Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key Responsibilities: Respond to incoming technical support incidents, requests, and changes Manage your personal call queue and ensure timely resolution Communicate updates and maintain ongoing customer engagement Handle password resets and hardware part orders Escalate issues to 2nd & 3rd Line Support when necessary Collaborate with internal teams including Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What You'll Bring: Strong communication and customer service skills Ability to manage and resolve technical issues efficiently A proactive mindset with a focus on continuous improvement Eligibility for SC Clearance (or already cleared) Benefits: Contributory pension scheme Medical and dental cover Employee Assistance Program 22 days holiday + bank holidays Maternity, paternity, and shared parental leave Sick pay If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days then we will not be progressing with your application. Thank you for your understanding
Jul 23, 2025
Contractor
Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key Responsibilities: Respond to incoming technical support incidents, requests, and changes Manage your personal call queue and ensure timely resolution Communicate updates and maintain ongoing customer engagement Handle password resets and hardware part orders Escalate issues to 2nd & 3rd Line Support when necessary Collaborate with internal teams including Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What You'll Bring: Strong communication and customer service skills Ability to manage and resolve technical issues efficiently A proactive mindset with a focus on continuous improvement Eligibility for SC Clearance (or already cleared) Benefits: Contributory pension scheme Medical and dental cover Employee Assistance Program 22 days holiday + bank holidays Maternity, paternity, and shared parental leave Sick pay If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days then we will not be progressing with your application. Thank you for your understanding
United Fintech is growing rapidly as we continue to transform the fintech landscape by uniting innovative capital markets solutions under one roof. This role puts you at the centre of our business and strategy, with significant influence on our growth. Your primary focus will be to drive our M&A workstream, from deal sourcing through to execution, and fundraising from some of the biggest names in finance. The role also involves Board and investor liaison, working closely with the Founder and CEO to grow United Fintech and shape the future of global financial technology. We leverage technology and digital systems to automate everything we do - including M&A - creating a structured, scalable foundation for acquisitions and rapid growth. You will have a major impact by shortening acquisition cycles and accelerating growth. People development is also a key part of your role, as you will initially have one analyst on your team. We're looking for someone who can lead multiple M&A tracks simultaneously. We think big and ahead - how will you build the foundation for identifying, assessing, and acquiring multiple companies annually, while also managing fundraising and shareholder relations? This requires a strategic, analytical leader who can synthesise complex data and enable high-quality decisions. At United Fintech, we embrace new challenges with innovation, aiming to reshape finance through technology. We move fast - identifying, acquiring, and scaling businesses with ambition and optimism. With a blend of cultures across offices in the US, Asia, and Europe, we offer a unique, exciting workplace where everyone can grow and contribute to ongoing improvement and excellence. Key responsibilities Source and manage the deal pipeline, identifying and analysing potential targets Prioritise targets in collaboration with the Management team using a strategic approach Execute transactions, including coordinating due diligence and contract negotiations Produce decision-making recommendations and supporting analysis for Board/Investors Source, coordinate, and execute funding rounds for new investments and growth Lead due diligence processes across all key areas with structure and efficiency Prepare Board, shareholder, and investor documents, including structured presentations Build and maintain relationships with global equity and debt providers Manage internal and external stakeholders with strong coordination and communication Role requirements Hands-on M&A expertise from sourcing to execution At least 5 years' experience at a top tier bank. Experience managing capital raises - both debt and equity Strategic mindset with ability to identify multi-investment opportunities Strong understanding of global fintech trends and value drivers Execution-oriented, entrepreneurial, and a self-starter Skilled at handling multiple tasks through coordinated effort Passionate about structure, automation, and eliminating manual work Experience in B2B SaaS or rapid scale-up environments preferred Strong analytical skills with a focus on process improvement and efficiency What's in it for you? The chance to become an integral part of United Fintech's journey, where your analytical acumen, strategic foresight, and passion for continual improvement will be truly valued. Have a direct and measurable impact on the success of United Fintech through structured, data-informed decision-making and high-quality execution. An opportunity to work closely with some of the most entrepreneurial minds and experienced individuals shaping the future of global financial technology - ideal for someone with a curious, inquiring mind who enjoys constant learning. Freedom and flexibility to work and achieve your goals, both privately and professionally, while leveraging your organisational and coordinating strengths. A cool office, pension, health insurance, lunch, and of course plenty of social events and Friday bars. Specifics The job is a full-time position, and you will be reporting to the Founder and Chief Executive Officer. The place of work is our office at Holmens Kanal 7, Copenhagen. Some international travel will be required. Deadline for applying is May 30 th 2025. Applications are reviewed on a rolling basis and earlier submission encouraged. About United Fintech United Fintech, founded in 2020, is an industry-neutral Digital Transformation platform that brings Financial Institutions and fintechs together in a single ecosystem, designed to bridge the gaps across the financial landscape. By acquiring and integrating proven fintech solutions within a single-vendor platform, United Fintech simplifies procurement and accelerates deployment, giving Financial Institutions seamless access to a curated portfolio of market-ready innovations and a network of market experts. Backed by strategic investors like BNP Paribas, Citi, Danske Bank, and Standard Chartered, United Fintech combines capital market expertise with innovation, creating a trusted platform for Financial Institutions to collectively address challenges and drive sustainable growth. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you willing to relocate to Copenhagen? Select Do you have 5+ years experience within a Top Tier Bank ? Select By checking this box, I agree to allow United Fintech to store and process my data for the purpose of considering my eligibility regarding my current application for employment. By checking this box, I agree to allow United Fintech to retain my data for future opportunities for employment for up to 180 days after the conclusion of consideration of my current application for employment.
Jul 23, 2025
Full time
United Fintech is growing rapidly as we continue to transform the fintech landscape by uniting innovative capital markets solutions under one roof. This role puts you at the centre of our business and strategy, with significant influence on our growth. Your primary focus will be to drive our M&A workstream, from deal sourcing through to execution, and fundraising from some of the biggest names in finance. The role also involves Board and investor liaison, working closely with the Founder and CEO to grow United Fintech and shape the future of global financial technology. We leverage technology and digital systems to automate everything we do - including M&A - creating a structured, scalable foundation for acquisitions and rapid growth. You will have a major impact by shortening acquisition cycles and accelerating growth. People development is also a key part of your role, as you will initially have one analyst on your team. We're looking for someone who can lead multiple M&A tracks simultaneously. We think big and ahead - how will you build the foundation for identifying, assessing, and acquiring multiple companies annually, while also managing fundraising and shareholder relations? This requires a strategic, analytical leader who can synthesise complex data and enable high-quality decisions. At United Fintech, we embrace new challenges with innovation, aiming to reshape finance through technology. We move fast - identifying, acquiring, and scaling businesses with ambition and optimism. With a blend of cultures across offices in the US, Asia, and Europe, we offer a unique, exciting workplace where everyone can grow and contribute to ongoing improvement and excellence. Key responsibilities Source and manage the deal pipeline, identifying and analysing potential targets Prioritise targets in collaboration with the Management team using a strategic approach Execute transactions, including coordinating due diligence and contract negotiations Produce decision-making recommendations and supporting analysis for Board/Investors Source, coordinate, and execute funding rounds for new investments and growth Lead due diligence processes across all key areas with structure and efficiency Prepare Board, shareholder, and investor documents, including structured presentations Build and maintain relationships with global equity and debt providers Manage internal and external stakeholders with strong coordination and communication Role requirements Hands-on M&A expertise from sourcing to execution At least 5 years' experience at a top tier bank. Experience managing capital raises - both debt and equity Strategic mindset with ability to identify multi-investment opportunities Strong understanding of global fintech trends and value drivers Execution-oriented, entrepreneurial, and a self-starter Skilled at handling multiple tasks through coordinated effort Passionate about structure, automation, and eliminating manual work Experience in B2B SaaS or rapid scale-up environments preferred Strong analytical skills with a focus on process improvement and efficiency What's in it for you? The chance to become an integral part of United Fintech's journey, where your analytical acumen, strategic foresight, and passion for continual improvement will be truly valued. Have a direct and measurable impact on the success of United Fintech through structured, data-informed decision-making and high-quality execution. An opportunity to work closely with some of the most entrepreneurial minds and experienced individuals shaping the future of global financial technology - ideal for someone with a curious, inquiring mind who enjoys constant learning. Freedom and flexibility to work and achieve your goals, both privately and professionally, while leveraging your organisational and coordinating strengths. A cool office, pension, health insurance, lunch, and of course plenty of social events and Friday bars. Specifics The job is a full-time position, and you will be reporting to the Founder and Chief Executive Officer. The place of work is our office at Holmens Kanal 7, Copenhagen. Some international travel will be required. Deadline for applying is May 30 th 2025. Applications are reviewed on a rolling basis and earlier submission encouraged. About United Fintech United Fintech, founded in 2020, is an industry-neutral Digital Transformation platform that brings Financial Institutions and fintechs together in a single ecosystem, designed to bridge the gaps across the financial landscape. By acquiring and integrating proven fintech solutions within a single-vendor platform, United Fintech simplifies procurement and accelerates deployment, giving Financial Institutions seamless access to a curated portfolio of market-ready innovations and a network of market experts. Backed by strategic investors like BNP Paribas, Citi, Danske Bank, and Standard Chartered, United Fintech combines capital market expertise with innovation, creating a trusted platform for Financial Institutions to collectively address challenges and drive sustainable growth. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you willing to relocate to Copenhagen? Select Do you have 5+ years experience within a Top Tier Bank ? Select By checking this box, I agree to allow United Fintech to store and process my data for the purpose of considering my eligibility regarding my current application for employment. By checking this box, I agree to allow United Fintech to retain my data for future opportunities for employment for up to 180 days after the conclusion of consideration of my current application for employment.
As Head of Digital Development & Operations, you'll be responsible for the technical direction, operational performance, and platform evolution of our ecommerce systems. You'll lead the implementation of new digital infrastructure and build internal capabilities to ensure we deliver a best-in-class customer experience. You'll take ownership of the re-platforming project, acting as the senior contact for our systems integrator (SI) and ensuring we build a reliable, scalable, and commercially effective solution. This role isn't for a deeply technical architect or equally a hands-off project manager - we're looking for a technically fluent ecommerce generalist, ideally with hands-on experience of using and running ecommerce platforms, who understands how technical decisions affect customer journeys, commercial performance and operational efficiency. Crucially, this role also extends beyond delivery. You will be accountable for how our digital ecosystem supports the entire end-to-end customer experience - from checkout flow to payment methods, from fulfilment logic to international growth opportunities - ensuring technology delivers not just functionality, but satisfaction, revenue and brand loyalty. You will work closely with the wider Digital team and have a dotted line into the business Technology Director. You'll also lead a small, high-impact internal digital product team (Product Owner, Business Analyst, QA Lead, Front-End / UX Contractor) with potential to take on more. The Responsibilities: Digital Platform Ownership - Lead the evolution and performance of our ecommerce platform and related systems, including Shopify Plus post-migration. Re-platforming Leadership - Take end-to-end ownership of the re-platforming project from SAP Hybris to Shopify Plus as part of a wider business technology transformation. Agency Management - Act as the senior stakeholder for our Systems Integrator and other development partners - overseeing delivery, quality, and contractual performance. Team Leadership - Manage and mentor internal digital roles, setting clear goals and driving high performance across product, BA, QA, and UX. Technical Strategy & Roadmap - Define and maintain the digital technology roadmap in line with commercial and operational priorities. Operational Excellence - Ensure best practices in digital operations - including release management, site reliability, documentation, and support workflows. Cross-Functional Collaboration - Work closely with ecommerce, technology, marketing, trading, customer service, and logistics teams to ensure the tech stack supports broader business goals. On-Going Continuous Improvement - Build a roadmap of enhancements and optimisations to improve performance, experience, and operational efficiency. Own the digital customer journey holistically - Ensure our technology stack enables a seamless, end-to-end customer experience from discovery through to post-purchase. Work cross-functionally with trading, UX, operations, and customer service to identify and solve experience pain points. The Person: Experience working in ecommerce or digital leadership roles, with exposure to both technical and commercial functions Experience leading large-scale re-platforming projects, ideally involving Shopify Plus or similar SaaS solutions Proven success managing external agencies or Systems Integrators, with a focus on delivery quality and accountability Strong understanding of ecommerce platforms, APIs, CMS, and third-party tools (e.g. ESPs, search, PIM, reviews) Technical fluency - able to challenge and guide development teams - but not a deep technologist Background working with or alongside trading, marketing, merchandising, or CX teams - or agency-side delivering ecommerce projects and on-going optimisations for clients Strong leadership and communication skills, able to align technical execution with commercial strategy Why Join Us? Lead a high-impact ecommerce and digital transformation project Play a key role in a fast-growing brand with real investment in digital innovation Build and shape a team that delivers long-term impact Work in a collaborative, agile environment that values pragmatism, clarity, and customer-first thinking The Benefits: Product Allowance Hybrid and flexible working hours ️ Summer Fridays (6 days in July and August on Fridays) A day off for your Birthday 25 days holiday + Bank Holidays ️ Work from anywhere for 2 weeks ️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees) ️ Wellbeing Program - Retail Trust, Sanctus Coaching and Calm App Career development allowance ( Personal allowance to use on career development) Private health care and or dental care (provided by AXA and DenPlan Socials organised by Wellbeing and Feel Good group ️ Check out our careers page to learn more!
