Works Planner

Job Title: Works Planner

Overall Purpose of Job

• To co-ordinate, manage and allocate the work/appointments for responsive and empty home repairs.
• To co-ordinate, manage and allocate the work/appointments for contractors carrying out responsive, planned repairs.
• To schedule appointments for stock condition surveys
• To schedule work onto systems.
• Responsibility for ensuring that operatives are busy and those appointments are kept.

We offer all our employees a great package of benefits too, including:

• Competitive salary £29,750 which is bench marked against other employers
• Enrolment on our Aviva pension scheme (9.5% employer contribution)
• 30 days holiday (plus extra days off for Bank Holidays/Birthdays)
• Health care scheme
• Flexible/agile working, plus the option to work from home if your role allows
• Enhanced maternity/paternity pay
• Continual professional development including management development.
• A dedicated health and wellbeing programme (access to a variety of support and free benefits)
• Time out of work to carry out volunteer opportunities

There are lots more benefits to working for Ongo

Main Responsibilities

• Schedule and allocate work for operatives, contractors and partners.
• To ensure that operatives communicate in a timely and accurate manner about the progress of work.
• To re-schedule jobs in the event of an unplanned absence of an operative, and to contact the tenant directly to agree any changes.
• To communicate any changes/updates directly with the affected tenants and, in a non-mobile environment, with the operatives.
• To communicate with Area Maintenance/Empty Homes Coordinators about matters of work quality, timeliness and potential HR issues concerning operatives.
• To communicate with the call centre about changes/issues.
• Schedule appointments for void and stock condition surveys including tenant notification.
• To be the contact/authorisation point for holidays/sickness and onward communication to Area Maintenance/Empty Homes Coordinators.
• To report on performance against targets on an individual and team basis.
• To report on performance against targets for contractors and partners.
• The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures.

Knowledge, Skill & Experience Required

• IT literate with good knowledge of spreadsheets, databases etc
• Ability to deal with members of the pubic sensitively, confidentially and in a polite and respectful manner
• Excellent communication skills, both oral and written
• Team working
• Experience of working within a busy office and dealing with works of a technical nature
• Supervisory skills
• Ability to prioritise work to meet deadlines
• Flexible and use of initiative
• The ability to work under pressure and to tight deadlines.

CLOSING DATE FOR APPLICATIONS FRIDAY 1 AUGUST

We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist