LGBTQ+ Project Worker (Supported Housing, Brighton Based)
- Stonewall Housing
- Jul 15, 2025
Full time
Healthcare & Medical
Job Description
We re looking for a confident and compassionate LGBTQ+ Project Worker to join our supported housing team working across Brighton and Eastbourne.
This isn t just a support role, it s a frontline position that requires emotional resilience, excellent communication skills, and a grounded understanding of what it means to work in a supported housing environment. The people we work with often face intersecting challenges including mental health, trauma, identity-based discrimination, and housing insecurity. Your job will be to help them navigate these realities and move toward independent living with dignity, strength, and stability.
You ll need to thrive in a role where no two days are the same. From conversations around rent and cleaning routines to complex safeguarding issues or mental health disclosures, you ll be expected to step in calmly and confidently, without shying away from challenge.
We re seeking someone who builds positive working relationships with both residents and housing providers, can adapt to rapidly changing needs, and brings clarity, kindness, and consistency to their work no matter what s going on that day.
This role involves working across both our Eastbourne and Brighton locations, with regular travel between sites expected.
The advertised salary includes London Weighting. As such, you will be responsible for covering the cost of travel to London for our monthly all-staff meetings. If additional travel to London is required as part of your role, these costs will also need to be covered by you.
Key Responsibilities
To provide a high quality, flexible and responsive support service to LGBTQ+ people, supporting them for independent living or suitable alternative housing through the provision of 1-1 support sessions and group work.
To assess the individual needs of each person and provide a bespoke support plan.
To ensure that effective service user participation mechanisms are in place.
To ensure a high level of customer care and practice at all times.
To develop links with relevant external agencies.
Main Duties of the Post
Support Sessions
To give holistic support to LGBTQ+ people accessing our supported accommodation service and to provide proactive support to these service users who are sometimes hard to engage.
To meet service users regularly to provide structured support, in relation to LGBTQ+ and Housing specific issues, such as gender identity pathways, mental health services, health issues, safeguarding, liaising with the professional network.
To work with LGBTQ+ people accessing supported accommodation to develop and review individual support plans and risk assessments.
To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.
Financial Support
To assist service users in maximising and managing their income including universal credit, ESA, PIP and Housing Benefit.
Semi-independent Living Support
To work with service users to enable them to develop the life and social skills necessary to sustain their accommodation and prepare them for independent living.
To assess individual service user s suitability for independent accommodation.
To act quickly to manage incidents and to advise, support and assist service users unable to maintain supported accommodation into more appropriate housing options.
Resettlement
To support service users in the completion of application forms necessary to support move-on housing, including the private rented sector.
To ensure that all service users are provided with information about local services whilst in supported accommodation and during their move on.
To ensure all service users are fully aware of their rights and responsibilities in their home.
To work with housing providers, both public and private, to negotiate move on options.
Groupwork, Consultation and Participation
To work as part of a team in developing user participation.
To identify and develop appropriate and flexible processes for consulting with our service users, via social media platforms, newsletters, events and workshops.
To devise innovative and creative ways of involving LGBTQ+ people in the running of the schemes with an independent approach.
Supporting our residents to participate in group and peer support and to access online support mechanisms.
Facilitating and promoting an LGBTQ+ group work programme.
Other Duties
To establish and maintain accurate and complete records in all areas of work.
To complete statistics for the collation of performance and funding information.
To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.
To participate in individual and clinical supervision meetings, annual appraisals and training.
To act in accordance with the organisation s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures.
To act in the best interests of Stonewall Housing and its clients at all times.
To work evenings as necessary.
To promote Stonewall Housing at external meetings and community events.
To carry out any other duties commensurate with the aims and objectives of the post that may be require.
PERSON SPECIFICATION
Essential Experience
Lived experience, or experience of working with homeless people or vulnerable LGBTQ+ people, in a voluntary or paid employment setting.
Experience of working with and delivering services to a diverse client group with a wide range of support needs.
Experience of lone working and working as part of team.
Essential Knowledge
Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people.
Knowledge of the current benefits available to single people.
Knowledge of common themes, trends and issues within supported and shared accommodation.
Knowledge of pathways into medical and social support for LGBTQ+ people.
Essential Skills and Abilities
Ability to provide a range of housing related support services, i.e. assessment, developing and using support plans, support planning, key working, independent living support, welfare benefits advice and providing resettlement support.
Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts.
Ability to prioritise and maintain case work across multiple projects at the same time.
Excellent recording and reporting skills to accurately reflect work with young people.
Excellent written and verbal communication with vulnerable people.
Ability to effectively involve and engage LGBTQ+ people in services.
To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers.
As with all members of Stonewall Housing s Team, the postholder will also:
Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.
Have strong networking and relationship-building skills.
Have a positive and can-do attitude.
Be able to adapt to changing circumstances with flexibility, and to work well under pressure.
Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.
Join Stonewall Housing s All Team meeting in person (held near Liverpool Street Station) once per month.
Be able to travel occasionally around the UK for key events.
To work as part of a mostly-remote team, embracing online communication and collaboration tools.
To receive regular supervision from the line manager and attend training courses as required.
Your attitude and personal attributes
A commitment to equal opportunities in all aspects of work.
A commitment to the aims, values and beliefs of the organisation.
Ability to empathise with vulnerable LGBTQ+ people.
Conditions:
This job description does not constitute a terms and conditions of employment . It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.
