Senior Delivery Manager - Customer - NESO

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Title: Senior Delivery Manager - Customer - NESO Location: Wokingham, GB, RG41 5BN

Division: NESO Customer, Digital Platforms and DevSecOps Mod

Job Type: Full Time

Requisition Number: 67523

Department: ESO

Job Function: Information Technology

Description: About the Role National Energy System Operator's (NESO) strength lies in our people. Together, we're shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.

NESO are now looking for a Senior Delivery Manager - Customer to join us. The purpose of this role is to build and maintain partnership with the Directorate(s) to achieve business outcomes through Digital Products, Solutions and Services with pace, quality, security and reliability. This role is accountable for the creation, delivery and performance of those Digital Products, Solutions and Services as part of the DD&T functional plan for the directorate(s).

As part of the business partnership, this role is responsible for developing and delivering a strategic Digital, Data and Technology roadmap that aligns to the business goals and outcomes. This role may be required to attend Leadership meeting of directorate(s) in order to achieve close collaboration with the directorate and the teams.

This role is also accountable to provide advisory and consultation on optimization of end-to-end processes, optimizing through integrated system dependencies and customer needs. As the main point of escalation for the directorate area, this role will provide advice, consultation and sharing of best practices on digital technologies, data, and the ever-changing nature of technology landscape.

This role owns the Agile DevSecOps delivery of the product(s)/ program of works for the directorate. This role will be accountable for the operational stability as it relates to the directorate's systems. This role manages the end-to-end process of design, develop, test and deploy and run the Digital Products and services that meet the needs and expectations of users and stakeholders.

Reporting to the Head of Delivery, it is a key leadership role and provides the focus for creating a strong Digital delivery services that drives NESO's ability to be an operationally resilient, secure, and digital first organization. As such, the role will play a key role in driving the reputation, critical delivery both programmatic and operational, and strategy for digital, data and technology in NESO and with our customers.

The role will be based out of either our Wokingham or Warwick office, with the expectation of 3-4 days per week in said office, and will require travel to NESO's other offices in Wokingham, Warwick, London, and Glasgow.

Key Accountabilities

• Partner with the directorate(s) and business stakeholders to determine the contribution that business and technology delivery and improvements can make to achieving business objectives; connecting strategies across programs, supporting prioritizing business outcomes/user stories across the programs and enabling joined up business readiness and change plans.
• Understand and translate NESO's priorities, outcomes and vision in relation to specific scope into digital charters and roadmaps.
• Plan and manage the delivery process, including the budget, timeline, resources, risks, issues, dependencies, and quality standards.
• Own and manage the functional Digital delivery plan for the directorate.
• Be the champion of and actively embrace Agile DevSecOps principles and modern engineering practices in collaboration with the modernization team.
• Continuously explore new practices and automation opportunities to achieve pace, quality and reliability of digital solutions. Own operational aspects of the Digital product and solution.
• Make decisions that are commercially, technically, and operationally sound and consistent with the DD&T strategy and direction.
• Work with other technical leaders e.g. Senior Delivery Manager, Senior Platform Manager, Architects, Business Analysis team(s) in DD&T to provide a seamless service to the wider organization, and promote a culture of collaboration, innovation, and excellence.
• Adopt and embrace on best practices, guard rails and golden paths set out by the platform to enable adoption, reliability and quality of the releases.
• Adopt and demonstrate adherence through metrics on coding standards, best practices, and design patterns for development in an automated way.
• Build strong relationships with the technology partners who provide the platforms, and with other partners who offer services to manage, enhance, and run the platforms.
• Provide the first line of assurance on the product and the system, and handle the risks and mitigation plans to maintain stable and resilient platforms.
• Lead, manage, and develop a diverse team of engineering experts, and encourage a culture of learning, growth, and performance.
• Make smart commercial decisions and demonstrate a solid understanding of IT financial management.
• Adopt and embrace modern engineering practices to improve development team's security, compliance, costs, and time-to-business value through improved developer experiences and self-service within a secure, governed framework.
• Stay current with the latest trends and developments in technology and identify opportunities for improvement and innovation.
• Conduct regular system audits and prepare for major releases; manage the change control process and deployment strategy. Establish and enforce governance and best practices for platform usage to maintain data integrity and security.
• Provide technical leadership, guidance, and mentoring to the team, and foster a cooperative and productive work environment.
• Communicate, collaborate and influence effectively other key roles such as senior platform managers for other platforms, legacy integration, enterprise architecture and senior delivery managers.
• Continuously evaluate and measure the impact, value, and user satisfaction of the digital solution and identify opportunities for further improvement or enhancement.

About You This is an important appointment and requires a strategic and impactful leader with broad technology exposure, enterprise scale and strong management skills, able to impact and influence at senior levels, developing strategies & roadmaps. Working effectively with 3rd parties and outsourced services is key.

Successful candidates will demonstrate the following:

• Strong stakeholder management and relationship-building skills, effective communication and presentation and the ability to negotiate, influence, and collaborate with various internal and external parties.
• Strong knowledge of Customer Domain including Customer operation best practices, customer experience trends and capabilities, Customer data management best practices etc.
• Strong technical skills and understanding of the latest technologies, trends, and innovations in the digital domain.
• Knowledge of modern software engineering principles and practices, such as DevSecOps, continuous integration and delivery (CI/CD), infrastructure as code, microservices, and cloud-native architectures.
• Knowledge of platforms, such as Salesforce, MuleSoft, Azure or similar technologies, and their capabilities, limitations, and best practices.
• Skills in designing, developing, testing, deploying, and maintaining scalable, secure, and reliable solutions that meet business requirements and align with the enterprise architecture.
• Highly outcome-focused, and the ability to understand and translate the needs and expectations of the users and stakeholders into effective digital solutions.
• Track record on managing issues effectively during priority incidents and ensuring team morale is maintained.
• Strong ability to create a performance driven culture in the team including 3rd parties working as a seamless single team.
• Commercial astuteness when dealing with 3rd parties and ability to manage cost effectively and through both technical and commercial optimization.
• Skills in leading and managing a team of engineers, including setting goals, providing feedback, coaching, mentoring, and developing talent.
• Skills in communicating and collaborating effectively with various stakeholders, such as senior delivery managers, enterprise architects, and vendors.
• Skills in troubleshooting technical issues and resolving problems or setting future direction with a strong balance of technical/architectural, operational and commercial parameters aligned to overarching digitalisation strategy and intent.
• High level of professionalism, integrity, and ethical standards, and the ability to comply with the relevant policies, standards, regulations, and principles.
• Excellent leadership, management, and communication skills, and the ability to inspire, motivate, and coordinate diverse and multidisciplinary teams.
• A passion for continuous improvement, innovation, and learning, and the ability to adapt to the changing needs and demands of the digital environment.

Essentials

• A degree in Management, Computer Science, or Engineering or have the equivalent management-based digital, data or technology specific industry experience. . click apply for full job details