The role
FDJ United has brought together 9 of Europe's most successful online gambling brands - forming one of the largest online gambling companies in the world. We offer 27 million customers a great form of digital entertainment, fine-tuned to present an unforgettable experience in a safe and fair environment every day.
You'll be part of a cross-functional team of UX professionals from varying backgrounds that work to create industry-leading experiences across all our channels. We in the UX department play a crucial role in driving a customer-first approach, where we strive to exceed our customer, regulator, and commercial expectations.
As a Lead Product Designer aligned to the Payments Product area, you will be responsible for leading a small group of UX practitioners to efficiently understand, solve and iterate on business and customer problems. You will work closely with a wider team and business stakeholders whilst ensuring work is delivered in-line with our design process, on time and too standard.
Key responsibilities
- Build, grow and nurture strong relationships with the teams around you
- Lead the creation of high-quality, engaging multi-channel design solutions for our experiences, example outputs include; sitemaps, user flows, wireframes, visual and interaction designs as well as interactive prototypes
- Organise and coordinate insight and data gathering to support team priorities
- Ensure team balance short term needs whilst iterating towards longer term experience goals and visions
- Work with others to to leverage individual strengths, knowledge and capabilities to deliver a rounded solution
- Lead, organise and collaborate closely with a small team of Product Design and UX practitioners to clearly understand, define and solve experience specific problems
- Help manage Product Design resource and projects to ensure timely delivery of business prioritised increments
- Support team working practises by aligning to, and getting the most value from, our design process
- Actively make design decisions, both individually and as part of a virtual team
- Govern wider UX standards, design system usage and best practise application to ensure team output is well thought through, high quality, scalable and insight driven.
- Work closely with other Leads, Managers and peers to ensure an inclusive approach to delivering a world class experience
- Work with UX managers to to improve quality level, understanding and skillset of the teams you work within
- Deeply understand our business to ensure Product Design is effective at delivering against strategic top line objectives
- Collaborate and continuously work towards improving the efficiency of the design process
- Monitor and share knowledge on emerging technologies, trends within UX and the gambling industry
- Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
- Identify and raise any non-compliance incidents promptly to your line manager.
- Challenge processes, policies and projects that will negatively impact compliance within the Group.
- Complete all mandatory compliance training assigned to you.
- Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.
Skills and experience required
- Experience leading a creative team to deliver against specific key objectives
- Expert in the practice and application of user centred design, UX best practise and design principles
- Exceptional cross-functional collaboration skills
- Experience working within and guiding high performing design teams
- Expert with UX tools and their correct application (e.g. Figma, Sketch, Axure, Principal etc.)
- Experience delivering a multi-brand, multi-product and / or multi-channel product
- Worked extensively to deliver within the requirements of Design Systems, Style guides and Brand guidelines
- Confident running UX / Design workshops
- In depth knowledge of agile methodologies and working practises
- Attentive to detail, from basic admin through to design output
- Experience working closely with senior business stakeholders
- Ability to understand short term decisions with a clear view of long-term direction
- A detailed understanding of business and commercial objectives
Behavioural expectations
- Energetic and friendly, with a strong desire to work with and lead people
- Mentor and guide more junior members of the team
- Desire to learn from peers, regardless of level or discipline
- Take a positive and respectful approach to working with others
- Foster positive relationships with those outside of UX
- Embrace opinions but lead with collaboration
- Be prepared to fill in gaps
- Willing to continually improve work through giving and receiving feedback
- Be an ambassador for UX