London Office - Life Science Business Development Manager - Europe Location London Job Description About L.E.K. Consulting L.E.K. Consulting is a global strategy consulting firm that addresses the most critical commercial issues for the leaders of some of the world's most successful businesses. Clients come to us time and again because we are proven to act as an insightful expert and a trusted partner. We are uncompromising in our approach to help clients make better decisions at crucial moments, changing the trajectory of their enterprise, delivering improved business performance and creating greater shareholder returns. Our teams combine our core capabilities of research, benchmarking, modelling, data & analytics and strategy development to create game-changing insights and practical solutions that seize competitive advantage and unlock new growth opportunities. We enable clients to make critical decisions with greater certainty and empower them to master their moments of truth. With more than 2,300 professionals located across five continents, L.E.K. specialises in Strategy and Mergers & Acquisitions (M&A) support with clients across the full range of corporates and private equity. We are expert in a wide range of industries, including Life Sciences and healthcare, retail and consumer, financial services, industrials, energy and transportation. The Business Development Manager (LS BDM) plays a crucial role in supporting the LS Partner team by generating business through consistent and meaningful engagement with a broad network of senior executives and decision-makers within the pharmaceutical industry. This role is critical to ensure we are engaging with existing and potential clients on strategic issues where we have experience and are well-positioned to provide support. The individual will communicate directly with clients as well as manage processes and initiatives that facilitate client communication via the LS Partner team. The LS BDM will report to the European Chief Commercial Officer, and work closely with the LS Partner team, the Healthcare Practice Head, the Marketing team, peer BDMs in other sectors, and other critical functions that support the practice. This is a full-time position preferably based in London, but qualified candidates based in greater Paris or Munich areas could be considered. The role will have responsibility across L.E.K.'s European region regardless of primary location. Responsibilities: Client Relationship Management: Maintain and grow the LS Practice's contact network, managing account information with dynamic prioritization and outreach timing Communicate with senior executives through direct outreach and coordination with practice leaders, aiming to secure meetings and strengthen relationships Monitor and manage account progress, ensuring proactive engagement and responsiveness to client needs Use L.E.K. articles, IP, and other content to enhance client communication and improve outcomes Track and capitalize on individual movements within organizations to recognize and act on new business opportunities Business Development & Strategy: Identify new organizations and roles where L.E.K. can develop business based on an understanding of the Life Sciences sector and its challenges Support the development and execution of sales strategies at the sector sub-category and service line levels Assist Account Leads in managing day-to-day client interactions, ensuring alignment with client expectations and project goals Support the development of account strategies and tactical plans to drive account growth and client satisfaction. Collaborate with Account Leads to prepare and deliver client presentations, proposals, and reports Assist in tracking account performance metrics, identifying areas for improvement, and implementing corrective actions as needed Qualify incoming opportunities and direct them to the appropriate team members with the right expertise Sales Operations & Process Management: Assign business development tasks to LS Partners, ensuring clear communication of status and accountability Track, analyze, and report on business development metrics, extracting insights and suggesting actions where appropriate Manage the pipeline of live opportunities in CRM, ensuring data is current and accurate Ensure accuracy of CRM data through collaboration with EAs, Marketing, IT, Sector Team, and peer BDMs from other sectors Guide the senior team on adherence to best sales practices, fostering a commercial mindset across the LS team Marketing & Content Collaboration: Collaborate with the Marketing team to ensure that content development plans for the Practice are relevant and impactful Optimize outcomes from LS practice events and conferences by tracking participants from planning through follow-up Track media and press releases for developments that provide credible reasons to engage with clients Team Leadership & Development: Encourage a commercial mindset within the wider LS team, supporting network building for potential future leaders and enhancing executive communications Knowledge, Skills, and Attributes: A commercial mindset with high client empathy, prolific client engagement, and a sales focus An understanding of the Life Sciences sector, including familiarity with its segments, organizational structures, value drivers, and the strategic issues organizations face Demonstrated experience with direct outreach to senior executives, up to and including C-suite Strong interpersonal and communication skills, with the ability to convey complex information in a clear and structured manner Comfort with long selling cycles Excellent organizational skills and the ability to juggle a high volume of relationships Highest attention to detail High level of maturity and adaptability to maintain poise under pressure, advise senior executives and manage competing priorities Highly collaborative Education and Experience: Bachelor's degree in a business and/or biological sciences discipline; advanced degree in either area of study a plus 3+ years of experience in the Life Sciences sector, preferably in a business setting, and ideally with experience selling business-to-business services / intangibles Experience using CRM systems, preferably Salesforce Comfort with Microsoft Office Suite (Word, PowerPoint, Excel) Additional fluency in French, or German highly desirable; Spanish a plus Diversity and inclusion at L.E.K. Here at L.E.K., we appreciate the value of a diverse and inclusive workforce and are committed to a culture that is inclusive and accepting of all people. Above all, we are committed to ensuring that all employees are treated with respect and dignity. L.E.K. Consulting is an Equal Opportunity Employer. We have several affinity groups to support and enrich our employees and in addition, our Diversity and Inclusion committee celebrate events throughout the year with a focus on awareness and education. For further information on the L.E.K. career journey:
Jul 05, 2025
Full time
London Office - Life Science Business Development Manager - Europe Location London Job Description About L.E.K. Consulting L.E.K. Consulting is a global strategy consulting firm that addresses the most critical commercial issues for the leaders of some of the world's most successful businesses. Clients come to us time and again because we are proven to act as an insightful expert and a trusted partner. We are uncompromising in our approach to help clients make better decisions at crucial moments, changing the trajectory of their enterprise, delivering improved business performance and creating greater shareholder returns. Our teams combine our core capabilities of research, benchmarking, modelling, data & analytics and strategy development to create game-changing insights and practical solutions that seize competitive advantage and unlock new growth opportunities. We enable clients to make critical decisions with greater certainty and empower them to master their moments of truth. With more than 2,300 professionals located across five continents, L.E.K. specialises in Strategy and Mergers & Acquisitions (M&A) support with clients across the full range of corporates and private equity. We are expert in a wide range of industries, including Life Sciences and healthcare, retail and consumer, financial services, industrials, energy and transportation. The Business Development Manager (LS BDM) plays a crucial role in supporting the LS Partner team by generating business through consistent and meaningful engagement with a broad network of senior executives and decision-makers within the pharmaceutical industry. This role is critical to ensure we are engaging with existing and potential clients on strategic issues where we have experience and are well-positioned to provide support. The individual will communicate directly with clients as well as manage processes and initiatives that facilitate client communication via the LS Partner team. The LS BDM will report to the European Chief Commercial Officer, and work closely with the LS Partner team, the Healthcare Practice Head, the Marketing team, peer BDMs in other sectors, and other critical functions that support the practice. This is a full-time position preferably based in London, but qualified candidates based in greater Paris or Munich areas could be considered. The role will have responsibility across L.E.K.'s European region regardless of primary location. Responsibilities: Client Relationship Management: Maintain and grow the LS Practice's contact network, managing account information with dynamic prioritization and outreach timing Communicate with senior executives through direct outreach and coordination with practice leaders, aiming to secure meetings and strengthen relationships Monitor and manage account progress, ensuring proactive engagement and responsiveness to client needs Use L.E.K. articles, IP, and other content to enhance client communication and improve outcomes Track and capitalize on individual movements within organizations to recognize and act on new business opportunities Business Development & Strategy: Identify new organizations and roles where L.E.K. can develop business based on an understanding of the Life Sciences sector and its challenges Support the development and execution of sales strategies at the sector sub-category and service line levels Assist Account Leads in managing day-to-day client interactions, ensuring alignment with client expectations and project goals Support the development of account strategies and tactical plans to drive account growth and client satisfaction. Collaborate with Account Leads to prepare and deliver client presentations, proposals, and reports Assist in tracking account performance metrics, identifying areas for improvement, and implementing corrective actions as needed Qualify incoming opportunities and direct them to the appropriate team members with the right expertise Sales Operations & Process Management: Assign business development tasks to LS Partners, ensuring clear communication of status and accountability Track, analyze, and report on business development metrics, extracting insights and suggesting actions where appropriate Manage the pipeline of live opportunities in CRM, ensuring data is current and accurate Ensure accuracy of CRM data through collaboration with EAs, Marketing, IT, Sector Team, and peer BDMs from other sectors Guide the senior team on adherence to best sales practices, fostering a commercial mindset across the LS team Marketing & Content Collaboration: Collaborate with the Marketing team to ensure that content development plans for the Practice are relevant and impactful Optimize outcomes from LS practice events and conferences by tracking participants from planning through follow-up Track media and press releases for developments that provide credible reasons to engage with clients Team Leadership & Development: Encourage a commercial mindset within the wider LS team, supporting network building for potential future leaders and enhancing executive communications Knowledge, Skills, and Attributes: A commercial mindset with high client empathy, prolific client engagement, and a sales focus An understanding of the Life Sciences sector, including familiarity with its segments, organizational structures, value drivers, and the strategic issues organizations face Demonstrated experience with direct outreach to senior executives, up to and including C-suite Strong interpersonal and communication skills, with the ability to convey complex information in a clear and structured manner Comfort with long selling cycles Excellent organizational skills and the ability to juggle a high volume of relationships Highest attention to detail High level of maturity and adaptability to maintain poise under pressure, advise senior executives and manage competing priorities Highly collaborative Education and Experience: Bachelor's degree in a business and/or biological sciences discipline; advanced degree in either area of study a plus 3+ years of experience in the Life Sciences sector, preferably in a business setting, and ideally with experience selling business-to-business services / intangibles Experience using CRM systems, preferably Salesforce Comfort with Microsoft Office Suite (Word, PowerPoint, Excel) Additional fluency in French, or German highly desirable; Spanish a plus Diversity and inclusion at L.E.K. Here at L.E.K., we appreciate the value of a diverse and inclusive workforce and are committed to a culture that is inclusive and accepting of all people. Above all, we are committed to ensuring that all employees are treated with respect and dignity. L.E.K. Consulting is an Equal Opportunity Employer. We have several affinity groups to support and enrich our employees and in addition, our Diversity and Inclusion committee celebrate events throughout the year with a focus on awareness and education. For further information on the L.E.K. career journey:
Deputy Chief Executive Officer £80,607- £88,312 Montrose Candidates should be located within a reasonable distance to commute to Montrose or be willing to relocate. Reasonable relocation expenses can be provided, if applicable. Rossie is seeking an exceptional strategic leader to take on the role of Deputy Chief Executive Officer (DCEO) at a critical moment in its organisational journey. With the incoming CEO taking up post in July 2025, the DCEO will play a key role in supporting the delivery of Rossie's mission to improve the life chances of children and young people through trauma-informed, rights-based care, education and secure services. The Role Reporting directly to the CEO and forming part of the Senior Leadership and Management Team (SLMT), the DCEO will provide strategic and operational oversight across all internal services, including secure care, residential care and education. This is a senior leadership role that requires an individual capable of managing complexity, bringing cohesion to multi-disciplinary teams, and sustaining a strong internal culture grounded in values and outcomes. Working closely with the Heads of Care, Education, and Specialist Intervention Services, the DCEO will focus on aligning operational delivery and ensuring that young people experience joined-up, high-quality support throughout their journey with Rossie. The DCEO will focus on internal leadership, service performance, staff development, and delivery of the strategic plan. The successful candidate must be confident deputising for the CEO when required and able to hold accountability for internal consistency, cohesion, and quality. Key Responsibilities Provide leadership and strategic oversight across Rossie's core operational services, ensuring alignment and shared responsibility for outcomes across care, secure and education. Lead, coach and support senior managers, setting clear expectations and building a collaborative and high-performing culture. Act as a key internal driver for reducing restrictive practices and embedding trauma-informed, rights-based approaches. Deliver effective project and change management across services; experience with innovation, bids, or service development would be advantageous. Support strategic development and business planning, with a particular focus on secure care as a growing and evolving part of the organisation. Lead on service-level governance, ensuring standards align with inspection requirements and national care frameworks. Serve as a trusted deputy to the CEO, stepping in to lead the organisation when required and contributing to long-term succession planning. The person Rossie is seeking a capable and compassionate leader who brings a balance of operational rigour, emotional intelligence, and strategic insight. Secure care experience - particularly in the Scottish or English context - is welcomed but not essential. Essential attributes include: Significant senior leadership experience in a complex setting such as care, education, justice, health or local government. Experience of leading multi-disciplinary teams and managing operational delivery at scale. Strong interpersonal skills and the ability to influence, align and motivate teams with diverse professional backgrounds. A proven ability to deliver projects or service developments, ideally with an understanding of funding, commissioning or bid processes. A values-driven approach, with a clear commitment to rights-based, trauma-informed practice. Sound understanding of governance, risk, inspection and safeguarding requirements. Ability to work on-site full-time, with a willingness to relocate if required (accommodation support available). This role requires someone who can balance authority with empathy, provide strong leadership while enabling others, and who is comfortable operating at executive level in a dynamic, fast-moving environment. The ideal candidate will be capable of building a strong working relationship with the CEO, complementing their direct leadership style with a thoughtful, collaborative approach. This is a rare opportunity to join a well-established, mission-led organisation at a time of positive change and ambition. The DCEO will play a key role in strengthening Rossie's impact, driving forward its commitment to excellence, and championing the rights and voices of children and young people. If this sounds like you, you can contact Lauryn Pringle or Debbie Shields at Aspen People for a confidential discussion about the role on . More information can be found on our dedicated recruitment microsite at: Closing date for applications: Monday 21 st July 2025 To apply, please submit your CV and cover letter(as one combined document)via the apply button.If you are unable to combine your documents, then please email your cover letter to Offers of appointment are subject to the receipt of satisfactory references and proof of eligibility to work in the UK.
Jul 01, 2025
Full time
Deputy Chief Executive Officer £80,607- £88,312 Montrose Candidates should be located within a reasonable distance to commute to Montrose or be willing to relocate. Reasonable relocation expenses can be provided, if applicable. Rossie is seeking an exceptional strategic leader to take on the role of Deputy Chief Executive Officer (DCEO) at a critical moment in its organisational journey. With the incoming CEO taking up post in July 2025, the DCEO will play a key role in supporting the delivery of Rossie's mission to improve the life chances of children and young people through trauma-informed, rights-based care, education and secure services. The Role Reporting directly to the CEO and forming part of the Senior Leadership and Management Team (SLMT), the DCEO will provide strategic and operational oversight across all internal services, including secure care, residential care and education. This is a senior leadership role that requires an individual capable of managing complexity, bringing cohesion to multi-disciplinary teams, and sustaining a strong internal culture grounded in values and outcomes. Working closely with the Heads of Care, Education, and Specialist Intervention Services, the DCEO will focus on aligning operational delivery and ensuring that young people experience joined-up, high-quality support throughout their journey with Rossie. The DCEO will focus on internal leadership, service performance, staff development, and delivery of the strategic plan. The successful candidate must be confident deputising for the CEO when required and able to hold accountability for internal consistency, cohesion, and quality. Key Responsibilities Provide leadership and strategic oversight across Rossie's core operational services, ensuring alignment and shared responsibility for outcomes across care, secure and education. Lead, coach and support senior managers, setting clear expectations and building a collaborative and high-performing culture. Act as a key internal driver for reducing restrictive practices and embedding trauma-informed, rights-based approaches. Deliver effective project and change management across services; experience with innovation, bids, or service development would be advantageous. Support strategic development and business planning, with a particular focus on secure care as a growing and evolving part of the organisation. Lead on service-level governance, ensuring standards align with inspection requirements and national care frameworks. Serve as a trusted deputy to the CEO, stepping in to lead the organisation when required and contributing to long-term succession planning. The person Rossie is seeking a capable and compassionate leader who brings a balance of operational rigour, emotional intelligence, and strategic insight. Secure care experience - particularly in the Scottish or English context - is welcomed but not essential. Essential attributes include: Significant senior leadership experience in a complex setting such as care, education, justice, health or local government. Experience of leading multi-disciplinary teams and managing operational delivery at scale. Strong interpersonal skills and the ability to influence, align and motivate teams with diverse professional backgrounds. A proven ability to deliver projects or service developments, ideally with an understanding of funding, commissioning or bid processes. A values-driven approach, with a clear commitment to rights-based, trauma-informed practice. Sound understanding of governance, risk, inspection and safeguarding requirements. Ability to work on-site full-time, with a willingness to relocate if required (accommodation support available). This role requires someone who can balance authority with empathy, provide strong leadership while enabling others, and who is comfortable operating at executive level in a dynamic, fast-moving environment. The ideal candidate will be capable of building a strong working relationship with the CEO, complementing their direct leadership style with a thoughtful, collaborative approach. This is a rare opportunity to join a well-established, mission-led organisation at a time of positive change and ambition. The DCEO will play a key role in strengthening Rossie's impact, driving forward its commitment to excellence, and championing the rights and voices of children and young people. If this sounds like you, you can contact Lauryn Pringle or Debbie Shields at Aspen People for a confidential discussion about the role on . More information can be found on our dedicated recruitment microsite at: Closing date for applications: Monday 21 st July 2025 To apply, please submit your CV and cover letter(as one combined document)via the apply button.If you are unable to combine your documents, then please email your cover letter to Offers of appointment are subject to the receipt of satisfactory references and proof of eligibility to work in the UK.
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Address: Swansea, Wales, GB, SA6 5BQ Job Requisition Number 7584 Work Type Permanent Job Function Commercial/Sales Salary Range Circa £100,000 Base Clydach, Swansea Closing Date 23:59 on 07/07/2025 Please apply ASAP - we will review applications on a weekly basis until the role is filled with a suitable match. This role will report to the Director of the Water Network Alliance and will be responsible for all the commercial and financial activities within the business unit delivering up to £150m per annum of water network maintenance activities. The role will include responsibility for managing the commercial and financial aspects of projects, particularly those utilising the New Engineering Contract (NEC) suite of contracts including Term Service Contracts. Key Responsibilities Working with the Director of Network Alliance and multiple suppliers to deliver the water network alliance business plan covering the delivery of capital investment schemes, repair and maintenance, new connections, metering and pipeline activities to financial and programme targets. Leading the commercial team for the Network Alliance undertaking but not limited to the setting of annual target costs, weekly cost value reporting, early warnings, change controls, estimating of construction activity schedules and production of final accounts. Financial responsibility for the Network Alliance managing a budget of up to £150m per annum including developing and reporting management information around key commercial and financial information. Driving value through efficient commercial controls and application of incentive and disincentive key performance indicators and proactively managing commercial risk across the contracts by engaging with key stakeholders from both DCWW and Contractors. Managing a fully flexible field and office-based team of commercial accountants, quantity surveyors and estimators providing the commercial controls on low-value, high-volume based activities through to small and medium sized construction contracts ranging from between £1m and £20m. Providing expert commercial knowledge and experience to the Water Network Alliance, negotiating and agreeing contracts, target costs and undertaking dispute resolution. Providing oversight of cost value information and commercial systems provided by multiple contractors delivering services activities through alliance arrangements. Provide mentoring and continued professional development for commercial team as part of our commercial academy. Budget and People Accountability • Financials o Annual Budget - £80m to £150m per annum • People o 15+ internal team of commercial accountants and quantity surveyors o Equivalent in the Supply Chain • Main partners o New arrangements being procured for commencement in November 2025. Who you'll work with Internal • Dwr Cymru Executive Team • Leadership teams across the business • Legal & Compliance team • Data Protection Officer External • Contract Partners • Industry Regulators • Customers About you Knowledge, Skills & Experience Degree level or equivalent appropriate professional body qualification in a commercial or engineering discipline Operated at a Senior level within a Construction or Engineering discipline, ideally within the utilities sector Proven experience of working with the suite of NEC conditions of contract, experience of alliance contracts and contractor relationship management Strong commercial experience leading major contracts within a multi-stakeholder and regulated environment. Equipped with a commercial understanding of civils works associated with utility or pipework design and maintenance techniques Demonstrable track record of leading a commercial team of quantity surveyors or estimators Contract administration and dispute management and experience of chairing senior management meetings and delivery of presentations to executive level meetings Excellent people management and motivational leadership with a track record of delivering outcomes and achievement of key targets Ability to manage effective relationships with a variety of internal and external stakeholders including non-executive Boards and Executive teams to achieve business results Experienced manager of various NEC contract forms including Target Cost arrangements Skilled negotiator with successful track record of managing works of similar value and scale Ability to produce clear, well-structured commercial and financial reports to allow effective decision making We know that if our employees are happy, our customers are happy. That's why we offer a great benefits package. As one of the biggest companies in Wales, our reward and benefits package includes: • Market competitive salary • Employer pension scheme up to 11% • Flexible working considered • Relocation considered • Onsite carpark • 28 days annual leave plus public holidays • Private healthcare • Generous range of employee benefits and discounts • And many, many more. Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest. Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer. Who we are Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for. Dŵr Cymru Cyf, a limited company registered in Wales No Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT Job Segment: Contract Manager, Supply Chain, Compliance, Engineer, Supply, Legal, Operations, Engineering
Jun 27, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Address: Swansea, Wales, GB, SA6 5BQ Job Requisition Number 7584 Work Type Permanent Job Function Commercial/Sales Salary Range Circa £100,000 Base Clydach, Swansea Closing Date 23:59 on 07/07/2025 Please apply ASAP - we will review applications on a weekly basis until the role is filled with a suitable match. This role will report to the Director of the Water Network Alliance and will be responsible for all the commercial and financial activities within the business unit delivering up to £150m per annum of water network maintenance activities. The role will include responsibility for managing the commercial and financial aspects of projects, particularly those utilising the New Engineering Contract (NEC) suite of contracts including Term Service Contracts. Key Responsibilities Working with the Director of Network Alliance and multiple suppliers to deliver the water network alliance business plan covering the delivery of capital investment schemes, repair and maintenance, new connections, metering and pipeline activities to financial and programme targets. Leading the commercial team for the Network Alliance undertaking but not limited to the setting of annual target costs, weekly cost value reporting, early warnings, change controls, estimating of construction activity schedules and production of final accounts. Financial responsibility for the Network Alliance managing a budget of up to £150m per annum including developing and reporting management information around key commercial and financial information. Driving value through efficient commercial controls and application of incentive and disincentive key performance indicators and proactively managing commercial risk across the contracts by engaging with key stakeholders from both DCWW and Contractors. Managing a fully flexible field and office-based team of commercial accountants, quantity surveyors and estimators providing the commercial controls on low-value, high-volume based activities through to small and medium sized construction contracts ranging from between £1m and £20m. Providing expert commercial knowledge and experience to the Water Network Alliance, negotiating and agreeing contracts, target costs and undertaking dispute resolution. Providing oversight of cost value information and commercial systems provided by multiple contractors delivering services activities through alliance arrangements. Provide mentoring and continued professional development for commercial team as part of our commercial academy. Budget and People Accountability • Financials o Annual Budget - £80m to £150m per annum • People o 15+ internal team of commercial accountants and quantity surveyors o Equivalent in the Supply Chain • Main partners o New arrangements being procured for commencement in November 2025. Who you'll work with Internal • Dwr Cymru Executive Team • Leadership teams across the business • Legal & Compliance team • Data Protection Officer External • Contract Partners • Industry Regulators • Customers About you Knowledge, Skills & Experience Degree level or equivalent appropriate professional body qualification in a commercial or engineering discipline Operated at a Senior level within a Construction or Engineering discipline, ideally within the utilities sector Proven experience of working with the suite of NEC conditions of contract, experience of alliance contracts and contractor relationship management Strong commercial experience leading major contracts within a multi-stakeholder and regulated environment. Equipped with a commercial understanding of civils works associated with utility or pipework design and maintenance techniques Demonstrable track record of leading a commercial team of quantity surveyors or estimators Contract administration and dispute management and experience of chairing senior management meetings and delivery of presentations to executive level meetings Excellent people management and motivational leadership with a track record of delivering outcomes and achievement of key targets Ability to manage effective relationships with a variety of internal and external stakeholders including non-executive Boards and Executive teams to achieve business results Experienced manager of various NEC contract forms including Target Cost arrangements Skilled negotiator with successful track record of managing works of similar value and scale Ability to produce clear, well-structured commercial and financial reports to allow effective decision making We know that if our employees are happy, our customers are happy. That's why we offer a great benefits package. As one of the biggest companies in Wales, our reward and benefits package includes: • Market competitive salary • Employer pension scheme up to 11% • Flexible working considered • Relocation considered • Onsite carpark • 28 days annual leave plus public holidays • Private healthcare • Generous range of employee benefits and discounts • And many, many more. Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest. Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer. Who we are Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for. Dŵr Cymru Cyf, a limited company registered in Wales No Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT Job Segment: Contract Manager, Supply Chain, Compliance, Engineer, Supply, Legal, Operations, Engineering
Reporting into: Associate Director - Facilities Management What we need: A high performing, energetic Facilities Management professional to join our London team with potential to grow into a leadership role responsible for a best-in-class building. The candidate should ideally have Managing Agent experience and a proven record, allowing them to hit the ground running in a demanding environment. They must be willing to lead from the front and have a direct approach to getting things done. We pride ourselves on providing a brilliant service so time management, the ability to work under pressure, self-motivate and prioritise are an absolute must. We are offering a real opportunity to gain experience within a company with a reputation of promoting and growing talent, collaborating with an impressive client base. Job Purpose To establish, develop, control, and manage, on behalf of the Client, the services, and operations to a large, landmark property. To ensure compliance with all statutory regulations, internal policies and procedures, and best practices in the continued delivery of services in that property. The initial 12 months will involve close liaison with the base build project team, as well as occupiers undertaking their fit outs to ensure the effective and efficient handover of the building. To improve the energy efficiency and occupier comfort whilst reducing operational costs. Key Objectives Ensuring compliance with regulations and health, safety, environment, and security standards. Function as an ambassador for the company and leader of the AP team (including key service partners), driving standards and leading by example. Managing client and occupier's expectations having regard to set financial limits and delivery of first-class customer experience. Agreeing, monitoring, and managing all budgets to ensure costs, quality standards and efficiencies are achieved to target. Ensure effective and ongoing efficient running of the building including reducing reliance on gas where practicable. Collaborate with key stakeholders in developing and managing events at the property. Contribute to developing strong relationships with occupiers through dynamic engagement opportunities. Function as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability to occupiers. Lead on engagement with the local community. Management of occupier fitouts and small works. Work in partnership with the surveyor and client and their consultants to achieve their sustainability targets, promoting initiatives that will improve the building, in particular removing reliance on gas. Key Accountabilities Ensure the cost-effective provision of agreed Facilities Management services for the Client(s), as required. Lead the procurement of and subsequently manage the provision of all relevant in scope FM services, ensuring optimum service standards from internal/external sources, advocating for the real Living Wage where possible. Own the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required. Ensure compliance with all statutory and internal obligations applicable to the ongoing occupation, operations, and maintenance (including project work) of the property. Work with the FM team to deliver the clients net zero strategy. Maintain, establish, and develop appropriate relationships and communication channels with all occupiers and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints. Where required collect sustainability data from tenants and share relevant information back with them. Lead, manage and develop relationships with trade partners to ensure compliance with contracts and continued delivery of agreed services, ensuring compliance with the real Living Wage where appropriate. Ensuring all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines. Contribute towards the marketing of the property, monitoring and managing digital and other media where necessary. Identify and collate training and development needs for members of the Ashdown Phillips & Partners FM team within the property to ensure an elevated level of competence and knowledge within the team, as well as their personal development within the company. Focus on service provider management and KPIs, occupier liaison and relationships, and building specific policies and procedures. Ensure that members of the FM team fully understand their role(s) and conduct regular operational reviews with both individuals and the team, focussing efforts to ensure the systems are kept up to date and delivering a high performing team. Monitor the progress and performance of the FM team in the property and work in conjunction with line management, HR, and other colleagues as necessary to resolve. Provide regular analytics to the client in line with their requirements. Identify, propose, and develop environmental and sustainability opportunities for implementation, setting objectives and monitoring progress including energy savings and carbon reduction. Represent the company as a key contact for the client(s), occupiers, trade partners and other stakeholders within the property for which the FM is responsible. Collaborate with surveyor and FM team to communicate commentary on changes in energy budgets, real Living Wage and other positive initiatives that have been / will be undertaken. Monitor the performance of the building (alongside service partners and FM team) to improve efficiency of plant and equipment within the building. Dimensions Property Outline: Multi occupied office space ranging from: Best in Class Trophy Asset Involvement in development to management and client projects To be agreed dependent on experience On-site Reports: To be agreed dependent on experience Communication Lines: Contracts managers for Security; M & E and Cleaning services. Additionally chairing monthly meetings for these main services. Day to day management and monitoring of M & E contract staff and subcontractors. Fabric maintenance contractors - communicating with contract manager, supervisor, and other personnel. Client - the Client's architect, surveyors, consultants, insurance agents and surveyors, marketing agency and letting agents. Ashdown Phillips & Partners - MD, Directors, Senior Associate Directors, Associate Directors, surveyors, consultants, staff, and fellow centre / building managers. Health and Safety consultants - asbestos surveyors and inspectors, local authority, H & S officers. Regional Fire Brigade - Fire officers. Occupiers - their consultants, fit out agents and contractors. Person Specification These are the minimum key areas of knowledge, skills, and experience. Excellent working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment - IOSH qualification is essential. Proven knowledge and experience of managing contractors and service levels (e.g., M & E, security, and cleaning) associated with a retail, office, and residential estate, and within agreed budgets. Working knowledge of NABERS advantageous. Proven experience of managing complex buildings. Critical thinking skills to continue to match resources to achieve various service requirements. Demonstrable knowledge of service charges and budgeting techniques (where possible to the financial dimensions outlined above). Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self motivated and able to work on own initiative without ongoing direct supervision. Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team. Willingness to adopt a flexible approach to working patterns to respond to changing needs. Previous facilities management or management experience in either retail or mixed-use environment. Interest in the property sector and an understanding of the occupational requirements of occupiers, as well as current market drivers for Client's. Good IT skills in particular Microsoft Word and Excel. Qualifications: - IWFM Membership, IOSH, NEBOSH Interested? Send us your CV Complete our short form and upload your CV to express your interest in applying.
Jun 26, 2025
Full time
Reporting into: Associate Director - Facilities Management What we need: A high performing, energetic Facilities Management professional to join our London team with potential to grow into a leadership role responsible for a best-in-class building. The candidate should ideally have Managing Agent experience and a proven record, allowing them to hit the ground running in a demanding environment. They must be willing to lead from the front and have a direct approach to getting things done. We pride ourselves on providing a brilliant service so time management, the ability to work under pressure, self-motivate and prioritise are an absolute must. We are offering a real opportunity to gain experience within a company with a reputation of promoting and growing talent, collaborating with an impressive client base. Job Purpose To establish, develop, control, and manage, on behalf of the Client, the services, and operations to a large, landmark property. To ensure compliance with all statutory regulations, internal policies and procedures, and best practices in the continued delivery of services in that property. The initial 12 months will involve close liaison with the base build project team, as well as occupiers undertaking their fit outs to ensure the effective and efficient handover of the building. To improve the energy efficiency and occupier comfort whilst reducing operational costs. Key Objectives Ensuring compliance with regulations and health, safety, environment, and security standards. Function as an ambassador for the company and leader of the AP team (including key service partners), driving standards and leading by example. Managing client and occupier's expectations having regard to set financial limits and delivery of first-class customer experience. Agreeing, monitoring, and managing all budgets to ensure costs, quality standards and efficiencies are achieved to target. Ensure effective and ongoing efficient running of the building including reducing reliance on gas where practicable. Collaborate with key stakeholders in developing and managing events at the property. Contribute to developing strong relationships with occupiers through dynamic engagement opportunities. Function as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability to occupiers. Lead on engagement with the local community. Management of occupier fitouts and small works. Work in partnership with the surveyor and client and their consultants to achieve their sustainability targets, promoting initiatives that will improve the building, in particular removing reliance on gas. Key Accountabilities Ensure the cost-effective provision of agreed Facilities Management services for the Client(s), as required. Lead the procurement of and subsequently manage the provision of all relevant in scope FM services, ensuring optimum service standards from internal/external sources, advocating for the real Living Wage where possible. Own the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required. Ensure compliance with all statutory and internal obligations applicable to the ongoing occupation, operations, and maintenance (including project work) of the property. Work with the FM team to deliver the clients net zero strategy. Maintain, establish, and develop appropriate relationships and communication channels with all occupiers and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints. Where required collect sustainability data from tenants and share relevant information back with them. Lead, manage and develop relationships with trade partners to ensure compliance with contracts and continued delivery of agreed services, ensuring compliance with the real Living Wage where appropriate. Ensuring all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines. Contribute towards the marketing of the property, monitoring and managing digital and other media where necessary. Identify and collate training and development needs for members of the Ashdown Phillips & Partners FM team within the property to ensure an elevated level of competence and knowledge within the team, as well as their personal development within the company. Focus on service provider management and KPIs, occupier liaison and relationships, and building specific policies and procedures. Ensure that members of the FM team fully understand their role(s) and conduct regular operational reviews with both individuals and the team, focussing efforts to ensure the systems are kept up to date and delivering a high performing team. Monitor the progress and performance of the FM team in the property and work in conjunction with line management, HR, and other colleagues as necessary to resolve. Provide regular analytics to the client in line with their requirements. Identify, propose, and develop environmental and sustainability opportunities for implementation, setting objectives and monitoring progress including energy savings and carbon reduction. Represent the company as a key contact for the client(s), occupiers, trade partners and other stakeholders within the property for which the FM is responsible. Collaborate with surveyor and FM team to communicate commentary on changes in energy budgets, real Living Wage and other positive initiatives that have been / will be undertaken. Monitor the performance of the building (alongside service partners and FM team) to improve efficiency of plant and equipment within the building. Dimensions Property Outline: Multi occupied office space ranging from: Best in Class Trophy Asset Involvement in development to management and client projects To be agreed dependent on experience On-site Reports: To be agreed dependent on experience Communication Lines: Contracts managers for Security; M & E and Cleaning services. Additionally chairing monthly meetings for these main services. Day to day management and monitoring of M & E contract staff and subcontractors. Fabric maintenance contractors - communicating with contract manager, supervisor, and other personnel. Client - the Client's architect, surveyors, consultants, insurance agents and surveyors, marketing agency and letting agents. Ashdown Phillips & Partners - MD, Directors, Senior Associate Directors, Associate Directors, surveyors, consultants, staff, and fellow centre / building managers. Health and Safety consultants - asbestos surveyors and inspectors, local authority, H & S officers. Regional Fire Brigade - Fire officers. Occupiers - their consultants, fit out agents and contractors. Person Specification These are the minimum key areas of knowledge, skills, and experience. Excellent working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment - IOSH qualification is essential. Proven knowledge and experience of managing contractors and service levels (e.g., M & E, security, and cleaning) associated with a retail, office, and residential estate, and within agreed budgets. Working knowledge of NABERS advantageous. Proven experience of managing complex buildings. Critical thinking skills to continue to match resources to achieve various service requirements. Demonstrable knowledge of service charges and budgeting techniques (where possible to the financial dimensions outlined above). Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self motivated and able to work on own initiative without ongoing direct supervision. Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team. Willingness to adopt a flexible approach to working patterns to respond to changing needs. Previous facilities management or management experience in either retail or mixed-use environment. Interest in the property sector and an understanding of the occupational requirements of occupiers, as well as current market drivers for Client's. Good IT skills in particular Microsoft Word and Excel. Qualifications: - IWFM Membership, IOSH, NEBOSH Interested? Send us your CV Complete our short form and upload your CV to express your interest in applying.
Leading Public Sector body are looking to recruit a Finance Business Partner on a permanent basis. To provide finance business partnering support to a specific portfolio within the organisation. This may involve supporting both Business As Usual (BAU) and Change portfolios. The role is central to the relationship between the Force budget holders and leaders and the finance function. Client Details Leading Public Sector body are looking to recruit a Finance Business Partner on a permanent basis. To provide finance business partnering support to a specific portfolio within the organisation. This may involve supporting both Business As Usual (BAU) and Change portfolios. The role is central to the relationship between the Force budget holders and leaders and the finance function. Description Developing a deep knowledge of the operations within organisation that they are supporting (their "customers"), their needs and priorities. Ensuring that senior officers and staff have accurate financial and relevant information, by bringing business intelligence and operational knowledge to budget setting, forecasting and financial reporting. Providing strategic financial advice and support, as an integral part of the operational management function. Actively working with the business to understand cost drivers and performance priorities and interpret financial implications of decisions. Looking at the bigger picture to ensure that the operational leaders understand the financial implications of decisions and available choices, being transparent and considering the Force perspective before taking any financial decision. Embedding a value for money culture within the operating divisions and supporting financial decisions through the provision of advice and challenge. Supporting the financial analysis of business areas to prepare for Spending Reviews, risk management and business planning processes. Providing an interface connecting budget holders and senior leaders with the collective Finance Team. Identifying and engaging the most appropriate Finance expertise and support from other parts of the Finance Team, to deliver the best financial information and advice for customers. Ensuring that the Head of Business Partnering and Support, the Budget team and the Chief Accountant are fully aware of factors from the operations activities that have financial implications, and have notice of issues (on budget, cost, income generation and value for money for all relevant areas of business) that need to be addressed within Finance. Providing a high quality, customer focused management accounting service (through the support of Assistant Accountants) for key stakeholders when needed in order to ensure the delivery of timely and accurate financial reports and analysis. Supporting budget holders in the preparation of their budget and service plans (in line with annual budget setting process) and in year budget performance reporting, and outturn forecasting (in line with procedures and timetables). Ensuring that the service and change plans of their customer portfolio are developed through sufficient rigor and robustness, with business cases that are fit for purpose and appropriate. Encouraging effective financial benefits management by providing objective and constructive challenge to financial assumptions, ensuring they are supported by the provision of ad hoc financial reports and financial models. Maintaining a full understanding of the organisation financial framework (policies, procedures and governance) and ensure that these are properly understood and being applied appropriately in the relevant business areas. Line managing an Assistant Accountant who will provide management accountancy support doing analysis and reporting on customer financial issues. Coaching the Assistant Accountant Profile CIPFA Diploma in Business Partnering or working to gain the qualification within 12 months. CCAB qualified accountant (i.e. ICAEW, ICAS, ICAI, ACCA, CIMA, CIPFA) or a recognised equivalent Experience of providing Management Accounting support at senior levels. Financial management experience including budget preparation, reviews of actual variances against budget, financial modelling to predict outturns, and accounts close down. Excellent oral and written communication skills and ability to explain complex technical accounting to non-finance stakeholders Able to advise and influence senior decision makers on critical, finance issues. Proven ability to network, persuade, influence and negotiate. Self-starter and proactive - able to establish themselves and their support activities within their customer working environment. Proven ability to meet tight deadlines within unpredictable and demanding environments whilst delivering high quality products Able to establish effective working relationships with Finance colleagues and a range of stakeholders to support delivery of business outcomes. Strong finance analytical skills to interpret the financial information available, to identify problems and opportunities, and propose potential solutions. Confidence to challenge at senior levels when appropriate. Experience of managing and developing the work of an Assistant Accountant. Job Offer Mostly remote based working job career progression Very impressive contributory pension scheme (LGPS) generous annual leave allowance discounts for everyday spend on-site gyms and a range of sports clubs generous and supportive parental leave financial and mental wellbeing guidance and support discounted contributory healthcare scheme
Jun 16, 2025
Full time
Leading Public Sector body are looking to recruit a Finance Business Partner on a permanent basis. To provide finance business partnering support to a specific portfolio within the organisation. This may involve supporting both Business As Usual (BAU) and Change portfolios. The role is central to the relationship between the Force budget holders and leaders and the finance function. Client Details Leading Public Sector body are looking to recruit a Finance Business Partner on a permanent basis. To provide finance business partnering support to a specific portfolio within the organisation. This may involve supporting both Business As Usual (BAU) and Change portfolios. The role is central to the relationship between the Force budget holders and leaders and the finance function. Description Developing a deep knowledge of the operations within organisation that they are supporting (their "customers"), their needs and priorities. Ensuring that senior officers and staff have accurate financial and relevant information, by bringing business intelligence and operational knowledge to budget setting, forecasting and financial reporting. Providing strategic financial advice and support, as an integral part of the operational management function. Actively working with the business to understand cost drivers and performance priorities and interpret financial implications of decisions. Looking at the bigger picture to ensure that the operational leaders understand the financial implications of decisions and available choices, being transparent and considering the Force perspective before taking any financial decision. Embedding a value for money culture within the operating divisions and supporting financial decisions through the provision of advice and challenge. Supporting the financial analysis of business areas to prepare for Spending Reviews, risk management and business planning processes. Providing an interface connecting budget holders and senior leaders with the collective Finance Team. Identifying and engaging the most appropriate Finance expertise and support from other parts of the Finance Team, to deliver the best financial information and advice for customers. Ensuring that the Head of Business Partnering and Support, the Budget team and the Chief Accountant are fully aware of factors from the operations activities that have financial implications, and have notice of issues (on budget, cost, income generation and value for money for all relevant areas of business) that need to be addressed within Finance. Providing a high quality, customer focused management accounting service (through the support of Assistant Accountants) for key stakeholders when needed in order to ensure the delivery of timely and accurate financial reports and analysis. Supporting budget holders in the preparation of their budget and service plans (in line with annual budget setting process) and in year budget performance reporting, and outturn forecasting (in line with procedures and timetables). Ensuring that the service and change plans of their customer portfolio are developed through sufficient rigor and robustness, with business cases that are fit for purpose and appropriate. Encouraging effective financial benefits management by providing objective and constructive challenge to financial assumptions, ensuring they are supported by the provision of ad hoc financial reports and financial models. Maintaining a full understanding of the organisation financial framework (policies, procedures and governance) and ensure that these are properly understood and being applied appropriately in the relevant business areas. Line managing an Assistant Accountant who will provide management accountancy support doing analysis and reporting on customer financial issues. Coaching the Assistant Accountant Profile CIPFA Diploma in Business Partnering or working to gain the qualification within 12 months. CCAB qualified accountant (i.e. ICAEW, ICAS, ICAI, ACCA, CIMA, CIPFA) or a recognised equivalent Experience of providing Management Accounting support at senior levels. Financial management experience including budget preparation, reviews of actual variances against budget, financial modelling to predict outturns, and accounts close down. Excellent oral and written communication skills and ability to explain complex technical accounting to non-finance stakeholders Able to advise and influence senior decision makers on critical, finance issues. Proven ability to network, persuade, influence and negotiate. Self-starter and proactive - able to establish themselves and their support activities within their customer working environment. Proven ability to meet tight deadlines within unpredictable and demanding environments whilst delivering high quality products Able to establish effective working relationships with Finance colleagues and a range of stakeholders to support delivery of business outcomes. Strong finance analytical skills to interpret the financial information available, to identify problems and opportunities, and propose potential solutions. Confidence to challenge at senior levels when appropriate. Experience of managing and developing the work of an Assistant Accountant. Job Offer Mostly remote based working job career progression Very impressive contributory pension scheme (LGPS) generous annual leave allowance discounts for everyday spend on-site gyms and a range of sports clubs generous and supportive parental leave financial and mental wellbeing guidance and support discounted contributory healthcare scheme
time left to apply End Date: July 11, 2025 (28 days left to apply) job requisition id R The Head of FP&A (Financial Planning & Analysis) is a key and senior position within LSEG, in charge of providing strategic financial guidance and ensuring performance excellence across the organisation. The Financial Planning & Analysis team is undergoing significant transformation, driven by Project Beacon and the automation capabilities provided by Oracle Fusion. Head of FP&A will drive adoption, define new requirements and ensure optimal use of the new EPM tool We are constantly looking for efficiencies across the group, achieving full scalability of our multi assets and products. In this role there will be a need to lead the organisation through this, through benchmarking as well as using product profitability. Separately, LSEG's capital investment planning process is undergoing a significant end-to-end review. The delivery and execution of this will be driven through the Head of Group FP&A, who will have the responsibility to transform our Capex process to be more agile and offering ways of prioritising in order to maximise returns and impact, while safeguarding the regulatory maintenance work that needs to happen every year. Role Responsibilities & Key Accountabilities Strategic Financial Leadership: Collaborate closely with the Chief Financial Officer (CFO) to shape and execute key strategic initiatives, leveraging financial insights to drive business performance and long-term value creation. Influencing Partner: Act as a key partner to senior stakeholders across the organization, providing expert financial guidance and recommendations to support decision-making at the highest levels. Transformation Leader: Design and execute the roll-out of the revised group-wide performance management approach, driving technical and behavioural change across all levels of the organisation. Integrate profitability and insights into our performance management approach, fully leveraging the EPM tooling provided by Beacon. Lead the implementation and roll-out of the Group's revised investment planning process Planning and Forecasting Excellence: Lead the planning and forecasting processes, leveraging advanced tools and techniques to enhance accuracy and efficiency. Challenge existing assumptions, simplify complex concepts, and foster innovative thinking to create what best looks like for the organization's financial future. Reporting and Analysis: Oversee the preparation of monthly and quarterly reports, delivering actionable insights to senior management and the board. Prepare board materials with clarity and precision. Capital Allocation: Take a leadership role in the capital allocation process, evaluating investment opportunities and optimizing resource allocation to maximize shareholder value. Budgeting and Efficiency enhancement: challenge exiting budget assumptions and drive initiatives to identify operational efficiencies and cost-saving opportunities with the organisation. Qualifications & Experience Senior Leadership Experience: Extensive experience in senior financial planning and analysis roles within complex, multinational organizations. Proven ability to influence and drive change at the highest levels. Stakeholder Management: Exceptional stakeholder management skills with a demonstrated ability to build strong relationships and effectively communicate financial concepts to senior executives and board members Strategic Thinking: Strategic mindset with a focus on driving business performance and shaping the future direction of the organization. Ability to challenge assumptions, simplify complex concepts, and foster innovative thinking to create what best looks like for the organization Technical Proficiency: Robust understanding of applying financial modelling techniques in a complex environment and experience of investment planning methodology and execution. The introduction of driver-based and rolling forecasts, requires advanced proficiency in financial modeling, forecasting techniques, and financial planning tools. Driver based and rolling forecast are being implementing this year, ideally the candidate has implemented and used successfully EPMs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. HOW TO APPLY? If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us. If there is nothing that currently suits you, feel free to send us your Resume/CV About Us LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our organisation Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions Where we work LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more
Jun 13, 2025
Full time
time left to apply End Date: July 11, 2025 (28 days left to apply) job requisition id R The Head of FP&A (Financial Planning & Analysis) is a key and senior position within LSEG, in charge of providing strategic financial guidance and ensuring performance excellence across the organisation. The Financial Planning & Analysis team is undergoing significant transformation, driven by Project Beacon and the automation capabilities provided by Oracle Fusion. Head of FP&A will drive adoption, define new requirements and ensure optimal use of the new EPM tool We are constantly looking for efficiencies across the group, achieving full scalability of our multi assets and products. In this role there will be a need to lead the organisation through this, through benchmarking as well as using product profitability. Separately, LSEG's capital investment planning process is undergoing a significant end-to-end review. The delivery and execution of this will be driven through the Head of Group FP&A, who will have the responsibility to transform our Capex process to be more agile and offering ways of prioritising in order to maximise returns and impact, while safeguarding the regulatory maintenance work that needs to happen every year. Role Responsibilities & Key Accountabilities Strategic Financial Leadership: Collaborate closely with the Chief Financial Officer (CFO) to shape and execute key strategic initiatives, leveraging financial insights to drive business performance and long-term value creation. Influencing Partner: Act as a key partner to senior stakeholders across the organization, providing expert financial guidance and recommendations to support decision-making at the highest levels. Transformation Leader: Design and execute the roll-out of the revised group-wide performance management approach, driving technical and behavioural change across all levels of the organisation. Integrate profitability and insights into our performance management approach, fully leveraging the EPM tooling provided by Beacon. Lead the implementation and roll-out of the Group's revised investment planning process Planning and Forecasting Excellence: Lead the planning and forecasting processes, leveraging advanced tools and techniques to enhance accuracy and efficiency. Challenge existing assumptions, simplify complex concepts, and foster innovative thinking to create what best looks like for the organization's financial future. Reporting and Analysis: Oversee the preparation of monthly and quarterly reports, delivering actionable insights to senior management and the board. Prepare board materials with clarity and precision. Capital Allocation: Take a leadership role in the capital allocation process, evaluating investment opportunities and optimizing resource allocation to maximize shareholder value. Budgeting and Efficiency enhancement: challenge exiting budget assumptions and drive initiatives to identify operational efficiencies and cost-saving opportunities with the organisation. Qualifications & Experience Senior Leadership Experience: Extensive experience in senior financial planning and analysis roles within complex, multinational organizations. Proven ability to influence and drive change at the highest levels. Stakeholder Management: Exceptional stakeholder management skills with a demonstrated ability to build strong relationships and effectively communicate financial concepts to senior executives and board members Strategic Thinking: Strategic mindset with a focus on driving business performance and shaping the future direction of the organization. Ability to challenge assumptions, simplify complex concepts, and foster innovative thinking to create what best looks like for the organization Technical Proficiency: Robust understanding of applying financial modelling techniques in a complex environment and experience of investment planning methodology and execution. The introduction of driver-based and rolling forecasts, requires advanced proficiency in financial modeling, forecasting techniques, and financial planning tools. Driver based and rolling forecast are being implementing this year, ideally the candidate has implemented and used successfully EPMs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. HOW TO APPLY? If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us. If there is nothing that currently suits you, feel free to send us your Resume/CV About Us LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our organisation Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions Where we work LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more
Job Title: D365 Principal Finance Business Consultant Location: Home-basedwith travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service), Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites -expensed at 45p per mile from home address (excluding travel to any ColumbusOffice within 35mi) THRIVE, GROW and SHAPE THE FUTURE Diversity and Inclusion are close to our hearts. By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future . Columbus Dynamics team, At Columbus, we value collaboration, trust-building, curiosity, and deliveringcustomer success. By joining our Dynamics team, you will have the opportunity to contribute to these values while continuously developing your skills and knowledge. Right from day one, you're welcomed into a team of supportive and friendly colleagues who share the same enthusiasm to deliver customer success . So get ready for a journey filled with diverse projects , each bringing a new challenge, a fresh team to collaborate with, and innovative functionalities to master. The growth opportunities are endless , allowing you to connect with colleagues from around the world and fostering a truly global perspective. The role of D365 Principal Finance Consultant As a Principal Consultant, you'll take ownership of complex D365 Finance projects, bringing clarity to clients, mentoring your team, and guiding solutions from concept to go-live. You'll lead scoping sessions, influence design and architecture, and ensure delivery meets the highest standards. You'll be a trusted advisor, helping our clients optimise their finance operations and realise long-term value. You'll also play a key role internally: coaching consultants, contributing to our best practices, and helping us grow. You'll work across industries, collaborate with talented colleagues, and have space to shape your career in the direction that excites you, whether that's thought leadership, solution design, or strategic consulting. Travel and Hybrid Working We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK. We continue to offer our customers onsite consultancy time if requested, so flexibility around travel and overnight stays is expected, dependent on the project requirements. Onsite time is planned ahead of time, within 2-week blocks, so you know well in advance where you will be working. We encourage those in customer-facing roles to aim to come into the office at least once a month, and alsoteam meetings and client meetings;however, you can work from Nottingham HQ or any Cubo officeregularly if you prefer, whichever suits you. About You (The Essentials) Experience of implementing D365 Finance modules within a customer orpartner environment Relevant finance and accounting qualifications Knowledge of working within the Manufacturing, Retail, Warehousing and Life Scienceindustries Being able to deliver complex ERP projects with the end result being a referenceable customer Ability to build and maintain effective working relationships with C-Level Stakeholders and become their Trusted Advisor. Experience with leading and guiding a team, offering advice and being a primary contact to customers beyond a core functional area. Full driver's licence and access to a vehicle Curious, looking to challenge the status quo and improve Collaborates well with both internal and external colleagues Committed to personal development and becoming a Trusted Advisor in your field. What we can offer You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance. At Columbus, you will get;- 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern air-conditioned office Spaces fully managed by Cubo (multiple UK locations) Free Barista Coffee and hot drinks made in-house Free Beer and Fizz every day (2 - 5pm) Casual Dress Code in our Offices Personal Pension Plan Life Assurance x4 Salary Cycle-to-Work Scheme £2,500 payment for successful candidate referrals Flexi-phone upgrade scheme (if eligible) Plus many many more (check out our careers pages for details) Employee Wellbeing Program (terms apply) Free 24/7 Access to Cubo Gym(s) Vitality Medical Insurance Westfield Health Cash plan (includes an Employee Assistance Line), Mental health first aiders Virtual suggestion boxes Next Steps If this sounds like the role for you, then please drop a copy of your CV over today via our website and "Apply for this job" or CV not up-to-date? then apply using your LinkedIn profile in seconds. You may also be prompted to "Connect with us", but please don't worry if you don't have the time; it does not impact your application. In the meantime, check us out on Instagram or Linked In STAY CURIOUS , COLLABORATE , BUILD TRUST , and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: SeniorFSA, Senior Business Consultant, Senior Finance Business Consultant, Senior D365 Consultant Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus has access to a range of market-leading resources, training and certifications. As well as a host of awards, Columbus has twice been named partner of the year by Microsoft. As Microsoft Inner Circle members, Columbus has been recognised as part of an elite category of partners. This honour is only awarded to the very best in the industry for thought leadership, innovation and dedication, with Inner Circle partners representing only the Top 1% of the Microsoft ecosystem.
