full ownership of both business-as-usual operations and new store openings, ensuring every Sephora store is operationally ready to deliver an exceptional, elevated experience. From implementing and evolving Standard Operating Procedures to overseeing supplier relationships and budget management, this is an opportunity to combine strategic vision with hands-on leadership. You'll also drive cross-functional collaboration with teams such as Supply Chain, IT, VM and HR, ensuring our omni-channel execution is seamless and customer-first. This is your chance to leave your mark on Sephora's growing UK retail business, helping us deliver a truly best-in-class experience for our customers and our people. You Will Also Be Responsible For: Owning the national execution of operational excellence across all UK stores, driving consistency, compliance, and high standards. Leading the rollout and continuous improvement of Standard Operating Procedures (SOPs), including training, implementation and adherence tracking. Supporting the implementation of Health & Safety best practices. Overseeing the digitalisation of store tools and operational processes, delivering scalable, user-friendly solutions. Acting as lead project owner for new store openings in the Operations stream, from planning through to post-opening hyper-care. Coordinating across functions (VM, Supply Chain, IT, Security, HR) to deliver best-in-class new store setups. Managing supplier relationships (e.g. cleaning, security), ensuring service quality, onboarding new suppliers, and resolving issues. Managing assigned operational budgets, including store supplies ordering and cost control. Leading the field implementation of new digital and omni-channel tools, such as Click & Collect, S1, and other operational projects as required. Working closely with the Retail Director and Regional Managers to align and deliver on retail priorities. Managing and developing the Retail Operations Manager, setting clear goals and supporting capability growth. Fostering a collaborative, solutions-focused team culture that aligns with Sephora's brand and retail values. Partnering with internal departments (People, Retail, Projects, Merchandising, IT, Supply Chain, Finance) to shape and align operational priorities. What You'll Bring Combining strategic vision with operational rigour, you'll have a proven track record in multi-site retail operations leadership, with success delivering complex store openings, tool rollouts, or business transformation projects. Your experience managing budgets, vendors, and cross-functional initiatives will help ensure operational excellence across all Sephora UK stores. A strong understanding of store systems, omni-channel retail and digital retail tools means you're ready to lead innovation that enhances the customer experience. Collaborative, solutions-focused, and adaptable, you'll thrive in Sephora's dynamic environment, building trust, embracing change, and delivering results with creativity and confidence. Our Ideal Candidate Will Also Possess: Experience managing vendors, contracts, and operational budgets. Strong stakeholder management skills, with the ability to influence at all levels and collaborate cross-functionally. Demonstrated ability to develop, lead, and inspire teams in a high-performance culture. Strategic thinking balanced with strong executional discipline. Autonomy, adaptability, and creativity, with a proactive, solutions-focused mindset. The ability and flexibility to travel frequently to stores across the UK. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful.
This role is essential to ensuring that the products Xero builds comply with the local government regulations and therefore, plays an integral role in directly contributing to the Xero Vision to be the most insightful and trusted small business platform. What you'll do As a team define and execute the operating model and risk frameworks by which Xero reviews its product against current and proposed legislation in region, working closely with stakeholders from Product, Technology, GTM, Legal and other groups Review future product features and functionality (typically with a 1-3 year outlook), providing input during the planning phase, to ensure they align with current and proposed legislation and regulatory requirements Work with product teams to help them understand relevant requirements and translate these into accurate technical specifications Be an active member of the internal community of regulatory and product subject matter experts, supporting those in other regions performing a similar function and our in-region specialists Work with government agencies and professional bodies (in particular tax authorities and those driving compliance requirements in product), to represent Xero and participate in technical working groups, ensuring we build strong communication channels to support implementation and collaboration opportunities around future changes in regulatory requirements Support M&A teams on awareness of regulatory requirements that may impact their proposals Assist the product team and extended business with day-to-day regulatory compliance queries Xero is a global business, so while your focus is in-region, it will be necessary for you to regularly work with teams who are globally dispersed and may result in meetings and collaboration with colleagues in other timezones (and outside the "standard business hours" of your region). The business has a clear understanding in region of The regulatory requirements that our customers, users and software products need to comply with, particularly in respect to accounting, tax calculations, payroll, cyber security, reporting and record keeping The upcoming regulatory change and subsequent areas of our platform likely to be impacted, and the opportunities