Job description: A fantastic opportunity to join our ever-expanding organisation based in the City Centre location, just a few minutes from all public transport links. We re not just a team; we re a community! We re all about growth, passion, and resilience. We are seeking a dedicated and skilled Retentions Advisor to join our team. Overview: In this role, you will be responsible for engaging with customers who are looking elsewhere. Your primary objective will be to analyse their concerns, communicate effectively, and provide tailored solutions that encourage retention. The ideal candidate will possess strong communication skills and the ability to work in a fast-paced environment. The Role: Connect with customers, fact find to identify the reasons why they are leaving their current supplier. Active listening to the customer giving them the best solution based on their needs. Try to retain the customer, outlining all the benefits that we to have to offer. Who we re looking for: Sales enthusiasts with clear communication. Be able to thrive in high pressure situations and have a passion for exceeding targets. Confident phone etiquette and interpersonal skills, with the ability to build rapport quickly with customers. Benefits of working with us: Competitive salary plus a rewarding uncapped commission structure - 35K OTE Ongoing training and professional development opportunities to equip you with the skills needed for success. Various team and company incentives. Supportive and inclusive work environment with a focus on teamwork. Clear progression routes throughout business (100% of our team managers are promoted internally) 28 days inclusive of bank holidays, we understand the importance of you getting some down time. (Jaaq) Employee Platform Our people are at the heart of everything we do, so if you are happy, we are happy. Referral scheme know the perfect person to join the team? You could bag up to £300 for a putting a good word in. Auto-enrolment pension scheme. Whilst it s great to live in the here and now, we have to make sure we re preparing for the future. Summer and winter award ceremonies Monday - Friday: 9am-5pm This is a challenging but highly rewarding sales role, and for the right individual could not only have a flourishing career within sales but also progress upwards through the company during it's time of exponential growth. If you are enthusiastic and ready to take on a new challenge, we want to hear from you.
Mar 09, 2025
Full time
Job description: A fantastic opportunity to join our ever-expanding organisation based in the City Centre location, just a few minutes from all public transport links. We re not just a team; we re a community! We re all about growth, passion, and resilience. We are seeking a dedicated and skilled Retentions Advisor to join our team. Overview: In this role, you will be responsible for engaging with customers who are looking elsewhere. Your primary objective will be to analyse their concerns, communicate effectively, and provide tailored solutions that encourage retention. The ideal candidate will possess strong communication skills and the ability to work in a fast-paced environment. The Role: Connect with customers, fact find to identify the reasons why they are leaving their current supplier. Active listening to the customer giving them the best solution based on their needs. Try to retain the customer, outlining all the benefits that we to have to offer. Who we re looking for: Sales enthusiasts with clear communication. Be able to thrive in high pressure situations and have a passion for exceeding targets. Confident phone etiquette and interpersonal skills, with the ability to build rapport quickly with customers. Benefits of working with us: Competitive salary plus a rewarding uncapped commission structure - 35K OTE Ongoing training and professional development opportunities to equip you with the skills needed for success. Various team and company incentives. Supportive and inclusive work environment with a focus on teamwork. Clear progression routes throughout business (100% of our team managers are promoted internally) 28 days inclusive of bank holidays, we understand the importance of you getting some down time. (Jaaq) Employee Platform Our people are at the heart of everything we do, so if you are happy, we are happy. Referral scheme know the perfect person to join the team? You could bag up to £300 for a putting a good word in. Auto-enrolment pension scheme. Whilst it s great to live in the here and now, we have to make sure we re preparing for the future. Summer and winter award ceremonies Monday - Friday: 9am-5pm This is a challenging but highly rewarding sales role, and for the right individual could not only have a flourishing career within sales but also progress upwards through the company during it's time of exponential growth. If you are enthusiastic and ready to take on a new challenge, we want to hear from you.
Inbound Retentions Advisor Monday - Friday (Shift work between the hours of 8:00 - 20:00) Expectation to work one weekend in every 3 Weeks Salary 26,736.53 OTE of 34,000.00 Location: Bristol Office Working Role Are you an experienced inbound sales advisor? CCA Recruitment are on the lookout for a Retention's Advisor or people with inbound Sales experience to join a world-renowned Automotive business. Based in the Bradley Stoke area of the City you will be tasked with retaining and renewing customers memberships at the best price for them. You'll have accountability for meeting and exceeding targets set by the wider business to ensure the continued growth of the company on their journey to be number one within their sector. We are looking for - People who enjoy talking to customers Are empathetic and able to build rapport with our clients members, in an outgoing, engaging manner Are self-motivated and passionate about finding the right outcomes for customers Have a desire to deliver a first-class customer experience to over 2 million customers. Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service. The company offer great benefits also - Bonus scheme with additional earning potential up to 22% OTE monthly Competitive rewards package Flexible shifts and working hour patterns A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor! A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business. If this sounds like the role for you and you would like to find out more then please apply today to be considered for this incredible opportunity.
Mar 09, 2025
Full time
Inbound Retentions Advisor Monday - Friday (Shift work between the hours of 8:00 - 20:00) Expectation to work one weekend in every 3 Weeks Salary 26,736.53 OTE of 34,000.00 Location: Bristol Office Working Role Are you an experienced inbound sales advisor? CCA Recruitment are on the lookout for a Retention's Advisor or people with inbound Sales experience to join a world-renowned Automotive business. Based in the Bradley Stoke area of the City you will be tasked with retaining and renewing customers memberships at the best price for them. You'll have accountability for meeting and exceeding targets set by the wider business to ensure the continued growth of the company on their journey to be number one within their sector. We are looking for - People who enjoy talking to customers Are empathetic and able to build rapport with our clients members, in an outgoing, engaging manner Are self-motivated and passionate about finding the right outcomes for customers Have a desire to deliver a first-class customer experience to over 2 million customers. Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service. The company offer great benefits also - Bonus scheme with additional earning potential up to 22% OTE monthly Competitive rewards package Flexible shifts and working hour patterns A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor! A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business. If this sounds like the role for you and you would like to find out more then please apply today to be considered for this incredible opportunity.
Sales Manager Yolk Recruitment are working on behalf of an insurance company seeking an experienced Sales Manager to join its dynamic team. This is a fantastic opportunity to work in a thriving, customer-focused environment and lead an established team. Role Overview: The Renewals & Retentions Sales Manager will lead a high-performing renewals team, ensuring customers receive expert advice on Life, Health, and Income Protection insurance. Customers will have already engaged with the company through its new business sales team, making this a warm retention-based role. Key Responsibilities: Lead and manage a team to meet department and individual targets, including renewals and retentions Develop strong relationships with advisors and customers, ensuring thorough fact-finding and tailored recommendations Ensure compliance with FCA regulations, delivering outstanding customer service and fair treatment Stay informed on industry regulations and underwriting criteria to provide up-to-date guidance Work efficiently to maximize customer engagement and retention rates Skills & Experience: Minimum 1 year of experience in an FCA-regulated or financial services environment At least 2 years of sales management experience Proven leadership experience in a sales environment Strong communication skills Ability to multi-task, prioritize, and meet deadlines Demonstrated success in meeting and exceeding targets Willingness to work 37.5 hours per week on a flexible basis Benefits Basic salary - 40k 34 days holiday per year (inclusive of bank holidays) Comprehensive training and ongoing development Great location with excellent transport links A lively, supportive, and ambitious work environment with clear progression opportunities Health Insurance - full cover Income Protection cover Pension plan Extra day off for your birthday Enhanced maternity & paternity packages Employee recognition schemes Career development opportunities A fun, fast-paced work environment with room to grow
Mar 09, 2025
Full time
Sales Manager Yolk Recruitment are working on behalf of an insurance company seeking an experienced Sales Manager to join its dynamic team. This is a fantastic opportunity to work in a thriving, customer-focused environment and lead an established team. Role Overview: The Renewals & Retentions Sales Manager will lead a high-performing renewals team, ensuring customers receive expert advice on Life, Health, and Income Protection insurance. Customers will have already engaged with the company through its new business sales team, making this a warm retention-based role. Key Responsibilities: Lead and manage a team to meet department and individual targets, including renewals and retentions Develop strong relationships with advisors and customers, ensuring thorough fact-finding and tailored recommendations Ensure compliance with FCA regulations, delivering outstanding customer service and fair treatment Stay informed on industry regulations and underwriting criteria to provide up-to-date guidance Work efficiently to maximize customer engagement and retention rates Skills & Experience: Minimum 1 year of experience in an FCA-regulated or financial services environment At least 2 years of sales management experience Proven leadership experience in a sales environment Strong communication skills Ability to multi-task, prioritize, and meet deadlines Demonstrated success in meeting and exceeding targets Willingness to work 37.5 hours per week on a flexible basis Benefits Basic salary - 40k 34 days holiday per year (inclusive of bank holidays) Comprehensive training and ongoing development Great location with excellent transport links A lively, supportive, and ambitious work environment with clear progression opportunities Health Insurance - full cover Income Protection cover Pension plan Extra day off for your birthday Enhanced maternity & paternity packages Employee recognition schemes Career development opportunities A fun, fast-paced work environment with room to grow
Direct Sales Advisor - Change of Tenancy & Renewals Agent Reporting to Head of Direct Sales Salary 24,800 base salary with OTE of 40k+ 37.5 hrs per week (9:00am - 5:00pm, Monday - Friday) About: Our client is a multi-utility retail company. The fastest growing water retail company in the UK, with a focus on SME businesses. Working within a diverse, fast paced team you will be the first point of contact for customer enquiries as well as outbound calling for cross selling multiple utilities and winning new business. Role Overview: As a Change of Tenancy Sales Advisor, you will be an integral part of our direct sales team, specialising in managing all aspects related to the Change of Tenancy (COT) contract sale cycle. Your role will involve ensuring a smooth customer experience for incoming tenants of our clients supplied properties, maintaining accurate records, and providing exceptional service throughout the process. Primary Responsibilities: Proactively contact customers who are on out of contract rates (OCR) to discuss contractual options. Negotiate contract terms with customers, ensuring that both parties reach a mutually beneficial agreement. Maintain accurate records of all contract renewal activities in our CRM system. Work closely with the change of tenancy and customer service teams to ensure a seamless customer journey when coming into contract. Actively promote and lead generate for the additional utility services provided by the company Address any customer concerns or questions regarding the contracting process, providing clear and helpful information. We are looking for someone who has Sales Experience for at least two years in retentions, telesales or Contact centre sales roles. This is a great opportunity to join a company who are disrupting the utilities sector with their ethical consumer approach. If you have a passion for sales and are driven by making money - apply today with a up to date CV to be considered.