Jun 11, 2025
Full time
Job Title: D365 Principal Finance Business Consultant Location: Home-basedwith travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service), Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites -expensed at 45p per mile from home address (excluding travel to any ColumbusOffice within 35mi) THRIVE, GROW and SHAPE THE FUTURE Diversity and Inclusion are close to our hearts. By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future . Columbus Dynamics team, At Columbus, we value collaboration, trust-building, curiosity, and deliveringcustomer success. By joining our Dynamics team, you will have the opportunity to contribute to these values while continuously developing your skills and knowledge. Right from day one, you're welcomed into a team of supportive and friendly colleagues who share the same enthusiasm to deliver customer success . So get ready for a journey filled with diverse projects , each bringing a new challenge, a fresh team to collaborate with, and innovative functionalities to master. The growth opportunities are endless , allowing you to connect with colleagues from around the world and fostering a truly global perspective. The role of D365 Principal Finance Consultant As a Principal Consultant, you'll take ownership of complex D365 Finance projects, bringing clarity to clients, mentoring your team, and guiding solutions from concept to go-live. You'll lead scoping sessions, influence design and architecture, and ensure delivery meets the highest standards. You'll be a trusted advisor, helping our clients optimise their finance operations and realise long-term value. You'll also play a key role internally: coaching consultants, contributing to our best practices, and helping us grow. You'll work across industries, collaborate with talented colleagues, and have space to shape your career in the direction that excites you, whether that's thought leadership, solution design, or strategic consulting. Travel and Hybrid Working We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK. We continue to offer our customers onsite consultancy time if requested, so flexibility around travel and overnight stays is expected, dependent on the project requirements. Onsite time is planned ahead of time, within 2-week blocks, so you know well in advance where you will be working. We encourage those in customer-facing roles to aim to come into the office at least once a month, and alsoteam meetings and client meetings;however, you can work from Nottingham HQ or any Cubo officeregularly if you prefer, whichever suits you. About You (The Essentials) Experience of implementing D365 Finance modules within a customer orpartner environment Relevant finance and accounting qualifications Knowledge of working within the Manufacturing, Retail, Warehousing and Life Scienceindustries Being able to deliver complex ERP projects with the end result being a referenceable customer Ability to build and maintain effective working relationships with C-Level Stakeholders and become their Trusted Advisor. Experience with leading and guiding a team, offering advice and being a primary contact to customers beyond a core functional area. Full driver's licence and access to a vehicle Curious, looking to challenge the status quo and improve Collaborates well with both internal and external colleagues Committed to personal development and becoming a Trusted Advisor in your field. What we can offer You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance. At Columbus, you will get;- 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern air-conditioned office Spaces fully managed by Cubo (multiple UK locations) Free Barista Coffee and hot drinks made in-house Free Beer and Fizz every day (2 - 5pm) Casual Dress Code in our Offices Personal Pension Plan Life Assurance x4 Salary Cycle-to-Work Scheme £2,500 payment for successful candidate referrals Flexi-phone upgrade scheme (if eligible) Plus many many more (check out our careers pages for details) Employee Wellbeing Program (terms apply) Free 24/7 Access to Cubo Gym(s) Vitality Medical Insurance Westfield Health Cash plan (includes an Employee Assistance Line), Mental health first aiders Virtual suggestion boxes Next Steps If this sounds like the role for you, then please drop a copy of your CV over today via our website and "Apply for this job" or CV not up-to-date? then apply using your LinkedIn profile in seconds. You may also be prompted to "Connect with us", but please don't worry if you don't have the time; it does not impact your application. In the meantime, check us out on Instagram or Linked In STAY CURIOUS , COLLABORATE , BUILD TRUST , and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: SeniorFSA, Senior Business Consultant, Senior Finance Business Consultant, Senior D365 Consultant Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus has access to a range of market-leading resources, training and certifications. As well as a host of awards, Columbus has twice been named partner of the year by Microsoft. As Microsoft Inner Circle members, Columbus has been recognised as part of an elite category of partners. This honour is only awarded to the very best in the industry for thought leadership, innovation and dedication, with Inner Circle partners representing only the Top 1% of the Microsoft ecosystem.
Job Title: D365 Principal Warehouse Business Consultant Location: Home-basedwith travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service), Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites -expensed at 45p per mile from home address (excluding travel to any ColumbusOffice within 35mi) THRIVE, GROW and SHAPE THE FUTURE Diversity and Inclusion are close to our hearts. By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future . Columbus Dynamics team, At Columbus, we value collaboration, trust-building, curiosity, and deliveringcustomer success. By joining our Dynamics team, you will have the opportunity to contribute to these values while continuously developing your skills and knowledge. Right from day one, you're welcomed into a team of supportive and friendly colleagues who share the same enthusiasm to deliver customer success . So get ready for a journey filled with diverse projects , each bringing a new challenge, a fresh team to collaborate with, and innovative functionalities to master. The growth opportunities are endless , allowing you to connect with colleagues from around the world and fostering a truly global perspective. The role of D365 Principal Warehouse Consultant As a Principal Consultant, you'll take ownership of complex D365 Warehouse projects, bringing clarity to clients, mentoring your team, and guiding solutions from concept to go-live. You'll lead scoping sessions, influence design and architecture, and ensure delivery meets the highest standards. You'll be a trusted advisor, helping our clients optimise their finance operations and realise long-term value. You'll also play a key role internally: coaching consultants, contributing to our best practices, and helping us grow. You'll work across industries, collaborate with talented colleagues, and have space to shape your career in the direction that excites you, whether that's thought leadership, solution design, or strategic consulting. Travel and Hybrid Working We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK. We continue to offer our customers onsite consultancy time if requested, so flexibility around travel and overnight stays is expected, dependent on the project requirements. Onsite time is planned ahead of time, within 2-week blocks, so you know well in advance where you will be working. We encourage those in customer-facing roles to aim to come into the office at least once a month, and alsoteam meetings and client meetings;however, you can work from Nottingham HQ or any Cubo officeregularly if you prefer, whichever suits you. About You (The Essentials) Experience in implementing D365 Warehouse modules within a customer orpartner environment Knowledge of working within the Manufacturing, Retail, Warehousing and Life Scienceindustries Being able to deliver complex ERP projects with the end result being a referenceable customer Ability to build and maintain effective working relationships with C-Level Stakeholders and become their Trusted Advisor. Experience with leading and guiding a team, offering advice and being a primary contact to customers beyond a core functional area. Full driver's licence and access to a vehicle Curious, looking to challenge the status quo and improve Collaborates well with both internal and external colleagues Committed to personal development and becoming a Trusted Advisor in your field. What we can offer You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance. At Columbus, you will get;- 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern air-conditioned office Spaces fully managed by Cubo (multiple UK locations) Free Barista Coffee and hot drinks made in-house Free Beer and Fizz every day (2 - 5pm) Casual Dress Code in our Offices Personal Pension Plan Life Assurance x4 Salary Cycle-to-Work Scheme £2,500 payment for successful candidate referrals Flexi-phone upgrade scheme (if eligible) Plus many many more (check out our careers pages for details) Employee Wellbeing Program (terms apply) Free 24/7 Access to Cubo Gym(s) Vitality Medical Insurance Westfield Health Cash plan (includes an Employee Assistance Line), Mental health first aiders Virtual suggestion boxes Next Steps If this sounds like the role for you, then please drop a copy of your CV over today via our website and "Apply for this job" or CV not up-to-date? then apply using your LinkedIn profile in seconds. You may also be prompted to "Connect with us", but please don't worry if you don't have the time; it does not impact your application. In the meantime, check us out on Instagram or Linked In STAY CURIOUS , COLLABORATE , BUILD TRUST , and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: SeniorFSA, Senior Business Consultant, Senior Finance Business Consultant, Senior D365 Consultant Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus has access to a range of market-leading resources, training and certifications. As well as a host of awards, Columbus has twice been named partner of the year by Microsoft. As Microsoft Inner Circle members, Columbus has been recognised as part of an elite category of partners. This honour is only awarded to the very best in the industry for thought leadership, innovation and dedication, with Inner Circle partners representing only the Top 1% of the Microsoft ecosystem.
Jun 11, 2025
Full time
Job Title: D365 Principal Warehouse Business Consultant Location: Home-basedwith travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service), Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites -expensed at 45p per mile from home address (excluding travel to any ColumbusOffice within 35mi) THRIVE, GROW and SHAPE THE FUTURE Diversity and Inclusion are close to our hearts. By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future . Columbus Dynamics team, At Columbus, we value collaboration, trust-building, curiosity, and deliveringcustomer success. By joining our Dynamics team, you will have the opportunity to contribute to these values while continuously developing your skills and knowledge. Right from day one, you're welcomed into a team of supportive and friendly colleagues who share the same enthusiasm to deliver customer success . So get ready for a journey filled with diverse projects , each bringing a new challenge, a fresh team to collaborate with, and innovative functionalities to master. The growth opportunities are endless , allowing you to connect with colleagues from around the world and fostering a truly global perspective. The role of D365 Principal Warehouse Consultant As a Principal Consultant, you'll take ownership of complex D365 Warehouse projects, bringing clarity to clients, mentoring your team, and guiding solutions from concept to go-live. You'll lead scoping sessions, influence design and architecture, and ensure delivery meets the highest standards. You'll be a trusted advisor, helping our clients optimise their finance operations and realise long-term value. You'll also play a key role internally: coaching consultants, contributing to our best practices, and helping us grow. You'll work across industries, collaborate with talented colleagues, and have space to shape your career in the direction that excites you, whether that's thought leadership, solution design, or strategic consulting. Travel and Hybrid Working We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK. We continue to offer our customers onsite consultancy time if requested, so flexibility around travel and overnight stays is expected, dependent on the project requirements. Onsite time is planned ahead of time, within 2-week blocks, so you know well in advance where you will be working. We encourage those in customer-facing roles to aim to come into the office at least once a month, and alsoteam meetings and client meetings;however, you can work from Nottingham HQ or any Cubo officeregularly if you prefer, whichever suits you. About You (The Essentials) Experience in implementing D365 Warehouse modules within a customer orpartner environment Knowledge of working within the Manufacturing, Retail, Warehousing and Life Scienceindustries Being able to deliver complex ERP projects with the end result being a referenceable customer Ability to build and maintain effective working relationships with C-Level Stakeholders and become their Trusted Advisor. Experience with leading and guiding a team, offering advice and being a primary contact to customers beyond a core functional area. Full driver's licence and access to a vehicle Curious, looking to challenge the status quo and improve Collaborates well with both internal and external colleagues Committed to personal development and becoming a Trusted Advisor in your field. What we can offer You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance. At Columbus, you will get;- 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern air-conditioned office Spaces fully managed by Cubo (multiple UK locations) Free Barista Coffee and hot drinks made in-house Free Beer and Fizz every day (2 - 5pm) Casual Dress Code in our Offices Personal Pension Plan Life Assurance x4 Salary Cycle-to-Work Scheme £2,500 payment for successful candidate referrals Flexi-phone upgrade scheme (if eligible) Plus many many more (check out our careers pages for details) Employee Wellbeing Program (terms apply) Free 24/7 Access to Cubo Gym(s) Vitality Medical Insurance Westfield Health Cash plan (includes an Employee Assistance Line), Mental health first aiders Virtual suggestion boxes Next Steps If this sounds like the role for you, then please drop a copy of your CV over today via our website and "Apply for this job" or CV not up-to-date? then apply using your LinkedIn profile in seconds. You may also be prompted to "Connect with us", but please don't worry if you don't have the time; it does not impact your application. In the meantime, check us out on Instagram or Linked In STAY CURIOUS , COLLABORATE , BUILD TRUST , and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: SeniorFSA, Senior Business Consultant, Senior Finance Business Consultant, Senior D365 Consultant Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus has access to a range of market-leading resources, training and certifications. As well as a host of awards, Columbus has twice been named partner of the year by Microsoft. As Microsoft Inner Circle members, Columbus has been recognised as part of an elite category of partners. This honour is only awarded to the very best in the industry for thought leadership, innovation and dedication, with Inner Circle partners representing only the Top 1% of the Microsoft ecosystem.
Job Title: D365 Principal Finance Business Consultant Location: Home-basedwith travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service), Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites -expensed at 45p per mile from home address (excluding travel to any ColumbusOffice within 35mi) THRIVE, GROW and SHAPE THE FUTURE Diversity and Inclusion are close to our hearts. By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future . Columbus Dynamics team, At Columbus, we value collaboration, trust-building, curiosity, and deliveringcustomer success. By joining our Dynamics team, you will have the opportunity to contribute to these values while continuously developing your skills and knowledge. Right from day one, you're welcomed into a team of supportive and friendly colleagues who share the same enthusiasm to deliver customer success . So get ready for a journey filled with diverse projects , each bringing a new challenge, a fresh team to collaborate with, and innovative functionalities to master. The growth opportunities are endless , allowing you to connect with colleagues from around the world and fostering a truly global perspective. The role of D365 Principal Finance Consultant As a Principal Consultant, you'll take ownership of complex D365 Finance projects, bringing clarity to clients, mentoring your team, and guiding solutions from concept to go-live. You'll lead scoping sessions, influence design and architecture, and ensure delivery meets the highest standards. You'll be a trusted advisor, helping our clients optimise their finance operations and realise long-term value. You'll also play a key role internally: coaching consultants, contributing to our best practices, and helping us grow. You'll work across industries, collaborate with talented colleagues, and have space to shape your career in the direction that excites you, whether that's thought leadership, solution design, or strategic consulting. Travel and Hybrid Working We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK. We continue to offer our customers onsite consultancy time if requested, so flexibility around travel and overnight stays is expected, dependent on the project requirements. Onsite time is planned ahead of time, within 2-week blocks, so you know well in advance where you will be working. We encourage those in customer-facing roles to aim to come into the office at least once a month, and alsoteam meetings and client meetings;however, you can work from Nottingham HQ or any Cubo officeregularly if you prefer, whichever suits you. About You (The Essentials) Experience of implementing D365 Finance modules within a customer orpartner environment Relevant finance and accounting qualifications Knowledge of working within the Manufacturing, Retail, Warehousing and Life Scienceindustries Being able to deliver complex ERP projects with the end result being a referenceable customer Ability to build and maintain effective working relationships with C-Level Stakeholders and become their Trusted Advisor. Experience with leading and guiding a team, offering advice and being a primary contact to customers beyond a core functional area. Full driver's licence and access to a vehicle Curious, looking to challenge the status quo and improve Collaborates well with both internal and external colleagues Committed to personal development and becoming a Trusted Advisor in your field. What we can offer You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance. At Columbus, you will get;- 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern air-conditioned office Spaces fully managed by Cubo (multiple UK locations) Free Barista Coffee and hot drinks made in-house Free Beer and Fizz every day (2 - 5pm) Casual Dress Code in our Offices Personal Pension Plan Life Assurance x4 Salary Cycle-to-Work Scheme £2,500 payment for successful candidate referrals Flexi-phone upgrade scheme (if eligible) Plus many many more (check out our careers pages for details) Employee Wellbeing Program (terms apply) Free 24/7 Access to Cubo Gym(s) Vitality Medical Insurance Westfield Health Cash plan (includes an Employee Assistance Line), Mental health first aiders Virtual suggestion boxes Next Steps If this sounds like the role for you, then please drop a copy of your CV over today via our website and "Apply for this job" or CV not up-to-date? then apply using your LinkedIn profile in seconds. You may also be prompted to "Connect with us", but please don't worry if you don't have the time; it does not impact your application. In the meantime, check us out on Instagram or Linked In STAY CURIOUS , COLLABORATE , BUILD TRUST , and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: SeniorFSA, Senior Business Consultant, Senior Finance Business Consultant, Senior D365 Consultant Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus has access to a range of market-leading resources, training and certifications. As well as a host of awards, Columbus has twice been named partner of the year by Microsoft. As Microsoft Inner Circle members, Columbus has been recognised as part of an elite category of partners. This honour is only awarded to the very best in the industry for thought leadership, innovation and dedication, with Inner Circle partners representing only the Top 1% of the Microsoft ecosystem.
Jun 11, 2025
Full time
Job Title: D365 Principal Finance Business Consultant Location: Home-basedwith travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service), Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites -expensed at 45p per mile from home address (excluding travel to any ColumbusOffice within 35mi) THRIVE, GROW and SHAPE THE FUTURE Diversity and Inclusion are close to our hearts. By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future . Columbus Dynamics team, At Columbus, we value collaboration, trust-building, curiosity, and deliveringcustomer success. By joining our Dynamics team, you will have the opportunity to contribute to these values while continuously developing your skills and knowledge. Right from day one, you're welcomed into a team of supportive and friendly colleagues who share the same enthusiasm to deliver customer success . So get ready for a journey filled with diverse projects , each bringing a new challenge, a fresh team to collaborate with, and innovative functionalities to master. The growth opportunities are endless , allowing you to connect with colleagues from around the world and fostering a truly global perspective. The role of D365 Principal Finance Consultant As a Principal Consultant, you'll take ownership of complex D365 Finance projects, bringing clarity to clients, mentoring your team, and guiding solutions from concept to go-live. You'll lead scoping sessions, influence design and architecture, and ensure delivery meets the highest standards. You'll be a trusted advisor, helping our clients optimise their finance operations and realise long-term value. You'll also play a key role internally: coaching consultants, contributing to our best practices, and helping us grow. You'll work across industries, collaborate with talented colleagues, and have space to shape your career in the direction that excites you, whether that's thought leadership, solution design, or strategic consulting. Travel and Hybrid Working We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK. We continue to offer our customers onsite consultancy time if requested, so flexibility around travel and overnight stays is expected, dependent on the project requirements. Onsite time is planned ahead of time, within 2-week blocks, so you know well in advance where you will be working. We encourage those in customer-facing roles to aim to come into the office at least once a month, and alsoteam meetings and client meetings;however, you can work from Nottingham HQ or any Cubo officeregularly if you prefer, whichever suits you. About You (The Essentials) Experience of implementing D365 Finance modules within a customer orpartner environment Relevant finance and accounting qualifications Knowledge of working within the Manufacturing, Retail, Warehousing and Life Scienceindustries Being able to deliver complex ERP projects with the end result being a referenceable customer Ability to build and maintain effective working relationships with C-Level Stakeholders and become their Trusted Advisor. Experience with leading and guiding a team, offering advice and being a primary contact to customers beyond a core functional area. Full driver's licence and access to a vehicle Curious, looking to challenge the status quo and improve Collaborates well with both internal and external colleagues Committed to personal development and becoming a Trusted Advisor in your field. What we can offer You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance. At Columbus, you will get;- 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern air-conditioned office Spaces fully managed by Cubo (multiple UK locations) Free Barista Coffee and hot drinks made in-house Free Beer and Fizz every day (2 - 5pm) Casual Dress Code in our Offices Personal Pension Plan Life Assurance x4 Salary Cycle-to-Work Scheme £2,500 payment for successful candidate referrals Flexi-phone upgrade scheme (if eligible) Plus many many more (check out our careers pages for details) Employee Wellbeing Program (terms apply) Free 24/7 Access to Cubo Gym(s) Vitality Medical Insurance Westfield Health Cash plan (includes an Employee Assistance Line), Mental health first aiders Virtual suggestion boxes Next Steps If this sounds like the role for you, then please drop a copy of your CV over today via our website and "Apply for this job" or CV not up-to-date? then apply using your LinkedIn profile in seconds. You may also be prompted to "Connect with us", but please don't worry if you don't have the time; it does not impact your application. In the meantime, check us out on Instagram or Linked In STAY CURIOUS , COLLABORATE , BUILD TRUST , and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: SeniorFSA, Senior Business Consultant, Senior Finance Business Consultant, Senior D365 Consultant Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus has access to a range of market-leading resources, training and certifications. As well as a host of awards, Columbus has twice been named partner of the year by Microsoft. As Microsoft Inner Circle members, Columbus has been recognised as part of an elite category of partners. This honour is only awarded to the very best in the industry for thought leadership, innovation and dedication, with Inner Circle partners representing only the Top 1% of the Microsoft ecosystem.