this change offers Xero and small business The regulatory risk map, related plans and timelines, and impacts to our key strategic priorities Critical competencies Bachelor's degree or higher in Accounting, Commerce, Law, Taxation, Finance or similar Qualified accountant or bookkeeper and current member of professional body Highly advanced and specialist understanding of regional regulatory requirements that impact or drive data and returns flowing in/out of the tax authorities (broadly around income tax, sales tax, payroll and related cyber security requirements) Highly advanced and specialist knowledge of regional requirements around accounting and reporting obligations Exceptional communication skills (written and verbal) Ability to translate complex technical regulatory detail into natural english, providing in-depth evaluation and interpretation for use by key stakeholders such as product and technology leadership teams, business analysts and developers. Confident and accurate decision making skills when working on significant and specialist issues Thrive on managing your own time and approach to work, with a ruthless prioritisation of time and projects, a strong results & delivery attitude and equally happy with independent vs team-based work. The ability to build strong networks, including remotely Experience 7+ years experience in public practice with focus on taxation, compliance or business services 5+ years working collaboratively in technology, software or with Revenue Agencies Experienced in use of a broad range of accounting, tax and payroll software and the preparation of financial statements and tax returns. Experienced in writing technical advice addressing complex specialist issues, with in-depth analysis, evaluation and interpretation, often requiring the ability to gain acceptance or change of thinking Experienced collaborating and working with a broad range of stakeholders including senior leadership, external customers, technical peers Experience with risk assessments and product roadmaps is advantageous Xero is seen as a thought leader and is an active participant in working groups with the tax authorities and industry groups in the region, working to shape the most trusted and efficient regulatory landscape possible for Xero's small businesses and the communities they support. Inside Xero we have a thriving community of regulatory subject matter experts who can support and challenge each other, to build excellence in what we do, how we do it and the speed we can respond to market changes.
Jul 25, 2025
Full time
This role is essential to ensuring that the products Xero builds comply with the local government regulations and therefore, plays an integral role in directly contributing to the Xero Vision to be the most insightful and trusted small business platform. What you'll do As a team define and execute the operating model and risk frameworks by which Xero reviews its product against current and proposed legislation in region, working closely with stakeholders from Product, Technology, GTM, Legal and other groups Review future product features and functionality (typically with a 1-3 year outlook), providing input during the planning phase, to ensure they align with current and proposed legislation and regulatory requirements Work with product teams to help them understand relevant requirements and translate these into accurate technical specifications Be an active member of the internal community of regulatory and product subject matter experts, supporting those in other regions performing a similar function and our in-region specialists Work with government agencies and professional bodies (in particular tax authorities and those driving compliance requirements in product), to represent Xero and participate in technical working groups, ensuring we build strong communication channels to support implementation and collaboration opportunities around future changes in regulatory requirements Support M&A teams on awareness of regulatory requirements that may impact their proposals Assist the product team and extended business with day-to-day regulatory compliance queries Xero is a global business, so while your focus is in-region, it will be necessary for you to regularly work with teams who are globally dispersed and may result in meetings and collaboration with colleagues in other timezones (and outside the "standard business hours" of your region). The business has a clear understanding in region of The regulatory requirements that our customers, users and software products need to comply with, particularly in respect to accounting, tax calculations, payroll, cyber security, reporting and record keeping The upcoming regulatory change and subsequent areas of our platform likely to be impacted, and the opportunities this change offers Xero and small business The regulatory risk map, related plans and timelines, and impacts to our key strategic priorities Critical competencies Bachelor's degree or higher in Accounting, Commerce, Law, Taxation, Finance or similar Qualified accountant or bookkeeper and current member of professional body Highly advanced and specialist understanding of regional regulatory requirements that impact or drive data and returns flowing in/out of the tax authorities (broadly around income tax, sales tax, payroll and related cyber security requirements) Highly advanced and specialist knowledge of regional requirements around accounting and reporting obligations Exceptional communication skills (written and verbal) Ability to translate complex technical regulatory detail into natural english, providing in-depth evaluation and interpretation for use by key stakeholders such as product and technology leadership teams, business analysts and developers. Confident and accurate decision making skills when working