Regional Account Quality and Compliance Lead (EMEA) page is loaded Regional Account Quality and Compliance Lead (EMEA) Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado ayer job requisition id REQ430321 JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Account Quality and Compliance Lead (EMEA) The EMEA Account Quality & Compliance Lead provides quality oversight and support for work performed across multiple sites for a specific client account in the EMEA region, with particular emphasis on cGxP-related scope. The role holder is responsible for ensuring that work conducted by JLL facilities management teams, project teams and subcontractors at client sites across EMEA are performed in accordance with service agreements, quality agreements, JLL and Client procedures, ISO 9001:2015 and cGxP requirements. This role leads the Quality & Compliance team and activities for the account across the EMEA region. The role will also lead globally on coordination and collaboration efforts with the APAC and NAM regional Quality Leads, ensuring global alignment on reporting, quality programs and initiatives. ESSENTIAL FUNCTIONS Implement and maintain ISO 9001 and cGxP requirements on the account in region. Develop, implement and maintain the account Quality Management Plan (QMP), and serve as the account quality subject matter expert (SME) in EMEA. Lead/support the implementation and maintenance of the regional and/or site-based Quality Agreement between JLL and the client. Ensure regulatory, quality and training compliance on the account, through document reviews, self-assessments, audits, etc. Develop and implement Quality, risk and Compliance programs on the account, to ensure sustainability of service quality. Prepare and manage quality documentation e.g. SOPs, change control documentation, quality agreements, training materials, investigations, CAPA, etc. Lead and support JLL quality related complaints, change controls, deviations, investigations, root cause analysis (RCAs) and CAPAs. Perform qualification of cGxP impacting vendors, establish quality agreements, conduct vendor performance reviews and maintain the account approved supplier list (ASL). Interface and collaborate with client Quality team to ensure adherence to client procedures, compliant documentation, delivery of reports and address quality-related concerns. Represent JLL and act as the single-point-of-contact (SPOC) during client-related internal, external audits and regulatory inspections Support the EMEA and global internal audit programs, as well as the Global ISO 9001 certification audits. Perform regional account quality reviews, status reports and reports on critical/key quality-related performance measurements. Develop and sustain a quality-first culture and identify/implement quality & compliance improvements. Strategically lead staff by providing effective and clearly communicating expectations, accountabilities and providing feedback for continuous improvement. Mentor, develop, and train account team members and direct reports on quality and compliance matters. Lead global collaboration efforts with APAC and NAM regional quality leads, facilitating regular meetings and communication channels to ensure alignment on global quality initiatives. Monitor global quality performance metrics and provide regular reports to stakeholders on progress and areas for improvement. Collaborate with quality colleagues regionally and globally to share and reapply learnings, successes, and best practices. Coordinate and standardise quality practices across the account's EMEA sites to ensure consistency in compliance and performance. Support long-term planning initiatives geared toward operational excellence for the account. ACCOUNT/SITE SPECIFIC REQUIREMENTS Travel to various EMEA site locations as required to conduct investigations, on-site quality assessments, audits, training sessions, client meetings. EDUCATION AND EXPERIENCE BSc degree in life science, engineering or equivalent. Strong previous experience in quality and/or compliance in engineering, facilities design, and production/facility operations, lab operations or equivalent Prior experience working in a GMP environment preferably in pharmaceutical and/or biotechnology. Experience leading investigations, change control, root cause analysis (RCAs) and CAPAs in a regulated environment. Strong leadership experience and experience interacting at all levels. KNOWLEDGE, SKILLS, AND ABILITIES Strong knowledge and understanding of Quality Management Systems (GMP, ISO 9001, ISO 13485) and EMEA cGMP standards and regulations in Pharmaceuticals. Ability to communicate effectively in oral and written reports. Good customer service skills Must be self-motivated, detail oriented, comfortable working in a dynamic team environment with minimal supervision. Demonstrated ability to lead, influence with & without authority and partner with people across multiple business areas, including global teams Capable of writing detailed technical reports. Ability to multi-task and respond within deadlines. Excellent IT skills and proficient in Microsoft excel, word, outlook, power point and access. Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, .