The Events team sits within the Insight and Strategic Development team whose purpose is to maximise Alzheimer s Research UK s income by driving collaborative, efficient and sustainable ways of working. This team of experts works alongside the whole organisation and is fundamental to the delivery of our ambition. The Events Officer will work closely with the Events Manager in the development and delivery of a first-class events programme for Alzheimer s Research UK, ensuring a consistent, professional, and highly engaging supporter experience. This role involves management of events, as well as supporting other teams across the fundraising directorate on their events scoping, planning and delivery. Main duties and responsibilities of the role: Responsible for the development, management, delivery and evaluation of events within the Events Calendar, including dinners, receptions, webinars and other events as required Support in management and delivery of events managed by other members of Events team as required. Work alongside the Events Manager and the conference working group on developing, management and delivering of the Research Conference. Work alongside the Events Executive to ensure the Events inbox is utilised and RSVPs are responded to in a timely manner Responsible for team use of the databases including Salesforce and EventsAir, by monitoring and reporting on events activity Undertake any other relevant duties and projects delegated by the Events Manager in line with the responsibilities of the post To brief the senior leadership team, scientists, clinicians, speakers, staff and volunteers ahead of each event Regular attendance at events; this will include some travel and work outside of ordinary working hours What we are looking for: Experience in the events industry, both online and in-person Planning and delivery of online events via Zoom, Teams or similar. Confident working with computers, extensive knowledge of Word, Excel and Outlook Co-ordinating projects or events, particularly large-scale events of 200+ attendees. Delivering activity against and monitoring a budget. Excellent project management skills Ability to prioritise and effectively manage multiple tasks. Excellent attention to detail. Strong communication skills, both written and verbal; with a natural ability to articulate ideas, problems and solutions Good interpersonal skills, ability to interact with different stakeholders and significant stakeholder management experience. Strong organisational and analytical skills. Able to use creativity, innovation and resourcefulness to identify opportunities. Collaborative, sharing knowledge and ideas with colleagues. A team player, you work well as part of a team as well as being proactive and work independently. Flexibility and adaptability within the role when required. Willingness and ability to work at events, often outside of core working hours. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £28,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 2nd March 2025 , with interviews likely to be held week commencing the 10th March 2025 . We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised. Please however note we are unable to anonymise the application question which you are required to complete. When answering this question please remove any personal information, including your name. All questions answered as part of your application are also anonymised and not shared with the hiring panel. The hiring panel will only be made aware of your name and address once you are invited for an interview. Should you need any adjustments at either the application or interview stage, then please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement and were also listed in the prestigious Best Companies lists: • 48th in the 100 Best Large Companies to Work For in the UK. • 19th in the 100 Best Companies to Work For in the East of England. • 3rd in the 50 Best Companies to Work For in the Charity Sector. In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact. In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic. In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. ARUK really does look after its people, where you will be able to add value and make a difference. To view further details about working for us and the benefits we offer, please visit Alzheimer s Research UK
Feb 19, 2025
Full time
The Events team sits within the Insight and Strategic Development team whose purpose is to maximise Alzheimer s Research UK s income by driving collaborative, efficient and sustainable ways of working. This team of experts works alongside the whole organisation and is fundamental to the delivery of our ambition. The Events Officer will work closely with the Events Manager in the development and delivery of a first-class events programme for Alzheimer s Research UK, ensuring a consistent, professional, and highly engaging supporter experience. This role involves management of events, as well as supporting other teams across the fundraising directorate on their events scoping, planning and delivery. Main duties and responsibilities of the role: Responsible for the development, management, delivery and evaluation of events within the Events Calendar, including dinners, receptions, webinars and other events as required Support in management and delivery of events managed by other members of Events team as required. Work alongside the Events Manager and the conference working group on developing, management and delivering of the Research Conference. Work alongside the Events Executive to ensure the Events inbox is utilised and RSVPs are responded to in a timely manner Responsible for team use of the databases including Salesforce and EventsAir, by monitoring and reporting on events activity Undertake any other relevant duties and projects delegated by the Events Manager in line with the responsibilities of the post To brief the senior leadership team, scientists, clinicians, speakers, staff and volunteers ahead of each event Regular attendance at events; this will include some travel and work outside of ordinary working hours What we are looking for: Experience in the events industry, both online and in-person Planning and delivery of online events via Zoom, Teams or similar. Confident working with computers, extensive knowledge of Word, Excel and Outlook Co-ordinating projects or events, particularly large-scale events of 200+ attendees. Delivering activity against and monitoring a budget. Excellent project management skills Ability to prioritise and effectively manage multiple tasks. Excellent attention to detail. Strong communication skills, both written and verbal; with a natural ability to articulate ideas, problems and solutions Good interpersonal skills, ability to interact with different stakeholders and significant stakeholder management experience. Strong organisational and analytical skills. Able to use creativity, innovation and resourcefulness to identify opportunities. Collaborative, sharing knowledge and ideas with colleagues. A team player, you work well as part of a team as well as being proactive and work independently. Flexibility and adaptability within the role when required. Willingness and ability to work at events, often outside of core working hours. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £28,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 2nd March 2025 , with interviews likely to be held week commencing the 10th March 2025 . We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised. Please however note we are unable to anonymise the application question which you are required to complete. When answering this question please remove any personal information, including your name. All questions answered as part of your application are also anonymised and not shared with the hiring panel. The hiring panel will only be made aware of your name and address once you are invited for an interview. Should you need any adjustments at either the application or interview stage, then please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement and were also listed in the prestigious Best Companies lists: • 48th in the 100 Best Large Companies to Work For in the UK. • 19th in the 100 Best Companies to Work For in the East of England. • 3rd in the 50 Best Companies to Work For in the Charity Sector. In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact. In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic. In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. ARUK really does look after its people, where you will be able to add value and make a difference. To view further details about working for us and the benefits we offer, please visit Alzheimer s Research UK
THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. WHY JOIN US? We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility - building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 600 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! THE ROLE Our high-growth automotive tech scale-up is seeking a hands-on Commercial Finance Manager to support the next phase of rapid expansion. Backed by a recent $52m investment, we're building a best-in-class commercial finance function to support our ambitious growth plans. You'll be responsible for partnering with the impressive Chief Customer & Marketing Officer (CCMO) who is responsible for the largest cost base in the business, the key revenue driver across our core Get Your Car (GYC) and Sell My Car (SMC) business units. You will provide best in class financial analysis and strategic guidance to ensure we achieve our corporate finance goals. If you thrive in a fast-paced environment and are passionate about owning and having a meaningful impact on the business, this is the opportunity for you. WHAT YOU'LL DO Partner with the CCMO to ensure deep understanding of their P&L and implications of decisions as we navigate ambitious growth plans Hold the CCMO accountable for our long run marketing spend & marketing team efficiency goals, as determined by the long term plan Be the conduit between Group FP&A and the Customer & Marketing ensuring they are aligned on forecast expectations Use financial & commercial acumen to support strategic decision in the marketing org Champion customer metrics in the business Financial support on tactical marketing spend decisions COMPETENCIES Senior Stakeholder Management, Influence & Negotiation: Relationship building & executive maturity to effectively challenge stakeholders to influence decision-making and challenge assumptions diplomatically Modelling & Analytics: Tech savvy & competent in best-in-class analytical methods & software Communication: Effective written and verbal communication & ability to clearly communicate complex financial information Strategic Vision: A good understanding of the broader business strategy and market dynamics Commercial Acumen: In-depth understanding of the business & market to connect risk & ops and support informed decisions Agile & Curious: Embrace change & leverage technology to improve processes & creative problem-solving SPECIFIC KNOWLEDGE & EXPERIENCE Customer Economics: Comprehensive understanding of customer definitions, CAC & LTV and using it as a conduit for growth Paid Marketing: Understanding of digital marketing including attribution methodologies, return metrics and the implications of decision making on the P&L Marketing Funnel: Knowledge of the marketing funnel and application to a consumer facing marketplace business NICE TO HAVE Cohort Modelling & experience with Market Mix Models Partnered with the CMO or senior stakeholder in the marketing sector Exposure to the media planning market & the dynamics of the key players WHAT YOU'LL NEED A positive & energetic individual who can thrive in a high-growth & exciting work environment An experienced finance business partner with a track record of fostering valuable, cross-functional relationships - experience in partnering with a senior marketing leader is a bonus Excellent written and verbal communication, with the ability to build & present a story to influence complex decisions Experience with marketing analytics, performance marketing & customer metrics (LTV, CAC) in a platform business is a strong advantage Critical thinker who can use analytical techniques to dive into the detail, draw informed decisions, and then zoom out to provide commercially minded recommendations Advanced financial modelling & presentation building, use of Google's Suite is a bonus Experience in a fast growth marketplace business with exposure to paid marketing is an advantage Qualified accountant with extensive post-qualification experience 4-5 years HIRING PROCESS Virtual Talent Screen with Talent Partner 1hr virtual or in-person interview - Experience & Values 2hr in-person Analytical Exercise & Interview 24hr Case Study exercise then 1hr in person presenting your results WHAT'S IN IT FOR YOU Hybrid working that works around you Competitive salary to fund that dream holiday to Bali Share options - when we thrive, so do you! Vitality Private Healthcare, for peace of mind Monthly coaching sessions with Spill - our mental wellbeing partner Enhanced holiday package, plus bank holidays 28 days of holiday 1 day for your wedding 1 day off when you move house - because moving's hard enough without work! 2 extra days on your third year anniversary 5 extra days on your tenth year anniversary Option to buy 3 extra days of holiday per year Work from abroad for a month (due to popular demand, this offer excludes the moon). Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies The latest tech (Macbook or Surface) Up to £500/€550 home office allowance for that massage chair you've been talking about A generous learning and development budget to help you master your craft Regular social events: tech lunch's, coffee with the exec sessions, book clubs, social events/anything else you pester us for Refer a friend, get paid. Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Feb 17, 2025
Full time
THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. WHY JOIN US? We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility - building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 600 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! THE ROLE Our high-growth automotive tech scale-up is seeking a hands-on Commercial Finance Manager to support the next phase of rapid expansion. Backed by a recent $52m investment, we're building a best-in-class commercial finance function to support our ambitious growth plans. You'll be responsible for partnering with the impressive Chief Customer & Marketing Officer (CCMO) who is responsible for the largest cost base in the business, the key revenue driver across our core Get Your Car (GYC) and Sell My Car (SMC) business units. You will provide best in class financial analysis and strategic guidance to ensure we achieve our corporate finance goals. If you thrive in a fast-paced environment and are passionate about owning and having a meaningful impact on the business, this is the opportunity for you. WHAT YOU'LL DO Partner with the CCMO to ensure deep understanding of their P&L and implications of decisions as we navigate ambitious growth plans Hold the CCMO accountable for our long run marketing spend & marketing team efficiency goals, as determined by the long term plan Be the conduit between Group FP&A and the Customer & Marketing ensuring they are aligned on forecast expectations Use financial & commercial acumen to support strategic decision in the marketing org Champion customer metrics in the business Financial support on tactical marketing spend decisions COMPETENCIES Senior Stakeholder Management, Influence & Negotiation: Relationship building & executive maturity to effectively challenge stakeholders to influence decision-making and challenge assumptions diplomatically Modelling & Analytics: Tech savvy & competent in best-in-class analytical methods & software Communication: Effective written and verbal communication & ability to clearly communicate complex financial information Strategic Vision: A good understanding of the broader business strategy and market dynamics Commercial Acumen: In-depth understanding of the business & market to connect risk & ops and support informed decisions Agile & Curious: Embrace change & leverage technology to improve processes & creative problem-solving SPECIFIC KNOWLEDGE & EXPERIENCE Customer Economics: Comprehensive understanding of customer definitions, CAC & LTV and using it as a conduit for growth Paid Marketing: Understanding of digital marketing including attribution methodologies, return metrics and the implications of decision making on the P&L Marketing Funnel: Knowledge of the marketing funnel and application to a consumer facing marketplace business NICE TO HAVE Cohort Modelling & experience with Market Mix Models Partnered with the CMO or senior stakeholder in the marketing sector Exposure to the media planning market & the dynamics of the key players WHAT YOU'LL NEED A positive & energetic individual who can thrive in a high-growth & exciting work environment An experienced finance business partner with a track record of fostering valuable, cross-functional relationships - experience in partnering with a senior marketing leader is a bonus Excellent written and verbal communication, with the ability to build & present a story to influence complex decisions Experience with marketing analytics, performance marketing & customer metrics (LTV, CAC) in a platform business is a strong advantage Critical thinker who can use analytical techniques to dive into the detail, draw informed decisions, and then zoom out to provide commercially minded recommendations Advanced financial modelling & presentation building, use of Google's Suite is a bonus Experience in a fast growth marketplace business with exposure to paid marketing is an advantage Qualified accountant with extensive post-qualification experience 4-5 years HIRING PROCESS Virtual Talent Screen with Talent Partner 1hr virtual or in-person interview - Experience & Values 2hr in-person Analytical Exercise & Interview 24hr Case Study exercise then 1hr in person presenting your results WHAT'S IN IT FOR YOU Hybrid working that works around you Competitive salary to fund that dream holiday to Bali Share options - when we thrive, so do you! Vitality Private Healthcare, for peace of mind Monthly coaching sessions with Spill - our mental wellbeing partner Enhanced holiday package, plus bank holidays 28 days of holiday 1 day for your wedding 1 day off when you move house - because moving's hard enough without work! 2 extra days on your third year anniversary 5 extra days on your tenth year anniversary Option to buy 3 extra days of holiday per year Work from abroad for a month (due to popular demand, this offer excludes the moon). Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies The latest tech (Macbook or Surface) Up to £500/€550 home office allowance for that massage chair you've been talking about A generous learning and development budget to help you master your craft Regular social events: tech lunch's, coffee with the exec sessions, book clubs, social events/anything else you pester us for Refer a friend, get paid. Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
The Senior Research Manager will work closely with the Head of Research Funding, leading a team focussed on research culture and engagement, as well as managing our scientific portfolio. This role is vital in advancing ARUK's research objectives and promoting engagement within with ARUK-funded research community. They will be working collaboratively with the Research Team and with other teams, including the Events Team, Science Communications team and Philanthropy teams. This role sits within the Research Funding team in the Research Directorate, an ambitious, supportive and friendly team that funds the best research to transform the lives of people affected by all forms of dementia. We re looking for someone with strong research management experience who is excited by the opportunities in the dementia research landscape. Main duties and responsibilities of the role: Scientific programme management Build and maintain strong external relationships with a network of ARUK scientists, clinicians, and senior stakeholders across the UK. Monitor progress and outputs of ARUK funded projects, supporting our Science Communication team to share progress on our funded research Using knowledge of funded research, work with the Strategic Programmes team to help evaluate the impact of funding in addressing ARUK research priorities. Gain a thorough understanding of the dementia research landscape, working with the wider Research team to make recommendations to drive the development and delivery of ARUK s research strategy Research culture and Early Career Researcher strategy Working closely with the Senior Research Manager (Grants), Design and lead a strategic programme aimed at fostering a positive research culture and supporting the development of Early Career Researchers (ECRs) within the dementia research field, including: Developing and implementing an ECR strategy that provides resources, mentorship, and growth opportunities for emerging researchers in dementia. Identifying and championing initiatives that support diversity, equity, and inclusivity within the research community. Establishing frameworks and activities that promote collaboration, transparency, and ethical research conduct across ARUK-funded projects. Research community engagement Develop an approach to grow engagement with researchers and strengthen connections with the wider research community Support the Research Engagement Manager and wider teams to deliver activities to promote awareness of the organisation, encourage collaboration, and produce impactful resources, to drive impactful scientific progress. Lead the advancement of ARUK s research conference, ensuring the programme reflects the latest scientific advances and strategic priorities. Management Responsibilities: Line management of a Research Officer and Research Engagement Manager, effectively delegating work to support delivery of their objectives Help to promote an inspiring team culture where personal development is prioritised What we are looking for: Strong science background, educated to degree level in a relevant subject (preferably with a postgraduate qualification or equivalent work experience) Experience and/or in-depth knowledge of biomedical or life sciences research, preferably in a relevant or related area Experience of research grant funding/management Excellent interpersonal and relationship management skills, with experience of building and managing relationships with a diverse range of stakeholders, at all levels of seniority. Experience of developing and delivering strategies, ability to spot opportunities and thinking beyond the immediate issue to look at broader topics or themes. Proven ability of planning, managing and delivering projects; ability to prioritise and manage multiple tasks, showing adaptability to meet challenging targets and deadlines. Strong communication skills with the ability to convey complex information to diverse audiences A team player who can collaborate effectively with a range of stakeholders internally and externally to deliver Excellent eye for detail with a focus on continuous improvement Excellent time management skills and ability to prioritise competing demands Ability to work independently Willingness to travel, including occasional overnight travel Commitment to ARUK s vision, mission and values Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary: Circa £53,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 2nd March 2025, with interviews likely to be held week commencing the 17th March 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation. We were also listed in the prestigious Best Companies lists: 18th in the 100 Best Large Companies to Work For in the UK. 10th in the 50 Best Companies to Work For in the East of England. 2nd in the 30 Best Companies to Work For in the Charity Sector. In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact. In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic. In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. ARUK really does look after its people, where you will be able to add value and make a difference. To view further details about working for us and the benefits we offer, please visit Alzheimer s Research UK
Feb 17, 2025
Full time
