Service Advisor - Fiat, Abarth, Jeep & Fiat Professional Reference Number -
Service Advisor - Fiat Chrysler Automobiles
Lipscomb Cars hold the Fiat, Abarth, Jeep and Fiat Professional Van franchises with dealerships in Canterbury and Maidstone. FCA are planning further growth with exciting Plug-in-hybrid and fully electric models joining the lineup. We have developed a strong relationship with our manufacturer partners and empower all our staff to take control of their work and at the same time show respect for their colleagues working together to make the difference.
A position has arisen for a Service Advisor to work as part of a busy team committed to supplying a high level of personal service to our customers. As a member of the FCA service team you will receive excellent manufacturer training and development as part of our ongoing staff development program.
The successful applicant will be a confident relationship builder, able to influence and advise customers on minor technical and motor related issues whilst delivering a first-class service. You will be greeting customers into the service department, extensive liaison with the Service Team Leaders and support technicians in the workshop to chase work in progress whilst keeping customers informed and gaining authorisation for any additional work. You will be responsible for producing final invoice for presentation and payment together with prospect and follow up activity based in the showroom area.
You will take ownership of customer queries and resolve all issues through to your customer's satisfaction, following the protocols set to achieve daily target goals and the highest levels of customer satisfaction.
Duties will include:
Service Advisor - Fiat Chrysler Automobiles
Lipscomb Cars hold the Fiat, Abarth, Jeep and Fiat Professional Van franchises with dealerships in Canterbury and Maidstone. FCA are planning further growth with exciting Plug-in-hybrid and fully electric models joining the lineup. We have developed a strong relationship with our manufacturer partners and empower all our staff to take control of their work and at the same time show respect for their colleagues working together to make the difference.
A position has arisen for a Service Advisor to work as part of a busy team committed to supplying a high level of personal service to our customers. As a member of the FCA service team you will receive excellent manufacturer training and development as part of our ongoing staff development program.
The successful applicant will be a confident relationship builder, able to influence and advise customers on minor technical and motor related issues whilst delivering a first-class service. You will be greeting customers into the service department, extensive liaison with the Service Team Leaders and support technicians in the workshop to chase work in progress whilst keeping customers informed and gaining authorisation for any additional work. You will be responsible for producing final invoice for presentation and payment together with prospect and follow up activity based in the showroom area.
You will take ownership of customer queries and resolve all issues through to your customer's satisfaction, following the protocols set to achieve daily target goals and the highest levels of customer satisfaction.
Duties will include:
In return we offer excellent career opportunities, manufacturer and in-house training, 20 day's holiday rising to 25 days long service, company contributory pension scheme, staff and family discount schemes.
Working Hours Full Time 8.00am - 5.30pm Mon - Friday (Saturday morning rota 8.30am - 1.00pm)
Benefits We offer excellent career opportunities, manufacturer and in-house training, 20 day's holiday rising to 25 days long service, company contributory pension scheme, staff and family discount schemes.
Salary £27,500 to £29,500 + bonus scheme + benefits
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Reg Office: Lipscomb Cars Ltd2nd Floor, Medway Bridge House, 1-8 Fairmeadow, Maidstone, Kent, ME14 1JP
Registered in England:
Lipscomb Cars Limited an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We typically receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.All finance applications are subject to status, terms and conditions apply, UK residents only, 18's or over, Guarantees may be required.