More about who we are:
Stonewall Housing is the UK s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.
Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.
We re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.
Our Values:
We are LGBTQ+ informed.
. click apply for full job details
This isn t just a support role, it s a frontline position that requires emotional resilience, excellent communication skills, and a grounded understanding of what it means to work in a supported housing environment. The people we work with often face intersecting challenges including mental health, trauma, identity-based discrimination, and housing insecurity. Your job will be to help them navigate these realities and move toward independent living with dignity, strength, and stability.
You ll need to thrive in a role where no two days are the same. From conversations around rent and cleaning routines to complex safeguarding issues or mental health disclosures, you ll be expected to step in calmly and confidently, without shying away from challenge.
We re seeking someone who builds positive working relationships with both residents and housing providers, can adapt to rapidly changing needs, and brings clarity, kindness, and consistency to their work no matter what s going on that day.
This role involves working across both our Eastbourne and Brighton locations, with regular travel between sites expected.
The advertised salary includes London Weighting. As such, you will be responsible for covering the cost of travel to London for our monthly all-staff meetings. If additional travel to London is required as part of your role, these costs will also need to be covered by you.
Key Responsibilities
To provide a high quality, flexible and responsive support service to LGBTQ+ people, supporting them for independent living or suitable alternative housing through the provision of 1-1 support sessions and group work.
To assess the individual needs of each person and provide a bespoke support plan.
To ensure that effective service user participation mechanisms are in place.
To ensure a high level of customer care and practice at all times.
To develop links with relevant external agencies.
Main Duties of the Post
Support Sessions
To give holistic support to LGBTQ+ people accessing our supported accommodation service and to provide proactive support to these service users who are sometimes hard to engage.
To meet service users regularly to provide structured support, in relation to LGBTQ+ and Housing specific issues, such as gender identity pathways, mental health services, health issues, safeguarding, liaising with the professional network.
To work with LGBTQ+ people accessing supported accommodation to develop and review individual support plans and risk assessments.
To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.
Financial Support
To assist service users in maximising and managing their income including universal credit, ESA, PIP and Housing Benefit.
Semi-independent Living Support
To work with service users to enable them to develop the life and social skills necessary to sustain their accommodation and prepare them for independent living.
To assess individual service user s suitability for independent accommodation.
To act quickly to manage incidents and to advise, support and assist service users unable to maintain supported accommodation into more appropriate housing options.
Resettlement
To support service users in the completion of application forms necessary to support move-on housing, including the private rented sector.
To ensure that all service users are provided with information about local services whilst in supported accommodation and during their move on.
To ensure all service users are fully aware of their rights and responsibilities in their home.
To work with housing providers, both public and private, to negotiate move on options.
Groupwork, Consultation and Participation
To work as part of a team in developing user participation.
To identify and develop appropriate and flexible processes for consulting with our service users, via social media platforms, newsletters, events and workshops.
To devise innovative and creative ways of involving LGBTQ+ people in the running of the schemes with an independent approach.
Supporting our residents to participate in group and peer support and to access online support mechanisms.
Facilitating and promoting an LGBTQ+ group work programme.
Other Duties
To establish and maintain accurate and complete records in all areas of work.
To complete statistics for the collation of performance and funding information.
To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.
To participate in individual and clinical supervision meetings, annual appraisals and training.
To act in accordance with the organisation s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures.
To act in the best interests of Stonewall Housing and its clients at all times.
To work evenings as necessary.
To promote Stonewall Housing at external meetings and community events.
To carry out any other duties commensurate with the aims and objectives of the post that may be require.
PERSON SPECIFICATION
Essential Experience
Lived experience, or experience of working with homeless people or vulnerable LGBTQ+ people, in a voluntary or paid employment setting.
Experience of working with and delivering services to a diverse client group with a wide range of support needs.
Experience of lone working and working as part of team.
Essential Knowledge
Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people.
Knowledge of the current benefits available to single people.
Knowledge of common themes, trends and issues within supported and shared accommodation.
Knowledge of pathways into medical and social support for LGBTQ+ people.
Essential Skills and Abilities
Ability to provide a range of housing related support services, i.e. assessment, developing and using support plans, support planning, key working, independent living support, welfare benefits advice and providing resettlement support.
Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts.
Ability to prioritise and maintain case work across multiple projects at the same time.
Excellent recording and reporting skills to accurately reflect work with young people.
Excellent written and verbal communication with vulnerable people.
Ability to effectively involve and engage LGBTQ+ people in services.
To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers.
As with all members of Stonewall Housing s Team, the postholder will also:
Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.
Have strong networking and relationship-building skills.
Have a positive and can-do attitude.
Be able to adapt to changing circumstances with flexibility, and to work well under pressure.
Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.
Join Stonewall Housing s All Team meeting in person (held near Liverpool Street Station) once per month.
Be able to travel occasionally around the UK for key events.
To work as part of a mostly-remote team, embracing online communication and collaboration tools.
To receive regular supervision from the line manager and attend training courses as required.
Your attitude and personal attributes
A commitment to equal opportunities in all aspects of work.
A commitment to the aims, values and beliefs of the organisation.
Ability to empathise with vulnerable LGBTQ+ people.
Conditions:
This job description does not constitute a terms and conditions of employment . It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.
More about who we are:
Stonewall Housing is the UK s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.
Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.
We re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.
Our Values:
We are LGBTQ+ informed.
. click apply for full job details
About Stonewall Housing