Branch Manager - Builders Merchant

As the Branch Manager, you will play role in managing the day-to-day operations of the branch. This position involves managing staff, overseeing inventory, ensuring customer satisfaction, and maintaining operational efficiency to meet business objectives.

Job Title: Branch Manager

Branch Manager Job Overview:

Manage the branch's daily operations, focusing on inventory control, customer service, staff supervision H&S, Stock control. This role ensures that the branch runs smoothly and provides excellent service to customers, including contractors, tradespeople, and DIY enthusiasts.

Branch Manager Key Responsibilities:

• Oversee all aspects of branch operations, including opening and closing procedures, cash management, and adherence to health and safety regulations.
• Ensure the branch is well-organised, clean, and safe for both employees and customers.
• Oversee inventory levels, ensuring that stock is ordered, received, and stored correctly.
• Conduct regular stock checks and work with suppliers to maintain optimal inventory levels.
• Identify slow-moving items and work on strategies to reduce excess stock.
• Ensure that customers receive prompt, professional, and knowledgeable service.
• Address customer inquiries, resolve complaints, and manage any escalated issues effectively.
• Promote a customer-first culture among the branch staff.
• Supervise, train, and mentor branch staff, including sales assistants, yard workers, and delivery drivers.
• Delegate tasks and ensuring staff are meeting performance expectations.
• Support staff development through ongoing training and performance feedback.
• Ensure that all health and safety regulations are adhered to within the branch.
• Conduct regular safety audits and address any issues promptly.
• Promote a safe working environment for all employees and customers.
• Maintain accurate records of transactions, deliveries, and stock levels.
• Handle administrative tasks.

Skills:

• Strong leadership and team management abilities.
• Excellent customer service and communication skills.
• Proficiency in inventory management and stock control.
• Ability to work under pressure and meet deadlines.
• Familiarity with health and safety regulations.

Salary: Up to £43,000
Hours: Mon - Fri