Feb 20, 2025
Full time
Direct Sales Advisor - Change of Tenancy & Renewals Agent Reporting to Head of Direct Sales Salary 24,800 base salary with OTE of 40k+ 37.5 hrs per week (9:00am - 5:00pm, Monday - Friday) About: Our client is a multi-utility retail company. The fastest growing water retail company in the UK, with a focus on SME businesses. Working within a diverse, fast paced team you will be the first point of contact for customer enquiries as well as outbound calling for cross selling multiple utilities and winning new business. Role Overview: As a Change of Tenancy Sales Advisor, you will be an integral part of our direct sales team, specialising in managing all aspects related to the Change of Tenancy (COT) contract sale cycle. Your role will involve ensuring a smooth customer experience for incoming tenants of our clients supplied properties, maintaining accurate records, and providing exceptional service throughout the process. Primary Responsibilities: Proactively contact customers who are on out of contract rates (OCR) to discuss contractual options. Negotiate contract terms with customers, ensuring that both parties reach a mutually beneficial agreement. Maintain accurate records of all contract renewal activities in our CRM system. Work closely with the change of tenancy and customer service teams to ensure a seamless customer journey when coming into contract. Actively promote and lead generate for the additional utility services provided by the company Address any customer concerns or questions regarding the contracting process, providing clear and helpful information. We are looking for someone who has Sales Experience for at least two years in retentions, telesales or Contact centre sales roles. This is a great opportunity to join a company who are disrupting the utilities sector with their ethical consumer approach. If you have a passion for sales and are driven by making money - apply today with a up to date CV to be considered.
Join Our Team as a Customer Service / Retentions Advisor - Be the Voice Our Customers Love! Full-Time Permanent Position Onsite in Larbert, Falkirk Why You'll Love Working With Us: Amazing Team Spirit: A fun, supportive team that feels like family. Competitive Pay: 23,878 basic salary + OTE 26,500 - earn more with your performance! Exclusive Discounts: Access to amazing discounts on our top-tier products. Career Growth: We love promoting from within - endless opportunities to advance. Well-being Perks: Focus on work-life balance with support every step of the way. Your Role: Chat: Build relationships with customers that feel like friendly conversations. Sell: Introduce amazing products and services they'll love and need. Retain: Keep customers happy and loyal, even when they consider leaving, thanks to your skills. What You Bring: An irresistible personality that makes everyone feel welcome. Sales know-how to close deals with ease and leave customers happy. Problem-solving skills that turn challenges into opportunities. A confident, friendly voice perfect for every conversation. Ready to make a difference? Apply now and be part of our customer-first team!
Feb 13, 2025
Full time
Join Our Team as a Customer Service / Retentions Advisor - Be the Voice Our Customers Love! Full-Time Permanent Position Onsite in Larbert, Falkirk Why You'll Love Working With Us: Amazing Team Spirit: A fun, supportive team that feels like family. Competitive Pay: 23,878 basic salary + OTE 26,500 - earn more with your performance! Exclusive Discounts: Access to amazing discounts on our top-tier products. Career Growth: We love promoting from within - endless opportunities to advance. Well-being Perks: Focus on work-life balance with support every step of the way. Your Role: Chat: Build relationships with customers that feel like friendly conversations. Sell: Introduce amazing products and services they'll love and need. Retain: Keep customers happy and loyal, even when they consider leaving, thanks to your skills. What You Bring: An irresistible personality that makes everyone feel welcome. Sales know-how to close deals with ease and leave customers happy. Problem-solving skills that turn challenges into opportunities. A confident, friendly voice perfect for every conversation. Ready to make a difference? Apply now and be part of our customer-first team!
Immediate Starts Available! Customer Service/ Call Centre Internal promotion opportunities Quarterly Bonus Free onsite Parking Subsidized Lunches Great Office Facilities The main purpose of this role is to be responsible for handling client enquiries for insurance quotations. You will handle new business enquiries and renew existing client's policies. Key Responsibilities include: Dealing with inbound calls from potential clients and offer assistance on new products/services Following up on Quotations to ascertain whether the customer is happy with the information provided Gather information from clients to assess their risk profile and offer the proper insurance solution Building client relationships to retain clients at renewal stage Frequently replenish job-specific knowledge and apply it on your day-to-day role Fulfil company, regulatory and policy obligations in a professional manner In order to be considered for this role, you must be: Self-motivated, customer focused and enjoy talking to people Work well within a team environment as well as be able to manage your own pipeline of opportunities A clear and confident communicator Sound like a position you are interested in? Apply now for immediate consideration.
Dec 12, 2022
Full time
Immediate Starts Available! Customer Service/ Call Centre Internal promotion opportunities Quarterly Bonus Free onsite Parking Subsidized Lunches Great Office Facilities The main purpose of this role is to be responsible for handling client enquiries for insurance quotations. You will handle new business enquiries and renew existing client's policies. Key Responsibilities include: Dealing with inbound calls from potential clients and offer assistance on new products/services Following up on Quotations to ascertain whether the customer is happy with the information provided Gather information from clients to assess their risk profile and offer the proper insurance solution Building client relationships to retain clients at renewal stage Frequently replenish job-specific knowledge and apply it on your day-to-day role Fulfil company, regulatory and policy obligations in a professional manner In order to be considered for this role, you must be: Self-motivated, customer focused and enjoy talking to people Work well within a team environment as well as be able to manage your own pipeline of opportunities A clear and confident communicator Sound like a position you are interested in? Apply now for immediate consideration.
Verisure Services (UK) Limited
City, Newcastle Upon Tyne
Customer Retentions Advisor Quorum Business Park, Newcastle, NE12 8BU Salary: £21,000 - £23,000 basic + commission (OTE £37,000) Working Hours: 37.5 hours per week Shift Pattern: Monday - Friday 09:00-17:30 Holidays: 21 days + bank holidays, increases to 23 days plus bank holidays after 1 years' service Verisure are looking for Retentions Advisors to join our growing department here in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. This role would suit someone with a strong sales or objection handling background. Key responsibilities of a Customer Retentions Advisor: Working in a call centre environment Making outbound calls to existing customers with the purpose of retaining them Dealing with escalated high-level complaints Establishing, building, and managing strong long-term customer relationships Ensuring customer satisfaction Liaising with various other departments both within the business and third parties Updating relevant information in our customers' records Delivering first class customer service to customers Essential skills for a Customer Retentions Advisor: A minimum of one-year experience in call centre environment, in a telesales or retention role Experience in dealing with high level complaints Strong computer and MS office skills Excellent interpersonal & communication skills with problem solving attitude Attention to detail Customer oriented, genuinely passionate about providing an amazing experience through every interaction The ability to multitask effectively whilst keeping a high level of service quality Proactive and work effectively and efficiently Enjoys working in a team Passionate and willing to learn in a dynamic and challenging environment Ambitious and willing to accept new challenges Great customer service skills About Us Verisure is a leading provider of monitored smart alarms & cameras to homes and small businesses - we provide peace of mind to more than 4 million customers around the world. We are the fastest-growing security company in Europe and Latin America, holding the position in all 15 of our top 17 markets, supported by 20,000+ passionate colleagues. For over 30 years we have supported customers with our commitment to providing an immediate human response, powered by reliable, innovative technology The UK is one of our fastest-growing markets - it's a great time to join our UK team! Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us. Benefits Package We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include: • Increasing Annual Leave Entitlement • Birthdays Off • Discounted Gym & Health Club Membership • Complementary Nespresso Hot Drinks • Contributory Pension • Company Socials • Bupa Private Healthcare • Medicash Cash Plan • Perkbox (freebies, discounts and more) • Enhanced Maternity & Paternity Schemes • Long Service Awards • Employee Referral Cash Reward • Employee Alarm Discount • Cycle to Work Scheme • Preferential rates at Kids 1st nursery. Ready to join our team and make your dream job a reality? Apply today and we'll get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates.