Jul 23, 2025
Full time
As Head of Digital Development & Operations, you'll be responsible for the technical direction, operational performance, and platform evolution of our ecommerce systems. You'll lead the implementation of new digital infrastructure and build internal capabilities to ensure we deliver a best-in-class customer experience. You'll take ownership of the re-platforming project, acting as the senior contact for our systems integrator (SI) and ensuring we build a reliable, scalable, and commercially effective solution. This role isn't for a deeply technical architect or equally a hands-off project manager - we're looking for a technically fluent ecommerce generalist, ideally with hands-on experience of using and running ecommerce platforms, who understands how technical decisions affect customer journeys, commercial performance and operational efficiency. Crucially, this role also extends beyond delivery. You will be accountable for how our digital ecosystem supports the entire end-to-end customer experience - from checkout flow to payment methods, from fulfilment logic to international growth opportunities - ensuring technology delivers not just functionality, but satisfaction, revenue and brand loyalty. You will work closely with the wider Digital team and have a dotted line into the business Technology Director. You'll also lead a small, high-impact internal digital product team (Product Owner, Business Analyst, QA Lead, Front-End / UX Contractor) with potential to take on more. The Responsibilities: Digital Platform Ownership - Lead the evolution and performance of our ecommerce platform and related systems, including Shopify Plus post-migration. Re-platforming Leadership - Take end-to-end ownership of the re-platforming project from SAP Hybris to Shopify Plus as part of a wider business technology transformation. Agency Management - Act as the senior stakeholder for our Systems Integrator and other development partners - overseeing delivery, quality, and contractual performance. Team Leadership - Manage and mentor internal digital roles, setting clear goals and driving high performance across product, BA, QA, and UX. Technical Strategy & Roadmap - Define and maintain the digital technology roadmap in line with commercial and operational priorities. Operational Excellence - Ensure best practices in digital operations - including release management, site reliability, documentation, and support workflows. Cross-Functional Collaboration - Work closely with ecommerce, technology, marketing, trading, customer service, and logistics teams to ensure the tech stack supports broader business goals. On-Going Continuous Improvement - Build a roadmap of enhancements and optimisations to improve performance, experience, and operational efficiency. Own the digital customer journey holistically - Ensure our technology stack enables a seamless, end-to-end customer experience from discovery through to post-purchase. Work cross-functionally with trading, UX, operations, and customer service to identify and solve experience pain points. The Person: Experience working in ecommerce or digital leadership roles, with exposure to both technical and commercial functions Experience leading large-scale re-platforming projects, ideally involving Shopify Plus or similar SaaS solutions Proven success managing external agencies or Systems Integrators, with a focus on delivery quality and accountability Strong understanding of ecommerce platforms, APIs, CMS, and third-party tools (e.g. ESPs, search, PIM, reviews) Technical fluency - able to challenge and guide development teams - but not a deep technologist Background working with or alongside trading, marketing, merchandising, or CX teams - or agency-side delivering ecommerce projects and on-going optimisations for clients Strong leadership and communication skills, able to align technical execution with commercial strategy Why Join Us? Lead a high-impact ecommerce and digital transformation project Play a key role in a fast-growing brand with real investment in digital innovation Build and shape a team that delivers long-term impact Work in a collaborative, agile environment that values pragmatism, clarity, and customer-first thinking The Benefits: Product Allowance Hybrid and flexible working hours ️ Summer Fridays (6 days in July and August on Fridays) A day off for your Birthday 25 days holiday + Bank Holidays ️ Work from anywhere for 2 weeks ️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees) ️ Wellbeing Program - Retail Trust, Sanctus Coaching and Calm App Career development allowance ( Personal allowance to use on career development) Private health care and or dental care (provided by AXA and DenPlan Socials organised by Wellbeing and Feel Good group ️ Check out our careers page to learn more!
As Head of Digital Development & Operations, you'll be responsible for the technical direction, operational performance, and platform evolution of our ecommerce systems. You'll lead the implementation of new digital infrastructure and build internal capabilities to ensure we deliver a best-in-class customer experience. You'll take ownership of the re-platforming project, acting as the senior contact for our systems integrator (SI) and ensuring we build a reliable, scalable, and commercially effective solution. This role isn't for a deeply technical architect or equally a hands-off project manager - we're looking for a technically fluent ecommerce generalist, ideally with hands-on experience of using and running ecommerce platforms, who understands how technical decisions affect customer journeys, commercial performance and operational efficiency. Crucially, this role also extends beyond delivery. You will be accountable for how our digital ecosystem supports the entire end-to-end customer experience - from checkout flow to payment methods, from fulfilment logic to international growth opportunities - ensuring technology delivers not just functionality, but satisfaction, revenue and brand loyalty. You will work closely with the wider Digital team and have a dotted line into the business Technology Director. You'll also lead a small, high-impact internal digital product team (Product Owner, Business Analyst, QA Lead, Front-End / UX Contractor) with potential to take on more. The Responsibilities: Digital Platform Ownership - Lead the evolution and performance of our ecommerce platform and related systems, including Shopify Plus post-migration. Re-platforming Leadership - Take end-to-end ownership of the re-platforming project from SAP Hybris to Shopify Plus as part of a wider business technology transformation. Agency Management - Act as the senior stakeholder for our Systems Integrator and other development partners - overseeing delivery, quality, and contractual performance. Team Leadership - Manage and mentor internal digital roles, setting clear goals and driving high performance across product, BA, QA, and UX. Technical Strategy & Roadmap - Define and maintain the digital technology roadmap in line with commercial and operational priorities. Operational Excellence - Ensure best practices in digital operations - including release management, site reliability, documentation, and support workflows. Cross-Functional Collaboration - Work closely with ecommerce, technology, marketing, trading, customer service, and logistics teams to ensure the tech stack supports broader business goals. On-Going Continuous Improvement - Build a roadmap of enhancements and optimisations to improve performance, experience, and operational efficiency. Own the digital customer journey holistically - Ensure our technology stack enables a seamless, end-to-end customer experience from discovery through to post-purchase. Work cross-functionally with trading, UX, operations, and customer service to identify and solve experience pain points. The Person: Experience working in ecommerce or digital leadership roles, with exposure to both technical and commercial functions Experience leading large-scale re-platforming projects, ideally involving Shopify Plus or similar SaaS solutions Proven success managing external agencies or Systems Integrators, with a focus on delivery quality and accountability Strong understanding of ecommerce platforms, APIs, CMS, and third-party tools (e.g. ESPs, search, PIM, reviews) Technical fluency - able to challenge and guide development teams - but not a deep technologist Background working with or alongside trading, marketing, merchandising, or CX teams - or agency-side delivering ecommerce projects and on-going optimisations for clients Strong leadership and communication skills, able to align technical execution with commercial strategy Why Join Us? Lead a high-impact ecommerce and digital transformation project Play a key role in a fast-growing brand with real investment in digital innovation Build and shape a team that delivers long-term impact Work in a collaborative, agile environment that values pragmatism, clarity, and customer-first thinking The Benefits: Product Allowance Hybrid and flexible working hours ️ Summer Fridays (6 days in July and August on Fridays) A day off for your Birthday 25 days holiday + Bank Holidays ️ Work from anywhere for 2 weeks ️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees) ️ Wellbeing Program - Retail Trust, Sanctus Coaching and Calm App Career development allowance ( Personal allowance to use on career development) Private health care and or dental care (provided by AXA and DenPlan Socials organised by Wellbeing and Feel Good group ️ Check out our careers page to learn more!
Jul 23, 2025
Full time
As Head of Digital Development & Operations, you'll be responsible for the technical direction, operational performance, and platform evolution of our ecommerce systems. You'll lead the implementation of new digital infrastructure and build internal capabilities to ensure we deliver a best-in-class customer experience. You'll take ownership of the re-platforming project, acting as the senior contact for our systems integrator (SI) and ensuring we build a reliable, scalable, and commercially effective solution. This role isn't for a deeply technical architect or equally a hands-off project manager - we're looking for a technically fluent ecommerce generalist, ideally with hands-on experience of using and running ecommerce platforms, who understands how technical decisions affect customer journeys, commercial performance and operational efficiency. Crucially, this role also extends beyond delivery. You will be accountable for how our digital ecosystem supports the entire end-to-end customer experience - from checkout flow to payment methods, from fulfilment logic to international growth opportunities - ensuring technology delivers not just functionality, but satisfaction, revenue and brand loyalty. You will work closely with the wider Digital team and have a dotted line into the business Technology Director. You'll also lead a small, high-impact internal digital product team (Product Owner, Business Analyst, QA Lead, Front-End / UX Contractor) with potential to take on more. The Responsibilities: Digital Platform Ownership - Lead the evolution and performance of our ecommerce platform and related systems, including Shopify Plus post-migration. Re-platforming Leadership - Take end-to-end ownership of the re-platforming project from SAP Hybris to Shopify Plus as part of a wider business technology transformation. Agency Management - Act as the senior stakeholder for our Systems Integrator and other development partners - overseeing delivery, quality, and contractual performance. Team Leadership - Manage and mentor internal digital roles, setting clear goals and driving high performance across product, BA, QA, and UX. Technical Strategy & Roadmap - Define and maintain the digital technology roadmap in line with commercial and operational priorities. Operational Excellence - Ensure best practices in digital operations - including release management, site reliability, documentation, and support workflows. Cross-Functional Collaboration - Work closely with ecommerce, technology, marketing, trading, customer service, and logistics teams to ensure the tech stack supports broader business goals. On-Going Continuous Improvement - Build a roadmap of enhancements and optimisations to improve performance, experience, and operational efficiency. Own the digital customer journey holistically - Ensure our technology stack enables a seamless, end-to-end customer experience from discovery through to post-purchase. Work cross-functionally with trading, UX, operations, and customer service to identify and solve experience pain points. The Person: Experience working in ecommerce or digital leadership roles, with exposure to both technical and commercial functions Experience leading large-scale re-platforming projects, ideally involving Shopify Plus or similar SaaS solutions Proven success managing external agencies or Systems Integrators, with a focus on delivery quality and accountability Strong understanding of ecommerce platforms, APIs, CMS, and third-party tools (e.g. ESPs, search, PIM, reviews) Technical fluency - able to challenge and guide development teams - but not a deep technologist Background working with or alongside trading, marketing, merchandising, or CX teams - or agency-side delivering ecommerce projects and on-going optimisations for clients Strong leadership and communication skills, able to align technical execution with commercial strategy Why Join Us? Lead a high-impact ecommerce and digital transformation project Play a key role in a fast-growing brand with real investment in digital innovation Build and shape a team that delivers long-term impact Work in a collaborative, agile environment that values pragmatism, clarity, and customer-first thinking The Benefits: Product Allowance Hybrid and flexible working hours ️ Summer Fridays (6 days in July and August on Fridays) A day off for your Birthday 25 days holiday + Bank Holidays ️ Work from anywhere for 2 weeks ️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees) ️ Wellbeing Program - Retail Trust, Sanctus Coaching and Calm App Career development allowance ( Personal allowance to use on career development) Private health care and or dental care (provided by AXA and DenPlan Socials organised by Wellbeing and Feel Good group ️ Check out our careers page to learn more!
Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news: Your New Job Title: Mandarin speaking Head of Credit Please click for similar jobs The Skills You'll Need: Mandarin, credit analyst, credit risk, team management, ACCA/CIMA Your New Salary: up to £120k, depending on experience Office based To be successful in this role our client has said it is essential that candidates: are fluent in Mandarin Chinese have credit analysis or credit risk experience in commodity sector If that means this job isn't a match for you please view our other vacancies for one that may be a better fit. What You'll be Doing: Ensure compliance with the credit risk policies and procedures and ensure that a sound environment for granting, measuring, monitoring and controlling credit risk is in place. Enhance the strategy, policies and procedures of Credit Risk to support the organisational business strategy and to ensure adherence to best practice. Perform credit assessment and review (quantitative and qualitative) of potential and current clients/counterparties including corporates, financial institutions, CCPs and State Owned Enterprises. Present credit risk assessments and recommendations to the Credit Committee for approval. Monitor client exposure against various limits and initiate risk mitigation action against any breaches as per credit policy and procedure. Maintain and update credit record/documentation of clients, including financials, approved limits, review decisions etc. Maintain an understanding of all pertinent regulations as well as best practices pertaining to the overall credit operation. Maintain continual focus on market methodological developments with regard to portfolio credit risk measurement techniques and ensure adoption of relevant techniques where appropriate. Continual focus on global macro-economic environment with understanding of specific country factors and impact of those factors on the credit risk assessment with regard to clients and counterparties incorporated or operating in those countries. Embed group credit risk related policies and procedures to local process. Support the Head of Risk for risk management activities in market risk, liquidity risk and operational risk Perform the below with the support of the risk analysts: annual risk policy reviews, organising and attending credit committee and risk management committee, new product launch and post launch evaluation etc. Other ad hoc duties as assigned by the management. The Skills You'll Need to Succeed: Proven track record in corporate credit analysis experience, including profit and loss, balance sheet and cash flow analysis Leadership skills in leading a credit team within a dynamic environment to quickly resolve issues Track record in compiling researched credit assessments with sound conclusions Experience of reviewing clients that operate in the commodities sector Understanding inherent risk in granting credit lines for IM and VM requirements for clients Strong report writing skills and ability to consolidate large amounts of qualitative and quantitative data Ability to communicate effectively in a manner appropriate to the audience from junior level colleagues, to senior management as well as a diverse external client base Proven mentoring skills to develop junior members of staff Good MS Excel and Word skills Please follow us on Linkedin: We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website. Click for more Banking jobs from People First Banking in London, your Banking recruitment specialists.
Jul 23, 2025
Full time
Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news: Your New Job Title: Mandarin speaking Head of Credit Please click for similar jobs The Skills You'll Need: Mandarin, credit analyst, credit risk, team management, ACCA/CIMA Your New Salary: up to £120k, depending on experience Office based To be successful in this role our client has said it is essential that candidates: are fluent in Mandarin Chinese have credit analysis or credit risk experience in commodity sector If that means this job isn't a match for you please view our other vacancies for one that may be a better fit. What You'll be Doing: Ensure compliance with the credit risk policies and procedures and ensure that a sound environment for granting, measuring, monitoring and controlling credit risk is in place. Enhance the strategy, policies and procedures of Credit Risk to support the organisational business strategy and to ensure adherence to best practice. Perform credit assessment and review (quantitative and qualitative) of potential and current clients/counterparties including corporates, financial institutions, CCPs and State Owned Enterprises. Present credit risk assessments and recommendations to the Credit Committee for approval. Monitor client exposure against various limits and initiate risk mitigation action against any breaches as per credit policy and procedure. Maintain and update credit record/documentation of clients, including financials, approved limits, review decisions etc. Maintain an understanding of all pertinent regulations as well as best practices pertaining to the overall credit operation. Maintain continual focus on market methodological developments with regard to portfolio credit risk measurement techniques and ensure adoption of relevant techniques where appropriate. Continual focus on global macro-economic environment with understanding of specific country factors and impact of those factors on the credit risk assessment with regard to clients and counterparties incorporated or operating in those countries. Embed group credit risk related policies and procedures to local process. Support the Head of Risk for risk management activities in market risk, liquidity risk and operational risk Perform the below with the support of the risk analysts: annual risk policy reviews, organising and attending credit committee and risk management committee, new product launch and post launch evaluation etc. Other ad hoc duties as assigned by the management. The Skills You'll Need to Succeed: Proven track record in corporate credit analysis experience, including profit and loss, balance sheet and cash flow analysis Leadership skills in leading a credit team within a dynamic environment to quickly resolve issues Track record in compiling researched credit assessments with sound conclusions Experience of reviewing clients that operate in the commodities sector Understanding inherent risk in granting credit lines for IM and VM requirements for clients Strong report writing skills and ability to consolidate large amounts of qualitative and quantitative data Ability to communicate effectively in a manner appropriate to the audience from junior level colleagues, to senior management as well as a diverse external client base Proven mentoring skills to develop junior members of staff Good MS Excel and Word skills Please follow us on Linkedin: We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website. Click for more Banking jobs from People First Banking in London, your Banking recruitment specialists.
