32 jobs found

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Product Owner managing our Enterprise Services (ES) Request & Workflow platform, currently managed within ServiceNow, you'll be responsible for driving the vision for enhancing the employee support experience for ES customers at BCG. This domain is instrumental in delivering exceptional employee service experiences by embracing technology and innovation without compromising a people-first mindset. You will work in an Agile environment to deliver Initiatives with measurable value and business outcomes. Stakeholder management is pivotal for this role, as you will often partner with customers to articulate the "What" and "Why" that drives your feature roadmap priorities and how you will collectively measure success over time. Additionally, you will regularly work with your development Squad to deliver the "How" to bring your roadmap to life. YOU'RE GOOD AT Partnering with multiple roles across the organization, offering a customer-focused mindset and proven ability to translate business goals into a feature-driven Product Roadmap Defining and communicating Objectives and Key Results (OKRs) to align technical product initiatives with organizational goals, effectively articulating the value proposition of proposed work to leadership teams, securing buy-in, and driving strategic decision-making Inspiring the "art of the possible", driving innovation and continuous improvement aligned to market trends Digital Transformation through functional process and workflow design in a global environment, aligning your Enterprise Services Request & Workflow Management capabilities with our broader cross-functional service vision to enhance the end user experience for requesting and consuming services/support Communicating clearly and effectively, both written and verbal, to collaborate in a global environment Engaging in continuous discovery (i.e., surveys, interviews) to better understand and anticipate customer needs Maintaining an Enterprise, holistic view of challenges across customer segments to promote scalable, long-term solutions in favor of "quick fixes" - in some cases requiring hard tradeoffs according to the value, cost, and speed of delivery Collaborating with your development squad to translate roadmap Initiatives into actionable Epics and Stories, advocating for scalable and realistic delivery timelines Articulating the evolving priorities and desired business outcomes for the Quarterly Business Review (QBR) process, while also tracking and articulating key results targeted in previous quarters Public speaking and influencing senior and executive leadership, especially to 'de-mystify' complex, nuanced topics to drive the right decisions for the organization What You'll Bring Bachelor's degree required 10+ years' experience working as a Product Owner, Product Manager, ServiceNow Solution Consultant, or related field at a director level. Strong understanding of service management, business operational processes, and workflow management - ServiceNow subject matter experience preferred, or 5+ years' focused experience in a related Saas product(s), as well as an understanding of core business services such as Procurement, internal Finance support, and more. A plus if you have experience with enterprise systems in these domains such as SAP and Coupa. Proven experience leading large-scale program transformations, encompassing both process optimization and technical implementation. Proficiency in Agile methodology, experience in Atlassian stack (i.e. JIRA) or related tools Strong understanding of emerging technologies, especially GenAI to elevate the customer service chat and self-service experience Background in Consulting industry a plus Management experience a plus Who You'll Work With You'll report directly to the IT & Business Platforms Product Portfolio Lead, working very closely with your fellow Product Owners and the entire engineering team(s) including Scrum Lead, Tech Analysts, UX, Developers, and QA Analysts. Additionally, you will work very closely with customers to gather and translate detailed requirements to populate the Product Backlog and support delivery of high-value business Initiatives. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Job Title: IT Service Management, Service Architecture & Business Analysis Lead Location: Salisbury Clearance Requirement: Current SC Clearance Rates: 500 to 575 per day Duration: 9 months + Overview: We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption. Stakeholder Management: Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs. Project Delivery: Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals. Process & Service Design Modelling: Use tools such as Microsoft Visio to design and document services, processes, and architectural views. Essential Skills & Experience: Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments. Demonstrable experience in Service Architecture - including service modelling, definition, and governance. Proficient in Business Analysis techniques with a track record of managing change initiatives. Expert-level use of Microsoft Visio for process and architectural modelling. Accredited in ITIL v4 with practical implementation experience. Project delivery experience with PRINCE2 and/or APMP certification. Effective communicator with strong stakeholder engagement and influencing skills. Desirable: Background in Defence, Government, or highly regulated sectors. Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy). Experience designing or managing services in high-assurance, mission-critical contexts.