The Senior Research Manager will work closely with the Head of Research Funding, leading a team focussed on research culture and engagement, as well as managing our scientific portfolio. This role is vital in advancing ARUK's research objectives and promoting engagement within with ARUK-funded research community. They will be working collaboratively with the Research Team and with other teams, including the Events Team, Science Communications team and Philanthropy teams. This role sits within the Research Funding team in the Research Directorate, an ambitious, supportive and friendly team that funds the best research to transform the lives of people affected by all forms of dementia. We re looking for someone with strong research management experience who is excited by the opportunities in the dementia research landscape. Main duties and responsibilities of the role: Scientific programme management Build and maintain strong external relationships with a network of ARUK scientists, clinicians, and senior stakeholders across the UK. Monitor progress and outputs of ARUK funded projects, supporting our Science Communication team to share progress on our funded research Using knowledge of funded research, work with the Strategic Programmes team to help evaluate the impact of funding in addressing ARUK research priorities. Gain a thorough understanding of the dementia research landscape, working with the wider Research team to make recommendations to drive the development and delivery of ARUK s research strategy Research culture and Early Career Researcher strategy Working closely with the Senior Research Manager (Grants), Design and lead a strategic programme aimed at fostering a positive research culture and supporting the development of Early Career Researchers (ECRs) within the dementia research field, including: Developing and implementing an ECR strategy that provides resources, mentorship, and growth opportunities for emerging researchers in dementia. Identifying and championing initiatives that support diversity, equity, and inclusivity within the research community. Establishing frameworks and activities that promote collaboration, transparency, and ethical research conduct across ARUK-funded projects. Research community engagement Develop an approach to grow engagement with researchers and strengthen connections with the wider research community Support the Research Engagement Manager and wider teams to deliver activities to promote awareness of the organisation, encourage collaboration, and produce impactful resources, to drive impactful scientific progress. Lead the advancement of ARUK s research conference, ensuring the programme reflects the latest scientific advances and strategic priorities. Management Responsibilities: Line management of a Research Officer and Research Engagement Manager, effectively delegating work to support delivery of their objectives Help to promote an inspiring team culture where personal development is prioritised What we are looking for: Strong science background, educated to degree level in a relevant subject (preferably with a postgraduate qualification or equivalent work experience) Experience and/or in-depth knowledge of biomedical or life sciences research, preferably in a relevant or related area Experience of research grant funding/management Excellent interpersonal and relationship management skills, with experience of building and managing relationships with a diverse range of stakeholders, at all levels of seniority. Experience of developing and delivering strategies, ability to spot opportunities and thinking beyond the immediate issue to look at broader topics or themes. Proven ability of planning, managing and delivering projects; ability to prioritise and manage multiple tasks, showing adaptability to meet challenging targets and deadlines. Strong communication skills with the ability to convey complex information to diverse audiences A team player who can collaborate effectively with a range of stakeholders internally and externally to deliver Excellent eye for detail with a focus on continuous improvement Excellent time management skills and ability to prioritise competing demands Ability to work independently Willingness to travel, including occasional overnight travel Commitment to ARUK s vision, mission and values Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary: Circa £53,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 2nd March 2025, with interviews likely to be held week commencing the 17th March 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation. We were also listed in the prestigious Best Companies lists: 18th in the 100 Best Large Companies to Work For in the UK. 10th in the 50 Best Companies to Work For in the East of England. 2nd in the 30 Best Companies to Work For in the Charity Sector. In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact. In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic. In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. ARUK really does look after its people, where you will be able to add value and make a difference. To view further details about working for us and the benefits we offer, please visit Alzheimer s Research UK
What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We're looking for an experienced, empathetic, inspirational Head of Customer Operations to lead our 100-strong-and-rapidly-scaling, Customer Operations (COps) team. You'll play a key role in our continued growth and success, supporting our team to do the best work of their careers while maintaining our 4.8 Trustpilot, best-in-class customer experience and relentlessly improving on our existing processes. We encourage autonomy and ownership, which is how we've built our teams The customer is central to all our decision making, and we encourage and empower our teams to be autonomous, curious, and impactful. Our COps teams are made of 8-10 people per team, who between them, have the skills to resolve 95% of customer queries. Everyone is a generalist, and some people are also specialists. This approach means a single team can look after the full lifecycle of a customer, from the point of sale, to the return of their car at the end of their contract, this elevates our team from typical customer service roles to truly having the skills and autonomy to help our drivers. As well as our frontline team, you'd also be responsible for our Customer Care team (who coach COps through complaints and work closely alongside our Account Management team), team engagement and process improvement; this is supported by a team of Operations Managers reporting in to you, who support our Team Leads (currently 5 Managers with 15 TLs). You will be reporting directly to our Chief Operating Officer and working alongside all the senior stakeholders across our business, as well as external suppliers, partners, clients and customers, making sure communication between all areas is seamless. We want to make Ops the most fulfilling team to work in by continuing to build an inspiring, happy, fun environment providing a career our team are proud of. Responsibilities Coach each of your Ops managers to deliver exceptional outcomes: They're responsible for: delivering on strategic priorities, high levels of quality assurance, reducing our rate of complaints and closing these within SLAs, delivering cars compliantly and making sure we have the right number of staff to manage our workloads. As much as possible we promote internally, so the team are young in terms of management experience. Lead our COps from the front: Build and lead a high-performing Customer Operations team, providing mentorship, guidance, and support to foster a culture of excellence and customer focus. You'll help your direct reports, our Customer Ops Managers, do the best work of their careers through regular 1:1s; giving and receiving feedback, coaching and goal setting. Set, develop and execute the strategic direction for COps: collaborate with peers and work with our projects team to create the Ops quarterly and annual goals to support the company's values and growth objectives. Be the voice of Operations both internally and externally: In all sorts of settings and contexts, talk stakeholders through what Operations is all about and where we're going. Manage interactions and output from suppliers and partners and also regularly speak with all types of clients. Own customer experience improvement: Work with our projects team to continuously enhance and optimise the end-to-end customer journey by implementing changes to processes and our knowledge base effectively at pace, across our 100+ (and growing) team. We're responsible for everything post-sale: placing car orders, managing deliveries, on road compliance and offering post-delivery support. Oversee process improvement: Identify areas for operational improvement and work with your team to implement efficient and scalable processes to enhance customer satisfaction, job satisfaction, operational efficiency, and profitability. Collaborate closely with cross-functional teams: including Dealer Operations, Vehicle Operations, Sales, Marketing, and Product, to ensure seamless coordination and alignment in delivering exceptional customer experiences. Generate data-driven insights: Work with our data and projects team to utilise customer data and feedback to identify trends, generate insights, and drive actionable recommendations to improve operational performance and customer satisfaction both within Ops and other areas of the business. You should apply if Proven 2+ years experience in a senior leadership role within customer operations, overseeing a team size of at least 50, preferably in a fast-growing and customer-centric organisation You have experience leading teams across multi-levels of management, but are still happy to get stuck in The teams you have led carry out operational work, as well as support You're driven by our mission; a passion for electric vehicles, is a plus You're comfortable in an ever-changing industry and company Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels, both internally and externally You're a coach at your core and you have a demonstrated ability to lead and inspire teams, fostering a culture of excellence, collaboration, and customer focus Data-driven mindset, with the ability to leverage customer insights and analytics to drive operational improvements Capable of visioning future workable solutions as well as a willingness to roll your sleeves up and get involved in day to day operations Strong understanding of customer journey mapping, customer experience management, and process optimisation You are very hands-on and solve problems when you spot them You're an extreme completer-finisher; "It's not done until it's done" Why else you'll love it here Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee Benefits Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024 . We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership About us The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK. We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company-an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Please note we use AI to help us assess applications fairly and objectively. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Feb 16, 2025
Full time
What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We're looking for an experienced, empathetic, inspirational Head of Customer Operations to lead our 100-strong-and-rapidly-scaling, Customer Operations (COps) team. You'll play a key role in our continued growth and success, supporting our team to do the best work of their careers while maintaining our 4.8 Trustpilot, best-in-class customer experience and relentlessly improving on our existing processes. We encourage autonomy and ownership, which is how we've built our teams The customer is central to all our decision making, and we encourage and empower our teams to be autonomous, curious, and impactful. Our COps teams are made of 8-10 people per team, who between them, have the skills to resolve 95% of customer queries. Everyone is a generalist, and some people are also specialists. This approach means a single team can look after the full lifecycle of a customer, from the point of sale, to the return of their car at the end of their contract, this elevates our team from typical customer service roles to truly having the skills and autonomy to help our drivers. As well as our frontline team, you'd also be responsible for our Customer Care team (who coach COps through complaints and work closely alongside our Account Management team), team engagement and process improvement; this is supported by a team of Operations Managers reporting in to you, who support our Team Leads (currently 5 Managers with 15 TLs). You will be reporting directly to our Chief Operating Officer and working alongside all the senior stakeholders across our business, as well as external suppliers, partners, clients and customers, making sure communication between all areas is seamless. We want to make Ops the most fulfilling team to work in by continuing to build an inspiring, happy, fun environment providing a career our team are proud of. Responsibilities Coach each of your Ops managers to deliver exceptional outcomes: They're responsible for: delivering on strategic priorities, high levels of quality assurance, reducing our rate of complaints and closing these within SLAs, delivering cars compliantly and making sure we have the right number of staff to manage our workloads. As much as possible we promote internally, so the team are young in terms of management experience. Lead our COps from the front: Build and lead a high-performing Customer Operations team, providing mentorship, guidance, and support to foster a culture of excellence and customer focus. You'll help your direct reports, our Customer Ops Managers, do the best work of their careers through regular 1:1s; giving and receiving feedback, coaching and goal setting. Set, develop and execute the strategic direction for COps: collaborate with peers and work with our projects team to create the Ops quarterly and annual goals to support the company's values and growth objectives. Be the voice of Operations both internally and externally: In all sorts of settings and contexts, talk stakeholders through what Operations is all about and where we're going. Manage interactions and output from suppliers and partners and also regularly speak with all types of clients. Own customer experience improvement: Work with our projects team to continuously enhance and optimise the end-to-end customer journey by implementing changes to processes and our knowledge base effectively at pace, across our 100+ (and growing) team. We're responsible for everything post-sale: placing car orders, managing deliveries, on road compliance and offering post-delivery support. Oversee process improvement: Identify areas for operational improvement and work with your team to implement efficient and scalable processes to enhance customer satisfaction, job satisfaction, operational efficiency, and profitability. Collaborate closely with cross-functional teams: including Dealer Operations, Vehicle Operations, Sales, Marketing, and Product, to ensure seamless coordination and alignment in delivering exceptional customer experiences. Generate data-driven insights: Work with our data and projects team to utilise customer data and feedback to identify trends, generate insights, and drive actionable recommendations to improve operational performance and customer satisfaction both within Ops and other areas of the business. You should apply if Proven 2+ years experience in a senior leadership role within customer operations, overseeing a team size of at least 50, preferably in a fast-growing and customer-centric organisation You have experience leading teams across multi-levels of management, but are still happy to get stuck in The teams you have led carry out operational work, as well as support You're driven by our mission; a passion for electric vehicles, is a plus You're comfortable in an ever-changing industry and company Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels, both internally and externally You're a coach at your core and you have a demonstrated ability to lead and inspire teams, fostering a culture of excellence, collaboration, and customer focus Data-driven mindset, with the ability to leverage customer insights and analytics to drive operational improvements Capable of visioning future workable solutions as well as a willingness to roll your sleeves up and get involved in day to day operations Strong understanding of customer journey mapping, customer experience management, and process optimisation You are very hands-on and solve problems when you spot them You're an extreme completer-finisher; "It's not done until it's done" Why else you'll love it here Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee Benefits Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024 . We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership About us The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK. We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company-an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Please note we use AI to help us assess applications fairly and objectively. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We're looking for an experienced, empathetic, inspirational Head of Customer Operations to lead our 100-strong-and-rapidly-scaling Customer Operations (COps) team. You'll play a key role in our continued growth and success, supporting our team to do the best work of their careers while maintaining our 4.8 Trustpilot, best-in-class customer experience and relentlessly improving on our existing processes. We encourage autonomy and ownership, which is how we've built our teams. The customer is central to all our decision making, and we encourage and empower our teams to be autonomous, curious, and impactful. Our COps teams are made of 8-10 people per team, who between them, have the skills to resolve 95% of customer queries. Everyone is a generalist, and some people are also specialists. This approach means a single team can look after the full lifecycle of a customer, from the point of sale to the return of their car at the end of their contract, this elevates our team from typical customer service roles to truly having the skills and autonomy to help our drivers. As well as our frontline team, you'd also be responsible for our Customer Care team (who coach COps through complaints and work closely alongside our Account Management team), team engagement and process improvement; this is supported by a team of Operations Managers reporting in to you, who support our Team Leads (currently 5 Managers with 15 TLs). You will be reporting directly to our Chief Operating Officer and working alongside all the senior stakeholders across our business, as well as external suppliers, partners, clients and customers, making sure communication between all areas is seamless. We want to make Ops the most fulfilling team to work in by continuing to build an inspiring, happy, fun environment providing a career our team are proud of. Responsibilities Coach each of your Ops managers to deliver exceptional outcomes: They're responsible for delivering on strategic priorities, high levels of quality assurance, reducing our rate of complaints and closing these within SLAs, delivering cars compliantly and making sure we have the right number of staff to manage our workloads. As much as possible we promote internally, so the team are young in terms of management experience. Lead our COps from the front: Build and lead a high-performing Customer Operations team, providing mentorship, guidance, and support to foster a culture of excellence and customer focus. You'll help your direct reports, our Customer Ops Managers, do the best work of their careers through regular 1:1s; giving and receiving feedback, coaching and goal setting. Set, develop and execute the strategic direction for COps: Collaborate with peers and work with our projects team to create the Ops quarterly and annual goals to support the company's values and growth objectives. Be the voice of Operations both internally and externally: In all sorts of settings and contexts, talk stakeholders through what Operations is all about and where we're going. Manage interactions and output from suppliers and partners and also regularly speak with all types of clients. Own customer experience improvement: Work with our projects team to continuously enhance and optimise the end-to-end customer journey by implementing changes to processes and our knowledge base effectively at pace, across our 100+ (and growing) team. We're responsible for everything post-sale: placing car orders, managing deliveries, on road compliance and offering post-delivery support. Oversee process improvement: Identify areas for operational improvement and work with your team to implement efficient and scalable processes to enhance customer satisfaction, job satisfaction, operational efficiency, and profitability. Collaborate closely with cross-functional teams: including Dealer Operations, Vehicle Operations, Sales, Marketing, and Product, to ensure seamless coordination and alignment in delivering exceptional customer experiences. Generate data-driven insights: Work with our data and projects team to utilise customer data and feedback to identify trends, generate insights, and drive actionable recommendations to improve operational performance and customer satisfaction both within Ops and other areas of the business. You should apply if Proven 2+ years experience in a senior leadership role within customer operations, overseeing a team size of at least 50, preferably in a fast-growing and customer-centric organisation. You have experience leading teams across multi-levels of management, but are still happy to get stuck in. The teams you have led carry out operational work, as well as support. You're driven by our mission; a passion for electric vehicles, is a plus. You're comfortable in an ever-changing industry and company. Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels, both internally and externally. You're a coach at your core and you have a demonstrated ability to lead and inspire teams, fostering a culture of excellence, collaboration, and customer focus. Data-driven mindset, with the ability to leverage customer insights and analytics to drive operational improvements. Capable of visioning future workable solutions as well as a willingness to roll your sleeves up and get involved in day to day operations. Strong understanding of customer journey mapping, customer experience management, and process optimisation. You are very hands-on and solve problems when you spot them. You're an extreme completer-finisher; "It's not done until it's done." Why you'll love it here Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022 . Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee Benefits About us The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK. We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company-an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Please note we use AI to help us assess applications fairly and objectively. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Feb 15, 2025
Full time