Dec 10, 2022
Full time
Customer Retentions Advisor Quorum Business Park, Newcastle, NE12 8BU Salary: £21,000 - £23,000 basic + commission (OTE £37,000) Working Hours: 37.5 hours per week Shift Pattern: Monday - Friday 09:00-17:30 Holidays: 21 days + bank holidays, increases to 23 days plus bank holidays after 1 years' service Verisure are looking for Retentions Advisors to join our growing department here in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. This role would suit someone with a strong sales or objection handling background. Key responsibilities of a Customer Retentions Advisor: Working in a call centre environment Making outbound calls to existing customers with the purpose of retaining them Dealing with escalated high-level complaints Establishing, building, and managing strong long-term customer relationships Ensuring customer satisfaction Liaising with various other departments both within the business and third parties Updating relevant information in our customers' records Delivering first class customer service to customers Essential skills for a Customer Retentions Advisor: A minimum of one-year experience in call centre environment, in a telesales or retention role Experience in dealing with high level complaints Strong computer and MS office skills Excellent interpersonal & communication skills with problem solving attitude Attention to detail Customer oriented, genuinely passionate about providing an amazing experience through every interaction The ability to multitask effectively whilst keeping a high level of service quality Proactive and work effectively and efficiently Enjoys working in a team Passionate and willing to learn in a dynamic and challenging environment Ambitious and willing to accept new challenges Great customer service skills About Us Verisure is a leading provider of monitored smart alarms & cameras to homes and small businesses - we provide peace of mind to more than 4 million customers around the world. We are the fastest-growing security company in Europe and Latin America, holding the position in all 15 of our top 17 markets, supported by 20,000+ passionate colleagues. For over 30 years we have supported customers with our commitment to providing an immediate human response, powered by reliable, innovative technology The UK is one of our fastest-growing markets - it's a great time to join our UK team! Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us. Benefits Package We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include: • Increasing Annual Leave Entitlement • Birthdays Off • Discounted Gym & Health Club Membership • Complementary Nespresso Hot Drinks • Contributory Pension • Company Socials • Bupa Private Healthcare • Medicash Cash Plan • Perkbox (freebies, discounts and more) • Enhanced Maternity & Paternity Schemes • Long Service Awards • Employee Referral Cash Reward • Employee Alarm Discount • Cycle to Work Scheme • Preferential rates at Kids 1st nursery. Ready to join our team and make your dream job a reality? Apply today and we'll get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates.
Customer Sales Advisor - Retentions Competitive salary: £21,500 per year, plus a OTE bonus £7,800 per annum Contract: Permanent, full time with flexible shift patterns Location: Hybrid & Remote working options available Early applications encouraged with start dates of 10th October 2022 Who we are We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we're recruiting Customer Sales Advisors for our Retention department in a role that offers great work life balance plus a flexible and engaging onboarding experience. The role you'll do As a Customer Sales Advisor in our Retentions team, you'll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you'll: Use your brilliant sales and customer service skills to suggest other products that give added peace of mind. Share the features and benefits of protection products to help customers find the one that's right for them. Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us. What else to expect: In a 4-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience. You'll work on a shift pattern: Monday to Saturday - 08:00-20.00; Saturday: 08:00 - 20:00; Sunday - 08.00-18:30). We'll provide all the equipment you need, but you must have broadband access. The experience and skills you need A solid background in targeted sales or customer service A driven mindset with strong sales skills and a love for hitting targets Proven experience of working autonomously or in a home-based position Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed A team player committed to creating an excellent customer experience Unflappable and resilient attitude to juggle tasks and bounce back quickly Our Benefits Comprehensive training with clearly defined career progression opportunities Regular incentives with amazing prizes to be won Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service Pension scheme - matched employer contributions up to 5% of basic salary Life assurance - employer funded cover of 4x basic salary Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services: Salary Finance - access to savings and borrowing through payroll Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles Travel Loans - interest free loans to help spread the cost of annual travel tickets Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000 Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help. Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends Employee discounts - access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks. Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.
Sep 24, 2022
Full time
Customer Sales Advisor - Retentions Competitive salary: £21,500 per year, plus a OTE bonus £7,800 per annum Contract: Permanent, full time with flexible shift patterns Location: Hybrid & Remote working options available Early applications encouraged with start dates of 10th October 2022 Who we are We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we're recruiting Customer Sales Advisors for our Retention department in a role that offers great work life balance plus a flexible and engaging onboarding experience. The role you'll do As a Customer Sales Advisor in our Retentions team, you'll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you'll: Use your brilliant sales and customer service skills to suggest other products that give added peace of mind. Share the features and benefits of protection products to help customers find the one that's right for them. Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us. What else to expect: In a 4-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience. You'll work on a shift pattern: Monday to Saturday - 08:00-20.00; Saturday: 08:00 - 20:00; Sunday - 08.00-18:30). We'll provide all the equipment you need, but you must have broadband access. The experience and skills you need A solid background in targeted sales or customer service A driven mindset with strong sales skills and a love for hitting targets Proven experience of working autonomously or in a home-based position Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed A team player committed to creating an excellent customer experience Unflappable and resilient attitude to juggle tasks and bounce back quickly Our Benefits Comprehensive training with clearly defined career progression opportunities Regular incentives with amazing prizes to be won Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service Pension scheme - matched employer contributions up to 5% of basic salary Life assurance - employer funded cover of 4x basic salary Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services: Salary Finance - access to savings and borrowing through payroll Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles Travel Loans - interest free loans to help spread the cost of annual travel tickets Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000 Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help. Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends Employee discounts - access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks. Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.
Capita is an equal opportunity and disability confident employer. If you are looking for a career and not just a job, read on! If you are looking to make a real difference every day and have a positive impact on customers lives, read on! Job title: Customer Service Advisor - No evenings or weekends! Job Description: What will you deliver? Following a full 3 weeks of training, this permanent role of Customer Service Advisor at Capita will require you to: Work in our super-friendly Sheffield city centre location, you ll learn how to handle enquiries from both potential and current customers. The more you know about our products and services, the better you ll do. We ll make sure you re fully trained before you start taking calls and we will continue providing you with one to one coaching and ongoing support throughout your journey with us. Understand our customers needs and try to find a suitable solution for them. Build a rapport with our customers and focus on delivering the right package to the right customers. What can we offer you? In this role, you would have the opportunity to add real value from the outset and and for a company that is a truly exciting and inclusive place to work. We offer a salary starting at £19,305 37.5 hours per week, Monday to Friday. No evenings or weekends. You ll also benefit from FREE on-site parking at our Sheffield office. Don t drive? Don t worry! We have a shuttle bus to & from Sheffield office to Sheffield station! Which is FREE of charge to all Capita employees 20 days holiday (rising to 24) with the opportunity to buy extra leave Access to Capita Perks at work scheme entitling you to amazing discounts, offers and services across hundreds of market leading retailers, outlets, restaurants, and Gyms. Weekly and monthly incentives where you can win vouchers, early finishes, days off and more The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Who are we looking for? Customer service experience in call centre or retail (essential). Excellent telephone manner. Confident and effective communicator. The ability to solve customer problems and seek guidance if required to resolve the issue. Excellent spoken and written English skills. Ability to work in a team. I.T literate. Who are we? Founded in 2006, Capita Trading has grown and developed into working on behalf of some the UK s biggest brands. Specialising in acquisitions and retentions for multimedia and utilities, we put the customer experience to forefront for all our clients, maintaining excellent relationships and delivering incredible results. What s next? If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch. Location: Sheffield , United Kingdom Time Type: Full time Contract Type: Permanent
Aug 04, 2022
Full time
Capita is an equal opportunity and disability confident employer. If you are looking for a career and not just a job, read on! If you are looking to make a real difference every day and have a positive impact on customers lives, read on! Job title: Customer Service Advisor - No evenings or weekends! Job Description: What will you deliver? Following a full 3 weeks of training, this permanent role of Customer Service Advisor at Capita will require you to: Work in our super-friendly Sheffield city centre location, you ll learn how to handle enquiries from both potential and current customers. The more you know about our products and services, the better you ll do. We ll make sure you re fully trained before you start taking calls and we will continue providing you with one to one coaching and ongoing support throughout your journey with us. Understand our customers needs and try to find a suitable solution for them. Build a rapport with our customers and focus on delivering the right package to the right customers. What can we offer you? In this role, you would have the opportunity to add real value from the outset and and for a company that is a truly exciting and inclusive place to work. We offer a salary starting at £19,305 37.5 hours per week, Monday to Friday. No evenings or weekends. You ll also benefit from FREE on-site parking at our Sheffield office. Don t drive? Don t worry! We have a shuttle bus to & from Sheffield office to Sheffield station! Which is FREE of charge to all Capita employees 20 days holiday (rising to 24) with the opportunity to buy extra leave Access to Capita Perks at work scheme entitling you to amazing discounts, offers and services across hundreds of market leading retailers, outlets, restaurants, and Gyms. Weekly and monthly incentives where you can win vouchers, early finishes, days off and more The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Who are we looking for? Customer service experience in call centre or retail (essential). Excellent telephone manner. Confident and effective communicator. The ability to solve customer problems and seek guidance if required to resolve the issue. Excellent spoken and written English skills. Ability to work in a team. I.T literate. Who are we? Founded in 2006, Capita Trading has grown and developed into working on behalf of some the UK s biggest brands. Specialising in acquisitions and retentions for multimedia and utilities, we put the customer experience to forefront for all our clients, maintaining excellent relationships and delivering incredible results. What s next? If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch. Location: Sheffield , United Kingdom Time Type: Full time Contract Type: Permanent