Financial Crime Middle Office AVP (Fraud Screening) 6 Month Contract (Initial) London Hybrid Working The Adecco group is part of Adecco Workforce Solutions (AWS). We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile banking clients. They are currently looking for a Financial Crime Middle Office AVP to join them for an initial 6 month contract, however there may be scope for extension. Role Overview: To manage and have oversight of the day-to-day productivity of the Team, ensuring the daily workload is completed in a timely manner in accordance with Bank Policy and Procedures. To screen live transactions for Fraud & Sanctions concerns across EMEA Where allocated to perform the processing of the roles within the allocated team. Co-ordinating quality reviews to ensure team members are conducting processing of roles accurately, escalating issues where identified. Accountabilities & Responsibilities: Represent the team at internal / external meetings as a subject matter expert. Provide assistance and guidance to the team and act as the subject matter expert Act as a central point of contact for the team and an escalation point if any issues are noted with files under process Review system generated Sanction Hits in the Banks Sanction filter - Fircosoft. Review system generated Fraud alerts in the Banks Sanction filter - Actimize Complete the level zero initial pass / fail within the systems Ensure that items are processed within the agreed cut off times and all items are reviewed in a timely manner. Act as a referral point for other staff and provide training when required. To manage or undertake a proactive role in any ongoing projects as required including system development and testing. Actively participate in Business Contingency Plan updates and User Testing. Ensure User Acceptance testing for new functionality rollout is completed and documented in an accurate and timely basis as part of implementation plans Implement and report Management Information for both the monitoring of the Analysts and provision of data for Bank Committees. Liaise and develop relationships with Internal / external stakeholders Coordinate with FCMO and Financial Crime Group in CPD to ensure all new Standards and Policies are interpreted and implemented within the team and systems Escalate activity in line with procedures to CPD ensuring 3 lines of defence are honoured. Review and Approve robust desktop procedure manuals to reflect changes in operating processes/working practices. Review Quality Review findings and ensure any issues are resolved within the agreed timescale. Ensure that the findings are fed back through the team and any common themes are subject to additional training. Assist in and represent the team in any Audit review or ad hoc investigation. Engage in other ad-hoc duties as required or directed. Assist in the production of any Management reporting as required Report and escalate issues to the Managing Director of SMFD and the OAD management team. Proactively contribute to improved team performance, by identifying weaknesses in the workflow and processes and taking action required to make improvements adopting the OAD Kaizen concept. Ability to work outside contracted hours if required. Provide support/cover around European working hours on a day-to-day perspective and also on London Bank Holidays. Knowledge & Experience Required: Accuracy - Right first time confirms the quality of their own work and that of others Risk Aware - Understands the risks associated with the role and mitigates where possible Flexibility - displays speed and flexibility, able to manage changing priorities Reliability - Can be relied upon to ensure work is completed to the highest standards consistently Proactive about their own Self Development - Receptive to learning and developing own skills necessary for their role Able to collaborate and work within a team, listening to others' views and input on the discussion topics The role requires a good understanding of the regulatory framework associated with the UK Bribery Act / Financial Crime / Sanctions / AML and to keep abreast of the changes to this. Externally recognised qualifications in relation to AML and Customer Due Diligence are preferable. (e.g. ICA certificates / ACAMS) The role requires excellent communication skills both written and verbal and the ability to communicate complex issues and regulatory requirements to all levels of the organisation. Ability to collaborate and work within a team, supporting others to ensure the overall team objectives are achieved. Location: This is a hybrid working role, with a requirement to work from the clients London office 2 days a week. Working hours : Standard working hours with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. The Adecco Group is an equal opportunities company
Jul 23, 2025
Contractor
Financial Crime Middle Office AVP (Fraud Screening) 6 Month Contract (Initial) London Hybrid Working The Adecco group is part of Adecco Workforce Solutions (AWS). We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile banking clients. They are currently looking for a Financial Crime Middle Office AVP to join them for an initial 6 month contract, however there may be scope for extension. Role Overview: To manage and have oversight of the day-to-day productivity of the Team, ensuring the daily workload is completed in a timely manner in accordance with Bank Policy and Procedures. To screen live transactions for Fraud & Sanctions concerns across EMEA Where allocated to perform the processing of the roles within the allocated team. Co-ordinating quality reviews to ensure team members are conducting processing of roles accurately, escalating issues where identified. Accountabilities & Responsibilities: Represent the team at internal / external meetings as a subject matter expert. Provide assistance and guidance to the team and act as the subject matter expert Act as a central point of contact for the team and an escalation point if any issues are noted with files under process Review system generated Sanction Hits in the Banks Sanction filter - Fircosoft. Review system generated Fraud alerts in the Banks Sanction filter - Actimize Complete the level zero initial pass / fail within the systems Ensure that items are processed within the agreed cut off times and all items are reviewed in a timely manner. Act as a referral point for other staff and provide training when required. To manage or undertake a proactive role in any ongoing projects as required including system development and testing. Actively participate in Business Contingency Plan updates and User Testing. Ensure User Acceptance testing for new functionality rollout is completed and documented in an accurate and timely basis as part of implementation plans Implement and report Management Information for both the monitoring of the Analysts and provision of data for Bank Committees. Liaise and develop relationships with Internal / external stakeholders Coordinate with FCMO and Financial Crime Group in CPD to ensure all new Standards and Policies are interpreted and implemented within the team and systems Escalate activity in line with procedures to CPD ensuring 3 lines of defence are honoured. Review and Approve robust desktop procedure manuals to reflect changes in operating processes/working practices. Review Quality Review findings and ensure any issues are resolved within the agreed timescale. Ensure that the findings are fed back through the team and any common themes are subject to additional training. Assist in and represent the team in any Audit review or ad hoc investigation. Engage in other ad-hoc duties as required or directed. Assist in the production of any Management reporting as required Report and escalate issues to the Managing Director of SMFD and the OAD management team. Proactively contribute to improved team performance, by identifying weaknesses in the workflow and processes and taking action required to make improvements adopting the OAD Kaizen concept. Ability to work outside contracted hours if required. Provide support/cover around European working hours on a day-to-day perspective and also on London Bank Holidays. Knowledge & Experience Required: Accuracy - Right first time confirms the quality of their own work and that of others Risk Aware - Understands the risks associated with the role and mitigates where possible Flexibility - displays speed and flexibility, able to manage changing priorities Reliability - Can be relied upon to ensure work is completed to the highest standards consistently Proactive about their own Self Development - Receptive to learning and developing own skills necessary for their role Able to collaborate and work within a team, listening to others' views and input on the discussion topics The role requires a good understanding of the regulatory framework associated with the UK Bribery Act / Financial Crime / Sanctions / AML and to keep abreast of the changes to this. Externally recognised qualifications in relation to AML and Customer Due Diligence are preferable. (e.g. ICA certificates / ACAMS) The role requires excellent communication skills both written and verbal and the ability to communicate complex issues and regulatory requirements to all levels of the organisation. Ability to collaborate and work within a team, supporting others to ensure the overall team objectives are achieved. Location: This is a hybrid working role, with a requirement to work from the clients London office 2 days a week. Working hours : Standard working hours with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. The Adecco Group is an equal opportunities company
Commercial Manager (Procurement) About DFT Operator DFTO is the government's public sector rail owning group. Its purpose is to bring all currently privately-owned train operators into public ownership in advance of the creation of Great British Railways in 2027 - and deliver improvements in the here and now by unifying and integrating train operations under common public ownership. DFTO has over 23,000 employees, runs over 6,000 services a day and delivers over 450 million customer journeys across its networks every year. This accounts for 26% of total UK passenger journeys and 30% of passenger miles. Major improvements are being delivered by DFTO train operators (TOCs) that are already under public ownership - these are LNER, Northern, TransPennine Express (TPE), Southeastern and South Western Railway (SWR). This is an incredibly exciting time to join DFTO as we transition previously privately owned train operators into public ownership and onward into Great British Railway , bringing track and train brought closer together . Our this journey our ambition is to deliver safe, secure and sustainable transport to everyone, everywhere. At the heart of this promise is improving journeys and providing customers with an excellent service, while supporting the industry to build a more passenger-focused railway. Our vision is to unify and strengthen train operators under the DFTO banner. By working collaboratively, we aim to become industry-leading in safety, customer service, financial sustainability and operational performance. Vacancy Details Duration: 2 year FTC Location: London, Waterloo Office Salary: £68,000 to £95,000 depending on skills, experience and internal alignment. Most fully experienced candidates are expected to be appointed in the range of £75,000 to £90,000. Reporting to: Head of Commercial Primary Purpose of Job: This role will implement the commercial strategy for DfT Operator Limited (DFTO), with a focus on rolling stock and non passenger revenue generation. The role supports the Head of Commercial within the Rolling Stock and universal contracts portfolio; and works with Train Operators (TOC) Procurement Departments and supplier management staff across DFTO and TOCs to source group wide rolling stock, maintenance contracts and services, ancillary revenue contracts and global portfolio contracts. This role underpins both DFTO's and the Procurement Directorate's Business Plan. In addition to TOCs, the role is required to work directly with suppliers such as ROSCOs, DfT, RNP, external stakeholders such as Network Rail, Crown Commercial Services, and other Government bodies. Key Competencies: Managing a Quality Service: Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service by considering a broad range of methods for delivery. Ensure full consideration of new technologies, accessibility and costings. Make clear, practical and manageable plans for service delivery. Ensure adherence to legal, regulatory and security requirements in service delivery. Proactively manage risks and identify solutions. Establish how the business area compares to industry best practice. Create regular opportunities for colleagues, stakeholders, delivery partners and customers to help improve the quality of service. Communicate & Influence: Communicate with others in a clear, honest, and enthusiastic way in order to build trust with TOCs, external stakeholders including suppliers, DfT, GBR and other government bodies. Explain complex issues in a way that is easy to understand, considering people's individual needs. Deliver difficult messages with clarity and sensitivity, being persuasive when required. Consider the impact of the language used. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others. Introduce different methods for communication, including making the most of digital resources whilst getting value for money. Delivering at Pace: Ensure everyone clearly understands and owns their roles, responsibilities and business priorities. Give honest, motivating and enthusiastic messages about priorities, objectives and expectations to get the best out of people. Comply with legal, regulatory and security requirements in service delivery. Set out clear processes and standards for managing performance at all levels. Ensure delivery of timely quality outcomes, through providing the right resources to do the job, reviewing and adjusting performance expectations and rewarding success. Maintain your own levels of performance in challenging circumstances and encourage others to do the same. Key Responsibilities: Implementation of the DFTO rolling stock commercial strategy through executing rolling stock procurements. Operator spend on the rolling stock portfolio each year is £4.5bn, with this role responsible for contracts worth £2.25bn per annum, in conjunction with the Commercial Manager (finance); Lead on development and deployment of new template contractual documents for new build procurements, existing fleet procurements, lease extensions and direct awards, maintenance procurement and refurbishment procurements, along with a modification process. Template lease documents will include, but not be limited to Operating Lease (OL), Manufacturer and Supply Agreement (MSA), Train Services Agreement (TSA), Technical Support and Spares Supply Agreement (TSSSA and Direct Agreements (or equivalent), to be amended as required for each call off order under the framework for new build orders, with templates also in place in other areas a required such as heavy maintenance agreements and standardisation of wet, dry and soggy lease agreements. This will also include template financing agreements associated with leases to reduce price escalation over time, in line with the future funding model to be proposed by the national strategy. Use of template documents to negotiate cost savings with financing companies including ROSCOs, manufacturing and maintenance companies. Lead the introduction of a new dynamic market for rolling stock manufacturers and maintenance companies, consisting of a pool of pre-qualified bidders to reduce procurement costs and facilitate market engagement. For new build rolling stock, lead the development and introduction of a small number of frameworks based on the first set of national standardised rolling stock specifications based around (e.g. metropolitan/commuter, rural/regional, inter-urban, intercity/high speed and speciality configurations such as airport service adaptations in the main and including key terms and conditions, pricing, potential volumes, order scheduling etc. Reduce costs long term through standardise specifications and greater interoperability. Development and introduction of template procurement documents for of rolling stock procurements, which for new build orders would describe how call off orders will be requested and bids evaluated on a whole life cost and maintenance cost basis, and how options for additional units will be managed. Lead on all aspects of rolling stock procurement activity undertaken by DfTO from notice to award including preparation and publication of notices, drafting of procurement documentation for individual competitions, participation in evaluation and negotiation and selection of the successful bidder. With the Commercial Manager (finance) and operators, preparation of business cases for governance bodies including DfTO, DfT, Cabinet Office and HMT; Provision of support to rolling stock competitions which are already underway either within DFTO TOCs or within private sector TOCs which transition into DFTO while procurements are in flight including undertaking due diligence on commercial elements of transactions as required - total value of live procurements is currently around £8bn; Line management of two DFTO Commercial Analysts. Project management of operator staff as part of teams delivering individual procurements. Indirect line management of external advisor staff from legal, technical and financial consultancy firms Deliver better value for money across the rolling stock portfolio by working in collaboration with other Commercial Managers to identify and propose efficiencies and innovations to reduce cost; Undertake procurement tasks on portfolio level universal contracts as required; Identification and development of commercial opportunities to secure additional, non passenger related revenue across the DFTO and TOC supply chain to drive and add value, engaging with all internal and external group functions and stakeholders, including Network Rail where appropriate, to contribute to the £150m 3 year savings target;. Preparation and publication of guidance on how to undertake procurement activities including providing relevant training to operators, suppliers etc as may be required. Undertake various projects as requested by the Group Procurement Director and/or Head of Commercial. Knowledge, Skills, Experience & Technical Qualifications: The post holder must have a proven track-record of success as a senior procurement manager in a public sector environment: . click apply for full job details