What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We're looking for an experienced, empathetic, inspirational Head of Customer Operations to lead our 100-strong-and-rapidly-scaling Customer Operations (COps) team. You'll play a key role in our continued growth and success, supporting our team to do the best work of their careers while maintaining our 4.8 Trustpilot, best-in-class customer experience and relentlessly improving on our existing processes. We encourage autonomy and ownership, which is how we've built our teams. The customer is central to all our decision making, and we encourage and empower our teams to be autonomous, curious, and impactful. Our COps teams are made of 8-10 people per team, who between them, have the skills to resolve 95% of customer queries. Everyone is a generalist, and some people are also specialists. This approach means a single team can look after the full lifecycle of a customer, from the point of sale to the return of their car at the end of their contract, this elevates our team from typical customer service roles to truly having the skills and autonomy to help our drivers. As well as our frontline team, you'd also be responsible for our Customer Care team (who coach COps through complaints and work closely alongside our Account Management team), team engagement and process improvement; this is supported by a team of Operations Managers reporting in to you, who support our Team Leads (currently 5 Managers with 15 TLs). You will be reporting directly to our Chief Operating Officer and working alongside all the senior stakeholders across our business, as well as external suppliers, partners, clients and customers, making sure communication between all areas is seamless. We want to make Ops the most fulfilling team to work in by continuing to build an inspiring, happy, fun environment providing a career our team are proud of. Responsibilities Coach each of your Ops managers to deliver exceptional outcomes: They're responsible for delivering on strategic priorities, high levels of quality assurance, reducing our rate of complaints and closing these within SLAs, delivering cars compliantly and making sure we have the right number of staff to manage our workloads. As much as possible we promote internally, so the team are young in terms of management experience. Lead our COps from the front: Build and lead a high-performing Customer Operations team, providing mentorship, guidance, and support to foster a culture of excellence and customer focus. You'll help your direct reports, our Customer Ops Managers, do the best work of their careers through regular 1:1s; giving and receiving feedback, coaching and goal setting. Set, develop and execute the strategic direction for COps: Collaborate with peers and work with our projects team to create the Ops quarterly and annual goals to support the company's values and growth objectives. Be the voice of Operations both internally and externally: In all sorts of settings and contexts, talk stakeholders through what Operations is all about and where we're going. Manage interactions and output from suppliers and partners and also regularly speak with all types of clients. Own customer experience improvement: Work with our projects team to continuously enhance and optimise the end-to-end customer journey by implementing changes to processes and our knowledge base effectively at pace, across our 100+ (and growing) team. We're responsible for everything post-sale: placing car orders, managing deliveries, on road compliance and offering post-delivery support. Oversee process improvement: Identify areas for operational improvement and work with your team to implement efficient and scalable processes to enhance customer satisfaction, job satisfaction, operational efficiency, and profitability. Collaborate closely with cross-functional teams: including Dealer Operations, Vehicle Operations, Sales, Marketing, and Product, to ensure seamless coordination and alignment in delivering exceptional customer experiences. Generate data-driven insights: Work with our data and projects team to utilise customer data and feedback to identify trends, generate insights, and drive actionable recommendations to improve operational performance and customer satisfaction both within Ops and other areas of the business. You should apply if Proven 2+ years experience in a senior leadership role within customer operations, overseeing a team size of at least 50, preferably in a fast-growing and customer-centric organisation. You have experience leading teams across multi-levels of management, but are still happy to get stuck in. The teams you have led carry out operational work, as well as support. You're driven by our mission; a passion for electric vehicles, is a plus. You're comfortable in an ever-changing industry and company. Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels, both internally and externally. You're a coach at your core and you have a demonstrated ability to lead and inspire teams, fostering a culture of excellence, collaboration, and customer focus. Data-driven mindset, with the ability to leverage customer insights and analytics to drive operational improvements. Capable of visioning future workable solutions as well as a willingness to roll your sleeves up and get involved in day to day operations. Strong understanding of customer journey mapping, customer experience management, and process optimisation. You are very hands-on and solve problems when you spot them. You're an extreme completer-finisher; "It's not done until it's done." Why you'll love it here Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022 . Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee Benefits About us The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK. We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company-an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Please note we use AI to help us assess applications fairly and objectively. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We're looking for an experienced, empathetic, inspirational Head of Customer Operations to lead our 100-strong-and-rapidly-scaling Customer Operations (COps) team. You'll play a key role in our continued growth and success, supporting our team to do the best work of their careers while maintaining our 4.8 Trustpilot, best-in-class customer experience and relentlessly improving on our existing processes. We encourage autonomy and ownership, which is how we've built our teams. The customer is central to all our decision making, and we encourage and empower our teams to be autonomous, curious, and impactful. Our COps teams are made of 8-10 people per team, who between them, have the skills to resolve 95% of customer queries. Everyone is a generalist, and some people are also specialists. This approach means a single team can look after the full lifecycle of a customer, from the point of sale to the return of their car at the end of their contract, this elevates our team from typical customer service roles to truly having the skills and autonomy to help our drivers. As well as our frontline team, you'd also be responsible for our Customer Care team (who coach COps through complaints and work closely alongside our Account Management team), team engagement and process improvement; this is supported by a team of Operations Managers reporting in to you, who support our Team Leads (currently 5 Managers with 15 TLs). You will be reporting directly to our Chief Operating Officer and working alongside all the senior stakeholders across our business, as well as external suppliers, partners, clients and customers, making sure communication between all areas is seamless. We want to make Ops the most fulfilling team to work in by continuing to build an inspiring, happy, fun environment providing a career our team are proud of. Responsibilities Coach each of your Ops managers to deliver exceptional outcomes: They're responsible for delivering on strategic priorities, high levels of quality assurance, reducing our rate of complaints and closing these within SLAs, delivering cars compliantly and making sure we have the right number of staff to manage our workloads. As much as possible we promote internally, so the team are young in terms of management experience. Lead our COps from the front: Build and lead a high-performing Customer Operations team, providing mentorship, guidance, and support to foster a culture of excellence and customer focus. You'll help your direct reports, our Customer Ops Managers, do the best work of their careers through regular 1:1s; giving and receiving feedback, coaching and goal setting. Set, develop and execute the strategic direction for COps: Collaborate with peers and work with our projects team to create the Ops quarterly and annual goals to support the company's values and growth objectives. Be the voice of Operations both internally and externally: In all sorts of settings and contexts, talk stakeholders through what Operations is all about and where we're going. Manage interactions and output from suppliers and partners and also regularly speak with all types of clients. Own customer experience improvement: Work with our projects team to continuously enhance and optimise the end-to-end customer journey by implementing changes to processes and our knowledge base effectively at pace, across our 100+ (and growing) team. We're responsible for everything post-sale: placing car orders, managing deliveries, on road compliance and offering post-delivery support. Oversee process improvement: Identify areas for operational improvement and work with your team to implement efficient and scalable processes to enhance customer satisfaction, job satisfaction, operational efficiency, and profitability. Collaborate closely with cross-functional teams: including Dealer Operations, Vehicle Operations, Sales, Marketing, and Product, to ensure seamless coordination and alignment in delivering exceptional customer experiences. Generate data-driven insights: Work with our data and projects team to utilise customer data and feedback to identify trends, generate insights, and drive actionable recommendations to improve operational performance and customer satisfaction both within Ops and other areas of the business. You should apply if Proven 2+ years experience in a senior leadership role within customer operations, overseeing a team size of at least 50, preferably in a fast-growing and customer-centric organisation. You have experience leading teams across multi-levels of management, but are still happy to get stuck in. The teams you have led carry out operational work, as well as support. You're driven by our mission; a passion for electric vehicles, is a plus. You're comfortable in an ever-changing industry and company. Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels, both internally and externally. You're a coach at your core and you have a demonstrated ability to lead and inspire teams, fostering a culture of excellence, collaboration, and customer focus. Data-driven mindset, with the ability to leverage customer insights and analytics to drive operational improvements. Capable of visioning future workable solutions as well as a willingness to roll your sleeves up and get involved in day to day operations. Strong understanding of customer journey mapping, customer experience management, and process optimisation. You are very hands-on and solve problems when you spot them. You're an extreme completer-finisher; "It's not done until it's done." Why you'll love it here Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022 . Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee Benefits About us The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK. We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company-an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Please note we use AI to help us assess applications fairly and objectively. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Feb 14, 2025
Full time
What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We're looking for an experienced, empathetic, inspirational Head of Customer Operations to lead our 100-strong-and-rapidly-scaling Customer Operations (COps) team. You'll play a key role in our continued growth and success, supporting our team to do the best work of their careers while maintaining our 4.8 Trustpilot, best-in-class customer experience and relentlessly improving on our existing processes. We encourage autonomy and ownership, which is how we've built our teams. The customer is central to all our decision making, and we encourage and empower our teams to be autonomous, curious, and impactful. Our COps teams are made of 8-10 people per team, who between them, have the skills to resolve 95% of customer queries. Everyone is a generalist, and some people are also specialists. This approach means a single team can look after the full lifecycle of a customer, from the point of sale to the return of their car at the end of their contract, this elevates our team from typical customer service roles to truly having the skills and autonomy to help our drivers. As well as our frontline team, you'd also be responsible for our Customer Care team (who coach COps through complaints and work closely alongside our Account Management team), team engagement and process improvement; this is supported by a team of Operations Managers reporting in to you, who support our Team Leads (currently 5 Managers with 15 TLs). You will be reporting directly to our Chief Operating Officer and working alongside all the senior stakeholders across our business, as well as external suppliers, partners, clients and customers, making sure communication between all areas is seamless. We want to make Ops the most fulfilling team to work in by continuing to build an inspiring, happy, fun environment providing a career our team are proud of. Responsibilities Coach each of your Ops managers to deliver exceptional outcomes: They're responsible for delivering on strategic priorities, high levels of quality assurance, reducing our rate of complaints and closing these within SLAs, delivering cars compliantly and making sure we have the right number of staff to manage our workloads. As much as possible we promote internally, so the team are young in terms of management experience. Lead our COps from the front: Build and lead a high-performing Customer Operations team, providing mentorship, guidance, and support to foster a culture of excellence and customer focus. You'll help your direct reports, our Customer Ops Managers, do the best work of their careers through regular 1:1s; giving and receiving feedback, coaching and goal setting. Set, develop and execute the strategic direction for COps: Collaborate with peers and work with our projects team to create the Ops quarterly and annual goals to support the company's values and growth objectives. Be the voice of Operations both internally and externally: In all sorts of settings and contexts, talk stakeholders through what Operations is all about and where we're going. Manage interactions and output from suppliers and partners and also regularly speak with all types of clients. Own customer experience improvement: Work with our projects team to continuously enhance and optimise the end-to-end customer journey by implementing changes to processes and our knowledge base effectively at pace, across our 100+ (and growing) team. We're responsible for everything post-sale: placing car orders, managing deliveries, on road compliance and offering post-delivery support. Oversee process improvement: Identify areas for operational improvement and work with your team to implement efficient and scalable processes to enhance customer satisfaction, job satisfaction, operational efficiency, and profitability. Collaborate closely with cross-functional teams: including Dealer Operations, Vehicle Operations, Sales, Marketing, and Product, to ensure seamless coordination and alignment in delivering exceptional customer experiences. Generate data-driven insights: Work with our data and projects team to utilise customer data and feedback to identify trends, generate insights, and drive actionable recommendations to improve operational performance and customer satisfaction both within Ops and other areas of the business. You should apply if Proven 2+ years experience in a senior leadership role within customer operations, overseeing a team size of at least 50, preferably in a fast-growing and customer-centric organisation. You have experience leading teams across multi-levels of management, but are still happy to get stuck in. The teams you have led carry out operational work, as well as support. You're driven by our mission; a passion for electric vehicles, is a plus. You're comfortable in an ever-changing industry and company. Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels, both internally and externally. You're a coach at your core and you have a demonstrated ability to lead and inspire teams, fostering a culture of excellence, collaboration, and customer focus. Data-driven mindset, with the ability to leverage customer insights and analytics to drive operational improvements. Capable of visioning future workable solutions as well as a willingness to roll your sleeves up and get involved in day to day operations. Strong understanding of customer journey mapping, customer experience management, and process optimisation. You are very hands-on and solve problems when you spot them. You're an extreme completer-finisher; "It's not done until it's done." Why you'll love it here Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022 . Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee Benefits About us The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK. We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company-an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Please note we use AI to help us assess applications fairly and objectively. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
At Bionic, we're making life radically easier for small business owners. We're building a one-stop shop for business essentials that's powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. The role As a Senior Commercial Finance Manager, you will act as a business partner to the business by preparing, reviewing and analysing financial and non-financial information to provide reporting and insight that drives performance improvement and delivery against desired business outcomes. The day to day Reporting to the Head of Commercial Finance, a Finance Business partner to the CFO, the Chief Commercial Officer and their teams: Drive performance through the reporting on actionable financials, metrics and insights, supporting the business to out-perform targets Month end processes in relation to areas of ownership including journals, reconciliations and commentary Budgeting and forecasting of key metrics and drivers, and translation into related financial costs and KPIs Work with these teams to set their respective financial and KPI targets, reporting and sharing actual performance, providing insight into variances and highlighting future implications Work with these teams to support on trading performance and trading initiatives Attendance at product review meetings, reviewing revenues and cost base (FTE and costs) on a monthly basis and discuss any variances to determine the impact on the future P&L Attendance at relevant business team meetings, sharing insight into performance and being the wider finance representative Act as financial advisor to these teams, and to be integral to commercial decision-making and driving improved performance Become closely involved in, and provide financial support and analysis in relation to, commercial contract negotiations and partnerships Work with the Data & Insight and Financial Reporting teams to automate reporting & develop KPIs, providing analysis and insight, linking financial reports to business strategy Work closely with commercial and operational teams to provide support on key projects and strategic pillars initiatives About you Degree, professionally qualified, or qualified by experience Excellent interpersonal and communication skills with an ability to work as a member of a team and influence multiple stakeholders Fundamental ability to understand, interpret and challenge financial data Strong analysis and problem-solving skills with high attention to detail Good knowledge of specific processes and business areas and the ability to apply this to implementing changes that add value to the business Highly motivated with strong initiative and problem-solving skills Ability to think creatively, where there is not an obvious or right answer and be comfortable with ambiguity Strong desire and ability to collaborate within own and other functions as a Business Partner to achieve desired outcomes Good industry knowledge and commercial awareness Critical Experience Experience in financial planning, reporting and forecasting Managing cost centre or category level financial information Participation in a functional/cross-functional/team project Significant experience in interpreting, evaluating and reporting financial information Suitable experience in financial systems Participation and delivery within team projects The interview process Initial conversation with our Talent Acquisition Team 1st stage Teams interview with Group FC Technical Assessment 2nd stage in person interview with Group FC & CFO About Bionic Group Bionic has over 700 people working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents. We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We're one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward. Benefits We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. Enhance your health & wellbeing Private healthcare cover Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies Eyecare scheme Taking time away from work ️ 25 days annual leave plus the 8 UK bank holidays, increasing with tenure 1 paid family/religious day of leave per year - following successful probation period 1 paid charity volunteering day per year Option to buy/sell up to an additional 3 days leave per year Family matters: for the special moments Enhanced maternity, paternity or shared parental leave 2 days off for your wedding upon joining, and up to 5 days after 2 years' service Flexible working options & a hybrid work approach Financial wellbeing Auto-enrolled salary sacrifice pension scheme Life assurance Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure Cycle to work scheme Recognition Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition Long service awards
Jan 31, 2025
Full time
At Bionic, we're making life radically easier for small business owners. We're building a one-stop shop for business essentials that's powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. The role As a Senior Commercial Finance Manager, you will act as a business partner to the business by preparing, reviewing and analysing financial and non-financial information to provide reporting and insight that drives performance improvement and delivery against desired business outcomes. The day to day Reporting to the Head of Commercial Finance, a Finance Business partner to the CFO, the Chief Commercial Officer and their teams: Drive performance through the reporting on actionable financials, metrics and insights, supporting the business to out-perform targets Month end processes in relation to areas of ownership including journals, reconciliations and commentary Budgeting and forecasting of key metrics and drivers, and translation into related financial costs and KPIs Work with these teams to set their respective financial and KPI targets, reporting and sharing actual performance, providing insight into variances and highlighting future implications Work with these teams to support on trading performance and trading initiatives Attendance at product review meetings, reviewing revenues and cost base (FTE and costs) on a monthly basis and discuss any variances to determine the impact on the future P&L Attendance at relevant business team meetings, sharing insight into performance and being the wider finance representative Act as financial advisor to these teams, and to be integral to commercial decision-making and driving improved performance Become closely involved in, and provide financial support and analysis in relation to, commercial contract negotiations and partnerships Work with the Data & Insight and Financial Reporting teams to automate reporting & develop KPIs, providing analysis and insight, linking financial reports to business strategy Work closely with commercial and operational teams to provide support on key projects and strategic pillars initiatives About you Degree, professionally qualified, or qualified by experience Excellent interpersonal and communication skills with an ability to work as a member of a team and influence multiple stakeholders Fundamental ability to understand, interpret and challenge financial data Strong analysis and problem-solving skills with high attention to detail Good knowledge of specific processes and business areas and the ability to apply this to implementing changes that add value to the business Highly motivated with strong initiative and problem-solving skills Ability to think creatively, where there is not an obvious or right answer and be comfortable with ambiguity Strong desire and ability to collaborate within own and other functions as a Business Partner to achieve desired outcomes Good industry knowledge and commercial awareness Critical Experience Experience in financial planning, reporting and forecasting Managing cost centre or category level financial information Participation in a functional/cross-functional/team project Significant experience in interpreting, evaluating and reporting financial information Suitable experience in financial systems Participation and delivery within team projects The interview process Initial conversation with our Talent Acquisition Team 1st stage Teams interview with Group FC Technical Assessment 2nd stage in person interview with Group FC & CFO About Bionic Group Bionic has over 700 people working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents. We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We're one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward. Benefits We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. Enhance your health & wellbeing Private healthcare cover Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies Eyecare scheme Taking time away from work ️ 25 days annual leave plus the 8 UK bank holidays, increasing with tenure 1 paid family/religious day of leave per year - following successful probation period 1 paid charity volunteering day per year Option to buy/sell up to an additional 3 days leave per year Family matters: for the special moments Enhanced maternity, paternity or shared parental leave 2 days off for your wedding upon joining, and up to 5 days after 2 years' service Flexible working options & a hybrid work approach Financial wellbeing Auto-enrolled salary sacrifice pension scheme Life assurance Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure Cycle to work scheme Recognition Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition Long service awards
Questech Recruitment are currently recruiting on behalf of an Industry leading client for a Senior Haulage Officer. This role offers great opportunities in an excellent working environment. This role would start through the agency initially then move permanent for the right candidate. Role : Supporting and overseeing the rest of the Transport office team, including driver planning and scheduling. Deal with recruitment needs on site. Ensure the efficient running of site making sure all health and safety procedures are followed. Dealing with any issues or direct queries regarding the site. Any Ad-Hoc jobs that may be required in your role Skills & Experience Previous experience overseeing members of staff and a site Previous experience within the waste environment is desirable. Excellent communication skills. Excellent attention to detail. The Hours Monday to Friday on a day shift, circa 40 hours per week. Rate of Pay You will earn an hourly rate between 21 - 23.50 dependant on experience and qualifications. If you believe that you are the right candidate for the role, please apply today or contact Tom Hughes at Questech Recruitment for more information.
Jan 29, 2025
Full time
Questech Recruitment are currently recruiting on behalf of an Industry leading client for a Senior Haulage Officer. This role offers great opportunities in an excellent working environment. This role would start through the agency initially then move permanent for the right candidate. Role : Supporting and overseeing the rest of the Transport office team, including driver planning and scheduling. Deal with recruitment needs on site. Ensure the efficient running of site making sure all health and safety procedures are followed. Dealing with any issues or direct queries regarding the site. Any Ad-Hoc jobs that may be required in your role Skills & Experience Previous experience overseeing members of staff and a site Previous experience within the waste environment is desirable. Excellent communication skills. Excellent attention to detail. The Hours Monday to Friday on a day shift, circa 40 hours per week. Rate of Pay You will earn an hourly rate between 21 - 23.50 dependant on experience and qualifications. If you believe that you are the right candidate for the role, please apply today or contact Tom Hughes at Questech Recruitment for more information.