Jul 24, 2025
Full time
Regional Account Quality and Compliance Lead (EMEA) page is loaded Regional Account Quality and Compliance Lead (EMEA) Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado ayer job requisition id REQ430321 JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Account Quality and Compliance Lead (EMEA) The EMEA Account Quality & Compliance Lead provides quality oversight and support for work performed across multiple sites for a specific client account in the EMEA region, with particular emphasis on cGxP-related scope. The role holder is responsible for ensuring that work conducted by JLL facilities management teams, project teams and subcontractors at client sites across EMEA are performed in accordance with service agreements, quality agreements, JLL and Client procedures, ISO 9001:2015 and cGxP requirements. This role leads the Quality & Compliance team and activities for the account across the EMEA region. The role will also lead globally on coordination and collaboration efforts with the APAC and NAM regional Quality Leads, ensuring global alignment on reporting, quality programs and initiatives. ESSENTIAL FUNCTIONS Implement and maintain ISO 9001 and cGxP requirements on the account in region. Develop, implement and maintain the account Quality Management Plan (QMP), and serve as the account quality subject matter expert (SME) in EMEA. Lead/support the implementation and maintenance of the regional and/or site-based Quality Agreement between JLL and the client. Ensure regulatory, quality and training compliance on the account, through document reviews, self-assessments, audits, etc. Develop and implement Quality, risk and Compliance programs on the account, to ensure sustainability of service quality. Prepare and manage quality documentation e.g. SOPs, change control documentation, quality agreements, training materials, investigations, CAPA, etc. Lead and support JLL quality related complaints, change controls, deviations, investigations, root cause analysis (RCAs) and CAPAs. Perform qualification of cGxP impacting vendors, establish quality agreements, conduct vendor performance reviews and maintain the account approved supplier list (ASL). Interface and collaborate with client Quality team to ensure adherence to client procedures, compliant documentation, delivery of reports and address quality-related concerns. Represent JLL and act as the single-point-of-contact (SPOC) during client-related internal, external audits and regulatory inspections Support the EMEA and global internal audit programs, as well as the Global ISO 9001 certification audits. Perform regional account quality reviews, status reports and reports on critical/key quality-related performance measurements. Develop and sustain a quality-first culture and identify/implement quality & compliance improvements. Strategically lead staff by providing effective and clearly communicating expectations, accountabilities and providing feedback for continuous improvement. Mentor, develop, and train account team members and direct reports on quality and compliance matters. Lead global collaboration efforts with APAC and NAM regional quality leads, facilitating regular meetings and communication channels to ensure alignment on global quality initiatives. Monitor global quality performance metrics and provide regular reports to stakeholders on progress and areas for improvement. Collaborate with quality colleagues regionally and globally to share and reapply learnings, successes, and best practices. Coordinate and standardise quality practices across the account's EMEA sites to ensure consistency in compliance and performance. Support long-term planning initiatives geared toward operational excellence for the account. ACCOUNT/SITE SPECIFIC REQUIREMENTS Travel to various EMEA site locations as required to conduct investigations, on-site quality assessments, audits, training sessions, client meetings. EDUCATION AND EXPERIENCE BSc degree in life science, engineering or equivalent. Strong previous experience in quality and/or compliance in engineering, facilities design, and production/facility operations, lab operations or equivalent Prior experience working in a GMP environment preferably in pharmaceutical and/or biotechnology. Experience leading investigations, change control, root cause analysis (RCAs) and CAPAs in a regulated environment. Strong leadership experience and experience interacting at all levels. KNOWLEDGE, SKILLS, AND ABILITIES Strong knowledge and understanding of Quality Management Systems (GMP, ISO 9001, ISO 13485) and EMEA cGMP standards and regulations in Pharmaceuticals. Ability to communicate effectively in oral and written reports. Good customer service skills Must be self-motivated, detail oriented, comfortable working in a dynamic team environment with minimal supervision. Demonstrated ability to lead, influence with & without authority and partner with people across multiple business areas, including global teams Capable of writing detailed technical reports. Ability to multi-task and respond within deadlines. Excellent IT skills and proficient in Microsoft excel, word, outlook, power point and access. Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, .
