Service Coordinator

Service Coordinator


Employment Type: Permanent, full-time
Location: Runcorn
Hours: 37.5 hours per week
Salary: 30,000 - 32,000 + Benefits (25 days holiday + bank holidays, 5% matched pension)

Company


Our client is a rapidly expanding turnkey engineering company specialising in environmentally sustainable solutions across a wide range of industrial sectors. As part of continued growth, we are now seeking a professional and highly organised Service Coordinator to join the team based in Runcorn.

Role


The Service Coordinator will work closely with the Service Manager and wider team to ensure the smooth and efficient execution of all service and maintenance activities. Acting as a key point of contact for both clients and engineers, the role requires excellent communication, coordination, and administrative skills. You will manage engineer schedules, support procurement and compliance tasks, and play a pivotal role in keeping the company's service delivery on track and compliant with internal and external standards.

Key Responsibilities

• Act as the central point of contact for clients regarding planned service and maintenance works.
• Manage and update the service planner to coordinate engineer schedules and duties.
• Monitor internal KPIs to ensure site reports are completed and submitted on time.
• Coordinate and manage goods in/out processes, ensuring accurate documentation and records are maintained.
• Raise and issue purchase orders, invoices, and order acknowledgements using Sage 50 and internal systems.
• Maintain compliance records for sub-suppliers and subcontractors, including insurance, H&S documentation, and training certificates.
• Keep internal registers for health and safety and staff training up to date.
• Liaise with the service supply chain to track progress of orders and deliveries.
• Obtain quotations for spare parts and materials as requested by the Service Sales Manager and the wider team.
• Handle incoming calls to the company's main phone lines and respond to enquiries professionally and efficiently.

Skills/Experience

• Proficiency in Microsoft Outlook, Excel, Word, and Adobe PDF
• Experience with accounting software, such as Sage 50 is desirable
• Strong time management and organisational skills
• Excellent verbal and written communication abilities
• Confidence in managing client and supplier relationships
• Ability to manage workload effectively, both independently and as part of a team
• Positive, proactive approach with a professional demeanour
• Previous experience in a service-based, engineering, or mechanical environment is preferred but not essential

This role is ideal for someone who thrives in a fast-paced, service-driven environment and enjoys working at the heart of operations. If you are highly organised, confident communicating with clients and suppliers, and eager to grow within a progressive and environmentally focused engineering company, we would love to hear from you.

Key words: Service Coordinator, Service Administrator, Service Planner, Engineering Coordinator, Maintenance Scheduler, Service Delivery, Operations Support, Service Admin, Technical Coordinator, Engineering Admin