Chief Operating Officer full time permanent Hybrid/London generous EMI share options, bonus + benefits A phenomenal opportunity has arisen for an exceptional Chief Operating Officer to join us as we continue growth into 2023. You ll be joining an established and successful team who operate the UK s largest venue marketplace, which hosts over 6,000 venues and is used by over 2 million prospective event planners each year. Our clients include Google, Facebook, Red Bull, UNICEF, and Dr. Martens. We re searching for the perfect person to report into and work closely with the Founders; iterating and executing the company s business plan, strategic objectives and KPIs. Using your unparalleled leadership abilities you ll guide your direct reports, the senior leadership team in hitting key milestones by providing the time, resources and support they need to thrive in their roles, doing the same for their teams. By embodying our core values, vision and mission; you ll use your growth mindset to foster a high performance culture, encouraging improvements in processes, efficiency and outputs. Importantly, you ll also oversee incentives and reward, working collaboratively to continue building a company where employees love their work and are encouraged to grow and develop. In short, you ll be at the forefront of building a brilliant business which scales with the growth of the brand and allows the company to achieve its bold objectives. Performance measured on following KPIs: P&L. Deliver to the 3 year plan. Drive performance against turnover, revenue and operating profit, whilst controlling overheads within a 10% margin of the plan. Clients. Hit targets for client and venue acquisition, growth, account health and sector expansion. People. Create a high performing culture. Become IIP Silver accredited. Have an annual net promoter team feedback score of 87%. Strategy. Hit quarterly strategic OKRs, with 90% objective completion rate. Who you ll work with: You ll directly manage: Head of Client Services Operations Manager Head of Growth Head of People Head of Finance Head of Promotions You ll work closely with: Head of Product Lead Engineer And you ll have weekly strategy and reporting meetings with the Founders What we need to see in your application: 5 years of experience managing human resources, finances, operations, marketing and strategy for a complex business in a senior executive role Proven track record of managing complex budgets successfully. Outstanding organizational and leadership abilities. Experience of running a successful sales team. An understanding of digital growth drivers, including CRM, SEO, SEM and on-site optimisation Working knowledge of data analysis and performance/operation metrics Exceptional interpersonal skills An understanding of the events sector is a bonus. What qualities you need to demonstrate when we meet you: Dynamic thinking/innovation mindset Genuine openness to the thoughts and advice of others Great listening skills Solid decision making abilities Kindness, trustworthiness and respect Passion for achieving success through your team, mentorship and guidance It s absolutely vital to us that we find the right person to take Hire Space into the stratosphere. If we ve described your dream role, we d love to hear from you! Get in touch today for a chat. Equal Opportunities: At Hire Space, we embrace diversity in all of its forms and are committed to fostering an inclusive environment for all people to do the best work of their lives with us. We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Dec 19, 2022
Full time
Chief Operating Officer full time permanent Hybrid/London generous EMI share options, bonus + benefits A phenomenal opportunity has arisen for an exceptional Chief Operating Officer to join us as we continue growth into 2023. You ll be joining an established and successful team who operate the UK s largest venue marketplace, which hosts over 6,000 venues and is used by over 2 million prospective event planners each year. Our clients include Google, Facebook, Red Bull, UNICEF, and Dr. Martens. We re searching for the perfect person to report into and work closely with the Founders; iterating and executing the company s business plan, strategic objectives and KPIs. Using your unparalleled leadership abilities you ll guide your direct reports, the senior leadership team in hitting key milestones by providing the time, resources and support they need to thrive in their roles, doing the same for their teams. By embodying our core values, vision and mission; you ll use your growth mindset to foster a high performance culture, encouraging improvements in processes, efficiency and outputs. Importantly, you ll also oversee incentives and reward, working collaboratively to continue building a company where employees love their work and are encouraged to grow and develop. In short, you ll be at the forefront of building a brilliant business which scales with the growth of the brand and allows the company to achieve its bold objectives. Performance measured on following KPIs: P&L. Deliver to the 3 year plan. Drive performance against turnover, revenue and operating profit, whilst controlling overheads within a 10% margin of the plan. Clients. Hit targets for client and venue acquisition, growth, account health and sector expansion. People. Create a high performing culture. Become IIP Silver accredited. Have an annual net promoter team feedback score of 87%. Strategy. Hit quarterly strategic OKRs, with 90% objective completion rate. Who you ll work with: You ll directly manage: Head of Client Services Operations Manager Head of Growth Head of People Head of Finance Head of Promotions You ll work closely with: Head of Product Lead Engineer And you ll have weekly strategy and reporting meetings with the Founders What we need to see in your application: 5 years of experience managing human resources, finances, operations, marketing and strategy for a complex business in a senior executive role Proven track record of managing complex budgets successfully. Outstanding organizational and leadership abilities. Experience of running a successful sales team. An understanding of digital growth drivers, including CRM, SEO, SEM and on-site optimisation Working knowledge of data analysis and performance/operation metrics Exceptional interpersonal skills An understanding of the events sector is a bonus. What qualities you need to demonstrate when we meet you: Dynamic thinking/innovation mindset Genuine openness to the thoughts and advice of others Great listening skills Solid decision making abilities Kindness, trustworthiness and respect Passion for achieving success through your team, mentorship and guidance It s absolutely vital to us that we find the right person to take Hire Space into the stratosphere. If we ve described your dream role, we d love to hear from you! Get in touch today for a chat. Equal Opportunities: At Hire Space, we embrace diversity in all of its forms and are committed to fostering an inclusive environment for all people to do the best work of their lives with us. We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Group Director of Care, Quality & Compliance An exciting opportunity has arisen for a Director of Care, Quality & Compliance. Reporting to the Chief Operating Officer (COO). This role is to ensure the provision of high-quality care, governance, legal, risk and assurance services to the business which enable us to meet the requirements for statutory and regulatory compliance. As Director of Care, Quality & Compliance, you will be an inspiring leader, playing a pivotal role in continuously improving the efficiency and effectiveness of the team. You will deliver excellent customer service, working cooperatively with the executive management team and our regional leaders and their teams. The success of this role and team, is dependent on the ability of this leader to integrate the mission of each care home and home care, led by their respective Regional Operations Directors along with the care, quality & compliance team. Ensuring the team are supportive, knowledgeable and a key source to turn to, for anyone working within our homes. Our Support Office is based in Bromley, Kent and the team operate between this office and the portfolio of homes across London, Essex, Milton Keynes and Cambridge as required. The Role: Responsible for developing and embedding Excelcare' s, quality, and compliance strategy. To take a proactive leadership role to strengthen and enhance models of care across the group within the regulatory framework of the Care Quality Commission. To assist in development and training, ensuring that quality and compliance is adopted at all levels of the organisation. To oversee and advise colleagues in discharging their responsibilities by ensuring the organisation has an appropriately skilled and experienced Senior Leadership Team. Establish the lead role for ensuring appropriate quality governance, assurance and reporting mechanisms are in place to provide assurance both internally and externally on the organisation's regulatory compliance and responsibilities. Responsibilities: Communicate with team members at all levels of the organisation and with internal /external stakeholders Contribute to the design, implementation and monitoring of internal key performance indicators and metrics which enable Excelcare to understand and improve its performance in relation to quality, risk, business continuity, safety, and compliance Develop Care Models across all service lines and ensure all legislation and guidance is maintained to meet positive outcomes for residents Actively engage with internal and external stakeholders and review and interpret new national guidance and legislation relating to clinical / integrated governance and quality improvements and identify local implementation for the organisation Provide leadership, expert advice, reporting and support to the Chief Operating Officer, Senior Leadership Team, managers, and employees, on matters relating to quality and compliance and ensuring the COO is kept informed of relevant national strategic issues Contribute to the design and delivery of quality, risk, governance, and compliance training programmes delivered by the Learning and Development Team. Oversee Excelcare' s compliance framework relating to the relevant regulatory authorities - Care Quality Commission (CQC) and other external review bodies and accreditation agencies. Ensure the notification of serious incidents to the appropriate regulatory agencies, the Health and Safety Executive, commissioners and Local Authority Safeguarding Boards, oversee all external assessments of the companies' services (e.g. regulatory visits) and ensure recommendations from these are acted upon. Ensure the development, implementation, monitoring and review of serious incident management, complaints, investigation policies, procedures, guidelines and training for the company, to ensure that services users get the best possible outcomes, and that the organisation learns from these events and takes proactive steps to reduce the chance of reoccurrence. Liaise with insurers and ensure all high-risk cases are managed, with satisfactory outcomes Ensure coroners case management is up to date and insurers are fully involved where applicable To undertake any other duties as may from time to time be specified by the COO, CEO, and the Board, that is within the level and responsibility appropriate to the grade of post SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION AND EXPERIENCE: Educated to degree level or equivalent qualification or experience (essential) Extensive experience of working in a CQC regulated environment Registered Nurse Mental Health, Learning Disability or General Adult (desirable) Demonstrable evidence of change management (essential) Evidence of working across a range of service provision, e.g. Care Homes, Domiciliary Care & Supported Accommodation (Essential) Significant experience of policy writing and review Working knowledge of current commissioning environment, current funding streams and national policy drivers as it relates to health and social care Excelcare was proudly established in 1989 as a family-run business. Trusted by over 2,500 families, our teams are each dedicated to making a difference to the quality of daily life for each individual. Benefits of joining us include: 33 days Annual Leave (Including bank Holidays) Working with a well- established, driven and motivated team DBS Certificate paid for by Excelcare Contributory Pension Scheme Discretionary Company Bonus Scheme Annual Salary Review Comprehensive Induction Program Refer a Friend Scheme rewarding up to £300 for every person you refer Staff Appreciation Days Long service awards If this sounds like your next career move, please apply online today, or contact Jane Phillips - Head of Talent Acquisition on OR .
Dec 15, 2022
Full time
Group Director of Care, Quality & Compliance An exciting opportunity has arisen for a Director of Care, Quality & Compliance. Reporting to the Chief Operating Officer (COO). This role is to ensure the provision of high-quality care, governance, legal, risk and assurance services to the business which enable us to meet the requirements for statutory and regulatory compliance. As Director of Care, Quality & Compliance, you will be an inspiring leader, playing a pivotal role in continuously improving the efficiency and effectiveness of the team. You will deliver excellent customer service, working cooperatively with the executive management team and our regional leaders and their teams. The success of this role and team, is dependent on the ability of this leader to integrate the mission of each care home and home care, led by their respective Regional Operations Directors along with the care, quality & compliance team. Ensuring the team are supportive, knowledgeable and a key source to turn to, for anyone working within our homes. Our Support Office is based in Bromley, Kent and the team operate between this office and the portfolio of homes across London, Essex, Milton Keynes and Cambridge as required. The Role: Responsible for developing and embedding Excelcare' s, quality, and compliance strategy. To take a proactive leadership role to strengthen and enhance models of care across the group within the regulatory framework of the Care Quality Commission. To assist in development and training, ensuring that quality and compliance is adopted at all levels of the organisation. To oversee and advise colleagues in discharging their responsibilities by ensuring the organisation has an appropriately skilled and experienced Senior Leadership Team. Establish the lead role for ensuring appropriate quality governance, assurance and reporting mechanisms are in place to provide assurance both internally and externally on the organisation's regulatory compliance and responsibilities. Responsibilities: Communicate with team members at all levels of the organisation and with internal /external stakeholders Contribute to the design, implementation and monitoring of internal key performance indicators and metrics which enable Excelcare to understand and improve its performance in relation to quality, risk, business continuity, safety, and compliance Develop Care Models across all service lines and ensure all legislation and guidance is maintained to meet positive outcomes for residents Actively engage with internal and external stakeholders and review and interpret new national guidance and legislation relating to clinical / integrated governance and quality improvements and identify local implementation for the organisation Provide leadership, expert advice, reporting and support to the Chief Operating Officer, Senior Leadership Team, managers, and employees, on matters relating to quality and compliance and ensuring the COO is kept informed of relevant national strategic issues Contribute to the design and delivery of quality, risk, governance, and compliance training programmes delivered by the Learning and Development Team. Oversee Excelcare' s compliance framework relating to the relevant regulatory authorities - Care Quality Commission (CQC) and other external review bodies and accreditation agencies. Ensure the notification of serious incidents to the appropriate regulatory agencies, the Health and Safety Executive, commissioners and Local Authority Safeguarding Boards, oversee all external assessments of the companies' services (e.g. regulatory visits) and ensure recommendations from these are acted upon. Ensure the development, implementation, monitoring and review of serious incident management, complaints, investigation policies, procedures, guidelines and training for the company, to ensure that services users get the best possible outcomes, and that the organisation learns from these events and takes proactive steps to reduce the chance of reoccurrence. Liaise with insurers and ensure all high-risk cases are managed, with satisfactory outcomes Ensure coroners case management is up to date and insurers are fully involved where applicable To undertake any other duties as may from time to time be specified by the COO, CEO, and the Board, that is within the level and responsibility appropriate to the grade of post SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION AND EXPERIENCE: Educated to degree level or equivalent qualification or experience (essential) Extensive experience of working in a CQC regulated environment Registered Nurse Mental Health, Learning Disability or General Adult (desirable) Demonstrable evidence of change management (essential) Evidence of working across a range of service provision, e.g. Care Homes, Domiciliary Care & Supported Accommodation (Essential) Significant experience of policy writing and review Working knowledge of current commissioning environment, current funding streams and national policy drivers as it relates to health and social care Excelcare was proudly established in 1989 as a family-run business. Trusted by over 2,500 families, our teams are each dedicated to making a difference to the quality of daily life for each individual. Benefits of joining us include: 33 days Annual Leave (Including bank Holidays) Working with a well- established, driven and motivated team DBS Certificate paid for by Excelcare Contributory Pension Scheme Discretionary Company Bonus Scheme Annual Salary Review Comprehensive Induction Program Refer a Friend Scheme rewarding up to £300 for every person you refer Staff Appreciation Days Long service awards If this sounds like your next career move, please apply online today, or contact Jane Phillips - Head of Talent Acquisition on OR .
Land Drainage Operative Paddock Wood, Kent 42.5 per week Starting at £26,383 per annum The Upper Medway IDB is a leading flood risk management authority in the Medway catchment. Working under the Land Drainage Act, we perform statutory support works to control water movements in the local flood zones. We require 2 operatives familiar with landscaping, groundworks, or similar, to become part of the team performing routine maintenance of adopted watercourses throughout Kent, Surrey, and Sussex. The successful applicants will be responsible for the safe use of powered and manual tools and for operating our plant. There is an excellent benefits package available including the option of entering into the local government pension scheme. You will work 7.30am to 4.30pm, Monday to Friday with a 30-minute lunch break. Are you the right person for the job? Must hold a full UK driving licence and be able to make your own way to the depot for a 7.30 am start A reasonable level of physical ability and fitness due to the practical nature of the work An ability to write and speak English for paperwork and communication purposes Willingness to undertake duties in any weather condition Self-motivation and the ability to remain calm under pressure Team player, able to actively participate and support other members of the workforce. Practically minded Knowledge or some level of training in Health and Safety Prepared to develop existing and new skills Experience working in and around heavy plant such as excavators Experience with strimmer/brush cutters, chainsaws, and other power tools Tractor operation experience is beneficial but not essential Experience working around rivers, streams, and other land drainage watercourses beneficial but not essential What will your role as a Land Drainage Operative look like? Carry out routine, field-based maintenance on UMIDB adopted watercourses in all weather conditions (Full training provided) Respond to emergency work outside the normal working day as and when required Ensure that the UMIDB Board vehicles and equipment are kept in good working order Submit timesheets, vehicle or plant logs clearly showing all relevant information Liaise with public services, local authorities, landowners, and conservation bodies as directed Undertake any necessary training in accordance with current Legislation Comply with the Board's Health and Safety Policy Co-operate with your Depot Leader, Clerk, and senior officers to improve efficiency and safety Undertake any other reasonable duties as may from time to time be assigned If you are ready to start your career at The Upper Medway IDB, then click APPLY now! We can't wait to hear from you! The Upper Medway IDB works with third party employment agencies. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Dec 05, 2022
Full time
Land Drainage Operative Paddock Wood, Kent 42.5 per week Starting at £26,383 per annum The Upper Medway IDB is a leading flood risk management authority in the Medway catchment. Working under the Land Drainage Act, we perform statutory support works to control water movements in the local flood zones. We require 2 operatives familiar with landscaping, groundworks, or similar, to become part of the team performing routine maintenance of adopted watercourses throughout Kent, Surrey, and Sussex. The successful applicants will be responsible for the safe use of powered and manual tools and for operating our plant. There is an excellent benefits package available including the option of entering into the local government pension scheme. You will work 7.30am to 4.30pm, Monday to Friday with a 30-minute lunch break. Are you the right person for the job? Must hold a full UK driving licence and be able to make your own way to the depot for a 7.30 am start A reasonable level of physical ability and fitness due to the practical nature of the work An ability to write and speak English for paperwork and communication purposes Willingness to undertake duties in any weather condition Self-motivation and the ability to remain calm under pressure Team player, able to actively participate and support other members of the workforce. Practically minded Knowledge or some level of training in Health and Safety Prepared to develop existing and new skills Experience working in and around heavy plant such as excavators Experience with strimmer/brush cutters, chainsaws, and other power tools Tractor operation experience is beneficial but not essential Experience working around rivers, streams, and other land drainage watercourses beneficial but not essential What will your role as a Land Drainage Operative look like? Carry out routine, field-based maintenance on UMIDB adopted watercourses in all weather conditions (Full training provided) Respond to emergency work outside the normal working day as and when required Ensure that the UMIDB Board vehicles and equipment are kept in good working order Submit timesheets, vehicle or plant logs clearly showing all relevant information Liaise with public services, local authorities, landowners, and conservation bodies as directed Undertake any necessary training in accordance with current Legislation Comply with the Board's Health and Safety Policy Co-operate with your Depot Leader, Clerk, and senior officers to improve efficiency and safety Undertake any other reasonable duties as may from time to time be assigned If you are ready to start your career at The Upper Medway IDB, then click APPLY now! We can't wait to hear from you! The Upper Medway IDB works with third party employment agencies. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