Senior Technical Account Manager page is loaded Senior Technical Account Manager Apply remote type Remote locations Remote UK time type Full time posted on Posted Today job requisition id R-046157 About the job The Red Hat Global Services team is looking for a Technical Account Manager to join us in the UK in a remote position. In this role, you are going to provide personalized, attentive support and mentorship, building high-value relationships with a small set of enterprise customers as you try to understand their IT infrastructure, internal processes, and business needs. You will ensure that our customers receive access to solutions that enable their technical environments to run efficiently. As a Technical Account Manager, you work closely with internal resources such as Support Delivery, Engineering, and Product Management depending on the customers' environments and needs and facilitate cooperation with their other vendors, and advocate on their behalf. In this position, you are building up, maintaining, and growing long-lasting loyalty between Red Hat and our customers. You have the opportunity to shape the future of our technology along with subject matter experts and developers in the Open Source Community. What you will do Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities Understand customers' technical infrastructure, hardware, processes, and products Deliver key portfolio updates and assist customers with product upgrades Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies Perform initial or secondary investigations and respond to online and phone support requests Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams Provide advice and guidance to customers about their current and future use of Red Hat's offerings Perform technical reviews and share knowledge to proactively identify and prevent issues Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans Build a sense of trust with customers and serve as their advocate within Red Hat Engage with Red Hat Engineering teams to help develop solutions, based on customer engagements, as well as personal experience, that guide platform adoption Ensure high level of customer experience with each qualified engagement Analyze and present periodic reviews of operational performance to customer leadership Establish and maintain parity with Red Hat's open hybrid cloud strategy Delivering trainings and presentations to customers staff Travel, as necessary, to visit customers or internal events What you will bring Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift), containers, Kubernetes, and IT automation Experience with Cloud computing infrastructure solutions (such as OpenShift and OpenStack) and their concepts Strong understanding of Linux and related technologies such as, but not limited to, networking and storage Prior experience in a support, development, engineering, or quality assurance organization Ability to handle multiple issues and projects, while maintaining a high attention to detail Ability to manage and grow existing enterprise customer relationships Excellent verbal and written communication skills in English, with the ability to explain complex information to customers clearly and concisely Willingness to pursue certifications, such as RHCE, RHCA, etc. Efficient time management, as well as the ability to prioritize tasks according to their importance/urgency Ability to manage multiple issues and projects with focus on detail, while not losing sight of the overall picture Be able to communicate effectively how Red Hat's offerings align to customer needs and use-cases The following are considered a plus Bachelor's degree in a technology-related discipline, preferably computer science or engineering Red Hat certifications such as, RHCE and RHCA Previous hands-on experience with Red Hat technologies, such as Enterprise Linux (RHEL), Satellite, OpenShift Container Platform, OpenStack Platform, Ansible Automation Platform, etc. Experience with cloud computing and cloud providers, such as Microsoft Azure, Amazon Web Services (AWS), Google Compute Platform (GCP) or IBM Cloud Comprehension of continuous integration (CI) and continuous delivery (CD) concepts Prior experience serving in a technical leadership or mentorship role About Red Hat Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply. Similar Jobs (2) Strategic Account Manager - CPG remote type Hybrid locations Remote UK time type Full time posted on Posted 28 Days Ago EMEA Telco Senior Account Solution Architect remote type Hybrid locations Remote UK time type Full time posted on Posted 15 Days Ago
Jul 23, 2025
Full time
Senior Technical Account Manager page is loaded Senior Technical Account Manager Apply remote type Remote locations Remote UK time type Full time posted on Posted Today job requisition id R-046157 About the job The Red Hat Global Services team is looking for a Technical Account Manager to join us in the UK in a remote position. In this role, you are going to provide personalized, attentive support and mentorship, building high-value relationships with a small set of enterprise customers as you try to understand their IT infrastructure, internal processes, and business needs. You will ensure that our customers receive access to solutions that enable their technical environments to run efficiently. As a Technical Account Manager, you work closely with internal resources such as Support Delivery, Engineering, and Product Management depending on the customers' environments and needs and facilitate cooperation with their other vendors, and advocate on their behalf. In this position, you are building up, maintaining, and growing long-lasting loyalty between Red Hat and our customers. You have the opportunity to shape the future of our technology along with subject matter experts and developers in the Open Source Community. What you will do Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities Understand customers' technical infrastructure, hardware, processes, and products Deliver key portfolio updates and assist customers with product upgrades Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies Perform initial or secondary investigations and respond to online and phone support requests Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams Provide advice and guidance to customers about their current and future use of Red Hat's offerings Perform technical reviews and share knowledge to proactively identify and prevent issues Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans Build a sense of trust with customers and serve as their advocate within Red Hat Engage with Red Hat Engineering teams to help develop solutions, based on customer engagements, as well as personal experience, that guide platform adoption Ensure high level of customer experience with each qualified engagement Analyze and present periodic reviews of operational performance to customer leadership Establish and maintain parity with Red Hat's open hybrid cloud strategy Delivering trainings and presentations to customers staff Travel, as necessary, to visit customers or internal events What you will bring Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift), containers, Kubernetes, and