About the role and who we re looking for Do you want to earn whilst you learn? At Plusnet, we want to invest in the best people so you will receive a guaranteed £1500 minimum commission for your first 3 months. It s a permanent role with an OTE of £26,664 inc average OTE (£20,511 basic) join us now and we guarantee at least OTE commission (£1500) in your first 3 months so you re earning whilst you re learning. BUT - Commission is uncapped, so if you deliver great customer service, promote our amazing products and smash your targets, you will earn even more. The rewards include: a base salary of £26,664 inc average OTE (£20,511 basic) free phone line & broadband, TV Packages including BT Sport free lunch generous holiday allowance, pension & shares schemes healthcare options, numerous discounts on everyday items such as mobile phone contracts, travel, gym memberships, cinema tickets and much more About you: You ll be motivated to hit targets, but you don t have to love cold-calling. Our sales advisors take calls from customers who are interested in joining us. You just have to make sure that our customers get the products they need rather than the ones you have to sell. You ll be someone who gives it their all, where no challenge is too big, no ask too great. Our product range is extensive so you ll have plenty of opportunity to cross-sell and up-sell and with our well-loved brand driving lots of customer calls, you won t be short of opportunities to earn lots of commission. We ve got some big plans for growth and as one of our sales advisors, you ll play a big part in them. Whether you re speaking to customers who want to sign up with one of our products, or they ve reached the end of their contract and want to explore their options, you ll ask the right questions to help them find the perfect Plusnet package. Our training is second to none, our benefits and bonuses are amazing, and with a great team around you, you ll go further than you ever thought possible. Working from home approach: We understand that work is something you do, and not somewhere you have to go all the time. That's why we strive to provide a flexible workplace where you can enjoy a combination of working from home and office-based working. After you have settled in, you will talk through with your manager what options we have available and will work best for you! Not only are we a great company to work for, we re also a force for good. Did you know: we are 100% powered by renewable energy we have trained over 5k job seekers in digital skills reached over 3m teachers and children through Barefoot computing we have generated over £720m for charities in the last 10 years are Lifetime Visionary partners of Race Equality Matters A few key things you need to know Shifts: 37.5 hour per week, between 8am - 8pm, Monday - Sunday Commission T&Cs apply
Aug 01, 2022
Full time
About the role and who we re looking for Do you want to earn whilst you learn? At Plusnet, we want to invest in the best people so you will receive a guaranteed £1500 minimum commission for your first 3 months. It s a permanent role with an OTE of £26,664 inc average OTE (£20,511 basic) join us now and we guarantee at least OTE commission (£1500) in your first 3 months so you re earning whilst you re learning. BUT - Commission is uncapped, so if you deliver great customer service, promote our amazing products and smash your targets, you will earn even more. The rewards include: a base salary of £26,664 inc average OTE (£20,511 basic) free phone line & broadband, TV Packages including BT Sport free lunch generous holiday allowance, pension & shares schemes healthcare options, numerous discounts on everyday items such as mobile phone contracts, travel, gym memberships, cinema tickets and much more About you: You ll be motivated to hit targets, but you don t have to love cold-calling. Our sales advisors take calls from customers who are interested in joining us. You just have to make sure that our customers get the products they need rather than the ones you have to sell. You ll be someone who gives it their all, where no challenge is too big, no ask too great. Our product range is extensive so you ll have plenty of opportunity to cross-sell and up-sell and with our well-loved brand driving lots of customer calls, you won t be short of opportunities to earn lots of commission. We ve got some big plans for growth and as one of our sales advisors, you ll play a big part in them. Whether you re speaking to customers who want to sign up with one of our products, or they ve reached the end of their contract and want to explore their options, you ll ask the right questions to help them find the perfect Plusnet package. Our training is second to none, our benefits and bonuses are amazing, and with a great team around you, you ll go further than you ever thought possible. Working from home approach: We understand that work is something you do, and not somewhere you have to go all the time. That's why we strive to provide a flexible workplace where you can enjoy a combination of working from home and office-based working. After you have settled in, you will talk through with your manager what options we have available and will work best for you! Not only are we a great company to work for, we re also a force for good. Did you know: we are 100% powered by renewable energy we have trained over 5k job seekers in digital skills reached over 3m teachers and children through Barefoot computing we have generated over £720m for charities in the last 10 years are Lifetime Visionary partners of Race Equality Matters A few key things you need to know Shifts: 37.5 hour per week, between 8am - 8pm, Monday - Sunday Commission T&Cs apply
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team The inside sales team here at Worldpay from FIS is unique in many ways, from supporting over 220,000 SME s all the way up to 12,000 corporate sized accounts from acquiring to retention we really do support the UK economy through our products and services across the whole customer lifecycle. What we do really does matter to the UK economy and our customers alike from enabling business to trade across multiple platforms, grow into new markets internationally or through our ability to help keep business and consumers safe in these times. Our Gateshead based Business Engagement Team take centre stage when it comes to contacting our customers. Outbound calling our existing customers delivering a world class service whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world. We are passionate about what we do - and you will be too! What you will be doing You are responsible for calling existing Worldpay from FIS Customers. You will add value to our customers by discussing the products and services that we provide, promoting the benefits of Worldpay from FIS and use commercial negotiation in order to retain and enable customer and business growth. Use creative negotiation, commercial and sales techniques to understand the customer s requirements, in order to retain the business. Recommend solutions and use propositions to assist with Customers business growth. Retain and create new Worldpay terminal contracts. Educate customers regarding the benefits of Worldpay, our products and services. Handle complaints successfully in accordance with established FCA guidelines. Work simultaneously with multiple computer applications and databases Achieve challenging sales targets What you bring: Effective people skills and sensitivities when dealing with others Negotiation and communication skills, both written and verbal Good understanding of Worldpay from FIS products and services Solid analytical skill to determine customer needs coupled with strong decision-making and problem-solving skills to determine the right solution at the right time Positive, driven mentality that is resilient to change. Added bonus if you have: Analytical skills to determine client business needs and requirements Ability to work both independently and in a team environment Requires excellent time management and organizational skills Ability to remain calm under various levels of pressure Communicate ideas both verbally and in written form in a clear, concise and professional manner appropriate to any audience What we offer you Competitive salary of £23,470 Excellent monthly commission potential Sign on bonus of £2,200 A fantastic range of benefits including private medical cover, dental cover and travel insurance The chance to work on some of the most challenging, relevant issues in financial services & technology Varied and challenging work to help your development A work environment built on collaboration, flexibility and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Aug 01, 2022
Full time
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team The inside sales team here at Worldpay from FIS is unique in many ways, from supporting over 220,000 SME s all the way up to 12,000 corporate sized accounts from acquiring to retention we really do support the UK economy through our products and services across the whole customer lifecycle. What we do really does matter to the UK economy and our customers alike from enabling business to trade across multiple platforms, grow into new markets internationally or through our ability to help keep business and consumers safe in these times. Our Gateshead based Business Engagement Team take centre stage when it comes to contacting our customers. Outbound calling our existing customers delivering a world class service whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world. We are passionate about what we do - and you will be too! What you will be doing You are responsible for calling existing Worldpay from FIS Customers. You will add value to our customers by discussing the products and services that we provide, promoting the benefits of Worldpay from FIS and use commercial negotiation in order to retain and enable customer and business growth. Use creative negotiation, commercial and sales techniques to understand the customer s requirements, in order to retain the business. Recommend solutions and use propositions to assist with Customers business growth. Retain and create new Worldpay terminal contracts. Educate customers regarding the benefits of Worldpay, our products and services. Handle complaints successfully in accordance with established FCA guidelines. Work simultaneously with multiple computer applications and databases Achieve challenging sales targets What you bring: Effective people skills and sensitivities when dealing with others Negotiation and communication skills, both written and verbal Good understanding of Worldpay from FIS products and services Solid analytical skill to determine customer needs coupled with strong decision-making and problem-solving skills to determine the right solution at the right time Positive, driven mentality that is resilient to change. Added bonus if you have: Analytical skills to determine client business needs and requirements Ability to work both independently and in a team environment Requires excellent time management and organizational skills Ability to remain calm under various levels of pressure Communicate ideas both verbally and in written form in a clear, concise and professional manner appropriate to any audience What we offer you Competitive salary of £23,470 Excellent monthly commission potential Sign on bonus of £2,200 A fantastic range of benefits including private medical cover, dental cover and travel insurance The chance to work on some of the most challenging, relevant issues in financial services & technology Varied and challenging work to help your development A work environment built on collaboration, flexibility and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team The inside sales team here at Worldpay from FIS is unique in many ways, from supporting over 220,000 SME s all the way up to 12,000 corporate sized accounts from acquiring to retention we really do support the UK economy through our products and services across the whole customer lifecycle. What we do really does matter to the UK economy and our customers alike from enabling business to trade across multiple platforms, grow into new markets internationally or through our ability to help keep business and consumers safe in these times. Our Gateshead based Business Engagement Team take centre stage when it comes to contacting our customers. Outbound calling our existing customers delivering a world class service whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world. We are passionate about what we do - and you will be too! What you will be doing You are responsible for calling existing Worldpay from FIS Customers. You will add value to our customers by discussing the products and services that we provide, promoting the benefits of Worldpay from FIS and use commercial negotiation in order to retain and enable customer and business growth. Use creative negotiation, commercial and sales techniques to understand the customer s requirements, in order to retain the business. Recommend solutions and use propositions to assist with Customers business growth. Retain and create new Worldpay terminal contracts. Educate customers regarding the benefits of Worldpay, our products and services. Handle complaints successfully in accordance with established FCA guidelines. Work simultaneously with multiple computer applications and databases Achieve challenging sales targets What you bring: Effective people skills and sensitivities when dealing with others Negotiation and communication skills, both written and verbal Good understanding of Worldpay from FIS products and services Solid analytical skill to determine customer needs coupled with strong decision-making and problem-solving skills to determine the right solution at the right time Positive, driven mentality that is resilient to change. Added bonus if you have: Analytical skills to determine client business needs and requirements Ability to work both independently and in a team environment Requires excellent time management and organizational skills Ability to remain calm under various levels of pressure Communicate ideas both verbally and in written form in a clear, concise and professional manner appropriate to any audience What we offer you Competitive salary of £23,470 Excellent monthly commission potential Sign on bonus of £2,200 A fantastic range of benefits including private medical cover, dental cover and travel insurance The chance to work on some of the most challenging, relevant issues in financial services & technology Varied and challenging work to help your development A work environment built on collaboration, flexibility and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Aug 01, 2022
Full time
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team The inside sales team here at Worldpay from FIS is unique in many ways, from supporting over 220,000 SME s all the way up to 12,000 corporate sized accounts from acquiring to retention we really do support the UK economy through our products and services across the whole customer lifecycle. What we do really does matter to the UK economy and our customers alike from enabling business to trade across multiple platforms, grow into new markets internationally or through our ability to help keep business and consumers safe in these times. Our Gateshead based Business Engagement Team take centre stage when it comes to contacting our customers. Outbound calling our existing customers delivering a world class service whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world. We are passionate about what we do - and you will be too! What you will be doing You are responsible for calling existing Worldpay from FIS Customers. You will add value to our customers by discussing the products and services that we provide, promoting the benefits of Worldpay from FIS and use commercial negotiation in order to retain and enable customer and business growth. Use creative negotiation, commercial and sales techniques to understand the customer s requirements, in order to retain the business. Recommend solutions and use propositions to assist with Customers business growth. Retain and create new Worldpay terminal contracts. Educate customers regarding the benefits of Worldpay, our products and services. Handle complaints successfully in accordance with established FCA guidelines. Work simultaneously with multiple computer applications and databases Achieve challenging sales targets What you bring: Effective people skills and sensitivities when dealing with others Negotiation and communication skills, both written and verbal Good understanding of Worldpay from FIS products and services Solid analytical skill to determine customer needs coupled with strong decision-making and problem-solving skills to determine the right solution at the right time Positive, driven mentality that is resilient to change. Added bonus if you have: Analytical skills to determine client business needs and requirements Ability to work both independently and in a team environment Requires excellent time management and organizational skills Ability to remain calm under various levels of pressure Communicate ideas both verbally and in written form in a clear, concise and professional manner appropriate to any audience What we offer you Competitive salary of £23,470 Excellent monthly commission potential Sign on bonus of £2,200 A fantastic range of benefits including private medical cover, dental cover and travel insurance The chance to work on some of the most challenging, relevant issues in financial services & technology Varied and challenging work to help your development A work environment built on collaboration, flexibility and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team The inside sales team here at Worldpay from FIS is unique in many ways, from supporting over 220,000 SME s all the way up to 12,000 corporate sized accounts from acquiring to retention we really do support the UK economy through our products and services across the whole customer lifecycle. What we do really does matter to the UK economy and our customers alike from enabling business to trade across multiple platforms, grow into new markets internationally or through our ability to help keep business and consumers safe in these times. Our Gateshead based Business Engagement Team take centre stage when it comes to contacting our customers. Outbound calling our existing customers delivering a world class service whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world. We are passionate about what we do - and you will be too! What you will be doing You are responsible for calling existing Worldpay from FIS Customers. You will add value to our customers by discussing the products and services that we provide, promoting the benefits of Worldpay from FIS and use commercial negotiation in order to retain and enable customer and business growth. Use creative negotiation, commercial and sales techniques to understand the customer s requirements, in order to retain the business. Recommend solutions and use propositions to assist with Customers business growth. Retain and create new Worldpay terminal contracts. Educate customers regarding the benefits of Worldpay, our products and services. Handle complaints successfully in accordance with established FCA guidelines. Work simultaneously with multiple computer applications and databases Achieve challenging sales targets What you bring: Effective people skills and sensitivities when dealing with others Negotiation and communication skills, both written and verbal Good understanding of Worldpay from FIS products and services Solid analytical skill to determine customer needs coupled with strong decision-making and problem-solving skills to determine the right solution at the right time Positive, driven mentality that is resilient to change. Added bonus if you have: Analytical skills to determine client business needs and requirements Ability to work both independently and in a team environment Requires excellent time management and organizational skills Ability to remain calm under various levels of pressure Communicate ideas both verbally and in written form in a clear, concise and professional manner appropriate to any audience What we offer you Competitive salary of £23,470 Excellent monthly commission potential Sign on bonus of £2,200 A fantastic range of benefits including private medical cover, dental cover and travel insurance The chance to work on some of the most challenging, relevant issues in financial services & technology Varied and challenging work to help your development A work environment built on collaboration, flexibility and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Aug 01, 2022
Full time
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team The inside sales team here at Worldpay from FIS is unique in many ways, from supporting over 220,000 SME s all the way up to 12,000 corporate sized accounts from acquiring to retention we really do support the UK economy through our products and services across the whole customer lifecycle. What we do really does matter to the UK economy and our customers alike from enabling business to trade across multiple platforms, grow into new markets internationally or through our ability to help keep business and consumers safe in these times. Our Gateshead based Business Engagement Team take centre stage when it comes to contacting our customers. Outbound calling our existing customers delivering a world class service whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world. We are passionate about what we do - and you will be too! What you will be doing You are responsible for calling existing Worldpay from FIS Customers. You will add value to our customers by discussing the products and services that we provide, promoting the benefits of Worldpay from FIS and use commercial negotiation in order to retain and enable customer and business growth. Use creative negotiation, commercial and sales techniques to understand the customer s requirements, in order to retain the business. Recommend solutions and use propositions to assist with Customers business growth. Retain and create new Worldpay terminal contracts. Educate customers regarding the benefits of Worldpay, our products and services. Handle complaints successfully in accordance with established FCA guidelines. Work simultaneously with multiple computer applications and databases Achieve challenging sales targets What you bring: Effective people skills and sensitivities when dealing with others Negotiation and communication skills, both written and verbal Good understanding of Worldpay from FIS products and services Solid analytical skill to determine customer needs coupled with strong decision-making and problem-solving skills to determine the right solution at the right time Positive, driven mentality that is resilient to change. Added bonus if you have: Analytical skills to determine client business needs and requirements Ability to work both independently and in a team environment Requires excellent time management and organizational skills Ability to remain calm under various levels of pressure Communicate ideas both verbally and in written form in a clear, concise and professional manner appropriate to any audience What we offer you Competitive salary of £23,470 Excellent monthly commission potential Sign on bonus of £2,200 A fantastic range of benefits including private medical cover, dental cover and travel insurance The chance to work on some of the most challenging, relevant issues in financial services & technology Varied and challenging work to help your development A work environment built on collaboration, flexibility and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
