Head of Operations - Product Operations & Data Insights (Maternity Cover) Operations Shoreditch

We are seeking a strategic and hands-on 12 months FTCmaternity coverHead of Operations to lead our Product Operations and Data Insights functions for maternity cover. This is a pivotal role for someone who thrives at the intersection of data, operations, and business strategy. You'll shape how our business uses insights to drive decision-making, while also ensuring our product operation.

What you can expect to be doing:

• Develop and implement operational frameworks for monitoring product performance, quality, and controls.
• Supply accurate and timely operational and product data to internal teams including Finance, Marketing, Product, and Leadership.
• Partner with Product Managers to support feature rollout, performance tracking, and post-launch reviews.
• Ensure cross-functional alignment between product development, business needs, and go-to-market strategies.

• Build and lead a high-performing data insights team that provides clear, actionable analysis to stakeholders across the business.
• Shape the function to go beyond surface metrics, developing a strong hypothesis-driven approach to problem-solving.
• Identify and prioritise the critical questions the business needs to answer, aligning analytics efforts with strategic priorities.
• Translate complex data findings into narratives that drive clarity, alignment, and action at all levels of the organisation.

• Operate as a thought partner to senior leadership, influencing company-wide initiatives through operational insight and data-driven thinking.
• Build scalable processes and systems that allow both the Product Ops and Data Insights functions to evolve as the company grows.
• Foster a culture of collaboration, accountability, and continuous improvement across the teams.
• Own and manage resources, hiring plans, and performance management.

What we're looking for:

• Proven experience in a senior operations, data, or analytics leadership role, ideally in a fast-paced technology or product-led environment.
• Strong background in data, comfortable interpreting and challenging data, and leading analytics teams.
• Demonstrated ability to establish scalable operational practices in cross-functional settings.
• Strategic mindset with a hands-on approach to execution and problem-solving.
• Excellent stakeholder management skills, able to influence and partner effectively across all levels of the organisation.
• Skilled at uncovering and framing the "real" questions that drive impact, not just answering what's asked.
• Comfortable leading multiple teams and functions in a high-growth environment.

Nice to have

• Experience working in a product-led or B2C business.
• Familiarity with modern data tooling (e.g., SQL, Databricks, etc.).
• Degree in Mathematics, Statistics, Economics or a related field.

What we're really looking for: ️

Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.

Although we're in the financial space, and under the scrutiny that comes with it, the current operations team works well together, and even sometimes with a smile. We're sure you've got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you.

We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn't matter to us.

At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.

Working Hours

• Monday to Thursday: 9:00 AM - 6:00 PM
• Friday: 8:00 AM - 4:00 PM (Start your weekend early!)

Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend!

PERKS

• Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
• Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000. Plan ahead with confidence while you grow your career!
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription for UK-based employees
• We are an equal-opportunity employer and value diversity
• Flexible working arrangements
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year ️
• Annual training budget for courses, workshops, or conferences to help you advance your career.
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
• Company laptop
• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup

Our Interview Process:

1. Video screen with someone from our Talent team
2. Video interview with the hiring manager
3. Final interview with Head of Operations & Principal Operations Manager

About Chip

Chip's mission is to make your life wealthy

We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions.

We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth.

The Sunday Times listed Chip as the 6th fastest growing tech company in Britain and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.

Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip.

Our vision

To be the most personal digital wealth manager in the UK

Who we are

Chip has a creative and diverse team of 180, from all different backgrounds and industries. We're driven and passionate people, but no one takes themselves too seriously.

Don't just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022 & 2024 British Bank Awards.

Our Values

Be ACCOUNTABLE

Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible

Be BOLD

Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers

Be COLLABORATIVE

Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Note to Agencies

Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.