on significant and specialist issues Thrive on managing your own time and approach to work, with a ruthless prioritisation of time and projects, a strong results & delivery attitude and equally happy with independent vs team-based work. The ability to build strong networks, including remotely Experience 7+ years experience in public practice with focus on taxation, compliance or business services 5+ years working collaboratively in technology, software or with Revenue Agencies Experienced in use of a broad range of accounting, tax and payroll software and the preparation of financial statements and tax returns. Experienced in writing technical advice addressing complex specialist issues, with in-depth analysis, evaluation and interpretation, often requiring the ability to gain acceptance or change of thinking Experienced collaborating and working with a broad range of stakeholders including senior leadership, external customers, technical peers Experience with risk assessments and product roadmaps is advantageous Xero is seen as a thought leader and is an active participant in working groups with the tax authorities and industry groups in the region, working to shape the most trusted and efficient regulatory landscape possible for Xero's small businesses and the communities they support. Inside Xero we have a thriving community of regulatory subject matter experts who can support and challenge each other, to build excellence in what we do, how we do it and the speed we can respond to market changes.
WHAT DOES A RGM DO? The two main deliverables that make this role vital for the organization are: 1) the ability to gather and analyze information from multiple and complex data sources to generate insights that lead to net revenue increase through RGM practices; 2) the ability to build and develop regional capabilities by creating and sharing best-in-class RGM practices that enable us to set, get, and keep prices, as well as optimize mix and trade investments. ABOUT YOU Your ability to combine an advanced analytical approach that uncovers granular details and untaps profitable growth opportunities, while standardizing operationally sustainable metrics of success and BI dashboards across the region, will be key. Your aptitude to influence in a matrix structure, especially with local marketing and commercial leadership teams, is essential. With our consumer at the heart, your key focus will be: Drive results & excellence in execution by embedding our RGM practices from the beginning of the IAP process, ensuring implementation and consistent tracking of consumer & trade pricing and promotional initiatives. Develop and execute strategies: Define, shape, and deliver a compelling RGM strategy & roadmap supporting the global agenda to accelerate price mix, profit, and margin. Design and implement strategies to increase revenue, profit, and market share. Data analysis and insights: Utilize data to identify trends, opportunities, and areas for improvement in revenue generation. Pricing strategy: Develop and implement pricing strategies to maximize profitability and revenue. Cross-functional collaboration: Work closely with sales, marketing, product, and finance teams to align strategies and drive results. Drive RGM agenda: Monitor and analyze KPIs to track progress and identify optimization opportunities, leveraging the five pillars of RGM (Price to consumer, promotions optimization, mix management, trade terms, and PPA). Leadership agility: Lead and coordinate RGM initiatives across clusters, supporting local teams with methodologies & tools, overseeing scope, deadlines, responsibilities, and reporting for regional leadership. High-performance culture: Develop direct and indirect reports with RGM skills and foster a high-performance environment. The skills and experience needed to create your legacy 7-10 years of experience in FMCG and multinational companies. Strong analytical and problem-solving skills to interpret data and make data-driven decisions. People agility: Talent management skills to inspire, motivate, and guide teams. Strategic thinking: Ability to develop and execute strategic plans for revenue growth. Excellent communication skills, both verbal and written. Ability to work effectively across teams and build strong relationships. Proficiency in data analysis tools and platforms. Industry knowledge (preferable): Understanding of market trends and the competitive landscape. Experience in process management and designing process improvements. Proven project management skills. Degree in Business Administration, Marketing, Engineering, Economics, or Finance; post-graduate degree is a plus. Proficiency in English. Personal Qualities Analytical mindset with clear and action-oriented communication. Results-oriented with the ability to deliver upon high-level goals. Influential leadership by influence. Leadership agility At Bacardi, we value attributes that elevate our 3Fs: Fearless, Family, Founder culture: Belonging: Ability to foster a culture where people feel appreciated and can thrive. Self-Awareness: High self-awareness, reflective, understanding strengths and impact. People Agility: Deep understanding and relating to people, navigating tough situations. Results Agility: Consistent delivery of results, inspiring teams, building confidence. Mental Agility: Critical thinking, strategic yet execution-focused, creative problem-solving. Change Agility: Curiosity, adaptability, growth mindset, learning from experience. Disclaimer: Bacardi values diversity and promotes a fair, inclusive work environment. Discrimination is not tolerated. We offer a comprehensive Total Rewards package, including compensation, benefits, incentives, and well-being programs, tailored to meet employee and family needs. Benefits may vary by region and are subject to change.
Jul 25, 2025
Full time
WHAT DOES A RGM DO? The two main deliverables that make this role vital for the organization are: 1) the ability to gather and analyze information from multiple and complex data sources to generate insights that lead to net revenue increase through RGM practices; 2) the ability to build and develop regional capabilities by creating and sharing best-in-class RGM practices that enable us to set, get, and keep prices, as well as optimize mix and trade investments. ABOUT YOU Your ability to combine an advanced analytical approach that uncovers granular details and untaps profitable growth opportunities, while standardizing operationally sustainable metrics of success and BI dashboards across the region, will be key. Your aptitude to influence in a matrix structure, especially with local marketing and commercial leadership teams, is essential. With our consumer at the heart, your key focus will be: Drive results & excellence in execution by embedding our RGM practices from the beginning of the IAP process, ensuring implementation and consistent tracking of consumer & trade pricing and promotional initiatives. Develop and execute strategies: Define, shape, and deliver a compelling RGM strategy & roadmap supporting the global agenda to accelerate price mix, profit, and margin. Design and implement strategies to increase revenue, profit, and market share. Data analysis and insights: Utilize data to identify trends, opportunities, and areas for improvement in revenue generation. Pricing strategy: Develop and implement pricing strategies to maximize profitability and revenue. Cross-functional collaboration: Work closely with sales, marketing, product, and finance teams to align strategies and drive results. Drive RGM agenda: Monitor and analyze KPIs to track progress and identify optimization opportunities, leveraging the five pillars of RGM (Price to consumer, promotions optimization, mix management, trade terms, and PPA). Leadership agility: Lead and coordinate RGM initiatives across clusters, supporting local teams with methodologies & tools, overseeing scope, deadlines, responsibilities, and reporting for regional leadership. High-performance culture: Develop direct and indirect reports with RGM skills and foster a high-performance environment. The skills and experience needed to create your legacy 7-10 years of experience in FMCG and multinational companies. Strong analytical and problem-solving skills to interpret data and make data-driven decisions. People agility: Talent management skills to inspire, motivate, and guide teams. Strategic thinking: Ability to develop and execute strategic plans for revenue growth. Excellent communication skills, both verbal and written. Ability to work effectively across teams and build strong relationships. Proficiency in data analysis tools and platforms. Industry knowledge (preferable): Understanding of market trends and the competitive landscape. Experience in process management and designing process improvements. Proven project management skills. Degree in Business Administration, Marketing, Engineering, Economics, or Finance; post-graduate degree is a plus. Proficiency in English. Personal Qualities Analytical mindset with clear and action-oriented communication. Results-oriented with the ability to deliver upon high-level goals. Influential leadership by influence. Leadership agility At Bacardi, we value attributes that elevate our 3Fs: Fearless, Family, Founder culture: Belonging: Ability to foster a culture where people feel appreciated and can thrive. Self-Awareness: High self-awareness, reflective, understanding strengths and impact. People Agility: Deep understanding and relating to people, navigating tough situations. Results Agility: Consistent delivery of results, inspiring teams, building confidence. Mental Agility: Critical thinking, strategic yet execution-focused, creative problem-solving. Change Agility: Curiosity, adaptability, growth mindset, learning from experience. Disclaimer: Bacardi values diversity and promotes a fair, inclusive work environment. Discrimination is not tolerated. We offer a comprehensive Total Rewards package, including compensation, benefits, incentives, and well-being programs, tailored to meet employee and family needs. Benefits may vary by region and are subject to change.
Locations : London München Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG's Global Practices Operations Team plays a critical role in shaping the firm's strategic direction across its 20 industry and functional business units. As a Strategic Development Manager, you will be part of the team led by the Chief Operating Officer (COO), working closely with the Strategic Development Senior Director and Senior Manager to drive strategic planning, operational enhancments, and financial oversight.This role offers broad exposure to cross-Practice Area operations, placing you at the center of high-impact initiatives that shape BCG's global strategy. You will leverage financial expertise, data-driven insights, strategic problem-solving, and project management skills to optimize operational efficiency. Key Initiatives Led by the Strategic Development Operations Team BCG's Innovation Fund & Investment Oversight: Manage BCG's Innovation Fund, the firm's internal investment vehicle for R&D and IP development. Oversee investment allocations, track impact, and provide financial planning and strategic insights to assess ROI across all Practice Areas (PAs). Prepare executive presentations for the Investment Committee, Operations Committee, and key leadership meetings. Financial Planning & Budgeting: Lead budgeting and financial planning for Global and Regional Practice Area Meetings, collaborating with PA Finance to ensure alignment and efficiency. Additionally, lead Carbon Emission budgeting and planning, driving strategies to support BCG's Net-Zero commitments for 2030 & 2050. Performance Management & KPI Development: Work with the Performance Management team to define operational and financial metrics, establish new KPIs, and support strategic planning, cash investment decisions, and carbon budgeting. Utilize data-driven insights to enhance performance tracking and optimization across Practice Areas. Product Ownership of PAAF (PA Affiliation Tool): Serve as the product owner for BCG's PAAF tool, the single source of truth (SSoT) for tracking expertise and affiliation of all BCG staff across 20 PAs globally. This highly visible tool is crucial for Finance, HR, Marketing, and other core business functions, supporting strategic workforce planning and operational decision-making. Bridging Operational and Strategic Agendas: Support the evolution of BCG's operating model, driving strategic planning, budget optimization, and investment decisions. Work across change management initiatives to enhance efficiency, business transformation, and long-term impact You're Good At Successful candidates will feel comfortable operating across intersections of BCG's matrix organization, demonstrating a high degree of ownership and a 'can-do' attitude. They should have strong relationship-building and project management skills, the ability to see the big picture while managing details, and the adaptability to navigate ambiguity and evolving priorities. A proactive mindset and willingness to lean in to support teams and projects when needed are essential. Strategic Thinking & Analysis: Solving complex problems, driving data-driven financial planning and performance management, and contributing to BCG's short-term and long-term strategic direction. Project & Stakeholder Management: Managing multiple priorities across cross-functional teams. Data-Driven Decision Making: Leveraging analytics to define new and refine existing KPIs for investment strategies and business planning. Communication & Influence: Engaging senior leadership with clear and compelling insights. Global Collaboration: Collaborate and communicate with various teams and individuals, with different level of seniority in different geographies and with different background; be able to communicate with senior leaders and be a connection point for the community What You'll Bring 5-8 years of experience in consulting, strategy and operations, project management, or data & analytics. Ability to multi-task, prioritize, operate effectively in a matrix organization and a fast-paced environment, proactively manage expectations Expertise in financial modeling, budgeting, and strategic planning. Strong proficiency in PowerPoint, Excel, BI Tools (Tableau, Power BI); familiarity with collaboration platforms (Slack, Trello, MS Teams). Experience working in global/virtual teams and managing cross-functional stakeholders. Autonomous self starter attitude with drive and energy to drive projects independently Excellent written and oral English skills is a must Who You'll Work With The Global Practices Strategic Development Senior Director with a particularly close daily working relation to the Practice Area Operations Senior Manager. There will also be regular interactions with the PA Chief Operations Officer, Practice Area Leaders, the Global Practice Management (Senior/Executive) Directors, and other business unit leaders across the function. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 25, 2025
Full time
Locations : London München Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG's Global Practices Operations Team plays a critical role in shaping the firm's strategic direction across its 20 industry and functional business units. As a Strategic Development Manager, you will be part of the team led by the Chief Operating Officer (COO), working closely with the Strategic Development Senior Director and Senior Manager to drive strategic planning, operational enhancments, and financial oversight.This role offers broad exposure to cross-Practice Area operations, placing you at the center of high-impact initiatives that shape BCG's global strategy. You will leverage financial expertise, data-driven insights, strategic problem-solving, and project management skills to optimize operational efficiency. Key Initiatives Led by the Strategic Development Operations Team BCG's Innovation Fund & Investment Oversight: Manage BCG's Innovation Fund, the firm's internal investment vehicle for R&D and IP development. Oversee investment allocations, track impact, and provide financial planning and strategic insights to assess ROI across all Practice Areas (PAs). Prepare executive presentations for the Investment Committee, Operations Committee, and key leadership meetings. Financial Planning & Budgeting: Lead budgeting and financial planning for Global and Regional Practice Area Meetings, collaborating with PA Finance to ensure alignment and efficiency. Additionally, lead Carbon Emission budgeting and planning, driving strategies to support BCG's Net-Zero commitments for 2030 & 2050. Performance Management & KPI Development: Work with the Performance Management team to define operational and financial metrics, establish new KPIs, and support strategic planning, cash investment decisions, and carbon budgeting. Utilize data-driven insights to enhance performance tracking and optimization across Practice Areas. Product Ownership of PAAF (PA Affiliation Tool): Serve as the product owner for BCG's PAAF tool, the single source of truth (SSoT) for tracking expertise and affiliation of all BCG staff across 20 PAs globally. This highly visible tool is crucial for Finance, HR, Marketing, and other core business functions, supporting strategic workforce planning and operational decision-making. Bridging Operational and Strategic Agendas: Support the evolution of BCG's operating model, driving strategic planning, budget optimization, and investment decisions. Work across change management initiatives to enhance efficiency, business transformation, and long-term impact You're Good At Successful candidates will feel comfortable operating across intersections of BCG's matrix organization, demonstrating a high degree of ownership and a 'can-do' attitude. They should have strong relationship-building and project management skills, the ability to see the big picture while managing details, and the adaptability to navigate ambiguity and evolving priorities. A proactive mindset and willingness to lean in to support teams and projects when needed are essential. Strategic Thinking & Analysis: Solving complex problems, driving data-driven financial planning and performance management, and contributing to BCG's short-term and long-term strategic direction. Project & Stakeholder Management: Managing multiple priorities across cross-functional teams. Data-Driven Decision Making: Leveraging analytics to define new and refine existing KPIs for investment strategies and business planning. Communication & Influence: Engaging senior leadership with clear and compelling insights. Global Collaboration: Collaborate and communicate with various teams and individuals, with different level of seniority in different geographies and with different background; be able to communicate with senior leaders and be a connection point for the community What You'll Bring 5-8 years of experience in consulting, strategy and operations, project management, or data & analytics. Ability to multi-task, prioritize, operate effectively in a matrix organization and a fast-paced environment, proactively manage expectations Expertise in financial modeling, budgeting, and strategic planning. Strong proficiency in PowerPoint, Excel, BI Tools (Tableau, Power BI); familiarity with collaboration platforms (Slack, Trello, MS Teams). Experience working in global/virtual teams and managing cross-functional stakeholders. Autonomous self starter attitude with drive and energy to drive projects independently Excellent written and oral English skills is a must Who You'll Work With The Global Practices Strategic Development Senior Director with a particularly close daily working relation to the Practice Area Operations Senior Manager. There will also be regular interactions with the PA Chief Operations Officer, Practice Area Leaders, the Global Practice Management (Senior/Executive) Directors, and other business unit leaders across the function. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