*Customer Retentions Agent - Including Email* *Location: Pride Park, Derby* *Working Hours: Monday to Saturday between 8.00am - 6pm A great work life balance with every Sunday off!* *40 hours/week - Full time/Permanent* *Salary: £18,999.40 per year * *Training: 2 weeks training, with additional ongoing support.* · Are you passionate about your customers & delivering results? · Can you use your great customer engagement experience to drive retention through your exceptional product knowledge? · Can you work as part of a team, motivate yourself, & others around you to succeed every day? · Do you enjoy working in a competitive & fast paced environment? If so, this Retentions role in Pride Park, Derby could be the perfect fit for you. Your role sits in our retention team, where you will manage subscription cancellation requests through inbound customer contacts and outbound customer contacts at various stages of their subscription cycle. The purpose of the role is to empathise and engage with subscribers, using product knowledge and retention tools to make personalised recommendations that demonstrate the value of staying subscribed to the Telegraph *A typical day will look like: * · Time set aside each morning as a team to plan for success each day · Interact through phone contacts with The Telegraph's customers, understanding & supporting their individual needs, giving them great reasons to stay as customers · Support your peers & team by sharing your experience and successes · Time allocated to work with your manager and trainer on opportunities to improve service, skills and develop your future career *The skills & experience you will need are: * · Proven successful experience in customer service and retention · Great communicator in both voice & writing · Have a passion for people, & strive to deliver success every day · Experience of working to & achieving targets · The ability to self-motivate & support and inspire your fellow customer retention professionals · Prepared to go the extra mile to hit target · Thrives on working in a challenging & fast paced environment *Benefits: * ·Complimentary digital subscription to The Telegraph ·Access to The Telegraph's subscriber rewards · Life insurance · Company pension · Private medical/dental insurance · Seasonal company events · On-going education & development opportunities In joining the Firstsource family we strive to create a diverse & inclusive work environment for all our employees. Firstsource offer the opportunity to be involved in Diversity forums & for you to contribute to creating a truly inclusive workplace To give you additional reassurance Firstsource are fully COVID secure & remain compliant with the government guidelines on social distancing with your safety & security paramount. *Indhp* Job Type: Full-time Salary: £18,999.00 per year Schedule: * 8 hour shift
Feb 03, 2022
Full time
*Customer Retentions Agent - Including Email* *Location: Pride Park, Derby* *Working Hours: Monday to Saturday between 8.00am - 6pm A great work life balance with every Sunday off!* *40 hours/week - Full time/Permanent* *Salary: £18,999.40 per year * *Training: 2 weeks training, with additional ongoing support.* · Are you passionate about your customers & delivering results? · Can you use your great customer engagement experience to drive retention through your exceptional product knowledge? · Can you work as part of a team, motivate yourself, & others around you to succeed every day? · Do you enjoy working in a competitive & fast paced environment? If so, this Retentions role in Pride Park, Derby could be the perfect fit for you. Your role sits in our retention team, where you will manage subscription cancellation requests through inbound customer contacts and outbound customer contacts at various stages of their subscription cycle. The purpose of the role is to empathise and engage with subscribers, using product knowledge and retention tools to make personalised recommendations that demonstrate the value of staying subscribed to the Telegraph *A typical day will look like: * · Time set aside each morning as a team to plan for success each day · Interact through phone contacts with The Telegraph's customers, understanding & supporting their individual needs, giving them great reasons to stay as customers · Support your peers & team by sharing your experience and successes · Time allocated to work with your manager and trainer on opportunities to improve service, skills and develop your future career *The skills & experience you will need are: * · Proven successful experience in customer service and retention · Great communicator in both voice & writing · Have a passion for people, & strive to deliver success every day · Experience of working to & achieving targets · The ability to self-motivate & support and inspire your fellow customer retention professionals · Prepared to go the extra mile to hit target · Thrives on working in a challenging & fast paced environment *Benefits: * ·Complimentary digital subscription to The Telegraph ·Access to The Telegraph's subscriber rewards · Life insurance · Company pension · Private medical/dental insurance · Seasonal company events · On-going education & development opportunities In joining the Firstsource family we strive to create a diverse & inclusive work environment for all our employees. Firstsource offer the opportunity to be involved in Diversity forums & for you to contribute to creating a truly inclusive workplace To give you additional reassurance Firstsource are fully COVID secure & remain compliant with the government guidelines on social distancing with your safety & security paramount. *Indhp* Job Type: Full-time Salary: £18,999.00 per year Schedule: * 8 hour shift
Contacting warm leads from direct enquiries and referrals, you will benefit from a great commission structure working with one of the UKs largest surveying companies. With average monthly earnings of £1200 on top of salary, you will easily achieve over £40,000 per year OTE. Easily accessible by public transport, this business has excellent offices and a positive and busy environment, allowing every member of the team to share in each other's success. As a Sales Executive, your day-to-day role will include: Responding to hot leads by contacting customers who have enquired online or have been referred by company partners Qualifying customer information and ensuring they are suitable to progress Ensuring all administration and compliance is updated and completed Arranging appointments for the surveying team On offer for this Sales Executive is an exceptional package including: £23,000 basic salary Uncapped commission with an OTE of £40,000+ 20 days holiday, rising with length of service Bank Holidays and your birthday off Various restaurant and entertainment discounts As full training and support is provided, we encourage candidates from any telephone-based background with an element of selling to apply to this Sales Executive role. However, we would be really keen to see individuals with the following: Current, or recent, experience working in an outbound calling environment in roles such as Sales Advisor, Telesales Executive, New Business Executive, Sales Consultant, Retentions Executive Proven background in successfully working towards and hitting targets/KPIs Ability to handle objections and build rapport, implementing a customer-centred and compliant process Please click apply now to send us your CV for this Sales Executive vacancy. For further information please call Ben on F_SJ_BC_ DEC
Dec 07, 2021
Full time
Contacting warm leads from direct enquiries and referrals, you will benefit from a great commission structure working with one of the UKs largest surveying companies. With average monthly earnings of £1200 on top of salary, you will easily achieve over £40,000 per year OTE. Easily accessible by public transport, this business has excellent offices and a positive and busy environment, allowing every member of the team to share in each other's success. As a Sales Executive, your day-to-day role will include: Responding to hot leads by contacting customers who have enquired online or have been referred by company partners Qualifying customer information and ensuring they are suitable to progress Ensuring all administration and compliance is updated and completed Arranging appointments for the surveying team On offer for this Sales Executive is an exceptional package including: £23,000 basic salary Uncapped commission with an OTE of £40,000+ 20 days holiday, rising with length of service Bank Holidays and your birthday off Various restaurant and entertainment discounts As full training and support is provided, we encourage candidates from any telephone-based background with an element of selling to apply to this Sales Executive role. However, we would be really keen to see individuals with the following: Current, or recent, experience working in an outbound calling environment in roles such as Sales Advisor, Telesales Executive, New Business Executive, Sales Consultant, Retentions Executive Proven background in successfully working towards and hitting targets/KPIs Ability to handle objections and build rapport, implementing a customer-centred and compliant process Please click apply now to send us your CV for this Sales Executive vacancy. For further information please call Ben on F_SJ_BC_ DEC
My client is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. With first year on target earnings of £32,500, with the potential to increase this to in year 2 to £41,800 you will be more than happy with your earning potential. The UK insurer and investment provider that rewards people for positive lifestyle choices - a key element of their Shared-value model. With 1.4m UK members and more than 25m globally, the business is out to make the world a healthier, happier place. This applies as much to their people as it does to their members. THIS ROLE DOES HAVE THE OPTION FOR REMOTE WORKING, WITH ONE DAY PER MONTH IN THE OFFICE Working for this brilliant business, you will experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. Work should be fun and sociable, and my client wants their staff to get the most out of every day. You will be chosen for your skills, knowledge, enthusiasm and attitude but above all, your belief that anything can be achieved! Overall Job Purpose We are looking for talented individuals who are committed to our values and to deliver advised telephone sales to inbound hotkey and referred leads resulting in profitable, compliant sales and satisfied customers. Chasing up outstanding quotes for successful conversion and managing the on-boarding process via liaising with internal departments. Benefits Working for this great company you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. This award-winning Insurance Provider is currently working on a hybrid working model - there are two options for candidates dependent on your location. You will either be expected to work 2 days a week in an office location and 3 days a week remotely within this role, or remotely 5 days per week with one day a month in the office. When you choose a career with the UK's leading insurance and private healthcare provider, you join a company driven by its core purpose, wanting to make people healthier and to enhance and protect their lives. And that includes you. Fast-paced and constantly innovating with a culture reflects this. You'll also get an extensive benefits package that includes: A competitive salary £23,000 dependant on experience Private health insurance. Our award-winning cover includes rewards for healthy habits. 25 days holiday, plus bank holidays, with the option to buy or sell up to five days each holiday year An additional discretionary bonus, based on personal and company performance Flexible and home working. (2 days in office 3 days remote/ 5 days a week remote with 1 day a month in office) A personal health fund to pay for dental and eye services and health screenings Life assurance of 4 x salary A matched stakeholder pension plan up to 6% of salary Parental leave of up to 18 weeks for both parents. This depends on the length of service. It can be taken with statutory parental and shared parental leave options. Free healthy breakfasts and fruit at our on-site restaurants On-site health checks Bicycle racks Shower facilities Access to counselling and legal advice through our Employee Assistance Programme Fitness classes and wellbeing workshops Change to win tickets to national sporting events Exclusive access to company sponsored-run events Job Role: Achievement of monthly sales targets Customer contact managed and developed to deliver profitable business and secure quality leads that maximize business opportunities whilst meeting customer needs. Initial consultations with customers undertaken to obtain relevant fact find, hard and soft facts, client objectives, aspirations and attitude to risk to enable suitable advice to be given which met customers' circumstances. Advice presented to customers ensuring compliant sales which met customer needs and divisional standards for quality of advice and documentation achieved. Customer needs understood to ensure that the different advice & non-advice options were delivered where appropriate. Long term relationships with customers developed to enable life time value to be maximised. Operate within FCA guidelines. Achievement of KPI monthly target Skills Required Essential Sales/Retentions/Upselling experience in a contact centre environment of 1 year + An eager, positive and proactive attitude We want to hear from absolutely any one who has recently had the job titles below: Sales Advisor, Sales Executive, Telesales Exec, Telesales Executive and similar roles. F_SJ_BC_ DEC