Jul 23, 2025
Full time
Commercial Manager (Procurement) About DFT Operator DFTO is the government's public sector rail owning group. Its purpose is to bring all currently privately-owned train operators into public ownership in advance of the creation of Great British Railways in 2027 - and deliver improvements in the here and now by unifying and integrating train operations under common public ownership. DFTO has over 23,000 employees, runs over 6,000 services a day and delivers over 450 million customer journeys across its networks every year. This accounts for 26% of total UK passenger journeys and 30% of passenger miles. Major improvements are being delivered by DFTO train operators (TOCs) that are already under public ownership - these are LNER, Northern, TransPennine Express (TPE), Southeastern and South Western Railway (SWR). This is an incredibly exciting time to join DFTO as we transition previously privately owned train operators into public ownership and onward into Great British Railway , bringing track and train brought closer together . Our this journey our ambition is to deliver safe, secure and sustainable transport to everyone, everywhere. At the heart of this promise is improving journeys and providing customers with an excellent service, while supporting the industry to build a more passenger-focused railway. Our vision is to unify and strengthen train operators under the DFTO banner. By working collaboratively, we aim to become industry-leading in safety, customer service, financial sustainability and operational performance. Vacancy Details Duration: 2 year FTC Location: London, Waterloo Office Salary: £68,000 to £95,000 depending on skills, experience and internal alignment. Most fully experienced candidates are expected to be appointed in the range of £75,000 to £90,000. Reporting to: Head of Commercial Primary Purpose of Job: This role will implement the commercial strategy for DfT Operator Limited (DFTO), with a focus on rolling stock and non passenger revenue generation. The role supports the Head of Commercial within the Rolling Stock and universal contracts portfolio; and works with Train Operators (TOC) Procurement Departments and supplier management staff across DFTO and TOCs to source group wide rolling stock, maintenance contracts and services, ancillary revenue contracts and global portfolio contracts. This role underpins both DFTO's and the Procurement Directorate's Business Plan. In addition to TOCs, the role is required to work directly with suppliers such as ROSCOs, DfT, RNP, external stakeholders such as Network Rail, Crown Commercial Services, and other Government bodies. Key Competencies: Managing a Quality Service: Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service by considering a broad range of methods for delivery. Ensure full consideration of new technologies, accessibility and costings. Make clear, practical and manageable plans for service delivery. Ensure adherence to legal, regulatory and security requirements in service delivery. Proactively manage risks and identify solutions. Establish how the business area compares to industry best practice. Create regular opportunities for colleagues, stakeholders, delivery partners and customers to help improve the quality of service. Communicate & Influence: Communicate with others in a clear, honest, and enthusiastic way in order to build trust with TOCs, external stakeholders including suppliers, DfT, GBR and other government bodies. Explain complex issues in a way that is easy to understand, considering people's individual needs. Deliver difficult messages with clarity and sensitivity, being persuasive when required. Consider the impact of the language used. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others. Introduce different methods for communication, including making the most of digital resources whilst getting value for money. Delivering at Pace: Ensure everyone clearly understands and owns their roles, responsibilities and business priorities. Give honest, motivating and enthusiastic messages about priorities, objectives and expectations to get the best out of people. Comply with legal, regulatory and security requirements in service delivery. Set out clear processes and standards for managing performance at all levels. Ensure delivery of timely quality outcomes, through providing the right resources to do the job, reviewing and adjusting performance expectations and rewarding success. Maintain your own levels of performance in challenging circumstances and encourage others to do the same. Key Responsibilities: Implementation of the DFTO rolling stock commercial strategy through executing rolling stock procurements. Operator spend on the rolling stock portfolio each year is £4.5bn, with this role responsible for contracts worth £2.25bn per annum, in conjunction with the Commercial Manager (finance); Lead on development and deployment of new template contractual documents for new build procurements, existing fleet procurements, lease extensions and direct awards, maintenance procurement and refurbishment procurements, along with a modification process. Template lease documents will include, but not be limited to Operating Lease (OL), Manufacturer and Supply Agreement (MSA), Train Services Agreement (TSA), Technical Support and Spares Supply Agreement (TSSSA and Direct Agreements (or equivalent), to be amended as required for each call off order under the framework for new build orders, with templates also in place in other areas a required such as heavy maintenance agreements and standardisation of wet, dry and soggy lease agreements. This will also include template financing agreements associated with leases to reduce price escalation over time, in line with the future funding model to be proposed by the national strategy. Use of template documents to negotiate cost savings with financing companies including ROSCOs, manufacturing and maintenance companies. Lead the introduction of a new dynamic market for rolling stock manufacturers and maintenance companies, consisting of a pool of pre-qualified bidders to reduce procurement costs and facilitate market engagement. For new build rolling stock, lead the development and introduction of a small number of frameworks based on the first set of national standardised rolling stock specifications based around (e.g. metropolitan/commuter, rural/regional, inter-urban, intercity/high speed and speciality configurations such as airport service adaptations in the main and including key terms and conditions, pricing, potential volumes, order scheduling etc. Reduce costs long term through standardise specifications and greater interoperability. Development and introduction of template procurement documents for of rolling stock procurements, which for new build orders would describe how call off orders will be requested and bids evaluated on a whole life cost and maintenance cost basis, and how options for additional units will be managed. Lead on all aspects of rolling stock procurement activity undertaken by DfTO from notice to award including preparation and publication of notices, drafting of procurement documentation for individual competitions, participation in evaluation and negotiation and selection of the successful bidder. With the Commercial Manager (finance) and operators, preparation of business cases for governance bodies including DfTO, DfT, Cabinet Office and HMT; Provision of support to rolling stock competitions which are already underway either within DFTO TOCs or within private sector TOCs which transition into DFTO while procurements are in flight including undertaking due diligence on commercial elements of transactions as required - total value of live procurements is currently around £8bn; Line management of two DFTO Commercial Analysts. Project management of operator staff as part of teams delivering individual procurements. Indirect line management of external advisor staff from legal, technical and financial consultancy firms Deliver better value for money across the rolling stock portfolio by working in collaboration with other Commercial Managers to identify and propose efficiencies and innovations to reduce cost; Undertake procurement tasks on portfolio level universal contracts as required; Identification and development of commercial opportunities to secure additional, non passenger related revenue across the DFTO and TOC supply chain to drive and add value, engaging with all internal and external group functions and stakeholders, including Network Rail where appropriate, to contribute to the £150m 3 year savings target;. Preparation and publication of guidance on how to undertake procurement activities including providing relevant training to operators, suppliers etc as may be required. Undertake various projects as requested by the Group Procurement Director and/or Head of Commercial. Knowledge, Skills, Experience & Technical Qualifications: The post holder must have a proven track-record of success as a senior procurement manager in a public sector environment: . click apply for full job details
Position: 200CMR: Project Controls Data Manager Location : Remote 2 days / London 3 days Type: Full-time Start Date : Immediate Salary : £85,000 - £95,000 At Cooper Moss Rutland, we work with clients who are shaping the future of infrastructure and energy systems across the globe. We're looking for a Project Controls Data Manager to join a collaborative and forward-thinking team delivering some of the most exciting and complex projects in the industry. This is more than just a job - it's an opportunity to grow intentionally, work flexibly, and make a real impact. About us: CMR is first and foremost a team of people, passionate about the construction industry and changing the way project controls is provided. We are a progressive & dynamic consultancy offering tailored project controls services across a range of industries. Our Purpose (Why we exist): Inspiring new ways to help shape our construction industry. Our Ambition (What we want to achieve): Re-imagine project controls through a digital lens, being the obvious choice for clients and the place to grow together with intention. What's in it for you? At CMR you will have the opportunity to professionally develop like nowhere you have worked before. If you demonstrate the capability, our merit based system will enable you to develop fast. We use our in-house capability matrix to transparently track your progression and highlight development areas. Join our small, dynamic team where every member has the chance to make a significant impact, shaping the future direction of our company and making a real difference. We believe in rewarding our team for their achievements, celebrating our successes but equally helping each other when things are tough. You'll Building and managing robust data models and interactive dashboards that deliver actionable insights and highlight key project risks. Analysing and documenting project control processes with a focus on digital transformation and continuous improvement. Leading on periodic and ad-hoc reporting, ensuring accuracy and clarity in monthly project review packs. Supporting the Project Controls Lead in managing the Performance Measurement Baseline (PMB) and reporting on KPIs across time, cost, risk, change, and quality. Helping to implement performance measurement systems like Earned Value Management (EVM). Integrating data across schedule, cost, scope, quality, change, and risk to provide a full picture of project health. Sharing lessons learned and best practices across the wider Project Controls community. About You Essential Ability to lead teams of Analysts and collaborate data. Experience of working on multi-million pound contracts within large-scale infrastructure or construction projects. Strong experience with Power Query and DAX for transforming and analysing large datasets. Proficiency in Power BI for developing interactive dashboards and visual reports. Advanced Excel skills, including complex formulas, pivot tables, and automation. Experience withing the project controls Understanding of schedule, cost, and risk management principles. Ability to work effectively in a matrix environment and communicate with senior stakeholders. Knowledge of NEC contracts and experience in sectors such as transport, energy, or major infrastructure. At CMR we have a strong culture driven by our 9 Core Principles. We look to build a community of people that have the same beliefs as we do! You can find out more about us here: Requirements and Location: Full right to work in the UK Remote 2 days / London 3 days Salary & Benefits 25 days holiday (plus Bank Holidays) Comprehensive Private Healthcare (Inc Dentist and Optician) Life Assurance (x4 Salary) Pension: employers' contribution of 4% Company and personal performance-based bonus Salary Sacrifice Scheme Long Service Leave Training and professional development Regular social events Perkbox - employee experience platform ️ Next Steps To apply to our vacancy please submit a copy of your CV for consideration . We look forward to hearing from you! CMR welcomes and encourages diversity in our workforce. CMR is Disability Confident Committed and an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin or disability or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives.
Jul 23, 2025
Full time
Position: 200CMR: Project Controls Data Manager Location : Remote 2 days / London 3 days Type: Full-time Start Date : Immediate Salary : £85,000 - £95,000 At Cooper Moss Rutland, we work with clients who are shaping the future of infrastructure and energy systems across the globe. We're looking for a Project Controls Data Manager to join a collaborative and forward-thinking team delivering some of the most exciting and complex projects in the industry. This is more than just a job - it's an opportunity to grow intentionally, work flexibly, and make a real impact. About us: CMR is first and foremost a team of people, passionate about the construction industry and changing the way project controls is provided. We are a progressive & dynamic consultancy offering tailored project controls services across a range of industries. Our Purpose (Why we exist): Inspiring new ways to help shape our construction industry. Our Ambition (What we want to achieve): Re-imagine project controls through a digital lens, being the obvious choice for clients and the place to grow together with intention. What's in it for you? At CMR you will have the opportunity to professionally develop like nowhere you have worked before. If you demonstrate the capability, our merit based system will enable you to develop fast. We use our in-house capability matrix to transparently track your progression and highlight development areas. Join our small, dynamic team where every member has the chance to make a significant impact, shaping the future direction of our company and making a real difference. We believe in rewarding our team for their achievements, celebrating our successes but equally helping each other when things are tough. You'll Building and managing robust data models and interactive dashboards that deliver actionable insights and highlight key project risks. Analysing and documenting project control processes with a focus on digital transformation and continuous improvement. Leading on periodic and ad-hoc reporting, ensuring accuracy and clarity in monthly project review packs. Supporting the Project Controls Lead in managing the Performance Measurement Baseline (PMB) and reporting on KPIs across time, cost, risk, change, and quality. Helping to implement performance measurement systems like Earned Value Management (EVM). Integrating data across schedule, cost, scope, quality, change, and risk to provide a full picture of project health. Sharing lessons learned and best practices across the wider Project Controls community. About You Essential Ability to lead teams of Analysts and collaborate data. Experience of working on multi-million pound contracts within large-scale infrastructure or construction projects. Strong experience with Power Query and DAX for transforming and analysing large datasets. Proficiency in Power BI for developing interactive dashboards and visual reports. Advanced Excel skills, including complex formulas, pivot tables, and automation. Experience withing the project controls Understanding of schedule, cost, and risk management principles. Ability to work effectively in a matrix environment and communicate with senior stakeholders. Knowledge of NEC contracts and experience in sectors such as transport, energy, or major infrastructure. At CMR we have a strong culture driven by our 9 Core Principles. We look to build a community of people that have the same beliefs as we do! You can find out more about us here: Requirements and Location: Full right to work in the UK Remote 2 days / London 3 days Salary & Benefits 25 days holiday (plus Bank Holidays) Comprehensive Private Healthcare (Inc Dentist and Optician) Life Assurance (x4 Salary) Pension: employers' contribution of 4% Company and personal performance-based bonus Salary Sacrifice Scheme Long Service Leave Training and professional development Regular social events Perkbox - employee experience platform ️ Next Steps To apply to our vacancy please submit a copy of your CV for consideration . We look forward to hearing from you! CMR welcomes and encourages diversity in our workforce. CMR is Disability Confident Committed and an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin or disability or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives.