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you a visionary thinker with a passion for driving organisational change and innovation? Are you fascinated by the intricate workings of businesses and eager to help customers navigate complex challenges? Then we have a unique opportunity for you as a Business Strategy Consultant. In this role, you will lead and guide dynamic consulting projects that involve strategic planning, organisational restructuring, and effective management to optimise business efficiencies. You will work collaboratively with senior management at customer organisations, analysing their businesses and providing innovative recommendations for enhancements and improvements. As a Business Strategy Consultant, you will have the opportunity to make a real impact. You will build strong relationships with customers, conducting interviews and gathering relevant data to gain invaluable insights into their organisations. You will conduct market research, analysing industry trends and evaluating the market landscape to identify growth opportunities and mitigate risks. With your keen eye for detail, you will assess the customer's current business operations, processes, and systems to identify areas for improvement and drive lasting change. Using your understanding of the customer's unique needs and goals, you will develop comprehensive strategies and action plans that drive transformative results. But the job doesn't end there - you will also monitor the progress of implemented strategies and measure their impact on key performance indicators (KPIs), ensuring that your customers achieve the best possible outcomes. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions - so, if you're a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology. Your Future at Kyndryl As a Business Strategy Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritises customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Key responsibilities: Navigate complex organisational structures to effectively deliver OCM solutions. Contribute to business growth by supporting proposal development and client presentations, collaborating with internal stakeholders. Support the UK&I OCM Director in developing the OCM practice. Design Change & Adoption solutions unique to the customer's needs, adopting and adapting the Global OCM service offering. Adhere to project governance and reporting requirements. Lead and manage high-impact OCM initiatives and become the Change Lead assigned to manage client engagements and manage the required OCM team to deliver success, to budget and time. Mentor and coach team members to ensure high-quality OCM delivery. Contribute to the continuous improvement of OCM methodologies and tools. Required Skills and Experience: Bachelor's degree. 10+ years of OCM Change Management experience in consulting, preferably technology consulting in core OCM workstreams such as Change Management, Communications, Learning and Change Leadership. Strong consulting skills, including strategic thinking and problem-solving. Effective communication and presentation skills and ability to self-produce impactful and engaging content. Ability to build strong relationships with clients and stakeholders both internal and external (customers). Familiarity with project management methodologies & Change delivery frameworks. Familiarity or experience with Target Operating Model transitions. Experience designing and delivering core Change deliverables such as, Stakeholder Analysis, Communication strategy / plans / campaign execution, Change Strategies, Change Impacts Management, Change Network Management, Training programs, and Change measurement. Strong analytical and organisational skills. Relevant OCM certifications (e.g., Prosci, AIP, APMG). Preferred Skills and Experience: Experience in consulting pre-sales activities such as RFP and business development work. Master's degree in Organisational Change Management or related field. Experience with IT managed services and IT infrastructure services. Experience with digital communication and training tools. Technical certifications (ITIL, Agile, etc.). Experience in Agile, DevOps, or cloud transformation environments. Familiarity with tools like Microsoft 365, ServiceNow, Jira, or OCM platforms. Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

ServiceNow Senior Technical Consultant required to work at an leading ServiceNow Implementation Partner to work across a range of interesting and complex implementation projects on a permanent basis with work split between home and London. Joining a growing and industry-leading group of consultants you will be responsible for implementing ServiceNow for various customers from initial engagement through to delivery. You will therefore be required to have strong business-facing and technical skills; from advising on possible solutions and running requirements gathering workshops, through to hands on development and configuring the platform using JavaScript, HTML, and AngularJS. Ideally, the successful candidate will have prior experience in a consulting role and hold ServiceNow certifications such as CSA and CIS (preferably across multiple product lines). Successful candidates will be technical, engaging and adaptable; with the ability to push themselves and be self-sufficient in a fast-moving environment. There is an excellent working culture; with importance placed on the social and collaborative aspects, as well as the technical nature of the role, and is a great opportunity to join an excellent consultancy as part of an incredibly impressive team. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.

