Role: Production Applications / L2 Support Engineer-INSIDE IR 35
Location: London (Hybrid - 3 days onsite: Tues/Wed/Thurs)
Duration: 6+ months contract
Domain: Retail Application Support
Shift Flexibility: Weekend rotational shifts required (compensated with time off in lieu)
Experience: 6+ years in application support or development
Technical Skills:
Java (comfortable analyzing code)
SQL & Database knowledge
Splunk: Strong in querying, regex, alerts, and dashboards
Other Requirements:
Strong communication & collaboration with internal teams
Production issue troubleshooting and log analysis experience
Familiarity with ITIL practices, ticketing systems, and SLA management
Proactive in identifying and resolving production issues
Able to collaborate with Dev and L3 teams for incident triage and change reviews
Experience managing Major Incidents and post-mortem processes
Ideal for candidates interested in support-focused roles and working in dynamic, customer-facing environments.