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Director, Trade Operations UK/IRE page is loaded Director, Trade Operations UK/IRE Apply remote type Onsite - Hybrid Eligible locations United Kingdom - London time type Full time posted on Posted 10 Days Ago time left to apply End Date: September 21, 2025 (30+ days left to apply) job requisition id R At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description The Position This is an exciting opportunity for someone with supply chain and distribution experience to work with an experienced and dedicated Customer Services and Trade Operations team based in the High Holborn office in Central London. The role is to lead the overall affiliate strategy around how we distribute our products through varied, tailored and focussed distribution strategies. Working with Wholesalers, 3PLs, Homecare companies, Out Patient Dispensaries, Community Pharmacies we tailor our supply chain to ensure it optimises the patient experience. We are constantly exploring new ways to add value to our brands and patients through our supply chain and have a very exciting near term innovative supply chain opportunity for a new area that we are close to entering. The role will work closely with key stakeholders across the affiliate and global to ensure we always get our products to patients no matter what challenges we have to navigate. The role is office/work from home based and we work a hybrid pattern with Tuesday, Wednesday and Thursday being our main in person collaboration days in the Holborn office and Monday and Friday working from home. This is a people leader role heading up 2 teams, Customer Services and Trade Operations with 5 direct reports and reports to the Senior Director, Commercial Operations. Essential Duties and Job Functions: Management of the UK/I supply chain and responsible for the strategy to meet our customer needs and maximise our distribution service to NHS organisations, 3rd party providers and patients. Work closely and pro-actively with 3rd party service providers to ensure efficient distribution of the Gilead portfolio through multiple channels and to multiple customer types. Close working with internal Commercial stakeholders, particularly Business Unit Directors and the Market Access function. Close working with Regulatory, Finance, Legal, and Medical stakeholders Close working with the Global Trade Operations team Close working with the Dublin Distribution Centre and Cork Manufacturing Centre Lead the Demand Planning process for in market and future products Work with Brand Teams to implement optimal distribution strategies for different brands Ensuring timely and accurate reconciliations of pricing and revenue for homecare and outsource NHS distributors. Liaison with finance and other internal stakeholders to ensure appropriate internal and external controls and audit criteria are met. Liaison with external (e.g. NHS) customers to resolve supply issues Liaison with providers to ensure supply continuity and adherence to agreed processes and contracts Knowledge, Experience and Skills: Extensive experience in a patient and customer focussed capacity, served in the Pharmaceutical sector Supply Chain experience essential, preferably of the UK market Understanding of the NHS in terms of ordering and supply mechanisms preferable Team leadership and peoplemanagement Able to become quickly expert in supply systems. Strong attention to detail. Numerically able, and capable of pattern recognition in data. Able to work competently with Excel and preferably Tableau. Confident in discussions with customers, but able to push back if required for inappropriate supply requests Clear and articulate communicator Has the judgement to know when to refer to senior colleagues and legal if appropriate. Behaviours Resilient profile Compelling leadership style Ability to perform and deliver in ambiguous and complex situations Able to perform strongly under time pressure Ability to engage and manage multiple stakeholders to achieve the objective Operationally excellent Organised with systematic approach to prioritisation Process orientated to achieve the business objective Gilead Core Values Integrity (always doing the right thing), Teamwork (collaborating in good faith), Excellence (working at a high level of commitment and capability) Accountability (taking personal responsibility). Inclusion (Encouraging Diversity) Equal Employment Opportunity (EEO) It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual's gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws. For Current Gilead Employees and Contractors: Please apply via the Internal Career Opportunities portal in Workday. Similar Jobs (1) Associate Director/Director, Public Affairs - UK & Ireland remote type Onsite - Hybrid Eligible locations United Kingdom - London time type Full time posted on Posted 10 Days Ago time left to apply End Date: August 31, 2025 (30+ days left to apply) About Us Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.

About HOLY HOLY is the soft drink revolution: With our powdered drinks HOLY Energy, HOLY Hydration, and HOLY Iced Tea, you get amazing taste across 50+ flavors while maintaining a good conscience-for your body & the environment. Over 2M loyal customers: Started in a shared apartment by three best friends, we have scaled to Europe's fastest growing consumer brand-and our cult-like community, the HOLY Squad, loves it: 4.6 stars on reviews.io speak for themselves. From D2C to Global Omnichannel: In less than four years, we've profitably scaled HOLY to more than €150M D2C revenue in DACH, FR, and the UK. Now scaling our retail business, we're on an exciting transition to becoming a true omnichannel rocketship. We are still just getting started: Backed by the world's best consumer investors, we aim to revolutionize the soft drink industry and build a generational love brand: tastier, healthier & more sustainable. Our team of 100+ people aims high (Coca-Cola, we're coming for you!). The Process We're growing fast-and we're ready for you to start as soon as possible. That said, we're also patient enough to wait for the right person. Quality beats speed. Intro Call: A 30-minute screening with Luca, our Talent Partner. You'll talk about HOLY, the role, your experience, and whether our expectations align. Hiring Manager Interview: You'll meet Ben, our Director of Retail. Case Study & On-Site Interview: Once the first interviews go well, you'll receive a short case study to complete at home and come into our Berlin HQ to discuss it. You'll also meet your team. Founder Interview with Matze: As a strong cultural fit is important to us, you will have a final meeting with Matze , one of our HOLY Founders. This gives both you and us the opportunity for a final check. Offer & Decision: If everything aligns, we'll make you an offer and look forward to building HOLY UK together.The full process typically takes 2-3 weeks. Any questions or concerns? If you have any questions or feedback, please send an email . About the Position After profitably scaling our DTC business past €200M, HOLY is now entering the UK retail space - one of the most competitive and exciting beverage markets in Europe. We've already built strong traction across Germany and Austria, and now we're ready to grow a new revenue pillar by launching in leading UK retailers. As Head of UK Retail Sales, you'll lead HOLY's sell-in strategy, secure strategic listings, and build the foundation for a long-term winning retail business in the UK. You'll act as the commercial face of HOLY to UK retailers and set up the internal structure needed to scale - from team hiring to retail operations. This is a high-impact role for a commercially driven leader who thrives in fast-paced environments and wants to make a challenger brand fly off the shelves. Your ownership will shape how HOLY wins in the UK - from pitch decks to promo plans to strong buyer relationships. You'll report directly into the Director of Retail & Omnichannel and collaborate closely with our global GTM, Trade Marketing, and Ops teams. Responsibilities: Own UK Retail Sales Strategy: Define and execute our sell-in strategy across UK retailers - from first listings to national expansion Build Buyer Relationships: Act as HOLY's face to UK retail buyers, secure listings, and maintain strong relationships through data-driven account management Drive Commercial Excellence: Own forecast, pricing, promotion planning, and retail performance tracking for UK accounts Set Up & Scale Team: Hire and lead a UK retail sales team - starting with internal hires and/or agency support Collaborate Cross-Functionally: Partner with GTM, Trade Marketing, Supply Chain and Finance to ensure launch readiness, availability, and local execution About You You've led UK retail sales in the FMCG space - ideally beverages, functional drinks or challenger brands You're a confident buyer-facing sales lead who thrives on turning meetings into listings and ideas into results You understand how UK retailers tick : what matters to buyers, what drives rotations, and what gets brands on shelves You combine strategic ownership with hands-on hustle - you can build a forecast and close a deal on the same day You're a natural collaborator , working well with creative, ops, and marketing peers to drive in-store success You're fluent in English and are based in the UK Our Offering In today's job market, A-players have many options to choose from. As part of our offer, we prioritise providing a productive working environment and opportunities for growth. In addition to competitive compensation, including company shares, you can expect: A successful and growing company: Join a company that has been growing profitable and quickly for the last 36+ months and have raised a series B, while many other e-commerce companies are struggling. Huge impact and career growth: Enjoy huge impact and hence explosive career growth, build your own market, and shape HOLY's internationalisation in a top market Awesome team: Join an awesome team of colleagues who are ambitious, funny, down-to-earth, and authentic. Get to know us and see for yourself! Top product: Marketing is important, but a good product is essential. Our differentiated soft drinks have won over customers. Check out our Trustpilot reviews or contact us for free samples. Future of e-commerce: Be part of the future of e-commerce and help set new standards in many areas. Work with the best minds in the industry. Startup culture: Join a startup culture that values flat hierarchies, fast pace, and personal development. With us, you can make a real impact. Competitive comp: Strong salary + equity package + additional benefits. Perfect setup: Enjoy a perfect setup that includes all the requirements of a modern employer, such as a central office in Berlin Prenzlauerberg, flexible working hours, and much more. Find out more about HOLY and our team on our careers page.

We are seeking a dynamic, commercially savvy Procurement Director to lead and transform our procurement function and hold overall responsibility for the Group's supply chain activity. This individual will play a pivotal role in ensuring cost-effective sourcing, supply resilience, supplier performance, and quality compliance across our UK and international operations. The Procurement Director will partner closely with Supply Chain, External Manufacturing, Finance, Quality, and Commercial teams to develop and execute procurement strategies aligned with our growth ambitions. Opportunity to shape the future of procurement and supply chain in a fastgrowing, purpose-driven business A collaborative, entrepreneurial environment with global reach and real impact on consumer health Key Duties and Responsibilities Strategic Sourcing & Category Management Develop and implement global procurement strategies for direct and indirect categories, with particular focus on contract manufacturing. Lead strategic supplier relationship management to drive cost efficiencies, quality, innovation, and performance. Establish alternative sourcing solutions designed to ensure business continuity. Operational Excellence & Risk Management Ensure supply continuity, cost control, and compliance with regulatory and quality standards. Identify and mitigate supply risks, including geopolitical, cost volatility, and capacity constraints. Lead high-value contract negotiations with key suppliers and manufacturing partners. Set KPIs and monitor supplier performance on cost, service levels, innovation and ESG. Build and lead a high-performing procurement and supply chain team. Foster a culture of collaboration, accountability and continuous improvement. Cross-Functional Collaboration Work closely with Finance, NPD, Supply Chain and Commercial to support business goals, particularly around NPD launches and international expansion. Provide procurement input to strategic planning, budgeting, and forecasting. Role Requirements Required Experience and Skills Proven leadership in procurement, ideally in FMCG, consumer healthcare, OTC, or retail pharmacy environments. Experience sourcing in both UK and international markets (US experience beneficial), with understanding of B2B partnerships and contract manufacturing. Strong commercial and negotiation skills with a history of delivering measurable cost savings and supply improvements. Deep understanding of supply chain risk management and regulatory compliance (GMP, ISO, etc.). Demonstrated ability to build and lead procurement and supply chain teams and influence cross-functional stakeholders. Strong analytical, decision-making and project management skills. Experience with procurement systems / ERPs (Microsoft Dynamics 365 highly desirable) Degree in Business, Supply Chain, or related field. CIPS qualification preferred. Environment and Culture VLG is a fast-paced, determined, and agile business. Commercially led, the current structure of our teams enables quick decision-making and the opportunity to work within a broad and varied remit. Our culture gives our people the opportunity to influence and collaborate in a friendly and open environment. We also recognise and develop potential within our teams. We look for the following interpersonal skills in our people which demonstrate behaviours representing our values of partnership, empowerment, precision, and potential: Customer focussed - We recognise that our customers are key to our success Innovation - We like our employees to seek out better ways of working Strong decision-making capabilities - Ability to meet multiple demands and be deadline-driven An active listener - Using coaching and mentoring as a preferred style of managing Committed to developing their team - and the wider business, capable of and willing to participate in continuous learning Competent at managing change - independently and at a team level Willing to "pitch in" - getting involved at all levels Ambassadors - To be always ambassadors of VLG Able to work under pressure - and maintain a positive manner All employees have a responsibility for ensuring they undertake their duties in full accordance with the company's policies and procedures. This job description is intended to be a general guide to the duties relevant to the role and will change from time to time so should not be seen as an exhaustive specification.