IT automation Experience with Cloud computing infrastructure solutions (such as OpenShift and OpenStack) and their concepts Strong understanding of Linux and related technologies such as, but not limited to, networking and storage Prior experience in a support, development, engineering, or quality assurance organization Ability to handle multiple issues and projects, while maintaining a high attention to detail Ability to manage and grow existing enterprise customer relationships Excellent verbal and written communication skills in English, with the ability to explain complex information to customers clearly and concisely Willingness to pursue certifications, such as RHCE, RHCA, etc. Efficient time management, as well as the ability to prioritize tasks according to their importance/urgency Ability to manage multiple issues and projects with focus on detail, while not losing sight of the overall picture Be able to communicate effectively how Red Hat's offerings align to customer needs and use-cases The following are considered a plus Bachelor's degree in a technology-related discipline, preferably computer science or engineering Red Hat certifications such as, RHCE and RHCA Previous hands-on experience with Red Hat technologies, such as Enterprise Linux (RHEL), Satellite, OpenShift Container Platform, OpenStack Platform, Ansible Automation Platform, etc. Experience with cloud computing and cloud providers, such as Microsoft Azure, Amazon Web Services (AWS), Google Compute Platform (GCP) or IBM Cloud Comprehension of continuous integration (CI) and continuous delivery (CD) concepts Prior experience serving in a technical leadership or mentorship role About Red Hat Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply. Similar Jobs (2) Strategic Account Manager - CPG remote type Hybrid locations Remote UK time type Full time posted on Posted 28 Days Ago EMEA Telco Senior Account Solution Architect remote type Hybrid locations Remote UK time type Full time posted on Posted 15 Days Ago
Regional Account Quality and Compliance Lead (EMEA) page is loaded Regional Account Quality and Compliance Lead (EMEA) Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado ayer job requisition id REQ430321 JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Account Quality and Compliance Lead (EMEA) The EMEA Account Quality & Compliance Lead provides quality oversight and support for work performed across multiple sites for a specific client account in the EMEA region, with particular emphasis on cGxP-related scope. The role holder is responsible for ensuring that work conducted by JLL facilities management teams, project teams and subcontractors at client sites across EMEA are performed in accordance with service agreements, quality agreements, JLL and Client procedures, ISO 9001:2015 and cGxP requirements. This role leads the Quality & Compliance team and activities for the account across the EMEA region. The role will also lead globally on coordination and collaboration efforts with the APAC and NAM regional Quality Leads, ensuring global alignment on reporting, quality programs and initiatives. ESSENTIAL FUNCTIONS Implement and maintain ISO 9001 and cGxP requirements on the account in region. Develop, implement and maintain the account Quality Management Plan (QMP), and serve as the account quality subject matter expert (SME) in EMEA. Lead/support the implementation and maintenance of the regional and/or site-based Quality Agreement between JLL and the client. Ensure regulatory, quality and training compliance on the account, through document reviews, self-assessments, audits, etc. Develop and implement Quality, risk and Compliance programs on the account, to ensure sustainability of service quality. Prepare and manage quality documentation e.g. SOPs, change control documentation, quality agreements, training materials, investigations, CAPA, etc. Lead and support JLL quality related complaints, change controls, deviations, investigations, root cause analysis (RCAs) and CAPAs. Perform qualification of cGxP impacting vendors, establish quality agreements, conduct vendor performance reviews and maintain the account approved supplier list (ASL). Interface and collaborate with client Quality team to ensure adherence to client procedures, compliant documentation, delivery of reports and address quality-related concerns. Represent JLL and act as the single-point-of-contact (SPOC) during client-related internal, external audits and regulatory inspections Support the EMEA and global internal audit programs, as well as the Global ISO 9001 certification audits. Perform regional account quality reviews, status reports and reports on critical/key quality-related performance measurements. Develop and sustain a quality-first culture and identify/implement quality & compliance improvements. Strategically lead staff by providing effective and clearly communicating expectations, accountabilities and providing feedback for continuous improvement. Mentor, develop, and train account team members and direct reports on quality and compliance matters. Lead global collaboration efforts with APAC and NAM regional quality leads, facilitating regular meetings and communication channels to ensure alignment on global quality initiatives. Monitor global quality performance metrics and provide regular reports to stakeholders on progress and areas for improvement. Collaborate with quality colleagues regionally and globally to share and reapply learnings, successes, and best practices. Coordinate and standardise quality practices across the account's EMEA sites to ensure consistency in compliance and performance. Support long-term planning initiatives geared toward operational excellence for the account. ACCOUNT/SITE SPECIFIC REQUIREMENTS Travel to various EMEA site locations as required to conduct investigations, on-site quality assessments, audits, training sessions, client meetings. EDUCATION AND EXPERIENCE BSc degree in life science, engineering or equivalent. Strong previous experience in quality and/or compliance in engineering, facilities design, and production/facility operations, lab operations or equivalent Prior experience working in a GMP environment preferably in pharmaceutical and/or biotechnology. Experience leading investigations, change control, root cause analysis (RCAs) and CAPAs in a regulated environment. Strong leadership experience and experience interacting at all levels. KNOWLEDGE, SKILLS, AND ABILITIES Strong knowledge and understanding of Quality Management Systems (GMP, ISO 9001, ISO 13485) and EMEA cGMP standards and regulations in Pharmaceuticals. Ability to communicate effectively in oral and written reports. Good customer service skills Must be self-motivated, detail oriented, comfortable working in a dynamic team environment with minimal supervision. Demonstrated ability to lead, influence with & without authority and partner with people across multiple business areas, including global teams Capable of writing detailed technical reports. Ability to multi-task and respond within deadlines. Excellent IT skills and proficient in Microsoft excel, word, outlook, power point and access. Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, .
