803 jobs found

Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery. Customer Community & Engagement Support the launch and growth of the Customer Community platform. Encourage customer participation, share insights, and help build a vibrant peer-to-peer support environment. Deliver best practice workshops and product health checks to drive adoption and value. Communication & Advocacy Contribute to customer communications including release notes, webinars, and community updates. Capture and share customer feedback to inform product development and service improvements. Advocate for customer needs internally and help prioritise enhancements that drive impact. Retention & Growth Monitor customer health and proactively address risks to satisfaction or renewal. Identify and support upsell opportunities in collaboration with the Sales team. Help reduce churn and increase customer lifetime value. Skills & experience 3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar). Strong relationship-building and communication skills. Experience using CRM tools (preferably HubSpot) and customer success platforms. Ability to analyse customer data and translate insights into action. Familiarity with IWMS or CAFM platforms is a plus. Bachelor's degree in Business, Marketing, Computer Science, or a related field. Customer obsessed and outcome driven. Confident communicator and active listener. Organised and able to manage multiple priorities. Curious, proactive, and eager to learn. Collaborative team player who thrives in a fast-paced environment. Benefits and Perks 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us) Salary exchange pension scheme Life cover Paid sick leave Health Assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Private medical insurance Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials MotorSave Scheme Refer a friend Liftshare Virtual GP Free on-site parking At , our philosophy is simple: always deliver the right model for our clients. Whether that means leveraging our in house teams or trusted supply chain partners, we focus on harnessing the power of the digital world to reduce cost and risk while enhancing the customer experience. One way we achieve this is through our IDEA model- Integrated Digital Estates Assets . This framework helps clients assess the maturity of their Facilities Management and property processes, ensuring we implement the most effective delivery model for their needs. By combining deep subject matter expertise, supply chain management, and world class technology, we partner with ambitious organisations to unlock the full value of their estates. Our approach empowers clients to sharpen their competitive advantage while driving efficiency, reducing costs, and managing risk more effectively.

With an expanding client list, strong PSL and strong revenue growth in their key sectors, this Edinburgh-based client is on the lookout for an experienced, Senior-level Construction recruiter that would prosper within a fun, supportive and open culture and help add to the growth of this very successful team. This is a warm, proven desk (generating £250k+ already), within a growing team in need of a commercially minded, people-centric construction recruiter, with experience in permanent recruitment in the construction and housebuilding sector. You'd be a leading light in the team working across Operations and Commercial roles, including Site Managers, Contract Managers, Project Managers, etc., and QS type roles. So relevant recent experience with similar roles would be ideal, but wider construction experience (in FM, or blue collar perms, etc.), will also be relevant. This is a fantastic opportunity for an experienced, ambitious construction recruiter looking to develop into a team leadership role and grow your career and earning potential, leading the development of new opportunities across a fantastic existing client base and the wider construction market sector. Hence, there's a great package on offer with a basic of c.£40k (DOE), a £5k car allowance and industry leading commission, benefits and incentive package to encourage and reward your success! This is a really strong, growing business in one of the UK's most buoyant and resurgent sectors and offers tremendous earning and career potential as a result. There's a lot more to share, so if this role could be a fit for what you are looking for in your next move, then contact Hazel today on 89, or click apply and send some details and we'll get in touch ASAP.