Hey there. Thanks for clicking through. The job title might look the same, but life at UP3 is definitely not. For the next 2 mins we ask you to clear your mind, forget what you think you know about working for a ServiceNow partner and allow us to showcase what life at UP3 looks like. You re likely to be reading this if you currently work in the ServiceNow ecosystem and are starting to tentatively look around, or you know someone working for the wrong ServiceNow partner (and will share this with them, thanks!) We know the pain points, the reasons you re looking for better. Career Growth Higher Salary or Better Benefits Job Dissatisfaction Better Work-Life Balance Toxic Work Environment Company Values and Ethics Better Leadership or Management And we are proud to have addressed each and every one. Since 2016 we ve been building the best ServiceNow place to work. There are other ServiceNow partners, where you ve currently set up shop, BUT no one does it like UP3. Here s Why: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Welcome to UP3: We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Does this sound like the kind of place where you can be happy and thrive? If so, we d love to discuss our amazing new Account Manager opportunity with you. Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer base. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our clients smiling. You ll also be on the lookout for exciting growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our amazing teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. Proven experience in account management or customer success roles within a ServiceNow partner business. Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a competitive salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base £125,000 OTE Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Love from the UP3 team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Technical Test Consultant Location: East London- 1 day office based per week Work Pattern: Full time/12 Month Fixed Term Contract Security Clearance: Active SC required The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. The Role: We are looking for an experienced and highly skilled hands-on SC Cleared Technical Test Consultant to lead and drive our testing efforts across multiple projects. The Technical Test Consultant will be responsible for developing test scripts, working with 3 rd party suppliers, managing UAT testing, tracking defects in Jira, and supporting the Programme Test Manager. Skills Required: Test Management: Proven experience in writing Test Approaches, Test Plans, and Test Completion Reports Expertise in writing technical test scenarios , test execution, and defect logging Proficiency in using JIRA/Confluence Technologies: Experience working on ServiceNow: Develop test plans, test cases, and test scripts based on functional and technical requirements for ServiceNow applications. Execute manual and automated tests for ServiceNow implementations, including platform functionality, workflows, integrations, and customizations. Perform functional, regression, integration, UAT (User Acceptance Testing), for ServiceNow modules. Experience working on Infrastructure Voice / Video / Network : Develop and execute test plans and test cases for voice and video communication systems, ensuring they meet quality standards and customer expectations. Perform functional, integration, and system testing for both voice and video call functionality, ensuring compatibility across various devices, platforms, and networks. Conduct end-to-end testing of voice and video calls, assessing call quality and latency. Communication & Leadership: Leadership experience in coordinating UAT testing efforts Excellent communication, stakeholder management , and presentation skills, with the ability to convey technical details clearly to various audiences Strong problem-solving skills , including the ability to troubleshoot complex issues and collaborate with technical teams to drive resolutions Work closely with business analysts , and other key client stakeholders to ensure complete test coverage and resolution of technical issues which may arise. Strong experience working with 3 rd party suppliers for validating all Test Artefacts and providing sign-off Desirable Skills: Experience with Windows re-platforming , M365 , and Windows 10 to Windows 11 migration Understanding of Cloud and Infrastructure technologies knowledge of test tools and frameworks, including those for automation, performance, and manual testing Certifications: Certifications such as ISTQB are desirable. Benefits: Join a rapidly expanding start-up where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. What Happens Next? Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

Hey there. Thanks for clicking through. The job title might look the same, but this opportunity is definitely not. For the next 2 mins we ask you to clear your mind, forget what you think you know about working for a ServiceNow partner and allow us to showcase what life with us looks like. You re likely to be reading this if you currently work in the ServiceNow ecosystem and are starting to tentatively look around, or you know someone working for the wrong ServiceNow partner (and will share this with them, thanks!) We know the pain points, the reasons you re looking for better. Career Growth Higher Salary or Better Benefits Job Dissatisfaction Better Work-Life Balance Toxic Work Environment Company Values and Ethics Better Leadership or Management And we are proud to have addressed each and every one. Since 2016 we ve been building the best ServiceNow place to work. There are other ServiceNow partners, where you ve currently set up shop, BUT no one does it like we do. Here s Why: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Who we are: We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Does this sound like the kind of place where you can be happy and thrive? If so, we d love to discuss our amazing new Account Manager opportunity with you. Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer base. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our clients smiling. You ll also be on the lookout for exciting growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our amazing teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. Proven experience in account management or customer success roles within a ServiceNow partner business. Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a competitive salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base £125,000 OTE Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Hey there. Thanks for clicking through. The job title might look the same, but this opportunity is definitely not. For the next 2 mins we ask you to clear your mind, forget what you think you know about working for a ServiceNow partner and allow us to showcase what life with us looks like. You re likely to be reading this if you currently work in the ServiceNow ecosystem and are starting to tentatively look around, or you know someone working for the wrong ServiceNow partner (and will share this with them, thanks!) We know the pain points, the reasons you re looking for better. Career Growth Higher Salary or Better Benefits Job Dissatisfaction Better Work-Life Balance Toxic Work Environment Company Values and Ethics Better Leadership or Management And we are proud to have addressed each and every one. Since 2016 we ve been building the best ServiceNow place to work. There are other ServiceNow partners, where you ve currently set up shop, BUT no one does it like we do. Here s Why: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Who we are: We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Does this sound like the kind of place where you can be happy and thrive? If so, we d love to discuss our amazing new Account Manager opportunity with you. Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer base. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our clients smiling. You ll also be on the lookout for exciting growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our amazing teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. Proven experience in account management or customer success roles within a ServiceNow partner business. Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a competitive salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base £125,000 OTE Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it's like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we're here to help you with that. We're here for the first step, the next step, and the big step. You're not just a number to us. You've got to know you'll love working here. It's as important to us as you 'being the right fit'. We want to help you feel what it's like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We are looking for an Infrastructure Platform Technical Domain Expert to provide in-depth insights, driving innovation, ensuring quality solutions, and supporting the successful delivery of projects and initiatives within the specified technical domain. You will be expected to transition between an expert consultant and a hands-on delivery resource depending upon the initiative lifecycle and business requirements. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that's how we approach our talent development. We're a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn't be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we'd love you to apply! You will be accountable for: Domain Expertise & Strategy Acting as a subject matter expert (SME) in the designated technical domain, staying up-to-date with the latest trends, technologies, and industry standards. Acting as the 'owner' of the technical domain, responsible for identifying features enriching opportunities, and maintaining tech currency. Ensuring your tech domain continues to operate as expected - feature, performance, security Supporting the development, communication and delivery of strategic technical roadmaps aligned with business objectives. Technical Leadership Guiding teams on best practices, methodologies, and technical solutions within the domain. Providing mentorship and training to team members to deepen their knowledge in the domain. Collaboration & Communication Working closely with cross-functional teams including developers, architects, project managers, product managers and business analysts to ensure alignment between technical solutions and business requirements. Translating complex technical concepts into understandable terms for non-technical stakeholders. Ensuring adequate technical documentation is maintained and updating these regularly. Problem Solving & Innovation Analysing complex technical challenges and proposing effective solutions. Identifying opportunities for innovation and efficiency within processes, tools, and technologies. Solution Delivery Leading the implementation of technical solutions, ensuring scalability, performance, and security. Reviewing technical designs, code, and deliverables to ensure quality and adherence to standards. Participating in planning and estimating of work. Being responsible for building a culture of Continuous Delivery at Evri. Within your domain area, ensuring use of automated standard CI/CD pipelines. Assisting in the evaluation of options and trade-offs for fulfilling requirements. Engaging with clients, partners, or internal stakeholders to understand requirements and deliver tailored solutions. Serving as a trusted advisor, providing insights and recommendations to influence decision-making. Identifying potential risks related to domain-specific technologies and propose mitigation strategies. Ensuring compliance with industry regulations, standards, and best practices. Stakeholder Engagement: Engaging with clients, partners, or internal stakeholders to understand requirements and deliver tailored solutions. Serving as a trusted advisor, providing insights and recommendations to influence decision-making. Risk Management & Compliance: Identifying potential risks related to domain-specific technologies and propose mitigation strategies. Ensuring compliance with industry regulations, standards, and best practices. To be successful in this role you will require the following A Computer Science Degree or equivalent would be advantageous. Certifications such as AWS Certified Solutions Architect would be advantageous. 