Many people are talking about quantum computing. The opportunity it presents is huge, not just here at OQC but for the wider world. With so much happening - and so much potential - we've decided to split the duties of our COO and CFO, by adding a dedicated Chief Operating Officer to our Executive team. And owning everything from Program Management to Engineering Operations, from IT services to HR and from H&S to Supply Chain. But not Finance, we've got that covered. You're already a proven senior operations executive with a track record of making things run seamlessly across these key 'back office' functions. You've done this in a deeply scientific/technical and commercial environment - where the work is complex and world-leading - and you've ensured those experts can focus fully on what they do best. You bring international experience too, having successfully built and scaled operations globally. And what sets you apart is your reputation of making support processes simple and frictionless. As a member of our growing Executive Team - and reporting to our CEO - your responsibilities will include: Ensuring operational functions align with business objectives, supporting and driving our growth in line with fundraising plans and international expansion Driving our internal IT strategy and roadmap, delivering improvements that simplify how we work, strengthen security and optimise future investment Overseeing global IT systems and infrastructure across the UK, USA, Europe and Japan, ensuring compliance, operational efficiency and robustness across our technology stack and underlying processes Setting the strategic approach to supply chain and procurement including vendor selection, contract negotiation, supplier management, international shipping compliance and stock management, empowering partnership with our technical teams Leading the HR function at a strategic level, developing global talent strategies, performance management systems, levelling frameworks, compensation and benefits, employee relations, learning and development and policies Providing strategic leadership for the deployment of our quantum hardware including overall planning, site readiness, installation, risk mitigation, quality standards, budgets and global expansion timelines are met Agreeing and overseeing the strategy for prototyping and design services, ensuring the delivery of a robust, high-value engineering function that accelerates output and efficiency across the quantum engineering teams Acting as the executive voice for Program Management, ensuring effective delivery of cross-functional and technical projects and holding teams accountable for their execution Providing strategic direction for Facilities operations including office management, site maintenance, landlord relationships, physical security, H&S compliance and new locations globally Implementing and maintaining internal controls to manage risk and ensure compliance with UK and international regulations, particularly around IT security, data protection and workplace standards Ensuring accurate and timely reporting across operations, aligning key KPIs with business objectives and strategic goals You'll be joining a C-suite team of a CEO, CTO, CSO, CFO, CLO and you. Your current team includes a Director of Engineering Operations, Heads of IT, Supply Chain, People, Facilities Manager and a temporary PMO lead. To be successful you'll need executive experience and ideally across all those functions - both strategically and hands-on - we know that's a big ask though. So, if you're missing one or two areas but can show genuine interest and the drive to grow into them, that could work. If you're currently a CFO or CFOO, we'd expect you to fully step away from Finance. That's firmly with our CFO, as there's more than enough to lead on the Operations side, especially with the scale of our ambition. You'd need to want to step away, and we get it that might mean it's not a role for you. Finally, our first European foothold is in Spain, so if you're a Spanish speaker or you've worked there that'd be a big plus. If the scale of the opportunity and our ambition - and to help shape that excites you - then we'd be delighted to hear from you

Press Tab to Move to Skip to Content Link UKI Indirect Tax - SAP, Director - London 1 Location: London Other locations: Primary Location Only Date: Jul 10, 2025 Requisition ID: Tax - SAP Director Our high-profile Indirect Tax Transformation team, based primarily within our London office in the UK, focuses on assisting clients with transformation programmes and the operational management of VAT. This includes helping clients react to and adjust their VAT management approach because of the global trend towards tax authority digitisation. They advise clients on a wide range of operational, systems and technology projects, including ERP system VAT optimisation, process, controls, and supply chain, whilst also working with innovative technologies including machine learning and robotics. The indirect tax transformation team works with a variety of organisations across all sectors. The business has been growing year on year and to seize the opportunities available in the market, the team requires new talent. A key focus of this Indirect Tax Transformation team is SAP and we support clients with getting the most out of their SAP system from a tax perspective. We are a cross taxes multidisciplinary team, applying our range of experiences and skills, knowledge of best practice and practical hands-on experience throughout the SAP project lifecycle. This includes helping clients navigate an SAP implementation ensuring risks are managed and opportunities for tax are well understood and executed, optimise existing SAP set-up to better manage risk, drive efficiencies and reduce cash leakage, as well as implement future-proof solutions to manage taxes in a constantly changing tax and digital landscape. The opportunity This is an exciting opportunity for a motivated and ambitious Director-level individual to join EY's specialist Indirect Tax Transformation team, with a focus around tax SAP advisory work. This role will provide an opportunity to be part of the leadership team in a fast growth part of the UKI Tax practice. The successful candidate will have an opportunity to help steer and develop the SAP Tax business, work with significant multinational clients and to engage with our UK and global EY network to grow the business, providing a great opportunity to build your own career. Modern tax regulations are highly complex and dynamic, and our clients need our support with understanding what these mean for them in terms of technology, data and technology solutions, as well as data, controls, process and governance strategy. As an Indirect tax SAP professional at EY, you'll use experience of Indirect tax global rules and requirements, and knowledge of SAP functionality, additional SAP tax applications and third-party solutions to help clients identify the right technology tools and manage their systems to deliver tax requirements effectively. The primary role would be to engage with clients and help to maximise the value that their SAP systems can deliver for tax, whether these systems are being implemented for the first time or clients are looking to extract more value from the existing SAP system. In turn, we'll help you achieve your potential by giving you business advisory experience and professional development. Our senior tax professionals will support you throughout your career, helping you to grow and become a leader in the