Senior Product Implementation Manager, Parameta Solutions page is loaded Senior Product Implementation Manager, Parameta Solutions Apply locations London time type Full time posted on Posted Yesterday job requisition id R4106 The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. About Parameta Solutions Parameta Solutions is the Data & Analytics division of TP ICAP Group. The business provides clients with unbiased OTC content and proprietary data, in-depth insights across price discovery, risk management, benchmark and indices, and pre and post-trade analytics. Its post-trade solutions offering helps market participants control their counterparty and regulatory risks through a growing range of tools that manage balance-sheet exposure, as well as compression and optimisation services. The Data & Analytics division includes the following brands: Tullett Prebon Information, PVM Data Services, ICAP Information and Burton-Taylor Consulting. Role Overview We are seeking a Senior Product Implementation Manager to lead the development and implementation of regional and global product initiatives for Parameta Solutions. This high-impact role is central to delivering successful data product launches, supporting sales engagement, and driving product enhancements. The successful candidate will collaborate closely with sales teams, end users, and data vendors to define product requirements and ensure timely and effective delivery. This individual must bring deep subject matter expertise in OTC derivatives and a strong grasp of global market trends across multiple asset classes. Role Responsibilities Lead the implementation and lifecycle management of regional and global product initiatives across asset classes. Partner with sales and end users (including banks, buy-side/sell-side, and compliance functions) to define business needs and translate them into clear product requirements. Engage with key data vendors (e.g. LSEG, Bloomberg, ICE, IHS Markit) to support product delivery and commercial integration. Provide subject matter expertise in OTC derivatives standards, pricing models, data sourcing, and market infrastructure. Maintain a comprehensive understanding of current financial regulations and market developments, ensuring compliance and competitiveness. Oversee technical documentation, reference data, and deployment steps across product releases. Collaborate with internal teams (e.g. Technology, Data Operations, and Compliance) to maintain high-quality delivery of data products and services. Ensure product specifications, modelling assumptions, and customer-facing materials are accurate, current, and impactful. Monitor and improve product distribution via internal databases and third-party platforms. Act as a key liaison between TP ICAP broker desks and Parameta Solutions, identifying opportunities to derive data from broker workflows and build innovative data services for external clients. Experience / Competences Essential Proven experience in product management, product implementation, or business analysis within financial markets or data services. Deep knowledge of OTC derivatives across multiple asset classes (FX, Rates, Credit, Commodities, etc.). Demonstrated ability to define product requirements and work cross-functionally to bring data products to market. Hands-on experience working with third-party data vendors or platforms such as Bloomberg, Refinitiv (LSEG), ICE, or IHS Markit. Exceptional communication and stakeholder management skills, including experience working with front-office, risk, and compliance teams. Demonstrated understanding of financial market infrastructure and regulations (e.g. EMIR, MiFID II, FRTB). Ability to manage multiple projects simultaneously, under tight deadlines, while maintaining attention to detail. Technical fluency in data structure, reference data, and data architecture principles as they relate to market data products. High degree of self-motivation, problem-solving capability, and results orientation. Desired Prior experience working within a data or analytics division of an interdealer broker, investment bank, or data vendor. Knowledge of SQL, Python, or other tools used in data transformation or analysis. Experience with product launch processes across regulated environments. Experience working with Agile development methodologies and cross-functional product teams. Familiarity with post-trade data, risk analytics, or regulatory reporting workflows. Formal qualification in a relevant subject (Finance, Economics, Engineering, Computer Science, etc.). Job Band & Level Professional / 5 Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London About Us Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter. You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success. More about us TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group. Connections are at the heart of what we do. We combine our people's know-how with the latest technology to improve price discovery, trade execution and liquidity flow. Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth. And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future.

