Area General Manager

  • DiSRUPT
  • City, London
  • Jul 16, 2025
Full time Real Estate

Job Description

City Manager Client Experience & Operations

We're looking for a driven, inspiring, people-focused leader to manage and mentor a group of Centre Managers across multiple locations in central London, ensuring high performance, top-tier client satisfaction, team development and strong commercial outcomes.

You ll be the force behind operational excellence balancing strategic business planning with day-to-day leadership. From staff development and client retention to financial targets and local marketing, your impact will be felt across the board.

The Role:

  • Lead and support centre teams to achieve performance goals
  • Coach, develop and motivate a team of Centre Managers across central London
  • Ensure staffing, training, and operational coverage across buildings
  • Drive retention, renewals, and new sales alongside commercial functions
  • Maintain exceptional customer experience throughout all centres
  • Oversee client transitions and ensure seamless move-ins/move-outs
  • Identify new revenue opportunities and strengthen our market position
  • Audit operations and support continuous improvement
  • Create a high-performance culture and real pride in the work being delivered

Qualifications & Experience Required:

Essential:

  • Extensive track record in a fast-paced, multi-site operational or service-led business where client experience is key
  • Proven ability to manage, coach, and develop teams to achieve business goals
  • Strong relationship-building and stakeholder management skills
  • Highly organised, adaptable, and comfortable with shifting priorities
  • Commercially aware with the confidence to challenge the status quo

Desirable:

  • Experience in the serviced office or flexible workspace sector
  • Working knowledge of Salesforce
  • Proven ability to self-generate leads and build a strong sales pipeline
  • Background in facilities and operations management
  • Recognised qualifications in leadership, operations, or sales
  • A driven and ambitious mindset with a passion for success