Jul 10, 2025
Full time
Regional Account Quality and Compliance Lead (EMEA) page is loaded Regional Account Quality and Compliance Lead (EMEA) Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado ayer job requisition id REQ430321 JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Account Quality and Compliance Lead (EMEA) The EMEA Account Quality & Compliance Lead provides quality oversight and support for work performed across multiple sites for a specific client account in the EMEA region, with particular emphasis on cGxP-related scope. The role holder is responsible for ensuring that work conducted by JLL facilities management teams, project teams and subcontractors at client sites across EMEA are performed in accordance with service agreements, quality agreements, JLL and Client procedures, ISO 9001:2015 and cGxP requirements. This role leads the Quality & Compliance team and activities for the account across the EMEA region. The role will also lead globally on coordination and collaboration efforts with the APAC and NAM regional Quality Leads, ensuring global alignment on reporting, quality programs and initiatives. ESSENTIAL FUNCTIONS Implement and maintain ISO 9001 and cGxP requirements on the account in region. Develop, implement and maintain the account Quality Management Plan (QMP), and serve as the account quality subject matter expert (SME) in EMEA. Lead/support the implementation and maintenance of the regional and/or site-based Quality Agreement between JLL and the client. Ensure regulatory, quality and training compliance on the account, through document reviews, self-assessments, audits, etc. Develop and implement Quality, risk and Compliance programs on the account, to ensure sustainability of service quality. Prepare and manage quality documentation e.g. SOPs, change control documentation, quality agreements, training materials, investigations, CAPA, etc. Lead and support JLL quality related complaints, change controls, deviations, investigations, root cause analysis (RCAs) and CAPAs. Perform qualification of cGxP impacting vendors, establish quality agreements, conduct vendor performance reviews and maintain the account approved supplier list (ASL). Interface and collaborate with client Quality team to ensure adherence to client procedures, compliant documentation, delivery of reports and address quality-related concerns. Represent JLL and act as the single-point-of-contact (SPOC) during client-related internal, external audits and regulatory inspections Support the EMEA and global internal audit programs, as well as the Global ISO 9001 certification audits. Perform regional account quality reviews, status reports and reports on critical/key quality-related performance measurements. Develop and sustain a quality-first culture and identify/implement quality & compliance improvements. Strategically lead staff by providing effective and clearly communicating expectations, accountabilities and providing feedback for continuous improvement. Mentor, develop, and train account team members and direct reports on quality and compliance matters. Lead global collaboration efforts with APAC and NAM regional quality leads, facilitating regular meetings and communication channels to ensure alignment on global quality initiatives. Monitor global quality performance metrics and provide regular reports to stakeholders on progress and areas for improvement. Collaborate with quality colleagues regionally and globally to share and reapply learnings, successes, and best practices. Coordinate and standardise quality practices across the account's EMEA sites to ensure consistency in compliance and performance. Support long-term planning initiatives geared toward operational excellence for the account. ACCOUNT/SITE SPECIFIC REQUIREMENTS Travel to various EMEA site locations as required to conduct investigations, on-site quality assessments, audits, training sessions, client meetings. EDUCATION AND EXPERIENCE BSc degree in life science, engineering or equivalent. Strong previous experience in quality and/or compliance in engineering, facilities design, and production/facility operations, lab operations or equivalent Prior experience working in a GMP environment preferably in pharmaceutical and/or biotechnology. Experience leading investigations, change control, root cause analysis (RCAs) and CAPAs in a regulated environment. Strong leadership experience and experience interacting at all levels. KNOWLEDGE, SKILLS, AND ABILITIES Strong knowledge and understanding of Quality Management Systems (GMP, ISO 9001, ISO 13485) and EMEA cGMP standards and regulations in Pharmaceuticals. Ability to communicate effectively in oral and written reports. Good customer service skills Must be self-motivated, detail oriented, comfortable working in a dynamic team environment with minimal supervision. Demonstrated ability to lead, influence with & without authority and partner with people across multiple business areas, including global teams Capable of writing detailed technical reports. Ability to multi-task and respond within deadlines. Excellent IT skills and proficient in Microsoft excel, word, outlook, power point and access. Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, .