We're looking for an experienced software engineer to lead the team building flagship mobile apps that is transforming how people control and share their data. About us Since its launch in 2018, Gener8 has been at the forefront of the "open data" movement: the belief that people should be able to control and be rewarded from their own data. Gener8's consumer products include a web browser, browser extension, IOS and Android apps. Our products enable people to transparently and willingly share their data with Gener8, whilst preserving their privacy, so that we can create value from it for them. We are growing fast. With tens of thousands new app downloads every month. Every month our desktop browser racks up the equivalent of 250 yrs in time spent browsing on it. As you can imagine, we have huge amounts of proprietary data which we can create value from. Gener8 was named 'Disruptor of the year' in 2022 by the Great British Entrepreneur Awards. Our investors include 3 Dragons from BBC's Dragon's Den as well as personalities such as the rap star Tinie Tempah, former football manager Harry Redknapp and cricketer Chris Gayle to name a few. In 2023 we met with the Prime Minister at Downing street and were invited to become a member of the Government's new "Smart Data Council", shaping the future of data legislation in the UK. We also regularly engage with European legislators on the Digital Markets Act which empowers users to control and earn from their data. This role is a unique opportunity to join a fast growing business that is forging a new category - Personal Information Management Systems (PIMS) - with multi billion £ potential. About the role You'll lead the team responsible for major new features in our flagship Android and iOS apps which helps users better understand their relationship with data and how they can be rewarded from it. This is an exciting opportunity for an individual to make a big impact in a rapidly growing business for a completely new category of product. Working with our existing mobile engineering team, you'll be actively driving technical discussions, API designs, and app architecture and being hands-on delivering features from end-to-end as we iterate rapidly to delight our customers with new features. Our Android app is completely written in Kotlin. All new features are built using Compose, with any existing XML layouts gradually being replaced with Compose as well. It uses coroutines for threading and is heavily modularised, each feature having it's own dedicated module. There's a combination of unit, UI and Integration tests on the project, especially on newer features. We're starting to use Kotlin Multiplatform to share code with our iOS app , which is already using Swift, with SwiftUI. This is the right opportunity for you if you have: 2+ years leading a team of engineers 5+ years commercial experience with Android development Strong grasp of the Kotlin language Experience using Kotlin Coroutines and Flows Experience with automated testing and continuous delivery Ability to describe solutions and their architectural tradeoffs Excellent verbal and written English communication skills Part of a fast growing company where you will have real responsibility and autonomy Your choice of computer hardware Annual training and conference budget ️ Regular team days out This is your chance to work on a meaningful product that can impact millions of people

About us We love pets - which is why we're on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We've helped half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. Our company is respectful, fun-loving and passionate about pets and their wellbeing. Throughout our business you'll meet people who think differently, aim for impact, and love to try new things. Want to join our pack? Join us. Love every moment. Love ManyPets. About the opportunity We're looking to add a People Business Partner to our team who will support ManyPets' Operations and VetBox teams. Our Operations team are the heart of our business and is the biggest group of people (over 200 in the UK) in ManyPets. VetBox is a small company (13 people) acquired by ManyPets a few years ago, focused on selling health prevention plans to pet parents. After a challenging year of change and resizing, we need someone with deep understanding of people-related dynamics to ensure that our initiatives land well within our teams and that our leaders have the tools and techniques to focus on their teams' performance. The management team has made significant progress in the last 12 months in rebuilding engagement, repairing and consistently delivering high levels of service and we are now positioned to achieve our aim of being in the UK Pet insurance industry. You'll work closely with our People and Talent Team and the Operations Management team (Chief Operations Officer, Head of Operations, Head of Business Support, Head of Vet Relationships and Head of VetBox) in delivering effective employee engagement and people relations. Reporting to the COO, and as a core part of our People team, your primary role will be todeliver effective people plans and solutions - ensuring they land and are embedded within the teams you support. You'll provide comprehensive and pragmatic advice to managers and colleagues which support and champions our mission to ensure that every department delivers on our impactful targets and objectives.Through effective collaboration and influence, you'll enable our COO and the team to deliver their priorities through effective and expert People planning. We've changed a lot as a business over the last two years. However, our approach to how we treat our people has always been fair and transparent, and guided by our values. As a regulated business, we also understand the importance of treating people fairly and making sure they have good outcomes, be that our customers and their interactions with our teams or our colleagues themselves. Your focus Employee relations and performance Support managers in delivering the performance management framework and performance improvement processes for Operations. Support, develop, and coach our managers in their approach to people issues, ensuring that they understand the impact on the individual and the business, implementing formal action as required. Working with colleagues to solve conflicts and help facilitate positive employee relations, maintaining a good working environment, morale, and regrettable turnover. Manage complex employee relations cases for disciplinaries, grievances and absences. Ensure our approach to inclusion and employee wellbeing principles are considered within each part of the employee journey. Developing a proactive approach to understanding wellbeing risks (including mental health) across your stakeholder group. Build key stakeholder relationships with the Head of Operations, Head of Business Support, Head of Vet Relations and Head of Vetbox aligning priorities in support of their organisational objectives and aims Change management and engagement Diagnose and lead People elements of change projects that will improve business performance, ensuring alignment with our strategic goals. Partner closely with our managers to ensure any change is understood and embedded. Implement change initiatives including redeployment and changes to ways of working, ensuring risks are mitigated. Work with the COO and the Ops senior management team on timely communication plans for upcoming changes. Lead on engagement plans that re-engage our people after any period of change. Support our managers and teams with understanding engagement results, formulating ideas in partnership that increase results and future engagement. Ensure a values-led People experience is felt by our teams, which is delivered in congruence with our business objectives. Organisation development Partner with Operations to develop and deliver an agile headcount strategy that aligns to our future business objectives. Support our managers and department leaders with OD requirements, making clear suggestions for improvements. Select and develop key talent to ensure we have a robust succession plan in place for critical roles. Partner with your stakeholders to deliver internal levelling, career frameworks and succession plans. In partnership with the senior management team, champion internal mobility and career progression opportunities. Data and reward Draw insight from our people metrics to inform and advise your stakeholders. Use data-driven insights to continuously improve strategies and processes. Provide insight and expertise on all aspects of reward, including benchmarking. Ensure all data and reward processes are updated and managed closely. Ensure GDPR, Data Protection, and compliance with relevant policies and procedures. What leads to success Here are some of the individual skills we know will enable you to succeed in this position. If you don't tick every box - don't worry. We can support you in both your personal and professional development: You're commercially minded and someone who get things done on time - and to budget. You bring high accuracy, quality, and attention to detail everything you do. You can balance a drive for delivery with emotional depth needed to deliver results through our values. You take the initiative without too much support. You're accountable for delivery in an environment that is ever changing - and where you set your own outcomes. You value diversity and are sensitive to different lived experiences, environments, and cultures. You're curious and you like to be aware of emerging technology and trends. You're the sort of person who is analytical and who enjoys translating complex ideas into something everyone can understand. You'll have a keen sense of honesty and fairness which drives your decision making. You share the load with others - contributing and bringing energy to projects and workstreams. What we're looking for You're a People or HR Business Partner with experience working with a stakeholder group in Operations or contact centres. From this experience, you can demonstrate an understanding of how to partner and engage teams and leaders in a customer service environment. You've partnered with leaders and managers through periods of change and transformation. You have a commercial approach to people management and you've a proven track record executing and embedding performance and reward strategies. You have a deep understanding of UK employment law and best practice. You're adept with reporting - you're able to use Excel to a high standard and you're comfortable with large data sets. A CIPD qualification (or equivalent experience) is a must have. You'll have experience of working in a regulated industry and understand how to balance innovation with regulatory guidelines. Ideally, you'll have some experience with SM&CR. Salary range: £58,000 - £62,000 GBP Ways of working On a typical day you'll be working from a laptop with a screen, mouse, keyboard, and headset. You'll be meeting your colleagues on Zoom and keeping in touch regularly via email and Slack too - we'd expect you to be using your computer for around seven hours a day. We'd ask that you have a distraction-free work area and a reliable internet connection with a speed of 25Mbps so you can work effectively. We'll make sure you have the right home set-up that supports you in the role by providing best-in-class technology, money towards a desk, and vision support. Inclusion at ManyPets We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback. If you'd like to read more about this, please download our Approach to Inclusion policy. Reasonable adjustments and support If you need any help, support, or advice at any point during the hiring process please email . If you want to ask any questions or request an adjustment, please let us know and we'll do what we can to flex our approach. Connect with us! LinkedIn Glassdoor Indeed FeeFo Trustpilot YouTube Instagram Facebook Twitter TikTok

Business Development Manager (Concrete) Stevenage £50,000 + (OTE 60-70k) Commission + Amazing Progression Available + Company Bonus + Training + Benefits + Company Car Are you a someone from a sales background looking to become a Business Development Manager with a background in Concrete, looking for a stable, office-based role where you can take full ownership of your own desk, manage the entire sal click apply for full job details

Company Description Publicis Groupe Publicis Media is part of Publicis Groupe and is present in more than 100 countries with over 23,500 employees worldwide. . Publicis Media Exchange (PMX) PMX is the trading, investment, and commercial arm of Publicis Media. PMX is designed to support and provide market-leading capabilities for Publicis Media's agency brands; Zenith, Starcom, and Spark Foundry. PMX guarantees safe and effective media investment for our clients with premium publishers and platforms that help businesses grow. Our client-led planning approach, insight, and leverage drive our unrivalled negotiation strategy. The UK team comprises over 300 investment specialists, embedded within each agency, powered by a central team of excellence including programmatic, data, negotiation, product development, and market insight.PMX thrives on an entrepreneurial spirit and a persistent need to innovate and improve what we do for our clients. We take on strategic, brave challenges, and relentlessly explore new ways to reach our clients' business goals. We are always looking forward to the next big thing and the next big players - ensuring we are always focused on driving operational excellence against our client's business goals. PMX Lift provides a market-leading advantage to Publicis clients, delivering a unified view of audiences across an increasingly fragmented video ecosystem powered by Epsilon's proprietary CoreID tech. Using the most accurate form of identity in the market, we are empowering brands to make more informed targeting decisions across the most impactful screen in the house. Overview As Senior Media Operations Manager, you will have a strong background in media planning, inventory strategy, operations management, vendor relationships, and a keen eye for optimising processes. If you thrive in a dynamic and fast-paced environment, have excellent organisational and communication skills, and are passionate about improving existing and implementing new strategies, we encourage you to apply. Responsibilities Lead and standardize media operations processes across agencies or markets, ensuring efficient campaign execution workflows (trafficking, QA, booking, delivery, reconciliation). Manage relationships with trading desks, media buying & delivery teams, and ad ops units, both internal and external, to ensure seamless media operations. Design and implement scalable media operations frameworks, overseeing SLAs, KPIs, and performance metrics to optimize media delivery aligned with commercial goals. Oversee implementation, onboarding, and best practices for ad tech platforms, ensuring comprehensive tech adoption and managing platform usage governance across business units. Collaborate with data and analytics teams to ensure media data accuracy and alignment, enforcing compliance with client contracts, industry standards, and financial audit requirements. Manage vendor and partner relationships, acting as the point of contact for media operations and collaborating closely with media strategy, planning, buying, finance, procurement, and legal teams Qualifications Proven experience in media operations or media planning/forecasting roles Excellent project management and organisational skills Understanding of CTV / Video / Advanced TV / Connected Audio / OOH Effective negotiation and vendor management skills Additional Information Publicis Media has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

Overview As a Senior IT Engineer, you'll take ownership of complex technical issues, lead project delivery, and mentor colleagues within our support team. You'll work closely with clients to design, implement, and maintain IT systems that enable their success, while ensuring security and reliability are at the core of every solution. This hybrid role allows flexibility between working at our Edinburgh office, from home, and at client sites where required. Key Responsibilities Provide advanced technical support to clients, acting as an escalation point for the IT support team. Design, implement, and manage IT infrastructure projects (cloud migrations, network deployments, security enhancements, etc.). Support and maintain Microsoft 365, Azure, and other cloud platforms. Configure, manage, and troubleshoot Windows Server, Active Directory, and related systems. Ensure robust security practices are applied across client environments, including monitoring, patching, and compliance support. Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery. Mentor and support junior engineers, encouraging knowledge-sharing and professional development. Collaborate with the Service Desk Manager to improve processes and enhance service delivery. Document technical solutions, systems, and processes in line with best practices. Build strong client relationships, acting as a trusted technical advisor. Skills and Experience Required Proven experience in a senior IT support/engineering role within an MSP or fast-paced environment. Strong knowledge of Microsoft 365, Azure, and Windows Server technologies. Proficiency in networking (firewalls, routers, switches, VPNs, VLANs). Experience with cyber security tools and best practices, including endpoint protection, vulnerability management, and compliance frameworks. Hands-on experience with virtualisation platforms (VMware, Hyper-V). Knowledge of backup, disaster recovery, and business continuity solutions. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication skills, with the ability to explain technical concepts to non-technical users. Certifications such as Microsoft Associate or Expert exams, CompTIA Security+, or equivalent (desirable). Full UK driving licence (preferred, due to on-site client visits). What We Offer Competitive salary, based on experience. Hybrid working model with flexibility. Opportunities for professional training, development, and certification support. A collaborative, friendly, and security-focused work environment. Exposure to diverse clients and technologies, offering continuous learning. 28 days annual leave (including bank holidays), increasing with service. Company pension scheme and other benefits.

Overview Head of Sales - Borehamwood Up to £100K + Commission + Car + Healthcare We're working with a long-established and highly respected business that has been a leader in its field for nearly 30 years. With its own design and manufacturing capability and a strong global distribution network, the company has ambitious growth plans and is now looking for a Head of Sales to drive its next stage of expansion. This role would suit an experienced Senior Business Development Manager, Sales Manager, or existing Head of Sales who is ready to step into a senior leadership role with real influence. Reporting directly to the Managing Director, you will initially split your time between hands-on business development and sales leadership. This structure is designed to help you gain a deep understanding of the sales process, products, systems, and customer base before transitioning fully into a strategic Head of Sales position. The Role Managing the full sales cycle, from lead generation through to closing. Developing and maintaining strong relationships with partners, dealerships, and distribution channels. Identifying opportunities to increase market share and presenting tailored solutions. Leading, coaching, and mentoring a team of Business Development Managers. Setting targets, reviewing performance, and driving accountability. Developing and executing sales strategies to achieve ambitious revenue growth. Overseeing forecasting, pipeline management, and performance analysis. You Proven success in phone-based, desk-based, or telesales, ideally in a high-volume environment. Experience leading and developing a sales team with a hands-on, data-driven management style. Strong track record of business growth through new client acquisition. Experience working with dealers or distributors (highly desirable). Comfortable working in an SME environment and directly with a Managing Director. Strategic, commercially minded, and eager to step into senior leadership quickly. Package & Benefits Up to £100,000 basic salary Commission (circa £25,000 OTE) Company car Private medical insurance 33 days holiday (including bank holidays) Pension scheme Free parking on-site Regular company social events Casual dress code By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

Hello, we're SURI (Sustainable Rituals) - we're on a mission to radically transform oral care for people and planet, with beautiful everyday essentials designed for life. For like-minded individuals who already believe in the power of sustainable choices, we aim to create personal care products that are more sustainable, beautiful, and convenient alternatives. We seek to continually push the boundaries of what is possible and invite honest conversation on our collective journey. Since launching our sustainable sonic toothbrush in 2022, we've delighted over 300k customers across the UK, Europe and US. In doing so, SURI has risen to become the highest-rated electric toothbrush on Trustpilot, while achieving B-Corp certification and securing listings in major US and UK retailers. As well as garnering widespread media attention, SURI has also picked up numerous prestigious industry awards including The Grocer Startup of the Year, Red Dot Design Award, and the Marie Claire Sustainability Award. Why this role matters At SURI, we're building more than just toothbrushes, we're building a movement for better oral care and a more sustainable future. Our customers are at the heart of this journey. Every interaction is a chance to strengthen trust, spark advocacy, and create a community that reflects our mission. We're looking for a Customer Experience & Community Manager to join our team. Reporting to the CX Lead, you'll be the bridge between our customers, our CX team, and the wider business. You'll combine hands-on community engagement with CX projects like automation, FAQs, and reporting, helping us scale, improve, and delight customers at every step. What you'll do Community & Customer Voice Be the voice of SURI across Instagram, TikTok, LinkedIn, and Trustpilot (DMs, comments, tags, reviews). Keep our tone of voice consistent, warm, and values-driven across all public channels. Surface and share powerful community moments - UGC, testimonials, advocacy stories. Create thoughtful "surprise and delight" experiences to build loyalty. Document and share community themes and sentiment shifts with the wider team. Manage training and quality of outsourced CX agents who support on socials Insights & Reporting Spot recurring questions, pain points, and opportunities across socials, inbox, and reviews. Feed insights into monthly reports for the wider business. Monitor sentiment and provide early warning signals for product, process, or reputation issues. Help track key CX metrics (response time, contacts, CSAT, Trustpilot, review volume) CX Projects & Automation Support projects to improve our tools and workflows: automation pilots, macros clean-up, FAQ refreshers Support the rollout of new CX tools with testing and documentation. Keep our FAQs, help content, and macros clear, accurate, and up to date. Find ways to reduce repetitive work and make support faster and more seamless for customers. Customer Logistics Comms Own customer-facing comms when stock or logistics impact CX (out-of-stock updates, backorders, replacements). Coordinate with Ops to ensure messaging is timely, accurate, and aligned with customer expectations. Cross-Functional Collaboration Share customer insight with Brand to shape campaigns, Product to guide development, and Sustainability to keep messaging transparent. Collaborate with Ops on returns, warranty, and logistics projects that affect customer experience. Champion the voice of the customer in cross-functional planning and reviews. What's not in scope Direct people management of CX agents Campaign influencer outreach or PR Paid media or brand campaign management Experience & skills 2-4 years' experience in customer experience, community management, or a related role. Excellent written communication skills, with the ability to adapt tone of voice across different platforms. Comfortable handling social media engagement (DMs, comments, reviews) in a brand-aligned way. Experience with customer support platforms (e.g. Gorgias, Zendesk, Freshdesk) and social engagement tools. Skilled at turning customer insights into clear reports and actionable recommendations. Solid organisational skills, able to juggle projects like FAQ updates, automation, and reporting. Analytical mindset with ability to track and interpret CX metrics (CSAT, response time, sentiment, review volume). Familiarity with optimising CX tools and systems, and introducing new ones to improve efficiency. Ability to collaborate cross-functionally with other departments. Mindset & approach Customer-obsessed, with a genuine passion for building trust and advocacy. Proactive, resourceful, and comfortable taking ownership of projects end-to-end. Detail-oriented but able to see the bigger picture and connect insights across channels. Excited about sustainability and motivated by SURI's mission to change oral care for the better. Thrives in a fast-paced, scaling environment, balancing both hands-on execution and strategic input. Helpful experience Experience working with outsourced CX partners or BPOs. Background in ecommerce or direct-to-consumer brands. Experience engaging customers on review platforms. 25 days annual leave, plus bank holidays and an additional day for your birthday Flexible working hours Hybrid working - up to 2 days working from home each week Bupa Private Healthcare and Dental cover Income Protection and Life Assurance 1 Charity Day per year Central London offices- based in London Bridge; a stone's throw from Borough Market 4x "Work from Anywhere" weeks, with no requirement to be in the office those weeks Access to our Employee Assistance Programme, which grants free therapy and coaching sessions to all staff Monthly social events, organised by different team members 5x free toothbrushes every year £1000 personal development budget each year, per employee Fantastic career opportunities; with the chance to grow as SURI does Ross Fridays; dreamed up by our Head of Commercial, Ross; a Ross Friday gives you the opportunity to finish at 3pm on a Friday of your choosing every month Fresh fruit and snack orders every week Cycle to Work scheme, and Electric Bike Cycle to Work scheme Regular product swaps with other fantastic companies At SURI, we value diversity and welcome applicants from all backgrounds. We look for team members who will positively contribute to our dynamic, passionate culture and believe that an inclusive and diverse work environment is one in which we all thrive. Please let us know if you require any reasonable adjustments to be made for the recruitment process.