Senior Vice President, Asset Backed Finance (m f x) London Asset Management Vollzeit ohne Führungsaufgaben mit betrieblicher Altersvorsorge Downloads Our Company Oaktree is a leader among global investment managers specializing in alternative investments, with $193 billion in assets under management. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1,200 employees and offices in 22 cities worldwide. We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture. For additional information please visit our website at . The Oaktree ABF strategy: Oaktree Asset Backed Finance ("ABF") is a recently formed strategy which invests in pools of contractual assets, or "assets", such as loans, leases, receivables, mortgages and licensing agreements, which may or may not reference property or other hard assets. Asset categories include corporate, consumer, real estate, transportation, equipment, infrastructure, energy, intellectual property and other esoteric types. On behalf of ABF funds and clients, Oaktree Purchases, or commits to purchase, assets, with or without leverage Lends, or commits to lend, secured by assets, in a senior or mezzanine position Insures, or provides capital relief against, assets Provides essential capital to a business primarily engaged in the origination and servicing of assets While Oaktree has significant experience successfully investing client capital in ABF opportunities as a sub-allocation to existing funds, Oaktree ABF represents Oaktree's first client offering dedicated to ABF. Based on the expanding ABF opportunity set and client demand, Oaktree ABF is expected to grow significantly. Oaktree judges the ABF Strategy's success and value by outcomes delivered to clients, consistent with or exceeding expectations, over the medium and long term. Overview Of Role & Qualifications Oaktree seeks an experienced ABF investor to lead all phases of the private ABF investment process in Europe, supervising more junior analysts and to serve as a subject matter expert in a number of ABF verticals and competencies. This professional would be the first ABF team member to join Oaktree's existing London office. Gain a deep understanding Oaktree's various funds and accounts available for ABF investments, including the constraints imposed by fund investment guidelines, regulatory capital considerations, regulators and Oaktree's internal policies and procedures. Network and build relationships with investment professionals in Oaktree's London office while working closely with ABF colleagues in Los Angeles and New York. Lead calls and meetings, both virtual and in-person, with asset originators, borrowers, sellers and their respective advisors, exposing key risks and opportunities, taking careful notes. Supervise, train and assist more junior ABF analysts as they collect, evaluate, organize and summarize the initial information which accompanies an ABF opportunity such as teasers, pitch decks, meetings or emails. Source ABF investment opportunities which fit the targeted risk-return parameters of Oaktree's ABF strategy. Recognizing that Oaktree sources opportunities and leads through a variety of internal and external channels, the ABF Senior Vice President will follow up on introductions and inquiries of potential relevance to the ABF strategy in Europe. For those opportunities determined to be potentially attractive for Oaktree funds and clients, the candidate will lead diligence, negotiation of terms and documentation, building models and preparing investment memoranda for consideration by the ABF investment committee. Supervise more junior analysts in the monitoring, surveillance and valuation of existing investments. Partner with various Oaktree colleagues to arrange financing or issue securitizations. Present information about investments, both actual and considered, to partners such as clients, prospects, financing providers and co-investors. Contribute to the evaluation of traded European ABS opportunities. 9+ years' experience originating, negotiating, analyzing and structuring private asset backed investments for an investment manager, specialty lender or investment bank, across multiple collateral types. Command of fixed income fundamentals and deep understanding of the risks, mitigants and attributes of various contractual asset types. Experience supervising more junior analysts. Facility with Excel and PowerPoint. Strong experience reviewing financial agreements, which govern asset backed investments, for relevant business points and to find answers to specific questions. Experience executing private asset backed investments (without relying on an arranging bank to structure the investment) preferred, but not required. Clever, curious, resourceful, enjoys solving problems Focused on consistency, avoiding bad outcomes and long-term results for clients, Oaktree and the Oaktree ABF strategy Team oriented, high integrity, friendly, empathetic, outgoing Professional, sophisticated communicator in a variety of formats Effective teacher Bachelor's Degree from a top university with a record of academic excellence
Jul 23, 2025
Full time
Senior Vice President, Asset Backed Finance (m f x) London Asset Management Vollzeit ohne Führungsaufgaben mit betrieblicher Altersvorsorge Downloads Our Company Oaktree is a leader among global investment managers specializing in alternative investments, with $193 billion in assets under management. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1,200 employees and offices in 22 cities worldwide. We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture. For additional information please visit our website at . The Oaktree ABF strategy: Oaktree Asset Backed Finance ("ABF") is a recently formed strategy which invests in pools of contractual assets, or "assets", such as loans, leases, receivables, mortgages and licensing agreements, which may or may not reference property or other hard assets. Asset categories include corporate, consumer, real estate, transportation, equipment, infrastructure, energy, intellectual property and other esoteric types. On behalf of ABF funds and clients, Oaktree Purchases, or commits to purchase, assets, with or without leverage Lends, or commits to lend, secured by assets, in a senior or mezzanine position Insures, or provides capital relief against, assets Provides essential capital to a business primarily engaged in the origination and servicing of assets While Oaktree has significant experience successfully investing client capital in ABF opportunities as a sub-allocation to existing funds, Oaktree ABF represents Oaktree's first client offering dedicated to ABF. Based on the expanding ABF opportunity set and client demand, Oaktree ABF is expected to grow significantly. Oaktree judges the ABF Strategy's success and value by outcomes delivered to clients, consistent with or exceeding expectations, over the medium and long term. Overview Of Role & Qualifications Oaktree seeks an experienced ABF investor to lead all phases of the private ABF investment process in Europe, supervising more junior analysts and to serve as a subject matter expert in a number of ABF verticals and competencies. This professional would be the first ABF team member to join Oaktree's existing London office. Gain a deep understanding Oaktree's various funds and accounts available for ABF investments, including the constraints imposed by fund investment guidelines, regulatory capital considerations, regulators and Oaktree's internal policies and procedures. Network and build relationships with investment professionals in Oaktree's London office while working closely with ABF colleagues in Los Angeles and New York. Lead calls and meetings, both virtual and in-person, with asset originators, borrowers, sellers and their respective advisors, exposing key risks and opportunities, taking careful notes. Supervise, train and assist more junior ABF analysts as they collect, evaluate, organize and summarize the initial information which accompanies an ABF opportunity such as teasers, pitch decks, meetings or emails. Source ABF investment opportunities which fit the targeted risk-return parameters of Oaktree's ABF strategy. Recognizing that Oaktree sources opportunities and leads through a variety of internal and external channels, the ABF Senior Vice President will follow up on introductions and inquiries of potential relevance to the ABF strategy in Europe. For those opportunities determined to be potentially attractive for Oaktree funds and clients, the candidate will lead diligence, negotiation of terms and documentation, building models and preparing investment memoranda for consideration by the ABF investment committee. Supervise more junior analysts in the monitoring, surveillance and valuation of existing investments. Partner with various Oaktree colleagues to arrange financing or issue securitizations. Present information about investments, both actual and considered, to partners such as clients, prospects, financing providers and co-investors. Contribute to the evaluation of traded European ABS opportunities. 9+ years' experience originating, negotiating, analyzing and structuring private asset backed investments for an investment manager, specialty lender or investment bank, across multiple collateral types. Command of fixed income fundamentals and deep understanding of the risks, mitigants and attributes of various contractual asset types. Experience supervising more junior analysts. Facility with Excel and PowerPoint. Strong experience reviewing financial agreements, which govern asset backed investments, for relevant business points and to find answers to specific questions. Experience executing private asset backed investments (without relying on an arranging bank to structure the investment) preferred, but not required. Clever, curious, resourceful, enjoys solving problems Focused on consistency, avoiding bad outcomes and long-term results for clients, Oaktree and the Oaktree ABF strategy Team oriented, high integrity, friendly, empathetic, outgoing Professional, sophisticated communicator in a variety of formats Effective teacher Bachelor's Degree from a top university with a record of academic excellence
GIS Analyst Westminster Contract £249.58 per day PAYE or £343 per day limited Our client is looking for an experienced GIS Analyst. Our client is seeking a skilled GIS Analyst to provide interim support for the maintenance and development of our Geographic Information Systems (GIS) infrastructure. This role is essential in ensuring the smooth operation of our GIS services, supporting a wide range of internal stakeholders through the IT helpdesk. You ll be working with the ESRI ArcGIS suite, including ArcGIS Pro, ArcGIS Enterprise, and ArcGIS Online, to develop and publish maps, manage data layers, and deliver APIs that support critical business functions across the council. Key Responsibilities Provide day-to-day GIS support via the IT helpdesk. Develop, test, and publish interactive maps and spatial data. Maintain and update GIS data layers, including drawing and editing polygons. Manage ArcGIS Server operations, including restarts and troubleshooting. Engage with stakeholders to understand and deliver on spatial data needs. What We re Looking For We re looking for a proactive and technically skilled individual with: Extensive experience using the ESRI ArcGIS suite. Proven ability to build, test, and publish maps and spatial data. Experience with ArcGIS Server administration and maintenance. Strong skills in data layer management and spatial editing. Excellent stakeholder engagement and communication skills. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.
Jul 23, 2025
Contractor
GIS Analyst Westminster Contract £249.58 per day PAYE or £343 per day limited Our client is looking for an experienced GIS Analyst. Our client is seeking a skilled GIS Analyst to provide interim support for the maintenance and development of our Geographic Information Systems (GIS) infrastructure. This role is essential in ensuring the smooth operation of our GIS services, supporting a wide range of internal stakeholders through the IT helpdesk. You ll be working with the ESRI ArcGIS suite, including ArcGIS Pro, ArcGIS Enterprise, and ArcGIS Online, to develop and publish maps, manage data layers, and deliver APIs that support critical business functions across the council. Key Responsibilities Provide day-to-day GIS support via the IT helpdesk. Develop, test, and publish interactive maps and spatial data. Maintain and update GIS data layers, including drawing and editing polygons. Manage ArcGIS Server operations, including restarts and troubleshooting. Engage with stakeholders to understand and deliver on spatial data needs. What We re Looking For We re looking for a proactive and technically skilled individual with: Extensive experience using the ESRI ArcGIS suite. Proven ability to build, test, and publish maps and spatial data. Experience with ArcGIS Server administration and maintenance. Strong skills in data layer management and spatial editing. Excellent stakeholder engagement and communication skills. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.