Azure Infrastructure Analyst EMEA - Virtual This role will focus on: Would you like to put your skills to the test within a complex, global FTSE 50 business environment? If you are curious, read on... Firstly, this is fully remote role. So if you're looking for a better work/life balance, then this could be the answer. You will be working within the group-wide Watson-Marlow IT Infrastructure team, and supporting the Azure hosting services across all of our Global sites. You will be monitoring and maintaining the private cloud hosting infrastructure of our Dynamics ERP platform, optimising the performance of group systems. Some of the responsibilities you will enjoy will include: Supporting introduction of Azure DevOps. Building out Azure services for strategic projects such as Dynamics 365 and Azure data services. Review application and systems logs and proactively manage any issues. Support the movement of servers out of local sites and into Azure. Staying up-to-date with current Infrastructure trends and standards to inform continuous improvement of our systems and procedures. As you would imagine, there is much more to it, but you get the gist... To be successful in this role, youwill need: Some experience of working with Azure hosting platforms in a commercial environment. Knowledge of networking and security systems, and working on third party hosts. The confidence to work independently as required, but reach out for support when needed. Excellent collaboration skills with the ability to seamlessly work within a diverse global team. This role could be based in the UK, or somewhere in mainland Europe. Closing date: Friday 5th August 2022 Why Watson-Marlow: At Watson-Marlow Fluid Technology Group you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job. Our business is built by a diverse team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference. As a growing and ambitious organisation with a presence in over60 global locations and across multiple markets, we can offer you the workingenvironment and support needed to be successful. We are committed toachieving workforce diversity and creating an inclusive working environment. Wewelcome all applications irrespective of social and cultural background, age,gender, disability, sexual orientation or religious belief. What's in it for me? Weoffer a range of attractive staff benefits including accessible employeeforums, comprehensive pension packages, flexible working arrangements, privatemedical healthcare for all employees and inclusive employment practices. About Watson-Marlow Every day, we help companies across the globe to bemore efficient and sustainable. Watson-Marlow FluidTechnology Group (WMFTG) is the world leader in niche peristaltic pumps andassociated fluid path technologies. Comprising ten established brands, eachwith their area of expertise, but together offering our customers unrivalledsolutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineeringplc, we are proud to be a FTSE 100 company.
Sep 24, 2022
Full time
Azure Infrastructure Analyst EMEA - Virtual This role will focus on: Would you like to put your skills to the test within a complex, global FTSE 50 business environment? If you are curious, read on... Firstly, this is fully remote role. So if you're looking for a better work/life balance, then this could be the answer. You will be working within the group-wide Watson-Marlow IT Infrastructure team, and supporting the Azure hosting services across all of our Global sites. You will be monitoring and maintaining the private cloud hosting infrastructure of our Dynamics ERP platform, optimising the performance of group systems. Some of the responsibilities you will enjoy will include: Supporting introduction of Azure DevOps. Building out Azure services for strategic projects such as Dynamics 365 and Azure data services. Review application and systems logs and proactively manage any issues. Support the movement of servers out of local sites and into Azure. Staying up-to-date with current Infrastructure trends and standards to inform continuous improvement of our systems and procedures. As you would imagine, there is much more to it, but you get the gist... To be successful in this role, youwill need: Some experience of working with Azure hosting platforms in a commercial environment. Knowledge of networking and security systems, and working on third party hosts. The confidence to work independently as required, but reach out for support when needed. Excellent collaboration skills with the ability to seamlessly work within a diverse global team. This role could be based in the UK, or somewhere in mainland Europe. Closing date: Friday 5th August 2022 Why Watson-Marlow: At Watson-Marlow Fluid Technology Group you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job. Our business is built by a diverse team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference. As a growing and ambitious organisation with a presence in over60 global locations and across multiple markets, we can offer you the workingenvironment and support needed to be successful. We are committed toachieving workforce diversity and creating an inclusive working environment. Wewelcome all applications irrespective of social and cultural background, age,gender, disability, sexual orientation or religious belief. What's in it for me? Weoffer a range of attractive staff benefits including accessible employeeforums, comprehensive pension packages, flexible working arrangements, privatemedical healthcare for all employees and inclusive employment practices. About Watson-Marlow Every day, we help companies across the globe to bemore efficient and sustainable. Watson-Marlow FluidTechnology Group (WMFTG) is the world leader in niche peristaltic pumps andassociated fluid path technologies. Comprising ten established brands, eachwith their area of expertise, but together offering our customers unrivalledsolutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineeringplc, we are proud to be a FTSE 100 company.
