Access Control Engineer

Join Our clients team as a Security Service Engineer!

Our client is a leader in security solutions that fuse innovative technology, skilled personnel, and effective processes to drive tangible results. As industry leaders in security risk modeling, we use data and insights to empower our clients, enhancing their strategies, minimizing risks, and reducing costs.

Position Overview

We are looking for a dedicated Service Engineer to join our dynamic team. In this role, you will take charge of service and maintenance requests from our Service Desk, as well as undertake small project work as needed. You will be part of our out-of-hours on-call rota, ensuring that our customers receive exceptional service 24/7.

This is not just a job but an opportunity to be part of a growing organisation that values professionalism and strong customer relationships. You'll have the chance to make a difference in your service area while representing the company with pride and approachability.

What You'll Do

• Manage Your Service Area: Take ownership of service calls within your allocated area and ensure a high standard of service delivery at all times.
• Communicate Effectively: Keep your Line Manager or Supervisor informed about outstanding issues and engage proactively to minimize revisit calls.
• Promote the companies Values: Showcasing our commitment to professionalism, customer care, and best practices in all interactions.
• Collaborate: Work closely with our Service Team to complete any other reasonable duties in a timely and efficient manner.

Your Skills and Experience

• A solid understanding of CCTV, Intruder, Access Control, and Fire systems is essential.
• A commitment to continuous learning, with us providing ongoing training in company-specific procedures and other relevant areas.
• A friendly and approachable demeanor, with a knack for building strong relationships with customers and colleagues alike.

Key Responsibilities Include:

• Ensuring the smooth operation of your designated service area.
• Maintaining professionalism while troubleshooting and resolving client issues.
• Being vigilant about adhering to SLAs and always aiming to provide first-call solutions.
• Maintaining a positive image through your appearance and conduct.
• Keeping your service vehicle well-maintained and clean.

Salary and Benefits

• Competitive base salary based on experience, plus opportunities for overtime.
• Participation in a 1 in 6 call-out rota.
• Comprehensive training and development opportunities in a supportive environment.

Our client are committed to cultivating talent and providing our employees with the resources and training necessary for their professional growth. If you are motivated, have a passion for security solutions, and are eager to contribute to our mission of excellence, we would love to hear from you!

Equality & Diversity

Our client values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

Our cliernt is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Benefits:

• Rewards and discount platform
• On going development
• EAP - Employee Assistance Programme
• Progression opportunities within the company
• Ongoing training