IT SerivceDesk Analyst Location: London Duration: 3 Months Initially Day Rate: 300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members during operational hours Maintain accurate documentation and update the internal knowledge base Deliver basic training and user guidance on supported systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews
Jul 22, 2025
Contractor
IT SerivceDesk Analyst Location: London Duration: 3 Months Initially Day Rate: 300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members during operational hours Maintain accurate documentation and update the internal knowledge base Deliver basic training and user guidance on supported systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews
Your new company You'll be joining a forward-thinking organisation committed to delivering high-quality services across the charity and care sectors. With a strong focus on digital transformation and operational efficiency, they rely on a suite of Access Group applications to support their day-to-day functions. Your new role As an Application Support Analyst, you'll be the first point of contact within the ICT department for all business systems queries. You'll provide essential first-line support across a range of Access Group applications, including PeopleXD, RecruitXD, Charity CRM, Access Care Planner, and Access People Planner. Your role will be pivotal in ensuring smooth operations, resolving incidents promptly, and escalating complex issues to senior team members. You'll also contribute to remote meetings and continuous service improvement initiatives. What you'll need to succeed Hands-on experience with Acess Group applications A proven background in support desk/help desk environments Strong communication and problem-solving skills Knowledge of JobTrain ATS is highly desirable. What you'll get in return A rewarding contract providing exposure to a high-profile client. Furthermore, a COMPETITIVE DAY RATE on a 3-MONTH INITIAL TERM.Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 22, 2025
Contractor
Your new company You'll be joining a forward-thinking organisation committed to delivering high-quality services across the charity and care sectors. With a strong focus on digital transformation and operational efficiency, they rely on a suite of Access Group applications to support their day-to-day functions. Your new role As an Application Support Analyst, you'll be the first point of contact within the ICT department for all business systems queries. You'll provide essential first-line support across a range of Access Group applications, including PeopleXD, RecruitXD, Charity CRM, Access Care Planner, and Access People Planner. Your role will be pivotal in ensuring smooth operations, resolving incidents promptly, and escalating complex issues to senior team members. You'll also contribute to remote meetings and continuous service improvement initiatives. What you'll need to succeed Hands-on experience with Acess Group applications A proven background in support desk/help desk environments Strong communication and problem-solving skills Knowledge of JobTrain ATS is highly desirable. What you'll get in return A rewarding contract providing exposure to a high-profile client. Furthermore, a COMPETITIVE DAY RATE on a 3-MONTH INITIAL TERM.Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
OFFICE FOR ENVIRONMENTAL PROTECTION Senior Environmental Analyst- Marine Specialist Reference number: 417066 Salary: £41,220 - £45,400 A Civil Service Pension with an employer contribution of 28.97% Contract type: Fixed term Secondment Working pattern: Flexible working, Full-time, Job share, Part-time Location: Northern Ireland, West Midlands (England) Job summary Do you have a strong understanding of marine science, or policy and regulation frameworks across the United Kingdom? Can you synthesise complex scientific, policy, and regulatory research to develop clear, actionable plans? Can you summarise that information into clear, accessible reports for Ministers, Parliament and the public? If so, then we want to hear from you. The Office for Environmental Protection (OEP) mission is to protect and improve the natural environment. Established by the Environment Act 2021, our role is to hold government and public bodies in England and Northern Ireland to account. We do this in several ways including reporting on progress towards environmental commitments, advising on changes to environmental laws and receiving complaints from the public, which can lead to us investigations and taking enforcement action. This role is based within the OEP s Insights Directorate which leads on progressing our strategic objective of holding governments to account for delivery of environmental goals and targets, in accordance with Environmental Improvement Plans. With a total staff of just over 90, we are a dynamic, friendly and flexible organisation covering both England, Northern Ireland, and environmental matters reserved to the UK government. We offer flexible working arrangements, including part time and job share arrangements, high profile, dynamic work and the chance to have an impact on improving the state of the environment. To find out more about the OEP, what we do, who we are and our current work, visit the OEP website The OEP is a non-departmental public body sponsored by Defra in England and DAERA in Northern Ireland which means it operates independently from Defra. Our employees are public servants and as part of the benefits package, employees have the opportunity to enrol in the Civil Service Pension Scheme. Job description We are looking for an individual to work within and support our marine programme. Our work in the marine environment focuses on holding government to account on the implementation of environmental law concerned with tackling key drivers of marine ecosystem degradation in England and Northern Ireland. So far, we have reviewed the drivers and pressures affecting the UK marine environment, undertaken evidence assessments of topics including aquaculture, bycatch, marine protected areas, and underwater noise. Reports are available on the OEP s website. We are also evaluating the achievability of Good Environmental Status (GES), and investigating Defra's duty to achieve GES in the marine environment. For more information see the OEP s website. In the coming months, we plan to: • Synthesise evidence reports to inform the development of clear, strategic next steps for the marine programme. • Develop and enhance the marine evidence base to support Environmental Improvement Plan (EIP) reporting in England and Northern Ireland. Key areas we expect the role-holder will support include: • Translation of science and regulatory analysis into policy relevant recommendations. • Engagement, collaboration and management of relationships with experts, stakeholders from a wide range of disciplines. • Support wider specialist functions such as providing advice to government and analytical support towards the monitoring of environmental law, reviewing complaints and when undertaking investigations. This role will provide technical and scientific support across these activities as needed. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Benefits Alongside your salary of £41,220, Office for Environmental Protection contributes £11,941 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides . Leave and Flexible Working The OEP offers 25 days annual leave rising to 30 days over 5 years for all new entrants. Additional paid leave is available where necessary to cater for a variety of situations including, but not limited to, family-related leave, volunteering days, exam and study leave, public duties and trade union activities. In addition, we offer a generous enhanced maternity leave, parental leave and shared parental leave policy. The OEP is supportive of flexible working and has a flexible working policy to allow for variations in individuals working hours where this is compatible with business need. Staff Wellbeing Staff wellbeing is extremely important and the OEP strives to provide access to numerous resources to aid the wellbeing of its employees. Current initiatives include: • Access to the Employee Assistance Programme (EAP) providing free and confidential 24/7 telephone advice and guidance to support employees with both personal and employment issues. This may include personal wellbeing, career development or legal matters such as landlord / tenant disputes. • Access to an Occupational Health Service to provide a range of support service to help with the way you feel at work. • Access to trained Mental Health First Aiders and wider Defra Group mental health first aid network and resources. • Free access to Headspace, a mindfulness, meditation and sleep app. • Access to a Financial Wellbeing Portal. • Free eye tests and a contribution to glasses/ lenses if required for VDU use. Salary Sacrifice, Discounts and SmartTech Benefits All employees have access to the STaR, Reward Gateway an online platform providing access to hundreds of discounts, offers and cashback options with well-known retailers. They offer a SmartTech scheme, a Cash Healthcare plan and numerous other benefits and services. Criminal Record Check In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Access NI on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs(AT)cabinetoffice.gov.uk stating the job reference number in the subject heading. Contact point for applicants Job contact OEP Recruitment Email: recruitment(AT)theoep.org.uk Recruitment team Email: recruitment(AT)theoep.org.uk Closing date: Apply before 11:55 pm on Sunday 10 August 2025. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Jul 22, 2025
Contractor
OFFICE FOR ENVIRONMENTAL PROTECTION Senior Environmental Analyst- Marine Specialist Reference number: 417066 Salary: £41,220 - £45,400 A Civil Service Pension with an employer contribution of 28.97% Contract type: Fixed term Secondment Working pattern: Flexible working, Full-time, Job share, Part-time Location: Northern Ireland, West Midlands (England) Job summary Do you have a strong understanding of marine science, or policy and regulation frameworks across the United Kingdom? Can you synthesise complex scientific, policy, and regulatory research to develop clear, actionable plans? Can you summarise that information into clear, accessible reports for Ministers, Parliament and the public? If so, then we want to hear from you. The Office for Environmental Protection (OEP) mission is to protect and improve the natural environment. Established by the Environment Act 2021, our role is to hold government and public bodies in England and Northern Ireland to account. We do this in several ways including reporting on progress towards environmental commitments, advising on changes to environmental laws and receiving complaints from the public, which can lead to us investigations and taking enforcement action. This role is based within the OEP s Insights Directorate which leads on progressing our strategic objective of holding governments to account for delivery of environmental goals and targets, in accordance with Environmental Improvement Plans. With a total staff of just over 90, we are a dynamic, friendly and flexible organisation covering both England, Northern Ireland, and environmental matters reserved to the UK government. We offer flexible working arrangements, including part time and job share arrangements, high profile, dynamic work and the chance to have an impact on improving the state of the environment. To find out more about the OEP, what we do, who we are and our current work, visit the OEP website The OEP is a non-departmental public body sponsored by Defra in England and DAERA in Northern Ireland which means it operates independently from Defra. Our employees are public servants and as part of the benefits package, employees have the opportunity to enrol in the Civil Service Pension Scheme. Job description We are looking for an individual to work within and support our marine programme. Our work in the marine environment focuses on holding government to account on the implementation of environmental law concerned with tackling key drivers of marine ecosystem degradation in England and Northern Ireland. So far, we have reviewed the drivers and pressures affecting the UK marine environment, undertaken evidence assessments of topics including aquaculture, bycatch, marine protected areas, and underwater noise. Reports are available on the OEP s website. We are also evaluating the achievability of Good Environmental Status (GES), and investigating Defra's duty to achieve GES in the marine environment. For more information see the OEP s website. In the coming months, we plan to: • Synthesise evidence reports to inform the development of clear, strategic next steps for the marine programme. • Develop and enhance the marine evidence base to support Environmental Improvement Plan (EIP) reporting in England and Northern Ireland. Key areas we expect the role-holder will support include: • Translation of science and regulatory analysis into policy relevant recommendations. • Engagement, collaboration and management of relationships with experts, stakeholders from a wide range of disciplines. • Support wider specialist functions such as providing advice to government and analytical support towards the monitoring of environmental law, reviewing complaints and when undertaking investigations. This role will provide technical and scientific support across these activities as needed. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Benefits Alongside your salary of £41,220, Office for Environmental Protection contributes £11,941 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides . Leave and Flexible Working The OEP offers 25 days annual leave rising to 30 days over 5 years for all new entrants. Additional paid leave is available where necessary to cater for a variety of situations including, but not limited to, family-related leave, volunteering days, exam and study leave, public duties and trade union activities. In addition, we offer a generous enhanced maternity leave, parental leave and shared parental leave policy. The OEP is supportive of flexible working and has a flexible working policy to allow for variations in individuals working hours where this is compatible with business need. Staff Wellbeing Staff wellbeing is extremely important and the OEP strives to provide access to numerous resources to aid the wellbeing of its employees. Current initiatives include: • Access to the Employee Assistance Programme (EAP) providing free and confidential 24/7 telephone advice and guidance to support employees with both personal and employment issues. This may include personal wellbeing, career development or legal matters such as landlord / tenant disputes. • Access to an Occupational Health Service to provide a range of support service to help with the way you feel at work. • Access to trained Mental Health First Aiders and wider Defra Group mental health first aid network and resources. • Free access to Headspace, a mindfulness, meditation and sleep app. • Access to a Financial Wellbeing Portal. • Free eye tests and a contribution to glasses/ lenses if required for VDU use. Salary Sacrifice, Discounts and SmartTech Benefits All employees have access to the STaR, Reward Gateway an online platform providing access to hundreds of discounts, offers and cashback options with well-known retailers. They offer a SmartTech scheme, a Cash Healthcare plan and numerous other benefits and services. Criminal Record Check In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Access NI on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs(AT)cabinetoffice.gov.uk stating the job reference number in the subject heading. Contact point for applicants Job contact OEP Recruitment Email: recruitment(AT)theoep.org.uk Recruitment team Email: recruitment(AT)theoep.org.uk Closing date: Apply before 11:55 pm on Sunday 10 August 2025. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
OFFICE FOR ENVIRONMENTAL PROTECTION Senior Environmental Analyst- Marine Specialist Reference number: 417066 Salary: £41,220 - £45,400 A Civil Service Pension with an employer contribution of 28.97% Contract type: Fixed term Secondment Working pattern: Flexible working, Full-time, Job share, Part-time Location: Northern Ireland, West Midlands (England) Job summary Do you have a strong understanding of marine science, or policy and regulation frameworks across the United Kingdom? Can you synthesise complex scientific, policy, and regulatory research to develop clear, actionable plans? Can you summarise that information into clear, accessible reports for Ministers, Parliament and the public? If so, then we want to hear from you. The Office for Environmental Protection (OEP) mission is to protect and improve the natural environment. Established by the Environment Act 2021, our role is to hold government and public bodies in England and Northern Ireland to account. We do this in several ways including reporting on progress towards environmental commitments, advising on changes to environmental laws and receiving complaints from the public, which can lead to us investigations and taking enforcement action. This role is based within the OEP s Insights Directorate which leads on progressing our strategic objective of holding governments to account for delivery of environmental goals and targets, in accordance with Environmental Improvement Plans. With a total staff of just over 90, we are a dynamic, friendly and flexible organisation covering both England, Northern Ireland, and environmental matters reserved to the UK government. We offer flexible working arrangements, including part time and job share arrangements, high profile, dynamic work and the chance to have an impact on improving the state of the environment. To find out more about the OEP, what we do, who we are and our current work, visit the OEP website The OEP is a non-departmental public body sponsored by Defra in England and DAERA in Northern Ireland which means it operates independently from Defra. Our employees are public servants and as part of the benefits package, employees have the opportunity to enrol in the Civil Service Pension Scheme. Job description We are looking for an individual to work within and support our marine programme. Our work in the marine environment focuses on holding government to account on the implementation of environmental law concerned with tackling key drivers of marine ecosystem degradation in England and Northern Ireland. So far, we have reviewed the drivers and pressures affecting the UK marine environment, undertaken evidence assessments of topics including aquaculture, bycatch, marine protected areas, and underwater noise. Reports are available on the OEP s website. We are also evaluating the achievability of Good Environmental Status (GES), and investigating Defra's duty to achieve GES in the marine environment. For more information see the OEP s website. In the coming months, we plan to: • Synthesise evidence reports to inform the development of clear, strategic next steps for the marine programme. • Develop and enhance the marine evidence base to support Environmental Improvement Plan (EIP) reporting in England and Northern Ireland. Key areas we expect the role-holder will support include: • Translation of science and regulatory analysis into policy relevant recommendations. • Engagement, collaboration and management of relationships with experts, stakeholders from a wide range of disciplines. • Support wider specialist functions such as providing advice to government and analytical support towards the monitoring of environmental law, reviewing complaints and when undertaking investigations. This role will provide technical and scientific support across these activities as needed. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Benefits Alongside your salary of £41,220, Office for Environmental Protection contributes £11,941 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides . Leave and Flexible Working The OEP offers 25 days annual leave rising to 30 days over 5 years for all new entrants. Additional paid leave is available where necessary to cater for a variety of situations including, but not limited to, family-related leave, volunteering days, exam and study leave, public duties and trade union activities. In addition, we offer a generous enhanced maternity leave, parental leave and shared parental leave policy. The OEP is supportive of flexible working and has a flexible working policy to allow for variations in individuals working hours where this is compatible with business need. Staff Wellbeing Staff wellbeing is extremely important and the OEP strives to provide access to numerous resources to aid the wellbeing of its employees. Current initiatives include: • Access to the Employee Assistance Programme (EAP) providing free and confidential 24/7 telephone advice and guidance to support employees with both personal and employment issues. This may include personal wellbeing, career development or legal matters such as landlord / tenant disputes. • Access to an Occupational Health Service to provide a range of support service to help with the way you feel at work. • Access to trained Mental Health First Aiders and wider Defra Group mental health first aid network and resources. • Free access to Headspace, a mindfulness, meditation and sleep app. • Access to a Financial Wellbeing Portal. • Free eye tests and a contribution to glasses/ lenses if required for VDU use. Salary Sacrifice, Discounts and SmartTech Benefits All employees have access to the STaR, Reward Gateway an online platform providing access to hundreds of discounts, offers and cashback options with well-known retailers. They offer a SmartTech scheme, a Cash Healthcare plan and numerous other benefits and services. Criminal Record Check In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Access NI on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs(AT)cabinetoffice.gov.uk stating the job reference number in the subject heading. Contact point for applicants Job contact OEP Recruitment Email: recruitment(AT)theoep.org.uk Recruitment team Email: recruitment(AT)theoep.org.uk Closing date: Apply before 11:55 pm on Sunday 10 August 2025. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Jul 22, 2025