8+ years of experience in backend software development, with 1+ years in lead position Proficient in AWS cloud platform, Azure is good to have. Proficient in working with Microservices, Infrastructure as Code. Hands-on experience with IaC tools like CloudFormation. Demonstrated experience with containerization (Docker, Kubernetes). Proficient in writing code using a modern language using technology such as Java, Python or equivalent. Knowledge of database solutions (SQL/NoSQL) and data warehousing technologies. Conceptual understanding of software development principles and the SDLC. Experience using AWS Technologies such as EC2, Lambda, API Gateway, EventBridge, Kinesis, ECS, CDK, Cloudwatch etc. Experience of REST API, Websockets and best practices Experience of building and maintaining CI/CD pipelines using Jenkins Experience of working with Test Driven Development and applying modern software engineering principles. Knowledge of design patterns, SOLID principles, and best practices for software development. Experience in mentoring and instructing individuals on development and delivery disciplines. Good written and verbal communication skills with the ability to present technical details to a non-technical audience. Baseline understanding and appreciation for security and privacy by design and default. General knowledge of security industry standards (NIST, PCI, ISO), best practices (ITIL), regulations (DPA), news, and other relevant Cyber Security information. Prior Experience with ticketing systems such as JIRA and ServiceNow. Experience writing technical documentation such as ADRs/LLDs, user guides, release notes etc. Why Work Here? We're constantly looking at ways to become a more inclusive and diverse employer, and our benefits package is important to us. Here's some of what we currently offer: Flexible working; work from home, or in the office - whatever suits you. You can also choose your working pattern Bonus of up to 15% if you really push the boundaries 26 days + bank holidays, as well as an option to buy and sell up to 5 days holidays Career progression framework; map out your next steps in your career Pension; 3% employer contribution on top of what you choose to commit yourself A range of discounts from our clients We also have a range of flexible benefits such as additional life assurance, critical life insurances and others to choose from In addition to this, Evri have recently launched a fantastic new benefit which allows employees to request to work from anywhere in the world for up to 90 days. At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business. We are Evri. Where everyone is welcome. We're excited for the future. Let's deliver it together. JBRP1_UKTJ

Hey there. Thanks for clicking through. The job title might look the same, but this opportunity is definitely not. For the next 2 mins we ask you to clear your mind, forget what you think you know about working for a ServiceNow partner and allow us to showcase what life with us looks like. You re likely to be reading this if you currently work in the ServiceNow ecosystem and are starting to tentatively look around, or you know someone working for the wrong ServiceNow partner (and will share this with them, thanks!) We know the pain points, the reasons you re looking for better. Career Growth Higher Salary or Better Benefits Job Dissatisfaction Better Work-Life Balance Toxic Work Environment Company Values and Ethics Better Leadership or Management And we are proud to have addressed each and every one. Since 2016 we ve been building the best ServiceNow place to work. There are other ServiceNow partners, where you ve currently set up shop, BUT no one does it like we do. Here s Why: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Who we are: We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Does this sound like the kind of place where you can be happy and thrive? If so, we d love to discuss our amazing new Account Manager opportunity with you. Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer base. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our clients smiling. You ll also be on the lookout for exciting growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our amazing teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. Proven experience in account management or customer success roles within a ServiceNow partner business. Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a competitive salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base £125,000 OTE Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

ServiceNow Senior Technical Consultant required to work at an leading ServiceNow Implementation Partner to work across a range of interesting and complex implementation projects on a permanent basis with work split between home and London. Joining a growing and industry-leading group of consultants you will be responsible for implementing ServiceNow for various customers from initial engagement through to delivery. You will therefore be required to have strong business-facing and technical skills; from advising on possible solutions and running requirements gathering workshops, through to hands on development and configuring the platform using JavaScript, HTML, and AngularJS. Ideally, the successful candidate will have prior experience in a consulting role and hold ServiceNow certifications such as CSA and CIS (preferably across multiple product lines). Successful candidates will be technical, engaging and adaptable; with the ability to push themselves and be self-sufficient in a fast-moving environment. There is an excellent working culture; with importance placed on the social and collaborative aspects, as well as the technical nature of the role, and is a great opportunity to join an excellent consultancy as part of an incredibly impressive team. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.