Programme Manager - Environmental Sustainability Lead ABOUT THE ROLE The fifteen Academic Health Science Networks, who are all commissioned in the UK by NHS England, NHS Improvement and the Office for Life Sciences, work with innovators and the frontline of the NHS to improve services and bring more innovation into clinical practise to benefit patients and improve productivity. The AHSN Network has established a Community of Interest (COI) for Environmental Sustainability. This has prioritised shared learning across the NHS to mitigate greenhouse gases through innovation. The COI meets regularly and is a very powerful means of sharing best practice and innovation, engaging innovators and policymakers. KSS AHSN, in conjunction with Oxford AHSN, are recruiting for an Environmental Sustainability Lead. The role holder will be the responsible Programme Manager, working closely with a broad range of partners and stakeholders, to both lead and grow the Environmental Sustainability function of both AHSNs. The role is critical in enabling the AHSN organisations to contribute to the delivery of a substantial programme, in line with priorities set by NHS England policymakers and Greener NHS. NHS priorities include a range of objectives to enable more sustainable healthcare, including; putting in place initiatives to reduce demand on the NHS improved use of resources (including supply chain and standardising consumables to reduce complexity) utilising data/technology in offsetting climate change increasing the application of more sustainable reuse and recycling. The role involves ensuring that all of the major AHSN programmes take into account their environmental impact, including carbon footprint and wider ecological implications on the NHS and that sustainability cases are produced in a consistent manner, using an agreed methodology. This also involves calculating the impact using a sustainability toolkit, in conjunction with broader business case development. The role holder will be based at Oxford AHSNs primary place of business, but will predominantly work remotely. However, due to the nature of the role, the role holder will be required to periodically travel within the Oxford footprint and occasionally to other locations within the UK, including the Kent, Surrey, Sussex (KSS) geography. KEY RESPONSIBILITIES In summary, the role comprises three broad components: Engagement - linking up across the regional health and care system on major initiatives on sustainability, including a broad range of key partners and stakeholders Representation - acting as the sustainability programme lead for both KSS and Oxford AHSNs, also representing both AHSNs in local and national forums on our sustainability programmes Delivery - this is not a coordination role, the post holder will need to manage and deliver at least two substantial sustainability programmes, working with the other AHSN programmes and other AHSNs. More specifically, the role involves; prioritising opportunities, focusing on key areas to influence delivery of tangible benefits, to help build a sustainable and secure supply chain for the future contributing towards a more over-arching and strategic approach to what have, to date, been typically more local and piecemeal solutions taking advantage of and developing more significant steps to improve new ways of working facilitating collaboration and sharing best practice between NHS institutions, within the footprints of the two AHSNs supporting the prioritisation and uptake of innovation by the NHS, in the regions establishing, maintaining and developing effective and constructive working relationships across the region and nationally. KEY SKILLS AND EXPERTISE You will be the right person for this job if: You have experience and knowledge of health and care systems and system improvement. You are passionate about solving problems, no matter if they're big or small; and have a strong mindset of getting things done. You actively identify opportunities, deliver improvements, and proactively implement and follow project/programme management methodologies and processes. You are great at managing expectations, ensuring delivery of the highest quality service, and soliciting and acting on stakeholder feedback. You have great communication skills (verbal and written), especially when it comes to communicating and documenting programme statuses and recommendations to stakeholders and team members. KEY TERMS AND BENEFITS You'll benefit from: A competitive salary, with full-time hours of work at 37.5 hrs per week, excluding lunch breaks. A starting rate of 33 days annual leave (pro-rata), rising to 35 days after five years. We offer flexible working and flexible working hours. The company currently offers a tax-efficient salary sacrifice scheme with any registered pension scheme, as specified by the employee. A workplace pension scheme is also offered to AHSN staff and if you meet the criteria, you will be automatically enrolled into the AHSN pension scheme when you join the organisation at month 1. KSS AHSN values the health and wellbeing of its staff. We pride ourselves in maintaining this organisational value and encourage a healthy work/life balance for our entire workforce. HOW TO APPLY **IMPORTANT INFORMATION** All applications must be received via our recruitment platform, Applied via the URL address provided. Direct applications cannot be accepted. It is advised that you review the full job description and person specification ahead of applying, to ensure your suitability to the role. You need do to start the process is click on the blue button on the top right. You'll answer some questions that are related to your day-to-day job. After the job closes, your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. If you are shortlisted, we'll invite you to the next step, which may include a brief telephone call and then a formal interview. Also, we love giving feedback, so at the end of the application process we will share how well you performed. The closing date of this recruitment is Tuesday, 14th December 2021 We expect to be holding initial remote interviews for this role, early January 2022. VALUES AND BEHAVIOURS Our values and behaviours are important to us. We have developed a clear vision for the direction of the company. In conjuction with our staff, we have developed a values and behaviours framework, in order to underpin our vision, applicants and employees will be expected to demonstrate an understanding of and commitment to these values and behaviours, which will be assessed through the recruitment, selection and appraisal processes. DIVERSITY AND EQUAL OPPORTUNITIES We are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. It is the desire of KSS AHSN to broaden diversity within its current workforce and to ensure that all new, existing and prospective employees are treated fairly through the principles of equal treatment and promotion of diversity. Along with all 15 AHSN's in the AHSN Network, we are signed up to a series of pledges to further underpin our diversity and innovation agenda. **STRICTLY NO AGENCIES - THANK YOU**
Dec 01, 2021
Full time
Programme Manager - Environmental Sustainability Lead ABOUT THE ROLE The fifteen Academic Health Science Networks, who are all commissioned in the UK by NHS England, NHS Improvement and the Office for Life Sciences, work with innovators and the frontline of the NHS to improve services and bring more innovation into clinical practise to benefit patients and improve productivity. The AHSN Network has established a Community of Interest (COI) for Environmental Sustainability. This has prioritised shared learning across the NHS to mitigate greenhouse gases through innovation. The COI meets regularly and is a very powerful means of sharing best practice and innovation, engaging innovators and policymakers. KSS AHSN, in conjunction with Oxford AHSN, are recruiting for an Environmental Sustainability Lead. The role holder will be the responsible Programme Manager, working closely with a broad range of partners and stakeholders, to both lead and grow the Environmental Sustainability function of both AHSNs. The role is critical in enabling the AHSN organisations to contribute to the delivery of a substantial programme, in line with priorities set by NHS England policymakers and Greener NHS. NHS priorities include a range of objectives to enable more sustainable healthcare, including; putting in place initiatives to reduce demand on the NHS improved use of resources (including supply chain and standardising consumables to reduce complexity) utilising data/technology in offsetting climate change increasing the application of more sustainable reuse and recycling. The role involves ensuring that all of the major AHSN programmes take into account their environmental impact, including carbon footprint and wider ecological implications on the NHS and that sustainability cases are produced in a consistent manner, using an agreed methodology. This also involves calculating the impact using a sustainability toolkit, in conjunction with broader business case development. The role holder will be based at Oxford AHSNs primary place of business, but will predominantly work remotely. However, due to the nature of the role, the role holder will be required to periodically travel within the Oxford footprint and occasionally to other locations within the UK, including the Kent, Surrey, Sussex (KSS) geography. KEY RESPONSIBILITIES In summary, the role comprises three broad components: Engagement - linking up across the regional health and care system on major initiatives on sustainability, including a broad range of key partners and stakeholders Representation - acting as the sustainability programme lead for both KSS and Oxford AHSNs, also representing both AHSNs in local and national forums on our sustainability programmes Delivery - this is not a coordination role, the post holder will need to manage and deliver at least two substantial sustainability programmes, working with the other AHSN programmes and other AHSNs. More specifically, the role involves; prioritising opportunities, focusing on key areas to influence delivery of tangible benefits, to help build a sustainable and secure supply chain for the future contributing towards a more over-arching and strategic approach to what have, to date, been typically more local and piecemeal solutions taking advantage of and developing more significant steps to improve new ways of working facilitating collaboration and sharing best practice between NHS institutions, within the footprints of the two AHSNs supporting the prioritisation and uptake of innovation by the NHS, in the regions establishing, maintaining and developing effective and constructive working relationships across the region and nationally. KEY SKILLS AND EXPERTISE You will be the right person for this job if: You have experience and knowledge of health and care systems and system improvement. You are passionate about solving problems, no matter if they're big or small; and have a strong mindset of getting things done. You actively identify opportunities, deliver improvements, and proactively implement and follow project/programme management methodologies and processes. You are great at managing expectations, ensuring delivery of the highest quality service, and soliciting and acting on stakeholder feedback. You have great communication skills (verbal and written), especially when it comes to communicating and documenting programme statuses and recommendations to stakeholders and team members. KEY TERMS AND BENEFITS You'll benefit from: A competitive salary, with full-time hours of work at 37.5 hrs per week, excluding lunch breaks. A starting rate of 33 days annual leave (pro-rata), rising to 35 days after five years. We offer flexible working and flexible working hours. The company currently offers a tax-efficient salary sacrifice scheme with any registered pension scheme, as specified by the employee. A workplace pension scheme is also offered to AHSN staff and if you meet the criteria, you will be automatically enrolled into the AHSN pension scheme when you join the organisation at month 1. KSS AHSN values the health and wellbeing of its staff. We pride ourselves in maintaining this organisational value and encourage a healthy work/life balance for our entire workforce. HOW TO APPLY **IMPORTANT INFORMATION** All applications must be received via our recruitment platform, Applied via the URL address provided. Direct applications cannot be accepted. It is advised that you review the full job description and person specification ahead of applying, to ensure your suitability to the role. You need do to start the process is click on the blue button on the top right. You'll answer some questions that are related to your day-to-day job. After the job closes, your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. If you are shortlisted, we'll invite you to the next step, which may include a brief telephone call and then a formal interview. Also, we love giving feedback, so at the end of the application process we will share how well you performed. The closing date of this recruitment is Tuesday, 14th December 2021 We expect to be holding initial remote interviews for this role, early January 2022. VALUES AND BEHAVIOURS Our values and behaviours are important to us. We have developed a clear vision for the direction of the company. In conjuction with our staff, we have developed a values and behaviours framework, in order to underpin our vision, applicants and employees will be expected to demonstrate an understanding of and commitment to these values and behaviours, which will be assessed through the recruitment, selection and appraisal processes. DIVERSITY AND EQUAL OPPORTUNITIES We are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. It is the desire of KSS AHSN to broaden diversity within its current workforce and to ensure that all new, existing and prospective employees are treated fairly through the principles of equal treatment and promotion of diversity. Along with all 15 AHSN's in the AHSN Network, we are signed up to a series of pledges to further underpin our diversity and innovation agenda. **STRICTLY NO AGENCIES - THANK YOU**