About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth. Responsibilities: Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer's adoption on an ongoing basis. Risk Identification and Mitigation: You'll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You'll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. Technical Guidance: You'll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution. Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase. Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers' organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you're able to leverage success metrics & value driven insights to gain sponsorship at an Executive level. Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts About You: Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment. Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it. Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker. Excellent Communication: Your written and spoken communication skills are outstanding. Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work. Highly Adaptable: You excel in a fast-paced and dynamic organizational setting. Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization. Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner. Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team! Qualifications: 3+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets. Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team. Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred. Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline. Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred. Experience with both proactive and reactive customer success motions. We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how. Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at . Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.

Select how often (in days) to receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester Job-ID: 215262 Contract type: Standard Business Unit: Sales & Pre-Sales & Alliances Life on the team Are you looking for a Presales Solution Lead position within Workplace? Are you considered an expert in Workplace technologies? Have you got proven experience helping enterprise customers tackle challenges through industry leading technologies and services? Are you a technical thought leader and commercially minded? Would you like to work for a company that has opportunities for personal development? As part of our journey to become Europe's leading independent provider of IT infrastructure services, enabling users and their business. We are looking to grow our solutions team within Workplace technologies with an exceptional Pre-sales Solution Lead. The Workplace business exists to help customers ensure their environment is designed for people and engineered for business in a rapidly changing landscape. We are committed to supporting our customers in their evolution of the world of hybrid working, protecting against cyber threats at the endpoint, leveraging the benefits of AI for the user and doing all this in a sustainable way that equally delivers the optimal personalised experience. Solutions span our full portfolio of Hardware & Software Technology Sourcing and full lifecycle professional services, from advisory and discovery, through design and implementation, to adoption and evaluation. We underpin this with focus on common business goals: Enhancing productivity and usability for the user; leveraging technology to enhance quality and reduce cost; supporting security and business continuity; leveraging investments and avoiding creation of technical debt, and; supporting our customers' sustainability goals. As a Pre-Sales Solution Lead you will be responsible for working alongside our Solution Sales Specialists to help customers select technologies and access Computacenter Professional Services and build lasting trusted advisor relationships with some of the world's largest customers. What you'll do Work independently, and alongside our Solution Sales Specialists and Account Managers to identify, qualify and progress complex transformation opportunities in the fields of Modern Management, Workplace Security, Cloud Desktop, Frontline Workers amongst others. Help position technologies from leading industry partners, alongside Computacenter's core catalogue of Professional Services and Portfolio of Services for Workplace To attend customer opportunity / strategy meetings to understand and articulate business and technical strategy for both Computacenter and the customer. Build lasting relationships with key stakeholders at identified customers, becoming a trusted advisor on technical strategy. Understand and be an expert internally for our core Workplace go to market propositions and advocate for these amongst the sales community. Support the growth of the Workplace Solution Area and delivery against its sales targets. Help represent the voice of the customer into internal forums to develop our Portfolio of Service offerings where requested, and in support of the Solution Area Director. Represent Computacenter at partner boards and forums, attend relevant events and conferences and act as a point of technical escalation within the business, ensure that this knowledge is shared across the business. Secondary Responsibilities and Opportunities Help influence the development of the propositions and strategy of the Workplace Solution Area, working alongside our Group Development colleagues and the Office of the CTO Engage within a broad virtual team across Computacenter comprising Professional Services, Group Managed Services, Solution Leaders and Architects to help customers access and procure key technology solutions and services. Providing proposition and market insight to the Solution Sales Specialist within customer opportunities for both new and core Solutions. What you'll need Previous experience in owning customer relationships from a technology perspective. Experience in selling compelling and innovative Workplace customer solutions. Ability to identify commercial opportunities within Workplace technologies. Experience with helping customers procure Professional Services offerings, alongside Technology Solutions. We are keen to speak with candidates that have specialisms and experience around Modern workplace and associated technologies such as collaboration platforms, AI, Identity and access management and digital workflow & automation tools. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.