tax profession. Job Description: SAP Tax Director An SAP-experienced Tax Director to support the growth of our SAP Tax practice and effectively deliver/implement Tax Transformation projects. Key member of the EY Tax Transformation team, delivering high quality SAP projects and advice to our clients based on experience and best practice Build and maintain tax relationships with clients and provide high levels of client service Build relationships both within the firm and externally with clients, identifying opportunities and growing your network Contribute to winning new work by supporting the business development and sales process, working with VAT/Tax client relationship owners Oversee and manage the successful delivery of tax SAP projects, ensuring technical excellence and practical/business-driven approach taken Team development and day-to-day coaching and talen development Core skills and attributes for success SAP Tax with experience of 3+ end-to-end SAP implementation projects, focussing on VAT/GST or Sales & Use Tax. Multi-country tax requirements gathering and deployment experience. Consulting background preferable but not required - used to interacting with clients and working on large-scale projects Proven high quality delivery and attention to detail Experience working in a large change programme environment and leading project teams Ability to work with clients in a consultative way; helping them translate their tax function's business objectives, requirements into SAP solutions Ability to manage complex and senior stakeholders Ability to build and own trusted client relationships Ability to set strategic direction, develop routes-to-market and propositions Strong interpersonal, team and communication skills, both verbal and written Demonstrate ability to coach, work in teams, collaboration, customer centricity, service orientation and quality focus To qualify for the role you must have Over 7 years' experience in Tax transformation and SAP. Experience of 3+ major SAP implementation projects in a client facing role. Experience of VAT / GST / E-invoice configuration & related development in SAP Experience in project management within complex transformation/SAP programmes Experience of working with Systems Implementers and representing the Tax workstream Experience in developing and leading client relationships Able to lead tax workstreams, workshops and overall delivery independently Deep understanding and experience of testing cross-module (FI-SD, FI-MM) functionality Experience of solving business issues using SAP solutions on an on-going basis Additional desired skills Good knowledge of tax technology solutions such as tax engines, digital tax authority solutions, data analytics and compliance tools Experienced in building effective relationships with other service lines/teams/alliance partners Experience working with planning, consolidation, and financial reporting processes Skills in SAP and Direct Tax data Skills in SAP and Transfer pricing data SAP tools like SAC, PaPM, DRC, Group Reporting, GTS are highly desired Previous experience with consulting firms What Working At EY Offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer Commitment for support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible Who We Are EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance." Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

Position: Director of Supply Chain Location: London 3 days/week in the office We're recruiting for a fast-scaling FMCG brand with big ambitions. The business sells both direct-to-consumer (DTC) and via major supermarkets , and are preparing to expand into international markets. With strong values, a loyal customer base, and an ever-growing product line, they're looking for someone to take their supply chain strategy to the next level. The Role As Director of Supply Chain , you'll be responsible for shaping, managing and optimising their end-to-end supply chain as they scale. Reporting directly to the founder, you'll lead on sourcing and managing international suppliers , streamlining operations across DTC and retail , and build a supply chain function that can support rapid growth - both in the UK and globally. Key Responsibilities Own the global supply chain strategy , from sourcing to final delivery Source and manage international suppliers , ensuring quality, cost-efficiency, and sustainability Lead forecasting, planning, and inventory management across multiple sales channels Drive efficiency across logistics, warehousing, and fulfilment Navigate international supply chain complexities as we launch in new markets Collaborate cross-functionally with Operations, Finance, Sales, and Marketing Build and grow a high-performing supply chain team as we scale Implement robust systems and processes to enable visibility, traceability, and scalability Manage supplier relationships and contracts, including risk mitigation and compliance Support sustainability goals through responsible sourcing and reduced environmental impact What We're Looking For Proven experience leading global supply chain operations, ideally in a scaling FMCG environment Deep understanding of both DTC and retail supply chains Experience managing international suppliers and navigating global logistics Strategic thinker with a hands-on, solutions-oriented approach Comfortable working in a fast-paced, entrepreneurial business Strong leadership skills with the ability to inspire and grow a team Commercially savvy with a focus on cost-efficiency and operational excellence Systems and data-driven - familiar with ERP/SCM tools and performance metrics Bonus: Experience in international market launches or exports Why Join? High-impact leadership role at a pivotal stage of growth Work directly with the founder and senior leadership Be part of a values-driven, ambitious, and close-knit team Opportunity to shape a global supply chain from the ground up Competitive salary, equity, and benefits package

Customer Experience Manager UK page is loaded Customer Experience Manager UK Apply locations Kingston Head Office time type Part time posted on Posted 4 Days Ago time left to apply End Date: August 8, 2025 (9 days left to apply) job requisition id R-60902 Please Note: The deadline for applying is 23.59 the day before the job posting end date. Job Title: Customer Experience Manager UK Location: Kingston Head Office Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Surf, Domestos, CIF, Dove, Lynx, Simple, Impulse, Knorr, Hellmann's and Colman's. Faced with the daunting issues of climate change and the need for human development, we want to move towards a connected world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace". We passionately believe that by becoming the trusted Supply partner to our Customers we will grow our business faster and unlock new and exciting opportunities to drive Unilever forward. JOB PURPOSE The key purpose of the role is to drive improvements in the overall experience our Customers have when they work with Unilever, aligned to our ambition of becoming the Supplier in our industry, as perceived by our Customers. The Customer Experience Manager is responsible for leading how we work with our Customers for a given account team group or country. The role is focused on developing relationships with the senior contacts within the Customer Commercial and Supply Chain teams, leveraging these to develop joint strategic action plans. An essential element of the role is providing leadership and development to your Customer Experience Team (across both