Facilities Scheduler

Job Title: Scheduler / Contracts Manager
Location: Near North Weald, Essex
Salary: £28,000 £30,000 + £125 weekend on-call bonus
Hours: Monday to Friday, 08 00
On-Call: 1 evening per week & 1 weekend day per month
Work Environment: 100% office-based
Job Type: Full-time, Permanent
Must be able to drive to get to office location

Join Our Client in their lovely offices in the countryside in Essex a maintenance commercial provider based near North Weald Essex, operating across the South of England. As they continue to grow, we re looking for a proactive and highly organised Scheduler / Contracts Manager to join their dynamic and friendly control team.
This is a great opportunity for someone with experience in the construction industry who thrives in a fast-paced environment and is eager to grow within a forward-thinking company.

Scheduler Key Responsibilities

• Manage a portfolio of high-profile commercial clients
• Maintain service excellence by meeting KPIs and SLAs
• Oversee and coordinate a team of engineers
• Handle high volumes of inbound and outbound calls
• Schedule and dispatch jobs efficiently throughout the day
• Provide top-tier customer service and support
• Respond to client queries promptly and professionally
• Track job progress and keep clients updated
• Accurately maintain records using the company CRM
• Provide out-of-hours support one week per month (with bonus pay)

What We re Looking For in a Scheduler

• Background in account or contracts management
• Industry experience in drainage, plumbing, or construction
• Confident communicator with strong interpersonal skills
• Excellent customer service skills, especially in busy environments
• Calm, professional, and tactful under pressure
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Highly organised with keen attention to detail
• Ability to multitask and prioritise effectively
• Reliable, self-motivated team player
• Strong verbal and written communication
• Discretion and professionalism are essential
• Solid references required

What We Offer

• Competitive base salary with additional on-call bonus
• 20 days holiday + public holidays
• Company pension scheme
• Free on-site parking
• Casual office dress code
• Company events
• Clear opportunities for progression and long-term development

If you re an experienced scheduler or contracts manager ready to take the next step in your career, we d love to hear from you. Join a fast-growing company that values professionalism, teamwork, and client satisfaction.
Apply today and help drive our clients continued success.