Contractor
OFFICE FOR ENVIRONMENTAL PROTECTION Senior Environmental Analyst- Marine Specialist Reference number: 417066 Salary: £41,220 - £45,400 A Civil Service Pension with an employer contribution of 28.97% Contract type: Fixed term Secondment Working pattern: Flexible working, Full-time, Job share, Part-time Location: Northern Ireland, West Midlands (England) Job summary Do you have a strong understanding of marine science, or policy and regulation frameworks across the United Kingdom? Can you synthesise complex scientific, policy, and regulatory research to develop clear, actionable plans? Can you summarise that information into clear, accessible reports for Ministers, Parliament and the public? If so, then we want to hear from you. The Office for Environmental Protection (OEP) mission is to protect and improve the natural environment. Established by the Environment Act 2021, our role is to hold government and public bodies in England and Northern Ireland to account. We do this in several ways including reporting on progress towards environmental commitments, advising on changes to environmental laws and receiving complaints from the public, which can lead to us investigations and taking enforcement action. This role is based within the OEP s Insights Directorate which leads on progressing our strategic objective of holding governments to account for delivery of environmental goals and targets, in accordance with Environmental Improvement Plans. With a total staff of just over 90, we are a dynamic, friendly and flexible organisation covering both England, Northern Ireland, and environmental matters reserved to the UK government. We offer flexible working arrangements, including part time and job share arrangements, high profile, dynamic work and the chance to have an impact on improving the state of the environment. To find out more about the OEP, what we do, who we are and our current work, visit the OEP website The OEP is a non-departmental public body sponsored by Defra in England and DAERA in Northern Ireland which means it operates independently from Defra. Our employees are public servants and as part of the benefits package, employees have the opportunity to enrol in the Civil Service Pension Scheme. Job description We are looking for an individual to work within and support our marine programme. Our work in the marine environment focuses on holding government to account on the implementation of environmental law concerned with tackling key drivers of marine ecosystem degradation in England and Northern Ireland. So far, we have reviewed the drivers and pressures affecting the UK marine environment, undertaken evidence assessments of topics including aquaculture, bycatch, marine protected areas, and underwater noise. Reports are available on the OEP s website. We are also evaluating the achievability of Good Environmental Status (GES), and investigating Defra's duty to achieve GES in the marine environment. For more information see the OEP s website. In the coming months, we plan to: • Synthesise evidence reports to inform the development of clear, strategic next steps for the marine programme. • Develop and enhance the marine evidence base to support Environmental Improvement Plan (EIP) reporting in England and Northern Ireland. Key areas we expect the role-holder will support include: • Translation of science and regulatory analysis into policy relevant recommendations. • Engagement, collaboration and management of relationships with experts, stakeholders from a wide range of disciplines. • Support wider specialist functions such as providing advice to government and analytical support towards the monitoring of environmental law, reviewing complaints and when undertaking investigations. This role will provide technical and scientific support across these activities as needed. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Benefits Alongside your salary of £41,220, Office for Environmental Protection contributes £11,941 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides . Leave and Flexible Working The OEP offers 25 days annual leave rising to 30 days over 5 years for all new entrants. Additional paid leave is available where necessary to cater for a variety of situations including, but not limited to, family-related leave, volunteering days, exam and study leave, public duties and trade union activities. In addition, we offer a generous enhanced maternity leave, parental leave and shared parental leave policy. The OEP is supportive of flexible working and has a flexible working policy to allow for variations in individuals working hours where this is compatible with business need. Staff Wellbeing Staff wellbeing is extremely important and the OEP strives to provide access to numerous resources to aid the wellbeing of its employees. Current initiatives include: • Access to the Employee Assistance Programme (EAP) providing free and confidential 24/7 telephone advice and guidance to support employees with both personal and employment issues. This may include personal wellbeing, career development or legal matters such as landlord / tenant disputes. • Access to an Occupational Health Service to provide a range of support service to help with the way you feel at work. • Access to trained Mental Health First Aiders and wider Defra Group mental health first aid network and resources. • Free access to Headspace, a mindfulness, meditation and sleep app. • Access to a Financial Wellbeing Portal. • Free eye tests and a contribution to glasses/ lenses if required for VDU use. Salary Sacrifice, Discounts and SmartTech Benefits All employees have access to the STaR, Reward Gateway an online platform providing access to hundreds of discounts, offers and cashback options with well-known retailers. They offer a SmartTech scheme, a Cash Healthcare plan and numerous other benefits and services. Criminal Record Check In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Access NI on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs(AT)cabinetoffice.gov.uk stating the job reference number in the subject heading. Contact point for applicants Job contact OEP Recruitment Email: recruitment(AT)theoep.org.uk Recruitment team Email: recruitment(AT)theoep.org.uk Closing date: Apply before 11:55 pm on Sunday 10 August 2025. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Office for Environmental Protection (OEP)
Ireland, Bedfordshire
OFFICE FOR ENVIRONMENTAL PROTECTION Senior Environmental Analyst- Marine Specialist Reference number: 417066 Salary: £41,220 - £45,400 A Civil Service Pension with an employer contribution of 28.97% Contract type: Fixed term Secondment Working pattern: Flexible working, Full-time, Job share, Part-time Location: Northern Ireland, West Midlands (England) Job summary Do you have a strong understanding of marine science, or policy and regulation frameworks across the United Kingdom? Can you synthesise complex scientific, policy, and regulatory research to develop clear, actionable plans? Can you summarise that information into clear, accessible reports for Ministers, Parliament and the public? If so, then we want to hear from you. The Office for Environmental Protection (OEP) mission is to protect and improve the natural environment. Established by the Environment Act 2021, our role is to hold government and public bodies in England and Northern Ireland to account. We do this in several ways including reporting on progress towards environmental commitments, advising on changes to environmental laws and receiving complaints from the public, which can lead to us investigations and taking enforcement action. This role is based within the OEP's Insights Directorate which leads on progressing our strategic objective of holding governments to account for delivery of environmental goals and targets, in accordance with Environmental Improvement Plans. With a total staff of just over 90, we are a dynamic, friendly and flexible organisation covering both England, Northern Ireland, and environmental matters reserved to the UK government. We offer flexible working arrangements, including part time and job share arrangements, high profile, dynamic work and the chance to have an impact on improving the state of the environment. To find out more about the OEP, what we do, who we are and our current work, visit the OEP website The OEP is a non-departmental public body sponsored by Defra in England and DAERA in Northern Ireland which means it operates independently from Defra. Our employees are public servants and as part of the benefits package, employees have the opportunity to enrol in the Civil Service Pension Scheme. Job description We are looking for an individual to work within and support our marine programme. Our work in the marine environment focuses on holding government to account on the implementation of environmental law concerned with tackling key drivers of marine ecosystem degradation in England and Northern Ireland. So far, we have reviewed the drivers and pressures affecting the UK marine environment, undertaken evidence assessments of topics including aquaculture, bycatch, marine protected areas, and underwater noise. Reports are available on the OEP's website. We are also evaluating the achievability of Good Environmental Status (GES), and investigating Defra's duty to achieve GES in the marine environment. For more information see the OEP's website. In the coming months, we plan to: • Synthesise evidence reports to inform the development of clear, strategic next steps for the marine programme. • Develop and enhance the marine evidence base to support Environmental Improvement Plan (EIP) reporting in England and Northern Ireland. Key areas we expect the role-holder will support include: • Translation of science and regulatory analysis into policy relevant recommendations. • Engagement, collaboration and management of relationships with experts, stakeholders from a wide range of disciplines. • Support wider specialist functions such as providing advice to government and analytical support towards the monitoring of environmental law, reviewing complaints and when undertaking investigations. This role will provide technical and scientific support across these activities as needed. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Benefits Alongside your salary of £41,220, Office for Environmental Protection contributes £11,941 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides . Leave and Flexible Working The OEP offers 25 days annual leave rising to 30 days over 5 years for all new entrants. Additional paid leave is available where necessary to cater for a variety of situations including, but not limited to, family-related leave, volunteering days, exam and study leave, public duties and trade union activities. In addition, we offer a generous enhanced maternity leave, parental leave and shared parental leave policy. The OEP is supportive of flexible working and has a flexible working policy to allow for variations in individuals working hours where this is compatible with business need. Staff Wellbeing Staff wellbeing is extremely important and the OEP strives to provide access to numerous resources to aid the wellbeing of its employees. Current initiatives include: • Access to the Employee Assistance Programme (EAP) providing free and confidential 24/7 telephone advice and guidance to support employees with both personal and employment issues. This may include personal wellbeing, career development or legal matters such as landlord / tenant disputes. • Access to an Occupational Health Service to provide a range of support service to help with the way you feel at work. • Access to trained Mental Health First Aiders and wider Defra Group mental health first aid network and resources. • Free access to Headspace, a mindfulness, meditation and sleep app. • Access to a Financial Wellbeing Portal. • Free eye tests and a contribution to glasses/ lenses if required for VDU use. Salary Sacrifice, Discounts and SmartTech Benefits All employees have access to the STaR, Reward Gateway an online platform providing access to hundreds of discounts, offers and cashback options with well-known retailers. They offer a SmartTech scheme, a Cash Healthcare plan and numerous other benefits and services. Criminal Record Check In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Access NI on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. Contact point for applicants Job contact OEP Recruitment Email: Recruitment team Email: Closing date: Apply before 11:55 pm on Sunday 10 August 2025.
Jul 21, 2025
Contractor
OFFICE FOR ENVIRONMENTAL PROTECTION Senior Environmental Analyst- Marine Specialist Reference number: 417066 Salary: £41,220 - £45,400 A Civil Service Pension with an employer contribution of 28.97% Contract type: Fixed term Secondment Working pattern: Flexible working, Full-time, Job share, Part-time Location: Northern Ireland, West Midlands (England) Job summary Do you have a strong understanding of marine science, or policy and regulation frameworks across the United Kingdom? Can you synthesise complex scientific, policy, and regulatory research to develop clear, actionable plans? Can you summarise that information into clear, accessible reports for Ministers, Parliament and the public? If so, then we want to hear from you. The Office for Environmental Protection (OEP) mission is to protect and improve the natural environment. Established by the Environment Act 2021, our role is to hold government and public bodies in England and Northern Ireland to account. We do this in several ways including reporting on progress towards environmental commitments, advising on changes to environmental laws and receiving complaints from the public, which can lead to us investigations and taking enforcement action. This role is based within the OEP's Insights Directorate which leads on progressing our strategic objective of holding governments to account for delivery of environmental goals and targets, in accordance with Environmental Improvement Plans. With a total staff of just over 90, we are a dynamic, friendly and flexible organisation covering both England, Northern Ireland, and environmental matters reserved to the UK government. We offer flexible working arrangements, including part time and job share arrangements, high profile, dynamic work and the chance to have an impact on improving the state of the environment. To find out more about the OEP, what we do, who we are and our current work, visit the OEP website The OEP is a non-departmental public body sponsored by Defra in England and DAERA in Northern Ireland which means it operates independently from Defra. Our employees are public servants and as part of the benefits package, employees have the opportunity to enrol in the Civil Service Pension Scheme. Job description We are looking for an individual to work within and support our marine programme. Our work in the marine environment focuses on holding government to account on the implementation of environmental law concerned with tackling key drivers of marine ecosystem degradation in England and Northern Ireland. So far, we have reviewed the drivers and pressures affecting the UK marine environment, undertaken evidence assessments of topics including aquaculture, bycatch, marine protected areas, and underwater noise. Reports are available on the OEP's website. We are also evaluating the achievability of Good Environmental Status (GES), and investigating Defra's duty to achieve GES in the marine environment. For more information see the OEP's website. In the coming months, we plan to: • Synthesise evidence reports to inform the development of clear, strategic next steps for the marine programme. • Develop and enhance the marine evidence base to support Environmental Improvement Plan (EIP) reporting in England and Northern Ireland. Key areas we expect the role-holder will support include: • Translation of science and regulatory analysis into policy relevant recommendations. • Engagement, collaboration and management of relationships with experts, stakeholders from a wide range of disciplines. • Support wider specialist functions such as providing advice to government and analytical support towards the monitoring of environmental law, reviewing complaints and when undertaking investigations. This role will provide technical and scientific support across these activities as needed. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Benefits Alongside your salary of £41,220, Office for Environmental Protection contributes £11,941 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides . Leave and Flexible Working The OEP offers 25 days annual leave rising to 30 days over 5 years for all new entrants. Additional paid leave is available where necessary to cater for a variety of situations including, but not limited to, family-related leave, volunteering days, exam and study leave, public duties and trade union activities. In addition, we offer a generous enhanced maternity leave, parental leave and shared parental leave policy. The OEP is supportive of flexible working and has a flexible working policy to allow for variations in individuals working hours where this is compatible with business need. Staff Wellbeing Staff wellbeing is extremely important and the OEP strives to provide access to numerous resources to aid the wellbeing of its employees. Current initiatives include: • Access to the Employee Assistance Programme (EAP) providing free and confidential 24/7 telephone advice and guidance to support employees with both personal and employment issues. This may include personal wellbeing, career development or legal matters such as landlord / tenant disputes. • Access to an Occupational Health Service to provide a range of support service to help with the way you feel at work. • Access to trained Mental Health First Aiders and wider Defra Group mental health first aid network and resources. • Free access to Headspace, a mindfulness, meditation and sleep app. • Access to a Financial Wellbeing Portal. • Free eye tests and a contribution to glasses/ lenses if required for VDU use. Salary Sacrifice, Discounts and SmartTech Benefits All employees have access to the STaR, Reward Gateway an online platform providing access to hundreds of discounts, offers and cashback options with well-known retailers. They offer a SmartTech scheme, a Cash Healthcare plan and numerous other benefits and services. Criminal Record Check In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Access NI on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. Contact point for applicants Job contact OEP Recruitment Email: Recruitment team Email: Closing date: Apply before 11:55 pm on Sunday 10 August 2025.