Unilever and Genpact roles). The Customer Experience Manager is responsible for monitoring the total performance of how Unilever executes our plans with our Customers across Commercial and Supply Chain, leading for process excellence, shining a light on issues and driving improvements. They are data driven in their approach, excellent at prioritization to ensure effort is spent in the areas that can add most value. The role champions the use of the latest tools and technology to deliver results. The Customer Experience Manager provides leadership on how we should segment and interact with our Customers and sets the contact strategy. By being close to Customer needs and developing strong trusting relationships with senior Customer contacts, the role identifies the areas where Unilever needs to focus and drives change in those areas in order to move us closer to our goal of becoming in the industry. The role helps others in the organisation to understand the external context and what risks / opportunities these might pose for Unilever. In this context, the Customer Experience Manager has an important input into developing the Customer Operations Strategy. This role business partners the account team or country Customer Development Director(s), providing insight and input to Customer strategy. RESPONSIBILITIES Relationship development with key senior contacts within the Customer Commercial and Supply Chain teams. Drives Improvement in Customer experience metrics (Dispatch Rate, Overdue payments, Forecast Accuracy & Bias, Invoice Accuracy, On Shelf Availability, Claims Completion Times, # of escalations and time spent on escalations, Trade Terms compliance,) Drive the agenda to enable Unilever to become the Supplier, as measured by the Advantage Group Survey, including mastering what is important for your Customer and how this translates into the specific questions asked within the survey. Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) so as to develop opportunities for improved service, reduced cost to serve (including Trade Terms compliance), improved on-shelf availability. Alongside this, the role owns the Customer contact strategy. Ensure the voice of the Customer is heard within Unilever and Genpact. Management of the team of Customer Experience Specialists providing support and structure for individual and team development, and set priorities / guidance for the extended Customer team (including team members working for partner organisations). Coach the team to close skills gaps across finance, Commercial, and SC knowledge. Foster an environment of team working across the Unilever and Genpact teams. Ensure Customer insight is fed into the forecast process, working in partnership with CD to achieve this. Driving an improving trend in the Customer level forecast accuracy and bias. Be the main contact point for the Customer Development Director(s) within the Customer Operations team. Agreeing joint improvement plans with Customer Commercial and Supply Chain teams. Work with the Customer Experience Director to develop and deliver the total Customer Operations strategic plan and maintain a cohesive department by taking responsibility outside of the account team for particular processes / projects across the department. ALL ABOUT YOU Supply Chain Mastery - A clear understanding of end-to-end Supply Chain operations, and data up and down the Supply Chain. Seeks to provide Supply Chain expertise to help create business value and achieve desired business goals. Commercial Business Understanding - understands the Customer and Unilever P&L and how the end-to-end Order to Cash cycle operates. Able to identify process improvement opportunities within the Order to Cash cycle. Relationship Building, Partnering, and Influencing - Ability to partner and build trust with a range of stakeholders both internally and externally, using effective communication and influencing skills. Vision Setting & Business Leadership - Ability to set a vision for others of how we can improve, and articulate why it is so important, so as to build motivation in the organisation to achieve the vision. As part of this set high standards for the team. Externally Orientated & Proactive in Identifying Risks / Opportunities - reading the external context within the market and the pressures impacting our Customers, using this to clearly articulate to others what the growth opportunities and risks are for Unilever and driving others to plan ahead. Personal & Team Leadership - is highly motivated to make the best contribution that they can and bring out the best in others. Is able to flex their style, adjust messages and how they are delivered based on the audience and the situation. Demonstrates empathy, emotional intelligence and is able to make connections between different pieces of information. Is able to nurture and build talent. Lifelong Learner - is committed to constantly developing themselves, regularly evaluating their knowledge / skills gaps and taking action to continue to develop in these areas. As a leader they also encourage others to have the attitude of a lifelong learner. Process Driven - sees the value in getting things right first time, and organises ways of working to make this happen in a repeatable way. Analytical Skills - Uses data to drive insight, quickly able to identify to identify problems, root causes, and solutions. Effective at prioritising these for maximum return on time spent. Technology Advocate - embraces new technology, seeks to understand how it works in depth and leads for the use of standardised tools within their team. Key Interactions Senior Customer Contacts (ensuring your team is covering all key contacts within the Customer), Customer Development Leadership Team. Logistics Managers and Director, Partner Organisation (e.g., Genpact) Leadership Team, Planning Managers and Director, Customer Experience Director, other Customer Experience Managers. NOTES About Unilever Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace' Location In June 2020 we announced our plan to consolidate a number of Unilever's offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment ("100VE") until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded . click apply for full job details

About the Role: Grade Level (for internal use): 14 The Team The Structured Finance team at S&P Global Ratings is adynamic and collaborative groupof specialists in the Structured Finance market. We focus onanalysing complex transactions across the EMEA region, including CLOs, SME, repacks, CLNs, and bespoke products. Our team is committed todelivering insightful analyses and thought leadership. You will be part of a team that valuesstrategic vision and global perspective, working closely with industry experts toengage with market players and represent S&P Global Ratings at high-profile events. The Impact As a key player in our team, you will have a significant impact by ensuring that our clients receiveworld-class analytical insights. You will contribute toenhancing our market presence in the EMEA Structured Credit spacethroughstrategic outreach and engagement activities. Your role will involvedriving research and thought leadership initiatives, helping to shape the future of structured finance analysis. Furthermore, you will be a key contributor to our research and thought leadership activities, with 2-3 new publications per year. What You Stand to Gain This position offers the opportunity to lead and innovate in the Structured Credit sector. You will have the chance to represent S&P Global Ratings in the EMEA market, liaising with investors, regulators, and industry experts. Through global collaboration, you will gain a comprehensive understanding of market trends and contribute to pioneering research and publications, planning and driving the outreach activities through speaking engagements, meetings and conferences as well as publications. The role will have a strong emphasis on the EMEA Structured Credit market; however, you will have the opportunity to liaise with colleagues in other regions for a wider and global perspective. Responsibilities Lead and develop research and analytical thought leadership content, collaborating with other analysts to support S&P Global Ratings' published research. Analyze complex deals and write comprehensive analytical reports. Coordinate with Analytical Managers and Sector Leads across EMEA and other regions, as well as the investor relations team, to support our outreach activities. Represent S&P Global Ratings at high-profile events and as a spokesperson in the EMEA Structured Credit market, building and maintaining relationships with key market participants. Provide insights and knowledge to analytical teams, identifying key local credit and market feedback to escalate to the EMEA analytical leadership team. Serve as a senior member of rating committees, ensuring the integrity of the rating process and acting as a rating committee chair when needed. Establish policy and lead criteria and analytical deliberations, identifying needed changes in rating methodology and ensuring adherence to quality standards. What We're Looking For A bachelor's and advanced degree are required. An S&P Global employee at this level would typically have a minimum of 15 years of relevant industry experience with a deep understanding of the Structured Finance sector and Structured Credit in particular. Demonstrable strong communication skills in English, essential for managing relationships with key clients and influencers. Proficiency in other languages is a plus. Strong critical thinking skills, along with numerical strength. Excellent time management skills and the ability to stay organized, meet deadlines, and multitask effectively. An innovative and strategic mindset, with the ability to challenge the status quo and anticipate market needs and trends. A strong vision and the ability to think locally while working globally in a collaborative and multicultural environment. About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . - Equal Opportunity Employer . click apply for full job details

Press Tab to Move to Skip to Content Link Location: London Other locations: Primary Location Only Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Economic Advisory - Assistant Director, TMT - London Summary of role EY-Parthenon's Economic Advisory team combines deep sector knowledge with strong technical skills in economics, econometrics and quantitative analysis, to advise both private and public sector clients on key client issues in regulation, competition, corporate strategy and public policy. With ambitious growth plans over the next five years, the team is now looking to expand its existing Telecoms, Media and Technology (TMT) practice with the addition of an Assistant Director, to help lead projects, develop the team, grow existing client relationships and win new opportunities. Our work covers a wide range of high-profile issues across the TMT value chain, from the impact of AI to the future of TV broadcasting. We have supported clients through formal regulatory proceedings, due diligence processes for major international transactions, competition disputes, and public policy campaigns and consultations. Key responsibilities As an Assistant Director, your day-to-day responsibilities will include: Proactively pursuing sales opportunities and originating new leads; Leading client proposals and wider business development initiatives across the team; Delivering high-calibre economic insight and producing well-written reports for publication; Liaising with clients and leading client meetings throughout an engagement; Leading teams of junior economists to managing projects to time and budget; and Playing an active role developing the wider team of managers, executives and analysts. In addition, you will be responsible for building and nurturing a network of contacts, both internally across EY and externally within the wider market, to win new opportunities for the team. To qualify for the role you must have We are looking for an experienced professional with an Economics degree and at least 9+ years of relevant experience working in as a professional economist in consultancy, a regulated company, an economic regulator or a similar position. To be successful, you should have a track-record of delivering impactful work across multiple projects at the same time, as well as possessing strong business development and project management skills. You should also be able to demonstrate that you are an effective team leader, with experience of motivating staff and collaborating across different business disciplines to deliver on project objectives. There is a wealth of opportunity to grow your career at EY, which best suits candidates who are eager to succeed, and who proactively manage their own career path and personal development. Ideally, you'll also have For these roles, it would be advantageous to have knowledge of any of the following: A strong academic background in Economics, Business, Industrial Economics or Econometrics. A solid understanding of the economic principles and considerations in regulation, competition and public policy, and/or regulatory finance and econometrics; Experience applying economic theory and quantitative analysis to understand, assess and influence economic regulation and other market interventions, particularly in the TMT sector; Experience developing or assessing economic impact assessments and/or economic business cases for government policy interventions; and Experience with client relationship management, new business development and sales. Skills and attributes for success A logical and rational approach to complex problem solving using theoretical economics and robust quantitative analysis; Excellent written and verbal communication skills, with the ability to explain complex economic issues to non-technical stakeholders; Responds quickly to client requests, referring the issue to more senior staff where appropriate; Recognises opportunities to support clients and assists in identifying creative solutions; Strong interpersonal skills to build trusted relationships with clients, stakeholders and EY staff; Contributes pro-actively to building team spirit and works effectively across teams; Actively promotes the sharing of knowledge within the team; Delivers to demanding deadlines maintaining the discipline and quality of output; and Willingness to travel domestically and internationally. What working at EY offers EY offers a competitive remuneration package, where you'll be rewarded according to both your individual and overall team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we also offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Please note Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters! EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