Dec 07, 2021
Full time
My client is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. With first year on target earnings of £32,500, with the potential to increase this to in year 2 to £41,800 you will be more than happy with your earning potential. The UK insurer and investment provider that rewards people for positive lifestyle choices - a key element of their Shared-value model. With 1.4m UK members and more than 25m globally, the business is out to make the world a healthier, happier place. This applies as much to their people as it does to their members. THIS ROLE DOES HAVE THE OPTION FOR REMOTE WORKING, WITH ONE DAY PER MONTH IN THE OFFICE Working for this brilliant business, you will experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. Work should be fun and sociable, and my client wants their staff to get the most out of every day. You will be chosen for your skills, knowledge, enthusiasm and attitude but above all, your belief that anything can be achieved! Overall Job Purpose We are looking for talented individuals who are committed to our values and to deliver advised telephone sales to inbound hotkey and referred leads resulting in profitable, compliant sales and satisfied customers. Chasing up outstanding quotes for successful conversion and managing the on-boarding process via liaising with internal departments. Benefits Working for this great company you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. This award-winning Insurance Provider is currently working on a hybrid working model - there are two options for candidates dependent on your location. You will either be expected to work 2 days a week in an office location and 3 days a week remotely within this role, or remotely 5 days per week with one day a month in the office. When you choose a career with the UK's leading insurance and private healthcare provider, you join a company driven by its core purpose, wanting to make people healthier and to enhance and protect their lives. And that includes you. Fast-paced and constantly innovating with a culture reflects this. You'll also get an extensive benefits package that includes: A competitive salary £23,000 dependant on experience Private health insurance. Our award-winning cover includes rewards for healthy habits. 25 days holiday, plus bank holidays, with the option to buy or sell up to five days each holiday year An additional discretionary bonus, based on personal and company performance Flexible and home working. (2 days in office 3 days remote/ 5 days a week remote with 1 day a month in office) A personal health fund to pay for dental and eye services and health screenings Life assurance of 4 x salary A matched stakeholder pension plan up to 6% of salary Parental leave of up to 18 weeks for both parents. This depends on the length of service. It can be taken with statutory parental and shared parental leave options. Free healthy breakfasts and fruit at our on-site restaurants On-site health checks Bicycle racks Shower facilities Access to counselling and legal advice through our Employee Assistance Programme Fitness classes and wellbeing workshops Change to win tickets to national sporting events Exclusive access to company sponsored-run events Job Role: Achievement of monthly sales targets Customer contact managed and developed to deliver profitable business and secure quality leads that maximize business opportunities whilst meeting customer needs. Initial consultations with customers undertaken to obtain relevant fact find, hard and soft facts, client objectives, aspirations and attitude to risk to enable suitable advice to be given which met customers' circumstances. Advice presented to customers ensuring compliant sales which met customer needs and divisional standards for quality of advice and documentation achieved. Customer needs understood to ensure that the different advice & non-advice options were delivered where appropriate. Long term relationships with customers developed to enable life time value to be maximised. Operate within FCA guidelines. Achievement of KPI monthly target Skills Required Essential Sales/Retentions/Upselling experience in a contact centre environment of 1 year + An eager, positive and proactive attitude We want to hear from absolutely any one who has recently had the job titles below: Sales Advisor, Sales Executive, Telesales Exec, Telesales Executive and similar roles. F_SJ_BC_ DEC
Our Journey: At Shell Energy, we believe that home energy matters. It's more than what boils the kettle or keeps the radiators warm. It empowers us to make better decisions now about our world tomorrow. It's the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Going above and beyond for our customers is what we're all about. We have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead. We need to keep moving forward. Why don't you help us get there? Salary ; £20,000 per annum with up to £3000 love to shop rewards Location; Coventry Office with some home working. Working hours; 37.5 hours per week / 20 hours per week Start date; 31st January Your part in our journey: Our Inbound Retentions Team offer a high level of customer service and support to existing customers. With the knowledge of a range of departments you will be responsible for giving a wide vast of customers a positive and long lasting impression of Shell Energy. The Inbound Retention Team guide our customers through the process of closing accounts, whilst hitting business customer retention targets through promoting our products and offering the best possible energy and broadband rates; encouraging them stay with Shell Energy for the foreseeable future. They also deal with general service enquiries and go above and beyond to ensure the accounts they come into contact with are fully health checked and fixed. Your part in the team: Be an excellent brand ambassador for Shell Energy and go above and beyond for each customer you come into contact with, and offering consistently excellent customer service when answering inbound calls/email correspondence. Actively listen to customers to understand their pressing concerns and ask open questions to fully understand their query. Ensure customers understand the next steps involved in resolving their query, and if there are any issues that they understand how the problem has happened. Empathise with our customers when they are frustrated, understand their point of view, and focus on putting things right. Take ownership of meeting agreed expectations by managing tasks effectively and professionally. Proactively contact customers to notify them of possible issues whilst ensuring a relevant fix is in place. Promote our tariffs and products to new or existing customers. Identify the features and benefits of particular tariffs or additional products that we provide that are relevant to individual customer needs, and explain these clearly to customers. Confidently generate and secure sale leads following on from effective resolution of a service query, and support customers in finding them the best possible energy and broadband deal. Provide solutions that meet the customer's needs in order to retain their custom. Take responsibility for consistently meeting or exceeding personal or team quality, service and sales targets. Follow set complaint and compliance procedures on every call to ensure that we are following strict regulations. Ensure clear and accurate notes are kept on customer accounts. What you'll need to help you make the best of the role: Excellent communication skills - both verbal and written. Have the ability to build strong rapport with our customers Ability to employ appropriate listening and questioning techniques to identify our customers' needs. Excellent problem solving skills, and a solution focused approach Ability to stay calm and professional when in a challenging situation Confidence to managing your own workload and adhering to set time frames. Be able to demonstrate excellent attention to detail Ability to proactively learn new information, systems or processes and quickly apply to differing customer situations Comfortable working in a target-driven and fast-paced environment Be resilient, tenacious and able to keep yourself motivated to achieve results. Ability to overcome customer objections using persuading and negotiating skills Ability to carry out basic numerical calculations (required for manual bill calculations) Ability to use multiple systems (PC-literate) The nice to have's: Previous call centre experience in a customer service role. Previous experience within the energy industry. Previous experience within a highly regulated role. Previous sales experience in a target driven environment. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Telesales Advisors and we'll be there to help you settle into the role and grow within Shell Energy. We'll give you your shift patterns 4 weeks in advance and offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service) BUPA Private Healthcare and Cash Plan Pension Scheme Exclusive Retail Discounts (from nearly 900 retailers) Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Two weeks full paternity pay If this sounds like your perfect next step, what are you waiting for? Apply now and we'll be in touch. For any further information, Please get in touch with Abbie Bennet, Resourcing Business Partner
Dec 07, 2021
Full time
Our Journey: At Shell Energy, we believe that home energy matters. It's more than what boils the kettle or keeps the radiators warm. It empowers us to make better decisions now about our world tomorrow. It's the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Going above and beyond for our customers is what we're all about. We have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead. We need to keep moving forward. Why don't you help us get there? Salary ; £20,000 per annum with up to £3000 love to shop rewards Location; Coventry Office with some home working. Working hours; 37.5 hours per week / 20 hours per week Start date; 31st January Your part in our journey: Our Inbound Retentions Team offer a high level of customer service and support to existing customers. With the knowledge of a range of departments you will be responsible for giving a wide vast of customers a positive and long lasting impression of Shell Energy. The Inbound Retention Team guide our customers through the process of closing accounts, whilst hitting business customer retention targets through promoting our products and offering the best possible energy and broadband rates; encouraging them stay with Shell Energy for the foreseeable future. They also deal with general service enquiries and go above and beyond to ensure the accounts they come into contact with are fully health checked and fixed. Your part in the team: Be an excellent brand ambassador for Shell Energy and go above and beyond for each customer you come into contact with, and offering consistently excellent customer service when answering inbound calls/email correspondence. Actively listen to customers to understand their pressing concerns and ask open questions to fully understand their query. Ensure customers understand the next steps involved in resolving their query, and if there are any issues that they understand how the problem has happened. Empathise