Finance Analyst Location: Cheltenham Type: Full-Time (Flexible Working Options Available) Salary: £28000-£31500 + Benefits OverviewThis is an exciting opportunity to join a respected and highly motivated team in a dynamic organisation. The role is designed to support financial operations, with a particular focus on contract administration and treasury processes. The successful candidate will work closely with internal and external stakeholders to ensure accuracy and completeness in financial reporting and transactions. The organisation is committed to fostering a diverse and inclusive environment, where all contributions are valued and respected. The recruitment process is designed to attract applicants with the right skills, knowledge, and experience to support the business's goals. Key Responsibilities Contract Administration Monthly review and reporting of financial losses related to specific contracts. Preparation of quarterly updates and supporting documentation for collections and recoveries. Monitoring and reporting of payments and receipts. Preparation of annual premium adjustments and audit support. Close collaboration with operational teams. Treasury Operations Importing payment runs into banking systems. Settling payments in line with delegated authorities. Monitoring and resolving outstanding invoices and balances. Banking receipts and matching to debts. Tracking cash movements and maintaining electronic banking links. General Financial Support Assisting in the preparation of management accounts, dashboards, and performance indicators. Supporting cash analysis and forecasting. Contributing to levy calculations and reporting. Maintaining documentation of procedures and controls. Providing cover for colleagues and supporting ad-hoc projects. Risk & Compliance Act as a first line of defence in identifying and managing risks. Ensure compliance with internal risk appetite and reporting protocols. Foster a security-aware culture and comply with information security policies. Skills & Experience Essential: Highly numerate and detail-oriented. Strong problem-solving and planning skills. Excellent communication and administrative abilities. Proficiency in MS Excel, Word, and Outlook. Team-oriented with a professional and positive attitude. Desirable: Interest in pursuing accounting qualifications (AAT/CIMA/ACCA). Experience in financial operations within a regulated environment. Familiarity with accounting software (e.g., SUN, B4B). Previous experience in banking or treasury functions. #
Jul 19, 2025
Full time
Finance Analyst Location: Cheltenham Type: Full-Time (Flexible Working Options Available) Salary: £28000-£31500 + Benefits OverviewThis is an exciting opportunity to join a respected and highly motivated team in a dynamic organisation. The role is designed to support financial operations, with a particular focus on contract administration and treasury processes. The successful candidate will work closely with internal and external stakeholders to ensure accuracy and completeness in financial reporting and transactions. The organisation is committed to fostering a diverse and inclusive environment, where all contributions are valued and respected. The recruitment process is designed to attract applicants with the right skills, knowledge, and experience to support the business's goals. Key Responsibilities Contract Administration Monthly review and reporting of financial losses related to specific contracts. Preparation of quarterly updates and supporting documentation for collections and recoveries. Monitoring and reporting of payments and receipts. Preparation of annual premium adjustments and audit support. Close collaboration with operational teams. Treasury Operations Importing payment runs into banking systems. Settling payments in line with delegated authorities. Monitoring and resolving outstanding invoices and balances. Banking receipts and matching to debts. Tracking cash movements and maintaining electronic banking links. General Financial Support Assisting in the preparation of management accounts, dashboards, and performance indicators. Supporting cash analysis and forecasting. Contributing to levy calculations and reporting. Maintaining documentation of procedures and controls. Providing cover for colleagues and supporting ad-hoc projects. Risk & Compliance Act as a first line of defence in identifying and managing risks. Ensure compliance with internal risk appetite and reporting protocols. Foster a security-aware culture and comply with information security policies. Skills & Experience Essential: Highly numerate and detail-oriented. Strong problem-solving and planning skills. Excellent communication and administrative abilities. Proficiency in MS Excel, Word, and Outlook. Team-oriented with a professional and positive attitude. Desirable: Interest in pursuing accounting qualifications (AAT/CIMA/ACCA). Experience in financial operations within a regulated environment. Familiarity with accounting software (e.g., SUN, B4B). Previous experience in banking or treasury functions. #
Brighton & Hove Albion Football Club
Lancing, Sussex
Role: Womens First Team Coach Hours: Full time, to follow the women s first team schedule Location: American Express Elite Football Performance Centre, Lancing Contract Type: Permanent Deadline Day: 23rd July 2025 About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Our Women s first team is growing! We are looking for someone to support the Head Coach in coaching and developing the players, while also working in collaboration with the women s multi-disciplinary team. You will plan and prepare team, unit, and individual training sessions aligned with the game model and specific game strategies. Additionally, you will work with the lead analyst to prepare unit and individual specific analyses for daily meetings, as directed by the Head Coach and Head of Coaching. Your coaching background It is essential that you have experience coaching female players at an elite level. You should have a clear understanding of the FA Women s and Girls player pathway, alongside knowledge of the implications for the long-term development of female players. Additionally, you will have experience managing both individuals and teams of coaches. To be successful in this role you must hold the below qualifications: - UEFA A certificate - FA Emergency First Aid in Football - FA Safeguarding Children Our values are essential to our success Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do: - Treat People Well - Exceed Expectations - Aim High. Never Give Up - Act with Integrity - Make it Special How we say thank you In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to: - Complimentary breakfast and lunch at both sites - 23 days holiday rising with length of service (pro rata for part time staff) - Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more! - Enhanced family policies - Access to a gym and padel court at our training ground - Priority access to match tickets and access to free WSL tickets for 2025/26 season - In-house training programme and CPD opportunities - Exclusive discounts and benefits from our partners and local businesses Our commitment to EDI We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team. Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Jul 17, 2025
Full time
Role: Womens First Team Coach Hours: Full time, to follow the women s first team schedule Location: American Express Elite Football Performance Centre, Lancing Contract Type: Permanent Deadline Day: 23rd July 2025 About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Our Women s first team is growing! We are looking for someone to support the Head Coach in coaching and developing the players, while also working in collaboration with the women s multi-disciplinary team. You will plan and prepare team, unit, and individual training sessions aligned with the game model and specific game strategies. Additionally, you will work with the lead analyst to prepare unit and individual specific analyses for daily meetings, as directed by the Head Coach and Head of Coaching. Your coaching background It is essential that you have experience coaching female players at an elite level. You should have a clear understanding of the FA Women s and Girls player pathway, alongside knowledge of the implications for the long-term development of female players. Additionally, you will have experience managing both individuals and teams of coaches. To be successful in this role you must hold the below qualifications: - UEFA A certificate - FA Emergency First Aid in Football - FA Safeguarding Children Our values are essential to our success Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do: - Treat People Well - Exceed Expectations - Aim High. Never Give Up - Act with Integrity - Make it Special How we say thank you In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to: - Complimentary breakfast and lunch at both sites - 23 days holiday rising with length of service (pro rata for part time staff) - Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more! - Enhanced family policies - Access to a gym and padel court at our training ground - Priority access to match tickets and access to free WSL tickets for 2025/26 season - In-house training programme and CPD opportunities - Exclusive discounts and benefits from our partners and local businesses Our commitment to EDI We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team. Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
STEM Recruitment Solutions are supporting their client with a Scientist role. This role will involve conducting analysis of samples to provide technical support to customers. This is a lab based position and requires an organised individual to plan their workload, write reports, carry out analysis and interpret data. This would be an excellent opportunity for a recent graduate from a Chemistry, Analytical, Forensics background with some experience in industry. HPLC/LCMS experience from industry or a summer/university placement would be required. Initially a 12 month contract there is potential for this to be ongoing or made permanent. Please apply online in the first instance with a cover letter detailing your experience with HPLC or LCMS
Jul 17, 2025
Full time
STEM Recruitment Solutions are supporting their client with a Scientist role. This role will involve conducting analysis of samples to provide technical support to customers. This is a lab based position and requires an organised individual to plan their workload, write reports, carry out analysis and interpret data. This would be an excellent opportunity for a recent graduate from a Chemistry, Analytical, Forensics background with some experience in industry. HPLC/LCMS experience from industry or a summer/university placement would be required. Initially a 12 month contract there is potential for this to be ongoing or made permanent. Please apply online in the first instance with a cover letter detailing your experience with HPLC or LCMS
Quick Registration First Name Last Name e-mail Phone Sector Location Our client is a Global Financial Broking firm in London. Client Onboarding KYC Associate. 5 days a week in Administration Assistant - Financial Services Our client is a Financial Market making company in Our client is a Wealth and Asset Management firm in HR Business Analyst Learning and Development Date: 30 Oct 2024 Sector: FINANCIAL MARKETS Type: Contract Location: London Salary: £120000 - 126000 per annum Email: Ref: db38646 We have a 6-month contract for Business Analysts with experience in Human Resources Learning and Development using Workday technology. It's a Hybrid position. Experience in leading and driving change and projects is essential. You will be leading or contributing to business analysis on strategic projects that support our Human Resources Team. Collaborate directly with Business stakeholders, business relationship managers, and technology teams to craft and deliver enabling technology. We also have an IT Business Analyst role supporting GBS capabilities across our offices in the US, UK, and Sweden. The IT Business Analyst is expected to perform at an intermediate level, including: Business Needs Identification: Assess and define business needs, identify capability gaps, and propose solutions. Business Analysis Planning: Choose appropriate analysis approaches, plan, and manage activities to meet deadlines. Stakeholder Analysis & Change: Identify stakeholders, build relationships, and contribute to communication and change management plans. Requirements Analysis and Design Definition: Manage requirements, elicit and validate, and translate into design specifications. Business Case Definition: Develop detailed business justifications for investments. Solution Evaluation: Analyze and assess solution proposals, considering business readiness and value maximization. Work collaboratively with: Business Relationship Managers Business Stakeholders Business customers Process owners IT Architecture, Delivery, and Support teams Also collaborate or take responsibility for: Test Lead Change Management/Communication Lead Essential Qualifications, Skills, and Experience: 3+ years HR IT experience 5+ years as a Business Analyst preferred Experience leading change and projects Knowledge of catalogues, incidents, work queue management, Quotations, Charges, ServiceNow Experience deploying business analysis tools and techniques Experience working with complex systems, strategic thinking Excellent stakeholder management and communication skills Experience with virtual collaboration and managing third-party vendors Desirable Qualifications, Skills, and Experience: Formal certification in business analysis (preferred) Practical Agile methodology experience Experience in a global organization Exposure to User-Centered Design and Design Thinking
Jul 17, 2025
Full time
Quick Registration First Name Last Name e-mail Phone Sector Location Our client is a Global Financial Broking firm in London. Client Onboarding KYC Associate. 5 days a week in Administration Assistant - Financial Services Our client is a Financial Market making company in Our client is a Wealth and Asset Management firm in HR Business Analyst Learning and Development Date: 30 Oct 2024 Sector: FINANCIAL MARKETS Type: Contract Location: London Salary: £120000 - 126000 per annum Email: Ref: db38646 We have a 6-month contract for Business Analysts with experience in Human Resources Learning and Development using Workday technology. It's a Hybrid position. Experience in leading and driving change and projects is essential. You will be leading or contributing to business analysis on strategic projects that support our Human Resources Team. Collaborate directly with Business stakeholders, business relationship managers, and technology teams to craft and deliver enabling technology. We also have an IT Business Analyst role supporting GBS capabilities across our offices in the US, UK, and Sweden. The IT Business Analyst is expected to perform at an intermediate level, including: Business Needs Identification: Assess and define business needs, identify capability gaps, and propose solutions. Business Analysis Planning: Choose appropriate analysis approaches, plan, and manage activities to meet deadlines. Stakeholder Analysis & Change: Identify stakeholders, build relationships, and contribute to communication and change management plans. Requirements Analysis and Design Definition: Manage requirements, elicit and validate, and translate into design specifications. Business Case Definition: Develop detailed business justifications for investments. Solution Evaluation: Analyze and assess solution proposals, considering business readiness and value maximization. Work collaboratively with: Business Relationship Managers Business Stakeholders Business customers Process owners IT Architecture, Delivery, and Support teams Also collaborate or take responsibility for: Test Lead Change Management/Communication Lead Essential Qualifications, Skills, and Experience: 3+ years HR IT experience 5+ years as a Business Analyst preferred Experience leading change and projects Knowledge of catalogues, incidents, work queue management, Quotations, Charges, ServiceNow Experience deploying business analysis tools and techniques Experience working with complex systems, strategic thinking Excellent stakeholder management and communication skills Experience with virtual collaboration and managing third-party vendors Desirable Qualifications, Skills, and Experience: Formal certification in business analysis (preferred) Practical Agile methodology experience Experience in a global organization Exposure to User-Centered Design and Design Thinking
Service Charge Analyst Location: Grosvenor House, 125 High Street, Croydon, CR0 9XP Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 21.92 per hour Job Ref: OR9274 Responsibilities Deliver a high-quality service to service charge payers and other stakeholders, working collaboratively across teams to support the transformation of Service Charge delivery. Calculate, construct, and issue all estimated and actualised service charges accurately, ensuring compliance with legal deadlines and contractual agreements, focusing on complex cases. Provide a customer-centric service, resolving complex customer queries directly with residents and collaborating with internal colleagues to address complaints and disputes. Support the development and implementation of systems and processes required for Service Charge delivery transformation. Assist in the integration and management of legacy systems and stock, contributing to the creation of standardised best practices and processes. Review and maintain procedures to ensure full recovery of service chargeable expenditure. Maintain strong business partnering relationships with key budget holders and service managers to develop scheme knowledge and enable accurate allocation and consistent setting of service charges. Participate in key stage meetings with development teams on new schemes, offering advice, identifying concerns, and calculating service charges accurately for new development schemes. Engage with service charge payers and managing agents in meetings. Prepare service charge information and supporting evidence for First Tier Tribunal and attend if required. Identify and act on areas for improvement in service charge calculations and information supply to residents. Identify communication gaps and explore new ways to keep residents informed about service charge changes and decisions. Ensure data accuracy in systems and databases. Share knowledge and collaborate with the team to enhance resilience in service charge setting activities. Person Specification Experience in service charge analysis with a strong understanding of residential and commercial service charge management, including legislative requirements and sector best practices. Strong organisational skills, capable of managing multiple tasks to meet deadlines. Experience working with councillors, the wider community, and external partners. Excellent written and oral communication skills. Strong financial and numerical skills. Exceptional customer service skills. A strong belief in customer satisfaction and business benefit-driven solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed. About this facility:
Jul 17, 2025
Contractor
Service Charge Analyst Location: Grosvenor House, 125 High Street, Croydon, CR0 9XP Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 21.92 per hour Job Ref: OR9274 Responsibilities Deliver a high-quality service to service charge payers and other stakeholders, working collaboratively across teams to support the transformation of Service Charge delivery. Calculate, construct, and issue all estimated and actualised service charges accurately, ensuring compliance with legal deadlines and contractual agreements, focusing on complex cases. Provide a customer-centric service, resolving complex customer queries directly with residents and collaborating with internal colleagues to address complaints and disputes. Support the development and implementation of systems and processes required for Service Charge delivery transformation. Assist in the integration and management of legacy systems and stock, contributing to the creation of standardised best practices and processes. Review and maintain procedures to ensure full recovery of service chargeable expenditure. Maintain strong business partnering relationships with key budget holders and service managers to develop scheme knowledge and enable accurate allocation and consistent setting of service charges. Participate in key stage meetings with development teams on new schemes, offering advice, identifying concerns, and calculating service charges accurately for new development schemes. Engage with service charge payers and managing agents in meetings. Prepare service charge information and supporting evidence for First Tier Tribunal and attend if required. Identify and act on areas for improvement in service charge calculations and information supply to residents. Identify communication gaps and explore new ways to keep residents informed about service charge changes and decisions. Ensure data accuracy in systems and databases. Share knowledge and collaborate with the team to enhance resilience in service charge setting activities. Person Specification Experience in service charge analysis with a strong understanding of residential and commercial service charge management, including legislative requirements and sector best practices. Strong organisational skills, capable of managing multiple tasks to meet deadlines. Experience working with councillors, the wider community, and external partners. Excellent written and oral communication skills. Strong financial and numerical skills. Exceptional customer service skills. A strong belief in customer satisfaction and business benefit-driven solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed. About this facility:
