Job Description
Business Analysis & Delivery
- Business Analyst who owns the specification documents and brings together the inputs from subject matter experts, users and architects.
- Gather, analyze, and document business and system requirements using techniques like workshops, interviews, and data analysis.
- Support solution design by translating requirements into user stories, functional specs, or process flows.
- Act as a liaison between business stakeholders, technical teams, and third-party vendors to ensure alignment and successful delivery.
Post Execution & Implementation Reviews
- Lead post-execution reviews to assess whether projects met business goals, timelines, and ROI expectations.
- Conduct root cause analysis on underperformance or deviations.
- Present review findings and recommendations to stakeholders and governance forums for improvement actions.
- Actively maintains a plan and whom is responsible to gather all of the required information to perform discovery.
Governance & Compliance
- Define and track project and service governance metrics (e.g., SLAs, KPIs, Risk & Controls).
- Ensure alignment with enterprise governance frameworks and audit readiness.
- Create dashboards and reporting templates for tracking project health and service compliance.
Service Improvement & Operational Excellence
- Drive continuous service improvement (CSI) initiatives using ITIL.
- Work with operations and incident/problem teams to identify recurring issues and recommend fixes.
- Develop and monitor improvement plans, value realization reports, and benefit tracking.
About Tech Mahindra