with our customers when they are frustrated, understand their point of view, and focus on putting things right. Take ownership of meeting agreed expectations by managing tasks effectively and professionally. Proactively contact customers to notify them of possible issues whilst ensuring a relevant fix is in place. Promote our tariffs and products to new or existing customers. Identify the features and benefits of particular tariffs or additional products that we provide that are relevant to individual customer needs, and explain these clearly to customers. Confidently generate and secure sale leads following on from effective resolution of a service query, and support customers in finding them the best possible energy and broadband deal. Provide solutions that meet the customer's needs in order to retain their custom. Take responsibility for consistently meeting or exceeding personal or team quality, service and sales targets. Follow set complaint and compliance procedures on every call to ensure that we are following strict regulations. Ensure clear and accurate notes are kept on customer accounts. What you'll need to help you make the best of the role: Excellent communication skills - both verbal and written. Have the ability to build strong rapport with our customers Ability to employ appropriate listening and questioning techniques to identify our customers' needs. Excellent problem solving skills, and a solution focused approach Ability to stay calm and professional when in a challenging situation Confidence to managing your own workload and adhering to set time frames. Be able to demonstrate excellent attention to detail Ability to proactively learn new information, systems or processes and quickly apply to differing customer situations Comfortable working in a target-driven and fast-paced environment Be resilient, tenacious and able to keep yourself motivated to achieve results. Ability to overcome customer objections using persuading and negotiating skills Ability to carry out basic numerical calculations (required for manual bill calculations) Ability to use multiple systems (PC-literate) The nice to have's: Previous call centre experience in a customer service role. Previous experience within the energy industry. Previous experience within a highly regulated role. Previous sales experience in a target driven environment. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Telesales Advisors and we'll be there to help you settle into the role and grow within Shell Energy. We'll give you your shift patterns 4 weeks in advance and offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service) BUPA Private Healthcare and Cash Plan Pension Scheme Exclusive Retail Discounts (from nearly 900 retailers) Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Two weeks full paternity pay If this sounds like your perfect next step, what are you waiting for? Apply now and we'll be in touch. For any further information, Please get in touch with Abbie Bennet, Resourcing Business Partner
Retentions Advisor - WD What you will do To minimise customer attrition by retaining customers through proactive and reactive customer touch points, by utilising the Retention Saves Matrix and other methods of retention. How you will do it To achieve predefined performance targets To promote current ADT features and benefits, marketing offers etc retention opportunities, maximising conversion. To promote the ADT brand to all existing and potential customers and to provide accurate information on product, policies and procedures. To build strong relationships with ADT internal departments. Ensure that records and in house systems are kept up to date and accurate in a timely manner Qualifications What we look for Required Experience of having worked successfully in a competitive and fast- paced Customer Service Team and/or Retention Team. Sales/Target orientated Excellent communication and interpersonal skills. Ability to build strong relationships and influence others. Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach. Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action. Preferred Experience of security industry (desirable but not essential). Job Sales & Marketing Primary LocationGB-Manchester-Manchester Organization Bldg Technologies & Solutions
Dec 04, 2021
Full time
Retentions Advisor - WD What you will do To minimise customer attrition by retaining customers through proactive and reactive customer touch points, by utilising the Retention Saves Matrix and other methods of retention. How you will do it To achieve predefined performance targets To promote current ADT features and benefits, marketing offers etc retention opportunities, maximising conversion. To promote the ADT brand to all existing and potential customers and to provide accurate information on product, policies and procedures. To build strong relationships with ADT internal departments. Ensure that records and in house systems are kept up to date and accurate in a timely manner Qualifications What we look for Required Experience of having worked successfully in a competitive and fast- paced Customer Service Team and/or Retention Team. Sales/Target orientated Excellent communication and interpersonal skills. Ability to build strong relationships and influence others. Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach. Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action. Preferred Experience of security industry (desirable but not essential). Job Sales & Marketing Primary LocationGB-Manchester-Manchester Organization Bldg Technologies & Solutions
Complaints Advisor (Retentions) Monday - Friday (NO EVENINGS OR WEEKENDS!) Office Hour: 8am - 5pm £18,865 - £21,500 OTE Glasgow At McQueens dairies we value a work-life balance, that's why we never finish later than 5pm and only work Monday to Friday. On top of our favourable working pattern we also provide a competitive basic salary plus a weekly bonus for our Retentions Advisors. Benefits: Pension Staff discount Weekly pay Bonus Scheme Incentives & Rewards Free onsite parking THE ROLE Working in the Retentions Department you will be the first point of contact for our existing customers looking to cancel their accounts. You will use your customer service skills and rapport building abilities to understand the specific reason for the cancellation, then with your training and understanding of McQueens Dairies, you will help resolve the customers problems and provide first class support unlike anything they would find when buying milk from a grocery store. Retaining the customers business and maintaining their satisfaction will always be our main priority in the Retentions Department. REQUIRED EXPERIENCE Customer service, ideally within a contact centre environment (this is a telephony-based role) Ability to build trust and rapport with customers, experience with retentions is highly desirable Professional, positive and polite telephone manner Ability to stay motivated and positive in any situation - you'll be a natural problem solver and creative thinker Target and bonus driven ABOUT US McQueens Dairies is a growing family brand. We are passionate about our employees, customers and supporting the British dairy industry. We bottle milk sourced from a farmer-owned co-operative called First Milk who are the only dairy co-operative in the UK 100% owned by its local British farmers, and we've been working with them since we opened our first dairy. Providing our customers with the nostalgic experience of our doorstep milk deliveries, we have expanded our products to include 'essentials' such as; juice, eggs, yogurts and more. We even deliver milk alternative products to support a wider customer base! Trading since 1995, the company has seen consistent growth and we are excited to be recruiting for a Retentions Advisor in our excellent Customer Service Team.
Dec 01, 2021
Full time
Complaints Advisor (Retentions) Monday - Friday (NO EVENINGS OR WEEKENDS!) Office Hour: 8am - 5pm £18,865 - £21,500 OTE Glasgow At McQueens dairies we value a work-life balance, that's why we never finish later than 5pm and only work Monday to Friday. On top of our favourable working pattern we also provide a competitive basic salary plus a weekly bonus for our Retentions Advisors. Benefits: Pension Staff discount Weekly pay Bonus Scheme Incentives & Rewards Free onsite parking THE ROLE Working in the Retentions Department you will be the first point of contact for our existing customers looking to cancel their accounts. You will use your customer service skills and rapport building abilities to understand the specific reason for the cancellation, then with your training and understanding of McQueens Dairies, you will help resolve the customers problems and provide first class support unlike anything they would find when buying milk from a grocery store. Retaining the customers business and maintaining their satisfaction will always be our main priority in the Retentions Department. REQUIRED EXPERIENCE Customer service, ideally within a contact centre environment (this is a telephony-based role) Ability to build trust and rapport with customers, experience with retentions is highly desirable Professional, positive and polite telephone manner Ability to stay motivated and positive in any situation - you'll be a natural problem solver and creative thinker Target and bonus driven ABOUT US McQueens Dairies is a growing family brand. We are passionate about our employees, customers and supporting the British dairy industry. We bottle milk sourced from a farmer-owned co-operative called First Milk who are the only dairy co-operative in the UK 100% owned by its local British farmers, and we've been working with them since we opened our first dairy. Providing our customers with the nostalgic experience of our doorstep milk deliveries, we have expanded our products to include 'essentials' such as; juice, eggs, yogurts and more. We even deliver milk alternative products to support a wider customer base! Trading since 1995, the company has seen consistent growth and we are excited to be recruiting for a Retentions Advisor in our excellent Customer Service Team.
Sales Advisor No cold calling City Centre Immediate interviews & start date £19,000-£23,000 basic with £30,000-£35,000 OTE (Uncapped commission!) We are looking for individuals to join a rapidly expanding business in Central Manchester. They have an ambition to grow by 150 heads over the next 12 months, with a new CEO implementing a growth strategy. You will be calling out to an existing customer base and offering a business broadband package, all customers are already being supplied with another one of their services. With these warm calls you will build relationships & rapport whilst operating in a consultative manner and building your own diary with calls. The package: * £19,000-£23,000 basic * Uncapped monthly commission starting at £250 with top performers easily hitting £1,000 per month * Onsite yoga studio and excellent facilities * Full training provided * Casual dress code * Hybrid working after probation * 9am-5.30pm Monday - Friday * City Centre, modern centrally located office If you are working in Sales, Retentions, Inbound or any Outbound role we would love to hear from you, reply today with your latest CV to be considered for this role.
Dec 01, 2021
Full time
Sales Advisor No cold calling City Centre Immediate interviews & start date £19,000-£23,000 basic with £30,000-£35,000 OTE (Uncapped commission!) We are looking for individuals to join a rapidly expanding business in Central Manchester. They have an ambition to grow by 150 heads over the next 12 months, with a new CEO implementing a growth strategy. You will be calling out to an existing customer base and offering a business broadband package, all customers are already being supplied with another one of their services. With these warm calls you will build relationships & rapport whilst operating in a consultative manner and building your own diary with calls. The package: * £19,000-£23,000 basic * Uncapped monthly commission starting at £250 with top performers easily hitting £1,000 per month * Onsite yoga studio and excellent facilities * Full training provided * Casual dress code * Hybrid working after probation * 9am-5.30pm Monday - Friday * City Centre, modern centrally located office If you are working in Sales, Retentions, Inbound or any Outbound role we would love to hear from you, reply today with your latest CV to be considered for this role.
