Assistant Quality Manager

Summary of Role

• Assist the Technical Manager
• Complete new product specifications and amend existing specifications as and when required
• Assist with internal auditing to maintain compliance with the BRC Global Standard for Food Safety
• Ensure all suppliers meet requirements of the company supplier approval system
• Ensure product and environmental testing schedule is adhered to and documented
• Ensure the site Quality Management System is updated as and when required
• Be an active member of the site HACCP team
• Assist with NPD process to ensure Technical requirements are met

Primary Responsibilities

Product Specifications:

• Complete product specifications for new products
• Update product specifications if any changes are made to recipe or process
• Ensure change control process is adhered to when product specifications are updated
• Communicate any changes to product specifications to relevant customers

Internal Auditing:

• Complete internal audits as and when required
• Highlight any non-conformances to the Technical Manager, who will ensure corrective action is assigned and completed
• Ensure hygiene audits and glass and hard plastic audits are updated when required
• Assist the Technical Manager with traceability and mass balance exercises
• Assist the Technical Manager in monitoring hygiene standards and GMP
• Assist the Technical Manager in monitoring internal and external site standards

Supplier Approval:

• Ensure that prospective new suppliers complete Supplier Assurance Questionnaires prior to approval
• Ensure existing suppliers complete Supplier Assurance Questionnaires every 3 years
• Ensure all raw materials received on site are accompanied by Certificates of Analysis and/or Conformance
• Resolve any issues with non-conforming product with suppliers
• Communicate regularly with suppliers to ensure requirements of purchase specifications are met, such as product quality parameters, testing schedules, etc.

Microbiological Sampling:

• Ensure sampling of raw materials and finished product is completed according to the agreed schedule and results are logged
• Ensure environmental and personnel hand swabs are completed according to the agreed schedule and results are logged
• Ensure water samples are tested according to the agreed schedule and results are logged
• Ensure corrective action is taken should any testing results fall outside of specification

Customer Complaints:

• Ensure any customer complaints are responded to within 48 hours of receipt
• Assist Technical Manager with customer complaint investigations, ensuring root cause analysis is completed and corrective action is taken
• Trend customer complaints to identify areas for improvement and increased focus