Manager, Customer Supply Chain - German Speaking Develop strategic supply chain plans for key German retail partners Location: London Job Tags: Operations About The Role Manager, Customer Supply Chain - German Speaking Title: Manager, Customer Supply Chain Department: International Operations Location: London, UK or Germany, Remote Reporting Relationship: Director, Customer Supply Chain About the Company e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare. In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 25 consecutive quarters of net sales growth. We are the mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry. Culture and Compensation We believe the combination of our high-performance team culture, total compensation, workplace flexibility and care for the team is unmatched. We have a 'one team, one dream' total compensation philosophy where all employees can participate in our business success. In addition to competitive pay and benefits, we are proud of the following: • All employees are on the same bonus plan tied to our financial performance. Our bonus plan has paid 200% of target in each of the last three years • All employees receive equity at e.l.f. This includes a new hire grant and eligibility for an annual refresh grant. • Hybrid work environment • Half-day Fridays year-round Position Summary The Manager, Customer Supply Chain is responsible for delivering an excellent customer experience to our key customers. Partnering on day-to-day activities, as well as projects to deliver supply chain improvements both internally and externally. No two days are the same at e.l.f. Beauty. The customer supply chain manager will need to have the ability to adapt to situations as they arise, problem solving and delivering best-in-class customer service day in day out. The core of this role will be building relationships and collaborating with key retailers on everything from forecasting promotional events and innovation launches to identifying and mitigating supply risks, using customer in-stocks and sales data to identify potential stock shortages and working with the relevant stakeholders (internal and external) to improve them. Proactively communicating with customers, bringing outside knowledge into the demand plan and relaying information to the customers to enable them to plan their orders and manage their inventory appropriately. Responsibilities • Lead Customer Specific Supply Chain Projects and initiatives as this role serves as the single point of contact for e.l.f. Beauty to customer operations • Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics • Develop a deep understanding of the retail customer's distribution strategy and success metrics and help to build supply chain relationships and strategic approach with our key retailers • Strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) that can be shared to drive business • Proven influencing skills that deliver optimal productivity for both e.l.f. Beauty and the customers • Broad understanding of policies, processes and systems relating to retail distributor operations • Overseeing and ensuring smooth order processing with DC's and timely delivery to all customers with an extra focus on and extra activity such as Innovation planning and customer expansion • Support onboarding of new customers (internal and external contribution) • Provide weekly sell in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales and Operations stakeholders • Fill in weekly KPI's for fulfillment and In stocks working to a target of .5% • Be aware of our service levels for all accounts, providing analysis of the root cause and action plan, working alongside demand planning • Internal and external collaboration for alignment and opportunity identification • Participate and contribute to customer demand forecasting, maximizing forecast accuracy • Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence • Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer • Responsible for teaching and influencing the internal organization of the 'e.l.f. way' regarding customer expectations and execution for each customer within scope. Requirements • German and English speaking with 5+ years of experience desired in FMCG supply chain. • Bachelor's degree in Supply Chain or another analytical field preferred or equivalent experience • Experience of working within a startup business, where processes have been limited in maturity. Willing and able to identify opportunities for process improvement and lead projects to implement/improve processes • Excellent communication skills both verbal and written. • Ability to communicate with Senior management effectively and clearly • Proven experience of building and relationships with key customers and delivering results • Able to work autonomously, managing own workload • Entrepreneurial and not afraid to challenge the status quo. Can identify opportunities for improvement, and is willing to take the lead on projects that may be outside scope of their day-to-day responsibilities • Proven experience of business partnering with key functions, including sales, demand/supply planning, marketing to deliver on business objectives • Able to make decisions with little data or where data may be ambiguous • Excellent Excel Skills and knowledge • Proficient in Microsoft Suite (Word, PowerPoint, and Outlook) • Willingness to travel across the region as required

Purpose of the role The Group Head of Procurement will be responsible for setting the strategic direction, providing the visibility on performance and ensuring the operational execution of all procurement activity across the organisation. This includes the development of procurement processes, systems, and the supporting organisational framework to ensure value for money, risk mitigation, and compliance. This role will lead on the key group-level procurements, provide expert support to regional and functional teams on complex tenders, and actively promote collaboration and standardisation across the procurement landscape. The role holder will champion eSourcing initiatives and ensure a best-in-class approach to strategic sourcing and supplier management. ISP Principles Begin with our children and students.Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others. Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community. Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools. Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement. ISP Key Responsibilities Strategic Procurement Leadership Define and execute the Group Procurement Strategy aligned with organisational goals. Develop and roll out group-wide procurement policies, frameworks, and systems. Identify opportunities to leverage global spend and scale, delivering improved value and cost efficiency. Group/central Level Procurement Execution Lead major group-level tenders and negotiations, particularly in categories such as IT, ESG, Marketing, Facilities, and Capex. Actively manage high-value and high-impact sourcing projects and contractual negotiations. Collaboration and Regional Engagement Provide expert guidance and oversight on divisional and regional procurements. Work collaboratively with regional Procurement Managers to align strategies, share best practices, and drive consistency. Work collaboratively with Regional Finance Directors to ensure the right people are involved in procurements. Influence procurement behaviours across regions without direct reporting lines. Policy & Compliance Own and maintain the Group Procurement Policy and ensure regional policies and practices are aligned. Monitor compliance and implement corrective actions where necessary. Technology and eSourcing Drive the continued implementation and adoption of eSourcing tools across the group. Manage the relationship with the eSourcing technology provider to ensure effective system performance and user support. Capability Development Develop procurement capability across the group through training, mentoring, and best practice sharing. Build and shape the procurement function to meet future business needs. Skills, Qualifications and Experience Minimum 8-10 years' experience in strategic procurement or purchasing leadership roles. Experience in leading change and transformation across multi-national operation is advantageous Proven track record in leading large tenders and delivering significant commercial value. Experience implementing procurement systems and driving eSourcing adoption across a decentralised organisation. Strong knowledge of procurement best practices, contract law, and supplier relationship management. Understanding of category management, TCO (Total Cost of Ownership) and switching costs principles to support decision making. Excellent stakeholder management, able to influence at all levels across functions and cultures. Skilled negotiator with strong analytical and project management capabilities. Familiarity with ESG-related procurement considerations and responsible sourcing. Degree-level education in Business, Supply Chain, Procurement or related field. MCIPS (or working towards) preferred but not essential. Strategic thinker with a hands-on, pragmatic approach - gets involved. Collaborative and inclusive leadership style. Strong influencing and persuasion skills; able to support and challenge stakeholders, from developing specifications (business needs) through to negotiations and implementation plans. Capable and comfortable being recognised as the expert for all procurement matters. Sharp commercially insight ; able to identify opportunities and risks and implement best-value, fit-for-purpose solutions. High level of integrity and professionalism. Comfortable operating in a fast-paced, evolving organisation. ISP Commitment to Safeguarding Principles ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years' employment history. ISP Commitment to Diversity, Equity, Inclusion, and Belonging ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

Title: Manager, Customer Supply Chain Department: International Operations Location: London, UK or Germany, Remote Reporting Relationship: Director, Customer Supply Chain About the Company e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare. In our Fiscal year 24, we had net salesof$1 Billionandour business performance has been nothing short of extraordinary with 25 consecutive quarters of net sales growth. We are the mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5.Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment.We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry. Visit our Career Page to learn more about our team: Culture and Compensation We believe the combination of our high-performance team culture, total compensation, workplace flexibility and care for the team is unmatched. We have a "one team, one dream" total compensation philosophy where all employees can participate in our business success. In addition to competitive pay and benefits, we are proud of the following: • All employees are on the same bonus plan tied to our financial performance. Our bonus plan has paid 200% of target in each of the last three years • All employees receive equity at e.l.f. This includes a new hire grant and eligibility for an annual refresh grant. • Hybrid work environment • Half-day Fridays year-round Position Summary The Manager, Customer Supply Chain is responsible for delivering an excellent customer experience to our key customers. Partnering on day-to-day activities, as well as projects to deliver supply chain improvements both internally and externally. No two days are the same at e.l.f. Beauty. The customer supply chain manager will need to have the ability to adapt to situations as they arise, problem solving and delivering best-in-class customer service day in day out. The core of this role will be building relationships and collaborating with key retailers on everything from forecasting promotional events and innovation launches to identifying and mitigating supply risks, using customer in-stocks and sales data to identify potential stock shortages and working with the relevant stakeholders (internal and external) to improve them. Proactively communicating with customers, bringing outside knowledge into the demand plan and relaying information to the customers to enable them to plan their orders and manage their inventory appropriately. Responsibilities • Lead Customer Specific Supply Chain Projects and initiatives as this role serves as the single point of contact for e.l.f. Beauty to customer operations • Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics • Develop a deep understanding of the retail customer's distribution strategy and success metrics and help to build supply chain relationships and strategic approach with our key retailers • Strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) that can be shared to drive business • Proven influencing skills that deliver optimal productivity for both e.l.f. Beauty and the customers • Broad understanding of policies, processes and systems relating to retail distributor operations • Overseeing and ensuring smooth order processing with DC's and timely delivery to all customers with an extra focus on and extra activity such as Innovation planning and customer expansion • Support onboarding of new customers (internal and external contribution) • Provide weekly sell in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales and Operations stakeholders • Fill in weekly KPI's for fulfillment and In stocks working to a target of .5% • Be aware of our service levels for all accounts, providing analysis of the root cause and action plan, working alongside demand planning • Internal and external collaboration for alignment and opportunity identification • Participate and contribute to customer demand forecasting, maximizing forecast accuracy • Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence • Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer • Responsible for teaching and influencing the internal organization of the "e.l.f. way" regarding customer expectations and execution for each customer within scope. Requirements • German and English speaking with 5+ years of experience desired in FMCG supply chain. • Bachelor's degree in Supply Chain or another analytical field preferred or equivalent experience • Experience of working within a startup business, where processes have been limited in maturity. Willing and able to identify opportunities for process improvement and lead projects to implement/improve processes • Excellent communication skills both verbal and written. • Ability to communicate with Senior management effectively and clearly • Proven experience of building and relationships with key customers and delivering results • Able to work autonomously, managing own workload • Entrepreneurial and not afraid to challenge the status quo. Can identify opportunities for improvement, and is willing to take the lead on projects that may be outside scope of their day-to-day responsibilities • Proven experience of business partnering with key functions, including sales, demand/supply planning, marketing to deliver on business objectives • Able to make decisions with little data or where data may be ambiguous • Excellent Excel Skills and knowledge • Proficient in Microsoft Suite (Word, PowerPoint, and Outlook) • Willingness to travel across the region as required £0 - £0 a year